"birthday in Reno"
The room rate was exceptional. Received 2 for 1 buffet AND $15.00 towards food and beverage. The staff was extremely attentive. The casino drink servers exceeded my expectations. I thought I would have to find one to snag a morning cup of coffee. ..the staff spoke to each patron asking if they needed anything. We stayed in the east wing. In reality […] the room is just for sleeping and frills aren't a consideration at a room rate of $46.00 including tax. The only reason I didn't rate this hotel a 5 is they charge for in room coffee. Buffet had great variety. Read moreGenuine Hotels.com guest review
"Coffee hard to find; not provided free in room"
Convenience near Amtrack was our only reason for staying here. The room was clean, bed was comfortable. But I certainly do enjoy drinking a cup of coffee in the morning when getting ready. Harrahs has a Keurig machine in bathroom; cost of single "cup" was $1.50 added to room fee. I finally gave in, tried the machine, but was broken. So be prepared to […] get dressed, walk from east wing, meander through stale smoke of casino machines, up escalator to bar, and pay $2.99 for a cup of coffee. There is also a Starbucks near the bar; I'm not a Starbucks fan. Maybe be this sounds petty to a non- coffee drinker, but it was very irritating to us. Read moreGenuine Hotels.com guest review
"I LOVE Hotels.com!!! They even bought me breakfast"
YOU ROCK!!!!Genuine Hotels.com guest review
"Beautiful room and great service."
We loved the room and the service. The food was not great, though. It wasn't the buffet or the high-end steak house. It was the little place next to Starbucks, but I forgot the name. Next time we would eat somewhere else. We came in on the train. The hotel was right across the street from the station! We were all winners, playing tables and slots. Now […] that's a great vacation! Read moreGenuine Hotels.com guest review
free shuttle from the airport was nice and check-in was quick. i had a room in the east tower (across the street from the main casino) with a great view facing North. room was nice and clean but it didn't have a safe, which I really missed. otherwise everything was very nice.Genuine Hotels.com guest review
"Great downtown value"
This property is typically priced below the other 3 major places downtown, particularly if you elect the older West Tower. Those rooms are a bit smaller and older than the rest but are priced much more aggressively. The room furniture might be missing some paint on the edges here and there but the king beds are very comfortable and everything works […] well. Great value. A highlight for me is that they do not charge the so-called "resort fee" that virtually all NV hotels are tacking on to their rates on a daily basis so that they can claim a lower price than they are actually charging. Read moreGenuine Hotels.com guest review
The staff were great. The hotel seemed a like it needed an update. The downside was that the pool was drained and being repaired. This was disappointing. The prices were great.Genuine Hotels.com guest review
Great location, close to everything. Hotel is clean, friendly employees, lots of amenities and on site.Genuine Hotels.com guest review
always like harrahsGenuine Hotels.com guest review
The restaurants did not open early enough or stay open late.Genuine Hotels.com guest review
Nice first experience. Trying out all casino hotels there. Very nice staff. Close to just about anything for walking distance.Genuine Hotels.com guest review
"Nothing fancy, very practical"
I was on business and it the hotel was conveniently located.Genuine Hotels.com guest review
Hotel stay was great, the only thing was while I was playing the slots near the registration desk, the cocktail servers hardly came around to check if anyone needed anything. But other than that it was great and I would recommend your hotel to other and I would stay there again.Genuine Hotels.com guest review
I stay at Harrah's every (EVERY!) trip to Reno. It is clean, affordable, conveniently located, and within walking distance of all food options. Excellent parking, helpful and attentive staff, and nice views of the area from the rooms. I can stay in the East Tower if I want to cut my costs a little, and I can stay in the West Tower if I plan on spending […] a little more time in the room and want even nicer views than available on the East side. BOTH sides have nice views, but the West Tower is a little nicer at a slightly higher price. It is GREAT to have the option!!! Read moreGenuine Hotels.com guest review
We will change to competition the next time. It does not change it that more.Genuine Hotels.com guest review
Very enjoyable. Super nice staff. Will stay again.Genuine Hotels.com guest review
Hotel was nice but sevrice aqt Hash House Restaurant was horribleGenuine Hotels.com guest review
This place needs to step it up. The bed in my room had hairs on the pillows left over from the previous guests. Also, the employees in the late night restaurant in the casino were so rude that we left in disgust before we even ordered.Genuine Hotels.com guest review
"Not worth the price"
This place is way overpriced for what it is. You're basically paying Vegas strip prices to stay in downtown Reno. Rooms are dated, beds are poor quality, no amenities to speak of. I stayed here on a Saturday night and the casino was mostly empty. I should have stayed at a hotel instead. I didn't even gamble because I already spent so much on the room […] and dinner plus the casino had a real sketchy vibe. Restaurants/Buffets were better than I expected though. Definitely won't be back. Read moreGenuine Hotels.com guest review
The only complaint I have is that the lightbulb in the lamp in the room was burned out. I didn't even mention it because I didn't need it that badly, but it would have been nice to have. I have been in a number of hotels lately and it seems a lot of lamp lightbulbs are burned out (and I tried it with the wall switches in both positions - it was definitely […] a lamp issue). But overall, quite a good value. Read moreGenuine Hotels.com guest review
Stayed in East Tower-price was really low and room was great. Hash House had really good food.Genuine Hotels.com guest review
Service at the Hash Housr was very poorGenuine Hotels.com guest review
"I won't stay there again,,,"
OUR ROOM ON THE 39TH FLOOR WAS VERY NICE , WHEN WE WENT TO BED THAT ALL CHANGED IT SOUNDED LIKE CABLES OF SOME SORT WHERE IN THE WALLS AND ABOVE US BEING PULLED, THEY WOULD CLANG AND THEY SOUNDED LIKE ELEVATOR CHAINS AND BELLS.. SO WE BASICALLY WENT WITHOUT SLEEP ALL NITE, AND WOULD HAVE CHANGED ROOMS IF NOT FOR OUR EARLY DEPARTURE THE NEXT MORNING. […] I WILL NOT STAY AGAIN WE ALSO FELT THE STEAKHOUSE HAD AN AIR ABOUT THEM, VERY SNOTTY AND JUST NOT FRIENDLY. Read moreGenuine Expedia guest review
"Harrahs not a big hurrah"
Everything costs extra, from the $3 bottles of water and $1.50 coffee in your room to $15 breakfast and the $11 internet charge!!! The entire hotel was dirty, the floors needed to vacuumed, our sink was falling off the wall, the fixtures in our shower were coming off. We only had three towels, in our room for a family of four. We will never stay with […] any Harrah's again. Read moreGenuine Hotels.com guest review
"Great room for great rate"
This was a great room for a great rate. We also got a $20 food and beverage credit as well as a 2 for 1 buffet coupon which made our dinner practically free! Very clean and well updated room. Would definitely stay again!Genuine Hotels.com guest review
everything was great except for the housekeeping which was rather minimal and twice we had to call after 5pm to see if someone was actually going to do our room that day.... they always sent someone so perhaps it was only one staff that was slack !!! rest of the place was great !!Genuine Hotels.com guest review
"Right in the thick of things"
Wish there was a person dedicated to help find shows etc instead of just a computer wi hch was of very little. Ticketmaster was closed the day we wanted to book a show and we were gone the next day.Genuine Expedia guest review
There where little or no amenities. Spent too much time making sure children did not open hotel water or coffee in room. The smoke from the casino filled my room most of the time, need window or some sort of fan for fresh air or ventilation.Genuine Hotels.com guest review
"Worst hotel stay I have ever experience!"
Over priced, they charge you for everything in your room! Really I pay for a room and " hotel convience fee" and I can't even get a free water in my room without being charged! It's Reno not Paris!!!!! Will never stay at Harrahs again!Genuine Hotels.com guest review
"old casino but nice, old rooms but ok."
Very good. will do it again. Slots loose, free dinks in casino very available, hotel and casino staff very nice and accommodating,Genuine Expedia guest review
Great time. Good, friendly, courteous, smiling staff.Genuine Expedia guest review
Probably the best here in reno. You can't go wrong with Harrahs or Sands. Both are reasonable and have good slot machines.Genuine Hotels.com guest review
We stayed one night. The room seemed to be clean, but the common areas seemed rather dirty. The price was really good for a mid-week stay, so I guess a lot can be overlooked.Genuine Expedia guest review
"close to stadium"
hotel was so so no amenities unless paid for wifi etc.Genuine Hotels.com guest review
"Very friendly staff."
Exceeded our expectations. Very friendly people ranging from the car-park people to check-in to security guards. Very satisfied with HARRAH'S Will definitely return. P.S. nightly stay was a super deal.Genuine Hotels.com guest review
"Very slow internet"
I've stayed here many times for business. Usually have no complaints. This time, I must give the hotel service only a 2. That is because I tried the paid internet and it is the slowest I've ever seen in a hotel at .025 Mbps. That is pretty much unacceptable for paid internet. I got better speeds by hotspot via my cell phone.Genuine Hotels.com guest review
"Quick overnight in Reno"
The non-smoking floor was odor-free, and rooms were not filled with extra towels to waste, unless you requested more.(eco-friendly.) The TV reception was terrible for many free local and cable channels (except Fox - how odd...) and there were no good premium channels (e.g. at least one HBO channel would be nice.) The Internet speed and security was […] not impressive. The downtown location is closed to the re-gentrified section on the Truckee River, Read moreGenuine Expedia guest review
"Didn't even stay the night"
Horrible. The second room they moved us to has dog hair on the bed and dog pee on the floor.Genuine Expedia guest review
For the money this was an excellent hotelGenuine Hotels.com guest review
"Harrahs in Reno"
The hotel definitely needs updating. The number of electric outlets in the room was inadequate. The bedding (mattress) was old, but not totally uncomfortable. The elevators showed many signs of wear. We saw a video of the humble beginnings of Mr. Harrah who was very specific in his ideas as to how his guests should be taken care of. We didn't feel the […] current staff has had the same type of training he initiated all those years ago. Read moreGenuine Expedia guest review
"Poor hotel policy on confirmed reservations."
We arrived at the hotel before checkin and the hotel advised us that our booking of a non-smoking king room could not be filled because they were already over booked and we could pay a $50 upgrade to have a room with a single bed or we would have to make due with a double twin bed room, unless we wanted to have a smoking king room. I feel that if the […] hotel can not supply the room reservation as confirmed, through no fault of ours, they should offer the upgrade free to provide a similar king bed room, not make us sleep seperately. I will not stay at this hotel again and I am not satisfied with Expedia's reservation standards. Read moreGenuine Expedia guest review
"You get what you pay for."
Harrah's in Reno is definitely on the decline and they need the low price to bring visitors in. Staff was nice but you have to walk thru one of two entire gambling areas to get to the elevators. Hardly anyone was gambling in the east tower. The walking areas were in poor condition, especially the hallway from the elevators to the rooms. On my floor, […] the 11th, the ice machine had leaked (the remedy was to put a hand towel in the leak path) and the carpet was water stained. The room was in better condition but the toilet bowl had not been flushed after the cleaner was applied so there was dried foam inside the bowl during my whole stay. TV channels were limited, internet ($10.95 per 24 hrs) was spotty. The one bright spot was the Chorizo hash at Hash A Go Go. Read moreGenuine Expedia guest review
"very nice hotel to stay"
This was my first time stay in Harrah's .I love it . I did recommend everyoneGenuine Expedia guest review
nice property, convenient location and friendly staff but two issues: 1. a 'ping' in the A/C system in the room kept me up all night 2. site advertises pool and hot tub, but they were closed for the season...disappointing since Harvey's up in the S. Lake Tahoe mountains had their outdoor pool and tub open the day before. They shouldn't advertise amenities […] that are closed! Read moreGenuine Hotels.com guest review
"Not the greatest"
I reserved a room first off with a king bed for me and my husband and they only had two double beds. Upon check in the lady wasn't nice and didn't even offer directions of how to get to the room. The room was clean but the if you plan to watch any tv then stay somewhere else. The tv was not easy to use with their menu options. Picture wasn't very c […] lear. Read moreGenuine Hotels.com guest review
Room too small for four people, Dated hotel, but good value!Genuine Expedia guest review
"It was fine, but everything was extra"
It was fine - coffee, wireless internet, and water in the room were extras. But it was cheap (I stayed on a Monday night), I get a $20 food and beverage voucher. Dinner at the Hash Shack was pretty good.Genuine Hotels.com guest review
Next trip to Reno , stay in harrahs hotel again :)))Genuine Hotels.com guest review
The hotel was very very smelly of smoke had to dry clean clothes and would not stay again. Needs air conditioning updated. Didn't like machines in the foyerGenuine Hotels.com guest review
"Excellent. Very quiet, clean room."
Couldn't have been better. Very clean, very quiet and the casino even let me win some money! We'll stay there again.Genuine Expedia guest review
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