Melia Kuala Lumpur - Kuala Lumpur

I had high hopes for this hotel. However, I was gravely disappointed with the service and room. There were a lot of issues with the room. First the toilet was leaking and had hair in it. The bed sheet had a stain and the phone does not work and cannot call to housekeeping. The safety deposit area was small with most of the boxes unavailable and the […] key was not working. Getting your things out was difficult and requires a lot of time. The housekeeping took a long time to come and bring towels and brought a dirty towel. The registrations staff was courteous but they were understaffed. It means long waits even to check out. I would not recommend this place unless you feel that being close to Berjaya Times Square is important. I am sure there are other better hotels to choose from around the area. Read more

Genuine Hotels.com guest review

The best about the hotel is the location. The service was very slow and the reception didn't answer when I called from our room (which I never experienced before to get a new password for the WIFI which was included in the premium room charge. Breakfast was nice.

Genuine Expedia guest review

When we check in to the room the rubbish bin inside the bathroom is not clean from the previous stay. And there is no room service menu.

Genuine Expedia guest review

If you still have to pay for Wi-fi access, this is definite not the place for you, I certainly will try to find other place which provide this basic service free of charge!

Genuine Hotels.com guest review

bad internet infrastructure- not recomended for a business traveler.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everyone lauds the location of the Melia, which is truly its top feature with the Imbi monorail station just in front of the hotel and major shopping areas across the street (Berjaya Times Square) or nearby. The breakfast is also top-notch, with an excellent variety and helpful staff. No complaints about the rooms. Ours was clean and featured all the […] amenities -- typical 4-star style. Our major complaint is with the bell-hops and desk staff when it came to ordering a taxi to the airport. We requested a standard city taxi well in advance, and confirmed the approximate fare (~90 ringgit) because we only had 105 ringgit left. Instead of a standard taxi, they loaded us into a higher-fare taxi without our knowledge and put us in a horrible situation. Fortunately, the driver agreed to take us to the airport for the remaining cash we had on hand, even though the actual fare was higher. Suggest steering well clear of the hotel staff for ordering taxis - there are plenty of cabs constantly lined up across the street at the Berjaya Times Square. Even our driver remarked that the Melia is the worst hotel in the city for dealing with taxis, because they always try to push their higher-cost limo service, and screw guests who want taxis. Read more

Genuine Hotels.com guest review

It is a wonderful hotel , and location is too attractive specially that you can go everywhere using monorail of IMBI , But I arrived at 11 am and they did not give me the room till 2 Pm which made me so sad, BREAKFAST was perfect and one of the best selection that i had.

Genuine Expedia guest review

Meila location is very good, value is expensive for the services they provide.

Genuine Expedia guest review

The hotel was conveniently located with the Times Square shopping centre across the road from the hotel. The breakfast was okay but every time you got up to get more food the waiter would give your table to someone else which made the experience stressful. The staff are not very helpful considering it is a 4 star hotel and the rooms were very comfo […] rtable. Read more

Genuine Expedia guest review

The hotel is at the excellent location opposite berjaya Time Square. Would stay at the hotel because of its location.

Genuine Expedia guest review

have stayed 3 times in the melia KL and we just love it they upgrade us last week because they didnt have a non smoking room, gee we got chocolates at night. they are friendly and always happy to please. we would not stay anywhere esle in KL. very close to shops and dining at night. always feel safe walking the streets we be going agin in 2011. keep […] up the good work melia. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Location, location is very important! This very good hotel is just opposite Time Square an other shopping malls. All staff was very friendly, helpful and service minded!

Genuine Hotels.com guest review

The hotel was centrally located with easy access to the monorail and taxis. The hotel looks great from the outside and the lobby is nice but the rooms are not as good. Old furniture, lack of warm water which happened everyday. The breakfast selection wasn't bad but they always seem to be short staffed.

Genuine Expedia guest review

Nice hotel obviously aimed for business travellers but also handy for shoppers and tourists.The beds and pillows were the most comfortable we have used. It would be better if the pool was open later than 7pm., but overall a great place to stay

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Checkin was quick.Room was neat and tidy.Beds were very comfortable.Washroom was clean and decent size. Carpet near the lift area is stained. 4 lifts but no display outside the lift to show the floor on which they are.reception is helpful in providing tourist info. travel desk is helpful but could take time so need to chase up.the reception is sometimes […] unresponsive and i found that annoying. breakfast buffet is excellent and checkout was slow as guests were holding up the lines. I wish they had better queue management system with a separate line for checkouts.Location is excellent. Walking distance to monorail and times berjaya, lot 10,sungei wang plaza etc. Will definitely stay there again Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Train right on your doorstep, restaurants (expensive and reasonable) nearby, 711 next door, krispie Keene across the road, what more can I say. Big rooms and very clean

Genuine Hotels.com guest review

most of our stay was very good until partying from across from the shopping centre partying all night with loud noise forget sleeping. Traffic noise was consistant with loud motor vehicles and motor cycles. ground Staff were Excellent very helpfull will stay there again because of good customer service nothing was to difficult.

Genuine Hotels.com guest review

Hotel is very convenient to shopping, monorail and lots of attractions. Good Breakfast plenty of variety. Hotel overall is very good, although looking a little dated and tired in places. Paid for a Level room in order to received free Wi Fi, which was was extremely weak and would not connect on many occasions. Overall a pleasant stay, we were 3 girls […] traveling together and felt very comfortable here. Read more

Genuine Expedia guest review

the bath water spills out to the floor making a mess every time we took a shower. the toilette is not Muslim-friendly (there is no hose to clean your private parts after u go to toilets. buffet breakfast has no bran serials or fresh juices . this hotel compared to shangri la ras sayang at Penang which I spent a week in it before going to Melia is far […] from any comparison although both are rated 5 star Read more

Genuine Expedia guest review

Clean but outdated furniture. Bed was too hard although superking size. Location excellent to shopping centres. will visit again if upgrading in the rooms.

Genuine Expedia guest review

From the outside and in the reception, the hotel looks very good. Nice lift with outside view. But that's all. There was a strong smell of cigarettes in the corridors and in the room. Even the bed linen had this smell. When you enter in the room you can also smell durion.There was a red coloured stain on the carpet.The hotel is well located, near a […] monorail station, but it is close to a very very busy road. This hotel does not deserve 4 stars at all. Read more

Genuine Hotels.com guest review

Enjoyable!

Genuine Hotels.com guest review

Location is the best. Singapore-KL bus stops are just in front of the hotel, and the other is just across the road in front of Time Square Shopping Mal. Shops, food, LRT are just at your doorstep. You can get to any location easily. Hotel service is good, but you have to ask for it, otherwise the TV is not adjusted, no bath robe, no slippers, aircon […] cannot be adjusted...The swimming pool is too small to swim in, and there is a rope the divides to pool in half, making it just a place to soak in. Overall, it is good value for money. I stay at this hotel every other month, whenever I am in town, for the past two years already. I have tried various hotel nearby, but this is so far the best. Read more

Genuine Hotels.com guest review

24-hr use of internet in room very expensive, should offer 2 hr or 3 hr cheaper option, 24-hr option is too long.

Genuine Hotels.com guest review

Convenient- near to G Land coach drop off and pick up point.

Genuine Hotels.com guest review

Melia is located in the busy Golden Triangle (Bukit Bintang) area. For anyone who has not been to KL before,this is probably the favourite area for tourists. The Melia is located in the middle of some amazing shopping plaza's. Also a great location for transport. The hotel from the outside looks impressive like most Asian hotels but the inside was quite […] worn out. Staff are courteous but service was basic. Our flight to Sydney left at 2340pm and our checkout was 13.00pm. We were told that we would have the opportunity to have a shower before we would leave for the airport. Reception told us ,when we asked to have a shower, that they would let us know when room was available. This never happened and we could not be bothered to ask again and left. Read more

Genuine Expedia guest review

good hotel,excellent location,some rooms are getting close to needing a refurbishment

Genuine Expedia guest review

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Genuine Hotels.com guest review

Good

Genuine Hotels.com guest review

there is Wi Fi everywhere in KL exept this hotel, in the lobby they make you order a drink first and pay for it, then wait for a few minutes to get a password

Genuine Hotels.com guest review

clean and tidy and centrally situated. Would reccomend it to our friends.

Genuine Expedia guest review

Hotel is well located. Room is clean but old. Would recommend upgrading.

Genuine Hotels.com guest review

Convenient location for shopping at Bukit Bintang and Berjaya Times Square. However, has to pay RM 3 per entry for each time we enter the car park. Should have complimentary for guests.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Check in & check out could have been smoother. Bad experience @ The Kitchen @ the egg section. Cook can't be botered with my request.

Genuine Hotels.com guest review

The staff was most friendly and helpful . Unfortunately, the same can't be said for the room. On the second of our 3 night stay, we found a bedbug in our bed which had fed itself to its fullest with me being the victim. On the third afternoon, the air on was leaking real bad and call to maintenance did not lead to any remedial actions for more than […] 30mins till I had to inform the reception personally. Excellent reception staff being let down by poor conditions of the room and support staff. Pity. Read more

Genuine Hotels.com guest review

This is our 4 time staying in this hotel and had really good experiances and have gotten to know the staff personally and we wouldn't think of staying any way else.

Genuine Expedia guest review

Staff was great and friendly, and the location is good. the room we had was appaling, the whole level smell musty, and also the room. i have hayfever so that smell cause me to sneeze alot so was a bit unconfortable. smell was amplified when the aircon was turned on. the only experience was great staff.

Genuine Expedia guest review

Great stay, friendly staff, great for shopping. Rooms were great, Breakfast great

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Large, nicely decorated and comfortable rooms, in a good position close to numerous shopping malls. Staff were very friendly and helpfull. I would be very happy to stay here again.

Genuine Expedia guest review

Hotel itself and location OK, right opposite Berjaya Times Square Mall. Staff made it a real let-down. They'd lost our booking, power failed in our room, our swipe cards repeatedly stopped working in the lifts / room..all could have been dealt with smoothly and easily if the staff had have been friendly and helpful but almost all of them were very unapologetic […] and didn't seem to get the idea of service with a smile! In my view you could get a far nicer hotel and experience for the money. Read more

Genuine Expedia guest review

The hotel was nice and clean but there were almost no sun on the pool area since the pool is behind the hotel. Also they charge 58 RM for 24 hours of Wifi which is simply too much! My suggestion is to go across the street to Starbucks for their free Wifi.

Genuine Hotels.com guest review

Meliã is a great hotel - it's literally at the front step of the Imbi monorail station, across the road from Bejaya Times Square (which is huge!) and a 5 minutes stroll the the shopping paradise of Bukit Bintang. Room-wise the hotel couldn't be faulted either. I had the standard room, and it was spacious, with a couch and flat screen tv with a decent […] amount of channels. Every morning housekeeping provides daily newspaper as well. The room was clean and bathroom amenities were all present; bathtub was clean too and the king size bed was very comfy. I also asked for a slightly later checkout (the standard checkout time was 11am) and I was told I could check out at 12 instead, so that was nice. Overall I had an enjoyable time at the Meliã KL. Read more

Genuine Hotels.com guest review

the staff at this hotel are its biggest asset

Genuine Hotels.com guest review

A good central hotel in KL. Clean and comfortable. Good service - allowed us to check in early. Good and varied breakfast. Located close to MRT transport and shopping areas.

Genuine Expedia guest review