All hotels in Dublin, Ireland
1 room, 2 adults
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Custom House Quay, Dublin, Dublin, 1, Ireland, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 750 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.1
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5.0 / 5Outstanding
"Trip to Dublin"
Very comfortable and convenient.
Genuine Hotels.com guest review
1 night business trip Aug 8, 2015
Patrick K
US
4.0 / 5Excellent
"Get Your Desk Business Done with the Day Staff"
The night staff -- including the night manager -- was not just unhelpful, they were rude, , dismissive and hostile. A clear contrast to the day staff. On two separate nights they responded rudely to simple questions and once they just ignored us and spoke to each other about personal things. These two guys should be fired if they don't understand simple customer service.
Genuine Hotels.com guest review
3 night trip with friends Jul 11, 2015
Mark
US
4.0 / 5Excellent
"Passing through"
Nice Hotel with helpful staff.
Genuine Hotels.com guest review
1 night family trip Apr 8, 2015
A Traveler
US
2.0 / 5Fair
"Not enjoyable"
i requested a 2 river facing rooms on the highest floor possible. What I I got was 2 river facing rooms on the 2nd floor near the elevator banks. End result was the view of the river was terrible, the city noise was very noticeable, couldnt open the windows for venitlation because smoke from the people downstairs wafted into our room, and lastly we got noise from people coming off the elvators at 3am. DO NOT STAY AT THIS HOTEL!! They do not care. Reservations were made months in advance. A shame because the Jury Inn Cork was a wonderful stay just the night before this one.
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
US
4.0 / 5Excellent
"Business Hotel near Dublin Convention Center"
Good business hotel, walking distance (5 minutes) from Dublin conference center along North side of River Liffey. Adequate restaurant, friendly staff. Half-hour walk to Grafton Street (pedestrian shopping street center of Dublin)
Genuine Hotels.com guest review
3 night business trip Jan 20, 2015
John
US
4.0 / 5Excellent
Overall very pleasant, but for somebody working outside my room at 3am.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
1.0 / 5Poor
"hotel dissapoinment"
Arriving at the hotel we were given a tiny room for me my husband and daughter. The bed bowed in the middle it actually had a v in the centre. The room was so dingy and depressing. An ironing board hung on the wall. My husband immediately called Expedia to change hotel. He had to stand by the window as phone signal was so awful. His call was dropped 3 times. We were in Ireland for my brothers funeral I can only say I thought things could not get any more depressing. This room was beyond basic I would say a dump is more appropriate. Very sad this is passed of as a good hotel to visitors coming to Ireland. We checked out and went to the Four Seasons. After many calls !! Worst experience ever.
Genuine Expedia guest review
Other trip Jan 4, 2015
caitriona
US
5.0 / 5Outstanding
Good standard hotel, located within walking distance of main shopping areas, 3Arena and Grand Canal Theatre
Genuine Venere guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Wonderful stay!"
The staff was extremely friendly and exceptionally accommodating. The food was tasty and fairly priced. The hotel location, as posted, was only a 10 minute walk to the heart of Dublin.
Genuine Hotels.com guest review
3 night trip Dec 11, 2014
James
US
4.0 / 5Excellent
"Dublin stay"
Clean reasonable
Genuine Hotels.com guest review
1 night family trip Dec 1, 2014
brendan
US
4.0 / 5Excellent
"review"
Great location close to Trinity College and Grafton Street
Genuine Hotels.com guest review
2 night family trip Oct 27, 2014
Jacqueline
US
4.0 / 5Excellent
"Good hotel near the Convention Center"
Very helpful staff, not too good lights in the room, but overall quite good.
Genuine Expedia guest review
Other trip Oct 4, 2014
Osvaldo
US
4.0 / 5Excellent
"I love a good value- another from Jurys Inn"
Good rate for Dublin- 10 minute walk to heart of Dublin attractions on the other side of the river but very doable. In a business district but lots of cabs available- safe area. Cab ride to Temple Bar area or Grafton Street cost about 8 euros. Good service. Nice breakfast- both the quality and variety of food as well as the décor of the restaurant bar. The room was a bit small but room for suitcases and maneuver room. Generous sized bathroom. Clean. Like that they had extra pillows so you could choose to add pillows and/or use a softer pillow if you preferred. Nice, unexpected touch. Wifi worked well. We were on our honeymoon and were given a nice room overlooking the river on the upper floor. Considerate. One of the better values I think in the main Dublin area.
Genuine Hotels.com guest review
2 night romance trip Sep 27, 2014
Rebecca
US
5.0 / 5Outstanding
"Excellant, Convenient, Hospitalitity was suburb!!"
We could have not received a more welcome and genuine hospitality especially since we had just gotten off of a cruise ship with the same excellent service!
Genuine Hotels.com guest review
4 night trip Sep 4, 2014
McGill
US
3.0 / 5Good
"Close but a little noisy / uncomfortable"
This was a fine hotel for the price. Great location and great breakfast. The bed was stiff and it was quite noisy outside. Even from the 6th floor, we had a lot of street noise because we had to have the window open due to heat. If you have a rental with you (which I hope you don't because driving in Dublin is awful), then there is convenient parking around back for a reasonable price.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel - Don't stay out too late"
The hotel rooms, staff, restaurant, and location are all great. The only problem with this hotel (or with Dublin as a whole) is that there is a fair number of "shady" characters out late at night. My family witnessed a fight taking place while walking home and another night was approached by someone claiming to have been robbed. If you are OK with taking a cab back to the hotel every night, this is a great hotel. During the day, there is no problem walking around in the area.
Genuine Hotels.com guest review
3 night family trip Aug 13, 2014
LW
US
1.0 / 5Poor
"Horrible"
The room we were given was windowless and very depressing. Extremely dirty, not clean at all, extremely cheap with everything they do even the AC. Staff however was very helpful. Other than that I would not recommend this hotel at all. If you can spend a bit more money and get nicer accommodations. Location is not bad neither. Not too far from everything-walking distance.
Genuine Hotels.com guest review
3 night business trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Our stay was brief but the hotel was very nice."
We arrived early but our room was ready and the staff allowed us to check in early.
Genuine Expedia guest review
Other trip Jul 20, 2014
Chris
US
4.0 / 5Excellent
"Dublin Trip"
Front desk staff very helpful. Restaurant service good, but it slows down when several people are seating. Several Tour groups stayed for one or two days at Hotel, ..making it little hectic to move around, specially at Breakfast time. Hot water pressure not good at shower, however, OK at sink. Windows open just a tiny bit, not enough to properly recirculate air in the room, which has no A/C. Room smells stuffy, in need of good carpet cleaning. On the other hand Food service was really good and Internet / Wi-Fi works flawlessly and fast.
Genuine Hotels.com guest review
4 night business trip Jun 22, 2014
Jorge
US
5.0 / 5Outstanding
"Central location"
The rooms were very clean and comfortable. The staff were very helpful and quickly resolved our concerns. The hotel stored our luggage after we checked out and they arrange a large taxi to accommodate our luggage and passengers. The breakfast was included and it was a wonderful value and very delicious. The rooms were very generous in size compared to a similar hotel in Dublin that we stayed in the week prior. Awesome wifi throughout the hotel. The location was a very easy walk (5 minutes to Temple Bar) and local shopping and tourist attractions.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2014
Marc R
US
4.0 / 5Excellent
Nice. Clean. Convenient...but room service ends at 9:30.
Genuine Hotels.com guest review
4 night trip May 19, 2014
A Traveler
US
4.0 / 5Excellent
"Pleasant Experience"
Convenient location with pleasant staff. Room was clean and comfortable. Would recommend to others.
Genuine Expedia guest review
Other trip May 22, 2014
NY Ladies
US
4.0 / 5Excellent
"Very convenient to downtown Dublin"
Arrived from US in late morning. Taxi from airport to hotel. Were allowed early check in which was terrific. Nice restaurant. Convenient to sights.
Genuine Expedia guest review
Other trip May 13, 2014
PB & J
US
4.0 / 5Excellent
"No washcloths"
It was right across the street from the river Liffey which would have been nice to look at. However, we were given a room that faced he back of the hotel where they stored the empty kegs. There were no washcloths so bring your loofa. Also you will have to pay for parking which is an added expense . The free breakfast was delicious and more than you can eat. It kept us all day which saved us a bit. The hotel is within walking distance of everything. I recommend fitzsimmon's bar in the temple bar district for fun music and Irish dancing. There is music every night.
Genuine Hotels.com guest review
2 night trip Apr 22, 2014
Debi
US
4.0 / 5Excellent
"Nice hotel, convenient."
Staff were helpful and courteous. Rooms were kempt. The lobby is dated
Genuine Expedia guest review
Other trip Apr 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great room"
Great hotel and a fabulous breakfast! We will be return visitors!
Genuine Hotels.com guest review
1 night family trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great downtown option for a day of exploring"
Convenient to the footbridge, Luas station, and tourist hop on/hop off stops, this hotel was a great option for our family's day in Dublin. The breakfast is well worth the price!
Genuine Hotels.com guest review
1 night trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
"Clean and well maintained"
Room was small but easily met our needs. Quiet and convenient
Genuine Hotels.com guest review
3 night trip Apr 9, 2014
Mary
US
3.0 / 5Good
"Ireland"
This hotel is in a great location. However, it is a 3 star accommodation at the best. The room was average. The bathroom was furnished with shampoo and soap, but no lotions. The lobby and bar area is the best feature of the hotel. Enjoyed having a beer in the evening and there were plenty to choose from. Breakfast not included in my price. I paid 10.50E for the buffet. I was a little disappointed with the selection. But, the location is good and the staff is very freindly and helpful. Go to Harbor Master for dinner and or drinks if you have a chance. Very close by.
Genuine Expedia guest review
Other trip Apr 14, 2014
Sherri
US
4.0 / 5Excellent
"Clean, Comfortable and Great Breakfast"
The room was clean and comfortable and the staff was courteous and helpful. The shower was a little lacking in the hot water department. I paid for the breakfast and it was a great deal. Its not too far from the Temple Bar neighborhood and other sites. My daughters and I found everything to be in walking distance.
Genuine Hotels.com guest review
3 night family trip Mar 28, 2014
David
US
4.0 / 5Excellent
"Good Hotel"
The Jury's Inn is a nice property with helpful staff. The location is just a bit far of a walk to the popular Temple Bar, Grafton St, and St. Stephen's Green areas. Overall, typical reliable Jury's Inn.
Genuine Hotels.com guest review
1 night trip with friends Mar 19, 2014
Jon P.
US
5.0 / 5Outstanding
"Close to sights, but not too close"
Hotel location was excellent. Close enough to Temple Bar that one can walk, but not too close for the noise. Walking distance to the Connolly train station and one block to the LUAS. Room was clean and met needs.
Genuine Hotels.com guest review
3 night trip Feb 8, 2014
A Traveler
US
5.0 / 5Outstanding
"We stay here again"
The staff were so nice. They helped me even before I arrived by asnwering questions by email. The hotel was beautiful and the free breakfast was grear.
Genuine Hotels.com guest review
5 night trip Jan 13, 2014
Rachelle
US
4.0 / 5Excellent
"Financial District, not Tourist District"
Nice hotel in the financial district on the river. Very easy to get to with the bus to/from the airport. Not so easy to get to the center of town by public transit -- Nice bar in the evening with a very good breakfast.
Genuine Hotels.com guest review
3 night business trip Jan 15, 2014
Dave M.
US
5.0 / 5Outstanding
Fantastic Hotel.. Stay there if you can get a room . Central City location, Bus, Taxis and Trains all around if you need them. Staff AMAZING ! Safe area of the city and some nice views to the River Liffey and the city at night time. Enjoy your time there !!!
Genuine Hotels.com guest review
2 night trip Dec 27, 2013
A Traveler
US
5.0 / 5Outstanding
"This is a no brainer - When In Dublin, stay here."
I rarely fill out these surveys but I also feel you have to give kudos where kudos are due. I fly to Ireland frequently and don't have to think twice as to where I will stay. Jury's Inn, Customs house is without question the best hotel within its price range to stay at. Situated right on the River Liffey, walking distance to O'Connell Street (center of Dublin) around the corner from the Dublin Train System (Very good timely service), some of the best restaurants in Dublin (there is also a good one in the lobby of the hotel , "Ollys" - Great friendly staff here also) are within walking distance from this hotel. Taxi's are waiting out side for further journeys. The staff of this hotel are AMAZING, always helpful, friendly, will bend over backwards to help you out with any request you might have. - If you need a great reasonably priced place to stay in while in Dublin. - This is the place to stay.
Genuine Hotels.com guest review
1 night trip Dec 27, 2013
AC
US
5.0 / 5Outstanding
"Fantastic, friendly staff"
We were very impressed with the level of service provided by the staff. They were all very helpful and courteous. We even changed a previously made reservation at a B&B so we could stay at the Jury Inn an additional two nights. The location was also very convenient to the Bus and Train stations, the Airlink to the airport, and to venues in both North and South Dublin.
Genuine Hotels.com guest review
5 night trip Nov 22, 2013
Fred and Jessica Stowell
US
1.0 / 5Poor
"Poor choice"
We needed to change rooms as the toilet was broken in our original room. Also the walls are paper thin. Choose another hotel!!
Genuine Hotels.com guest review
1 night business trip Nov 30, 2013
Keith
US
5.0 / 5Outstanding
"Close to conference center and bus route. Very nic"
I loved it. The only suggestion I have is to add electrical outlets in the bathroom and by the bed. So many devices now need to be charged for travel. Thanks to all the service people who made this a wonderful stay!
Genuine Hotels.com guest review
2 night business trip Nov 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent as always."
Great place to stay .. Keep your rates down though. You are not a 5 star hotel .. a great hotel for business or short stays. Not a luxury hotel.
Genuine Hotels.com guest review
1 night trip Oct 19, 2013
A Traveler
US
3.0 / 5Good
"Good hotel close to Dublin city attractions."
The desk staff was efficient, but not particularly welcoming. When asked about wi-fi availability, the desk clerk was curt, informing us of the (high) hourly charge, and not suggesting where else we might find service. The same was true when we asked about train transport surround the city. We would stay there again for the location, but our expectations of friendliness and service will be much lower.
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
US
3.0 / 5Good
"Jurys Inn Custom House: Anything BUT Custom!"
I checked into the hotel and when i got to my room, i found the window locking mechanisms to be broken, and there was no airconditioning. The selection of Television to watch was extrememely pooor. Only local stations, no cable or Pay Per View Stations.
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
US
4.0 / 5Excellent
"Good Stay - Easy Access to Historic Areas"
Overall this was a good stay, hotel easy access to Historic areas of Dublin (Trinity College, Temple Bar area, shopping) and we would recommend a stay here. Our only suggestion would be to get a room facing away from the Liffey River as the road noise continues all night and can be an issue.
Genuine Hotels.com guest review
2 night trip Jul 29, 2013
A Traveler
US
3.0 / 5Good
"Great location but lots of add-on costs"
Great location but having to pay 14.40 per day for parking and also paying for wi-fi was dissapointing, those are usually free at much cheaper hotels. Also difficult to get ice as the hotel had no available ice buckets, needed it for my girlfriend who sprained her hand so had to use pint glasses instead.
Genuine Expedia guest review
Other trip Aug 20, 2013
Stephen
US
4.0 / 5Excellent
"Spacious Room"
The family room was great. It had three beds. It was hot due to the weather outside, but otherwise clean and comfortable. The location is very convenient to the tourist destinations in Dublin, as well.
Genuine Expedia guest review
Other trip Aug 13, 2013
Speidy
US
3.0 / 5Good
"Doesn't accept responsibility"
We stayed two nights at the hotel and the size of the room was accomodating to our family of four. We borrowed a converter for our appliances and ended up blowing a fuse in the room and ruining our sound machine/clock. This was something that neither the hotel or us could forsee happening. The manager wanted to try to fix it but really couldn't come up with any solutions. She stated that they don't understand all products and could not see this happening and stated they were not responsible for it. She also stated that all computers and phones would work using the converters but would not do anything about the clock. Well thats kind of understandable until our computer tripped the fuse again and basically fried the power supply for our computer. The manager would not accept responsibility for this even after she stated that the computers would be fine.
Genuine Expedia guest review
Other trip Aug 9, 2013
A Traveler
US
5.0 / 5Outstanding
We had a very pleasant stay! Only complaint is not complimentary breakfast!
Genuine Hotels.com guest review
2 night family trip Jul 31, 2013
Marie
US
5.0 / 5Outstanding
"Close to IFSC and Citycenter"
The stay was very comfortable.
Genuine Hotels.com guest review
1 night trip Jul 30, 2013
A Traveler
US
4.0 / 5Excellent
"Easy Location"
Hotel is located a very short walk from a stop on the AirportLink bus coming from the airport. Stop for return to airport is right out front. Hotel is right on the street that runs along the river and is an easy walk from the sights.
Genuine Expedia guest review
Other trip Jul 20, 2013
Helen
US
5.0 / 5Outstanding
Excellent hotel and great service.
Genuine Hotels.com guest review
1 night trip Jul 6, 2013
Chris
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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