All hotels in Santa Cruz, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here314 Riverside Ave, Santa Cruz, CA, 95060, United States of America, ‏‎855-239-9246
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3.9 / 5Good

Score breakdown (from 237 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    3.7
5.0 / 5Outstanding
"Attention to guests satisfaction"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were very pleased with our stay. The owner and staff are very attentive to the guests needs. The hotel was clean and our room was comfortable. The manager accommodated our request to extend our stay and rearranged reservations so we didn't have to change rooms. He also accommodated parking for us since the parking lot is pretty tight and we drive a large suburban. And only a short walk to the Board Walk. We will definitely stay here again. No need to pay the exorbitant price for the hotel on the beach.
Genuine Expedia guest review
Other trip Jul 31, 2014
SB
US
5.0 / 5Outstanding
"Walk to the boardwalk!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great rooms with small fridge. The pool was very small but still fun to gather around. One thing they need is more parking. My advice is get there early park and walk where you need to get
Genuine Hotels.com guest review
2 night trip Jul 23, 2014
A Traveler
US
3.0 / 5Good
"rustic"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
close to the boardwalk, pleasant staff, not very airy...
Genuine Hotels.com guest review
1 night trip Jul 16, 2014
A Traveler
US
4.0 / 5Excellent
"Close to everything!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel. The outside shows a little wear but the rooms are brand new and comfortable. Very little parking but from what I could tell, there was limited parking at every hotel there unless they had a parking garage. Close to the boardwalk And beach, parked our car and never had to move it.
Genuine Expedia guest review
Other trip Jul 20, 2014
harmony
US
3.0 / 5Good
"Great location. Could use updating."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is just a 5 min. walk to the Boardwalk and beach which is great. The pool area is tiny so we didn't use it at all. Our room was ok, it would be better if the bathroom and carpet was updated. The beds were good. Liked that it didn't have those awful old flower covers on them. The free breakfast was ok. We only ate it once the during our stay.
Genuine Expedia guest review
Other trip Jul 13, 2014
Amy
US
5.0 / 5Outstanding
"close to the boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean room and the staff are friendly and the place are close to all
Genuine Hotels.com guest review
1 night family trip Jul 2, 2014
jose
US
4.0 / 5Excellent
"great location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This is a nice hotel, just a short walk to the boardwalk. We enjoyed our stay. We found the staff to be very nice and accomodating.
Genuine Expedia guest review
Other trip Jun 23, 2014
KaREN
US
3.0 / 5Good
"Close to beach and boardwalk."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This motel is the typical Comfort Inn. Room was a little cramped with 2 Queen Beds with 1 adult and 3 kids. Breakfast was good. Kids loved the waffles. It was a non-smoking motel, however the motel allowed people to smoke outside their rooms!! Not good if you have your window open, smoke coming in. The parking at this motel was HORRIBLE!! If you didn't get there early in the day, you didn't get a parking place. Parking was metered parking on street. I was lucky enough to get parking when I checked in at 3 pm. I didn't move my car for the 2 nights because I did not want to lose my spot.
Genuine Expedia guest review
Other trip Jun 23, 2014
Grandma D
US
3.0 / 5Good
"Close to the beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice that it was close to the beach, staff was friendly. The only down side was the hotel parking very limited space
Genuine Expedia guest review
Other trip Jun 22, 2014
A Traveler
US
4.0 / 5Excellent
"Great place to stay, close to beach/boardwalk."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms not bad, could hear neighbors at night though (thin walls?). A bit pricey but it's summer and close, so can't expect too much. If you have more than one car be prepared to park on street. Continental breakfast was fairly decent. Room size varies but there was still plenty of space. Overall a good experience.
Genuine Expedia guest review
Other trip Jun 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Plover"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
We have been here before and it is always a great place. Very clean, very good service, friendly staff. Enjoyed our stay as always.
Genuine Hotels.com guest review
2 night family trip Jun 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfortable beds and clean rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very comfortable, and the people running the hotel are so nice.
Genuine Hotels.com guest review
1 night trip Jun 13, 2014
cmellor
US
1.0 / 5Poor
"Never Stay at this Hotel!!!!!!!!!!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The room was small, the bed was hard and lumpy, parking was horrible. I will never stay here again!!!!!
Genuine Hotels.com guest review
1 night family trip May 23, 2014
Debbie
US
5.0 / 5Outstanding
"Ideal Location to Santa Cruz beach boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were extremely pleased with our entire stay. Room's were very clean and decorated nicely, very modern and new furnishings. The pool is on the small side but that did not matter our little girl loved it. The staff were friendly and allowed us to park at hotel until our room was ready. Hotel offers a awesome breakfast with everything that a person needs to jump start their morning. Santa Cruz is quite eccentric the neighborhood reflected that, but we felt safe and everything we needed for fun was in walking distance. We will surely stay here again when we return for fun in the sun.
Genuine Hotels.com guest review
1 night trip May 24, 2014
saywhat4you
US
3.0 / 5Good
"Close to the broadwalk"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed in the 2 queen bed room. The room is pretty small for 2 beds. The carpet was very dirty and pillows didn't look very clean but the room was nice and updated. If the carpet looked cleaner it would have been great. Staff was nice and let us check in early. Breakfast was fine.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
3.0 / 5Good
"OK Stay, Nice Staff"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
My daughter and I stayed overnight here before a visit to UC Santa Cruz. We arrived around midnight after our visit to UC Santa Barbara. Parking lot was full so we had to park on street. No elevator, but the nice clerk carried our heavy bags to the 2nd floor. Room was pretty clean but found a wad of hair in a "clean" towel. Had usual Comfort Inn conveniences.
Genuine Hotels.com guest review
1 night business trip May 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great spot if you are looking to go to the boardwalk and wharf for the day. The front desk attendant was very friendly and helpful. The area around the hotel wasn't the best, so we made sure we go home before dark! Also, we were deceived by the pictures of the pool online. We weren't looking for much, but the pool was tiny, could have been a spa! But who needs a pool when you have the beach 2 blocks away. Overall great experience at the Comfort Inn. We felt safe and the hotel and grounds were very clean and well kept.
Genuine Hotels.com guest review
1 night business trip May 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel walking distance to the Boardwalk"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very polite and helpful. The room was clean, fresh and comfortable. The breakfast that was provided had good choices and was all fresh. I highly recommend staying here.
Genuine Expedia guest review
Other trip May 20, 2014
Lil Red
US
4.0 / 5Excellent
"Excellent location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable and excellently located
Genuine Hotels.com guest review
3 night trip May 14, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice well maintained, clean and bright motel. Waking distance to Santa Cruz wharf and beach. Exterior newly painted. Beds very comfy and bedding fairly new. Towels were a bit yellowed and thin. Great free breakfast....eggs, waffles, fruit, sausage, toast, danish, etc.
Genuine Hotels.com guest review
1 night trip May 12, 2014
Deborah Garcia
US
3.0 / 5Good
"Close to Boardwalk"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Fine but I was surprised that there were no phones in the room.
Genuine Hotels.com guest review
1 night trip with friends Apr 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Very clean & comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great stay, the bed was extremely comfy and the room itself immaculate. Close to all of the good stuff, walking distance to the beach snd boardwalk. Good breakfast and coffee in the am. The front desk staff was friendly and welcoming. This seems like a good family hotel, as well as nice for short getaways.
Genuine Hotels.com guest review
1 night romance trip Apr 9, 2014
A Traveler
US
4.0 / 5Excellent
"Great location to boardwalk"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I would recommend this hotel and I plan on staying there again
Genuine Expedia guest review
Other trip Apr 12, 2014
A Traveler
US
5.0 / 5Outstanding
"short walking distant to the Boardwalk"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time my husband and I visit Santa Cruz. WE LOVE this hotel! the room was clean and the staff was awesome! We would recommend this hotel since it is only a 5 min walk to the beach and boardwalk!
Genuine Expedia guest review
Other trip Apr 2, 2014
MK
US
3.0 / 5Good
"No bad, but Not Great"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was in a good location to the boardwalk and beach. It was about a 5 minute walk down to where all the shops and games were, and about a 10 minute walk to the pier. However, the hotel is a little old and dated, and not located in the best neighborhood. The parking is also very limited, with a cramped lot. We got the room right by the ice/vending machines, and the steps to the upper level were right outside the door. People were sitting on the steps and smoking a lot of the time. The room was a little dark and old, but the bed was comfortable, which was a big thing for me. Check your room when you get there! I booked a room with a King Size Bed, and was first given a room with a Double, and had to go back into the office to request the correct room!
Genuine Expedia guest review
Other trip Mar 30, 2014
Mark
US
4.0 / 5Excellent
"Small hotel, close to the beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed there a night to conclude our west coast road-trip. Santa Cruz itself was really disappointing but the hotel was more than decent. Conveniently placed walking distance to the pier and the boardwalk. The tenant seemed really nice, the facilities were basic, nothing fancy, but the bed was comfortable and the breakfast decent! Would recommend it for a cheap night, not more!
Genuine Expedia guest review
Other trip Mar 26, 2014
Lucas
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
I had read that others who had stayed here had been give room keys to already occupied room. Durning our stay they gave another couple keys to our room. Very disappointed! I told the man at the front desk that he should read there hotel reviews and that they really need to take this seriously! People have all there belonging in there room and that this shouldn't happen! He assured me that they didn't take anything...but that's not the point. He seemed to be defensive and a little rude. I sure hope that this hotel takes a look at how they distribute keys. But it was a nice hotel otherwise.
Genuine Hotels.com guest review
2 night family trip Mar 7, 2014
Cristy
US
3.0 / 5Good
"Trip to Santa Cruz"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Whole experience was okay. Good thing was we got an early check-in.
Genuine Expedia guest review
Other trip Mar 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location ,best deal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room is very clean and the bed is very comfortable ,the staffs is very nice and friendly .it locate in a great safe location very close to Broadwalk
Genuine Expedia guest review
Other trip Mar 4, 2014
A Traveler
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was updated and modern with a comfy bed. Price is probably because you are less than 2 blocks away from the boardwalk, but could have been cheaper (especially during off season). Still a great, clean, friendly place to stay.
Genuine Expedia guest review
Other trip Feb 19, 2014
M
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
comfy beds
Genuine Hotels.com guest review
1 night trip Feb 9, 2014
A Traveler
US
4.0 / 5Excellent
"Best part is location one block from the beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Has a nice time, location near beach was great. Free breakfast was fine and the price was right.
Genuine Expedia guest review
Other trip Feb 4, 2014
Kathy
US
4.0 / 5Excellent
"Great location and wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Not sure what the going rate for this hotel is but we got a last minute deal. You can't beat the location. Walking distance to the Boardwalk and Wharf. Lots of bike trail access. The rooms were small but comfortable and in good condition (although the bed was a more firm than I prefer). The parking was tight, but doable. The front desk staff was so friendly and accommodating. Great experience and recommended for families or couples.
Genuine Expedia guest review
Other trip Jan 27, 2014
Dana
US
4.0 / 5Excellent
"Close to beach and boardwalk"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was worth the price. Clean, fairly well kept, and great location. Staff was friendly and helpful. Breakfast, bedding, and pool left something to be desired.
Genuine Hotels.com guest review
3 night trip Jan 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were very clean staff were on top of it to keep it clean. Front desk clerk was very nice. Only flaw wish there was a sitting area to have a couple beers or barbecue.
Genuine Expedia guest review
Other trip Jan 5, 2014
Raider Rob
US
4.0 / 5Excellent
"Great location if you are visiting the boardwalk!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here on our drive down the California coast. This is a very convenient place to stay if you have kids are hoping to go to the boardwalk. It's only two blocks away and includes parking. Nice to have a place to walk back to take a break. Our room had the typical amenities for a motel (frig, microwave, complimentary coffee). Room was small but clean. A very small pool in the front which we did not use. Breakfast was included in small office / registration area. Overall, good value if you are looking for a no frills, clean place to stay near the Boardwalk.
Genuine Expedia guest review
Other trip Jan 4, 2014
anon
US
5.0 / 5Outstanding
"Excellent location!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was 1 block away from the main entrance to the Boardwalk. Breakfast could have been better but for the money spent, it was a great buy.
Genuine Hotels.com guest review
2 night business trip Dec 29, 2013
Cesar & Suzie
US
4.0 / 5Excellent
"BOARDWALK VISIT"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
December, 2013 - Spent a night with my two grandkids, went to the Santa Cruz Boardwalk (which is walking distance just down the road). The Boardwalk rides and arcades were really fun. The beds were very comfortable and everything was quite acceptable. The complimentary breakfast the next morning was great.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2013
Robert
US
5.0 / 5Outstanding
"Simple comfort close to the Santa Cruz Boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We came in specifically to enjoy the boardwalk and this hotel did not disappoint. It is right down the street, practically in spitting distance, and the manager who checked us in (Prince) was extremely helpful. There aren't frills (besides an awesome breakfast) and the room isn't big but it's great.
Genuine Expedia guest review
Other trip Nov 17, 2013
Neil
US
4.0 / 5Excellent
"Location and cleanliness"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel is just one block to boardwalk and the room was very clean with new mattress and comforter
Genuine Hotels.com guest review
1 night business trip Nov 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Pleasantly surprised. Nice modern clean room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pleasantly surprised. Nice modern & clean room, short walk to the boardwalk. The only downside is that there is a shortage of parking spaces. The parking lot is small & cramped. We stayed in the upstairs back corner so it was very quiet.
Genuine Expedia guest review
Other trip Nov 5, 2013
Terry
US
2.0 / 5Fair
"Close to the boardwalk"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Parking lot is awkward and small. The room was nice and updated, but was not very clean. There was other peoples hair in the corner in the bathroom and on the bathroom door. The room was pretty small. There was no dresser, just a bookshelf. It is close to the beach boardwalk.
Genuine Expedia guest review
Other trip Nov 2, 2013
boardwalker
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very professional and extremely helpful. Nice room and location was great.
Genuine Hotels.com guest review
1 night romance trip Oct 29, 2013
Shelly
US
5.0 / 5Outstanding
"friendly staff good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
good and clean. decent breakfast with sausages and boiled egg included. how a motel should be but many others are not.
Genuine Hotels.com guest review
2 night trip Oct 9, 2013
Jim
US
3.0 / 5Good
"2 blocks from the Broadwalk"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The room was small for four people. The rooms needs to be updated. We were told by the people that worked in the hotel not to move our car cause we will not get another parking spot. The best thing about this hotel is that it is 2 blocks from the Broadwalk.
Genuine Hotels.com guest review
2 night trip Sep 28, 2013
Rod
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Good location, small rooms, and little parking
Genuine Hotels.com guest review
1 night business trip Oct 1, 2013
Clarke
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was good. The room was a lot better than I thought it would be, however they did not have extra toiletries, there was only one roll of toilet paper and not many towels. Other than that, we enjoyed our stay at this hotel. Thank you.
Genuine Hotels.com guest review
1 night family trip Sep 21, 2013
Erika Q
US
3.0 / 5Good
"Very close to boardwalk"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My only issue with hotel was there is not enough parking slots for the guests, what city would approve a hotel without enough parking? You double parked and had to give your keys to front desk. I wonder if they don't sell parking spots and that is why there is none left. But the room was clean and quiet except for crying baby next door. The front desk person was "just watching" it for his uncle, didn't know anything about the boardwalk or the discount tickets they supposedly sell. Decided not to stress about it. Breakfast was decent. Overall nice and close to boardwalk. Expensive but we had no choice.
Genuine Expedia guest review
Other trip Sep 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Pretty good free breakfast, walk to boardwalk, rooms were clean. Pool was extremely small just a little bigger than a spa, but was fine for us with our 2 year old.
Genuine Hotels.com guest review
1 night trip Aug 30, 2013
A Traveler
US
4.0 / 5Excellent
"CLOSE TO THE BOARDWALK"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
ENJOYED THE ROOM AND HOW CLOSE THE ROOM WAS TO THE BOARDWALK
Genuine Expedia guest review
Other trip Aug 26, 2013
Maureen
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews