"a splendid surprise"
The neighborhood was a bit off, but the hotel was a wonderful surprise. Our next trip to San Antonio will include this hotel as our resting point. Parking was a bit rough but way better than downtown.Genuine Hotels.com guest review
"Great price and very friendly staff"
The entire staff was so very friendly and helpful. Our stay could not have been better.Genuine Expedia guest review
"Great place for the amount paid"
The hotel was pretty nice. The staff was very helpful and friendly. The only complaints I have is that the whirlpool was not in operation during our stay and the sheets were not properly put on the bed, so my husband and I had to do it ourselves. But altogether, I would definetly go back. Only a mile from the riverwalk so we did not have to travel very […] far. The facility was kept clean. Read moreGenuine Expedia guest review
Very conveniently located.everyone was very nice and helpful. Great rates!!! We were able to enjoy their breakfast which unlike other hotels they refilled the entire bar the whole time, great indoor pool after a full day in the sun. Completely recommendable!!!!!Genuine Hotels.com guest review
"Convenient to Highway and near Riverwalk"
Hotel located right off highway. Room was spacious and included a separate seating area with sleeper sofa, fridge, and microwave. Room was relatively clean, there was a receipt left from previous occupant between the half wall and sofa sleeper, there was also a blood spot on one of the pillow cases that I had left out on the coffee table with the spot […] visible for the maid to change but they just put the pillow back on the bed. The channel buttons on the remote didn't work but luckily I could use my phone as a remote instead. I asked the maid to replace the remote and it was not. There was a glitch that caused my room key to be deactivated every day so I had to get the front desk attendant to issue a new one every day. My room was next to street so it was right across from the dog day care which I didn't mind, I like to watch the dogs playing in the facility but some people may not care for the barking in the morning. Read moreGenuine Hotels.com guest review
"8 Minutes from the Riverwalk, 11 Minutes from Zoo"
Perfect stay! The beds were comfy and they each had 6 pillows on them. The bathroom was actually stocked with many towels and washcloths. Breakfast was fresh each morning, my only complaint there is more seating is needed as me and my two children had to eat in our rooms each day and we were on the third floor. The staff went out of there way when I […] hurt myself and again after my stay when I left some of my belongings and they shipped it next day. Would stay there again! Read moreGenuine Hotels.com guest review
It was wonderful-- staff was super nice!Genuine Hotels.com guest review
"Good centered location."
Felt like home.Genuine Hotels.com guest review
The hotel stay was accommodating, the rooms are very spacious! very clean. The room had a full size refrigerator, which is something very useful. the breakfast in the mornings was ok.. and very close to the alamo. The AC did get a little hot at night, but other than that everything else was great.Genuine Hotels.com guest review
"Close to downtown and Alamo Heights Area"
The hotel was great for the price and the staff very friendly. The location was super easy to get to and close to all the major attractions. I would definitely recommend this hotel for anyone that needs a place to stay for a very reasonable price.Genuine Hotels.com guest review
"I will never stay any where else. ... great servic"
Great place to stay and very clean. Very friendly. Evryone worked there were very professional.Genuine Expedia guest review
the experience was wonderful . I enjoyed every thing.Genuine Expedia guest review
It was great!Genuine Hotels.com guest review
"Close to River walk"
Best Western has a very excellent quality of service, they have they're hotel real clean. The hotel is in a perfect location to all sight seeing areas. They have breakfast and room service very nice and friendly.Genuine Hotels.com guest review
Average hotel. it was an Average experience but no complains.Genuine Expedia guest review
Recently booked 3 rooms for family and myself. While booking rooms I read online that the credit card used to guarentee the rooms will not be used for room rate and tax. Upon arriving at the hotel (with family members) we were all asked for our form of payment. Hotel disregarded and upon checkout, all 3 rooms (including multiple night stays) were charged […] to the card used to guarentee rooms. Also the rooms had a balcony but that was pointless. Considering the view outside was only of a large tree and industrial parking lots/areas. Read moreGenuine Expedia guest review
"Nice, clean, and courteous!"
As soon as we arrived the staff (Janice) was very nice to us and the rooms were spotless clean. When you walk into the room the smell was of clean, fresh, and welcoming. The beds and pillows are super comfortable. We never encountered anyone who was rude, running, or screaming. We slept like there's no tomorrow! Downtown/Riverwalk was just a couple […] of blocks away and really not a big issue with parking because there's parking EVERYWHERE! I really recommend this hotel and definitely will book here again!! Read moreGenuine Expedia guest review
We're a family of 5, the room was great, comfy and very spacious!! The breakfast was ok could be better! What I do appreciate and to my surprise, I left behind my hair straightener, and found out until we were back home the next morning! I called and was promised a phone call once the housekeeping ladies would go in. After several phone calls, Vanessa […] was very kind enough that she kept me posted until finally they did find my straightener! I was really surprised that they did keep it for me until my aunt went to pick it up!!! Way to go Vanessa!!! Read moreGenuine Hotels.com guest review
"Friendly Hotel Staff, Good value for the price"
We enjoyed the hotel. It was close enough to walk to the Riverwalk which was nice and a money saver. We were a little bit concerned about the area around the hotel, but we made multiple trips walking and never had a problem. The pool is a little bit small. The continental breakfast was always busy, and it did offer a good variety of items, although […] I personally prefer a hot breakfast. The bed was comfortable, the staff was very friendly and helpful, and overall, it was a great value for the price. Read moreGenuine Expedia guest review
"Great Place to Stay in San Antonio"
This hotel was very nice. It had been recently updated and was also very clean.Genuine Expedia guest review
"Nice hotel close to downtown and easy to get to ot"
The rug in the room had been clean before we got checked in and was wet when we got there but the room was cleaned everyday very well! The only other complaint was more than four towels for a family suite!!! Needs more seating for breakfast area!!!Genuine Expedia guest review
The staff were very nice specialy the people work in the kitchen very nice ladiesGenuine Hotels.com guest review
My family an I had a great experience for a first time stay in San Antonio. Upon arrival the staff was very warm and helpful. The hotels appearance was great, even though they were doing painting. The rooms were clean and comfortable. Everything was easily accessible. Quiet neighborhood and easy to get to. I would recommend this hotel to anyone staying […] in the area. Read moreGenuine Expedia guest review
"Not close to Riverwalk,but is O K"
Hotel &stay was good,only 2 problems.I was there 4 play-off game,so i had the kids & the remote 4 the t.v would not work & on 2nd day we went to Tanager Mall,so when we got back with our hands all full of things the door card would not work,we dropped a some bags & broke some things trying 2 get in,we could not get in,but overall nice big room,nice […] hotel not close to Riverwalk. Read moreGenuine Hotels.com guest review
"a good suprise"
the hotel IS a little dated, and we had to come back at 4:00 for our 3:00 check-in time...however, the location was perfect , and the service very good. We were traveling with 4 children under the age of 12 and the room suited us perfectly, BTW there is a fold out couch in the sitting area. Would stay there again.Genuine Hotels.com guest review
"Friendly, helpful staff at a clean, safe hotel"
We stayed here for 3 days & 2 nights while on a family vacation. We were 4 adults with 3 small children in 2 rooms and on a budget. The staff, especially Vanessa and the rest of the day crew were always cheerful and helpful. The hotel was nothing fancy, but the rooms were spacious and clean. The place was well lighted & staffed and felt very safe. Good […] room rates, too. A very family-friendly place, the kids enjoyed the indoor pool, which was well maintained. The breakfast bar was well stocked & clean, too. Read moreGenuine Hotels.com guest review
"San Antonio for drum corps"
Everything was fine until we got back from toring one day and our room was not cleaned at all. We did leave room a little late but the maids were right across hall when we left and still didn't clean our room. We had to go and get towels from front desk. After that, then a maid wanted to come and clean and she couldn't understand what I was saying because […] sh did not speak English. Read moreGenuine Expedia guest review
It was a very enjoyable stay. Only thing was the pool was not clean. We did not get to swim like we had planned to do with the kids.Genuine Hotels.com guest review
We stayed for four nights with a group of 22. The rooms were great for housing so many. The staff went out of their way to be helpful and understanding. The location was a little farther away from downtown riverwalk and sites than we thought but it was still easy to get to. The price was great compared to other downtown hotels!!Genuine Hotels.com guest review
"Great deal on a huge room!"
Arrived 30 minutes before check in, and wouldn't let us check in early. Other than that it was great. The room was huge and we had a full size fridge and microwave. Plus a comfy bed and pull out couch. Loved the breakfast with Texas shaped waffles. Will definitely remember them next time I'm in San Antonio :)Genuine Expedia guest review
it was a wonderful experience, the indoor pool was niceGenuine Expedia guest review
"Not so great Stay"
Very close to interstate and a train track. Can hear highway noise and the train goes by at 2 A.M. Older hotel that has been updated to new amenities but still lacks in a few areas.Genuine Expedia guest review
VASSENA WORK AT THE FRONT DESK WAS SO NICE AND HELPFUL SHE WHEN OUT HER WAY TO HELP US.THE ROOM WAS SO NICE AND CLEAN.EVERYONE WAS SO NICE AND KIND I WOULD STAY HERE AGAIN.BY THE WAY THE BUS STOP WAS RIGHT THERE WALKING DISTANCE AND THE DRIVERS ON THE BUS WAS SO NICE. I ENJOY MYSELF AND CANNOT WAIT TO GO BACK.Genuine Hotels.com guest review
"Loved the place"
We had three rooms, one on each floor. Super staff from the front desk to the cleaning crew. Full size refrigerators and freeze you out air conditioners. We were surprised by the interior of the place, it was so clean and everything sparkling. We will definitly stay here next year.Genuine Hotels.com guest review
"close to all must see sights"
comfortable and pleasant. Great staff.Genuine Hotels.com guest review
"Met our needs"
Overall our experience was ok. The hotel is an older building but had some renovations done.Genuine Expedia guest review
"nice hotel close to riverwalk, and others place..."
we had good rest,good breakfast.and we enjoyed the pool.Genuine Expedia guest review
Our fridge leaked water into our fridge area...from the freezer I suspect. And area was awful. And pool was TOO SMALL for how many guest were in it. Yuck!Genuine Hotels.com guest review
"Close to the downtown area."
Very accommodating and friendly staff. Room was clean and the continental breakfast that was included with the stay was wonderful.Genuine Expedia guest review
It met our needs over all, toilet didn't function properlyGenuine Hotels.com guest review
"Inexpensive, but comfortable downtown lodging."
Appreciated very helpful and friendly staff. Enjoyed numerous downtown attractions.Genuine Expedia guest review
The hotel was in a bad location in a bad neighborhood. It smelled horrible like nothing I have ever smelled.Genuine Expedia guest review
"I'll be back"
I don't think I'll stay anywheres else but here.Genuine Hotels.com guest review
I visited this hotel on a whim with my boyfriend and was very pleased! We were treated with the utmost respect from the staff and very impressed with the size of the room. The hotel was quiet, but I was disappointed with the pool hours. 10am-10pm, which is fine unless you want to relax in the jacuzzi after a long day. The breakfast in the morning was […] alright, muffins, yogurt, fruit, etc but I was hoping for some sort of protein. I would definitely stay here again as you are in walking distance of the Market and the price of the hotel was great. Read moreGenuine Hotels.com guest review
"Six Flags Fiesta"
Great, room was spacious and service is fastGenuine Hotels.com guest review
The pool area smelled a little odd and the carpet is sticky.Genuine Hotels.com guest review
love the room,breakfast was great, really close to the Riverwalk. Will stay again. The staff was great they were really, really helpful and very friendly.Genuine Hotels.com guest review
"Hotel - not best location, nice staff"
Couldn't find hotel from airport. Very disappointing, call to the hotel went unanswered at least four times. I understand front desk can be bus but there needs to be a better customer service system when the phone rings. Once at the hotel, the staff was very nice. Breakfast lady was very friendly and front desk staff were very nice. Just got off to […] a bad start. The hotel was further away from activities than I expected and while the Trolley was a nice way to get around, it was not that convenient to get to. The hotel was quiet, provided everything that was stated, just was run down and is in need of updating. I probably wouldn't stay at that location again. Read moreGenuine Expedia guest review
My family and i took a trip here for the weekend, my stay was good the only thing was the AC wentout but they work very hard in geting me my AC back up so me and my kids could enjoy a good night rest as well as the free night for the trouble.Genuine Hotels.com guest review
"Perfect Management Team"
The stay could not have been better. The staff was top of the line. They performed a courtesy call to ensure that I was completely satisfied with room and accommodations. There was nothing they could have done better.Genuine Hotels.com guest review
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