We were going on a trip and left our car there while we were gone. The staff was very friendlyGenuine Hotels.com guest review
"Great weekend in Pittsburgh"
Nice hotel near shopping and restuarants a couple exits down. We stayed here to attend a football game at Heinz Field. Downtown is a pleasant 15 minute drive. If you are going to Pittsburgh, we highly recommend eating at Eddie Merlots on Liberty Avenue for a median upscale steak and seafood restuarant.Genuine Hotels.com guest review
"Weekend get away"
Very nice hotelGenuine Hotels.com guest review
We used it for an overnight prior to flying outGenuine Hotels.com guest review
There was no mini fridge in the room.Genuine Hotels.com guest review
"Convenient and satisfying."
The staff was extremely friendly and helpful, especially Sue. She took time to help me find my way to my class reunion. I was disappointed that there was not complementary coffee and no refrigerator in the room. The hotel was very conveniently located for my stay and we enjoyed our time there.Genuine Hotels.com guest review
"close to airport"
Very nice park at hotel shuttle to airport and pickup when return great option for travelersGenuine Hotels.com guest review
There honestly was about a 5-10 minute plus walk to our room-the elevators are a long walk down two hallways and then another long two hallways to get to our room. Crazy. I am young and in shape and I thought the walk was too much (especially if you just forgot one item in the car). The hotel was nice and the staff were helpful-my only complaint is […] the poorly placed elevators and the long walk to our room. Read moreGenuine Hotels.com guest review
"Nice but service lacking"
No refrigerator and room service lacking.Genuine Hotels.com guest review
"Good place to stay"
Bed was very comfortable. Room was very nice, but they did not replace dirty glasses each day. Breakfast was expensive for what we got. We were the only ones in the dining area at the time, 8:15 on Saturday morning. It might be alright if you are on an expense account, but families appear to have correctly decided to go elsewhere. Weekend rates were […] good. Read moreGenuine Hotels.com guest review
"finally a truly accessible hotel room!"
There have been hotel rooms designated as accessible, however, the only thing that was in there were grab bars around the toilet. The Courtyard had a roll-in shower, hand-held shower hose, shower bench, grab bars in the shower and by the toilet. The closet bar is low too. Good job! The only suggestion I would make is to have a mini fridge in the room […] for those that need to refridgerate medications. Read moreGenuine Hotels.com guest review
"The best !!!"
one of the best hotels in the area ... rooms were clean and the staff are very friendly and they went beyond to help us when we needed ....Genuine Expedia guest review
"Unwilling to go the extra mile"
Checked in at 11:30 pm. Asked clerk to order a cab for 6:30 Clerk ordered cab at 4:00 am Called clerk to ask about cab at 6:35 Clerk called cab company and was told 10 more minutes This was repeated every 10 minutes until 7:35. Cab arrived at 7:40. I repeatedly asked for someone to drive me to the Marriott City Center. The reply was always "We are not […] allowed to do that." My complaint is that a policy's exists that forbids employees to help a customer in a spot NOT of their own making. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Pittsburgh Airport Thank you for your feedback and the opportunity to respond. Yes, we do provide shuttle service to and from the airport, local office partners and local restaurants within 2 miles of the hotel. Unfortunately, our shuttle is unable to travel to the downtown area which is 17 miles from the hotel. My apologies if this was mis-communicated with the front desk associates. I appreciate your assessment of the hotel and taking the time to write your feedback.. Sincerely,
"Comfortable and clean"
Ultra-comfortable beds, absorbent towels, great channel lineup on the TV, clean, quiet rooms (even though the airport is a stone's throw away!) Starbuck's available in the lobby. Perfect place to stay for sporting event weekends (10 easy interstate miles or so to Heinz Field.)Genuine Hotels.com guest review
"Decent place, clean and comfortable"
"Food" choices were bleak and expensive. Starbucks coffee was burnt tasting and lemon cake was stale and soggy at the same time. Eight buck "organic" burrito had to be nuked twice the recommended time so that the tortilla was hard - the paltry 1/4 cup of beans and rice inside was ok.Genuine Expedia guest review
"good location for my needs"
local paper not available -- noise til 2am on sat nite management did not correct -- coffee spill in main entrance not cleaned foe 2 days -- will look elsewhere for next stayGenuine Hotels.com guest review
Response by Courtyard by Marriott Pittsburgh Airport Thank you very much for your feedback and sharing your experience with us. You did indicate your stay was less than satisfactory due to noise issues , the lack of local paper and cleanliness. Please accept my apology for any inconvenience you may have experienced. We do take great pride in suring our guest's satisfaction. I do value your opinion and appreciate your feedback. . Kindly,
only drawback there was no breakfast available unless you paid for it and only snacks! I went to a restaurant that served you breakfast and it was cheaper than what was offered!Genuine Hotels.com guest review
Excellent and beyond friendly staff. We spent our 45th wedding anniversary night, although it is only 30 miles from home. After a late dinner, this was an excellent choice prior to driving home the next day. Look forward to staying again, after a late dinner or just to get away one weekend.Genuine Hotels.com guest review
"nice place- granite mattress"
Hardest mattress I have slept on since I was living in Iraq.Genuine Hotels.com guest review
The staff was friendly & very helpful. The Bistro had a delicious variety of meals. The front desk staff, goes above & beyond to make your stay the best. We will definitely stay here when we travel back to Pittsburgh.Genuine Hotels.com guest review
Comfortable. I was expecting to have a microwave and a small fridge in the room thoughGenuine Hotels.com guest review
Very nice and clean hotelGenuine Hotels.com guest review
Very nice and comfortableGenuine Hotels.com guest review
From the minute I checked into the Courtyard Marriott Pittsburgh Airport my experience was outstanding! Sue at the desk greated me with a smile and when I explained that I had come back to town for my grandmothers funeral, she went the extra mile to help me! The room was super clean and when we called down for extra towels they were brought down immediately! […] I would not hesitate to stay there again on my next visit home! Read moreGenuine Hotels.com guest review
Sue and Steve, both at the front desk, were very friendly and helpful.Genuine Hotels.com guest review
Overall good.Genuine Hotels.com guest review
"Nice hotel with friendly staff"
Enjoyable stay with consistent Marriott's standards. Sue at the front desk was very helpful with full of insights.Genuine Hotels.com guest review
"No real disappointments"
I've stayed here before and it's a good place. Quiet neighborhood but not too far from food and shopping. Fairly easy to find. Hotel maintenance is real good. The only small draw back is the vanity/sink area is not a part of the shower/tub area so it's not very private and can get a little crowded in that area. No biggie though and I liked the place. […] Would stay here again. Read moreGenuine Hotels.com guest review
No highs or lows. Definitely an average hotel stay which is a little sad for a courtyard by marriott. Good thing is you are very close to shopping and eating. But other than that, clean room with dust on top of paintings and just a very un-memorable staff and stay. It was also oat a boarder line motel pit stop stay as far as fun in the hotel.Genuine Hotels.com guest review
"Bad customer service"
The hotel was generally nice. We enjoyed the swimming pool and felt the atmosphere was just fine. However, the staff could use some work with hospitity. We came back to our room and noticed the cleaning staff missed cleaning it. We needed to report it so we tried going to the front desk and it was really busy. We then tried calling the desk three times […] with no answer. We then called housekeeping twice with no answer. So we went back down to the front desk and finally reported it. When we came back to the room someone from maintanence came with blankets then proceeded to tell me that "it wasn't his job" to empty the wastebasket. He said should have told the staff our room was completely missed. I then stated he did advise of this. However, the gentleman disagreed with me. He did finally came back to empty the wastebasket at least. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Pittsburgh Airport Thank you very much for your feedback. I'm terribly sorry for any service issues that you encountered. I will definitely discuss these issues with our staff members. I appreciate you taking the time to let me know of any problems you may have encountered . Kindly, Ann
"Had shuttle to the airport for early flights."
When you have 4 adults in a room you should have 4 set of towels and wash cloths. It was hard to haul the suitcases to rooms due to the U shape.Genuine Hotels.com guest review
Extremely nice hotel. Excellent customer service, nice selection of meals at the bistro, and ready-to-purchase convenience foods and comfort items. Only minor complaint is that there was not a refrigerator in the room, but I filled the ice bucket for my beverages, so it doesn't affect my overall opinion of the hotel.Genuine Hotels.com guest review
"Great hotel for the price"
We had a rental car, so we didn't feel the need to get hotel right in Pittsburgh. It's about a 15-20 minute drive from the hotel to Station Square. We'd park the car in a lot there for $10 the whole day and walk around the city. Very convenient and saved us a bunch of cash. The room was clean when we got there (though they could do a better job vacuuming […] through the full stay), and the beds were comfy. We also had a third person, and they only charged us for two. The fitness center was never crowded so I was able to fit in a couple of workouts, and the indoor pool was clean and not too crowded as well. Read moreGenuine Expedia guest review
.Only 15 minutes from city. Good price. Good location. Friendly front desk staff. Great the indoor pool was open till 10pm though wish the hot tub still was there. The courtyard itself was nice to hang out in - nice outdoor furniture. The only complaint was how wet our carpet was in front of the vanity for the entire two nights we were there. Also wish […] we had a refrigerator. Would go back again though. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Pittsburgh Airport Thank you very much for our feedback. . We will share your comments with our staff and managers. It was brought to my attention we had several rooms with damp carpets near the patio door t due to the recent heavy rainfalls in the area. Please accept my apologies for your issue. Thank you for your continued business. Kindly, Ann
Very friendly staff. Very clean room. Hotel not new, but updated. Comfortable.Genuine Expedia guest review
Overall goodGenuine Hotels.com guest review
Room was clean, comfortable. Kids enjoyed the pool.Genuine Expedia guest review
"Such a great hotel"
The hotel is really clean and modern. Very quiet and never had a problem with the services. The indoor pool is nice and the rooms have a lot of space. The lobby and little bistro is nice and there is plenty of space to eat. There isn't a continental breakfast, but that's the only complaint I would have.Genuine Hotels.com guest review
The room was very nice, clean and spacious. Only down fall is that it was a bit fair wWy from down town.Genuine Expedia guest review
Everything is clean and tight. We asked for a crib and a fridge and the hotel delivered it right away.Genuine Expedia guest review
It was an overnight stay, before we went home from vacation. Close to airport. Shuttle to airport is great and runs early morning. Check in staff was great, we arrived way before check in time and was able to get us into a room immediately. Wonderful and nice time. Great location!Genuine Hotels.com guest review
"Overall good experience!"
Staff was good, environment is what you expect from Courtyard and the place was clean. Couldn't ask for a better experience when staying at a Courtyard!Genuine Hotels.com guest review
Stayed here for 2 nights and found the hotel staff to be very helpful and nice. The location was great. Easy trip into town with some traffic to deal with depending on the time you were traveling. Close to the airport. The lobby looked to be renovated recently the rest of the hotel was a little dated but still decent. Would definitely stay again.Genuine Hotels.com guest review
I did have to squash a really ugly bug crawling across the ceiling in my room but other than that my stay was great. Wonderful staff!Genuine Hotels.com guest review
"Nice hotel. Convenient location."
The hotel is a private and cozy environment. My husband and I were interested in a weekend get away to visit family and friends. We did not want to stay at a hotel that was in the middle of the hustle and bustle of every day life, so I went on-line and found the Courtyard Marriott, which appeared to be away from it all. Well, when we drove up to the […] hotel, it certainly looked good from the outside. Once we checked into our room, we were really sold. We were please to be on the bottom floor with a walk out patio right into the courtyard. We couldn't have asked for better than this. The room was very cozy, as is all the Marriotts' we have stayed in. We stayed for three nights and it was like being on a romantic retreat. Read moreGenuine Expedia guest review
"Nice location in Pittsburgh Area"
Hotel was excellent - very clean, friendly staff, lots of great amenities & excellent location near Pittsburgh International Airport. Lots of places to see conveniently from this location.Genuine Hotels.com guest review
Amazing staff. Second visit and same front desk person Sue was still there and was so gracious. The staff is awesome. Got me a cup of coffee upon check in......a long day of traveling......and secured a room close to the public area. Wish every hotel treated their guests like this.Genuine Hotels.com guest review
Good hotel close to airport little far from city though.Genuine Expedia guest review
"Great hotel close to airport"
This is a very nice hotel that is close to the airport. They also shuttled us to back and forth from the airport. Great price and very nice rooms.Genuine Hotels.com guest review
The hotel was quite nice and pricing was a bargain for the quality, service and amenities.Genuine Hotels.com guest review
Response by Courtyard by Marriott Pittsburgh Airport Thank you very much for your feedback . We appreciate the kind words.
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