All hotels in Dublin, Ireland
1 room, 2 adults
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Custom House Quay, Dublin, Dublin, 1, Ireland, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 748 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Clean, Modern, and Quiet"
This was our 4th weekend in Dublin. Our room was very clean and seemed modern and updated. The beds were very comfortable and our room overlooked the river. It is a bit of a jaunt to Temple Bar (12 minute walk) but it is nice to be far away from the night life noise (which on other trips where we stayed closer, shook our hotel walls until 4am). Also, after a busy day walking all over Dublin, there is a very enjoyable restaurant right around the corner from the hotel (Elys). One down side is that Jurys Inn charges a lot for wifi.
Genuine Hotels.com guest review
1 night family trip Apr 20, 2013
Ronni
US
2.0 / 5Fair
"Disappointing for this popular chain"
Bed was awful. Double, not a queen. We traveled throughout Ireland and stayed at small B&Bs, one run by a 70 year old lady. Even SHE offered free WiFi. Jury Inn charges per day. Ridiculous! Also, appears to be a big drunken party hangout. Lobby full of loud drunks on Thursday night at 11. This "party" continued to the 4th floor elevator landing...right outside of our room. We actually stayed on this side of Dublin to get away from louder areas of town. Would NOT stay here again.
Genuine Hotels.com guest review
2 night romance trip Apr 18, 2013
Michelle
US
3.0 / 5Good
"A Strong Value"
Not the nicest hotel in town by any stretch, but very affordable. A great value. The location was definitely walkable to Temple Bar and Trinity College. The full breakfast bar was included in our rate....but only for one person. We paid for the others in our group at a very fair 11 Euros. Parking was easy and affordable. Note....If you have more than one child in your family, you will definitely need a couple of rooms.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
4.0 / 5Excellent
"In the city and out of the noise"
Great location with a very helpful staff out of the fray, but within walking distance to everywhere in the city center. You definitely need to pay for all amenities (wifi, breakfast, etc.), but it was a good base for us.
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2013
A Traveler
US
4.0 / 5Excellent
"Decent place"
We just stayed one night. Its right on the route of the shuttle from airport to Dublin city. The hotel was pretty good. Its a bit of a walk to get to where all the action is. About 15 mins. But you get a nice view of the river. Overall quite good.
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
EmpireBuilder1
US
3.0 / 5Good
"Just Okay"
My first observation upon arrival was that the hotel photos are a very bright and polished version of what is actually there. The hotel is a bit dated/run down, but clean. Our heat didn't work (as other reviewers mentioned#, and we were finally given a space heater for the room. That helped, although the only outlet in the whole room was behind the tv and the heater cord barely reached the wall. I always hesitate to have the room cleaned by the staff each day, just because I don't want to go through the trouble of hiding and putting away all valuables. But, we decided to let them clean the room on our second day. When we returned to our room late that night, we found the only difference in the room to be the bed being made #sort of). There were no fresh towels, trash can was empty, but a few things that had fallen out were still on the floor, and they didn't refill the toliet paper. So we had to call the front desk and ask for towels and toliet paper, then decided that we wouldn't waste our time with the cleaning service the next day. One other draw-back is the pricey Internet. It costs 10 euros for 24 hours and when you're out sight-seeing all day, you hardly get your moneys worth for the 24 hours. Even in the lobby it costs to use for 5 or 10 minutes. There should be free wi-fi in the lobby at least so that guests can check flight status or traveling details.
Genuine Expedia guest review
Other trip Jan 2, 2013
A Traveler
US
4.0 / 5Excellent
"Good Mid-Range Hotel in Dublin"
After staying closer to Temple Bar in Dublin, even though Jurys Inn Custom House was farther from everything, it was by far, a better place than the dump we stayed at in Temple Bar.
Genuine Hotels.com guest review
2 night trip Dec 3, 2012
lovesaerobics
US
4.0 / 5Excellent
"Convienent Location."
They forgot my wake up call and I arranged for a late check out, which they also forgot and the cleaning lady was rude when I told her twice that I was leaving at 13:00. Other than that great location and condition of the hotel.
Genuine Expedia guest review
Other trip Dec 8, 2012
A Traveler
US
5.0 / 5Outstanding
I will return next year. Very competent staff and room conditions excellent. My only wish was to have control of the room temperature. Too warm for me.
Genuine Hotels.com guest review
2 night trip Oct 14, 2012
A Traveler
US
5.0 / 5Outstanding
Great value, super clean, excellent location.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
PaulV
US
4.0 / 5Excellent
"Jurys Custom House"
A nice hotel in a good location on the Liffey. Easy walking distance to O'Connell St and the central city. Room, restaurant and pub are well appointed and comfortable. Excellent buffet breakfast. No free WiFi access. WiFi is 5 Euro an hour, 10 Euro for 24 Hour ! but free in many other hotels, coffee houses and pubs in the city.
Genuine Hotels.com guest review
Family trip Sep 25, 2012
Kevinst
US
5.0 / 5Outstanding
"My stay in Dublin"
The hotel was in a good location. Close enough to walk to the action, but far away enough to have a quiet evening for sleep. In addition, the staff was great in helping us get a taxi big enough for our luggage. I would definitley stay there again and recommend it to others.
Genuine Hotels.com guest review
Family trip Sep 19, 2012
A Traveler
US
4.0 / 5Excellent
"Great place for Dublin sites."
Very nice place to stay. Great location. Clean and comfortable.
Genuine Expedia guest review
Other trip Sep 18, 2012
A Traveler
US
4.0 / 5Excellent
"Jury's inn Dublin"
In the business district but a short walk to Temple Bar. Staff friendly and helpful. No air conditioning and the windows only open a crack. Rooms/ hotel dated. The restaurant is not great.
Genuine Hotels.com guest review
Other trip Sep 15, 2012
Jennifer
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"great dublin"
We had a great stay very central.
Genuine Hotels.com guest review
2 night romance trip Aug 22, 2015
A Traveler
AU
4.0 / 5Excellent
"Not bad at all."
First stay at Jurys Inn Custom House having stayed at many other Dublin Hotels. Good location just a short walk from my Irish office. Rooms are a bit dated but very clean and comfortable. TV a little small but worked ok. This is a busy tourist hotel so there was some noise at night in the corridors, but my room was very close to the lifts so that would explain this. Good check in and check out, room service was used and was fine. I will definitely be staying again.
Genuine Hotels.com guest review
2 night business trip Aug 18, 2015
Dominic
GB
5.0 / 5Outstanding
"Just as good the second time"
I stayed here last year and enjoyed my stay so re-booked to stay again. Had a great stay for 3 nights. Good breakfast to start the day :)
Genuine Hotels.com guest review
3 night romance trip Aug 14, 2015
gary
GB
5.0 / 5Outstanding
Nice and handy to the main railway station just around th corner. On the walk along the quayside are the sculptures of the famine victims. Good hotel to stay at.
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2015
HELEN
NZ
5.0 / 5Outstanding
Pillows were not comfy at all! Bed was quite hard.
Genuine Hotels.com guest review
2 night romance trip Aug 11, 2015
C
GB
5.0 / 5Outstanding
"Highly recommended"
Fabulous hotel, clean room, friendly staff and excellent breakfast.
Genuine Hotels.com guest review
2 night romance trip Aug 6, 2015
Julie
GB
5.0 / 5Outstanding
"11 out of 10"
After a terrible start to our stay in Ireland, the staff at Jury Inn Custom House went above and beyond to make our stay fantastic, would stay there again in a heartbeat.
Genuine Hotels.com guest review
2 night romance trip Aug 2, 2015
Judith
AU
4.0 / 5Excellent
"Convenient, clean"
Convenient, bus stops for hop on/off and airlink right outside hotel. Restaurant is so-so only.
Genuine Hotels.com guest review
3 night trip Jul 25, 2015
A Traveler
AS
4.0 / 5Excellent
"Dublin City Break Jul 15"
The hotel is excellently located along the River Liffey and within walking distance from most major attractions in Dublin. Our room was an 'Executive Room' on the fourth floor and provided lovely views of the river, a huge Queensize bed that was more than comfortable, and all the other usual necessities (except for A/C). Staff are courteous and friendly, the airport 747 Express Service runs directly outside the hotel and overall I would reccomend this hotel very highly.
Genuine Hotels.com guest review
3 night family trip Jul 27, 2015
Kelly
GB
5.0 / 5Outstanding
"Great place."
Great location and great service. We had breakfast and a couple of evening meals in the restaurant and where very happy with the food and service. The staff were all very friendly and helpful. We caught the airport bus straight to the hotel which was very convenient and cheap. Overall we were both very happy and would stay again.
Genuine Hotels.com guest review
3 night family trip Jul 16, 2015
Lisa
AU
5.0 / 5Outstanding
"Pleasant short stay for concert."
Comfortable stay. Pleasant and helpful staff. Good breakfast. Convenient to concert venue. Convenient to tram line.
Genuine Hotels.com guest review
1 night romance trip Jul 10, 2015
A Traveler
GB
4.0 / 5Excellent
Very enjoyable few days. My only problem was our bed, the matress would need to be replaced. If you ring me I can give you our room number so this can be checked.
Genuine Hotels.com guest review
2 night romance trip Jul 7, 2015
Kathrena
IE
5.0 / 5Outstanding
"Fantastic stay"
Fantastic stay! Close to city centre, airport link bus stops outside. Staff very friendly and helpful. Great blackout curtains for the weary travellers!
Genuine Hotels.com guest review
1 night romance trip Jul 9, 2015
Rachel
GB
4.0 / 5Excellent
Attended the Neil Diamond concert and found the hotel a handy place to stay when visiting the three arena.
Genuine Hotels.com guest review
1 night romance trip Jul 5, 2015
Martin
IE
2.0 / 5Fair
"Prity poor hotel"
Beer in bar was undrinkable & staff/management could not care less. Indicative of hotel with lots of one off tourist customers & total rubbish customer service.
Genuine Hotels.com guest review
1 night business trip Jul 8, 2015
A Traveler
IE
5.0 / 5Outstanding
"Very comfortable hotel"
Relaxing stay in a great location. Good food both at breakfast and dinner. Clean, warm and comfortable. Would stay again!
Genuine Hotels.com guest review
1 night trip Jul 10, 2015
Mary-Louise
GB
4.0 / 5Excellent
"Great start to Ireland"
Desk staff were good about day tour
Genuine Hotels.com guest review
3 night trip with friends May 30, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice hotel about 10 minutes walk from the main tow"
Helpful staff, good facilities and clean rooms. Hotel was in easy reach of the main town and has an airport transfer stop outside the hotel.
Genuine Expedia guest review
Other trip May 25, 2015
Michelle
GB
5.0 / 5Outstanding
"Pretty good"
Couldn't be more comfortable a stay.. ☺
Genuine Hotels.com guest review
1 night business trip May 15, 2015
Punith
GB
4.0 / 5Excellent
"Comfortable"
will stay again.
Genuine Hotels.com guest review
2 night business trip May 11, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice hotel Located well for transport"
Hotel was good Close to tram and rail The 747 bus from the airport stopped outside the hotel The air coach was a reasonable walk from designated drop off points. Ok walk in good weather Only a short walk to the Main Street and restaurant area. Only comment I would make is that in very cold weather the walk is uncomfortable
Genuine Expedia guest review
Other trip May 14, 2015
Peter
AU
4.0 / 5Excellent
"4 Out of 5"
Great Hotel stayed there before in a superior room , stayed in a exccutive room this time big difference in price but more or less same thing ? But other than that great hotel and staff.
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Damien
IE
5.0 / 5Outstanding
"Excellent hotel"
Great hotel, excellent food, would certainly stay there again. I would recommend it for couples who don't want to be too close to the busier City centre.
Genuine Expedia guest review
Other trip May 4, 2015
PG
GB
4.0 / 5Excellent
"Convenient hotel overlooking the Liffey"
We went on a mini break. The breakfast was good value for 10euros . Although just out of the centre the hotel was still very convenient for sightseeing and near a couple of excellent restaurants (and a M andS simply food!)
Genuine Expedia guest review
Other trip May 3, 2015
elizabeth
GB
1.0 / 5Poor
"Disappointing"
Hotels.com claim this hotel has climate control in the rooms. It has not! This spoiled the experience completely as you have to sleep with the window open in order to cool the room and then have all the traffic noise from the main road outside.
Genuine Hotels.com guest review
1 night romance trip Apr 26, 2015
Paul
GB
5.0 / 5Outstanding
"concert at 3 arena"
I found my stay v comfortable and enjoyable. Loved the late night food after a concert. Would definitely recommend.
Genuine Hotels.com guest review
1 night family trip Apr 22, 2015
sinead
IE
5.0 / 5Outstanding
"wednesday 22 April 2015"
Excellent, would highly recommend it to anyone.
Genuine Hotels.com guest review
1 night family trip Apr 22, 2015
Aidan
GB
5.0 / 5Outstanding
"Grand"
Excellent very helpful staff clean fast check in good services
Genuine Expedia guest review
Other trip Apr 23, 2015
gog
GB
4.0 / 5Excellent
"everything"
everything, right from the start was great. Allowed early checkin. Great breakfast. Quiet. Central location - easy to walk downtown. On airport bus route.
Genuine Expedia guest review
Other trip Apr 20, 2015
gerry
CA
5.0 / 5Outstanding
"Good location"
Enjoyed our stay at Jury's. We took the bus to Dublin and the hotel was just a short walk from bus station. Another short walk took us to Bord Gais Theatre. Staff were friendly and helpful. Check in was quick. Room was comfortable and clean. Breakfast was lovely.
Genuine Hotels.com guest review
1 night romance trip Apr 11, 2015
Anne Marie
GB
5.0 / 5Outstanding
"Perfect location for a city break"
Excellent hotel location and all staff were very friendly and helpful. Will definitely stay again!
Genuine Hotels.com guest review
1 night trip with friends Apr 8, 2015
Paula
GB
5.0 / 5Outstanding
"perfect for sightseeing dublin"
hotel overlooks the jeannie johnson famine museum/tall ship, so amazing view. easy walk to the temple bar area and trinity, st stephens green etc, and safe walk as we were 2 ladies on our own.friendly helpfull staff ,room had everything we needed and very clean. definatly use this hotel again .
Genuine Expedia guest review
Other trip Apr 11, 2015
sue
GB
5.0 / 5Outstanding
"good value for money"
easy to find. no problems. near to river, so easy access into town. clean, comfortable room.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
A Traveler
GB
4.0 / 5Excellent
"Good Value"
Paid £52 for double room. Good value and great location ( if you don't mind the 10 minute walk in to the centre ) Breakfast was €10.50 and there was a great choice. Room was rather hot during the night and this is the only negative ( and that's not really a negative ) I would definitely stay again.
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
Rebecca
GB
4.0 / 5Excellent
"Good place for our family"
Hotel staff was great - very accommodating for our family of 4. Great location if you're in town for the night
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
Catherine
GB
4.0 / 5Excellent
The Hotel was excellent and near to the Convention Centre where I was attending a concert.
Genuine Expedia guest review
Other trip Apr 5, 2015
A Traveler
IE
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