All hotels in San Rafael, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here101 Mcinnis Pkwy, San Rafael, CA, 94903, United States of America, ‏‎855-239-9484
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4.2 / 5Excellent

Score breakdown (from 612 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.2
4.0 / 5Excellent
"Nice hotel, and a great location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great breakfast and friendly staff. Booked online and paid a discounted price. A great value for families.
Genuine Expedia guest review
Other trip Dec 27, 2014
Judy
US
5.0 / 5Outstanding
"Happy to stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed two night with our four kids ages 8 to 15. Good service, good breakfast. Will like to stay again.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
Xiao Shawna
US
4.0 / 5Excellent
"One-Night Stay for Business"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I work in San Rafael, but live more than 100 miles from Marin County. Occasionally, I spend a Thursday evening at the Embassy Suites near the Convention Center. The Thursday Night Football games are broadcast, the happy hour is decent and Mount Tam Pale Ale from Marin Brewing Co. is on tap! The free breakfast is really a plus, especially the omelet station. The rooms are clean, the gym is adequate and the pool and hot tub area are rarely occupied by more than a couple people. I highly recommend staying here, especially given the distance from 101 for noise purposes, and the proximity to Downtown San Rafael.
Genuine Hotels.com guest review
1 night business trip Dec 18, 2014
Jason
US
5.0 / 5Outstanding
"Great hotel, just as the staff that works here"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a reservation at another hotel, for health reasons we had to cancel that reservation. We were recommended Embassy Suites. What a great hotel!!!! Rooms are huge, very clean, acoustic is great (you can barely hear the adjacent guests). It included free internet and parking. Breakfast is a real one! The best I have had in different hotels around the US. It has scrambled eggs, bread, fruit, yogurt, juice, coffee. The best part is that if you prefer omelet (including egg whites options), or sunny side up or any way you like your eggs, Maria and David (great people cooking at the hotel) will do it for you (also pancakes). Tables are constantly cleaned, great staff will take your plate right after you finish. All the staff and managers are great, very happy doing their job. Highly recommend this hotel it is not far from SF Downtown and if 30 min drive is too much for you, it is totally worth it!
Genuine Expedia guest review
Other trip Dec 15, 2014
Lala
US
3.0 / 5Good
"Needs a facelift"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel needs a facelift in general, but especially the room I was in. The shower's water flow lever was stuck on maximum hot and i had to use my shoe to budge the temperature control lever in order to reduce the temperature to a usable degree. The staff was very pleasant and professional and the hotel is located in a safe neighborhood.
Genuine Hotels.com guest review
1 night business trip Dec 7, 2014
Fred
US
5.0 / 5Outstanding
"Great for a family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great family friendly hotel. Don't go if you want serene
Genuine Hotels.com guest review
1 night family trip Dec 6, 2014
Kelly
US
5.0 / 5Outstanding
"quick trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, free parking, great staff. Wish breakfast started earlier.
Genuine Expedia guest review
Other trip Dec 6, 2014
Lucy
US
3.0 / 5Good
"San Rafael, CA. Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel is dated and dark. Location is a bit away from it all. Breakfast is quite good.
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
"Delivers expected Embassy Suites standards"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Embassy Suites always offers a simple and comfortable solution to family needs. Enough room for kids to run around and a daily breakfast buffet to simplify life.
Genuine Hotels.com guest review
2 night family trip Nov 21, 2014
Florio
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel getting old and in need of clean-up and remodel. House keeping could do a better job (mold in bath and dirty vents), restaurant service and food good. Traveling with a family might find this facility meets their needs, but a couple could do better.comvient stopping
Genuine Expedia guest review
Other trip Nov 27, 2014
chico
US
5.0 / 5Outstanding
"Nice hotel close to family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean comfortable and love the comp breakfast! Great parking area. Close to highway. Will be back for our annual family visits.
Genuine Expedia guest review
Other trip Nov 27, 2014
Shug
US
5.0 / 5Outstanding
"Great place to stay in Marin County."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Quiet location , centrally located but a car is necessary for most activities.Evening reception was nice but noticed not as lavish as other locations, just chips,dip carrots, and popcorn. Plan on dinner out.
Genuine Expedia guest review
Other trip Nov 26, 2014
Harvey
US
5.0 / 5Outstanding
"Within easy reach of family and San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My sister lives within easy walking distance! We met daily to walk around the pond, watch the geese, ducks and other birds and interact with various other folks doing the same. The days were pleasant. We started out with a great breakfast. Hotel personnel were, for the most part, very pleasant and helpful. We felt catered to!
Genuine Expedia guest review
Other trip Nov 20, 2014
Penny
US
4.0 / 5Excellent
"Mixed Feelings"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    2.0
The hotel was nice and clean, the room spacious. The breakfast was great, lots of options to choose from and omelets cooked to order. The restaurant also was quite good, we had the Ahi Tuna and grilled Artichokes as an appetizer, both were excellent. However, despite the fact that the hotel was half empty and there were a lot of rooms with a nice view of the atrium available, the front desk clerk stuffed us in a room all the way in the back, with no view of the atrium and on top of the delivery entrance/trash cans. We got the impression that we got that room because we booked via hotels.com and got a cheaper rate. Very disappointing!
Genuine Hotels.com guest review
1 night business trip Nov 16, 2014
Sonja
US
3.0 / 5Good
"Civic Center-San Rafael"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Friendly Staff
Genuine Hotels.com guest review
1 night business trip Nov 13, 2014
david
US
5.0 / 5Outstanding
"Beautiful property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent staff!! Food was great. The hotel is situated by a small lake with running trails and a playground for children. It is a quiet location that affords many areas to walk and run.
Genuine Hotels.com guest review
3 night family trip Nov 6, 2014
A Traveler
US
3.0 / 5Good
"Good deal for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
the hotel is very clean and comfortable...that being said it needs a comb-over for new interior design because you feel like you've been put back into the 1980's. Overall though, great place to stay being that San Fran is out of control expensive.
Genuine Hotels.com guest review
1 night family trip Sep 25, 2014
michael
US
4.0 / 5Excellent
"Spontaneous Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Made an impromptu reservation at the Embassy Suites San Rafael to get away with the significant other. I have stayed here once before, so it was an easy decision. Complimentary managers reception with cocktails and snacks plus a very generous breakfast buffet are the top selling points. Although slightly dated, the room and hotel were comfortable and clean - didn't bother us in the least. Because of the impromptu reservation, we didn't have much on us, but the front desk provided with some of the few necessary toiletry items. If the price is right, I would definitely recommend the Embassy Suites!
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
Alicia
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Went there with the family for a race week end and had a great time. Very convenient and an electric charger few yeards away!
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Can't say enough nice things about our stay. After a very long trip from Dallas, it was a wonderful place to "land" for the night. Breakfast was awesome! Would definitely stay again when we're visiting CA.
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Jennifer
US
5.0 / 5Outstanding
"Very nice place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All was great, except the female waitress who was at the hostess spot when I ate at the grill. The waitress was not welcoming and when I stated I was alone she said (crap) ok come with me and seated me and walked away, it was very discomforting and I was happy she wasn't my waitress.
Genuine Expedia guest review
Other trip Oct 22, 2014
Dave
US
3.0 / 5Good
"Comfortable hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Just needed a hotel for the night after a wedding. Not too far from stores, comfortable bed and I loved the black out curtains. Very roomy and decent price.
Genuine Expedia guest review
Other trip Oct 22, 2014
Gina
US
4.0 / 5Excellent
"Nice property ~"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just traveling through and needed a place to stay. Nice property and great breakfast. The really only odd thing is the horrible grey floor in the main area. It looks like a shop or garage floor. What are they thinking?
Genuine Hotels.com guest review
1 night romance trip Oct 15, 2014
kendall
US
5.0 / 5Outstanding
"good place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent breakfast onvienent to Smith Ranch and Wine Country and Terrapin Crossing
Genuine Hotels.com guest review
3 night trip Oct 10, 2014
Tony S.
US
5.0 / 5Outstanding
"Very quiet location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed for 3 nights and enjoyed everything about the hotel and room. The bottle of water in the room was charged to my final bill. I thought it was odd the hotel charging for water and then giving away complimentary wine and mixed drinks from 5:30 pm to 7:30 pm. The morning breakfast, included in the room rate, was over the top in selections
Genuine Hotels.com guest review
3 night trip Oct 11, 2014
Dean
US
5.0 / 5Outstanding
"close to wine country and San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Location with easy access to Sonoma and Napa as well as San Francisco.
Genuine Hotels.com guest review
2 night trip Oct 10, 2014
Steve
US
5.0 / 5Outstanding
"2 night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
After reading multiple great reviews I chose this hotel. We were looking to stay close to San Fran without paying the high price. The hotel was great...beds and pillows were comfy. .front desk was friendly and helpful...great breakfast included. If you are looking to stay at a hotel close to San Fran...keep looking. With the traffic it was about 1 hour. In a one of the reviews I read someone said it was about a 10 minute ride...not.
Genuine Hotels.com guest review
2 night business trip Oct 12, 2014
Hynes
US
3.0 / 5Good
"Expensive for what you get."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
NO free WIFI. Really annoying. Water in room has tag on it with a VERY FAINT price of $3.75. Missed the faint sign and thought how nice that they give you water. Not so much. NO in room SAFE. Really annoying. Had to lug ipads and cameras to breakfast, lunch and dinner.
Genuine Hotels.com guest review
3 night romance trip Oct 10, 2014
Jennifer
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Got a smoking room. I have history of asthma and had requested a non smoking room. very disappointed
Genuine Hotels.com guest review
1 night trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean and comfortable. Adequate breakfast. Great for families, although I was on business. Jacuzzi was nice.
Genuine Hotels.com guest review
1 night business trip Oct 9, 2014
Tford
US
4.0 / 5Excellent
"California Adventure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable. We were driving and could not find the hotel. I called and the gentleman that answered the phone at the front desk was patient and got us there in a few short minutes.
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2014
Janet
US
3.0 / 5Good
"$9.95 for wifi per device? ridiculous"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
hotel is in a great location right off the 101 easy access to the city and points north hotel could use a make over walls looked a little dirty and scratched up
Genuine Hotels.com guest review
4 night romance trip Sep 30, 2014
michael
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Loved the hotel! Staff was very friendly & helpful. We tried to find a hotel closer to San Fran, but were discouraged by the prices. This was perfect! Not too far away and accoomodations were very nice. We really loved the free happy hour every evening. A perfect way to relax after a long day of sight seeing in the city.
Genuine Hotels.com guest review
2 night family trip Sep 19, 2014
JHawk
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
need to update livingroom fold out bed. really bad
Genuine Expedia guest review
Other trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
"A Dream Hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely stay here again...huge b'fast buffet and ok pool. THanks!
Genuine Hotels.com guest review
2 night trip Sep 6, 2014
Lynn
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Although the hotel is a little old as evident by the carpet, etc. it is well maintained and clean. The staff was very friendly and helpful. The room was comfortable and clean. Love the indoor pool (lots of fresh air coming in so it wasn't stuffy and steamy), and you can't beat the breakfast and managers reception.
Genuine Hotels.com guest review
1 night trip Sep 28, 2014
Heather
US
4.0 / 5Excellent
"Nice hotel with all you need."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed in four different hotels from LA to Santa Rosa and it was one of the best ones we stayed at. The others were very nice but the Embassy had it all.
Genuine Expedia guest review
Other trip Sep 30, 2014
Jeff
US
5.0 / 5Outstanding
"Very nice hotel near Muir National Park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was clean and bedding very comfortable. Buffet breakfast included cooked to offer as well. Food was hot and fresh, best breakfast we had so far from hotel provided breakfast. We would stay here again when visiting San Francisco area.
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to almost everything .."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our stay was wonderful - when they did not have something at breakfast they went out of their way to make sure they had it the next day. Room was always clean and tidy. Close to the major highway 101 easy on and off to hotel.
Genuine Hotels.com guest review
4 night trip Sep 22, 2014
D. Jones
US
5.0 / 5Outstanding
"Good place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel, which gives a nice complimentary breakfast buffet to all of it's guests.
Genuine Hotels.com guest review
2 night trip Sep 22, 2014
James
US
2.0 / 5Fair
"lose to friend's house"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    5.0
THe rooms are shabby and in need of an update.THe toilet was so loud I thought it was going to go through the floor.
Genuine Hotels.com guest review
1 night trip Sep 18, 2014
Kathy WIlsey
US
5.0 / 5Outstanding
"Pretty muh I Expect when staying at Embassy Suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is very modern and extremely comfortable. When I arrived I was too tired to venture out for dinner, so I choose to eat in the hotel restaurant, Grille 101. That was my only disappointing experience with the hotel. I didn't care for the menu items, so I ordered a dinner salad and an appetizer of scallops. They were just ok. Three small scallops were prepared properly and actually the salad under the scallops was much better than the actual dinner salad. I asked for the blue cheese dressing, and it was a weak imitation with no real blue cheese. For the menu price I expected much more. The traditional Embassy Suite breakfast was pleasant. Overall I'd say stay here, but eat dinner somewhere else.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Linda
US
3.0 / 5Good
"Nice location in Marin"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel a bit tired around the edges. Charging for Wifi is just stupid.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Great for an extended stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Full breakfast buffet along with complimentary happy hour each day were a fantastic bonus over our extended stay. Staff was friendly & courteous. Location was excellent for sightseeing in San Francisco or visiting Wine Country. Will definitely consider this location for future visits.
Genuine Expedia guest review
Other trip Sep 19, 2014
Beth
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, comfortable, reasonably priced. Breakfast included was fabulous!
Genuine Hotels.com guest review
1 night family trip Sep 12, 2014
A Traveler
US
4.0 / 5Excellent
"Rating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
I was unable to heat the room the way I wanted it even after a hotel worker spent 45 minutes trying to raise the Temperature from 70 degrees to 74 degrees. The snack food with the happy hour was lousy from my point of view. The breakfast was much better.
Genuine Hotels.com guest review
2 night trip Sep 7, 2014
A Traveler
US
4.0 / 5Excellent
"Big rooms, good breakfast"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
A good Embassy Suites experience. The hotel seems like it could use a bit of updating, but overall very comfortable and well-run.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
Kmc
US
4.0 / 5Excellent
"Rest & Relaxation"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We decided to stay at this hotel when we saw the good reviews at Hotels.com. Check in went well, friendly staff, very good breakfast buffet, enjoyed the evening reception as well. We would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
RnRweare
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had difficulty finding our room. It would have been helpful if the check in clerk had given us directions to the room. We finally asked a friendly room maid. We were somewhat disappointed in the afternoon reception snacks, which consisted of sliced vegetables with ranch dip, popcorn, and a cracker mix. The popcorn machine was put away within 30 minutes and many people did not get any. We expected at least mini cocktail hot dogs, or chicken wings, or some kind of hot appetizer. Otherwise, the hotel and stay was very nice for the price and we will recommend to others.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
A Traveler
US
3.0 / 5Good
"Not what we expected"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The staff is friendly and helpful when correcting errors on the bill and getting checked in and out. But the room was musty, dirty and uncomfortable. It felt like an old motel. The carpets and upholstery were old and stained. the shower was mildewed. The pillows were lumpy and the fold out bed was terrible. The lobby was pretty but the restaurant food tasted like paper. No flavor and nothing fresh or natural. There were charges on our bill we did not make and they held $200 extra from our account w/out informing us. But the lobby is nice and the people were friendly.
Genuine Expedia guest review
Other trip Sep 2, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews