Was a little disappoined in having to wait to get our room. Arrived a 2:30 on Sunday after noon. The parking lot was empty but no rooms were ready. At 3:00 one was became available. Room was clean, and comfortable. Only other problem was we wanted to get a six pack of beer so asked the desk. They directed us to a liquar store but forget to tell us it […] closes at 5:00. We asked at 5:05. We didn't find out until we made the trip. We mentioned it when we got back the the clerk simplely said whoops. Read moreGenuine Hotels.com guest review
"Convenient to downtown Hartford"
My husband and I we're in town for the Hartford Marathon. They welcomed s very warmly and checked us in fast. They were very helpful the next day when we were concerned about not having booked the room for that second night. (a miscommunication w/ hotels.com). We were able to keep our room. All of this great, because I was exhausted after participating […] in the marathon that morning! Our room was basic, but was nicely furnished & well maintained. We would definitely stay at this hotel again! Ps.. Spa was great! Read moreGenuine Hotels.com guest review
"A great place to stay while doing Hartford"
The entire staff, from the front desk to the housemaids to the shuttle driver, was helpful, friendly, and kind. Breakfast was great. The best seafood restaurant ever is within walking distance. The free shuttle made maneuvering Hartford easy. My daughter had med school interviews and I had a trade show- we would definitely stay here again, and intend […] to next year. Read moreGenuine Expedia guest review
"do not stay here"
Booked this room for a children's concert in Hartford. Upon check in, we were warned about very roudy guests for a punk rock concert that were staying at this hotel. We could not use the pool on Sat. as there were so many loud folks. Swearing, drinking, making messes...not a place for children. Sun. we could not use the pool as the engineer could not […] get the pool chems correct, had to add more chemicals," but the kids can go in after 11". Had to add more chems, I should then put my children in the water? Dirty bathroom with hair on floor and mold under soap dish. We could not wait to leave! Read moreGenuine Hotels.com guest review
This hotel was very nice and accomodating. The room was nice and roomy and the hotel was very clean. The staff was great. The breakfast was nice and they even gave me a to go case because I was running late for work. I would stay here againGenuine Hotels.com guest review
"Clean and spacious room but terrible bed!"
Hotel was in good condition. Our room was large and clean but the bed was AWFUL. It was old and squeaky, and the mattress was sagging in the middle. The next morning, both my partner and I, had back pain.Genuine Expedia guest review
"One day vacation"
Hotel is not baaad. the hotel the best service is the breakfast service the womans name was mary she is a special in the hotel....Genuine Hotels.com guest review
Very comfortable and accommodating. I was alone, but felt welcomed.Genuine Expedia guest review
I went here on business and everything was clean. The breakfast was ok, the coffee was nothing special but it's all free so I can't complain. They have a whirlpool and it's really relaxing. They also have really nice HD TV's which surprised me. Lots of channels too? If ur going to hartford this is the place to stay. There is also a great seafood restaurant […] next door that you can walk to, voted best seafood restaurant in Connecticut. Read moreGenuine Hotels.com guest review
Ihave stayed @ this location a few times. Well last Thursday night my company truck was broken into. Radio was stolen among other work related items. i was parked 1 row back in front of the main entrance well within sight of the front desk. the security cameras don't "reach" that far back.Genuine Hotels.com guest review
This hotel should not exist. It is located next to a SEWAGE TREATMENT PLANT. The smell is everywhere: outside, in the halls, in your room.... Besides the fact the hotel should not exist, there was ongoing renovations being done but no one working on them. Also the breakfast was awful, and the power went out when too many appliances were used and everyone […] in the room sat in the dark while they finished their awful breakfast. But I will repeat my self, the main reason you don't want to stay here is that it is right next to a sewage treatment plant. Why did they build it there???? Read moreGenuine Hotels.com guest review
"good but rather expensive"
I found it a good place to stay for couple of days,clean,spacious bed room and good cleaning services.The breakfast was rather good in terms of quantity and quality however,the coast of 2 nights was higher than I have learned from the hotel website because of the 20 extra $s added to the bill under the term of Occupancy Tax(???).Genuine Hotels.com guest review
"Will be a nice hotel after renovations are over"
This hotel is not Holiday Inn any more. They are going through some renovations now on the ground floor and will soon become Best Western Hotel. My stay was fine, but if you have dust allergy - it's not the best place to be, at least in June 2014Genuine Hotels.com guest review
We wish that all the hotels we have stayed had been like yours. We shall be looking out for Holiday Inn Express hotels when we come back in 2016 for the Kentucky Derby is on.Genuine Hotels.com guest review
hot tub was broken again... and i was really looking forward to it after a long trip and working all day as well. every time i go to this hotel, the hot tub is broken. so... i will not stay there again.Genuine Hotels.com guest review
"A good stop on a driving vacation."
A very good stop on a driving vacation. Staff as helpful as they could be. No, hesitation in recommending this hotel.Genuine Expedia guest review
"Absolutely great service and very modern comfortable rooms"
04/13/15 Alexis A Hartford, United States
This hotel was great every aspect....everything was great!!! Extremely clean with very modern amenities and the beds were the most comfortable beds that I have slept in.....Service also wonderful, employees very helpful...I am back at this hotel again today...That is how nice, and relaxing the visit was..The whirlpool room was especially relaxing.
04/12/15 Robert M United States
This hotel is fantastic. The rooms are so nice and there are so many little things that they added, like outlets in the night tables and desks, new microwave and refrigerator when the rooms were redone. The shower had great water pressure and temperature - very roomy as well. We loved very minute of our stay. Enjoyed trip to Hartford and the Best Western Hartford hotel stay very much. Modern, clean, well run hotel.
"Enjoyed our stay"
04/11/15 kachanktiger Australia
Room is clean and comfortable. Bed is comfortable. There's a gym there for those who wants to use it. We enjoyed our stay there. The only thing is the location. It is not in the city centre. But it is next to USS Chowder IV.
"We are back again"
04/09/15 John J United States
What can I say.....we are back again because we love this hotel and their staff. We are from New Jersey and we travel a lot for business. Found this brand new Best Western in Hartford....great place to stay and the price was good. Free Parking and breakfast was great. Hotel was busy and the WIFI was very good...no complaints. I am sure we will be back again and this is the hotel we will stay....they've got themselves a loyal customer.
"Well worth money"
04/04/15 Mamasue1NewYork New York
Recently stayed one night in the BW Hartford Hotel and Suites and was very satisfied. Hotel was very clean, beds and pillows very comfortable and breakfast was fine also. There is seafood restaurant next door but other than that you need a car to go anywhere.
"great hotel for business travelers"
04/02/15 Giuseppe J I Hartford, United States
Loved the hotel....we were in Hartford for business with my team and we will certainly come back again every month. We had been here before when it was a Holiday inn and now they are Best Western. It is 10x better than before....everything seems fresh and new. Wifi was great...very fast. We also used their business center for fax and scan....I liked that we were able to conduct all our business without a glitch. Highly recommended.
"Not a bad stay for the buck."
03/16/15 Rich S
I've stayed here a few years ago and everything wasn't so perfect due to a big leak upstairs that came through our ceiling. That was obviously beyond their control so we decided to try again. This time we were only here for two nights this past weekend. Our room was very clean when we arrived, and cleaned properly by room service the following day (huge plus). The bathrooms are a bit small, but very clean. We didn't have to ask for towels or anything, it was all there. The breakfast was ok for the first morning but that was about it. There wasn't much to choose from. The staff was courteous and friendly. The only issue we had was a very slow/partially clogged tub drain. I went to the front desk while on our way out and reported it. The woman said that it would be taken care of but for whatever reason it was not. As we checked out we told the front desk again. The GM was standing right there and he intervened. He gave us a 20% discount on top of our already discounted group rate! I'm giving the GM kudos for keeping the two shuttles going to and from the convention center until everyone was returned to the hotel. There was hundreds of people that they transported for two days! That was a huge plus being parking was a nightmare. All in all this was one of the best stays that we've had in a while. It could use an update, but it's being kept up and clean so it's acceptable.
03/14/15 mom2cjnk West Coxsackie, Ny
My husband and I like to go away for a couple nights sometimes just to soak in a hot tub. This hotel had a great hot tub in its own little room, and it wasn't stupidly hot in the tub/pool room like a lot of hotels are. We stayed here for one night. I would have stayed for two, but I was told I would have to pack up, check out, and then come back and check in again and unpack again. So they lost a second night of a paid stay because of that ridiculous "rule." If you don't want to accept a coupon for more than one night, say so. But don't expect people to pack up and move out then come back and stay with you again. We went to a different hotel near the Mohegan Sun, where otherwise we would have traveled back up to Hartford and spent our money there. The hotel itself is very nice. Lovely rooms, great breakfast area, good food, but I would never go back.
"Great Staff, Quiet Place to Stay"
03/11/15 Elizabeth G East Haddam CT, United States
Entire staff was helpful and friendly. Accommodations were clean, comfortable, and well maintained. Housekeeping staff is superb. I was there for a difficult medical problem with a family member at a local hospital, and the staff inquired daily about how things were going.
"Best hotel in hartford"
03/07/15 dave p
Hotel is located right off of I-91 exit 27. Easy on and easy off - excellent experience overall. The staff are courteous, very friendly and extremely helpful. The rooms are beautiful, immaculate and newly furnished. These rooms are better than other higher end hotels that I have stayed recently. The mattress was awesome. The bathroom looked like it was just remodeled. I was there on business and was pretty much bound to the hotel - there is a restaurant adjacent to the hotel and it was great. We ate dinner there twice - very good quality, nicely prepared meals. The appetizers were delicious - the service was great!! Very professional, friendly and really seemed to like their job! :) An overall great stay and a great value for Hartford.
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