"Great location and beautiful property"
We only stayed one night for a visit to Universal Studios. Hotel is in very close proximity to the park, has a fast and reliable shuttle service, and room and view was fantastic. We would definitely return on our next visit. A portable crib was provided for our baby as well.Genuine Expedia guest review
We enjoyed staying. Even is fantastic. Even the staff are friendly. It was accessible to Universal Studio Hollywood plus they have a shuttle going around Universal City walk and Universal Studio theme Park.Genuine Expedia guest review
"Not treated the same"
We decided to use hotels.com for the series of nights on this vacation what we have noticed is that we're looked down on because we used a 3rd party site in a hotel that was not sold out this stay the room was right next to the elevator. Somewhat noisy this could have been avoided but I think the hotel looks at these bookings as less than whole so they […] don't treat you the same. Read moreGenuine Hotels.com guest review
Hotel was great food was excellent and service was good The only thing was at check out there is several hidden charges that are not disclosed at check in So if you think your rate is what they quoted add about 30%Genuine Expedia guest review
We stayed at this Hotel recently when we went to Univrsal Studios. The close proximity was nice, and it was also nice to be close to an area that had shopping and food places. When we checked in our room A/C was not working and it was muggy. They told us it was a new "economy" unit, however it would barely blow out. Our bathtub was plugged up, but was […] fixed while we were out. Overall nice place, and they did comp us 1 day of parking for our inconvenience. Read moreGenuine Expedia guest review
"Great place to stay"
Great place to stay. Walking distance to Universal City Walk and Universal Studios. Plan to stay here again if I'm in the area.Genuine Hotels.com guest review
"hotel is loosing its attrativeness and value,"
Hotel is loosing its value and the furniture was a bit dirty. I was disappointed with refrig, it froze my soft drinks and water and they burst. a chain lock on the door was sooooo old fashion. This hotel really needs to up date, especially for the prices. disappointed.Genuine Hotels.com guest review
"Very nice room, very short walk to universal studi"
Pool, location, room 5 stars. Breakfast buffet horrible! Spent $50 + tip and had to go eat somewhere else and hour later:( Also forgot my hair brush. Front desk said they would send up a comb 2x, never did! Left the room for dinner over an hour later than we wanted to.Genuine Expedia guest review
They offered free shuttle service to and from Universal Studios, which was great because the first night there we went to Samba to celebrate my wife birthday. With their valet parking we didn't have to worry about parkingGenuine Hotels.com guest review
This is a great place to stay. Near Universal Studios and City Walk. There is a shuttle from the hotel to City Walk. The staff at the hotel is friendly and very helpful. Enjoyed my stay.Genuine Hotels.com guest review
"Best Hotel in LA"
From the moment we stepped into the Hilton, we had nothing but an amazing experience. The view from our room was incredible and the staff were very professional and friendly. I felt like a celebrity!Genuine Expedia guest review
"Great hotel in the middle of everything"
The staff was great and very accommodating. The hotel is in a great location that is close to the Hollywood Walk of Fame, beaches, night life and so much more.Genuine Expedia guest review
Though I only stayed 1 night. I fell in love with this hotel. My kids and I want to go back. So clean, room was beautiful, location was great and lots of fun things to do nearby.Genuine Hotels.com guest review
"No hot water the first day.....unacceptable"
No hot water the first day....way too expensive to have this happen. No allowance made....just said they would look into itGenuine Expedia guest review
"Walking distance to universal studios"
I always stay here because its close to universal city and studios the location it's awesome we just walk there at whatever time we like. They have a good buffet before 11am at the cafe. Rooms are clean.Genuine Hotels.com guest review
Perfect Location, Great personal treatment, but the room smell bad bad bad, the fridge was full of ice, and smellGenuine Expedia guest review
The room was a little dusty. But the view we had was spectacular. It overlooked Universal Studios. However our room had issues connecting to the wifi.Genuine Hotels.com guest review
hotel is very accessible to the park plus they have their shuttle services. very convenient to stay especially when you have little kids.Genuine Expedia guest review
"Beautiful hotel walking distance to universal"
Great time quick check in and check out got extraordinary customer service from there staff will definitely return.Genuine Expedia guest review
"Hilton- Universal City"
Beautiful hotel...great location.Genuine Hotels.com guest review
Nice hotel in the heart of Universal Studio. My only problem was traveling with 3 teenagers with only 1 room. We could not get an extra room because an adult of 18yrs of age, need to be in each room. No additional roll-bed was allowed. My teenagers wanted to sleep by themselves...therefore, the sleeping arrangement was a NIGHTMARE!!!Genuine Expedia guest review
"Great location, great rooms"
The front desk staff and all other staff members we met were fantastic. The rooms were clean and provided great views. This hotel is a short walk to Universal Studios. They also provide a shuttle if you're not mobile. This was a great place to stay and the standard room was perfect for a family of 4. There is a nice coffee shop in the hotel and the […] room service is great. Read moreGenuine Expedia guest review
the pool service was worst i ever seen in my life it was slow to get drink or foodGenuine Expedia guest review
"3 MIN WALK TO UNIVERSAL STUDIOS"
MI CAR WAS TO TALL FOR THE SELF PARKING THEY GAVE ME SAME PRICE FOR THAT AND VALET TOOK CAR OF IT.Genuine Expedia guest review
"Great situation and good hotel in L.A."
We stayed 2 nights, very convenient for visiting Hollywood Studios and walk around. The buffet is great at restaurant, seafood, meat, sides etc... For 49$ each tough. I recommend, reallyGenuine Expedia guest review
Broken doornob in room 1170. 4.00 dollars for arrowhead bottle water.Genuine Expedia guest review
The hotel was perfect distance to everything. Free shuttle to and from Universal Studios and City Walk. Two complaints..... the buffet was very overpriced. Perhaps offer a less expensive dinner option for the buffet. Feeding a family of four for $200 at the hotel is a bit too much for one meal. Fortunately City Walk was a quick walk or shuttle ride […] for less expensive options. Secondly, the elevators are SLOW and one of them wasn't working. Need more than 5 elevators for a hotel with 24 floors. Other than that... our stay was great. Thanks!! Read moreGenuine Hotels.com guest review
"Great location to Universal Studios"
Great location, next to Universal Studios! 8 minute walk to Universal Studios and City Walk. We didn't drive anywhere, everything was within walking distance. The staff were super friendly and very courteous. We will definately stay there again.Genuine Expedia guest review
Our family booked three room at the Hilton Universal. We left some packaged items in one room that were brought from Norway for an elderly Norwegian man in our home town. We checked out on Saturday morning. When we discovered that we had left the items we were in Nevada, so I called immediately and was told that the room had not be cleaned yet and they […] would contact the cleaning staff and have them gather the items and hold them for us. I told them that we would be through Los Angeles on MOnday and we could stop by and pick the items up. The gentleman told me that that would be fine, he would notify the cleaning staff to look for the items and that they would keep the items refrigerated as soon as the cleaning staff cleaned the room. He would call as soon as the items were located. NO return call on Saturday, called Sunday and asked the same and a different person said he knew nothing of the previous call but would look into it and return the call. NO call, called twice on Monday with same results, except the person said the items were probably thrown away. Very poor customer relations, if they would have told me that they could or would not hold items that would be different, but the right hand did not know what the left was doing, no communication between staff. Very poor, would not stay in a Hilton again Read moreGenuine Hotels.com guest review
I love this hotel and I always stay here as a getaway.Genuine Hotels.com guest review
Service was excellent such a friendly and helpful staff. My only complaint was that housekeeping knocked and opened my door for cleaning at 730 am a bit early for entry.Genuine Hotels.com guest review
Our family enjoyed every moment we spend in hotel.Genuine Expedia guest review
"Nice hotel, very close to Universal Studios"
Our experience was very nice, clean room and the hotel staff was very attentive. The only problem was that the AC didn't work very we'll and we became hot in our room at night. Overall, a good experience.Genuine Expedia guest review
Wonderful hotel. Only complaint broken elevators to parking garage.Genuine Expedia guest review
"Close to universal studios"
This was a great hotel. It has a shuttle service to and from universal studios. Our view of the city was beautiful at night! The room was very clean and the bed was comfy! I would stay here again. The only thing I would have done different was to pay for the vallet parking. It was only a few dollars more.Genuine Expedia guest review
The location is just perfect. Shuttle service is great, wonderful staff, clean hotel, food is great. A must stay for the family. We'll definitely stay here again next time we go to LA.Genuine Hotels.com guest review
"Ok hotel, convenient stay while enjoying Universal"
Pros: free shuttle rides to and from City Walk. Self parking available for $24 saved us from parking at the park. Free Wi-Fi. Pool opened until 12midnight. Comfy bed and linens. Cons: stain in room carpet. Both parking and main elevators run very slow. We had to wait at least 10 min to bring our luggage down on check out day. No complimentary water […] in rooms. Hotel wants $3.95 for a bottle of Arrowhead. Checked in at 5 pm and found trash in front of our door. A/C system not reliable. We set it at 68 but felt like 80 degrees. Read moreGenuine Expedia guest review
"Best hotel near Universal"
If you are going to Universal studios, this is ideal. Also a short drive to Hollywood attractions. Liked the self park option, but still charged hefty fee daily. Would have liked additional casual restuarant options. Pool area was nice for the city.Genuine Hotels.com guest review
"Close to Universal was shuttles throughout the who"
They provided shuttles back-and-forth from Universal Studios throughout the day which was very convenient. The room was very clean and we needed an extra bed which they provided I thought everyone was very nice and classy.Genuine Expedia guest review
"Best buffet ever"
If it weren't for the broken hot tub (74 F) I'd have given 5 stars. Excellent, friendly service; clean facilities; pool and hot tub open til midnight; a restaurant that can compete with the best; and of course, it's across the street from Universal Studios. The most amazing part was their Friday and Saturday night prime rib and seafood buffet. Better […] than the best in Las Vegas. Most restaurants overcook their seafood, making it rubbery. The chefs at the Hilton served fresh oysters, mussels, prawns, and crab; and prepared lobster, shellfish pasta, fresh sushi and sashimi -- all to perfection. I'll be back. This was really excellent. Read moreGenuine Hotels.com guest review
"Hilton made it better"
If you are going to Universal Studios, this is the Hotel to stay at. It is within walking distance and perfect for those doing that. I was there on Business and the walls were very thin. I had a Noise Machine with me and could still hear doors slamming during the night from down the hall and the people in the room next to me. Maybe I had a bad room? In […] any case, Hilton took care of me. And for that, I will be giving this hotel another shot. Read moreGenuine Expedia guest review
Everything was great, we had no issues. The food looked amazing in the restaurant even though we didn't eat there. Room service was nice and the food portions were large.Genuine Expedia guest review
"great place to stay"
everything was better than expected and staff was really helpfulGenuine Hotels.com guest review
"Rooms were amazing!!!"
Service was okay, but the person at the check in counter didn't seem too happy to be there but other than that he did help us out with all of our questions which was nice. The room itself was really nice, comfy beds, lots of big pillows, great view of universal, other than that the only wrong thing I found with this picture was that we found hair on […] the shower curtains which was a little nasty. For the price we paid I felt everything should've been perfect but then again it's all about location. Other than those very minor problems this hotel was an awesome stay. It has everything you need. Read moreGenuine Hotels.com guest review
"Best In Hollywood"
We had a wonderful time. The Bar was beautiful. There was an excellent buffet set up. We spent most of our time at UNIVERSAL STUDIOS on the VIP tour. Room Service at the Hilton is perfect. We will come BACK to the Hilton Universal Studios everytime we stay in Hollywood.Genuine Expedia guest review
"Great Hotel for Universal Studios Visits"
The staff at the hotel was exceptionally friendly. The rooms were nice and spacious with wonderfully appointed bathrooms (large fluffy towels were awesome). My only criticisms were that the room did not have a microwave oven and the flat panel tv was too small for its location across the room from the bed. Overall, though, the stay was wonderful and […] we will stay here again. Read moreGenuine Expedia guest review
the hotel needed some updating, the food prices were very expensive, not enough variety and every time you walked into hotel the smell of fish was overwhelming. We did not know to have our ticket validated for parking while eating so 197.00 later we had to pay for parking. was not happy with that. 2 days into our stay our key did not work to get into […] room had to wait 20 minutes for someone to come up and me in. so a few things we not right. do not think i would stay there again. Read moreGenuine Hotels.com guest review
"Right across the street from Universal Studios and"
We had a great stay, the food at the Hilton is very good. Convinent shuttles to universal studios & city walk if you don't feel like walking.Genuine Expedia guest review
"Love this place"
Always a great time. The parking attendant is a bit mean thoughGenuine Expedia guest review
For a Hilton hotel and the price they charge I expected a little more quality. Yes the rooms were clean but the whole Hotel is dated. Rusted metal, chipped paint all through the hotel.....overall it's the best in the location and a skip to Universal StudiosGenuine Hotels.com guest review
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