Our family enjoyed every moment we spend in hotel.Genuine Expedia guest review
"Nice hotel, very close to Universal Studios"
Our experience was very nice, clean room and the hotel staff was very attentive. The only problem was that the AC didn't work very we'll and we became hot in our room at night. Overall, a good experience.Genuine Expedia guest review
Wonderful hotel. Only complaint broken elevators to parking garage.Genuine Expedia guest review
"Close to universal studios"
This was a great hotel. It has a shuttle service to and from universal studios. Our view of the city was beautiful at night! The room was very clean and the bed was comfy! I would stay here again. The only thing I would have done different was to pay for the vallet parking. It was only a few dollars more.Genuine Expedia guest review
The location is just perfect. Shuttle service is great, wonderful staff, clean hotel, food is great. A must stay for the family. We'll definitely stay here again next time we go to LA.Genuine Hotels.com guest review
"Ok hotel, convenient stay while enjoying Universal"
Pros: free shuttle rides to and from City Walk. Self parking available for $24 saved us from parking at the park. Free Wi-Fi. Pool opened until 12midnight. Comfy bed and linens. Cons: stain in room carpet. Both parking and main elevators run very slow. We had to wait at least 10 min to bring our luggage down on check out day. No complimentary water […] in rooms. Hotel wants $3.95 for a bottle of Arrowhead. Checked in at 5 pm and found trash in front of our door. A/C system not reliable. We set it at 68 but felt like 80 degrees. Read moreGenuine Expedia guest review
"Best hotel near Universal"
If you are going to Universal studios, this is ideal. Also a short drive to Hollywood attractions. Liked the self park option, but still charged hefty fee daily. Would have liked additional casual restuarant options. Pool area was nice for the city.Genuine Hotels.com guest review
"Close to Universal was shuttles throughout the who"
They provided shuttles back-and-forth from Universal Studios throughout the day which was very convenient. The room was very clean and we needed an extra bed which they provided I thought everyone was very nice and classy.Genuine Expedia guest review
"Best buffet ever"
If it weren't for the broken hot tub (74 F) I'd have given 5 stars. Excellent, friendly service; clean facilities; pool and hot tub open til midnight; a restaurant that can compete with the best; and of course, it's across the street from Universal Studios. The most amazing part was their Friday and Saturday night prime rib and seafood buffet. Better […] than the best in Las Vegas. Most restaurants overcook their seafood, making it rubbery. The chefs at the Hilton served fresh oysters, mussels, prawns, and crab; and prepared lobster, shellfish pasta, fresh sushi and sashimi -- all to perfection. I'll be back. This was really excellent. Read moreGenuine Hotels.com guest review
"Hilton made it better"
If you are going to Universal Studios, this is the Hotel to stay at. It is within walking distance and perfect for those doing that. I was there on Business and the walls were very thin. I had a Noise Machine with me and could still hear doors slamming during the night from down the hall and the people in the room next to me. Maybe I had a bad room? In […] any case, Hilton took care of me. And for that, I will be giving this hotel another shot. Read moreGenuine Expedia guest review
Everything was great, we had no issues. The food looked amazing in the restaurant even though we didn't eat there. Room service was nice and the food portions were large.Genuine Expedia guest review
"great place to stay"
everything was better than expected and staff was really helpfulGenuine Hotels.com guest review
"Rooms were amazing!!!"
Service was okay, but the person at the check in counter didn't seem too happy to be there but other than that he did help us out with all of our questions which was nice. The room itself was really nice, comfy beds, lots of big pillows, great view of universal, other than that the only wrong thing I found with this picture was that we found hair on […] the shower curtains which was a little nasty. For the price we paid I felt everything should've been perfect but then again it's all about location. Other than those very minor problems this hotel was an awesome stay. It has everything you need. Read moreGenuine Hotels.com guest review
"Best In Hollywood"
We had a wonderful time. The Bar was beautiful. There was an excellent buffet set up. We spent most of our time at UNIVERSAL STUDIOS on the VIP tour. Room Service at the Hilton is perfect. We will come BACK to the Hilton Universal Studios everytime we stay in Hollywood.Genuine Expedia guest review
"Great Hotel for Universal Studios Visits"
The staff at the hotel was exceptionally friendly. The rooms were nice and spacious with wonderfully appointed bathrooms (large fluffy towels were awesome). My only criticisms were that the room did not have a microwave oven and the flat panel tv was too small for its location across the room from the bed. Overall, though, the stay was wonderful and […] we will stay here again. Read moreGenuine Expedia guest review
the hotel needed some updating, the food prices were very expensive, not enough variety and every time you walked into hotel the smell of fish was overwhelming. We did not know to have our ticket validated for parking while eating so 197.00 later we had to pay for parking. was not happy with that. 2 days into our stay our key did not work to get into […] room had to wait 20 minutes for someone to come up and me in. so a few things we not right. do not think i would stay there again. Read moreGenuine Hotels.com guest review
"Right across the street from Universal Studios and"
We had a great stay, the food at the Hilton is very good. Convinent shuttles to universal studios & city walk if you don't feel like walking.Genuine Expedia guest review
"Love this place"
Always a great time. The parking attendant is a bit mean thoughGenuine Expedia guest review
For a Hilton hotel and the price they charge I expected a little more quality. Yes the rooms were clean but the whole Hotel is dated. Rusted metal, chipped paint all through the hotel.....overall it's the best in the location and a skip to Universal StudiosGenuine Hotels.com guest review
Our stay was great. The staff was friendly and very helpful. Tim the doorman was always there greeting us with a smile and he even went out of his way to talk to my granddaughter. Would stay there again and again.Genuine Hotels.com guest review
"Great Hotel/Great Staff"
The hotel was close to where we wanted to be. The Staff especially Tim(the doorman) and the bellhop were so nice. They always had a smile and warm hello even for my 2 year granddaugher. The only bad thing was when the toilet flushed it was very loud. My grandson got sick the last night and I called guest services to come help and they were right there. […] It was a great experience. Read moreGenuine Hotels.com guest review
I normally never write reviews but this hotel deserves it! The front desk was very helpful and concierge was really resourceful! Great location for Universal studios and known malls. Food at the restaurant was great however a waiter I had did not treat me and my boyfriend with respect due to the fact that we look young and he did not take us seriously. […] Other than that a great place to stay the best hotel in L.A in my opinion Read moreGenuine Expedia guest review
All that I wanted in a hotel for our Universal Studios experience.Genuine Hotels.com guest review
"great rooms and location"
was visiting universal studios with my son this was my first stay at this hotel, will surely be back again, I had reserved a higher floor room anyways but got upgraded to larger mini suite. staff was very attentiveGenuine Hotels.com guest review
The room's carpets were extremely dirty.Genuine Hotels.com guest review
Was very nice to be so close to universal. Shuttle service was great. Parking fee excessive.Genuine Hotels.com guest review
"Right at the door of universal studios"
Overnight self parking is $24. The bell service mentioned that you could take a shuttle to go to the Studios. Really not needed, if you can walk during a full day at Universal, you can easily do the 5 min walk.Genuine Hotels.com guest review
We had an amazing time and the hotel made it all the better. The only complaint I had was the Luke warm showers. It seemed like it took forever to get a warm shower. The view was great. The bed was nice and comfy. We did go I out for every meal because the buffet was a ridiculous amount to pay for an adult but again the hotel was great and loved the […] fact it was walking distance to Citywalk and Universal Studios. Read moreGenuine Hotels.com guest review
"Excellent lock trade show."
We were always greeted by staff. The grounds and hotel were super clean. And they have an outstanding buffet. Tram close to Universal City Walk & Studios.Genuine Hotels.com guest review
Gave us handicap room room transferred us gave us room with dirty carpet very disappointedGenuine Expedia guest review
Stood in line for 30min waiting to check in. Lipstick on sheetsGenuine Hotels.com guest review
"Watch Out for Unforseen Fees"
My overall stay at the hotel was great. The room was clean and comfortable, the staff were friendly, and the hotel had tons of extras tht came in handy (free wi-fi, Starbucks coffee, dinner buffet.) The only reason I am giving this hotel three stars is because of 1. the outrageous price for parking and 2. the extra fees I did not expect (taxes upon […] taxes I have not paid at any other hotel.) It is a beautiful hotel in a convenient location, however I would have chosen differently if I had known about the fees I would have to pay on top of the already high price of the hotel. Read moreGenuine Hotels.com guest review
"Fabulous Food - Good Stay"
We stayed at the hotel for a night as we were driving our motor home through California. The service is outstanding and they had an amazing buffet at one of the hotel restaurants. There is a bridge right next to the hotel that takes you to Universal Studios, it is a 5 min walk, but they also have a shuttle that runs every 15 min. The rooms need a little […] updating but the linens and beds are dreamy. Very clean and would definitely stay there again. Read moreGenuine Hotels.com guest review
"Nice location for Universal Studio tours."
Week-end getaway to Los Angeles area. Easy access to freeways and other nearby communities.Genuine Expedia guest review
"best customer service ever!!"
The employees at this hotel should be commended for providing the best customer service ever!! Everyone went above and beyond to make our stay the best it could be.Genuine Hotels.com guest review
"nice stay as always"
wasn't able to check in early but other than that our stay was very goodGenuine Expedia guest review
Beautiful room and wonderful staff!!!...walking distance to Universal or you can take the 3 min shuttle....Genuine Expedia guest review
"Curious room security"
Received two key cards at check-in. Went to room 1656 as written on the key card packet. Tried the first card with no success. Second card opened the door. Later stopped at the front desk to get the first card "fixed". Once passing the identity check, told that we were in the wrong room and were registered ("in the computer") in room 1586. Staff initially […] said we would have to move to the "correct" room. Having already unpacked, resisted that demand and stated that the guest originally scheduled for 1656 should be sent to 1586. After some hesitation, staff adopted that plan. Never received an explanation as to how the second card opened the door to which we were not registered!!! No proof, but suspect that there are a finite number of security codes for the doors and, at a large hotel, a card is able to open rooms which share the same security code. It may be wise to always use the in-room safe or carry valuables. Read moreGenuine Expedia guest review
"Not a nice place to stay"
Was not a pleasant stay at the Hilton Universal City L.A. way over rated, not what we were told we would get when reserving the room. Front desk staff were not at all accommodating and not at all pleasant to talk to. The view from the room (basement) was a disorganized staging area of junk and the RV parking lot. Save your moneyGenuine Hotels.com guest review
"Convenient for Universal Studios"
Convenient hotel for a visit at Universal Studios. Staff was very welcoming and pleasant. Hotel was nice, rooms smelled a bit musty and beds were a little soft for me. The shuttle to Universal Citywalk/studios came promptly with friendly drivers in a nice bus. Hotel parking is a bit pricey whether you choose self park or valet, but the free shuttle […] offsets the parking charge you would have to pay to drive and park at Universal Studios. Read moreGenuine Expedia guest review
"close to universal studios"
. The hotel is good but the customer service st the front desk was bad. I checked in really late that night bec we came from Universal studios. The front desk clerk name Sarah was very rude. I wasnt feel good on that night to be treated that way.Genuine Expedia guest review
Hotel & service was great. Definitely can't wait to getaway again!Genuine Hotels.com guest review
"Hilton University City, Hollywood"
Terrible. The sink clogged after each use. The rooom's refrigerator was not plugged in when we arrived and after plugging it in, it still didn't work. One of the bath towels was stained. We usually have. A good experience at any Hilton hotel, but this was a bad experience.Genuine Expedia guest review
Great service, nice room.Genuine Hotels.com guest review
Very friendly, clean and quite. I would recommend this hotel to my friends.Genuine Expedia guest review
I has The worse experienced here in this hotel.. I arrived on 2/08 to check in to the hotel. When I walked into the room there was this intense cigarette smell.. I called the lobby right away to inform them and to have them move me to another room and they did not.. It was a non-smoking room they said we will send some one to spray the room and you […] will be fine.. We'll I left the hotel to grab a bite to eat and when I returned the smell was still there.. I was traveling with my 6 year old for leisure. And the hotel staff did not change my room all night I could not sleep from the disgusting cigarette smell I'm Californian I just wanted to be closer to my destination but with this experience I will not be returning to that nasty hotel.. Next morning I got up early and could not wait to get out of that room.. At check out time I let the front desk know how upset I was and how I did not have a good night sleep I asked them to send someone right away do they can smell that nasty room.. And all they said was I' m sorry will see you soon.. The person just acted as a dismiss and didn't seem liked they cared much.. I should of got my refund for 250. In the executive tower I might as well stayed home in Santa Barbara and driven early morning to universal.. My stomach was so upset and all I kept worrying about my son smelling that all night long.. Read moreGenuine Hotels.com guest review
"I want to go back!!"
Awesome service at check-in, beautiful view, less than 5 min. walk to city walk , friendly staff. Went for me and my boyfriends 7yr anniversary. Definitely recommend it!Genuine Expedia guest review
"Universal studios day trip"
Staff was nice and helpful. Parking cost and so did early check in but wouldn't expect less from la. Buffet was good. Real close to theme park. Overall great time. Would do againGenuine Expedia guest review
I am very happy to stay in the hotel. The staff, Linda, is very friendly and professional. I came to the hotel very early and tired, so she helped me find the room so I could check in early to rest. I will come back next time I come Universal City. Thank you for your service.Genuine Expedia guest review
"The Front Desk customer service as excellent."
My experience was good. The staff was accommodating.Genuine Expedia guest review
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