"a little overpriced for the room"
Noisy hotel needing updates to bring it up to par with other Hamptons.Genuine Hotels.com guest review
My daughter and I stayed here and everything was perfect from clean, comfortable beds to friendly service. Would definitely stay here again.Genuine Hotels.com guest review
"Wonderful stay. However..."
Our stay was wonderful. However, there was one problem that could have been avoided if the hotel's amenities were listed better. My wife and I wanted a room with the jacuzzi tub, which is shown on the hotel's website photo collage. The price on Hotel.com's website was the same for 2 queen size beds or a king size bed. We chose the room with 2 queen […] size beds. When we got to the hotel, there was no jacuzzi tub in the room. When I asked why, the receptionist told me that a jacuzzi tub only comes with the room with a king size bed. No where on the hotel's website, which I navigated via Hotel.com did it stipilate what the receptionist told me. So I had to upgrade, which canceled Hotel.com's lower rate, costing me $60.00 more dollars. The following statement should be written clearly on the website: Jacuzzi tub is only available with a king size bed. Read moreGenuine Hotels.com guest review
Overall I was happy there is some upkeep that needs to be tended to. And was unhappy that the small bottles of shampoo and conditioner that were in the room were half gone, and obliviously used.But otherwise everything was nice and pleasant. Would stay there again.Genuine Hotels.com guest review
Very clean and comfortable !Genuine Hotels.com guest review
"What we needed"
Everything was good. The breakfast was good, liked the waffles, wished there was meat other than in the gravy for biscuits. Our bed seem rather firm with definite feel and squeaks of springs, not quite what I am used to. The printer in the business center didn't work, needs replaced, but the desk clerk let us print what we needed on the office computer. […] Thanks, the stay was good overall. Read moreGenuine Hotels.com guest review
"Hampton was safe & friendly at a great price."
Everything was great except the elevator was out-of-order, otherwise I'd give them 5 stars. By the way, they had the elevator fixed first thing in the morning. Others stated that the beds weren't comfortable, but I disagree. The beds were soft and slightly firm, and the pillows were very cushy. I don't think you can beat this hotel for the price... […] Extremely friendly staff and a great breakfast (eggs, waffles, cereal, coffee and more) made this a great stay. Read moreGenuine Hotels.com guest review
Nice hotel, great beds, good breakfast. We stay here every year in January!Genuine Hotels.com guest review
Excellent front desk service. Exceptionally clean rooms. Quiet atmosphere.4.5 star rating, thanks staff, Doyle.Genuine Hotels.com guest review
Just what I was looking for. Very nice and cleanGenuine Hotels.com guest review
"Clean and comfy"
No problems.Genuine Expedia guest review
"Pool & Parking"
The pool is indoors but you have to go "outdoors" to get to it :) ... The parking is not appropiate at all!!!Genuine Hotels.com guest review
"Great service, hard bed"
Everything about this hotel was nice except the beds, very hard, which was particularly disappointing because the beds are usually our favorite part of the Hampton Inns.Genuine Hotels.com guest review
Good room with good staff responsiveness. Requested rollaway bed and it was delivered to our room between arrival and reaching our room upon check-in. Impressive service for any class of hotel! Good job.Genuine Hotels.com guest review
The room wasn't bad. The bed however felt like sleeping on a concrete slab. There were springs coming up in the mattress and my wife's side had a huge lump. It was to late in the night when we got in to change the room. I am waiting for management to contact us still. I want a refund. That was a miserable night trying to get sleep.Genuine Hotels.com guest review
"Hotel only outside entrance"
I was not happy that the entrance to the rooms were outside, I thought it was an inside hall, did not feel as safe.Genuine Expedia guest review
Thoroughly enjoyed the stay! From check in until check out, service was just great. Breakfast was delicious. My room was always well tended. Location very close to where I needed to be - right down the road from the hospital. This was my 'home away from home' for several days; couldn't have been happier.Genuine Hotels.com guest review
"Hampton Inn Tyler, Texas"
Conveniently located hotel with nice furnishings and comfortable beds.Genuine Hotels.com guest review
The rooms where very clean and the staff was helpful. I would definitely stay there again.Genuine Hotels.com guest review
My family and I had a great experience. The staff was friendly and helpful. Some of the guests were rude, but an overall good experience.Genuine Hotels.com guest review
helpful staff, clean and spacious rooms and a nice breakfast.. I would recommend..Genuine Expedia guest review
HOTEL AND POOL DOES NOT LOOK LIKE THE PICTURES ON LINEGenuine Hotels.com guest review
"nice hotel close to my kids"
This Hotel is very clean and convenient to all locations.Genuine Expedia guest review
It was our first time in Tyler, Texas. The hotel was off the beaten track, but it was still close to everything. We got a room with a spa tub and it was worth the extra cost. The pool could have been cleaner, but it was used so many times during the day that's it probably hard to keep it clean. The stay was pleasant, but the other hotel guests were […] annoying. Especially during the breakfast times when everybody acts like they haven't eaten in years. Hello, people, there's a reason why they leave tongs out to grab food. Don't use your hands! There were so yucky moments that we had to cut our breakfast short and head on back to our room. Overall, the hotel was good, just wished they catered to a higher level of clientale. Read moreGenuine Hotels.com guest review
"Slept in a chair!"
Not very happy, when the operator made my reservation there were no double queen beds, so when I booked the room it was with one king and a roll a way bed. We arrived, check in, no roll a way bed, went to dinner, no roll a way bed, called to inquire as to when the roll a way bed would be deliver and was told they didn't have one. I slept in a chair […] with my feet propped on a rolling desk chair! The next morning when I checked out I told the front desk I slept in a chair because the roll a way bed which was on our reservation was never delivered, there response was a very disrespectful blame of the booking agent! No apology, nothing but rude! Read moreGenuine Hotels.com guest review
"Close to relatives"
Stay was great. Only complaint was that the toilet was extremely low and we are tall and elderly.Genuine Hotels.com guest review
After a horable stay the night before at a different hotel! We came to stay here! We paid and then was given our room cards so me my wife and 3 kids went up to our room what do you know the cards don't work so we go back down to the office he does something with the cards so we go back to the room open it up to find that we have been given a room that […] someone was already staying in!!! So we had to go back to the office and get a new room all the way on the other side of the hotel! I rate this hotel poor based on custermer service! Hotel was very clean however Read moreGenuine Hotels.com guest review
Our stay was good about what I expect from Hampton. Good choice of items at breakfastGenuine Hotels.com guest review
The room was very nice and clean!! Couldn't ask for a more friendly helpful staff!! Great job guys!! Made my stay away from home very pleasant!Genuine Hotels.com guest review
"Its a motel and not a hotel. Very old motel."
This is a motel and not a hotel. No parking for the rooms on the back part of the hotel. Breakfast was very bad for a Hampton Inn. Only Hampton Inn I have ever been disappointed in.Genuine Hotels.com guest review
"close to college"
needs updating & soundproofing could hear our neighbors till 3am & then the other side woke up at 530amGenuine Hotels.com guest review
"Older Hampton needs some redo"
Maids never dump the ice bucket, toilet ran all the time, paper cups soaked through on one use & breakfast was not up to par with other Hampton Inn at which we have stayed.Genuine Hotels.com guest review
Cant go wrong with a Hampton. They are always the first choice of my wife and I.Genuine Hotels.com guest review
"The No Tell Motel"
This was obviously an older facility that had been rentivated. It was the old style with the outside entrances to the rooms. The walls were very thin and the mattress was unacceptable for what we paid. We stay at Hampton Inn quite often and are usually very happy.Genuine Expedia guest review
The check in was easy. You can park outside your room. Room was very clean and comfortable. I had a downstairs room so that was convenient. I had a handicap room and the only thing I would have added was a bar by the commode. Overall a very nice stay. I did not eat breakfast there but my grandson did and he said it was "all right".Genuine Hotels.com guest review
I was given this room. It is at the end beside the laundry room. If I had not been an early risen person, this room is to close to all of the cleaning people getting carts out and getting them stocked. Way to noisey.Genuine Hotels.com guest review
"Great experience for a guest."
The booking was for guest speaker invited to Tyler. He was very pleased with the hotel and the friendly staff. We appreciate that because it makes us look good to our guest. Thank you.Genuine Hotels.com guest review
"close to church"
Nothing special but comfortable, good breakfastGenuine Hotels.com guest review
"East Texas Spring Break"
There seems to be a disconnect between Hotels.com and this Hampton Inn concerning the definition of an early check in. The early check in appeared to be locked in until we called the hotel and they had no knowledge of said early check in. Other than than SNAFU, our stay was pleasant.Genuine Hotels.com guest review
"not what I expected"
Access to room inconvenient, hairs in the bathtub, beds not the most comfortable. Breakfast was good.Genuine Expedia guest review
"Traveling Catering Team"
Very comfortable, outstanding breakfast, and very very helpful and courteous staff!Genuine Hotels.com guest review
When we first attempted to enter our room we could not get the key card to work. Door handle was loose. We were moved to a different room where there was next to no water pressure from the faucet. The problem was fixed in a timely manor. The facility is an older structure so repairs like these are probably common. Over all I would say the hotel is adequate […] if not a bit over priced for the accommodations. Read moreGenuine Hotels.com guest review
"Our one day in tyler"
We stayed a night in Tyler after camping. We just wanted to take a shower and enjoy a soft bed. Our reservations were set up around 1pm. We walked in and I was told that we would have to wait until 3pm without even attempting to accommodate the 2 hours we had to wait. Why not call housekeeping and have them fix the room quickly since we were already […] there? The general manager needs to remember why she's in Customer service again...... Read moreGenuine Hotels.com guest review
"Great hotel for everyone"
Great hotel for everyone! Very clean rooms and didn't have the back smoke smell. The pool and hot tub were also very nice. I would tell everyone who needed to stay in Tyler to check this hotel out.Genuine Expedia guest review
Loved late check outGenuine Hotels.com guest review
"Great place to stay"
Great staff, good aera, verry well kept, would recomend staying here to every one.Genuine Expedia guest review
The room was nice and clean. The only thing that I did not like about the room. The sink was outside of the actual bathroom itself. So if you were at the sink brushing your teeth or washing your hands, you had to turn on the light and that light would bother the other guest in the room.Genuine Hotels.com guest review
Based on the photos on the web, was expecting a better breakfast. Was very disappointed.Genuine Hotels.com guest review
"Very Pleased With Stay"
Was very pleased with the room (TV, microwave, refrigerator). The lobby of the hotel and eating area was very well decorated in red. Managers were not that knowledgeable about the Rose Parade (where to park, where it began, etc, and he said he had been in Tyler for 20 years). No newspapers for guests.Genuine Hotels.com guest review
"Great hotel for the money."
This hotel was an older "motel" type business. However, the room was clean and the staff was warm, friendly and met my needs. This hotel was close to restuarants, shopping, and hospitals. Would stay there again.Genuine Expedia guest review
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