"The Price is Right"
Great Places for families to stay - Hotel clean, free Breakfast.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown Saving money is always a plus for our guests. We are happy we were able to accomadate your family with their stay. Please feel free to call us and we are always ready to assist you . Thank you.
"All in all a great hotel"
Hotel was clean and front desk staff were helpful and friendly. Maid service was slow. We had to go ask for clean towels at 545 pm. Received them quickly, but 2nd floor maids seemed more concerned with visiting with each other. No maid service during our 3 night stay. We will visit this hotel again.Genuine Hotels.com guest review
Suites were very nice. Quiet room.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown We appreciciate our feedback on your stay with us. We are glad to hear you had a nice and quiet stay to allow you to enjoy the comfort of your room. Thank you and we hope to see you again.
Ok place but not within walking distance of the downtown attractions.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown We can understand that the walk may not seem to close especially with the TX heat. We hope you visit us again and are able to enjoy the trolley bus that is but a short walk from our hotel. It will take you straight into town and bring you back. Thank you for you feedback.
"IN A PERFECT LOCATION"
THE CLEANING WAS HORABLE. I UNDERSTAND THAT THE STAFF WAS SHORT HANDED HOWEVER I THINK THE CLEANING SHOULD OF BEEN A LOT BETTER.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown We like to thank you for taking the time to let us know what is needed to improve the stay of our guests. Yes correct regardless of the staffing our first priority is cleaniness and satisfaction of our guests. This is an issue we will address to our housekeeper manager. We hope you do decide to visit us again. .
restrooms looked pretty old and toilet did a loud sound when flushed. Room was very spacious though.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown Thank you for letting us know what improvements are needed to make our guests feel more at home. We do understand the noise can become bothersome. We will use your comments to strive to make improvements in a timely manner. Thank you again.
Reasonable/comfortable/Good breakfast included.Genuine Hotels.com guest review
Response by Best Western Alamo Suites Downtown We are glad to hear you enjoyed your stay with our hotel.. We hope to see you again and continue to offer you good hospitality .
"family vacation in San Antonio tx"
hotel rooms were ok ,soroundings not too good but the hotel have security cameras in the back parking lot ,one thing that was really good is the breakfast from 1 to 10 i give it a 8 .....Genuine Hotels.com guest review
"Close To Riverwalk"
Was Nice Kids loved The Swimming PoolGenuine Hotels.com guest review
Liked How close to I35 it was and real quick and easy to get on the highway. Did not care for the neighborhood. At first sight, it looked ghetto but we had no problems. The staff was real friendly all the time. The breakfast area was small and got crowded at peak breakfast times. Enjoyed the rm and the big fridge!Genuine Hotels.com guest review
Staff was very helpful and friendly. They were very quick to make sure we had anything we asked for. There was an odd odor in the lobby when we first arrived, but, seemed to be gone the next day. Breakfast was good. There are 3 waffle irons to DIY and you definitely had all you could eat. The only problem was the location. It is next to a power plant […] - so stepping out onto the balcony was of no use. Absolutely no view at all. The opposite side (the entrance) is next to some REALLY old run down houses. It is not walking distance from any of the "sites", but is not too far of a drive. The staff - from the front desk to the cleaning group can't be beat. EXTREMELY pleasant and wonderful to deal with. Read moreGenuine Hotels.com guest review
Last week we go for 3 days and only I can say perfect.Genuine Hotels.com guest review
Great place to stay. When we go back to San Antonio, we will definitely stay here again. The staff was friendly and the rooms were spacious and clean and affordable. The kids also loved the indoor pool and hot tub.Genuine Hotels.com guest review
Stay was good, although we expected a better breakfast. I've stayed at a Comfort Inn in Corpus Christi and their breakfast was excellent.Genuine Hotels.com guest review
The room was old, furniture had allot of stains. The room room smelled bad used a whole bottle of frabreeze to make smell better. The location was bad worried about my car getting broken into. Will not stay again.Genuine Hotels.com guest review
So enjoyed our 5-night stay at West Western Alamo Suites Downtown in San Antionio. Staff members were friendly, helpful, and responsive. Breakfasts ran smoothly as someone was constantly replenishing food. Would be nice if there were 2 or more computers in the business center, but access to only one was just a tiny inconvenience.Genuine Hotels.com guest review
"Walk 6 blocks to the Mercado"
The rooms and hotel staff were excellent. Had this hotel been located closer to the Mercado and/or the Riverwalk, it would have been perfect. Unfortunately, it is located in a run-down neighborhood several blocks from any of San Antonio's famed sights. Walk with awareness of one's surroundings when walking in the neighborhood.Genuine Hotels.com guest review
Enjoyed our stayGenuine Hotels.com guest review
Nice motel - clean with helpful staff. Short driving distance to downtown.Genuine Expedia guest review
It was very pleasant...I really loved everything about it. It would have been nicer to have more variety during breakfast, thats all.Genuine Hotels.com guest review
"nice & clean"
the help were very willing to help in any way, and did a nice job cleaning.Genuine Hotels.com guest review
Room was very clean and staff was very friendly. Having full size fridge in the room was a plus!!Genuine Expedia guest review
"Well Done ... and it's NOT a REST AU RANT - LOL"
done very well - a great place to stay - staff went extra mile to accommodate us - great morning crew and desk jockies! - Great JOB! - (:- )Genuine Hotels.com guest review
"easy access to freeway and downtown area"
A little wait on getting the room, but very niceGenuine Hotels.com guest review
Everything was good, especially the continental breakfast. The only part I did not enjoy was when we went to the pool, there was about 20 people in there at the same time.Genuine Hotels.com guest review
"Perfect location for alamodome"
Hotel is good for a few nights stay .. Close to downtown market square and Alamodome !!Genuine Expedia guest review
Nice, Clean , Cozy . Comfortable hotel to stay at very good service.Genuine Expedia guest review
We were almost attacked in your hallways by someone who was not staying at the hotel. They were let in the through the back door, by the pool . When we told the front staffed they laughed. We will not be staying there again.Genuine Hotels.com guest review
Rooms were nice. Breakfast set-up was less than desirable. unorganized. Staff was friendlyGenuine Expedia guest review
"Only to sleep"
The staff was friendly, the continental breakfast was good and the room is very spacious. I was very disappointed with the cleanliness. When we arrived at the room there was trash under the bed, and for the rest of our stay I noticed that they never vacuum the room.Genuine Expedia guest review
"Not a Good Area but.."
The service was pretty good but the location of this hotel is not good at all. The breakfast was a nice compliment. Just below average I guessGenuine Hotels.com guest review
"Close to Alamo"
Stayed in a suite with an 11 year-old, 13 year-old, 19 year-old, and 2 adults (5 of us total). The 19 year-old slept well on the pull-out sofabed. Rest of us slept well on the 2 kings. Nothing close by (stores, restaurants, etc.), but tat was fine. It was only about 5 minutes from the Alamo (our destination). Kids enjoyed the pool. Breakfast was good. […] All was very nice. I would stay there again. Read moreGenuine Hotels.com guest review
The house keeping personnel were very friendly and always on top of any issue you might have.Genuine Expedia guest review
Everything is ok the parking lot is the only problem but overall goodGenuine Hotels.com guest review
"Road Trip Worthy"
We were on a road trip and looking for a safe, clean and affordable place to stay for two single women. This met all criteria once you were in the hotel. Michelle at the front desk was extraordinarily helpful.Genuine Expedia guest review
The staff was very helpful, the place was clean and their complimentary breakfast was good. I would book them again.Genuine Expedia guest review
"Mediocre at best."
Breakfast was minimal. Not nearly as nice as other Best Westerns. Seating inadequate. No eggs or sausage. Pool indoors said "bacteria growing here. " Our suite(sofa bed in main room) had no AC. Bedroom AC weak. So our grand kids in other room slept on rumpled sofa bed with no AC in July! Pathetic excuse for hotel.Genuine Expedia guest review
"Nice hotel, clean rooms, convienant location."
I really enjoyed the clean and comfortable spacious suite. Hotel staff was very friendly and professional. Will stay there again on future visits.Genuine Hotels.com guest review
It was a really nice place. The breakfast was good. The room was clean but my wife didn't like the smell of it. Not sure if it was what they cleaned it with or like a musty smell. We always bring our own febreeze so we were ok with it. Over all it was a nice room for the money.Genuine Hotels.com guest review
Only stayed here one night on our way home from Houston. After a horrible experience in a Houston hotel this was a very welcomed sight. The whole place just felt clean & inviting to us! The staff was extremly friendly! The lady at the front desk welcomed us and told us about all kinds of things to do while in town! When we got to the room there was […] cigarette butts on the balcony & when I told the houskeeper she instantly went and cleaned them up! The room was very roomy and comfortable! We had the best sleep we had the entire weekend in the one night we where here! We didn't want to get up and leave the next morning cause the bed was so comfy! We will definitely be staying here again when we travel to San Antonio in the future! Read moreGenuine Expedia guest review
The stay was fair for the price. But nothing special about it. OutdatedGenuine Expedia guest review
Overall, it was a good experience. Though, hotel is not walking distance from the riverwalk or Alamo.Genuine Hotels.com guest review
The stay was great. Here for boomtown fireworks. Could see them right from the parking lot. Would stay again for sure.Genuine Hotels.com guest review
Employees very friendly and helpfulGenuine Hotels.com guest review
"great place, great price."
I dont understand why some people didnt like this hotel. The staff was very friendly, the room was huge. It was easy to find and is in a decent neighborhood. Close to anywhere you need to go.Genuine Hotels.com guest review
Excellent hotel!! very clean, comfortable, friendly employees & close to every place we needed to go in San Antonio! we would definitely stay here again. the only thing that bugged us a little was poor connection of the wifi. but no biggie!! the room was great!!Genuine Hotels.com guest review
"Friendly workers; subpar facilities"
First room had urine stain on fold out mattress; second room fitted sheets didn't fit the mattress on the king size bed; shower curtain almost falling down; 2nd day they only left 2 towels for the 4 of us and did not replenish the soap/shampoo. All that said, the staff was very friendly and helpful. Every time we asked for something they were happy […] to accommodate. Read moreGenuine Hotels.com guest review
"Very nice, comfortable stay"
The hotel is very easy to access off the interstate and the free parking behind the hotel is a plus. We stayed in a king suite and it was very nice and roomy. As stated in other reviews, there is a dog kennel across the street and yes, we heard them barking, but it didn't deter from our time at the hotel. In fact, it made us laugh based on the reviews […] that others had left. The dog thing is true. Aside from that, the staff was very nice and we would come back again. Read moreGenuine Hotels.com guest review
Loved how big and clean our room was. It is a bit hard to find if you're not from around there, but other than that wonderful stay!Genuine Hotels.com guest review
"Hotel needs updating."
The only positive thing about this hotel was the friendly staff. They always had smiles on their faces and were happy to answer questions about the area. Now for the negative: We only had hot water for three of the seven days we stayed at the hotel. I called down to the front desk and was told the system needed to be "rebooted". Even after this supposed […] rebooting, it was lukewarm at best. Outlets in the bathroom were so worn out that you couldn't plug in a curling iron, etc. without the cord pulling out of the wall if you barely moved. There was a lamp post right outside our window which wouldn't have been a problem if we had curtains that closed. We only had a sheer over the window with a regular curtain that was only about a foot wide that couldn't be moved so all night long we had light pouring in. Also, there was a glob of brown gunk on the sheer that I don't even want to know what its origins might have been. Room could have been cleaned better between guests. Bathroom was always clean and the beds were made up every day, but when we were packing up for home and double checking to make sure we didn't forget anything, we found Cheetos under the bed and furniture. We didn't buy or bring any Cheetos with us. Read moreGenuine Expedia guest review
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