Very comfortable, clean hotel. Decent price.Genuine Hotels.com guest review
"Not a 3+star"
Building needs repair, old musty carpet. Will never come back here. Not a 3+ star hotel!Genuine Hotels.com guest review
Seem to me 2.5 star hotel. Not that much quality hotel.Genuine Expedia guest review
"Nice close to Reliant Stadium"
The room was a little musty smelling and the outside door to the building did not accept the room key, so we had to walk all the way around to another building to get to our room. Overall nice hotel and close to reliant stadium, would recommend.Genuine Expedia guest review
The hotel property is confusing. I was surprised that I had to walk to a second building with all my luggage. I couldn't find a bellman to assist me, nor was anyone at the front door. The manager checked me in, and he didn't tell me that my room would be a "walk", and I should perhaps park my car closer. I have a disability and it was very difficult […] getting my luggage to the room. It appeared that the building my room was in was a "motel" that had been renovated, but not recently. The hall carpet was very dirty and stained. The elevator floors were stained, and the carpets in the room were stained. I've stayed at Crown Plaza's before and this one just didn't come close to my previous experiences, nor did it come close to any hotel I've ever booked on Expedia. There was no signs for ice or refreshments, and when I finally did find it, it was on a different floor. The hotel smelled moldy, and/or musty. The one good thing was the bed was like sleeping on a cloud. That was the highlight of my stay. Read moreGenuine Expedia guest review
"Convenient location for this trip"
The hotel location was great for visiting our friends, though much about the hotel was just so-so. The equipment in the gym needs attention -- three of the bicycles had some broken or inoperable part as did one of the treadmills. On the positive side: the bed was very comfortable and we slept great and the wireless worked well. On the down side: the […] towels were old and not absorbent, a couple glasses could have used a better washing, and we could hear when any of our neighbors ran water (sink, shower, toilets, etc). Read moreGenuine Expedia guest review
"HOW COULD YOU!"
I wish you had paid homage to the Astroworld Hotel you now occupy. I got my degree in HRM so maybe I'm a bygone Hotelier, but it was a great hotel that broke ground in the business with so many new ideas. I haven't been in Houston for 10 years and it shocked me....Genuine Hotels.com guest review
"Good place near Reliant"
I had a job at Reliant Stadium so the location and the hotel was perfect for me. The neighborhood is ghetto though.Genuine Hotels.com guest review
"Convenient to medical center"
Accompanied family member for cancer treatment; no hassles to add to worries, easy check in and out, no problem with late arrival, high quality linens, bed slept great, transportation to medical center was courteous, efficient, able to contact shuttle driver without difficulty to arrange for pick up.Genuine Expedia guest review
Fair. rooms need lots of attention to the bathrooms. Carpet in hallway was not the best and the beds were very saggy.Genuine Hotels.com guest review
Was in for OSU/LA State football game in Relient Stadium. Very easy to get to after game. Food good in restaurant.Genuine Hotels.com guest review
Was just across the street from Reliant stadium easy walking to it.My room was in the main tower the room was great clean new flat screen TV,my bed was very clean and comforable shower and tub had some wear to it but it was clean also the carpet had some wear to it but it was clean.Over all I enjoy my stay I will return Staff was reall nice and helpful […] Thank You. Read moreGenuine Hotels.com guest review
"Stayed for Texans game"
Great location for walking to the Texans game at Reliant stadium.Genuine Hotels.com guest review
"No complaints with the stay"
We got two rooms through the Expedia blind booking where you do not see the hotel until after to book - only the price and star rating. I had actually stayed there on business and paid close to what both our rooms cost for one room. We were in Houston for a family weekend, the hotel was not crowded and everything was great. The kids used the pool. The […] staff provided a Fidge and microwave in our rooms. The beds were EXCELLENT and we are VERY picky about beds. It is an older hotel but still in good shape. Worth 5 stars for the price alone of $60 per room! Read moreGenuine Expedia guest review
had to go to front desk for linens, spa was not warm, restroom was crampedGenuine Hotels.com guest review
Loud, rattly, inefficient air conditioning, smelly bathroom, water damage on the walls, dirty carpet, musty hallways.Genuine Expedia guest review
"Very nice, clean hotel. Gracious staff!"
Had a very nice stay. Location perfect for my needs.Genuine Expedia guest review
"Houston dog show"
AC did not work very wellGenuine Hotels.com guest review
"NOT a place to return to"
Would not stay again, or recommend. Bedding was suspicious and when the WIFI didn't connect and I called, they said "it must be my ipad, they never have problems" . End of discussion. Love when they blame the customer.Genuine Hotels.com guest review
"Very nice hotel close to my doctor's office."
Arrived and was in our room within minutes. Good parking. The room was large enough clean and comfortable. Staff was very polite and helpful.Genuine Expedia guest review
"Nice hotel across of Reliant Stadium"
Overall, our stay was a good experience. We stayed during the week Tuesday-Friday. A/C was NOT extremely cold, but comfortable enough. Fridge and microwave were nice accommodations for an extended stay.Genuine Expedia guest review
The lobby and room was nice, but the elevator was not in a great location (in the back of the building), and you had to go outside to use it and get to the room. Additionally, the hotel generally smelled like mildew.Genuine Hotels.com guest review
"This hotel is NOT a 3.5 star property"
I can no longer trust the star rating of hotels after staying here. While I found the front desk staff to be friendly, the hotel is simply not a 3.5 star property. I stayed on business for 2 nights. The second morning there was no hot water. It is a run down property. There was a partially finished closet being built in my room (framed and trimmed, […] but unfinished wood). The toilet was located in the center of a tiny bathroom, making it difficult to get in and out of the shower, or stand in front of the sink with the door open. The hallways are dreadfully dank and worn. The only possible solution to the musty odor throughout the property is a bulldozer. Read moreGenuine Hotels.com guest review
Because we needed a handycap room it was in the main part of the hotel and is grest shape, Also didn't have aproblem parking the car Thanks But you did't have to give our names to every hotel booking agency.Genuine Hotels.com guest review
"Should have been better for the price paid."
There was a roach in my room, hoped for better.Genuine Hotels.com guest review
good.frienly staffGenuine Hotels.com guest review
Perfect for people in Houston for outpatient visits to medical center. Breakfast buffet!Genuine Hotels.com guest review
We enjoyed the stay it was a nice hotel and classyGenuine Hotels.com guest review
"Convenient last minute hotel"
Arrived late in the evening to stay at this hotel due to family having surgery at the Medical Center. When we got to our room, we had designated we wanted a king size bed and their were two double beds. I called the front desk and she put me on hold for 15 minutes when I finally hung up. The air conditioner didn't cool very well, but the place was clean […] and the beds were comfortable. If you only have to stay a night, I would recommend this hotel, but not more than that. Read moreGenuine Expedia guest review
"Nice Hotel for Summer stays"
It was nice place. I loved the pool and garden area! I did not like the fact that they rent out the parking during events. It makes it hard on the actual guests.Genuine Expedia guest review
"Price & Enviorment & Service"
The price was good it was understaff at the Bar at night and at the breakfast buffet ....also our room had a unpleasant odor ...Genuine Hotels.com guest review
"Not what we expected from our room"
The hotel is very old and my family got the suite with the sleeper sofa and I was not very happy with the outdated tub and sitting area. The carpet maybe they don t book the suite section very often but the pool section was very nice. The suite smelled of cigarette smoke and the lobby was very nice the staff great so confused on how to rate maybe we […] should have tried the regular rooms. Would try the regular rooms so will review on those don t like to put out bad reviews Read moreGenuine Expedia guest review
"Comfortable beds, nasty manager"
The manager was stiff, inflexible and course - I didn't like her, obviously - but the rest of the staff were friendly. Very comfortable beds.Genuine Expedia guest review
"Two night stay very enjoyable."
From check-in to check-out, our experience was delightful. ALL hotel employees were very friendly. Grounds were well maintained. I will definitely stay there again in the future.Genuine Expedia guest review
"Close to Reliant Center"
The Crowne Plaza is a bit dated. I was expecting something a little bit better or nicer for the price. But we were able to walk to the Reliant Center, since it's really across the street from the hotel. We went to LegoFest at the Reliant Center and this was the main reason we picked the Crowne Plaza over other hotels. If you do choose it, request a […] room looking out over the pool. Otherwise you have a lovely view of the freeway. The patio is a bit noisy due to neverending traffic. Read moreGenuine Hotels.com guest review
"Brief stay in Houston"
I stayed just one night so I could conveniently attend a meeting at the Medical Center. The staff were very friendly and helpful, and I would stay again.Genuine Expedia guest review
"Jekyll and Hyde hotel"
The rooms in the tower part of the hotel may be nice enough, but the other end of the hotel (the rooms that wrap around the pool) are lower quality for the same price. The room was ok, but the carpet in the hallway was dirty and never vacuumed all week. The key-card access to the parking lot was broken the entire stay, too. The location is fantastic, […] but there are other hotels in the area that will give be about the same quality for much lower cost. Skip over this one... not a good value for the money. Read moreGenuine Hotels.com guest review
"A couple in a hotel near the Texan Stadium"
Everything was perfect. We stay here every month for a day or so. The staff, the facility, and the overall feel is great.Genuine Expedia guest review
"Hotel convenient to places that I needed to go."
The hotel is conveniently located. The staff was very nice and helpful. The bathroom in the room was quite small. Also, the exercise room needs updated equipment.Genuine Expedia guest review
"Definitely not "Plaza" standards"
The room was clean and beds were comfy but if your looking for a nice hotel experience try somewhere else. This is more like a cheap hotel with a "Crowne Plaza" label. It's got the right label but it's like staying at a cheap motel with upgraded linens. It smelled so bad in the building where our room was. I'm glad the room was clean and comfortable […] but if your gonna call yourself Crowne Plaza then at least measure up to the standards. If I had paid less than $80 a night I would be like okay it's decent enough for the money, but when you pay $150 plus a night you expect a little more for the price (I'm not saying 5 star either). And to think that they actually charge over $250 a night to stay in that place luckily for us we got a "special" I would be very disappointed had we paid full price. We were better off staying at La Quinta which by the way I have had very nice experiences with them. Again the cleanliness of the room was great but the price was too high for what you actually got.... and No fridge or microwave either. Read moreGenuine Hotels.com guest review
"Doesn't match hotels.com review"
The description that we saw when we booked said balcony, cd player and some other amenities the hotel room did not offer. It was a bit misleading.Genuine Hotels.com guest review
"Good location, but very tired facility"
This hotel is in a great location, but needs renovation. Rooms were worn out and bathtub was nastyGenuine Expedia guest review
"Terrible quality of room"
I hate to say it, but Hotels.com should remove this hotel from their offerings as I think it does more damage than good for people to stay here. My first experience was the toilet overflowing when I blew my nose and threw one tissue in there. Then, when taking a shower, a pool of water formed all over the bathroom floor. Housekeeping did not replenish […] towels (or the coffee which was annoying). I called front desk to ask if they would deliver a coffee for me to brew, I waited 30 minutes and nothing, called them back and they said I had to call housekeeping myself... Why they couldn't do it for me is a mystery. The hotel restaurant/bar staff was awful. Never behind the bar, waited 15 minutes to be served EVERY time, food was mediocre quality at best. No, I will not be staying here again. Read moreGenuine Hotels.com guest review
It's very inconsistent. Nice in some areas and dirty in others. Some staff was good others were bad.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Other guestw were a little noisy.Genuine Hotels.com guest review
"Don't stay here"
Place was a dump. It was dirty. Patio doors didn't open(were sealed shut). The tv was a tube tv. For the price you pay the place was way too ran down. The service is slim to none.Genuine Hotels.com guest review
The hotel was decent but was the closest to our destination at Reliant Stadium. The service was week and check in was slow even though I had already set everything up and paid for it on line. The biggest complaint I have was finding water anywhere in the hotel. The hotel store was closed our entire stay, the entire hotel had 1 vending machine that took […] 20 minutes to walk to after finally finding hotel staff and asking where a vending machine was located. The vending machine only had 1 type of soda becasue everything was sold out, the vending machine did not have a water option. I would not stay nor would I recommend staying at this particular hotel just for the simple fact that it does not have any convient options for a simple drink of water. While walking from the vending machine I witnessed several others looking for a water fountain or the closest store they could walk to for water. Read moreGenuine Hotels.com guest review
Alot of noise with people partying and trash in hallwaysGenuine Expedia guest review
"Disappointing Experience !"
Need to clean house ! Bathroom is very nasty and the hotel smells Bad ! I wish not would not stay there and will not recommend it to anyone. Verry Disappointing ! !Genuine Expedia guest review
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