All hotels in Universal City, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here555 Universal Hollywood Dr, Universal City, CA, 91608, United States of America, ‏‎855-239-9397
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4.3 / 5Excellent

Score breakdown (from 1,613 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.5
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
good hotel for visiting universal, probably the closest hotel from there. can walk to it. though they also have a shuttle. nice ambience, views of the valley. only issue was no complimentary brkfst. other than that friendly staff. good stay.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Hilton Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Walked to Universal Studios. Good freeway access. clean. Alittle pricey...
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
Paul
US
4.0 / 5Excellent
"Very conveniently located and great value-"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Considering where it is located, it's a great value. We've stayed twice to avoid day traffic when we want to get to the park and they have not disappointed.
Genuine Expedia guest review
Other trip Jan 4, 2015
Lolo
US
5.0 / 5Outstanding
"Nice hotel - great location for universal studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location and a nice view of the park. Very comfortable and clean
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Relaxing hotel close to Universial Studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel has a friendly staff always willing to help you with whatever you need. The hotel has a shuttle to take you to Universial Studios and is very conveninent, clean, and comfortable. During check in, they put your bags on a rolling cart and have a bell hop ready for you. The jacuzzi was awesome after walking all day, and Ezra at the bar was a friendly bartender and made the trip more relaxing. Only issue was with our heater making a noise, but it was fixed and the elevators take a while.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
"Family visit to LA"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Couldn't be a better location if u plan to go to universal studios. No breakfast included buffets were very expensive.
Genuine Hotels.com guest review
4 night family trip Dec 25, 2014
Tom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was very convenient because the hotel has their own shuttle going to and from the univesal studios! Our stay was excellent! We will definitely come back!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Friendly staff,good service and comfortable environment!But its hard to find something fun without a car……
Genuine Hotels.com guest review
4 night trip with friends Dec 20, 2014
A Traveler
US
3.0 / 5Good
"7 minute walk to universal studios"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Great location but felt beds too small and pillows too soft. No free early check in ($25) Check in at 4:00 pm.
Genuine Expedia guest review
Other trip Dec 24, 2014
universal
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
staffs are nice and friendly and room was clean and well prepared as I requested. Elevator was under construction, but staffs are working all the time to support guests.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"bad bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
there was 2 beds in our room the 1 closest to the door made so much noise that we got up in the middle of the night and changed beds
Genuine Hotels.com guest review
2 night romance trip Dec 18, 2014
tom
US
5.0 / 5Outstanding
"expedia falls short"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
On arrival at hotel,no reservation. Luckily I had a printed confirmation and with the help of the excellent front desk person he contacted expedia and had them fax over a confirmation. This process took the best part of 45 minutes and I am hesitant to book on expedia again.Las Vega
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel very friendly staff and always helpful polite Even though it was posted about slow elevators in numerouse places we never had an issue with elevators
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic Hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent all around!! Great location for Universal Studio's, fantastic price, huge rooms!!
Genuine Hotels.com guest review
2 night family trip Dec 17, 2014
Eli
US
5.0 / 5Outstanding
"Expensive, but worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Expensive, but worth it. The buffet was incredible. Expensive, but amazing. The elevators were slow, but they are working on that with brand new elevators. The staff was great. This is the perfect place for a getaway with a good friend.
Genuine Hotels.com guest review
2 night trip with friends Dec 12, 2014
Gary
US
5.0 / 5Outstanding
"Three day weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very busy hotel but that is expected in such a tourist location, the staff was great and made the difference between pushing you though like cattle and making you feel welcome. Convenience is great, it is located close to everything. You can walk or take the shuttle to Universal Studios/City Walk.
Genuine Hotels.com guest review
2 night family trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was beautiful, room was spacious and staff could not have been friendlier or more helpful. Very relaxing stay :)
Genuine Expedia guest review
Other trip Dec 13, 2014
charlotte
US
5.0 / 5Outstanding
"Best hotel I've stayed in!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was the best hotel I have ever stayed in! The employees were courteous and friendly! Hotel was very clean and the beds were incredibly comfortable! They have a car service hotel guests can use. Yes, they are probably a little higher in price than a cab but it was well worth it. We would walk in hotel and they would greet us by our first names! Concierge employees were fantastic! They booked us for a couple tours..one a studio tour and the other an all day LA tour that were both fantastic! I felt like home in this hotel and would definitely stay there again!
Genuine Hotels.com guest review
3 night trip with friends Dec 8, 2014
Christine
US
5.0 / 5Outstanding
"Great room and a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great central location and value. Next time I come back to LA I will be looking to stay here again. It had a nice central location in the city (would be perfect for somebody that plans to get out to explore the entire).
Genuine Hotels.com guest review
1 night trip Dec 5, 2014
Casey
US
5.0 / 5Outstanding
"definitely would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff and a beautiful hotel minutes walk from universal studios.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
AimeeL
US
5.0 / 5Outstanding
"Had a greas stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a wonderful stay. Was impressed with location and the confort the hotel provided. Outside hot jacuZZi and swimming pool were great.
Genuine Hotels.com guest review
5 night romance trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to Universal Studios-Hollywood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful room, friendly and welcoming staff. Will stay there again!
Genuine Expedia guest review
Other trip Dec 6, 2014
Trudy
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very impressed with the hotel. The staff was extremely friendly and helpful. The rooms were very spatious and larger then the average. The location was also very good.
Genuine Hotels.com guest review
3 night family trip Nov 30, 2014
Valerie
US
4.0 / 5Excellent
"Great hotel stay for trip to Universal Studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location...super close to the entrance to Universal Studios. Fast and delicious room service. Vibrant hotel scene but room was quiet and comfortable. Great in-room movie selections for kids and families.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
Anne
US
5.0 / 5Outstanding
"Do It Again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I need to check in early and most hotels would not allow this. The lady behind the desk, could tell, I was exhausted and had arrived on Thanksgiving Day. She got me a room early, I had an Amazing room. The Bell person, the maids, the valet, etc. where so overly nice and kind. The hotel itself was super clean, beautiful, the food was great. I don't even have one complaint. I will stay there again for each visit to Los Angeles. The price is great for what you get in return :)
Genuine Expedia guest review
Other trip Dec 3, 2014
sharon
US
5.0 / 5Outstanding
"THANKSGIVING SECOND TIME AROUND"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Once again we visited our daughter in Hollywood and chose the Hilton. We have stayed on numerous occasions, including many rooms for a large family reunion. This trip was just as pleasing save one thing. The elevator problems from last Thanksgiving are still happening. Don't understand the delay in getting them repaired but at least you had elevator monitors on hand who were quite good in helping guests with service. We look forward to our next stay.
Genuine Expedia guest review
Other trip Dec 3, 2014
Diana
US
4.0 / 5Excellent
"Thanksgiving break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed a nice Thanksgiving away from home.
Genuine Hotels.com guest review
3 night romance trip Nov 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Creat hotel
Genuine Hotels.com guest review
1 night trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Under repair"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only down side some of the elevators not working due to updates being done
Genuine Hotels.com guest review
2 night romance trip Nov 25, 2014
Mindy
US
4.0 / 5Excellent
"Overnight stay for visit to Universal Studios"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overnight stay after black Friday shopping. From check in to check hotel service was great...very cordial shuttle drivers as well. All food and beverages @ hotel very pricey i.e. $7.00 for 2 bottled waters ...would have given higher rating for overall stay but felt the food expenses were excessive. Would most likely stay again for short trip.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Natasha
US
4.0 / 5Excellent
"Good for Universal Studio trip"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Great location. Free shuttle runs every 15 minutes between 9am and 9pm. If for any reason you prefer to walk, it's a few minutes walk to Universal Studio main entrance. Hotel room is a bit old. The bed is double bed which is a little small if you plan to sleep together with your kid. There is a $24 per day parking fee if you drive. Overall it's a great experience for us.
Genuine Expedia guest review
Other trip Nov 30, 2014
Nelson
US
3.0 / 5Good
"Charge me more than what I should pay for the car"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel call a car for me and told me it's $78, but they charged my credit card for $178.
Genuine Expedia guest review
Other trip Nov 30, 2014
yun
US
5.0 / 5Outstanding
"Near Universal Studios"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was near Universal Studios, which offered a convenient excursion. There was also shopping available there, although not standard convenience stores. The hotel service was fine, although a bit over-the-top, possibly because people were being trained. There was a high-quality 24/7 fitness center, which is important to me. No fridge or microwave in the room, but that was OK with me.
Genuine Hotels.com guest review
4 night business trip Nov 18, 2014
Benjamin
US
5.0 / 5Outstanding
"Almost Perfect"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time at the Universal City Hilton. Everyone except for one staff person went beyond the call of duty to please us. However, one employee was rude, and she yelled at me. I went to order to go at the restaurant, and I the stroller was next to me. One lady came and yelled at me, and she stated to move the stroller because someone may trip over the stroller. She could have asked nicely but she didn't. I really believed I was discriminated by this one person. Please note that this was an isolated incident with this one associate because everyone else was courteous, helpful and great.
Genuine Expedia guest review
Other trip Nov 29, 2014
K
US
5.0 / 5Outstanding
"Universal trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
With in walking distance of universal studios, the best hotel around.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy walk to Universal Studios"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was very friendly and helpful. Felt quite welcomed.
Genuine Expedia guest review
Other trip Nov 29, 2014
Fred W.
US
4.0 / 5Excellent
"Nice hotel close to Universal Studios Hollywood."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at Hilton during Thanksgiving season. Overall impression was very good. Our son enjoyed room service :).
Genuine Expedia guest review
Other trip Nov 28, 2014
Nata
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice! Beautiful! Spacious! Will try it again, recommend to all.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Ver nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very comfortable hotel. Clean. Great sheets and bedding.
Genuine Hotels.com guest review
3 night family trip Nov 23, 2014
kristi
US
4.0 / 5Excellent
"Universal Studios trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed here while visiting Universal Studios. There was free shuttle service to and from Universal from the hotel which was nice! For the price, it would've been nice if breakfast were included. The only thing I disliked about the hotel was the $24 fee they charge for parking! I thought that was ridiculous! Other than that, our stay was pleasant.
Genuine Hotels.com guest review
1 night family trip Nov 23, 2014
Krystal
US
4.0 / 5Excellent
"Great location to Universal."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Convenient to Universal. Shuttle service very prompt. Staff friendly and nice. Transportation desk which is a concession is not good. You are better off having outside staff get u a cab.
Genuine Hotels.com guest review
3 night trip with friends Nov 19, 2014
Wendy
US
5.0 / 5Outstanding
"Family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Took the grandkids on our trip it was great. They were welcomed and loved the hotel and food.
Genuine Hotels.com guest review
2 night family trip Nov 23, 2014
Debbie
US
4.0 / 5Excellent
"Universal Hilton"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Staff were okay- almost too stuffy to the point of being condescending. The rooms are really outdated but the beds are comfortable and you cant beat the location.
Genuine Hotels.com guest review
2 night family trip Nov 22, 2014
Angela
US
4.0 / 5Excellent
"Good Hotel with direct access to Universal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a pleasant stay at the Hilton. Kids did NOT like to food. But they are picky eaters. Everyone was very helpful and nice.
Genuine Expedia guest review
Other trip Nov 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Universal trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding.
Genuine Hotels.com guest review
4 night family trip Nov 12, 2014
denise
US
4.0 / 5Excellent
"good"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
billing issue but overall great stay. somehow a hotel for universal studio guests. not really for business people. stictly personal opinion
Genuine Hotels.com guest review
3 night business trip Nov 16, 2014
Dong Hyun
US
4.0 / 5Excellent
"Gotta love it"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service was helpful and swift when my key stopped working. Overall it was a good experience and stay. Will stay there again
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
Larry
US
3.0 / 5Good
"nice enough...but not again."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Check in was a breeze. although when we got to the room it had this musty cologne smell to it (that I notice in a lot of old hotel rooms) We noticed something was missing in our room because we found our coffee pot on the floor, it was a missing fridge but that was remedied within the hour. The water in the room for a small bottle of arrowhead water was 4.00 and that's ridiculous. we ordered room service because we checked in so late and we enjoyed that.We did have the lunch buffet while at the hotel and it was not good and overpriced for the selection. I booked this hotel on a deal but with that and parking being what it was, it just wasn't the best. I wasn't over the moon for this place. I wanted to like it because the staff was great but I wouldn't stay a second time
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Customer service here is great! We did order room service, and the food itself isn't very good especially for the price. But it was an overall good experience
Genuine Hotels.com guest review
1 night trip with friends Nov 15, 2014
Alexandra
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a really great experience, very good customer service nice and clean rooms, very convenient if you going to Universal Studios or City Walk,we stayed for 3 nights, definitely a good place to stay.
Genuine Expedia guest review
Other trip Nov 21, 2014
ooh yeah
US
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