Worse service ever!Genuine Hotels.com guest review
"Amazing amount of space"
Our hotel room had an amazing amount of space! Great location, good breakfast, and pool was very well maintained. They were remodeling the hotel during our visit. Our room was pretty dated and old but very clean and spacious.Genuine Hotels.com guest review
"undergoing a renovation..."
undergoing renovation rooms are very spacious...excellent location...room was dated...carpets,cabinets everything needs replacementGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your feedback. We are currently in the middle of a $1.2M renovation and we are replacing carpets and adding elevator in phase 1 we are replacing kitchen in phase 2. We hope you come back to see us!
Worst hotel that I have ever stayed in. The hotel is under renovation. It is a mess outside the hotel rooms. The hallway looks creepy. The room is not clean, carpet is dirty and old. Sofa is dirty too.Genuine Hotels.com guest review
"Love this hotel"
Although they were doing construction at this hotel. I didn't hear any noise or lose any sleep. The staff was friendly and helpful. I would def stay here again!!Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your very kind feedback. We hope to see you again soon!
"Bad coice of rooms"
Room was dirty. Construction made reaching the room inconvenient. We will not stay here again. Choice of rooms was very limited. when we complained about ist room which was a dirty 3 story walk up we were offered another in a mosquito infested area and were told these were the only two availableGenuine Hotels.com guest review
Stayed there 8 nights. Rverything was ok regardless of the ongoing renovation. It is in need if a renovation. The room itself was comfortable. I do have a suggestion however. They should keep pots in the rooms and real silverware. It is a bit of an invivenience when you have to cook. They don't tell youbthat you can get pots at the front desk. The shuttle […] is a plus even though the hours are limited. Read moreGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your feedback. We apologize that you weren't aware that all pots and pans are kept at the front desk and available by request. We're glad the suite was comfortable for you and we hope to see you back again!
Being renovated. Workers started about 8 am. Trouble getting towels etc. understaffed and not the friendliestGenuine Hotels.com guest review
"If you are in a pinch..."
It serves it's purpose, don't expect much and you won't be disappointed. Our room only had 2 large towels, when housekeeping came by I asked for extra (2 adults & 1 child). Next day, housekeeping came by took the towels and again only left us 2 towels. Fridge didn't work, sofa cushions were ripped at seams, carpet with multiple stains. Breakfast started […] too late for us. Remodeling/updating is in various stages in various areas (including rooms) there is debri on sidewalks and stairwells. Best feature was the spacious suite for a family of 3. Read moreGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments. I am sorry about your experience with Housekeeping. I will confer with the Housekeeping Supervisor on all of your comments including the sofa, carpet, kitchen appliances and towels. I will also direct that the contractor and our Maintenance department do a better job of keeping the work areas free of debris. Thanks.
"Good economy hotel."
The hotel was undergoing renovations while I was there. First impression was really poor since it was never announced that a renovation was occurring. However, room was very clean, comfortable and quiet. The workers during the day were courteous. The staff was great.Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments. Our renovation is noted on our Choice Hotels website. I appreciate the commendations on our great suites and wonderful staff. Hope to see you again soon!
"Good location...not so good experience"
Being at this site makes your skin crawl. The smell is of really bad cleaning products with a hint of smoke. Even though they are renovating, things are worn and not done correctly. The hotel charged us twice for the room even though we had paid through Expedia. No way my family and I will be back.Genuine Expedia guest review
"Location was in renovation but still good"
This was a good accommodation during the running of the Peachtree Road Race. It was unfortunate that the breakfast bar is not extended on the 4th of July so that when the runners return to the hotel they could have breakfast. The race starts for the masses from 8:00 to 9:00 and to get back by 9:30 for breakfast is impossible. I would also suggest a […] 12:00 courtesy checkout. Read moreGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments. On the weekend and holidays, breakfast is moved one hour later. I am sorry we were not able to accommodate you during these times. We will, however, review these times for next year's race. Thank you.
"Clean room but very outdated"
The room was clean but outdated...breakfast is good. Parking area is tight and the parking lot at the side/back seems unsafe at night.The first night, there were people who stayed up late and were very loud. The next day, we discovered a big dent on the trunk door and a couple of scratches on the front passenger side of our new rental car. A big drawback […] for those who are not able to climb up the stairs---there is no elevator. Read moreGenuine Hotels.com guest review
"Hotels.com/did not have my room that was paid for?"
When we arrived we paid for 2 suites and only one was available because the confirmation number was the same for 2 suites? I called hotels.com and they called the hotel and they did not have my room we paid for because 2 rooms were booked together and one confirmation number was issued? Patricia found us a room and we took a lesser king room instead […] of suite? Which was very uncomfortable! And we were charged extra because the amount of people in the room when it was a suite that slept 6 ??? I have never been so disappointed in my vacation travels! I have not received any discount or refund on the room difference? Read moreGenuine Hotels.com guest review
"Buckhead double room"
Nice clean room liked the double bed and couch bed for the kids. Kitchen space was great also.Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for all your favorable comments on our suites!!! Thanks and we hope to see you again soon!
"convenient to buckhead"
Building exterior needs work but room was clean, modern, quiet. Staff friendly and helpful. Close to Buckhead.Genuine Hotels.com guest review
I really wanted this hotel to be great. It is right next to where I played little league baseball in the 70's. The whole complex is under construction so it is a work zone. It is also supposed to be non smoking where we were but people lean out of their rooms smoking and you have to walk thru Parking was a huge issue too since about 10 spaces in the […] back are taken for dumpsters and junk. Lisa, the front desk person was EXTREMELY HELPFUL and tried to help, more on that later. We were put in suite 122. Stay away from it. It smelled of must and there was what looked like mold in the closet area. Horrible room. Lisa said she had a nice room and we could get it later. Well, that room was a part of a block reserved but not noted in their system so we were in the lobby for 2 hours waiting for a room. We called Hotels.com and they helped us get to another hotel nearby. Lisa was there when we got there mid afternoon, when we called later at night, when we got up and when we were waiting for another room at 4-5pm. She covered for someone then obviously someone didn't show up at 4. She said she was supposed to be off at 4 and should have our room done by then. She was still the ONLY person there when we left at 6pm. She was great! Read moreGenuine Hotels.com guest review
"short stay in ATL"
lotoya did a great job at the hotel she makes sure everything is set and goes above and beyondGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments - I appreciate the mention for our Director of Slaes Latoya.
"Hope it improves after renovation."
Liked the two bedroom/two bath layout. Plenty of room for four people. Unfortunately renovation seems to be taking too long with little attention to detail. One bathroom lacking shower curtain & towels. Repeated calls to front desk to try and have them delivered. Had to go to front desk to make it happen. Note that the front desk seemed to be understaffed, […] we called several times with no answer. Great location in Buckhead but would try a different property on next visit. Note the hotel is three stories but lacks elevator. Thai made it difficult on a senior member of our party. Read moreGenuine Hotels.com guest review
Everything else are good, except : pool is very dirty, observed cockroach in the room. That was the reason we moved to different hotel :(Genuine Hotels.com guest review
Although hotel showed its age, for the money it was a very good buy.Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for commenting on our hotel. I would like to mention that we are in the midst of a $1.2M renovation. Thank you and hope to see you again soon.
"Staff. Was great, Aries, justina and Pat (manager)"
Aries and Justina went beyond themselves for my family. I had spoken with spoke with Aries prior to our travels and informed her that We were traveling with my 83 yr old mother but due to flight delays we arrived after midnight of our checkin day. Justina was so kind.thankfully she found a large comfortable room for my family. We then had an issue with […] being charged twice because of our prepaid reservation , but the day staff with Pat (manager) were able to quickly resolve the concern. We were so blessed wth our stay and will be back next year God willing!! Stampley and Howell family Read moreGenuine Hotels.com guest review
We had a nice restful timeGenuine Hotels.com guest review
"The hotel is runned down"
The hotel is runned down but its getting remodeled. Its very uncomfortable to go in between beams and cables especially when you are taking luggage and carrying babies. I did like the rooms though, they are spacious and comfortable. Also, if you want to stag there becauseof the kitchenette, there is nothing to use to cook so dont forget to take your […] cooking gear. Read moreGenuine Hotels.com guest review
Our room smelled like smoke, even though it is a non-smoking hotel. After complaining about the smell, we were never given the option to move to another room or any form of service for the problem. The cleaning service came to straighten our rooms on the second day, but they took our towels and did not leave any clean ones. It was 10:40 p.m. before […] new ones were brought. The hotel was in poor shape, old, and very outdated. Read moreGenuine Hotels.com guest review
""I love this place!""
I've visited Atlanta a few times with friends and family and I've stayed at this hotel during two of those visits. This hotel is great for extended stays and families. Lots of space and did I mention TV's in all of the bedrooms including the living room! The staff are very friendly and helpful, the hotel and rooms are clean. Beds are soft. Breakfast […] is good. It has a homey feel to it. They are going through the process of renovating right now but that didn't bother us. The neighborhood is very quiet and the hotel's location is convenient to shopping and restaurants. Like I said, I love this hotel and will definitely return again. Read moreGenuine Hotels.com guest review
I have booked this hotel through expedia and when I got there to check in, they did not have my reservation. I called expeida right away and they called the hotel and manually entered the reservation. The room I had reserved by then was not available, Front desk had upgrated me to a two bedroom suite! This made my stay even more enjoyable, staff was […] nice and room was great and roomy! Also used a hotel shuttle one of the nights and it was very promt and quick service. So I would stay at this hotel again and would indeed recommend it to friends and family! Read moreGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for taking the time to write a survey. I thank you very much for the commendations on our staff and wonderful suites. I am also happy to report that new 32" HD televisions have been installed in every suite and we have also upgraded our cable to Directv! Hope to see you again soon!
The rooms were decent, locatin was good. But when I woke up on the first day and walked to the kitchen, there was a cockroach right on the microwave door. I have never seen roaches in any hotel I have ever been to. I had to switch rooms, which they did. But for every one roach you see, there are many more that you don't. I will not be returning, ev […] er. Read moreGenuine Hotels.com guest review
I learned after I arrived that I paid $o too much for my room through Hotels.com. At the Quality Suites I was greeted and welcomed very nicely by Patricia. She went so far as to helpme with a handicap room which I requested when I made the reservation.Genuine Hotels.com guest review
"Huge room for great price"
Although the decor and facade of the hotel are a bit dated, the suite we had was extremely clean and comfortable and the staff was friendly and helpful. We arrived late and were given a room way in the back of the hotel on the third floor. We were disappointed at the location of our room, but chose not to move a couple of days later when it was available […] (we were there for four nights to celebrate our daughter's graduation from Emory U.) because we found we were not going in and out so much that we were put out by the location or stairs too much. The breakfast was a good continental breakfast comparable to others we've had elsewhere. Was pleasantly surprised by the room size which was large, included two separate suite rooms (one room with one double bed, tv and bathroom and the other with two double beds, a t.v. and it's own bathroom) and a "living area" with a couch and another t.v. and a full kitchen (included full-size refrigerator, stove and microwave). Perfect set-up for those sleeping and watching t.v. on different schedules. Read moreGenuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for taking the time to write a review on our hotel. I am very happy that you found our suites and breakfast to your satisfaction. I apologize that your room location was not to your liking but that is based on the availability at the time of check-in. I hope to see you again in the near future.
I will stay there again.Genuine Hotels.com guest review
"Will never stay there again."
Terrible service. Daytime attendant not downright nasty. Did not transfer calls to my room and was nasty to the persons calling me On top of that my security box locked and would not open. I told here I was going out to dinner left my number so she would call me if she needed. She claimed she had called me when I asked what number she gave the wrong […] number. She then said that she had told me to stay in my room which was not true. When I asked her to tell me the truth she just ignored me. Finally I was told that at midnight maintenance would come to open the box. I was awakened at midnight by the relief front desk attendant who was very nicecame to open the box but did not have the right tools to do it. Finally at 6;30 AM the driver of the Hotel came, again without the required tools, and was innovative enough to borrow tools from another hotel to finally open my box at 0730. I dont know what kind of manager runs this hotel but I do know that he is not doing his job. Will never stay at another Quality Suites in the future. Read moreGenuine Hotels.com guest review
"Nice Hotel, Convenient Location"
I needed a hotel close to Piedmont Hospital and this one was ideal. The staff was cordial and helpful. The hotel is being renovated, but this did not present a problem. My suite was ideal for my needs and the bed was very comfortable.Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments. I appreciate the compliments on our staff. I am sorry for the damp smell in the room and the state of the corners. I am glad to say that part of the renovation includes the replacement of the carpet and carpet pad. I will also follow-up with housekeeping regarding the carpet edges and make sure that they are being attended to. Thank you again and see you soon.
"Excellent location. Good value. Clean linens."
We've been staying in this hotel for over 10 years, even when it was Holiday Inn. We always stay in this hotel if available. You can't beat the Buckhead location or the price of a night's stay.Genuine Hotels.com guest review
"Excellent Value !"
Overall impressions of the hotel were great. All of the staff were polite and professional. Room was spotless. While the hotel is aged, they are clearly actively renovating. I will return next year and stay there for a conference.Genuine Hotels.com guest review
"Fantastic hotel in wonderful area of Atlanta"
Found this hotel a few trips ago and this is my home base now whenever I am in Atlanta. Great value and tremendously convenient to all you want to see and do in Atlanta metro. A quick 5 minutes to major highways, about 8 minutes to downtown (traffic, not distance...) and surrounding area has a huge selection of restaurants offering anything and everything […] you might want. Read moreGenuine Hotels.com guest review
AC was broken, and the shower would only be lukewarmGenuine Hotels.com guest review
"Good for the price"
The hotel room was clean and comfortable. TV out of date. Signs everywhere saying they were upgrading. The biggest issue was the condition of the walkways to the rooms. Breakfast was fine. Front desk service very helpful.Genuine Hotels.com guest review
It a great place and very well managedGenuine Hotels.com guest review
Set the air to 65 (as low as it would go) and it still was not very cool.Told the front desk and they the them check on it and they it was cooling but did not feel like it was cooling very well to me.Genuine Hotels.com guest review
"It was a nice hotel and the front desk are amazing"
Great experience, my only comment was needed warmer blankets ! Truly enjoyed my stay !Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your comments. I am sorry the blankets did not meet your expectations. You will be happy to know that as part of our $1.2M renovation, the blankets will be replaced with new duvets. I hope you allow us the opportunity to serve you again!
"Very pleasant surprise"
The hotel is undergoing some renovation, but other than that--great place to stay while in town for a sports event or night on the town!Genuine Expedia guest review
Response by Quality Suites Buckhead Village Thank you for your review. I appreciate your favorable comments on our hotel.
"Not what i expecpted"
Not use to that type of environment. I was looking for hotel motel type sleeping.Genuine Hotels.com guest review
"Good Economic Hotel in Buckhead"
Good hotel if you want a kitchen and don't want to pay 350 a nightGenuine Hotels.com guest review
Great Price Great PlaceGenuine Hotels.com guest review
"Great location and an awesome suite"
The room was split so our teens had their own space. It was the first time in our travels that there was a full kitchen. Staff was very friendly and helpful. Would definitely go back.Genuine Hotels.com guest review
"This is great location for business"
This is a great place for working. The location is great.Genuine Hotels.com guest review
"Really great location and tremendous value"
Could not have been in a better location. Convenient to Peachtree, Piedmont & 85, so getting to all the must sees is a snap. There is some renovation work going on (or was during our stay) so a bit of paint smell in the air, and the staff could have been on better terms with the vacuum cleaner, but other than those comments, the place is fantastic. […] Suites are in very nice condition, beds are comfortable, housekeeping staff does a great job in the rooms. The breakfast offerings are really good as well. You won't get crepes, but it's a hearty offering and the price is unbeatable! Heading back for a two week stay and this will be where I book. Read moreGenuine Hotels.com guest review
hotel has no elevator, as our room was on third floor. stairs difficult to climb with luggage.Genuine Hotels.com guest review
Surprisingly larger room than expected! Excellent front desk check in!Genuine Hotels.com guest review
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