"Not a Good Area but.."
The service was pretty good but the location of this hotel is not good at all. The breakfast was a nice compliment. Just below average I guessGenuine Hotels.com guest review
"Close to Alamo"
Stayed in a suite with an 11 year-old, 13 year-old, 19 year-old, and 2 adults (5 of us total). The 19 year-old slept well on the pull-out sofabed. Rest of us slept well on the 2 kings. Nothing close by (stores, restaurants, etc.), but tat was fine. It was only about 5 minutes from the Alamo (our destination). Kids enjoyed the pool. Breakfast was good. […] All was very nice. I would stay there again. Read moreGenuine Hotels.com guest review
Everything is ok the parking lot is the only problem but overall goodGenuine Hotels.com guest review
"Nice hotel, clean rooms, convienant location."
I really enjoyed the clean and comfortable spacious suite. Hotel staff was very friendly and professional. Will stay there again on future visits.Genuine Hotels.com guest review
It was a really nice place. The breakfast was good. The room was clean but my wife didn't like the smell of it. Not sure if it was what they cleaned it with or like a musty smell. We always bring our own febreeze so we were ok with it. Over all it was a nice room for the money.Genuine Hotels.com guest review
Overall, it was a good experience. Though, hotel is not walking distance from the riverwalk or Alamo.Genuine Hotels.com guest review
The stay was great. Here for boomtown fireworks. Could see them right from the parking lot. Would stay again for sure.Genuine Hotels.com guest review
Employees very friendly and helpfulGenuine Hotels.com guest review
"great place, great price."
I dont understand why some people didnt like this hotel. The staff was very friendly, the room was huge. It was easy to find and is in a decent neighborhood. Close to anywhere you need to go.Genuine Hotels.com guest review
Excellent hotel!! very clean, comfortable, friendly employees & close to every place we needed to go in San Antonio! we would definitely stay here again. the only thing that bugged us a little was poor connection of the wifi. but no biggie!! the room was great!!Genuine Hotels.com guest review
"Friendly workers; subpar facilities"
First room had urine stain on fold out mattress; second room fitted sheets didn't fit the mattress on the king size bed; shower curtain almost falling down; 2nd day they only left 2 towels for the 4 of us and did not replenish the soap/shampoo. All that said, the staff was very friendly and helpful. Every time we asked for something they were happy […] to accommodate. Read moreGenuine Hotels.com guest review
"Very nice, comfortable stay"
The hotel is very easy to access off the interstate and the free parking behind the hotel is a plus. We stayed in a king suite and it was very nice and roomy. As stated in other reviews, there is a dog kennel across the street and yes, we heard them barking, but it didn't deter from our time at the hotel. In fact, it made us laugh based on the reviews […] that others had left. The dog thing is true. Aside from that, the staff was very nice and we would come back again. Read moreGenuine Hotels.com guest review
Loved how big and clean our room was. It is a bit hard to find if you're not from around there, but other than that wonderful stay!Genuine Hotels.com guest review
"Great Staff - Good Value"
I enjoyed my stay at the Best Western Alamo Downtown. The staff was absolutely wonderful. My only two complaints was one of our rooms would run out of hot water and the other didn't. My other complaint was that the outlets in the hotel were old. The charger to my phone would slip out and it was difficult to iron my clothes. Other than that, it was a […] great room Read moreGenuine Hotels.com guest review
× Mattress old and stained × No view from window × Room had an odor (did not smell fresh) × There was trash behind night stands...Genuine Hotels.com guest review
It was absolutely great, staff was very nice and helpful. Breakfast was very good, the lady in charge of the complementary breakfast was very nice. Room was big and very clean.Genuine Hotels.com guest review
I appreciate the kindness and helpfulness of both the night and day managers. I had my hands full with 4 little ones and they helped me out tremendously. Will be looking forward to seeing them again.Genuine Hotels.com guest review
Nice hotel with good indoor pool and hot tub. Need more tables in dining room with more food selection but not a big dealGenuine Hotels.com guest review
Hotel was clean and good service. However,hotel is not closed to the Riverwalk.Genuine Hotels.com guest review
I loved everything!! Employees are friendly. Clean environment, big room with king beds. Big for our family. Also just a few blocks from downtown.Genuine Hotels.com guest review
We were having an event at the AT&T center and the location was great! Parking at the hotel was limited. The 2 nights the hotel was full (Friday & Saturday), they ran out of parking and several cars were parked in the fire lane. This made it very difficult to exit the lot the next morning. Also, breakfast items were limited. Waffles was the only hot […] item they had and they had nothing with protein at all. Read moreGenuine Hotels.com guest review
Very nice, but would have liked an outdoor pool & a little closer to the river walk All in all a very nice place.Genuine Hotels.com guest review
Beds were a back breaker, Service and help from staff was second to none. Rooms were clean and the lay out was good. Had a great time staying their will stay with them again.Genuine Hotels.com guest review
"excellent customer service"
we were getting away for the night and the rep was very attentive the staff was great the room was good if we had to come back here we would book here againGenuine Hotels.com guest review
Very nice hotel for the money, I would stay there again. Very helpful and friendly staff.Genuine Hotels.com guest review
"Large and comfortable rooms"
Staff was super friendly and rooms were super comfortable. Will return and recommend it to others.Genuine Hotels.com guest review
"Would definitely stay again"
Close drive to the Riverwalk without having to pay on the Riverwalk prices. Located very close to lots of tourist areas. The room accommodated all of our needs but wish the bathroom was a little bigger. The breakfast was good and had lots of choices. The lady who works in the breakfast area was so nice and accommodating. And also the front desk staff […] were nice and very helpful. Read moreGenuine Hotels.com guest review
Nice hotel, decent area, close but not right in downtown. Would definitely stay there again. Front desk staff were friendly and very helpful.Genuine Hotels.com guest review
This hotel was an ok stay. Entering and exiting the parking lot is a joke. Guests would park at front door to unload and load. Do not be in a hurry if your trying to check in or leave the parking lot. Breakfast area way too small for the location. The items for breakfast were a disappointment too. The hotel staff were very friendly and the rooms were […] clean, but we will not stay here again. Read moreGenuine Expedia guest review
It wasn't the best I've ever stayed in but it was decent enough for a 1 night stay.Genuine Hotels.com guest review
"Perfect place to stay"
The staff were absolutely wonderful. They couldn't do enough for us. The room was clean and roomy. The beds with there five pillows were so comfortable. Had a good selection of breakfast foods but best thing about the breadfast buffet was the friendly, helpful attendant. Give her at least ten stars.We did not get to use the pool or spa but wished we […] had the time it looked so inviting. I will definitely stay here when I come back to San Antonio. Read moreGenuine Hotels.com guest review
Better than I expected. Great price for a family trip. Money saved went all to Sea World,which made it worth it!Genuine Expedia guest review
"Okay for price"
Right next to a loud dog kennel, rooms were decent, but the shampoo was not replenished when the room was cleaned which doesn't work when you have 4 guests, luke warm shower water at best, the back door into the hotel was broken which they were fixing but it's a safety issue, our room had a patio and the door lock was broken. They did have an ok breakfast, […] but they were having a hard time keeping the food available with SO many guests. Read moreGenuine Hotels.com guest review
Great staff. Wonderfully beds. Location is only downfall.Genuine Hotels.com guest review
"Family of 6"
Finding a hotel room that will accommodate a family of 6 is not easy to do. The reason we liked this hotel is because it had 2 KING sized beds and the fold out couch. The service at the desk was good even though we had multiple problems with our room key working. Hotel is a little more difficult to get to since road that runs directly in front of the […] hotel is one way. Also neighborhood is not very good so having the inside pool was definitely a plus for our kids. Overall, we would stay here again since they have a room that fits our family size at a good rate. Read moreGenuine Hotels.com guest review
This super 8 was sort of difficult to find for me but it is an average Super 8 by Super 8 standards. However room was clean, breakfast was good continental and the employees were very helpful. Quiet rooms despite all the families present. I'd stay again if I were in the area.Genuine Hotels.com guest review
Comfortable beds, friendly staff. Nice visit.Genuine Hotels.com guest review
Only thing we had a problem with was housekeeping. We were there Sunday-Friday and only asked for cleaning 2 times..the only thing they did was make the bed. No vacuuming, wiping things down, ect..Genuine Hotels.com guest review
"Did not get what I expected"
We pulled up to the hotel and the first thing I noticed was that it was not as close to the downtown attractions as I thought. We definitely were not in walking distance. Check in was quick, but 1 of the card keys did not work. When I inspected the bathroom, I noticed it was missing a shower curtain. I called the front desk and someone was sent to replace […] it. The desk chair's seat was ripped down the middle. The Internet was not working properly and I was given a number to call to get the issue resolved. I did it because wi-fi connection was important to us and part of why we booked. On the positive side: Employees I met were courteous and tried to help, though were being stretched too thin. Pillows were good. Breakfast was good. I just expected a better experience from a Best Western. Read moreGenuine Hotels.com guest review
"Loved our stay"
Me, my two daughters and three granddaughter have a yearly girls trip and chose to stay here. So glad we did. Out of three different cities and three hotels this was our most comfortable and i felt the safest with my girls there. We all had a wonderful time and the hotel staff were marvelous to us. We felt special. I recommend this hotel to all my family […] and friends. We will be back next year! Read moreGenuine Expedia guest review
This hotel is very hard to get to, it's not within walking distance of the Alamo or the Riverwalk. The toilet in my room was stopped up before I even entered, when I informed the staff I was handed a plunger. I did however get a 20% discount for one night of my stay, after my 45 min. phone call to expedia.Genuine Expedia guest review
Breakfast was gone when we went down to eat. Ran out of many items.Genuine Expedia guest review
"Located close to main attractions in San Antonio."
I loved the place. The only downfall was in the pool area where some large beetles had found their way in. There were several of them laying in a pile and no one cleaned them up.Genuine Expedia guest review
Bathroom floor was not clean. The sink had a drain problem. Orange juice was not fresh.Genuine Expedia guest review
"sketchy neighborhood, terrible beds"
I did not feel safe in this area at all. The neighborhood was very sketchy and I constantly worried about my car and belonging. The room was clean but the beds and pillows were extremely uncomfortable. Not a decent night sleep at all. Surprised me as I have never had anything but wonderful stays at Best Westerns throughout the US. However, I do NOT […] recommend this Best Western and feel as if this one gives the chain an awful name. Read moreGenuine Expedia guest review
I will try not to stay in this hotel next time.Genuine Hotels.com guest review
"Great Bargain in Downtown San Antonio"
For an affordable, clean, comfortable stay in San Antonio, you just can't beat this hotel! Very clean, comfortable lobby and rooms with nice firm beds; pool and hot tub very clean and well maintained; small workout area if you get the urge to sweat; great free breakfast with lots of choices, including 3 waffle makers. Staff were very friendly and helpful. […] Only hotel in the downtown area that I know of that offers FREE PARKING, in a fenced, well-lit lot behind the hotel. Right off I-35 but still my room was very quiet with the AC fan on. Excellent pricing compared to other downtown hotels, and still only a short drive to The Alamo and Riverwalk areas (OR-taxi costs approx. 7$ daytime, 11$ at night.) Highly recommended! Be aware that hotel is on a ONE-WAY street heading north; head straight north to hit West Houston and turn right to get to theatres, Alamo, Riverwalk entries, museums, etc. MUST check out the Riverwalk, with great places to eat and shop! Read moreGenuine Expedia guest review
Had a good rest and the kids enjoyed the pool.. thanksGenuine Expedia guest review
This motel was hard to find and had few eating places nearby.Genuine Expedia guest review
Very bad hotel . Glad we only stayed for 1 dayGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )