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  • Embassy Suites Syracuse
  • All hotels in East Syracuse, New York, United States
All hotels in East Syracuse, New York, United States
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1 room,  2 adults 
Adults Children
Room 1:

Embassy Suites Syracuse - East Syracuse

43.092469, -76.084681
3.5 stars
6646 Old Collamer Road South, East Syracuse, NY, 13057 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $129
available on 05/20/13
Price Match Guarantee
3.9 179 5

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    Landmarks near Embassy Suites Syracuse

    • Brooklawn Golf Course Hotels - Syracuse 1100 yards
    • East Syracuse Hotels - Syracuse 1.5 miles
    • Syracuse, NY (SYR-Hancock Intl.) Hotels - Syracuse 2.0 miles
    • Mattydale Hotels - Syracuse 3.0 miles
    • Lemoyne College Hotels - Syracuse 3.1 miles

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    Overview of Embassy Suites Syracuse - East Syracuse

    Location.
    Offering easy access from I-90, this all-suite hotel is in East Syracuse, about 7 miles from Syracuse University, the Carrier Dome, Carousel Center Mall, and the Oncenter convention/sports/entertainment complex.

    Hotel Features.
    Embassy Suites Syracuse serves a complimentary cooked-to-order breakfast daily. Each evening, the hotel hosts a daily complimentary manager's reception in the atrium lobby. Guests can unwind in the indoor pool and spa tub, or work out in the modern fitness center. The Stillwater Restaurant & Lounge serves lunch, dinner, and drinks. Room service is available. Other amenities include wireless Internet access in public areas for an surcharge, 24-hour business center, 5,612 sq.ft. (505 sqm.) of meeting space across 11 conference rooms, audio-visual equipment, guest-laundry facilities, and a convenience grocery store. An area shuttle travels within 3 miles. The hotel offers airport shuttle with prior notice.

    Guestrooms.
    215 spacious, 2-room air-conditioned suites offer private bedrooms, separate living rooms with queen size sofa beds, and kitchenettes with microwaves, compact refrigerators, wet bars, and coffee/tea makers. Each suite has 2 42-inch flat-panel TVs with high-definition cable channels. Wireless Internet access is available for a surcharge. Desks come with ergonomic chairs. Clock radios come with MP3-player connectivity. Complimentary infant beds are available. Bathrooms feature marble vanities and Bloom Energy bath products. Blackout drapes/curtains are provided and connecting / adjoining rooms can be requested.

    Image of Embassy Suites Syracuse, East Syracuse
    3.9 out of 5 Good (179 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The only bad thing I experienced during my stay was there was a lot of children there running up and down the halls all night and trying to come into... our room. The food there is excellent. And the service was great. Will definitely come back in the future! Reviewed by a Hotels.com guest on Mar 27, 2013

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    King Hearing Impaired Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    1 king bed. Opens onto central atrium. Separate living area. Sofa bed. Lounge chair. Table and chairs. Wireless Internet access (surcharge). Two TVs with cable programming and pay movies. Two dual-line speakerphones with voice mail. Refrigerator. Microwave. Coffeemaker. Hairdryer. Iron/ironing board. Complimentary weekday newspaper.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    King Accessible

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    1 king bed. Opens onto central atrium. Separate living area. Sofa bed. Lounge chair. Table and chairs. Wireless Internet access (surcharge). Two TVs with cable programming and pay movies. Two dual-line speakerphones with voice mail. Refrigerator. Microwave. Coffeemaker. Hairdryer. Iron/ironing board. Complimentary weekday newspaper.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    Suite, One King Bed, Accessible

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Wireless Internet access (surcharge) keeps you connected, and the 42-inch LCD TVs offers premium TV channels. A coffee/tea maker, a microwave, and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, a separate sitting area, and a queen sofa bed are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    King Suite nonsmoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    This air-conditioned suite offers 1 king bed and measures 450 square feet. Bathroom comes with a hair dryer. Amenities include wireless Internet access (surcharge), 2 42-inch TVs with cable programming and pay movies, 2 dual-line speakerphones with voice mail, a desk with an ergonomic chair, and an iron/ironing board. The accommodation offers a refrigerator, microwave, coffeemaker, separate living area, sofa bed, lounge chair, and a table and chairs. Complimentary weekday newspaper is provided. Blackout drapes/curtains help ensure a good night's rest. Connecting or adjoining rooms are available. This accommodation is nonsmoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    Executive, One King Bed, Non-Smoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Wireless Internet access (surcharge) keeps you connected, and the 42-inch LCD TVs offers premium TV channels. A coffee/tea maker, a microwave, and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, a separate sitting area, and a queen sofa bed are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    King suite smoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    This air-conditioned suite offers 1 king bed and measures 450 square feet. Bathroom comes with a hair dryer. Amenities include wireless Internet access (surcharge), 2 42-inch TVs with cable programming and pay movies, 2 dual-line speakerphones with voice mail, a desk with an ergonomic chair, and an iron/ironing board. The accommodation offers a refrigerator, microwave, coffeemaker, separate living area, sofa bed, lounge chair, and a table and chairs. Complimentary weekday newspaper is provided. Blackout drapes/curtains help ensure a good night's rest. Connecting or adjoining rooms are available. Smoking is permitted.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    2 Doubles suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    This air-conditioned suite offers 2 double beds and measures 450 square feet. Bathroom comes with a hair dryer. Amenities include wireless Internet access (surcharge), 2 42-inch TVs with cable programming and pay movies, 2 dual-line speakerphones with voice mail, a desk with an ergonomic chair, and an iron/ironing board. The accommodation offers a refrigerator, microwave, coffeemaker, separate living area, sofa bed, lounge chair, and a table and chairs. Complimentary weekday newspaper is provided. Blackout drapes/curtains help ensure a good night's rest. Connecting or adjoining rooms are available.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Extra towels/bedding
    • Hair dryer
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Pay movies
    • Premium TV channels
    • Refrigerator
    • Separate sitting area
    • Sofa bed
    • Sofa bed size queen
    • Turndown service (on request)
    • Voice mail
    • Wireless Internet access (surcharge)

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Check-out time is: noon
    • Check-in time starts at: 3 PM

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 5
    • Restaurant
    • Suitable for children
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Complimentary reception
      • Grocery/convenience store
      • Luggage storage
      • Meeting facilities size (feet) - 5612
      • Meeting facilities size (meters) - 505
      • Number of meeting/conference rooms - 11
      • Total number of rooms - 215
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Hair dryer
    • Iron/ironing board
    • Sofa bed
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Extra towels/bedding
      • LCD TV
      • Microwave
      • Multi-line phone
      • Pay movies
      • Premium TV channels
      • Refrigerator
      • Separate sitting area
      • Sofa bed size queen
      • Turndown service (on request)
      • Voice mail
      • Wireless Internet access (surcharge)
    • Services
    • Express check-in
    • Express check-out
    • Fitness facilities
    • Free breakfast
    • Free parking
    • Laundry facilities
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Spa tub
    • Wedding services
    • View more services
      • Airport transportation (complimentary)
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Embassy Suites Syracuse has a restaurant on site. Guests are offered a complimentary cooked-to-order breakfast and a manager's reception is offered daily. Room service during limited hours is available.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
    • Fee for wireless Internet in all public areas: USD 9.95 (for 24 hours, rates may vary)
    • Late check-out fee: USD 75

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in East Syracuse, New York, United States
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    43.092469, -76.084681
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    Area map

    A short guide to East Syracuse

    Hungry visitors may want to start on Manlius Street, with its bars and restaurants. Recreational offerings are easily found at Green Lakes State Park, 5 miles (8 km) away. Many golf courses are nearby, and downtown Syracuse is also within 5 miles (8 km).

    see all hotels in East Syracuse

    Nearby Activities & Points of Interest

    0.50 - 1.0 mi

    • Brooklawn Golf Course - 1100 yards

    1.0 - 3.0 mi

    • Downtown East Syracuse - 1.4 miles
    • Syracuse Hancock Intl. Airport (SYR) - 2.0 miles
    • Mattydale - 3.0 miles

    3.0+ mi

    • Lemoyne College - 3.1 miles
    • Downtown North Syracuse - 3.5 miles
    • Shoppingtown Mall - 3.7 miles
    • Old Erie Canal Historic State Park - 3.7 miles
    • International Mask and Puppet Museum - 4.1 miles
    • Thorndon Park - 4.1 miles
    • St. Joseph's Hospital Health Center - 4.1 miles
    • Ithaca Tompkins Regional Airport (ITH) - 46 miles
    All hotels in East Syracuse, New York, United States
    Reviews
    • All (179)
    • Business (8)
    • Romance (7)
    • Family (20)
    • Friends (3)
    • Other (141)
    3.9 / 5
    Good

    Score breakdown (from 179 reviews)

    • 5.0
      (57)
    • 4.0
      (73)
    • 3.0
      (29)
    • 2.0
      (17)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      4.1
    • Comfort
      4.1
    • Condition
      3.8

    Reviews: Overall

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    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thank you for the four Star review and I hope to welcome you back to the hotel soon! Best, Randy Player General Manager
    1 night trip in Apr 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Mian
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "Nice room"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      4.0
    The room was really nice and had all we needed, but the room was too hot. We called the front desk, who sent someone up to look at the thermostat. He told us the hotel does not have air conditioning and there is no way to turn off the heat. Told us to just open a window, which had no screen. No one got any sleep. Friends of ours also stayed the same […] night and had the same problem. Also, the pool water was a little chilly. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Overall great"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The only bad thing I experienced during my stay was there was a lot of children there running up and down the halls all night and trying to come into our room. The food there is excellent. And the service was great. Will definitely come back in the future!
    Genuine Hotels.com guest review
    Romance trip
    Mar 27, 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    2.0 / 5
    Fair
    "Wasn't pleased"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    No extra pillows and not enough chairs at breakfast. I won't go back they were rude and tv in rooms said no signal when asked they said sorry and didn't attempt to fix.
    Genuine Hotels.com guest review
    Family trip
    Mar 19, 2013
    Jones
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    rooms were newly remodeled. Staff was very helpful. Breakfast buffet was great. Room was very spacious. I stay here every year with my nephew before we go to Syracuse game. Only about ten minutes from Carrier Dome. Definitly would reccommed staying here. Also was priced reasonably.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Great Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was nice
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel has some renovation going on and some of the rooms were being worked on. I think we had a room that was just redone and it was nice. Staff was great!
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "Great location"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Was pleasantly surprised by the happy hour which was lovely and breakfast was very good fast convenient . I would stay here again.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    We will not ever stay in the ES again. The music was so loud in the middle that we had to change rooms. We almost checked out.
    Genuine Hotels.com guest review
    Business trip
    Feb 22, 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Clean and convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The renovations at the hotel are very nice. I stayed in a king suite and it was just lovely. The service was terrific and the room spotless, as were the common areas. I would definitely stay here again.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Syracuse Momma
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Had a very nice stay
    Genuine Hotels.com guest review
    Other trip
    Feb 18, 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "a great getaway"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    everything about the stay was excellent, from the room ,to the managers reception, staff was excellent. the breakfast in the morning was also excellent, and the staff was once again excellent. the only thing we wished they would change was the size of the pool towels, could use bigger towels, but other than that extremelly satisfied
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    j ryan
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Feb 2013
    amko
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Hotel Staff Went Out of Their Way"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    There were many good things about my stay, but the best was how the staff treated my brother and me. My brother has Down Syndrome and I am a wheelchair user. Staff members helped find a luggage cart to take items to our room, were patient and thoughtful when trying to understand what my brother said, and quickly found an accessible room when it became […] obvious that the room booked wouldn't accommodate my wheelchair in the bathroom. We couldn't have asked for a better stay! Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Janine
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "A great place to stay"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Overall I liked the hotel. Our room was a handicapped room - not sure why. The room had a really unpleasant smell - not sure what it was. And the room was REALLY hot! When we checked in, the room was set at 72. We immediately set it down to 66. It never really cooled down, so we set it done to 58 and went o bed. I had to get up and turn the system off […] 'cause we were sweating profusely and were on top of the covers! The room never did cool off. The multiple lobby and lounge areas were well appointed. The breakfast looked GREAT - but we were in a rush and could not partake. Observed: great fresh fruit, yogurts, juices, coffee, cereals, toast, bagels, english muffins, danish, and made to order eggs, bacon, sausage and breakfast potatoes!! Read more
    Genuine Expedia guest review
    Other trip
    Jan 16, 2013
    Cat
    US

    Embassy Suites Syracuse - East Syracuse
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      1.0
    I had a very bad experience when I first got there there was no cable for the whole day in part of the next morning didn't do anything until they decide to move me to another room. Keys kept messing up I couldn't get in the room or the workout room or the swimming pool area I had to keep going back up switching keys out from the front desk I asked him […] the driver to take me to the health store and he told me flat out he can't do it because he had another route but that route didn't start for another hour to half . where I need to go was like 5 minutes away.they treated me bad in the year before last that was the hotel I went to every month .and stayed 3 days out of the month Read more
    Genuine Hotels.com guest review
    Business trip
    Jan 4, 2013
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Welcome 2013!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Great stay. The king-size suite was well represented and clean. Love the convenience of a microwave and refrigerator....for munchies and drinks. The Stillwell Restaurant's served great appretizers. We loved the social in the evening...though the drinks were light on alcohol. The breakfast was good...they served everything from cold cereals, pastries, […] and hot items...bacon, sausage, eggs, hash brown, etc. We will sta there again. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Great Hotel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was great clean stunningly beautiful inside. Only negative was someone was having a kids birthday party there. So there were alot of kids. And the restaurant ran out of burgers and chicken. Again over all amazing :)
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Travis
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Convienant and close to airport"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I had a great time. The Managers reception and breakfast is the main reason I usually stay at these hotels. The managers reception here was ok. They did shuttle me to and from a nice restuarant over 10min away, that was fantastic! Great service and a full 4-star hotel.
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    Derek
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "Below former quality of this chain of hotels"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    Not up to standard for this chain! Noisy and rooms were noticeably worn furniture and fixtures.
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Nice hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The staff was terrific. The room was clean and spacious. Some of the furniture was a little dated but was clean. The breakfast was nice. Overall, I was happy with this hotel and would stay there again.
    Genuine Hotels.com guest review
    4 night business trip in Oct 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Very helpful staff"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The carpet in our room was clean but needs replace do to stains
    Genuine Expedia guest review
    Other trip
    Sep 26, 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Better than expected"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Preious reviewers who rated this hotel poorly had unrealistic expectations. While some of the wallpaper and carpets were far from new, everything was impeccably clean. Staff were exceptionally friendly and helpful. Pricing was reasonable, especially considering the quality of the free hot breakfast. Lunch in the restaurant was better than average, and […] very inexpensive. We would definitely stay here again. Read more
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "Good Location close to all hotels"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    We had a pleasant stay but the hotel was dated, great location. Clean and pleasant, but dark and need tro be brighter and inviting. The service was good and the breakfast was good, just need updating.
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thank you for your objective comments regarding Embassy Suites Syracuse. We are making great strides to improve our hotel. Thanks for recognizing our service. Hope to see you back with us again soon.
    Other trip
    Sep 6, 2012
    Washington's
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night family trip in Aug 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The room was a little bit of a mess, stains on carpet. The walls were all scratched up. And not to mention my acct was charged with someone else's charges. Not happy. The kids loved the pool and breakfast was good. We have stayed at this hotel in Washington D.C. and it was much better
    Genuine Hotels.com guest review
    1 night family trip in Sep 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Needs new carpet on room. We reserved nondoking king room but was not available so we had to stay in smoking room if we wanted a king bed which we absolutely needed. Was looking forward to using jacuzzi. Always childten in it. Kids do not belong in hot tub hotel should change that rule
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "Hanging out"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Hotel needs updating. For some strange reason the daily maid service always forgot something - like glasses or washcloths. Room derive charged higher rates than published - check your receipt. But food was good and speedy. Pool was nice - hottub not hot enough. Only 1 washer and dryer each in the entire hotel - so plan your laundry times carefully. […] They really need an elevator at the back of the hotel - lots and lots of walking if you are in the back. Like another guest - we found the highway noise oddly soothing. Space on room is nice as is having 2 nice size flat screen tv's. Read more
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    DL
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "child friendly"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    All staff was very friendly and accomatating. Very impressed. Food is Really really good. Love the manager's happy hour. If in Syracuse only hotel I will stay at. Also they had a pack and play for my 1 yr old free of charge. Child friendly. Breakfast made to order inlet even my fax egg white. Love this hotel
    Genuine Expedia guest review
    Response by Embassy Suites Syracuse Thank you for taking the time out of your busy day to share your recent trip to Embassy Suites Flagstaff. We love hearing that "If in Syracuse" this is the "only hotel I will stay at."
    Other trip
    Sep 1, 2012
    Jen
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "just passing through"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Room and hotel were clean, but the room furniture and carpeting were in need of updating. Staff was friendly and helpful. Hotel is in a neighborhood with other hotels, so there were additional restaurants besides those in this hotel, nearby. Convenient access to highways. The included breakfast offering was good and the pool was a hit with our crew […] . Read more
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thank you for taking the time to write about your stay at Embassy Suites Syracuse. Glad you enjoyed the breakfast, pool and our location. We appreciate your objective feedback on the room condition and have plans in place to correct those areas. Hope to see you back with us soon.
    1 night trip in Aug 2012
    Wayne
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    ""Beautiful hotel, good food, helpful staff...""

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Problems with internet connections, missing remotes for the tv, and missing room service information documents were quickly and efficiently resolved. The fact is, most other hotel guests were businesspeople who might be quicker to criticize things than are families on vacation; therefore, anytime we called with a question or concern, the responses were […] always a bit abrupt and slightly defensive. But the staff who came to address the problems were extremely helpful, professional, and friendly. We also liked the fact that the room service called back to check on how well we enjoyed our meals. Read more
    Genuine Expedia guest review
    Other trip
    Aug 26, 2012
    Gigi
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "perfect stop over stay before destination"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    nice manager's reception each evening, convenient and complete breakfast, location is easy access to University and downtown, room decor, walls and flooring need renovation
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    SUmom
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Great hotel for anyone."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean convenient, light and airy. Nothing to find fault with.
    Genuine Expedia guest review
    Other trip
    Aug 24, 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Great hotel for a family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I booked the hotel at the last minute as we needed a place to stay near Finger Lakes. The checkin was really fast as my kid needed to go to the bathroom. The 1 bedroom suite was nice and roomy with a door to separate the bedroom from the sitting room. We had a nice breakfast the next morning with a "grumpy" chef who made a nice omelette with the works. […] Definitely would stay here again. Read more
    Genuine Expedia guest review
    Other trip
    Aug 21, 2012
    Al
    US

    Embassy Suites Syracuse - East Syracuse
    2.0 / 5
    Fair
    "Trip to Syracuse."

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    Hotel needs to be updated. Worn down. Overpaid for this level of hotel.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Keith
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "good for family/kids"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I love the suite concept: Pullout bed is so convenient, as well as microwave and fridge. These are wonderful when traveling with kids or more than two adults. Love the evening reception and the breakfast--a notch up from other chain-included breakfasts.We stay at Embassy Suites when we have an early flight from either Syracuse, Albany or Orlando Airports--so […] convenient. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    2.0 / 5
    Fair
    "Dissapointed"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    Rooms are falling apart. Needs updating. Wallpaper coming down and paint chipped. Feels like you are on the highway (noisy). May be OK for families but better qualified business hotels. Very Dissapointed!!
    Genuine Expedia guest review
    Other trip
    Aug 15, 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Great hotel - well worth the money"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel is excellent. Great staff, rooms + amenities. The omelets were a little overdone but what you get for the money is really worth it. My son really loved the hotel lobby.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Aug 2012
    Norma
    US

    Embassy Suites Syracuse - East Syracuse
    3.0 / 5
    Good
    "A little tired"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      3.0
    Everything is a little worn here. Not bad, just worn. Certainly does not warrant higher rating. Room design is poor with bedroom door blocking path to bathroom.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Judy
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very good hotel facility for our family. the atrium was very attractive and gave the entire hotel a warmer feeling. Great room, good service, great breakfast and overall high quality experience.
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "Great rooms and lobby"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The room was great and the lobby which was like an indoor tropical garden with pools of koi was outstanding. The manager's special of free drinks with light snacks was a great idea but the snacks left something to be desired (vegetables soft and wrinkled, flies landing on the cheese). However, the breakfast omelets were quite good. Overall, a great […] stay and would do so again if ever in the Syracuse area again. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    SIGOJOE
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Awesome place to stay with a family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    What a great experience. The hotel is beautiful. Our two kids (ages 8 and 6) were quite taken with the indoor stream (complete with fish!) and nature walkway. The heated indoor pool was great and the breakfast was amazing - so much food, variety and even made to order omelets. Staff was great, price was good for value. Room was very comfy, even the […] pull-out sofa. Amazingly, the rooms were SO quiet. Even opening out to the atrium, we didn't hear a thing all night. No complaints and we would stay there again in a heartbeat. Read more
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thank you for the great comments regarding your stay at Embassy Suites Syracuse. We hope to see you and your family back with us soon.
    1 night trip in Jul 2012
    A Traveller
    US

    Embassy Suites Syracuse - East Syracuse
    4.0 / 5
    Excellent
    "local getaway"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Hotel is due for a facelift this fall so won't complain unnecessarily about some peeling wallpaper in both of rooms on two separate stays. The incidental charges to our credit card is another matter entirely. Our first stay there we requested that the front desk not charge our card as we preferred to pay that portion of our bill with cash. We were told […] they would not charge our credit card but they went ahead and did it anyway in the strange amount of $21.87. The next time we stayed we weren't bothering to ask for that dishonored request of a favor and were charged a head scratching $10 and $40 to cover incidentals. When we inquired about these two amounts we were told that's just the way their system handles it. Very odd that on two different stays merely two Weeks apart the amount charged for incidentals was so incongruous. Other than that, we love the property and plan to stay again. Read more
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thanks you for taking the time to share your most recent experience at Embassy Suites Syracuse. We appreciate that you keep coming back to stay with us. We know you have many hotel choices. The next time, please ask for the Manager on Duty to review your bill. You are correct that there has to be a clearer explanation. Again, thank you for your business and we look forward to the next time you stay with us.
    1 night romance trip in Jul 2012
    drummerboy
    US

    Embassy Suites Syracuse - East Syracuse
    1.0 / 5
    Poor
    "I expected better"

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Checked in. Went to room. Key didn't work. Went back to front desk. Went back to room, key didn't work again. Went to front desk, they said the door needed to be fixed. Maintiance came tithe room, found out we were told the wrong room. He let us into the right room, but that room was dirty. He assigned us to a clean room. We requested a king, got a […] queen. This took half an hour, put us half an hour behind and late.... The next morning housekeeping entered our room while we were sleeping. I called down the front desk and instead of saying something such as "oh I'm sorry about the miscommunication" I got a snotty response of "well, they would have knocked". Rude and humiliating; I didn't go to bed dressed for visitors. Horrible. I expect better, whether it be a cheap motel or a 5 star resort. Never again. Read more
    Genuine Expedia guest review
    Other trip
    Jul 29, 2012
    Matthew
    US

    Embassy Suites Syracuse - East Syracuse
    5.0 / 5
    Outstanding
    "Great times with the family"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    My kids loved the feeling of being in the woods. The staff was very helpful. We love the snack time and the great breakfast! We highly recommend it to families on vacations.
    Genuine Hotels.com guest review
    Response by Embassy Suites Syracuse Thank you for the 5 star review on hotels.com. We are very proud of our staff and glad you found them so helpful. Thanks for the recommendation. Hope to see you and your family back with us soon.
    1 night trip in Jul 2012
    Mom of two
    US
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      • Embassy Suites Syracuse - ΑνΑτολικές συρΑκούσΕς
      • Embassy Suites Syracuse East Syracuse
      • Embassy Suites Syracuse - East Syracuse
      • Embassy Suites Syracuse - Іст-Сіракузи
      • 엠버시 스위트 시러큐스 (Embassy Suites Syracuse) - 이스트 시러큐스
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