Outstanding stay! Jerry and Quentin were incredible hosts. They went out of their way to make me feel right at home. I noticed they had an immediate smile and positive greeting every time someone walked through the doors. Definite deserves repeated stays!Genuine Hotels.com guest review
convenient location, but I am glad it was just a 1 night stay. I wouldn't choose this outdated hotel if I was trying to get in a vacation or weekend away. It was perfect for storing our stuff, getting ready for a wedding and sleeping a few hours. The staff were professional and that was the upside.Genuine Hotels.com guest review
Clean, friendly, great breakfastGenuine Hotels.com guest review
Loved the pillows and duvet comforter! The complimentary wine, or beverage of your choice, along with a cookie tray was amazing! The complimentary breakfast was fabulous as well!! Not to mention the soaps, lotions, and shampoo was Neutrogena, instead of a no-name line. We were extremely impressed!!Genuine Hotels.com guest review
"Perfect location for us"
This was a very nice hotel. Even though the doors opened to the outside, it was still convenient to the lobby. The breakfast was delicious and the staff was very nice and helpful. The only problem we had was the noise. Our room was right across from the stairs, so people were coming and going late into the evening. Also, the people above us were walking […] around a lot and their footsteps were very loud. I will stay here again. I will just ask to be away from the stairs. Read moreGenuine Hotels.com guest review
Good location. It's an older hotel but is well maintained. All room doors go to the outside.Genuine Hotels.com guest review
"Great Suite! Excellant Value"
We reserved the King suite with the jetted tub. Plenty of room to relax and the tub was to die for. The price was very reasonable and we were close to most everything to do in Tyler. We will be staying here again.Genuine Hotels.com guest review
Very nice hotel i will stay again.Genuine Hotels.com guest review
I expected better given the ratings, but was disappointed by sticking doors, dirty carpet, and marred woodwork.Genuine Hotels.com guest review
"No big deal......Just say'n"
Hotel staff told me to come back in an hour and I would be able to get my room. Came back and the lady that took over told me that I had to wait till 3pm. Wasted some time that I sorely needed. Had I been told that to begin with it would have been fine, but I came all the way back because i was told something that they weren't going to do to begin […] with. Read moreGenuine Expedia guest review
One of the best hotels I've ever stayed at. Everything was great. The room was beautiful.Genuine Hotels.com guest review
I took my teenage granddaughter for a little get away with her 3 friends. We thoroughly enjoyed our stay. . The staff was very helpful and courteous! I highly recommend this hotel.Genuine Hotels.com guest review
"Hampton Inn - Tyler"
Very nice staff & good breakfast....this is an older property that does not have an elevator. Not much fun dragging lots of bags up and down stairs in east Texas heat.Genuine Hotels.com guest review
"Good place to stop"
At first, this motel did not have the classic Hampton look and we were disappointed. However, our initial reaction was appeased by the clean room and nice accommodations. Good restaurants nearby, also. We were very impressed and would stay here again in a heartbeat.Genuine Expedia guest review
"Over Priced - Noisy"
An older place, not worth $113+tax. I asked for a very quiet room. The receptionist told me, ‘Nothings going on, you’ll be fine.” Road noise was loud and this was Sunday afternoon. Before I could say ‘Rumpelstiltskin’ a car drove in playing supersonic music, the type that shakes the ground. Next a family of five arrived and had the room right over me. […] They may have been playing basketball in the room because the floor was bouncing. I asked the reception for a different room which was given begrudgingly. Don’t mess with Texas attitude. My next room was on the back side of the hotel, the road noise was bearable. I decided to sit in the hot tub, to relax. Just as I got in the water two ladies with seven small swarmed the place. The two ladies quickly vanished and the kids seemed to love it. A couple minutes later two more ladies showed up with three more kids. I left. My room had a nice bed. The television was small and old, the cabinets were aged, the bathroom vanity was contemporary - the shower and toilet were tiny. The steel entry door was bent so severely. I imagined a small garter snake crawling in during the night. But I had no snakes in the morning, rather, three black, ugly, big stink bugs. Two stink bugs were dead in front of the vanity, one was in my bed. Yuck. I left that guy alone because I wasn’t getting back under the covers. On the positive side, I was very close to where I had to go to take my test. Read moreGenuine Hotels.com guest review
stayed one night, was allowed late check out, close to major shopping and dinning area. would stay here againGenuine Hotels.com guest review
Loved it, hot tubGenuine Hotels.com guest review
Everything was great! It was really nice to have a refrigerator and microwave in the room. The breakfast was really good too! We also tried the pool and the hot tub. It was a nice swim. The pool was not really large but large enough to do some laps. Everything was great except that the AC could have been cooler. We got really hot during the night and […] had cranked it down as low as it would go. Our trip was in May, so it wasn't even that hot yet.... Read moreGenuine Hotels.com guest review
Nice big room, very comfortable bed. The comforter & pillows were more comfortable than most hotels I have stayed at. The room was clean & I really appreciated the big mirrors in the room, so much easier when multiple women & getting dressed.Genuine Hotels.com guest review
Nice and in a good location. Cleaner than on my last review. Excellent short term stayGenuine Expedia guest review
"Next door to the testing site"
I was staying at the hotel overnight in order to take a Board exam the following day. The Prometric testing center was next door to the hotel which was great! The room was very clean, the staff very friendly, and my stay was uneventful. Very minimal noise overnight through the walls as I've encountered at other hotels. The only surprise was that all […] the rooms were motel style meaning they opened directly to the outside. You carry your luggage up stairs - no elevators to my knowledge. Read moreGenuine Hotels.com guest review
"a little overpriced for the room"
Noisy hotel needing updates to bring it up to par with other Hamptons.Genuine Hotels.com guest review
My daughter and I stayed here and everything was perfect from clean, comfortable beds to friendly service. Would definitely stay here again.Genuine Hotels.com guest review
"Wonderful stay. However..."
Our stay was wonderful. However, there was one problem that could have been avoided if the hotel's amenities were listed better. My wife and I wanted a room with the jacuzzi tub, which is shown on the hotel's website photo collage. The price on Hotel.com's website was the same for 2 queen size beds or a king size bed. We chose the room with 2 queen […] size beds. When we got to the hotel, there was no jacuzzi tub in the room. When I asked why, the receptionist told me that a jacuzzi tub only comes with the room with a king size bed. No where on the hotel's website, which I navigated via Hotel.com did it stipilate what the receptionist told me. So I had to upgrade, which canceled Hotel.com's lower rate, costing me $60.00 more dollars. The following statement should be written clearly on the website: Jacuzzi tub is only available with a king size bed. Read moreGenuine Hotels.com guest review
Overall I was happy there is some upkeep that needs to be tended to. And was unhappy that the small bottles of shampoo and conditioner that were in the room were half gone, and obliviously used.But otherwise everything was nice and pleasant. Would stay there again.Genuine Hotels.com guest review
The room, pool area, workout area, lobby area, and breakfast area were clean and maintained. They provide a variety of options for breakfast that would satisfy any traveler.Genuine Expedia guest review
Very clean and comfortable !Genuine Hotels.com guest review
"What we needed"
Everything was good. The breakfast was good, liked the waffles, wished there was meat other than in the gravy for biscuits. Our bed seem rather firm with definite feel and squeaks of springs, not quite what I am used to. The printer in the business center didn't work, needs replaced, but the desk clerk let us print what we needed on the office computer. […] Thanks, the stay was good overall. Read moreGenuine Hotels.com guest review
"Hampton was safe & friendly at a great price."
Everything was great except the elevator was out-of-order, otherwise I'd give them 5 stars. By the way, they had the elevator fixed first thing in the morning. Others stated that the beds weren't comfortable, but I disagree. The beds were soft and slightly firm, and the pillows were very cushy. I don't think you can beat this hotel for the price... […] Extremely friendly staff and a great breakfast (eggs, waffles, cereal, coffee and more) made this a great stay. Read moreGenuine Hotels.com guest review
Nice hotel, great beds, good breakfast. We stay here every year in January!Genuine Hotels.com guest review
Excellent front desk service. Exceptionally clean rooms. Quiet atmosphere.4.5 star rating, thanks staff, Doyle.Genuine Hotels.com guest review
Just what I was looking for. Very nice and cleanGenuine Hotels.com guest review
"Clean and comfy"
No problems.Genuine Expedia guest review
"Pool & Parking"
The pool is indoors but you have to go "outdoors" to get to it :) ... The parking is not appropiate at all!!!Genuine Hotels.com guest review
"Great service, hard bed"
Everything about this hotel was nice except the beds, very hard, which was particularly disappointing because the beds are usually our favorite part of the Hampton Inns.Genuine Hotels.com guest review
Good room with good staff responsiveness. Requested rollaway bed and it was delivered to our room between arrival and reaching our room upon check-in. Impressive service for any class of hotel! Good job.Genuine Hotels.com guest review
The room wasn't bad. The bed however felt like sleeping on a concrete slab. There were springs coming up in the mattress and my wife's side had a huge lump. It was to late in the night when we got in to change the room. I am waiting for management to contact us still. I want a refund. That was a miserable night trying to get sleep.Genuine Hotels.com guest review
"Hotel only outside entrance"
I was not happy that the entrance to the rooms were outside, I thought it was an inside hall, did not feel as safe.Genuine Expedia guest review
Thoroughly enjoyed the stay! From check in until check out, service was just great. Breakfast was delicious. My room was always well tended. Location very close to where I needed to be - right down the road from the hospital. This was my 'home away from home' for several days; couldn't have been happier.Genuine Hotels.com guest review
"Hampton Inn Tyler, Texas"
Conveniently located hotel with nice furnishings and comfortable beds.Genuine Hotels.com guest review
The rooms where very clean and the staff was helpful. I would definitely stay there again.Genuine Hotels.com guest review
My family and I had a great experience. The staff was friendly and helpful. Some of the guests were rude, but an overall good experience.Genuine Hotels.com guest review
helpful staff, clean and spacious rooms and a nice breakfast.. I would recommend..Genuine Expedia guest review
HOTEL AND POOL DOES NOT LOOK LIKE THE PICTURES ON LINEGenuine Hotels.com guest review
"nice hotel close to my kids"
This Hotel is very clean and convenient to all locations.Genuine Expedia guest review
It was our first time in Tyler, Texas. The hotel was off the beaten track, but it was still close to everything. We got a room with a spa tub and it was worth the extra cost. The pool could have been cleaner, but it was used so many times during the day that's it probably hard to keep it clean. The stay was pleasant, but the other hotel guests were […] annoying. Especially during the breakfast times when everybody acts like they haven't eaten in years. Hello, people, there's a reason why they leave tongs out to grab food. Don't use your hands! There were so yucky moments that we had to cut our breakfast short and head on back to our room. Overall, the hotel was good, just wished they catered to a higher level of clientale. Read moreGenuine Hotels.com guest review
"Slept in a chair!"
Not very happy, when the operator made my reservation there were no double queen beds, so when I booked the room it was with one king and a roll a way bed. We arrived, check in, no roll a way bed, went to dinner, no roll a way bed, called to inquire as to when the roll a way bed would be deliver and was told they didn't have one. I slept in a chair […] with my feet propped on a rolling desk chair! The next morning when I checked out I told the front desk I slept in a chair because the roll a way bed which was on our reservation was never delivered, there response was a very disrespectful blame of the booking agent! No apology, nothing but rude! Read moreGenuine Hotels.com guest review
"Close to relatives"
Stay was great. Only complaint was that the toilet was extremely low and we are tall and elderly.Genuine Hotels.com guest review
After a horable stay the night before at a different hotel! We came to stay here! We paid and then was given our room cards so me my wife and 3 kids went up to our room what do you know the cards don't work so we go back down to the office he does something with the cards so we go back to the room open it up to find that we have been given a room that […] someone was already staying in!!! So we had to go back to the office and get a new room all the way on the other side of the hotel! I rate this hotel poor based on custermer service! Hotel was very clean however Read moreGenuine Hotels.com guest review
Our stay was good about what I expect from Hampton. Good choice of items at breakfastGenuine Hotels.com guest review
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