"nice location..cursed air conditionning"
The hotel was very nice, rooms are big, showers with jets. the bathroom is a little small though particulary the space around the sink. My rate included free Wi-Fi which they did not confirm whe I checked-in they told me I had to pay extra $15 per day!! first room I had to change because the air conditioning unit was not working and it was making a […] lot of noise. Second room was as hot as a sauna - 90 degrees hot air impossible to breathe - and the air conditioning wouldn't lower or turn off even though I tried. I had to call engineering department to come and stop it. The problem is that once turned off, the freezing cold air from outside - 22 degrees - would come through the air conditioning unit, so they brought me a portable heater but that wasn't enough. I used pillow cases, pillow, iron board to prevent the air from coming in. first night I tried to accept that, but 2nd night was too cold, so I asked for a blanket at reception, the guy was very rude and it took 45mn for them to bring a rough disgusting blanket. So I called and asked for them to come and fix it while I was gone during the day. Coming back in the room, I find chocolates to bribe me and a letter saying that the air conditioning unit had been fixed, which obviously hadn't since my homemade anti-cold barrier made of pillow cases was still on the railings. I was very mad and called front desk, they sent someone again that confirmed that nothing had been done. Read moreGenuine Hotels.com guest review
Awesome hotel, great staff, perfect location! Great value def best deal in area rooms are awesome, will stay again 100 percent - Lukas HenriquezGenuine Expedia guest review
"Staff was unhelpful and rude"
When booking the hotel, the website stated "Free wireless Internet" but it is only at the lobby which is very misleading and we tried to talk to the staff but they were rude and unhelpful.Genuine Expedia guest review
"The hotel is getting older and in need of a refres"
It was Ok , but I have stayed at nicer hotel for less.Genuine Hotels.com guest review
"The stuff never help!"
Faults ads "Include: free wireless Internet for all rooms" , It means the free Internet is at lobby only! That was very misleadingGenuine Expedia guest review
Great location and tucked away on a quiet street. Room was not huge but well equipped with nice TV and sound system and a massage chair even! Had a real shower room (no tub though). Nice toiletries (Aveda). Lobby had a bar and a cubby hole with nice (free) coffee machine. Street out front has several convenient dining options: Dig-Inn is a great value […] takeout. Read moreGenuine Hotels.com guest review
"Good location, dirty room"
My boyfriend & I were spending one night in NYC so we thought it would be romantic to get a suite. The pictures they have posted on expedia of the bathrooms are a joke. It seems as if your getting a good size bathroom with a tub that has jets. Nope- it was a person bathroom! Literally could only have one person standing in the bathroom at a time. The […] tub had hair all over it and by the time we noticed it, it was 1am and obviously housekeeping wouldn't be around. When I took a shower in the morning, the water was luke warm and had no pressure. The size of the room was nice and the bed was clean but there were spots (under end tables and in corners of the room) that had crumbs of food or dirt. As we were checking out, we decided to go grab some hot chocolate. We could hear two staff members in a back room (possibly the kitchen) arguing extremely loud over who's tables who's and customers. They were really going at each other. It was really ridiculous and made the hotel look trashy over all. To top it all off, we paid $320 for our suite and because they don't have parking, had to pay another $90 for parking. We will definitely be staying some where else next time. Read moreGenuine Expedia guest review
"A sub-par experience"
I chose this hotel because it is conveniently located off of 5th Avenue, and a fraction of the price of its neighboring hotels. The staff is friendly so I'll give the concierge 5 stars. The dingy and dirty elevator to my room is a glimpse of what I was about to expect. I am going to name a few things that bothered me. Some may seem menial, while others […] may be more important to you. I felt like I walked into a cloud of cigarette smoke. The stench of cigarette smoke was either saturated in the carpets, or coming through the vents. Either way, it was clearly apparent that someone had been smoking inside the hotel. The carpets (I don't know why they even have carpets) were dirty and stained. The toilet paper (sorry, I have to mention this) was cheap and thin. The bed was hard and the sheets were anything but soft....another cheap alternative. The bathrooms are not pleasant...The sink looked like it belonged in a prison bathroom. (Ok, maybe I am being dramatic) but the whole package was grim. On top of it all, the windows did not keep any noise level out - even on the 8th floor, I woke up several times to people yelling on the street level. With that being said, I would not book another night in this hotel, sadly. I wish for them to upgrade their sheets, add a pillow top on the mattress, take up their nasty carpets, and spend the extra dollar on nice toilet paper! (Ha, I love the last one....but c'mon, I know you readers know what I'm talking about). Read moreGenuine Hotels.com guest review
"Good Mid-Town Boutique Hotels"
Hotel is smack in the middle of Manhattan and I can't understand why it can not arrange to have a few hot items on their late night dining menu (even if only in the Winter). This makes no sense when I am in NYC, the city that has it all. Also, this hotel has always offered free wifi and now it does not, even if Hotels.Com web site said it was free. […] Have stayed a few times and with each visit it makes me think it might be time to try out another option. Read moreGenuine Hotels.com guest review
"Do Not Disturb Means Do Not Disturb"
Everything was great except the fact that I had the do not disturb sign on my door and they still went in my room. The manager of the cleaning staff, instead of just apologizing and assuring me it wouldn't happen again, tried to reason with me that they should clean the room, when I didn't want it. Other than that, their room service is really good, […] the gym is nice, the beds are totally comfy and it is in a great location. Walking distance to a lot. Read moreGenuine Hotels.com guest review
"My one day stay"
I had a very nice stay except when one of the other hotel guests knocked on my door and asked me to turn down my music, but overall I enjoyed my stayGenuine Expedia guest review
Annoyed that the wifi was advertised as free but it turned out to only be free in the lobby and room access was priced very high.Genuine Hotels.com guest review
"Nothing to write home about"
The room was very small and many broken things (was street side). Only a shower, no tub. It was clean, but attention to detail was not there, so the little things were just severely lacking. Bed and pillows were okay, but nothing to write home about. Staff was extremely nice, helpful, and professional however after storing bags, upon their return something […] (maybe shampoo?) had spilled on the outside of my luggage, and no attempt was made to clean it off or even to address it. I had to clean it once in my room with the washcloths present. While there was nothing glaringly wrong or bad, it just felt almost shabby. I wouldn't return for the price. Read moreGenuine Hotels.com guest review
"great mid-town location"
We had a nice stay at the Shoreham. Central location made it easy to walk to all things mid-town and up-town (Times Square, Central Park, shopping on 5th & Madison, The Met, etc). There's a subway and starbucks right around the corner when you're ready to grab a cup of coffee and venture downtown/Brooklyn. Rooms are small but comfortable.Genuine Hotels.com guest review
"good price and location"
greatGenuine Hotels.com guest review
"Worse service in a long while"
Room was not ready by 4:00 PM on check in day. We had to leave to downtown so just left our luggage at the concierge. When finally returned to use our room at 9PM, the room was very hot. Had to leave window open at night and since Manhattan never sleeps we didn't either... No accommodation from the Hotel. Even though the hotel could not accommodate […] us as requested, they did not offer a late check out. Asked management to respond to my complaint but they have ignored me (just like when I was a guest) so no surprise. Read moreGenuine Hotels.com guest review
"Watch the cancellation policy..."
I had an illness in the family and the hotel was totally unwilling to provide any refund at all. Watch the cancellation policy. The fees I paid wiped out all the savings I've gained from using Hotels.com in the last several years.Genuine Hotels.com guest review
"Nice hotel in Manhattan"
Had a nice stay in mid-town Manhattan. I was surprised they went for a Euro-modern look in the rooms and lobby. Staff is great, very accommodating.Genuine Expedia guest review
One of the best Hotel I ever stay, the staff, the cleanliness, the price, everything was fantastic.Genuine Expedia guest review
"Nice hotel. Close to theaters. easy access to subw"
Other than my key battery dying several times, my stay at this hotel was great. The staff was friendly and helpful.Genuine Expedia guest review
"I'd stay again."
We chose this hotel for price and location, and we were not disappointed. Staff very helpful and friendly. We did have a window that would not latch closed, however, making the room very cold. It was supposedly fixed once, but wasn't. Then they did fix it, and came to move our bags to another room per our request, but after knowing the window was latched […] closed, we stayed in the room. Overall, very nice though. Read moreGenuine Hotels.com guest review
Perfect for a short stay. Close enough to Times Square. Easy access from a subway station.Genuine Hotels.com guest review
one night an irate guest was fighting/screaming/cursing about an hour . After numerous complains the situation ended. Other than that great hotel.Genuine Hotels.com guest review
The staff was awesome, bought my gf flowers to wake up to and they provided me with a vase for the duration of our stay, very friendly...only down side is the shower, the entire bathroom floor got wet whenever one of us showeredGenuine Hotels.com guest review
"Small hotel, but great area !"
Everything was close , that's why I like this area !!Genuine Expedia guest review
This hotel is located only steps from 5th Avenue but 55th Street (between 5th and 6th) is dirty and uninteresting. The hotel is trying too hard to be "cool" and lacks warmth and comfort (despite a massage chair in the room). The bathroom is in a "light cube" which provides little privacy. The Bose alarm and radio didn't work, there was no iron, the […] bed squeaked and I was interrupted from a nap by loud maid staff and someone claiming to want to "freshen the mini bar". On the plus side, the hotel provided free coffee in the morning and some limited breakfast items (for purchase). The bed was comfortable, the elevators were not crowded and valet service was helpful. Read moreGenuine Hotels.com guest review
This is a boutique hotel so don't expect anything glamorous. In fact don't expect a window. The room was very small and not well lit. The hotel was a lot like the hotel I stayed at last year in Londan, which was only 2 blocks away from the London Eye. So it's all about the location which is absolutely great - right off of 5 th ave and right between […] Rockefeller center and Central Park. I wouldn't recommend this hotel for families with small children. Read moreGenuine Expedia guest review
The champaign offered at check-in desk was marvelous! When my room key didn't work after three trips back upstairs and three separate attempts, I was upgraded to a Junior Suite and given more champaign. It all made me a happy camper :).Genuine Hotels.com guest review
"Great Weekend Stay in New York!"
My daughter and I went to new York to do some shopping and see a show and the Shoreham was perfect for us. They were extremely pet friendly, so we were even able to take our dog with us. The staff was very friendly and helpful. Will definitely stay here again.Genuine Expedia guest review
We were visiting family in NYC over Thanksgiving when we stayed at the Shoreham. The staff was fantastic!! They went way out of their way to ensure us a room that had a balcony overlooking the parade!! The room was beautiful - we stayed in a suite. Plenty of room for a family of four. Incredible bathrooms, very clean. This hotel made our stay!Genuine Hotels.com guest review
"convenient, clean and nice"
Had an event at the University club so it was perfect. door man could have been better, otherwise fine.Genuine Hotels.com guest review
"Ideal for what we wanted...."
It was a great hotel-- just enough out of the way as to not feel like a tourist hotel but nice rooms, comfortable, very clean and helpful staff.Genuine Hotels.com guest review
"Great hotel and perfect location!"
I was very happy with the service, the room, the ease in checking in/out. Thanks NY!Genuine Hotels.com guest review
On the expedia site it was advertised, that the hotel has a free Wi Fi, when you log on, to says, that Wi Fi cost $14,99, but for you it is free, no way, I have been charged $15 per day for the internet connection.Genuine Expedia guest review
Easy location for the meetings I had while in the city. Room temperature was a little difficult to regulate...no drinking glasses in the bathroom. Other than that, good. Room service was quick and convenient.Genuine Hotels.com guest review
"Best location for tourist"
Room too small for lounging. Ice only available with slow room service. Good restaurants across street, central to everything.Genuine Expedia guest review
Loud pipes near our room that kept us up one night. Comped breakfast for the trouble. Offered us another room if it didn't stop, but it would intermittently start up again and again. Great location. Friendly staff. Ashtray in a drawer even though we requested non-smoking room.Genuine Expedia guest review
"location, location, location"
Location is fantastic! Got off to a little bit of a rough start with room right over the side walk...but they were able to put us on a higher floor the next day. Hotel rooms were amazingly quiet from the street noise. Nice to have breakfast available in the hotel.Genuine Hotels.com guest review
"Good Location Bad Hotel"
The location is perfect and it was convenient for what I was down for this week, and the room was actually more spacious than I expected, but the compliments stop there. The front desk staff were joking sarcastically about the guest in line before me after he left, right in front of other guests. The walls and doors were grimey and dirty, and the overall […] decor of the hotel was absolutely disgusting. Read moreGenuine Hotels.com guest review
"Hotel is ok for an overnight stay"
The Hotel is ok for an overnight stay. I wouldn't recommend anything more than one night unless you don't mind living in a closet. Everything in this hotel was small. For starters, the elevator can only accommodate two people and if you have luggage with you I wish you luck. You will be better off with the stairs if you are on a low floor. The room […] is small which is expected in NYC but the bathroom is ridiculously small. Another review mentioned its like a bathroom on an airline. So true, except it does have a bath/shower. The lighting in the room, or lack of, is quite annoying b/c you can't see anything! The room was clean but. then again it probably seemed clean b/c I couldn't see anything. This hotel is nothing more than a 3 star. Overall, if this stuff doesn't bother you then for the reasonable rates, very pleasant staff and great location its worth it for a night. Read moreGenuine Hotels.com guest review
"Good location, good value, but small room"
The Shoreham is good value given its location, on W 55th. Convenient to museums, theatres, and shopping. I have stayed there twice before, and each time my room (as I expect most of the hotel's) are very small. I was there by myself so I was fine, but if someone else shared the room, it would have been very tight and a bit uncomfortable.Genuine Hotels.com guest review
"Close to Central Park and the theater district"
Stay was great and location was good as well. Hotel staff not very knowledgeable regarding local dining. Room a little strange, bathroom was quite large, but had very small sink and no other shelf space.Genuine Hotels.com guest review
The room was very attractive and clean but the lighting was inadequate (except for over the bed) and there was no full-length mirror. The bathroom was very small.The location was excellent.Genuine Hotels.com guest review
was good, but for this rate could make wireless internet included in room facilities. And receptionist could be d bit more courteous. Location is great!!!Genuine Expedia guest review
"Close to everything we wanted to do!"
Loved the hotel. Rooms were tiny but comfortable enough as long as you didn't come to hang out in the room! It was surprisingly quiet. There was no noise in the bedrooms. I don't even think we saw anyone else on our floor the entire time we were there except for maids.Genuine Hotels.com guest review
"Decent for the money"
This is a hip hotel, in a perfect location. The suite with sofa bed is more than ample for a family of three. The bathroom is extremely small, even by NYC standards, but adequate. The decor throughout is very hip though the bathrooms are showing some wear. There are some lovely perks, however. The lounge, on the first floor, is a wonderful rendez-vous […] spot, if you are traveling with others and need an easy gathering location. The complimentary coffee/cappucino machine is welcome and a savings for that first cup, in the morning. The fitness center is clean and comprehensive. The staff are friendly and helpful. Read moreGenuine Hotels.com guest review
"Great hotel, perfect location."
For me it was the perfect hotel in the location I needed to be.Nice bed, great bathroom, good products.Food is good, free coffee not that great.Friendly staff, street with lots of food options etc...Very central.Genuine Hotels.com guest review
"Nice little hotel with and excellent location!"
The hotel is really nice and cozy hotel. Somewhat decorated in a contemporary style. The hotel staff are amazingly polite and courteous. The hotel was able to offer reasonably priced ways of parking, getting around and provide maps and some guidance of NYC. Location is incredible, its about 4 blocks south of Central Park (10 min. walk) and 10 blocks […] up from Time Square. By subway Time Square, is literally about 2 mins away. The hotel is located about 2 blocks from the subway station. We had a smaller room with a king size bed and accessible bath.....is was a pretty nice room as seen in the pics, but with the accessible bathroom there is no shower curtain (which the hotel was absolutely up front about). Trustworthy hotel!! Read moreGenuine Expedia guest review
"Exceptionally comfortable bed"
I hate those hard as a rock cheap beds -- the Shoreham bed was the best I've ever had. Bathroom is very small in size but OK as long as you don't weigh 3-400 pounds. Shower was very good with very good water pressure and a great shower head. We had a corner room so we had two windows (we were on the 7th floor; no view at all -- 15 feet from a another […] wall from one window and multiple other backs of other buildings from the other -- but they did let in light). Read moreGenuine Expedia guest review
The Foreham allows pets, this was the main reason for staying here since the hotel is located 5 blocks from Central Park. We stayed at one of their penthouse suites, plenty of room for the dog and us. Quiet, yes, very quiet for a Midtown hotel, and sunny.Genuine Expedia guest review
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