The room was reasonably clean, but smelled a little funny. Everything else was fine. The staff were nice to me. The room was spacious. The location was a little less city, but close to where I was going. I especially appreciated the on-site (free) parking.Genuine Hotels.com guest review
"Very accomodating staff"
I was initially assigned to the handicapped room, but when I couldn't get anyone to show me how to activate the shower I was moved upstairs into a suite. It was worth the initial discomfort and in fact was rather comical..."how many hotel staff does it take to turn on a handicapped shower?"Genuine Hotels.com guest review
"Holiday Inn Express Hartford Convention Center"
This hotel is very convenient for anyone needing to go to Trinity. Free shuttle, very polite and helpful staff made it a perfect stay.Genuine Hotels.com guest review
"Holiday Inn Express @ Brainard Rd, Hartford CT"
The staff here are phenomenal. After the craziness of power outages, the hotel staff were patient and kind and made a horrible situation better. Words can not express my gratitude...this is one of the finest hotels I've ever been at! Thank you!Genuine Hotels.com guest review
"Bad Service, Bad Layout"
This is a sprawling hotel. I felt like I walked half a mile dragging my suitcase. Parking was a long ways from my room. The front desk clerk didn't bother to give me any directions. Then when I finally got to my room, neither key worked. Dragged my suitcase back down to the front desk. Clerk said well you could have called on a house phone. Like I […] knew there would be such? I never put key in anything so I know it was something magnetic field like a credit card that screwed it up. First review in years. So you can imagine how irritating the situation was. Read moreGenuine Hotels.com guest review
"Holiday Inn Express Hartford-Convention Center"
This hotel was a good value. The staff was friendly and helpful. The room was comfortable including the beds and pillows. The breakfast the next morning had plenty to offer, and the computer we needed tp plan out the rest of our trip was right there in the breakfast room (a plus). The only negative is there is no restaurant on site, and there is only […] one you can walk to that looked questionable. By the time we got to the hotel we were too tired to drive to find a restaurant. But overall I would recommend the hotel for business travelers or for families checking out colleges in the Hartford area (U of Hartford and Trinity College e.g.). Read moreGenuine Hotels.com guest review
"Great room for good value"
We were very pleased with this hotel. Service was excellent. We used the shuttle several times to travel to a conference at another hotel. Hot breakfast was adequate, better than some places. The room was very large & clean. The bed was enormous & the room has a desk and sitting area. We were very satisified & would definitely go back. There was a great […] seafood/steak restauant a few steps away. Read moreGenuine Expedia guest review
"Holiday Inn Express-Hartford-Near Convention Ctr"
The city bus route from the airport passes close to this hotel, but I was not provided info that I could call the hotel for a shuttle when I got off the bus downtown. So I had to take another bus that only came within two blocks of the hotel, requiring me to tow my luggage there. A simple note in the in the confirmation notice would have been very helpful. Otherwise, […] shuttle was very handy to get back and forth to Convention Ctr. Read moreGenuine Hotels.com guest review
"Holiday Inn Express - Hartford Ct"
Very pleasant & accomidating staffGenuine Hotels.com guest review
card key locks on room doors are VERY touchy. Seemed like you had to get the proper time the card needed to be in the slot to open door down to the 1/10 of a second. required numerous tries each time you wanted to use card key. Other than that the place was very clean, and surprisingly quiet, even being next to a small airport.Genuine Hotels.com guest review
"Holiday Inn-Hartford Convention Center"
This was a very nice hotel. The support staff was very willing to help with all accommodations. There is an excellent restaurant next door that we ate at. I recommend that also. The beds were very comfortable and the linens were immaculate.Genuine Hotels.com guest review
"Will be a nice hotel after renovations are over"
This hotel is not Holiday Inn any more. They are going through some renovations now on the ground floor and will soon become Best Western Hotel. My stay was fine, but if you have dust allergy - it's not the best place to be, at least in June 2014Genuine Hotels.com guest review
We wish that all the hotels we have stayed had been like yours. We shall be looking out for Holiday Inn Express hotels when we come back in 2016 for the Kentucky Derby is on.Genuine Hotels.com guest review
hot tub was broken again... and i was really looking forward to it after a long trip and working all day as well. every time i go to this hotel, the hot tub is broken. so... i will not stay there again.Genuine Hotels.com guest review
"A good stop on a driving vacation."
A very good stop on a driving vacation. Staff as helpful as they could be. No, hesitation in recommending this hotel.Genuine Expedia guest review
"Holiday Inn Hartford Convention Centre- near airpo"
The hotel is about 8 miles from Hartford city centre but close to the airport and is well maintained, has good amenities and serves the purpose. good for a short stayGenuine Hotels.com guest review
"a total mess"
08/06/14 Tina C Perkasie, Pennsylvania, United States
Selected this hotel because it was near the soccer fields we were playing at and I was in charge of booking for the whole soccer team. This was one of the ones selected by the soccer organization so I thought it was safe to use. However~ upon arrival the hotel was in total disarray and under complete renovation. Would have been nice to know this was the case when we booked but it was not told to us. There was no carpet on the floors, hallways etc...actually had glue residue and was sticky. The electricity went out in the conference room which is where we sent to go for the free breakfast which was also cold and no well equipped. Hopefully once they get the renovations completed it will be a nice place to go but the whole team we were with "hated it"
"Friendly staff, a hotel on their way to be truly great!"
07/20/14 Brad P Wilmington, Delaware
What friendly staff! This hotel is currently under renovation to become a Best Western, but the rooms are clean and the staff are so friendly! I’m generally not one to post reviews online but I wanted to call out this hotel for having some really professional and friendly staff. It was a welcome feeling walking into the lobby and being greeted by a friendly desk clerk! In the morning all the staff we passed in the hall were equally happy and cheerful! Breakfast was basic, but just enough to get you going before continuing on the road.
"Very nice front desk staff, clean, basic"
07/14/14 rokkahulababy Los Angeles, California
We stayed here while attending a graduation at Trinity College. It is your basic hotel (really more of a motel) and it was fine for a night's stay, I can't say there was anything I could complain about. The staff was friendly and helpful and the room that we were in was very clean. There did seem to be a noticeable police car presence in the parking lot for the better part of our stay, which made me wonder but I never noticed anything aside from the cars.
"Clean, comfortable, just perfect!"
07/12/14 Jwilhelm39 Hartford
Newly renovated rooms are clean, comfy, spacious. A best buy for not a lot of dough! Great breakfast - towels smell fresh, beds have soft comforters,?small kitchen is perfect and bathrooms are very clean. Do I really need to write more than 200 characters!?!
"Best place to stay"
07/07/14 Hussam F Omaha, Nebraska
The hotel is very clean. Friendly and courteous staff. Spacious rooms. Great free breakfast. Pool, gym, hotel transport, etc. Located in a nice place near an airfield. Overall it was a great place to stay and enjoyed every minute of it.
06/19/14 peter s New York City, New York
Hotel room was nice and very close to restaurants and shops. The hotel is very nice. It's very clean, the front desk staff was very friendly. No real complaints about the hotel Will return there. Did not eat breakfast there but it smelled very good
"Beware, Undisclosed remodeling construction!"
06/17/14 tkveton Sandwich, Illinois
I just arrived so I cannot fully comment on the facility but, after finding the price to be comparable to other local facilities, I selected this hotel based on the reviews. I am not sure how long it has been under repairs but, two key things; 1) The staff should advise potential clients of the construction and, 2) A discounted rate should be offered, if for nothing less than the dust and odors. Not too happy with this!
05/20/14 Erika A M Scottsdale, Arizona, United States
Checked into this hotel for a 2 night stay on business. Was working at the Hilton in one of the convention rooms. We checked in late and the Girl on duty was amazing! See i had booked an employee rate room and i forgot my "white Card" for my check in. I promised to have it back to them in a couple of hours and they took my word. Thank you you so much!! And i did bring it back just as i had said. But the amazing part came when i arrived in my room.. SO CLEAN!!! we only had time to sleep for a few hours before we were off again to work.. The next girl in the morning at 4am (yikes!!) sent us off in the morning with a couple of Bananas! so sweet of her! Super late that night we arrived back to the hotel and we had decided that we were going to drive to NY city because we had never been. They gladly printed up the bill for me so i would have it for my records and saved our room just in case we made it back for our flight. I recommend staying here to any one! sad to loose the staff as part of our home chain but glad to see such hospitality out there! Way to go!!
05/07/14 TheFieldBar Kilkenny
Stayed here on several occasions on Business Trips and you couldnt ask for better service. The Buffet breakfast is great the rooms were spotless clean and the staff and management were very friendly. If you going this way strongly recommend for a stay
"VERY Flexible, professionsla hotel!"
04/29/14 Franz V Minneapolis, Minnesota
We had a project for a local hospital and brought in 40 people. Due to the projects nuances, there were many last minute changes. Kevin and Jay, hotel management, were extraordinarily flexible in timing for breakfast, shuttle services, rooms and communication. This is my 40th project of this nature and I can say that we could not have been as successful with out their flexibility. One thing that I thought was great is they are open to the local police using a free room as an remote office and offering them free breakfast. Its very comforting to know that the hotel is safe on a day to day basis.
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