extremely disappointed ,no parking available for other person in the roomGenuine Hotels.com guest review
dislike : checked in two rooms on wednesday february 26,2014 and was told that there would be 2 parking permits per room on thursday. Thursday was told they would only be able to give one parking pass per room.I called and was transferred to voice mail,never received a return call. this will be disputed on my credit card. Unfortunately plans were to […] have 4 vehicles parked. parked elsewhere and had to taxi back and forth. I would not recommend this hotel to any one. Also when originally booked this room I requested a tower room,and did not receive it. Read moreGenuine Hotels.com guest review
"Hotel just to spend the night..."
I had trouble finding a hotel in Houston for one night. So I ended up here. I don't think I would stay Hera again... . If you want to only go to the stadium, this is your hotel. The neighborhood looks questionable and the hotel is old. I have to say that the rooms were clean, but my heating system didn't work in my room. I was so tired that I didn't […] even complain. All I wanted was to get some sleep and leave the next morning. My son was hospitalized in Houston, so all I needed was just a place to spend the night. I would not recommend this place to anyone I know. Read moreGenuine Expedia guest review
"Great location; very helpful staff"
The hotel is located to numerous Houston attractions & the medical center. It's located just off 610 Loop. The hotel is in need of updating; however, for the price it was OK. The staff were outstanding - extremely eager to help and room service was excellent. I would recommend it.Genuine Expedia guest review
We stayed one night. This hotel seems older. It was clean and comfortable but nothing special. For the price and the name I expected more. Room service a paws timely and the food was delicious. The breakfast buffet was wonderful and waitstaff was very good.Genuine Expedia guest review
Customer service was non- existent. Foul odors in my room. Terrible service in restaurant ( way under staffed especially during a conference).Genuine Expedia guest review
"Sad. Needs work or full demo"
First time staying here despite lots of time in the area. Selected mostly based on hotels reviews. Specifics. Wet bar cabinets made out of painted plywood. Lowest shower head I've seen in years. Stained ceiling tiles. Yuck.Genuine Hotels.com guest review
"Shouldn't be called a Crowne Plaza"
Since they are near Reliant they don't have to try too hard to stay booked - AND THEY DON'T! This hotel should not have the Crowne Plaza name. Strongly advise against staying here.Genuine Hotels.com guest review
"Nice location for our needs"
It had a friendly staff and the rooms were well maintained and spacious. Our only real complaint is the musty smell that eminated in the corridors.Genuine Expedia guest review
"Great room -- Great hotel -- but one problem"
The hotel and the room was excellent. This hotel has one of the nicest hotel bars in the city where you can also order dinner -- comfortable, spacious, and the servers are the greatest in the world. There was only one flaw---and they never credited back my $20 for incidentals which I never used. It has been 3 days --- and they still have not deposited […] that $20 credit back to my debit card. Read moreGenuine Hotels.com guest review
"Close to reliant but needs updating"
Staff really nice. Hair dryer not working and bulbs out in bathroom. Room not well sealed around doors. I checked the door twice to make sure it was closed. The noise from hall and pool area seemed so loud. It is convenient to reliant but needs updating. Breakfast buffet not good at all.Genuine Expedia guest review
"Thought I was staying in front part of plaza"
Back rooms need paint insideand outside . Overall it was ok. Bad parking when a party in hall was going on Had to park away from my roomGenuine Expedia guest review
"Comfortable hotel close to Reliant Center"
The room was clean, the staff was friendly and efficient, the breakfast was good and reasonably priced, though it took quite a while to get your food if you weren't eating at the buffet.Genuine Expedia guest review
The room was clean but old. AC did not work. Had to change rooms.Genuine Hotels.com guest review
Nice lobby. Room was clean and comfortable. Don't know why some people had issues with the hotel, I thought it was fine. Had a good dinner at the hotel too.Genuine Expedia guest review
No control over room temp. On third floor and elevator not working.Genuine Hotels.com guest review
"Nice hotel next to Reliant Stadium"
I was within one week out of surgery but had planned a trip several months ahead of time to go to the Texan/Denver game. I could not miss seeing my favorite team play in Texas. Hotel was within walking distance to the stadium & I could actually watch some festivities outside my hotel window. Great location!!Genuine Expedia guest review
Checked into the hotel. Was already prepaid, then they charged my cc another 89 dollars. Was only supposed to be 20 dollars for so- called incedentals but charged me the whole amount for the room. They assured me it would be reimbursed but it's been 4 days and still no refund.Genuine Expedia guest review
"Easy access to the medical center."
Shuttle service was available. The only problem was the the cleaning lady let herself in without knocking. I was resting from an early morning doctor visit. She must have seen my things and quickly shut the door. Next time I need to remember to latch the privacy lock. LolGenuine Expedia guest review
Convenient to Reliant Stadium. Clean, comfortable bed. Thin walled and lots of hall noise as well as noisy neighbors . Small bathroom. Great breakfast buffet.Genuine Expedia guest review
My stay hear was unpleasant for the money I spent. The heat wasn't working half of the night and the bed was very uncomfortable. I was very unsatisfied with my stay hear.Genuine Hotels.com guest review
Great location, nice people who work there but the only turn off was the bath tub needed to be cleaned. Besides that I enjoyed my stay.Genuine Hotels.com guest review
"No heat, no concern"
NO Heat. Mgt was not sympathetic due to me having paid in advance through hotels.comGenuine Hotels.com guest review
Last minute booking felt like they gave me worse room . Hotel next to Hwy 610 you hear traffic all night. Beds are too soft and pipes hum every time another room takes a shower. Only stayed one night and move to marriott residence, 10 times better.Genuine Hotels.com guest review
In my opinion, I believe its time to replace the mattress. It appears as if it has a hole indention in the center as if it has already served its purpose.Genuine Hotels.com guest review
"I dont recommend this hotel to any one ."
The room that they gave me it was too bad, it locks too oldGenuine Expedia guest review
I was in Houston for work for two weeks and this was the only hotel that was available for that amount of time. It was not close to where I was working, but it was extremely easy to get to and from thanks to it's easy access to 610. The hotel appears pretty old and run down, but the beds were comfortable and the rooms were relatively clean. Some issues […] with rattling air conditioners, but that's par for the course at a hotel. The only issue I encountered was handled well. I had a bottle of wine that was about 1/3 full and had been corked as I was looking forward to finishing it off after another long day of work. Housekeeping threw it away, probably because they thought I was done with it. I called the front desk who didn't really know what to do. But after talking to a manager later, he replaced the two glasses I would have had without any hesitation. Read moreGenuine Hotels.com guest review
"Worth the price I paid"
Wonderful staffGenuine Expedia guest review
Very nice, the only issue was the shower, made loud noise when showering. Water would not shut all the way off.Genuine Hotels.com guest review
The hotel rooms are small. The bathroom is so small, I had to close the door just to use the toilet. Bathtub was old and had been touched up with paint. The pipes in the room made a lot of banging noises when the guest next door to me used the shower. When you call the operator for wake up calls, they are in a huge rush to get you off the phone, don't […] even try to ask a second questions because they pretty much hang up on you. Not worth it for the money and it is not a 3.5 start hotel, maybe 2.5. Read moreGenuine Expedia guest review
The first room we got on the old section smelled really bad and old and it took a while to get another room in the main hotel. I hope I don't get a room in that section again.Genuine Hotels.com guest review
Rooms are small and in poor conditions. Not impressed with room service. Also elevator was in poor condition in building 3.Genuine Hotels.com guest review
"Perfect for the Football Game"
PRO's - The main pro to this hotel is Location! I would highly recommend this hotel if you are attending an event at Reliant Stadium -- just across the street. You are close to the freeway for on and off ease and you are close to a few restaurants. The rooms are a good size and comfortable beds (even though small). For me the pro's outweigh the con's. […] The CON's basically are that the hotel is in need of revamping. The rooms are clean and comfortable, but where there have been repairs, they have been done so quickly (paint doesn't match rest of walls, holes not totally patched). The staff is friendly, but I feel sorry for the staff that is there -- not enough - i.e., one person at front desk. The food for dinner wasn't very good, but the breakfast was nice. If the Superbowl is going to be there in two years, the hotel might want to do some clean-up. We enjoyed our stay at the hotel and would go back again. Read moreGenuine Expedia guest review
"Nice hotel close to medical center"
Old hotel, however it was clean and the bed was very comfortable. Restaurant was AWESOME, good food. Thanks I would stay again.Genuine Expedia guest review
Was there for medical reasons. This was our third hotel for this 10 day stay and this hotel came in at the middle. The hotel is huge and we were placed at the farthest end of the complex. We were told it would have a refrigerator and it didn't. Our reservation also said a patio room with a few of the swimming pool, which we did not get however, we they […] graciously allowed us to check in earlier than the standard time. The heating and cooling system was very sporadic, supposedly managed by the thermostat on the wall, but actually contained in a fan coil unit. The beds were very comfy, it was fairly clean even though it was old. We did eat in the hotel dining room one night and were pleasantly surprised. The meal and service was good, however it was certainly what I would call "hotel priced". The shuttle service to the medical center left a little to be desired, especially on a rainy cold day and we did end up taking a taxi instead of waiting for their scheduled times. All in all, I would stay here again - but would certainly request the area closer to the main lobby. Read moreGenuine Expedia guest review
Overall ok, but, Internet connection wasn't very good. Went in and out . We were told on Monday a city water line had busted and about 4 pm the ladies got to our room to clean. Not their fault just inconvenient. Water pressure was low all three days. The beds were too soft. My husband stayed at the same hotel two weeks before and he loved it. Said the […] beds were firm and comfortable. Yet, I paid more per night than he did. Just disappointed. Read moreGenuine Hotels.com guest review
I was so unhappy with this hotel that I wrote Crowne Plaza directly with my concerns. I received a lame, uninterested, feeble response that quite honestly left me understanding why their hotel was in such bad shape. Do not stay at this hotel.Genuine Hotels.com guest review
I was put in a room that smelled of cigarette smoke, so asked to move. I was moved down the hall, but now the musty smell that pervades this place was not overwhelmed by cigarette smoke. I couldn't control the blasting air conditioner, which made the room frigid. Only on or off. On was blasting air and was extremely loud. I was amazed that I paid $145/night […] for this type of accommodation. That was supposedly a good rate. Wouldn't go there again. Read moreGenuine Expedia guest review
Stayed in the back building which has no elevator, it was not convenient entry nor did it always feel safe. The ice machine was in a dark area of the outside covered walkway. The staff was friendly and tried to make things better but the hotel was full. The bed was comfortable and the breakfast was good. The shuttle is not able to keep up with demand. […] One van for a hotel in that area is not able to provide the service that is offered. It appears the staff is trying their best but both of my trips back to the hotel leaving from the medical center took about an hour for a 3 mile journey due to the long wait time. Some of the guests on the van with me were concerned about being late for their medical treatment which is a worry you are expecting to avoid by having the service of a shuttle. Read moreGenuine Expedia guest review
Nice hotel and friendly staff. I like the gated parking area. The only complaint is that the bed was uncomfortable.Genuine Expedia guest review
"Old but not in a classy way."
Room was clean, but everything with the exception of the TV was outdated. Bathroom was small. Toilet did not flushed right. Bed was very hard. AC was hard to control and very loud. The ceiling looked like it was about to fall apart. The doors are very loud, in the morning you can hear every door in the floor open and close like if it was next to your […] ear. No small refrigerator. Aver all, not worth what I paid. I could have gone some where else for 80-100 dollars with a much better experience. Read moreGenuine Expedia guest review
"My stay at the Crowne Plaza"
After arriving at midnight, I went to the front desk to get my key. The lady who checked me in was very friendly however when I drove around to enter the building to my room my keycard did not work and I had to spend about 10 minutes with a drunk guy that also could not get in. Finally a guy coming out was nice enough to hold the door for us while we […] went in. When trying to access my room, my keycard would not work again. So I called the front desk and they told me to turn the card upside down to access my room and it worked. My room was very large, more like a suite. It was a nice room for the rate. My wake up happened at the time I asked, but the call came in to the living are so after several calls I was able to answer it. All in all my stay was decent, but nothing to write home to mom about. Read moreGenuine Expedia guest review
"OK hotel for business travel"
The hotel is ok -- nothing too special but nice enough. The room is clean and had all the necessities.I didnt enjoy it being so close to the highway as my room was a bit loud - wish I was on the other side of the building. And there is nothing really to walk to from the hotel -- no neighborhood at all and barely even a place to eat thats really walkable. […] Good if you just want to be convenient to the highway though. Nice pool Read moreGenuine Hotels.com guest review
This facility was sold as as 4 star hotel. Incorrect! The building was old with mold. The actual building has not been maintained. Curtains falling down, locks that did not work. The room itself was dirty. The pillows did not have pillow cases. There was blood and urine on pillows. The carpet was so grimy it felt like oil. The bar to hang clothing fell […] down. The iron fell apart. The staff appeared unprofessional with no customer service. This hotel rents the parking for nearby reliant stadium. My reservation and payment was for three nights. I stayed one and found clean accommodation. The trip cost me twice as much as planned. Buyer beware. Read moreGenuine Expedia guest review
Very comfortable, clean hotel. Decent price.Genuine Hotels.com guest review
"Not a 3+star"
Building needs repair, old musty carpet. Will never come back here. Not a 3+ star hotel!Genuine Hotels.com guest review
Seem to me 2.5 star hotel. Not that much quality hotel.Genuine Expedia guest review
"Nice close to Reliant Stadium"
The room was a little musty smelling and the outside door to the building did not accept the room key, so we had to walk all the way around to another building to get to our room. Overall nice hotel and close to reliant stadium, would recommend.Genuine Expedia guest review
The hotel property is confusing. I was surprised that I had to walk to a second building with all my luggage. I couldn't find a bellman to assist me, nor was anyone at the front door. The manager checked me in, and he didn't tell me that my room would be a "walk", and I should perhaps park my car closer. I have a disability and it was very difficult […] getting my luggage to the room. It appeared that the building my room was in was a "motel" that had been renovated, but not recently. The hall carpet was very dirty and stained. The elevator floors were stained, and the carpets in the room were stained. I've stayed at Crown Plaza's before and this one just didn't come close to my previous experiences, nor did it come close to any hotel I've ever booked on Expedia. There was no signs for ice or refreshments, and when I finally did find it, it was on a different floor. The hotel smelled moldy, and/or musty. The one good thing was the bed was like sleeping on a cloud. That was the highlight of my stay. Read moreGenuine Expedia guest review
"Convenient location for this trip"
The hotel location was great for visiting our friends, though much about the hotel was just so-so. The equipment in the gym needs attention -- three of the bicycles had some broken or inoperable part as did one of the treadmills. On the positive side: the bed was very comfortable and we slept great and the wireless worked well. On the down side: the […] towels were old and not absorbent, a couple glasses could have used a better washing, and we could hear when any of our neighbors ran water (sink, shower, toilets, etc). Read moreGenuine Expedia guest review
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