they charge for parking, next time I'll park at mall parking, which is free and next door.Genuine Expedia guest review
"Very nice and close enough to downtown.."
15 Min drive ta Down town....Great Location and nice rooms and facilities. ..Genuine Expedia guest review
"Nice close to downtown and nice shops"
Great location, close to shops, great room to have guest over. Rooms were clean and bright.Genuine Expedia guest review
"very close to the city with out the traffic..."
Good bargain..nice rooms very close to the city with out the traffic...Genuine Hotels.com guest review
"Great to be back!"
We have stayed here many times before. The staff and facilities are very nice. Looking forward to our next stay.Genuine Expedia guest review
"Nice hotel, Cumberland is mall area, hate malls"
Nice hotel, friendly staff, clean. Great breakfast. The area is kind of isolated, located by 2 malls. Great location for conferences at the Galleria (5 minutes walk)Genuine Hotels.com guest review
"Great hotel with convenience."
Hotel is located within walking distance of malls, great restaurants and shopping. Staff is exceptionally friendly and helpful. Great hotel to visit while in the Marietta area of Atlanta !Genuine Expedia guest review
EnjoyableGenuine Hotels.com guest review
"hotel very dated, rooms are ok!"
the property is not a four and a half star property. The rooms are dated and old, and I wouldn't stay there again. The staff was nice but it needs to be updated, I think the star rating is very misleading...Genuine Hotels.com guest review
"Nice Hotel and close to 75, 285, and dining"
It was very enjoyable. The layout of the separate bedroom and option to close off the living room makes it nice. Just a few steps over to Cumberland Mall which has a lot of good restaurants.Genuine Expedia guest review
"very enjoyable and I love it"
It was a great place to relax and enjoy my vacation.Genuine Expedia guest review
VERY COMFORTABLE AND ACCESSIBLEGenuine Hotels.com guest review
"Nice hotel near Papasitto's/Papadeux's restaurants"
The staff was very friendly and helpful. It was a very busy weekend, but they handled it well.Genuine Expedia guest review
I like this hotel. But unexpectedly they charged me $9.99 every time I used wifi and I thought that was unfair. Their competitors' wifi is free. So everything else was nice and I enjoyed staying there.Genuine Hotels.com guest review
My overall stay was very comfortable with a freindly staffGenuine Hotels.com guest review
Staff was great and very helpful. We upgraded to a double bed very easily, and the room was nice.Genuine Hotels.com guest review
"Nickle and Dime at a whole new level."
Over all for the price it really wasn't bad. That being said pretty much anything and everything was extra. There were water bottles in the room for the extra price of 4 dollars each. They also charge your card 40 dollars off top just for extras. They did refund the money but it was something they did not tell me about until the next day. By far the […] worst part was the parking though. They do not have free parking but a parking garage. The parking garage has different amounts for the amount of time you stay up to a max of 8 dollars a day. They take it out of the 40 dollars they charge your card for incidentals as they call it, for parking. The worst part is if you want some friends or family to come visit they have to pay to park as well. Read moreGenuine Hotels.com guest review
"Nice hotel across from the mall."
Wonderful hotel and I will definitely be going back!Genuine Expedia guest review
"Oldie but goodie"
Hotel rooms were a bit older than I'm used to. The suites have plenty of room however which was great. Room service was pricey but phenomenal. You have to pay to park. Overall it was a good stayGenuine Hotels.com guest review
Although it was in a part of town where depending on the direction you're going, you have to make a lot of u-turns, everything about it was excellent. Friendly staff, clean, comfortable and close to everything we wanted. Very enjoyable stay and will be going back.Genuine Expedia guest review
I love this hotel go there every Atl trip!!!!!!!!Genuine Hotels.com guest review
Stay was great but the clerks need to pay attention to details. I booked my room through Hotel .com but I got bill trought both .Genuine Hotels.com guest review
The hotel is not easy to get to from the highway. The streets are busy and not well marked. Parking was difficult (they have a parking garage, but you have to unload your car in a no parking zone). The rooms are suites which is nice when traveling with 3 people and a dog. The beds were not as comfortable as we would have liked. Our son said he had a […] terrible nights sleep because his bed was so uncomfortable. Room service was quick and the food was very good. The hotel is not easy if you're traveling with a pet. Read moreGenuine Hotels.com guest review
"Nice room, on problems."
The only problem that I have is paying for parking for each night stay.Genuine Expedia guest review
"Lovely hotel for a stay-cation"
The bed was super comfy and the staff was quite courteous, especially the bartender in the hotel restaurant. I thoroughly appreciated the hotel being pet friendly since I had my puppy with me. The only downsides were that pet owners have to stay on the 3rd floor and that doesn't have much of a nice view from the window like it would if staying on the […] 16th floor. Also our refrigerator wasn't working when we checked in but it got replaced immediately and house keeping took a long time to get to our room the next day but was in a rush to kick us out for check out. Read moreGenuine Expedia guest review
"Very nice layout - living room / bedroom"
Enjoyable and convenient - I will be returning. Great location to access either the 285 Loop around Atlanta and/or 75 N/S to drive downtown. Walking distance to Cumberland Mall & Teds, Marciano's, Cheesecake Factory, and many more upscale dining. Also close to the Cobb Energy Center and Galleria Convention Center.Genuine Expedia guest review
"Perfect for a evening get away"
The hotel is very convenient to the convention center and a large shopping mall.Genuine Hotels.com guest review
"I usually trust expedia's rating."
Not sure how this place holds the name Sheraton. The wallpaper was torn in the room, the curtains were torn. very disappointed in our stay. I usually go off of expeida's rating, but they got it wrong on this one.Genuine Expedia guest review
"Location good cleanliness poor"
The location was good, across from the Cobb Galleria,but the room cleanliness left much to be desired. When we checked in, there was a bobbie pin right in the middle of the floor in front of the bed and there was six or eight sunflower seeds on the floor next to the couch. Our room was "cleaned" while we were guests but the Bobbie pin and seeds remained […] when we checked out. Breakfast in the hotel dining room was grossly over priced at 12.50 per person for scrambled eggs, bacon, sausage, coffee, and juice. There was supposed to be pancakes, which wouldn't have made the meal worth the price, but there never were any pancakes available. Further, if this hotel had a 17 million dollar renovation, it must have been YEARS AGO, or they really got ripped off as the wallpaper in the room was coming off, the grout was badly discolored and falling out. Just plain was not a clean pleasant room! Also, TV didn't work when we checked in, had to get guest services to fix it. Read moreGenuine Expedia guest review
Great hotel, all amenities, super views of Galleria, room was beautiful. Best value under 175 bucks.Genuine Hotels.com guest review
This hotel is in a great location and a super deal. The hotel is clean but could use a little room updating, but overall a nice place! Staff was excellent & very friendly.Genuine Hotels.com guest review
Enjoyed my stay and the service was great.Genuine Hotels.com guest review
"Great But Has Its Flaws"
Great In All Only In Customer Service By Staff Was Not So Good And In Order To Use In Room Services (Phone,Tv,Ect ) You Have To Put Another Credit Card Other Than Thr One Hotel Was Booked With. But Over All The Hotel Was Good.Genuine Hotels.com guest review
"Very convenient location, great staff, small pool."
Location and staff were great. Value was great. Room was very nice. Only complaint was that the pool was not as nice as would be expected for the hotel. We were looking to spend more time at the pool with the kids, but weather was unseasonably rainy and cool. The indoor side of the pool was very small and cold and it would have been nice to sit in a […] hot tub. That is why I gave it an overall rating of a 4 instead of a 5. Read moreGenuine Hotels.com guest review
I thought that I would be getting a much better experience from the name of the hotel, pictures, and reviews online. 1 The price is misleading. I paid 90 for the evening, however, parking was 8 dollars a night, wifi was 10 dollars, no breakfast so the cost adds up. 2 Lobby is small so you are packed together. 3. Elevators were slow and needed your room […] key to activate(hassle). 4. The pillow and bedding smelled funny and not fresh. 5. The headboard broke and fell down. 6 Our toilet was stopped up and had to be fixed during the day. 7 The walls were thin and we could hear a baby crying clear as day. 8 The remote controllers were super oudated and the cable system was horrible(ESPN didn't work the whole time). 9. The took out 40 dollars for incendetals that had to be put back on my card later in the week(Again Hassle). I ended up watching some show called Naked and Afraid on Discovery for entertainment. lol. I will say the location is good with access to the highway, Cumberland Mall, and downtown not far. We found a nice diner in the Marietta Diner. The staff was decent and tried to accomodate the best they could. Overall I was dissappointed with the facility and wouldn't recommend it. Read moreGenuine Expedia guest review
"Wonderful Weekend Getaway!"
First time stay June 27th thru 30th 2013. My sweetheart and I just wanted a nice not to far from home (charlotte n.c) get away. Hotel was great from top to bottom. Stayed in room 1620, great nighttime view, amazing staff, from the management all the way down. Thumbs up on the service our frig went out, we called and someone was there 3 mins flat new […] frig with a smile. Room size great, Beds clean fresh sheets blankets etc, bathroom clean, just all around great room.The breakfast was so hot and fresh every morning GOTTA LOVE THAT. Eating areas near, shopping near, six flags near, we zip lined at Tree Quest and that was amazing took, a must try! The Sheraton was just a great main location to be in. Traffic seemed always heavy, but hey coming back to a great clean hotel and room made that DISAPPEAR. We would certainly stay here again. Read moreGenuine Expedia guest review
"Great place to stay"
It was an great experience one I have never had before I loved the room...Genuine Expedia guest review
"Staff was so nice and professional."
It was a great suite with 2 double windows which made it so filled with light. There were a few things that needed attention and we figured that the reason we got it so reasonable is because the suite was not up to par with more expensive suites so we got a great benefit because of the reduced price. Only 2 annoying things. Upon check in and also at […] check out there were no carts available forcing us to use and tip porters. We are elderly and would have preferred a suite without and adjoining door where next door was a family with 2 loud kids. But we still highly recommend this hotel. Read moreGenuine Expedia guest review
The hotel is in a great location, within 15-30 minutes of anything in Atlanta, lots of restaurants and shopping nearby. Although the hotel is older, it was very well maintained and the staff was friendly. The rooms are extremely large.Genuine Hotels.com guest review
"Not up to expectations."
I asked to be moved from the initial room I was allocated as the walls are thin and there was a very noisy family in the room next door. I was moved without fuss. However, I found the curtains in my new room to be dusty and the bathroom extractor fan could not be turned off and was very disturbing through the night. I was told that there was a shuttle […] service every 30 minutes, however, after waiting outside at the appointed time without any shuttle I asked what happened to the shuttle to be told I had to pre-arrange the service. This I did to move stock to the nearby convention center. At the end of the show I called the hotel to arrange for the shuttle to fetch me and my bags again, after being on hold for 10 minutes I was told that there was nobody to drive the shuttle on Sunday afternoons. I had a choice, call a limo or drag my bags back to the hotel up several flights of stairs, across busy roads, etc etc. Given these experiences, I asked the front desk to arrange my town car service back to the airport 2 days in advance. Fortunately I checked with the front desk the night before departure, only to find that nothing had been arranged. All in all, not a spectacular visit! Read moreGenuine Expedia guest review
"Nice hotel, nice rooms"
Stayed for a week. Room was very accommodating. The staff was very friendly. The airport lost my mother's luggage and were late delivering it to the hotel. The front desk staff took my cell number and called me the minute it arrived.Genuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta We are delighted you enjoy your week long stay with us and our great location. I am sorry to hear about the loss of your Mother’s luggage by the airline but glad to hear it was found. Thank you for mentioning our front desk staff and there great customer service in letting you know the moment the bags arrived at the hotel. We look forward to accommodating you during your next visit to Atlanta and thank you again for your comments.
"Great hotel for a get away..."
My wife and I had a great stay. The staff was very considerate and professional. The parking was convenient. The hotel had a walk way that led to the mall were my wife and I shopped and dined. I would stay there again in the future.Genuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta Thank you for the great comments pertaining to our staff and the convenient to the shopping mall and restaurants. We do hope you will return to visit us again in the near future.
Great hotel . Jason at front desk was awesome! He put us on a higher floor because it was our anniversay . Great customer serviceGenuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta We thank you for the great comments pertaining to the great customer service provided by our front desk staff. We are delighted you had a great stay on your anniversary and we do hope you will select our hotel for other weekend getaways.
"You would think the Sheraton would be bettet."
Nice location. The service and amenities questionable..You have to ask for towels,soap,coffee supplies. Refrigerator iced up not cold. No hot water due to water heater repair going on.Genuine Hotels.com guest review
The staff was great and ready to assist in any way. The location was great; shopping, highways easy access to any direction, great restaurants and covered parking. The room was ok. Furniture needed updating. Sofa not comfortable. Overall a 3 1/2 stars.Genuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta Thank you for your great comments on our staff, location and our great restaurants that are within walking distance of the hotel. I will be coping our management team on your comments pertaining to the furniture and sofa in the guestrooms. Thank you once again for your comments and we hope to see you again during your next visit to the Cumberland/Galleria area.
"Nice rooms great location"
Suite was very spacious and clean. Large bath with great water pressure for the shower. Bartender was entertaining to say the least. Hotel is walking distance to the mall, several restaurants and the galleria. Awesome stayGenuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta Thank you for your great comments on the hotel, our staff and the hotel’s location. We are totally excited that you enjoyed your stay with us and being within walking distance to restaurants really helps. We hope to you will choose our hotel during your next stay in the Cumberland/ Galleria area.
"Over rated hotel"
I had to pay to park at the hotel:(! $8.00 a night!!I cant believe this!! Also a bottle of water that is in the room was $4.00, that is crazy! The restaurant in the hotel was severely over rated $16.00 for a bowl of fruit. If you want to waste your money thats cool with me but, that just crazy. It was a pretty nice hotel but, it wasn't that nice. I […] would say if you want to waste Hard earn money, stay at this hotel. Read moreGenuine Expedia guest review
"Convenient & Next to Mall"
The suite was comfortable and roomy. I especially enjoyed sleeping on the bed. I didn't want to leave because it felt good and so comfortable.Genuine Expedia guest review
Response by Sheraton Suites Galleria-Atlanta Thank you for taking the time to respond with your comments. We are happy you enjoyed your stay in our large suites and comfortable Sweet Sleeper beds. We hope you will select our hotel again during your next visit to our area.
I loved every moment every second of it do not be alarmed by all of the bad reviews this hotel was wonderful it was clean nice friendly atmosphere and the food was great.the beds were huge and soft the rooms were very cleanand lots of space. You will love this hotel and you will enjoy your stay.Genuine Hotels.com guest review
Response by Sheraton Suites Galleria-Atlanta Thank you for your comments and positive statements pertaining to our hotel and Staff. We apologize for any inconvenience the music you heard while in your room. You did notify our front desk staff on this and we did not find music coming from any of the guestrooms. We did determine a few days later that the sound may have been coming from the outdoor/indoor speaker of the pool area that may have had the volume turned up slightly to high and was heard in the late or early hours. Again, please accept our apology for anything that might have disturbed you during your stay with us.
"Not the best but not the worst either"
Normally when you go on vacation the staff at the hotel try to wow you. The hotel was pretty nice but there wasn't even attempt to wow or amaze, just no effort at all. Pretty bad since we came to the south to experience some southern hospitality. None here......Genuine Hotels.com guest review
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