All hotels in Dublin, Ireland
1 room, 2 adults
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Custom House Quay, Dublin, Dublin, 1, Ireland, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 742 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Vibe
    Awesome vibe
  • Food
    Food is all right
  • Value
    Fairly good value for money
3.0 / 5Good
"Good hotel close to Dublin city attractions."
The desk staff was efficient, but not particularly welcoming. When asked about wi-fi availability, the desk clerk was curt, informing us of the (high) hourly charge, and not suggesting where else we might find service. The same was true when we asked about train transport surround the city. We would stay there again for the location, but our expectations of friendliness and service will be much lower.
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
US
3.0 / 5Good
"Jurys Inn Custom House: Anything BUT Custom!"
I checked into the hotel and when i got to my room, i found the window locking mechanisms to be broken, and there was no airconditioning. The selection of Television to watch was extrememely pooor. Only local stations, no cable or Pay Per View Stations.
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
US
4.0 / 5Excellent
"Good Stay - Easy Access to Historic Areas"
Overall this was a good stay, hotel easy access to Historic areas of Dublin (Trinity College, Temple Bar area, shopping) and we would recommend a stay here. Our only suggestion would be to get a room facing away from the Liffey River as the road noise continues all night and can be an issue.
Genuine Hotels.com guest review
2 night trip Jul 29, 2013
A Traveler
US
3.0 / 5Good
"Great location but lots of add-on costs"
Great location but having to pay 14.40 per day for parking and also paying for wi-fi was dissapointing, those are usually free at much cheaper hotels. Also difficult to get ice as the hotel had no available ice buckets, needed it for my girlfriend who sprained her hand so had to use pint glasses instead.
Genuine Expedia guest review
Other trip Aug 20, 2013
Stephen
US
4.0 / 5Excellent
"Spacious Room"
The family room was great. It had three beds. It was hot due to the weather outside, but otherwise clean and comfortable. The location is very convenient to the tourist destinations in Dublin, as well.
Genuine Expedia guest review
Other trip Aug 13, 2013
Speidy
US
3.0 / 5Good
"Doesn't accept responsibility"
We stayed two nights at the hotel and the size of the room was accomodating to our family of four. We borrowed a converter for our appliances and ended up blowing a fuse in the room and ruining our sound machine/clock. This was something that neither the hotel or us could forsee happening. The manager wanted to try to fix it but really couldn't come up with any solutions. She stated that they don't understand all products and could not see this happening and stated they were not responsible for it. She also stated that all computers and phones would work using the converters but would not do anything about the clock. Well thats kind of understandable until our computer tripped the fuse again and basically fried the power supply for our computer. The manager would not accept responsibility for this even after she stated that the computers would be fine.
Genuine Expedia guest review
Other trip Aug 9, 2013
A Traveler
US
5.0 / 5Outstanding
We had a very pleasant stay! Only complaint is not complimentary breakfast!
Genuine Hotels.com guest review
2 night family trip Jul 31, 2013
Marie
US
5.0 / 5Outstanding
"Close to IFSC and Citycenter"
The stay was very comfortable.
Genuine Hotels.com guest review
1 night trip Jul 30, 2013
A Traveler
US
4.0 / 5Excellent
"Easy Location"
Hotel is located a very short walk from a stop on the AirportLink bus coming from the airport. Stop for return to airport is right out front. Hotel is right on the street that runs along the river and is an easy walk from the sights.
Genuine Expedia guest review
Other trip Jul 20, 2013
Helen
US
5.0 / 5Outstanding
Excellent hotel and great service.
Genuine Hotels.com guest review
1 night trip Jul 6, 2013
Chris
US
5.0 / 5Outstanding
"Clean, Modern, and Quiet"
This was our 4th weekend in Dublin. Our room was very clean and seemed modern and updated. The beds were very comfortable and our room overlooked the river. It is a bit of a jaunt to Temple Bar (12 minute walk) but it is nice to be far away from the night life noise (which on other trips where we stayed closer, shook our hotel walls until 4am). Also, after a busy day walking all over Dublin, there is a very enjoyable restaurant right around the corner from the hotel (Elys). One down side is that Jurys Inn charges a lot for wifi.
Genuine Hotels.com guest review
1 night family trip Apr 20, 2013
Ronni
US
2.0 / 5Fair
"Disappointing for this popular chain"
Bed was awful. Double, not a queen. We traveled throughout Ireland and stayed at small B&Bs, one run by a 70 year old lady. Even SHE offered free WiFi. Jury Inn charges per day. Ridiculous! Also, appears to be a big drunken party hangout. Lobby full of loud drunks on Thursday night at 11. This "party" continued to the 4th floor elevator landing...right outside of our room. We actually stayed on this side of Dublin to get away from louder areas of town. Would NOT stay here again.
Genuine Hotels.com guest review
2 night romance trip Apr 18, 2013
Michelle
US
3.0 / 5Good
"A Strong Value"
Not the nicest hotel in town by any stretch, but very affordable. A great value. The location was definitely walkable to Temple Bar and Trinity College. The full breakfast bar was included in our rate....but only for one person. We paid for the others in our group at a very fair 11 Euros. Parking was easy and affordable. Note....If you have more than one child in your family, you will definitely need a couple of rooms.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
4.0 / 5Excellent
"In the city and out of the noise"
Great location with a very helpful staff out of the fray, but within walking distance to everywhere in the city center. You definitely need to pay for all amenities (wifi, breakfast, etc.), but it was a good base for us.
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2013
A Traveler
US
4.0 / 5Excellent
"Decent place"
We just stayed one night. Its right on the route of the shuttle from airport to Dublin city. The hotel was pretty good. Its a bit of a walk to get to where all the action is. About 15 mins. But you get a nice view of the river. Overall quite good.
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
EmpireBuilder1
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"highly recommended."
business stay in the perfect business hotel. Fabulous breakfast......friendly staff. no fault.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2016
Thomas
IE
4.0 / 5Excellent
"Bar service poor."
Nice hotel we stayed 1 night for a concert. Bar service very slow but otherwise fine.
Genuine Hotels.com guest review
1 night romance trip Jan 22, 2016
Stephen
IE
5.0 / 5Outstanding
"Jury's Inn, Custom House Dublin"
Fantastic staff and service throughout, especially reception staff and restaurant staff. Myriam at breakfast couldn't have done enough for us. She was fab.
Genuine Hotels.com guest review
2 night family trip Jan 15, 2016
Sharon
GB
5.0 / 5Outstanding
"'One alcoholic Guinness filled weekend'"
Was unbelievable, great stay and fantastic location of the hotel, near O Connell street and of course the temple bar district.
Genuine Hotels.com guest review
2 night trip with friends Jan 15, 2016
Kevin
GB
4.0 / 5Excellent
"Fab, def recommend"
We really enjoyed our stay , the free wifi was poor in rooms , think they do this so you pay for the other wifi but was only staying one night so wasn't worth, breakfast amazing
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2016
Dawn
GB
4.0 / 5Excellent
The breakfast included was an added bonus!
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2016
A Traveler
CA
5.0 / 5Outstanding
everything was great, breakfast was only ok
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2015
Ciaran
IE
4.0 / 5Excellent
"15 min walk to night life"
Clean hotel on the river, a good 15 min walk to shops and pubs. Great beak fast.
Genuine Hotels.com guest review
2 night trip with friends Dec 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Jury's Inn, a convenient, pleasant hotel"
The breakfast was very good. The staff were always helpful. It was a very convenient place to stay. The food was good, but not hot. It lacked a Christmas atmosphere,warmth, but it was a pleasant place to stay.
Genuine Hotels.com guest review
2 night trip with friends Dec 24, 2015
Eileen
IE
4.0 / 5Excellent
"A1staff and location"
2nd time here. Would stay again. Great location. Great staff. Pillow a bit hard! A little noisy from traffic but wasn't a big problem for us as no kids with us
Genuine Hotels.com guest review
1 night romance trip Dec 18, 2015
Mary
IE
5.0 / 5Outstanding
"Mary fitzpatrick"
Very relaxing staff brilliant good food great value
Genuine Hotels.com guest review
1 night romance trip Dec 16, 2015
Mrs Mary
IE
4.0 / 5Excellent
"Good price, location, breakfast.. no residents bar"
We took multiple rooms for the night of our staff Christmas party. The hotel was busy with many large groups staying. Everything was great other than the poorly trained night porter/security man. -We watched as a guest who arrived at the lift slightly drunk was asked for i.d., interviewed and detained for several minutes for no obvious reason. Soon after, we were asked to go to our rooms (1 a.m.) and told there was no residents bar or room service.
Genuine Hotels.com guest review
1 night trip with friends Dec 12, 2015
alan
IE
4.0 / 5Excellent
"Good value and service"
This is an ideal place to stay when going to the 3Arena. Location is good and staff are friendly and helpful. Our only gripe is that the bed is quite a small double bed but other than that, we enjoyed our stay.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
A Traveler
IE
5.0 / 5Outstanding
"Soggy finish"
Two nights on business in the financial district of Dublin made this an excellent choice geographically. Only a short walk into town its no distance to the shops and restaurants of Dublin either. After a day at work wandered out looking for something to eat, but nothing really struck me so I found myself back at the hotel. The fish chowder was as good as I've had anywhere and the Thai curry packed a nice hit of lemongrass in a not overpowering dish, even made room for a sweet which was a mistake as microwaved apple crumble with a pie base was always going to be a soggy finish, much like the Irish weather.
Genuine Hotels.com guest review
2 night business trip Dec 8, 2015
Richard
GB
5.0 / 5Outstanding
Excellent hotel and area close to city centre and all the attractions.
Genuine Hotels.com guest review
1 night romance trip Dec 4, 2015
A Traveler
IE
5.0 / 5Outstanding
"Unhappy"
All great apart from when booked a bottle of champagne and strawberries with chocolate were ordered as a surprise for my wife's birthday on arrival to be brought to the room did not arrive at all. They were sent to wrong room and I was left a letter of apology and a voucher for two free non alcoholic drinks
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2015
Pat
IE
5.0 / 5Outstanding
"Nice hotel"
Ideal for 3 arena
Genuine Hotels.com guest review
2 night romance trip Nov 27, 2015
A Traveler
GB
5.0 / 5Outstanding
"Short stay in"
Dublin
Genuine Hotels.com guest review
1 night business trip Nov 15, 2015
Andrew
GB
3.0 / 5Good
room was ok, had a joining door to next door so could hear quite a lot of noise - not a decent sleep because of it. Great location though
Genuine Hotels.com guest review
2 night business trip Nov 6, 2015
james
GB
4.0 / 5Excellent
"Nice hotel. Good area. Usual facilities."
The hotel is very nice and has a wide range of facilities. The room I stayed in was comfortable and very spacious, with both a large bedroom and a bathroom with both bath and shower. Breakfast was the usual fare of cooked and continental options. If this wasn't booked at the same time as the hotel, it is possible to purchase breakfast on a day-to-day basis, although it's best to do this the night before as it was cheaper to do so. Staff will advise on this; apart from booking breakfast most nights, I didn't have any need of the staff services, but they were very helpful and courteous in this case. Cleaning service was very good and rooms were always left in good condition. However, I felt at times the staff were a bit too keen to clean the room, usually coming first thing in the morning. I therefore felt the need to have my "do not disturb" label on the door if I had just come back from breakfast. Unfortunately, the other side of this label has "please clean my room" written on it, and I did get caught out by this once when I didn't want to. Overall, the hotel was very good. My main disappointment, however, was that a number of doors in my corridor (including my own room's) would slam rather than close if left to do so. Investigation in my own room showed this to be necessary as the door wouldn't close properly otherwise. I think this needs to be addressed as hearing other doors slamming shut during my stay wasn't very pleasant.
Genuine Expedia guest review
Other trip Nov 7, 2015
Nairn
GB
4.0 / 5Excellent
"Lovely"
The hotel was excellant except for it had thin walls.The room next to me kept making alot of banging noise.Which was annoying.Other than that the hotel was brilliant.
Genuine Hotels.com guest review
1 night trip Oct 31, 2015
Martin
IE
3.0 / 5Good
"Average stay"
Average room. Pillows were hard. Quiet hotel. All in all it was ok for one night.
Genuine Hotels.com guest review
1 night trip with friends Oct 30, 2015
A Traveler
IE
4.0 / 5Excellent
The hotel is good, with nice staff and a good restaurant for both breakfast and dinner.
Genuine Hotels.com guest review
3 night romance trip Sep 25, 2015
A Traveler
AU
3.0 / 5Good
"Mixed feelings about Jurys"
The best feature was the staff - I could not fault them - reception staff very helpful and friendly - the staff looking after the bedrooms were also very friendly. The worst thing was the temperature in the bedroom - it was just way too warm and I could not turn off the heating. I was disappointed with the food in the restaurant. Lunch was poor.
Genuine Hotels.com guest review
1 night business trip Oct 12, 2015
A Traveler
IE
4.0 / 5Excellent
"Very comfortable hotel in a good location."
I stay in this hotel quite regularly as its location is ideal for the city centre, the LUAS and the 3 Arena. The breakfast is excellent and the evening meal was very tasty, if slightly overpriced. The hotel is beside the IFSC car park. Residents get a preferential rate of €15 per 24 hours. I do have a couple of observations to make on this visit - one of the pillowcases on a spare pillow hadn't been washed (it had makeup on it), and the tea mugs hadn't been cleaned properly. Small things not serious enough to complain about. Will definitely stay in this hotel again - in fact I am already booked for a stay in the New Year.
Genuine Hotels.com guest review
2 night romance trip Sep 20, 2015
David
GB
5.0 / 5Outstanding
"Lovely"
We had an early arrival flight and although our room wasn't available (lovely receptionist did try), we checked in and left our bags so when we returned around 1.00pm we were able to go straight to our room. The room was clean and spacious with everything we needed, including a card and chocolates as we were celebrating our silver wedding anniversary. Breakfast was buffet style, fresh, varied and plentiful. Didn't eat at the restuarant so can't comment on the food save to say the menu did look a little limited. Location was perfect overlooking the river, a short walk (15 mins)from O'Connell Street and Temple bar, which made it a lot quieter than some other hotels. The Airlink bus stops directly outside the hotel and at 6 euro fare (as opposed to 35 taxi)is fantastic value. I would definately recommend this hotel.
Genuine Hotels.com guest review
2 night romance trip Sep 20, 2015
Lynn
GB
4.0 / 5Excellent
"Jury's Inn Has a nice view of the River Liffey"
Food service ceased at 9.30 pm,including room service.
Genuine Hotels.com guest review
1 night trip with friends Sep 20, 2015
Christopher
IE
5.0 / 5Outstanding
"nite away"
We had a lovely time at this hotel only one problem parking was very dare very disappointed in that
Genuine Hotels.com guest review
1 night romance trip Sep 10, 2015
Marina
IE
5.0 / 5Outstanding
"Dublin comfort and convenience"
Excellent hotel conveniently located
Genuine Hotels.com guest review
1 night trip with friends Sep 11, 2015
John
CA
4.0 / 5Excellent
"2 Night stay"
We had a very Good 2 night stay but didn't have time to enjoy all the hotel facilities
Genuine Hotels.com guest review
2 night family trip Sep 11, 2015
Cassidy
IE
5.0 / 5Outstanding
"Day out in Dublin"
One night stay.
Genuine Hotels.com guest review
1 night romance trip Aug 28, 2015
Philip
GB
5.0 / 5Outstanding
"Dublin Quayside Hotel"
The staff were helpful and efficient. The view from our 6th floor room was amazing. The breakfast was good and not too busy or noisy in the diningroom.
Genuine Hotels.com guest review
1 night trip with friends Aug 28, 2015
A Traveler
GB
5.0 / 5Outstanding
"Dublin W/End"
Extreamly helpful staff special mention for "Branio" enabling the two of us to park our precious motorbikes in the hotel. Would definatley stay again, the perfect location for discovering Dublin.
Genuine Hotels.com guest review
3 night trip with friends Aug 27, 2015
patricia
GB
2.0 / 5Fair
"Needlessly pricey and in need of refurbishment"
Needlessly pricey and in need of refurbishment
Genuine Hotels.com guest review
2 night family trip Aug 24, 2015
A Traveler
IE
5.0 / 5Outstanding
"great dublin"
We had a great stay very central.
Genuine Hotels.com guest review
2 night romance trip Aug 22, 2015
A Traveler
AU
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