Very nice renovations and great locationGenuine Hotels.com guest review
This is without a doubt my favorite hotel in the Atlanta area. Very clean and very comfortable!!!!!!! It's easy to get to wherever you need to go in Atlanta.Genuine Hotels.com guest review
This hotel was very nice. The king suite was spacious and bed was very comfortable. I absolutely loved the area it was in as I didn't have to leave the area because everything was right there!! I will definitely be staying again next year!Genuine Hotels.com guest review
Our Stay was great the rooms were nice and clean and spacious. The bartender was very nice. The ladies at the front desk were friendly. The cleaning lady did a great job.Genuine Expedia guest review
"Nice stay, recommend"
Sheraton Suites doesn't disappoint. You can expect the same class of service no matter which Sheraton Suites you stay in. Comfortable suites, room service, friendly staff and a great location make this Sheraton Suites an excellent pick.Genuine Hotels.com guest review
"nice hotel, bad info"
I reserved the room online and looked at the description. It said there would be two beds and a sofa pull out. When I got to the hotel there were only two beds. I called the front desk to inquire about this and they said that their specific hotel location did not have rooms that had sofa beds. So why advertise it then? I asked for a fold away bed in […] its place and there were none. Go figure. The room itself was nice and the location was great for us. It was rigjt next to the highway and the mall was next door, literally. The pool was good but just a bit small. And no matter what level you parked on you had to come back down to the lobby to take an elevator back up to your room. Read moreGenuine Hotels.com guest review
My time at the Sheraton was very enjoyable. Everything was exactly as stated. It was dog friendly, had all the amenities they stated and more. Be ready to pay for parking if u r driving. Parking was $8 a day, not too bad. The stay was wonderfulGenuine Hotels.com guest review
1st time stay. Excellent.Genuine Hotels.com guest review
"Weekend for fun."
Arrived on Friday evening. Check-in was not a problem. Hotel staff friendly. Room was clean and ready when we arrived. Beds, linens, towels all supplied to our satisfaction. This is a great place to stay and would return if we go back to Atlanta.Genuine Expedia guest review
"price of room service"
Room service prices were over the top over priced. Did not utilize.Genuine Hotels.com guest review
"Good, just a don't leave anything behind in room"
Staff was very nice and the room was new and clean. However I left my daughters baby dress in the room and when I called to get it back they said they didn't have it. I know I left it on the bed so I was very upset that the cleaning crew would take a baby dress.Genuine Expedia guest review
The stay was great but the drain in suit 815 was very slow you were standing in 5 inches of water buy the time you got t out of the showerGenuine Hotels.com guest review
Amazing room. Incredible attentive very kind front desk staff, nice equipment in gymGenuine Hotels.com guest review
"Hotels.com payment wasn't transferred properly"
When we checked in, they asked for a card to charge incidentals to. What they neglected to tell me was that my payment to the online reservation site wasn't credited to them properly and they were going to run an approval thru my card for my 3 night stay to the tune of $900+. When I checked my account, I was alarmed by this pending amount and cancelled […] my card, thinking it had fallen into the wrong hands. I never dreamed it was the hotel bc I had prepaid my stay MONTHS ago. What a mess! I will not stay there again. Read moreGenuine Hotels.com guest review
"Clean and comfortable"
Our room was ready upon arrival. It was very clean. Nice and newly remodeled. The staff was very friendly. There is a sky walk to the Cobb Galleria Centre. It's within walking distance to the mall and several restaurants.Genuine Hotels.com guest review
"Awesome hotel in Atlanta close to everything!"
We have been to Atlanta many times for ball games and other activities and have been disappointed many times. We have even stayed at five star hotels in downtown Atlanta and had horrible stays. This hotel was amazing! Truly the best stay my family and I have ever had in Atlanta. We will be back for sure!!!!Genuine Expedia guest review
"Nice hotel, good location"
Stayed for four nights over Memorial Day. The staff we had contact with was very friendly, but there was an issue with getting charges removed from the bill. We did not use the restaurant or room service as we were sampling the best of Atlanta while we were there. The room was very nice, with an extra-large bathroom, super water pressure in the shower, […] the water closet separate from the main bath, which is a plus when staying with family. A little bit of a trip to the downtown attractions, but not excessive. We had trouble with the WiFi, it would disconnect about every two minutes so we finally cancelled the service. Read moreGenuine Expedia guest review
"outstanding value except pool was not open"
Pool was not open, so make sure u call if you are there for the pool... otherwise, great value if you can get it for a good priceGenuine Expedia guest review
This was a very nice hotel but for the price you pay to stay you really need to consider free parking & free breakfast.Genuine Hotels.com guest review
"The staff makes this place"
Everyone I interacted with - the shuttle driver, front-desk crew, housekeeping, room service - was not only polite but friendly and helpful. No request was an inconvenience. The hotel was undergoing renovations while I was there, so I might not have stayed had I known that. But I have no complaints. The service was excellent.Genuine Expedia guest review
Check in and out was easy breezy with polite fun hotel staff. The room was great, comfortable, clean, nicely updated. Only negative: bar tender was overwhelmed so felt like we were an imposition sitting there. Answer: should have had additional help from somewhere?!Genuine Expedia guest review
"Great stay at a nice Hotel and location"
We stayed a couple of days there recently. The hotel is close to the interstate, but I didn't hear any road noise. The rooms have been renovated and look very nice. Everything is very clean inside and outside. The mall is next door for choice shopping and eating. The only problems are that the internet is $9.95 per day and parking is $8.00 per day. […] Parking I can understand, but come on, at your rates, internet should be free. Holiday Inn and others have it for free and so should you. Read moreGenuine Expedia guest review
"Nice and convient to all shopping"
I really enjoyed my stay at this hotel. It was very economical, clean and very close to all entertainment in the Atlanta areaGenuine Expedia guest review
"Enjoyed our stay"
My bf and I enjoyed our stay at the Sheraton. It was very clean, quiet and customer service was satisfactory. It is convenient to shopping and eating. I recommend this hotel.Genuine Hotels.com guest review
"Great weekend getaway!"
My boyfriend and I stayed for a weekend, we checked in late but it was quick and easy. The room was fabulous, newly renovated, bathroom clean, and nice big fluffy bed! The sheets smelled extra clean and loved tht there were two tv's. I was advised tht the hotel was going through renovation but I didn't notice or hear anything. Only thing tht I was slightly […] disappointed about was in my reservation there stated there would be robes in the room but there wasn't. Maybe I booked a different room type but other than tht my stay was great! We will be returning! ;) Read moreGenuine Expedia guest review
"All good but cold pool"
The hotel room and service was very nice - all was very clean, comfortable, and proper. However, since I was traveling with my son I picked the hotel for its heated pool. Unfortunately the pool was cold and also not clean.Genuine Hotels.com guest review
"Excellent hotel, very comfortable, friendly staff"
Very enjoyable stay at this very luxurious hotel. Staff was very friendly && helpful.Genuine Expedia guest review
"Money well spent"
Only there for two nights, wish I could have stayed a month. Reminds me of Sheraton`s past.Genuine Hotels.com guest review
The stay was ok, but the parking situation was the worst. The hotel key could let you and/or your guest get in or out, it took several minutes for the garage gate to respond to any commands, over all the parking made my experience unbearable.Genuine Hotels.com guest review
I enjoyed the stay but I would recommend that you let potential customers know about the $8 a night for parking. I booked reservations through Expedia and it was never mentioned.Genuine Expedia guest review
I loved it, i stayed in a renovated room an. It was beautiful and the staff was the best i have ever had! I will be returning soon!Genuine Expedia guest review
"Great no Kids Night's Sleep"
Hotel was under maintenance but did not affect our stay. The hotel guest services dept was extremely helpful and friendly. They obliged my request for a remodeled or updated suite. After reading negative reviews about this hotel, we were skeptical. However, we received the best room and service ever. Our usual stay at Starwood properties is the Aloft […] hotel. This was our 3rd stay at a Sheraton brand property and it was the Best EVER! I highly recommend this property especially if you find a del on the rates. Marlow's Tavern is a great spot to eat if you're looking for a bar restaurant atmosphere close to the hotel. If you like malls, there is one adjacent to the hotel within short walking distance. Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Galleria-Atlanta We would first like to thank you for choosing our property and for taking the time to comment back on your stay. We are glad that you were able to enjoy the new accommodations. Our team will definitely be aware of the great positive comments you have left for our property and service. We welcome you back in the near future.
The room was amazing all up until about 8am when construction work began out side my doorGenuine Hotels.com guest review
Clean updated room with separate bedroom from the living room. Enjoyed having two televisions in the room!Genuine Hotels.com guest review
"Nasty pool outside, noisy inside, bedroom door"
The outside pool was dirty and the bedroom door was broken they was during construction at the hotel that kept us upGenuine Expedia guest review
Only stayed one night, but from check-in to check out it was excellent. I thought that the prices in the restaurant were a little bit high, but the evening meal and breakfast were of a good standardGenuine Hotels.com guest review
"Location, Location, Location"
The Hotel was very good, entering the hotel from the parking was difficult .. had to walk in the rain .. hotel workers were outside the front as we walked in and had to walk around them .. finding a light switch in the room wasn't the easy .. The room was excellent .. the price of room service was high .. hard to get into and out of the parking area […] .. the pool was dirty .. Read moreGenuine Hotels.com guest review
Fell in love with this hotel from the first night we stayed. So much so, that when we were in town for a concert at Philips Arena, we chose to stay here and drive into the city instead of booking another hotel closer.Genuine Expedia guest review
Good and nice place . But Parking is not FREE . Parking itself cost - $16 .Genuine Expedia guest review
The room was very spacious and well arranged. The staff were very nice and most helpful.Genuine Hotels.com guest review
"Nice layout to suites"
No one told us about the fee for parking. This would have been a nice thing to have know. Also they were doing construction in the hotel we could hear drills and sanding most of the day.Genuine Hotels.com guest review
"Business related stay"
I was in town just overnight for a conference at the Cobb Center. Check-in was smooth, the staff member at check-in was courteous and professional. Otherwise, I didn't encounter any other staff. I have stayed at this location in the past and have always had a good experience.Genuine Expedia guest review
"HOTEL WAS GREAT..HOTEL.COM TERRIBLE"
HOTEL WAS GREAT . HOTEL .COM WAS TERRIBLE TOLD ME IT WAS A PET FRIENDLY HOTEL BUT DID NOT TELL ME THERE WAS A 100.00 NON REFUNDABLE CHARGE FOR A 30LB DOG. NOT HAPPY!Genuine Hotels.com guest review
Enjoyed it...look forward to another visitGenuine Hotels.com guest review
"Internet for free should be available"
Most hotels offer internet for free.Genuine Hotels.com guest review
It was under construction so during the day, it was a bit noisy. Other than that, I have no complaints.Genuine Hotels.com guest review
the hotel was in a great location for where I needed to be customer service was outstanding.I will definitely visit again.Genuine Hotels.com guest review
"Could have been better"
My stay was not good...the toilet was not working properly. ..the shower squeaked...and the rooms sliding doors did not workGenuine Expedia guest review
"Took too long"
I arrived late and tired. They had no parking for me. After goofing around for 25 minutes the chief of security directed me to park in the approach to the lobby and the parking garage. In the morning, I was awakened early to come down and move the vehicle. I only got 5 hours of sleep because they could not accommodate my truck. I expected much be […] tter. Read moreGenuine Expedia guest review
"4-Star hotel, not a 4-Star experience..."
This stay was VERY disappointing. You would think that as much as it costs to stay at the Sheraton, you would never want to leave. I was ready to leave the same night! The staff was nice. I didn't like that the parking garage is not connected to the hotel, so you have to get on the elevator from the parking garage to go through the lobby doors. That […] wasn't the best feeling, being that I was coming back in at night especially with people standing around the garage looking suspicious. Once I got into the room, I was pleased... until I got out of the shower and found a German roach crawling down the slide door to the Guest room. I was horrified!!! The comforter for the bedding for the sofa bed had an orange stain. I didn't have a choice but to tough it out until morning. I was awaken by LOUD, construction noise at 8:00AM on a Saturday morning. So disturbing!!! I packed all of my things and left immediately! I will never stay here again. I've had MUCH better experiences at 3-Star hotels. Read moreGenuine Expedia guest review
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