"Nice rooms for families"
This hotel is nice if you have little ones as the living area in out room had a pull out couch and a door that could be used to have a private bedroom if you wanted - it was quiet and overall good experienceGenuine Hotels.com guest review
"Country Inn & Suites"
Karaoke in the bar lounge was a blast! Room was very nice also.Genuine Expedia guest review
front desk people very helpful in providing directions and suggestions on local restaurants and night life.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
The hotel experience was very satisfying. Country Inn & Suites is close (.7 miles) to the ECK temple. We plan to stay here again for the next Worldwide ECK Seminar.Genuine Expedia guest review
"Convenient to Emerson"
Always uneventful which is what you want in a hotel. Breakfast is disappointing.Genuine Hotels.com guest review
Overall we were quite pleased with our stay. Our only complaint, after a two night stay, is the room had a funky smell and there was a bad odor coming from the chair in our room.Genuine Hotels.com guest review
"Comfortable and clean"
Great place with great breakfast!!Genuine Hotels.com guest review
Our hotel was within walking distance to the Chanhassen Dinner Theatre -- the reason I originally made reservations there. I was staying with three kids so a swimming pool was a necessity! The kids loved it. They swam as soon as we arrived and until we had to dress for dinner and theatre. My granddaughter was chosen to be part of the production which […] was a treat -- and made it ever-so important that we have some time before bed to unwind. The pool again. After an ample and very tasty breakfast we hit the pool again for a couple of hours before checking out. Our room was clean and just fine for our stay. Thanks so much! Grandma Joan Read moreGenuine Expedia guest review
"Nice place to stay"
We got the onloy extended stay suite in the hotel and it had a kitchen complete with small oven and stovetop. Also had a king suite which had the extra setting area. Both very nice. The staff was very accomidating and helpful.Genuine Hotels.com guest review
"meeting with friends"
Room was available on time, reception staff were helpful and breakfast was great. Room was comfortable, internet available was a nice touch We had a one bedroom suite with refrigerator - stored our travel food. Only one night stay to be with friends from the area.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Chanhassen Thank you for staying with us! We hope you will choose our hotel the next time you visit Chanhassen! Sincerely, Lyn K. Kienholz Director of Sales
"Nice hotel in nice location"
Overall, good stay. I think the TV was possibly broken as it only had about 10-12 channels. I would stay again.Genuine Hotels.com guest review
"Good for business travelers"
Friendly staff; clean accomodations; good locationGenuine Expedia guest review
Response by Country Inn & Suites By Carlson Chanhassen Thank you for staying with us and we look forward to having you stay the next time your travels bring you to Chanhassen! Sincerely, Lyn Kaczmarek, CHSP Director of Sales
Overall it was a good stay. But only one problem .... They double booked our room and we had someone else walk into our room while we were there. So that was a bit..... well we double locked the door after that.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Chanhassen Thank you for the feedback. We appreciate being made aware of any issues like this. Sometimes mistakes are made and this was one of them, we have used this situation as a training opportunity. Thank you again and we hope to have you stay with us the nex time you are in town. SIncerely, Lyn Kaczmarek, CHSP Director of Sales
"Close to restaurants, movies and basic shopping"
Breakfast is a disappointment but all other aspects of the hotel strongly meets expectations. I have been staying here over the last 8 years and have found the property to be very consistent.Genuine Hotels.com guest review
"You'll be happy all around."
I've stayed at this hotel in the past and its always a positive experience. On this trip, we were upgraded to a one-bedroom suite at no charge which we appreciated very much. Staff is very friendly and accomidating; food on breakfast buffett is good and kept restocked regardless of the time you eat. Business and personal travelers mixed together without […] issue. Read moreGenuine Expedia guest review
This hotel was recommended by a relative who lives in the area. I am glad I took that advice. This really is a very nice hotel and the rates are very reasonable for what is offered. The loby area had a nice welcoming fire and the reception staff seemed genuinely pleased to see us. Even the housekeeping staff were cheery and welcoming. The room was […] exceptionally large with a seperate lounge area. Bathroom was clean and everything functioned as it should. The breakfast was served in a dedicated area and was of good quality and frequently topped up. Read moreGenuine Expedia guest review
"Close to Chanhassen Dinner Theater"
Excellent. Fun Karaoke in Lounge at night too. One minor issue was that I had booked on Expedia and the hotel couldn't find my confirmation number. Was NO problem becuase they had a room but if they hadn't it might have been. The night manager did finally figure out where my reservation was when I requested that they try and find it to be sure I hadn't […] booked somewhere else so i wouldnt be charged twice. They were VERY accomodating in doing this! Read moreGenuine Hotels.com guest review
"Would be a 5 eexcept...."
ir conditioning unit was on the fritz and the maintanence person tried, but could not fix. Note: they did offer to move us, but gradkids were spread out and temp was dropping in the evening. Therefore, a 5 for the room except for this. Breakfast was top drawer for your free breakfast hotels. Real china andflatware, no paper/plastic. Waffles with real […] fruit toppings, plus eggs, sausage and american fries (buffet style.) Also all the rest of the normal hotel breakfasts. For a family of four, this alone makes it a great deal. Pool small but adequate. Let's move that rating to 4.75. Read moreGenuine Hotels.com guest review
"STILL SICK 48 Hours after checkout"
Suspect the room was smoked in and masked w/ a heavy dose of chemicals. Used to travel 50%, several countries and have NEVER had a reaction like this: hives, now a sinus infection, sneezing, burning inside of nose. Black mold would be another possible culprit. Complained the next day, was told Manager would call me, which he NEVER did. There was something […] WICKED in that room; had I not had 2 sleeping kids, would've moved home at midnight. Read moreGenuine Hotels.com guest review
Went to Dinner theater was right next door, hotel was nice and quiet was very pleased.Genuine Hotels.com guest review
Went to Dinner theater was right next door, hotel was nice and quiet was very pleased.Genuine Hotels.com guest review
"Ok hotel - breakfast is all carbs..."
We stayed at this hotel because it was so convenient to the Chanhassen Dinner Theater. Desk clerk was pleasant, place was clean. Our only complaint was the breakfast. The only protein offered was sausage. I would like to see some eggs at the very least, not just a big carb bomb. We would stay here again but go out for breakfast next time.Genuine Expedia guest review
"Nice hotel & good location"
The staff was very helpful & polite / Several businesses & restaurants nearby (within walking distance) / Pool was somewhat small, but the kids still enjoyed it / Overall I wouldn't hesitate to stay there againGenuine Hotels.com guest review
"Comfort in the Cold"
Had a wonderful stay in Chanhassen even though it was snowing. Such a comfortable, well appointed room and very helpful and generous staff.Genuine Expedia guest review
Et sentralt beliggende hotell med en behagelig atmosfære. Bra frokost. Rent over alt. Koselig lobby.Genuine Hotels.com guest review
気候や周辺の環境が非常に良く、落ち着いて滞在することができました。また、ホテルのサービスやメンテナンスも満足いくものでした。また泊まりたいと思うホテルの一つです。Genuine Hotels.com guest review
"Lousy Breakfast Service"
07/18/14 Tom C Bettendorf, Iowa
We stayed there last weekend and the place was booked full Saturday night with 3 weddings. The breakfast service Sunday was atrocious. For the last two hours there was essentially no hot food, out of coffee, very slow replenishment of everything else. If you didn't want toast or a waffle, there was little to choose from. The two employees on duty seemed oblivious to everything going on except the juice machine they were both trying to fix while there was no food. I am usually a fan of this chain and belong to their points program, but this place is off my list. The rooms were nice and housekeeping and other personnel were good, but the breakfast staff seemed clueless.
"Friendly, clean, comfortable and amazing staff. Thank you."
Friendly, clean, comfortable and amazing staff. Had a great experience and will go again when in town. Thank you. We loved the pool and the eatng area. Plus the staff always said hi and smiled and were super nice to our children.
07/14/14 Gloria J Rochester, Minnesota
We have stayed here many times, and really enjoy getting to know the staff. They are all friendly, and go the extra to make sure guests are accommodated! They have even offered to help carry my luggage from my car when I was travelling by myself! In the Twin Cities area, I wouldn't stay anywhere else! I'll even drive the extra, 15 mins or more.... if at another part of town, just to have the "welcoming and at home feeling"...Jordan, Lyn, Christina and Jake give to all their "guests".
07/14/14 Philip S
Stayed here when basement flooded. Kids loved it! Rooms were clean, breakfast was delicious. Loved the tub! The air conditioner in the bedroom made for a cool, comfortable sleep. The WiFi was fast and I was able to watch videos without skipping
"Excellent staff and environment!"
06/17/14 mseamster Portland
If you are in Chanhassen this is the place to stay! The staff is great, the facility is clean and well taken care of! Oh, the rooms are perfect! You couldn't ask for anything more in a hotel. Great rooms, great staff! That's all you need to make your stay worth it!
06/16/14 mvbosch Brandon, South Dakota
got here through nieces wedding room block. very clean. Nice atrium with welcoming atmosphere. Friendly and helpful staff all around. very good breakfast. Nice clean pool and hot tub. Small, but adequate fitness room.
"Willing to go the extra block..."
06/11/14 Jes G Rochester, Minnesota
I recently stayed at the Chanhassen Country Inn & Suites as part of my friend's wedding room block. The rate was great, but the service was the most relevant part of my experience. I broke my foot shortly before my stay, and while I was mobile, walking the 2 blocks to the reception was a bit out of my comfort zone. That, and it was down-pouring. Explaining my situation to the desk agent, and asking for a cab number, he volunteered to stay past his clock-out time, and give me a ride in the hotel's shuttle. I was touched my his genuine care and desire to help out! As an AGM of a large full service hotel, I look for team members that have these same traits. I wish could remember his name, but I'm sure he'll remember the situation, as I have not forgotten his kindness! Thank you!
06/02/14 JulieE2692KB Fargo, North Dakota
We have stayed here before and were here again this past weeked to attend the dinner theater. It is perfect for our family because it has a nice pool and hot tub and a wonderful complimentary breakfast which is so convenient! The whole experience in Chanhassen is a wonderful and fun memory for our family. We will be back soon!
""Very home-like atmosphere""
06/02/14 MaryMary309 Beaver Dam, WIsconsin USA
Visited family in the area and went to the Chanhassen Dinner Theater as well. Loved just walking to the theater and the discounted price with a theater ticket. Also, explored the Arboreteum nearby! Hotel is well appointed and quiet;has a "homey" feeling about it, too. Breakfast was ample and the chocolate cookies always impress. The entire staff really tries to please...we'll definitely stay again!
05/29/14 birgerjarl minnesota
My niece got married in Minnetonka and we were looking for a better than average place to stay in the general area. We have been very satisfied with Country Inn and Suites and Chanhassen is a very nice small community west of the Twin Cities. In truth, this is a better than average hotel but we expected more. It is due for a renovation and stylistically it needs it. The whole facility was clean and well kept. There were cookies set out for guests and our first floor room was quiet and convenient. The room was rather pedestrian and all the lamps had those awful CFL bulbs, one of which was scorched from over heating. The bar area was empty and there was no attached restaurant though there are a number in the area. The staff was friendly and the morning complimentary breakfast was ample with the usual scrambled eggs of dubious origin and pastry in a sealed plastic pouch. If I needed a room in the area I would stay there again, but it is not a destination.
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