"Embassy Suites San Rafael"
What a great value! Wi-Fi, breakfast, parking, pool, hot tub, and a cool room all for one reasonable price. The Front Desk staff were extremely polite and helpful. The restaurant staff were friendly and efficient, too. We'd stay there again. Thank you!Genuine Hotels.com guest review
I read some reviews that weren't very positive but I gave this hotel a chance. We travel a lot and I found this hotel to be just fine. It's like other Embassy Suites. They serve a great breakfast, and a comfortable room.Genuine Hotels.com guest review
"Nice room, breakfast and cocktails included"
The included breakfast, complimentary cocktail hour, and swimming pool was worth it.Genuine Hotels.com guest review
Our stay was wonderful. The hotel was beautiful and very comfortable. The people were mostly friendly. The bartender serving the free drinks didn't seem too happy. Mostly I loved our stay. My only gripe is that they had absolutely no gluten free or dairy free options available at all. There was no organic sugar available for coffee either. My family […] has Celiac's so its crucial that these options be made more readily available. Read moreGenuine Hotels.com guest review
"Hotel needs updating"
We stayed at the ES, San Rafael for six nights. While we were comfortable, the hotel showed signs of aging. The microwave and some furniture in our room were broken. The manager and staff were very helpful and breakfast was good.Genuine Hotels.com guest review
"Next to Marin Community Center"
Our reservation for a king size bed with adjoining living area was given away. Upon our arrival the hotel staff had no explanation as to why. Told us we could have a room with two double beds. Ended up with a conference room with a king bed and a conference table large enough to accommodate 8 people - we were not there to have a conference. The TV kept […] cutting out - interrupted by a blank screen. Breakfast buffet was tasteless. Couldn't leave fast enough. Read moreGenuine Hotels.com guest review
"Kid friendly hotel but understaffed"
This hotel has a lot of potential but unfortunately understaffed. We ate at the restaurant in the hotel for dinner and though the food was quite good, it took a really long time for us to get the food. It would've been ok but with a 4 and a 6 year old in tow, that can get a little tricky. Someone who appeared to be the manager was working as one of […] the waitstaff and he looked very stressed. Also we had called up to housekeeping to request more blankets and I had to call three times to request it and eventually walked down to the main lobby to pick them up. The rooms are great as are the pool, happy hour and complimentary breakfast, but the service could've been a lot better. Read moreGenuine Hotels.com guest review
Hotel charged for Wifi....for the price of the room, this seemed unnecessary. Room was VERY noisy, HVAC system noisy too. Room did not appear to have been vacuumed recently.Genuine Hotels.com guest review
"Hotel - stay"
My stay was excellent!Genuine Hotels.com guest review
"Need for English at the front desk"
High point of the stay was discovery of the 101 Grille. Outstanding food and a nice breakfast. Low point was trying to deal with a frontdesk clerk who didn't really understand English. This led to annoying confusion about whether someone I was expecting had checked it. He ended up putting her in my room (because he couldn't understand me) and I never […] did find about out about her arrival. I would think fluent English would be a bare minimum requirement for a front desk clerk. Read moreGenuine Hotels.com guest review
"worth every penny!"
This place is extremely good. The service was terrific, and the room is one of the best I have ever been on. Please maintain the rooms as they are starting to get ran down. Overall, I highly recommend this hotel.Genuine Hotels.com guest review
Excellent hotel!Genuine Hotels.com guest review
"Safe neighborhood. Business travelers environment"
GreatGenuine Hotels.com guest review
The location suited us perfectly- but the rooms needed to be aired out. Our non-smoking room had an old cigarette smell. Other than that the room was acceptable. The breakfast buffet was good, except the sausage was sitting in a lot of grease. Looking into the cook to order kitchen was discouraging- all the dirty pans piled up in plain site.Genuine Hotels.com guest review
"Very nice hotel"
We were very pleased with our stay. The room was great. Nice breakfast. Overall we are very satisfied. Helpful staff, spacious room. We received more than expected for the price. Would highly recommend Embassy.Genuine Hotels.com guest review
"I Love Marin"
I love Embassy Suites. I've stayed @ this hotel before. We rented 3 rooms and each was very clean and comfortable. Unfortunately, the rooms had a stale, smoke smell that was quite noticeable once we entered. The hostess at the breakfast was wonderful!! She informed our (non guest) family of the breakfast price which made them feel welcomed. She truly […] is a gem!! Read moreGenuine Hotels.com guest review
"OLD BROKEN BED, DIRTY CARPET, INEDIBLE FOOD"
I will request our seminar leader to book a different hotel next year for our. seminar. For the price of the hotel, the quality of the bed, pillows, food and old raggedy room.....I could have spent half the price if I wanted a dump of a room.Genuine Hotels.com guest review
"Quick Family Getaway"
We love Embassy Suites, in general, but this particular one is our favorite. Our kids love the breakfast, the pool, and the evening snack at the Manager's Reception (we do , too!). So close to San Francisco and Marin Headlands, as well as lots of lovely restaurants in San Rafael. The staff is professional and welcoming, the rooms are clean, and the […] beds are super comfortable. We love that our four kids have their own space and TV, and we have ours. Perfect! Read moreGenuine Hotels.com guest review
"close to everything,but far from the crowd"
i was an excellent stay at this hotel,very pleasantGenuine Hotels.com guest review
One of the main reasons I enjoy staying at the Embassy Suites because I consider it to be a family-friendly hotel. The suites are spacious and when kids go to bed, mommy and daddy can have some privacy and alone time :-). This particular location is secluded and not hard to find at all. A 2 minute drive off the freeway and there's a sign that leads […] you to the hotel. Friendly and courteous staff. Will book again in the near future. Read moreGenuine Hotels.com guest review
"5 AM wake up call"
This is a weird place, more like an 80's mid-level Vegas than a Marin county get-away. I was fooled by the pictures. Stay away from room 301: besides the sound of running water every time someone flushes or takes a shower, you get to hear your neighbors headboard next to your head while sleeping (who designs hotels like that anymore?), and the added […] bonus of being just above the loading dock where the trucks start showing up at 5:00 AM. Read moreGenuine Hotels.com guest review
I was very satisfied with my accommodations. Unfortunately, I was given the receipt of another guest at checkout and don not have a proper receipt for my stay.Genuine Hotels.com guest review
Rented room to use hot tub. It was not hot enough did not have enough water I'm it and it was dirty. The pool was also too cold.Genuine Hotels.com guest review
"Our trip to San Rafael"
Why wouldn't people stay at an Embassy Suites? Made to order breakfast and two hour "happy hour" at no charge! the rooms are great and the service was wonderful..Genuine Hotels.com guest review
Hospitality at its finest! From check in to check out this stay was fantastic! Great staff, rooms and hotel. Thank you for an excellent stay.Genuine Hotels.com guest review
My wife and I had a very good time. I personally felt like I was in a modern garden of " Eden" setting . There were a lot of plants everywhere , everything was clean and in great repair. The elevators were fairly noiseless and smoothly operating. You were made to feel at home away from home especially during the managers happy hour when we received […] complementary drinks and chips with salsa, etc.!!! Read moreGenuine Hotels.com guest review
Very nice hotel. Friendly staff. Highly recommend you stay here.Genuine Hotels.com guest review
"No free wi-fi"
We were upset to find that internet service was an additional charge, and that there was a charge for each laptop/device used. We joined the "honors" program to avoid this but we were still charged. Beyond that, the internet service was not reliable. There was also a group of patrons who were very loud in the atrium one night, and it took considerable […] time for hotel security to quiet them down. Read moreGenuine Hotels.com guest review
"Convenient location for my meeting"
ES has everything I need for a comfortable stay.Genuine Expedia guest review
The One Thing I Would suggest Is Firmer Pillows. THe Soft Pillows Are Not Good For Everybody And Coming From Out Of Town I Wasnt Able To Bring My Own.As A Result I Did Not Sleep Well During My Visit Which Is Frustrating.Genuine Hotels.com guest review
The gay in the reception was very redeGenuine Expedia guest review
I have stayed at this Embassy Suites before and was impressed again on this trip by how nice the hotel staff is. Every one I spoke with was courteous and friendly. The greeter at the breakfast buffet in particular was so pleasant it was like seeing an old friend. I will definately stay here again.Genuine Hotels.com guest review
"Very pleasant stay."
Spacious, clean room. Comfortable beds. Great breakfast, made to order.Genuine Hotels.com guest review
"Great location just north of San Rafael."
Love it. We had a party of three adults in our nice sized suite -- king bedroom with pull out sofa in adjoining sitting room. There is ample room to set up a computer, eat at a table, bathroom is not too crowded and the TV's displays many full HD channels. There is a small fridge and microwave, small coffee maker and a bar sink. Nice to have several […] luggage carts always available. The atrium/lobby is very comfortable, and the free breakfasts comparable many hotels' paid buffet. We weren't able to enjoy the manager's cocktail hour, but the lounge looked very comfortable. There is an indoor pool which naturally lures lots of kids, but it is on the ground floor behind doors, so was not a noise issue. The rate was very competitive with smaller rooms so we were delighted with our stay. Oh, and lots of great Marin restaurants within 15-20 minutes either direction on the 101. Read moreGenuine Hotels.com guest review
"A nice place in a sea of few options"
Its a little on the dated side- but the service was excellent, its clean and the wifi was strongGenuine Hotels.com guest review
"Perfect Location for what we needed."
Traveling with a family of 5 with young children, hotels are difficult. Embassy suites has a solution where we can all stay in together which is a necessity.Genuine Expedia guest review
I had stayed there many years ago and remembered the nice waterfall and indoor coi ponds. We had a problem with our reservation that may have put the staff off. The Hotels.com support line was professional and helpful. TheGenuine Hotels.com guest review
Huge rooms, generous happy hour and full breakfast buffet and helpful staff made this stay a true pleasureGenuine Hotels.com guest review
Dirty dishes in hallway. Broken open lotion bottle on carpet in hall with lotion all over carpet. Still there the following morning. No quilts on bed and when room service called to send up blankets (cold night) we were brought fitted mattress pads for blankets. Stuffy room and when we opened window (on second floor) there were no screens on window. […] Left at 5:30 a.m. and complained about everything and were told that because we had booked through Expedia there was nothing they could do for us but that we would have to deal with Expedia for compensation for our horrible stay. The savings through Expedia was only $10. Read moreGenuine Expedia guest review
Lee at the front desk was very helpful. Hotel is a little pricey but has a separate sitting area with kitchenette. Very clean and great breakfast! Very worth the money. I wish we could have spent more time here.Genuine Hotels.com guest review
"Relief to stay in after a long hard weekend."
We had just had a terrible experience at another hotel and booked our last night here. We got in very late and the room they gave us smelled like smoke so I immediately told the gentleman at the front desk who moved us to an even better room. It smelled perfectly clean and was such a relief to be in a hotel with great customer service and problem solving […] as well as a very nice complimentary hot breakfast, along with such polite and engaging staff. Delightful restful stay after a rough experience elsewhere. Read moreGenuine Hotels.com guest review
We were very pleased with the facility, staff, and cost.Genuine Hotels.com guest review
Convenient location in Marin, close to freeway. Bedroom window was left open which we did not realize until our departure. Bedroom was freezing. Room has a smell. Other than that, pleasant stay and very roomy consistent with embassy suites.Genuine Expedia guest review
"1/2 mile to MARIN VETERAN'S MEMORIAL AUDITORIUM"
Toilets are too low; no shower cap; no shower gel; had to move bed to close the curtains. Two small soap bars was not sufficient. Falsely advertised complimentary refreshments until 11:30 p.m. .Free buffet breakfast was a plus. Elevator wait was too long going up and down.Genuine Hotels.com guest review
"A short stay"
The suite was spacious and clean. Checking in and out was effortless the way we like it to be. The complimentary breakfast was very good.Genuine Expedia guest review
"super nice hotel"
Excellent stay. All areas of service were top-notch. Would stay here again.Genuine Hotels.com guest review
"Nice hotel but timeliness of food service was bad"
Our experience would have been great if we didn't eat at the hotel. The first night, we ate in the dining room. It took us 45 minutes after ordering to get our food. There were only 2 other tables at the time, and waiters were standing around doing nothing. This was at 8:00 at night. The next morning we went for breakfast, to find all the food cold, […] and a spider crawled out of the cereal canister (buffet breakfast). That night we decided to try again. We were told it would be a 45 minute wait. We decided to take our name off the list and get a pizza. We called the local pizza place for delivery and were told 2 pizza's and 2 salads would be $85. Too much! We again tried to go to the restaurant, and were told they were too busy, and we should do room service. (They had a whole other wing they could open, but told us they couldn't). We went back to our room, called room service to be told it would be an hour and a half wait. Forget it! We ate sandwich meat we had from lunch! Read moreGenuine Expedia guest review
"Bar & restaurant close early so don't arrive late"
Rooms were nice, a few missing light bulbs and a toilet broken but all were fixed promptly. Over all lovely property great breakfast quiet facility .Genuine Expedia guest review
Loved the place... It is a palace and great place to stay for romanticsGenuine Hotels.com guest review
"attend a Memorial Service"
Was OK. Wish I could have stayed longer.Genuine Hotels.com guest review
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