"didn't offer in room WIFI or Comp. Breakfast!"
OK but not good enough, It was too much money for such a hotel and service.Genuine Hotels.com guest review
Everything was average. The sink was too small. Room was very small.Genuine Expedia guest review
"Overall, a nice, pleasant place to stay."
The maintenance dept. promptly unclogged the toilet. The air conditioning was quite comfortable. The decor of the rooms was nice. Cold, liquid refreshment was in the room refrigerator.Genuine Hotels.com guest review
The hotel decorations were minimalist which works well in New York as it endures wear and tear. I struggled with the service though. The front desk always felt understaffed. I also found their late checkout policy very rigid and unreasonable.Genuine Hotels.com guest review
"Friendly staff, high quality accommodations."
The staff was very friendly and accommodating. The room was huge for NYC standards. The bathroom was quite small, but nicely decorated and up to date.Genuine Hotels.com guest review
"All around perfect NYC experience!"
Excellent staff, excellent accommodations, excellent location! Super happy with our selection!Genuine Expedia guest review
"Upgraded us it was so awesome with a balcony"
Amazing, clean, great staff! Nice rooms! Checked in early which was sooo great. Food was great at hotel.Genuine Expedia guest review
Great room. Great location in the city. Quiet no noise issuesGenuine Expedia guest review
"Good location but poor condition"
Cable TV was down one day and front desk staff not too friendly or helpful. Hotel not too clean, mosquito in room.Genuine Hotels.com guest review
Enjoyed our time in NY. The hotel staff was friendly and helpful. The room is quaint and small. Everything was clean and daily housekeeping was nice. The shower pressure was great! Time Square is near by, just a short walk. Thank you for a pleasant experience!Genuine Expedia guest review
"Good location, would stay there again"
Very good location: right in the middle of the street, between 5th and 6th ave. Nearby places to eat, though quite expensive,. The room had a good size,was clean and quiet.The bed was comfortable . But, the bathroom was tiny. Two person couldn't use it at same time. The elevator was also very small. The staff was helpful when we asked for directions. Though […] I felt safe, there wasn't always somebody guarding the entrance to the hotel. Anyone who entered wasn't visible to front desk Read moreGenuine Expedia guest review
"GO SOMEWHERE ELSE"
The staff was great from the doorman to the bartender in the lounge. However, the room itself was just ok. The bathroom was very small. I am sure the penthouse has a better space!!!! The shower is nice, but no tub; which is ok for a short stay. The sheets were clean. There was a bobby pin on the floor. I did not touch it because it was not mine. The […] next day it was still there which means they did not vacuum. I do not understand how this can be rated a 4-star hotel. Rooms look old. No Way Jose!!! Read moreGenuine Expedia guest review
Great location. Staff was excellent, especially Amelia. She was always friendly, very professionally and very knowledgeable about NY. The room a/c was noisy and mattress was old. But for the price and location, we would book this hotel again.Genuine Expedia guest review
We had a great time. Took subway to tennis tournament and were able to see two Broadway shows.Genuine Expedia guest review
"Good tourist hotel"
There was only one chair in room and the only good lighting was in bed. The lobby was not inviting and poorly lighted. That was ok for devices. The chairs had no arms and were low, not good for the seniors.Genuine Hotels.com guest review
"Great location in city."
Hotel is near 5th Ave. Great shopping. Walked everywhere. Subway is very close too for downtown Ferry. Hotel was big enough for 3 of us. King size bed and large bathroom. Great shower. Had to ask for ice. No machine. Small elevator. Room looked out to wall, but was not inside much. Would stay there again. Very friendly.Genuine Hotels.com guest review
"4 Star Excellence"
Memorable stay at the Shoreham. Drinks at the bar were a bit pricey, but perhaps I'm spoiled because I live downtown near many cheap watering holes. The Hotel design is modern and cool and they always had good music playing in the lobby and bar. The bar has delicious comfort food.Genuine Expedia guest review
"great location, friendly staff"
This was our The hotel is in a great location, right off of 5th ave. Hotel staff was very friendly and helpful in answering questions.Genuine Hotels.com guest review
"The hotel was in a good location."
The staff was overall nice, but we had to wait for our room to check in along with many other people just waiting in the tiny lobby. I also had called in advance twice to have chocolates and fruit in my room to surprise my 13 year old daughter and it was very late and was not impressive. The food was over priced for the poor quality in room service, […] but the attendant was nice. Room Service is also not 24 hours. Read moreGenuine Expedia guest review
Front desk staff were not very friendly. Felt like I was bothering him when I asked to check in. Didn't feel welcomed. We asked for a room with the best view on Expedia. We got the second floor with a terrible view. We asked for extra towels on expedia, which we never got. Room was amazing though. Beautiful and big. Very pleasantly surprised.Genuine Expedia guest review
"Great hotel, close to everything!"
Everything about my hotel stay was great! Room was spacious and clean. Staff was super friendly and helpful! Location was great for getting anywhere in the city. I would definitely recommend!!Genuine Expedia guest review
"great hotel close to everything"
the whole experience was wonderful,hotel staff very helpful, friendly etcGenuine Expedia guest review
"Needs some love"
The hotel is fine except maintenance is letting it down. The elevator button didn''t light up for our floor unless you gave it a few bashes. The telephone handset didn't work (so we needed to do everything on speaker). And the wifi didn't work in the room OR in the lobby. When I brought it to the desk clerk's attention, she said "the wifi doesn't work […] for Apple laptops" and shrugged. Read moreGenuine Hotels.com guest review
"Very nice stay"
From the check in time to the check out an awesome experienceGenuine Expedia guest review
"nice upper-west side boutique hotel"
We enjoyed our stay--it was close to everything we anted to see. The staff was very courteous, and the room, though small, was quite comfortable. We would stay there again.Genuine Hotels.com guest review
The staff was friendly and accommodating. Our first room that was assigned to us was very dark and depressing. I was surprised that they even rented a room that when the window shade was opened, It faced a dark area. I did complain and they changed our location.Genuine Hotels.com guest review
"getting 2 know NYC"
rooms are 2 small, I felt I was in a cruise stateroomGenuine Expedia guest review
"The Pull Out Sofa is Terrible"
The room was fine with the exception of the pull out sofa. Do not think this is going to be a replacement for a bed. The com for didn't even come near to a standard pull out sofa.Genuine Hotels.com guest review
"Nice hotel close to Times Square"
Great location and awesome staff and the rooms were cozyGenuine Expedia guest review
"Convinient for the price"
Good value for money in the area, very close to 5th and Central Park and Rockefeller Center. Small room and a little noisy. Not a Boutique Hotel, TV does not work well.Genuine Hotels.com guest review
"Very nice place to stay"
Stayed overnight for a birthday trip to NYC for a friend's 12 y.o. daughter. It was two adults and two kids (10 and 12) and we had booked a double queen room. The hotel was easy to get to, located in a great location for shopping and sightseeing, and unbelievably quiet for its location. Upon arriving at hotel, our room wasn't yet ready, but they held […] our luggage for no charge. We had gotten some treats from Zaro's Bakery and stepped into the cafe to order some drinks and eat the items, but a blond woman promptly and rather rudely told us to get out because we had outside food. We told her we were also going to order drinks and lunch for the four of us, but she said that we couldn't stay if we had any outside food regardless if we are it or not. There were other guests who had followed us into the cafe, but left after commenting how rude this staff member was. Though the cafe offers a small buffet breakfast, we chose the next day to get room service (which was very good) because of this woman's attitude. In the way to get the complementary coffee/espresso/lattes/etc. on Sunday morning, we overheard her telling a guest to not take so much food from the buffet because she didn't want to have to refill it yet. As for room service, the food and service was excellent. There are dozens of restaurants within just a few minutes of this hotel, but the kids wanted to experience room service for the first time and the prices were very competitive to many of the restaurants we also looked at. Both dinner and breakfast arrived hot with plenty of condiments. Check-in was very easy, and the lady who took care of us more than made up for the grump in the cafe. She upgraded our room for no charge when she learned the reason for our visit, was very sweet, and incredibly helpful. Though we had a different person at checkout the next day, the experience was just as pleasant. We ended up in a penthouse suite with a king bed, a European sofa sleeper, a massage chair (which the 10 y.o. Read moreGenuine Hotels.com guest review
"A decent price for a great location."
The room was spacious, for Manhattan, and impeccably clean. There was a little shabbiness around the edges, and there was no point opening the window blind, but you probably didn't come to Manhattan to hang around the hotel room. There was only one serious failure in the service. I wanted to leave a tip for the maid and needed smaller bills. The front […] desk would not make change for me and sent me to the bar. The bar also refused to make change. I returned to the front desk to complain, and they just said I should try a bodega. Fortunately the nice kids at the juice shop down the block were willing to help me out. Read moreGenuine Expedia guest review
"Jesus was at the Shoreham"
Location is perfect. Accommodations were very good. Everything is within walking distance. (shopping, restaurants, Central Park, Time Square and more) I would surely stay at the Shoreham again.Genuine Hotels.com guest review
"Perfect for a romantic weekend getaway"
Close to everything central park just a few blocks away great restaurants around the corner and if you want to shop there's plenty of stores in walking distanceGenuine Expedia guest review
"Horrible experience& overcharge on internet fee!!!"
The hotel has the worst service and facility ever!!! 1.The shower room is designed in such way that the water overflows everywhere, even into the bedroom. 2. The toilet was in a bad condition that it also overflowed on morning. 3. DON'T USE THE INTERNET! The hotel charges $xx for each device per night and they never tell you that. We used 2 iphones […] and 2 ipads so they charged $xx times four for only one night use!! Overall, very bad experience for my family. Read moreGenuine Hotels.com guest review
This hotel has seen better days. ...should be a 2 star hotel. No air conditioning in the restaurant, room in desperate need of a paint job and minor repairs and a good scrubbing to clean it up. Carpets are worn and the elevators are slow. The staff was friendly and does their best to be accommodating. The location is excellent.Genuine Hotels.com guest review
"Non-chain hotel close to 5th ave and Central Park"
This is the 3rd time we've stayed at the Shoreham. Since we now have a child, we got a Jr. Suite. It was very spacious by New York standards and the separate room (with a door) made it nice at nap time - I could watch tv and enjoy the massage chair while the little one slept. The bathroom was typically very small but nice (crowded to bathe a child but […] not impossible). When we arrived, our room door wouldn't close completely, but maintenance came immediately and fixed it. We love the proximity to Central Park and other midtown attractions. Read moreGenuine Expedia guest review
"Great hotel, great price"
I was pleased with the price of this hotel considering the quality of the room and the locationGenuine Expedia guest review
"Nice location, but need to be cleaner"
This is very decently located hotel, close to Times Square and Central Park. Facility wise this is not a very good hotel. Full size bed was not comfortable at all, it was sagging. Had booked a junior suite, but sofa bed was not enough for 2 kids. They did not provide comforter for sofa bed, when requested, whatever came was not good. Will not recommend […] to a friend. Read moreGenuine Expedia guest review
Nice place. Clean and well decorated room. We were very happy with it.Genuine Expedia guest review
Contemporary boutique hotel, great amenities, and friendly staff. We had one issue with our AC and it was fixed in 10 minutes after we called the front desk. The only drawback was the elevators. They are TINY and no ac in hallways or elevators. Other than that, it was great!Genuine Expedia guest review
"Quiet and convenient."
Very close to Central Park, the subway, and Times Square. It was very quiet, which was surprising. The room was small, but expected. The breakfast was very overpriced.Genuine Expedia guest review
"Good for biz"
Small room (very NYC) - View from room / Concrete wall. I had registered for King Bed - only had queen when I checked in at 5 PM; offered to move me the next night. Elevators - sound like they will grind to a halt at any moment. Bed - squeeky. Shower - hot and renovated bathrooms. I did get free WiFi one night ($14.95) in the room .. works very well. […] Good desk for work. and plugs accessible. Location - Ideal for mid-town; right between 5th & 6th Ave. No coffee in rooms - Starbucks - couple block walk. For Biz - Ideal Hotel. Pleasant service. Read moreGenuine Hotels.com guest review
"cramped, hot room, but in a nice location"
this hotel was located right between 2 areas my friend and i wanted to visit. it looked very nice on the website, but it actually was run down. we were able to check in way earlier than expected which was really nice, but once we got up to our tiny room, things changed. There was a sticker from someone else's clothing stuck to the inside of the comforter, […] the air conditioning did not work, the view was of a brick wall and the wall/headboard was FILTHY. the headboard went over the bed so you couldn't really lean back to read or rest. We called about the air and the maintenance man arrived quickly, said it was the filter (which was hanging out of the bottom of the unit) and plugged in a dirty tower fan on our desk that blew dust everywhere. he said the air would cool down, but it didn't, so i went to the front desk to see what they could do. i was told there were no other rooms until the next day, but after protesting that we wouldn't be able to sleep, the guy called the maintenance man who confirmed that the air was broken and couldn't be repaired. we were moved to a different room and the bellhop (super nice) brought a cart to help us. that room was larger but also hot. the following day we overheard another traveler say that the hotels won't turn the air on until it's super hot to save costs. i think as a paying guest, i should be able to regulate the temperature of my room! also, the ceiling caved in over the bar after a heavy rain, making it inaccessible. Read moreGenuine Expedia guest review
"Close to Radio City Music Hall, Broadway and 5th"
Was running late and frustrated by time I got to hotel, needed to be at a show already. Staff was wonderful, got me into my room quickly and flagged a taxi for me while I was quickly changing clothes. Room was cute and very comfortable. Staff even gave a great recommendation for a place to get a mani/pedi the next morning. Everyone was helpful and super […] nice. Read moreGenuine Expedia guest review
Hotel was nice in a good location. Room was very small though, water pressure for shower was great, front desk was nice. Bar was very nice. They did not have a tv in the bar area which was not good because sports were on. They also did not have a vending machine to buy water you had to walk 2 doors down to this little area that sold different items […] . Read moreGenuine Hotels.com guest review
Easy to get around midtown from this hotel--everything is within walking distance.Genuine Expedia guest review
"great location, helpful staff"
good value for money, clean & comfortable in a perfect location. the only complaint would be that only 1 of the lifts was working during our stay which was inconvenient. that aside I would definitely stay there again.Genuine Hotels.com guest review
"Full of racial, sexism or gender discrimination."
I would like to let you know a certain staff at Shoreham Hotel is full of racial, sexism and/or gender discrimination. My wife was humiliated while getting a breakfast. As far as I see it is all because she is non-white and by herself as a female at time. There was no other reason that I could think of, because we have confirmed everything when we first […] checked in with a front-desk staff. I reported the issue of the mistreatment for my wife with a front-desk person after, but I still would like to let you know this very bad experience. Read moreGenuine Expedia guest review
"Great hotel, fablous location"
Staff was so nice, service great. With my grandson niece and nephew in N.Y. truly a magical trip! Springtime in N.Y.Genuine Expedia guest review
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