Mercure Grand Hotel Le Touquet - Spa Experience - Le Touquet

Great hotel.Only disappointments were we asked for a double bed but were given 2 single beds pushed together and room temperature could not be controlled.

Genuine Hotels.com guest review

Very clean hotel and staff very helpful.

Genuine Hotels.com guest review

The hotel is perfectly nice, but showing signs of tiredness. For instance the enamel bath was chipped, many tiles needed re-grouting, generally needing maintenance . The safe was unusable because the instructions bore no relation to that model of safe. Maintenance staff arrived promptly when called for to unlock it. Breakfast was quite expensive, and […] was distinctly underwhelming, badly laid out and not particularly good quality. We would try another hotel in Le Touquet if we returned there. Read more

Genuine Hotels.com guest review

Room was clean but decor was so dated and the carpet needed a deep clean. Breakfast is very nice and would suit any dietary requirements. However, the food is scattered all over the room and you need to walk from one end to the next to grab milk to poor over your cereals. Did not make much sense to me anyway. But the staff is very pleasant and helpful. […] Rate is very good value for money and given the opportunity I would go back to the hotel as it is in a pleasant part of town. Read more

Genuine Expedia guest review

The only thing I was really dissapointed in, is that there was no kettle etc for making a cup of Tea in the morning!!!

Genuine Hotels.com guest review

Beautiful hotel. Some great decor. We could just imagine Hercule Poiroit coming down the stairs. Lovely room with a great shower. Some of the passageways to the rooms could do with a steam clean. Overall a very pleasant stay

Genuine Hotels.com guest review

Having stayed at this hotel many years ago I was extremely disappointed that the standards of cleanliness ,furniture and fittings and overall quality had deteriorated so much.We travelled as a family of five with my grandaughter aged 4 years.On entering the hotel we were confronted by an exhibition of paintings and sculpter depicting various large naked […] women which were totally out of place culminating in a grotesque mammoth sized obese naked woman over the main door.(I am not a prude,far from it).Reception staff had a poor understanding of English and porters were not offered or available for luggage.There was only one restaurant open which was Bistro type and limited menu.Clearly out of season the staff are considerably reduced to the detriment of guests.Ou rooms were iniatially on the first floor but we were moved to the ground floor after an unexplained droning noise could not be dealt with.At about 1am.we were woken by the sound of workmen drilling and hammering on the flat roof directly outside our two room windows.When confronted the men just laughed and said they had to work.The room furniture,curtains and carpets were quite old and in need of replacement.The walls were dirty and the bathroom continually smelt of damp(no Extractor fan).The pool was very good,when open, but pool towels were scarce.Overall very disappointing ,I would not recommend a stay here,certainly not out of season. Read more

Genuine Expedia guest review

First impressions the hotel looked impressive in the main public areas, however, the bedrooms were a serious let down, being very old fashioned and tired looking. The front of house staff were very good, however, I left a pair of shoes in the bar at 0200hrs when the bar closed, they were not there in the morning and little effort was made by staff to […] find them. My concetrn being that the bar staff and domestic staff would have cleared and cleaned that area before any members of the public accessed it, yet the shoes were not handed in. The other disappointing aspect was the fact that part of the bar area was closed to paying guests one evening due to it being hired out for a private function. The courtesy car was a real bonus!! So all in all a mixed review. Read more

Genuine Expedia guest review

Clean, bright and good amenities. Great for a short stay or a couple of weeks

Genuine Expedia guest review

Arrived at 2.05pm at this Hotel to be told that there was no food at all available.l.... not even a sandwich! The chef and kitchen closes at 2.00pm which left 6 hungry travellers (with two teenagers) tired from a long journey and starving... we were offered an address of a local restaurant to go to in Le Touquet so it was back into the car and a 30 […] min search for a parking space in Le Touquet centre followed by queing for 20 mins for a table.. not really the way we had anticipated starting our weekend break..... Hotel reception lovely, bedrooms old and dated and in desperate need of refurishment. Pool dirty full of sand and not cleaned overnight. Staff a mixture of appalling to v. nice. We will not be returning thats for sure and will go back to our old favourite The Westminster! The Gande Mercury is not at all Grande AND I SUGGEST YOU AVOID IT AT ALL COSTS. Read more

Genuine Expedia guest review

friendly good hotel , some rooms could do with alot of tlc, gardens too, pool very cold, overall though decent stay, good value for the rate we paid when booking.

Genuine Hotels.com guest review

Room a little old fashioned but massive.

Genuine Hotels.com guest review

The room was extremely tired. Very chipped brownwood furniture, several cracked tiles and taps worn down to the brass in the bathroom. No tea making facilities, no minibar, just 1 small bottle of water. Tea for 2 when ordered was two small pots half full of warm water, Earl Grey [not requested] sachet of tea leaves and a further teapot with a little […] milk in the bottom. Curtains difficult to pull and coming off rail. Only 2 UK channels on the TV. Overpriced for what it was. Pictures look great but not what you get. Read more

Genuine Hotels.com guest review

Hotel staff did not communicate with each other and as a result we found ourselves constantly having to repeat requests. We were advised that we would be given coffee and tea facilities for our room but none came, the told that we could order coffee / tea from room service at no change. When we attempted to do this on 2 occasions we were told that it […] would be impossible to provide free coffee / tea. The staff were more concerned about a wedding reception hosted downstairs than their hotel guests. The spa / hot-tub was not working and freezing cold and often it was difficult to obtain a car park in the hotel car park areas. Overall I was advise against this hotel as for the money there are much better places on Le Touquet, such as the Westminster etc. Read more

Genuine Expedia guest review

Room was ready for an update,some of the fitments were passed there best. Only one problem ,make sure you room is away from the bin area was this is cleared each morning starting at 6:30. We were in room 57 which was right above the bins.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Really good overall. Only one "odd" thing that we have not come across anywhere before. When checking in, we were given a card each for each night of our stay.We were then expected to hand these cards back when checking out or it would be assumed that we had had breakfasts and would be charged?

Genuine Hotels.com guest review

If we stayed in Le Touquet again we would certainly choose a hotel nearer town. This has to be a 25/30 minute walk. We felt the cost of the breakfast was far too expensive at 17 euros each and for a 4 star hotel with no tea or coffee making facility in the room we thought that was pretty poor. The swimming pool was however one of the hotels better  […] facilities. Read more

Genuine Hotels.com guest review

Good sized room, excellent pool. Watch out for the breakfast - we were given vouchers stating 'good for one breakfast' and asked breakfast staff if the breakfast was free. We were told it was but ended up being charged €17 per person for breakfast each day. If we'd known that we wouldn't have eaten at the hotel as the breakfast was far too expensive […] for what it was. Read more

Genuine Expedia guest review

The hotel itself is extremely pleasant. Rooms are good, if a little characterless. But clean and tidy. I had booked room only, but when I arrived the hotel provided 4 breakfast type coupons and encouraged us to use them. I thought that this was a nice gesture by the hotel (thinking it was in a way an upgrade). Although I did not really want breakfast, […] the thought of a coffee and croissant in the morning was welcomed (N.B. there were no coffee making facilities in the room, which for a 4 star hotel in my view is appalling!) Anyway, my partner and I used the breakfast coupons for a light continental breakfast in the morning each day. On check out we were then given a breakfast bill for 4 x 17 euros = 68 euros. I was disgusted as was under the impression the breakfasts were being offered as a compliment as I had stayed more than once previously at the hotel. The breakfasts were in no way worth the ridiculous 17 euro price per person, and I was extremely annoyed. For all the hotel's good points, I do not like being ripped off and will never stay at this hotel again, nor stay at any other Mecrcure hotel globally. Read more

Genuine Hotels.com guest review

Spa and pool are lovely. I loved the furniture in the lobby - so stylish. Drinks in bar expensive Room was a bit dated

Genuine Expedia guest review

Hotel very nice although the staff are not very welcoming or helpful. Breakfast was expensive. No tea or milk in room only coffee.

Genuine Expedia guest review

High quality hotel with excellent food and good service, bicycle hire and splendid front view from the hotel. Safe parking. The wi-fi was provided by Orange and worked at a modest pace but required repeated sign-ins - just a minor niggle in an otherwise perfect stay. Comfortable beds and rooms.

Genuine Expedia guest review

Hotel staff for most part were polite and helpful. Lobby areas were attractive and quite grand but the changing rooms for the pool were cramped and looked shabby and neglected. Pool itself was nice. The pool table in the games room was set too near to a wall so no space to play shots on one side of the table - annoying. The 'cosy' room we had was adequate, […] but with one small window was a bit dark - the bed was comfortable. I thought 7 euros for a small glass of wine in the bar pricey, and you'd be hard pushed to find a bottle of wine in the restaurant for under 30 euros, and breakfast at 18 euros? I thought the hotel was pricey but perhaps that's to be expected in a resort like Le Touquet. The hotel is an attractive building with lots of character in an attractive location. Read more

Genuine Hotels.com guest review

have stayed at this hotel on 2 occasions 8 yrs ago and unfortunatley the bedrooms are still exactly the same as then! they have given the hotel foyer bar restaurant and even the corridors a face lift for the better however not the rooms.

Genuine Expedia guest review

Good room size. Everything you need but slightly characterless accomodation. Some refurbishment would be in order as room a little tired. Mostly homogenised as you would perhaps expect from the large Mercure chain. Nice location away from town centre and over-looking the estuary. Very tranquil. 3 mins drive to town centre. Personally, I rate this […] hotel better than the Westminster which is a similar rating due to room size and better lay-out of public areas. Hotel lobby quite impressive. Swimming pool good. Read more

Genuine Hotels.com guest review

A very pleasent hotel, friendly staff. Shame they were referbishing the bar floor durring half term week. No tea & coffee in rooms.

Genuine Hotels.com guest review

The hotel was clean, comfortable and had an excellent restaurant. It was in a quiet, residential area. Overall, a good place to stay for a night or longer.

Genuine Expedia guest review

Have visited this hotel on many occasions. Always relaxing, excellent welcome at reception. Room very comfortable. Location excellent for the centre and beach within walking distance or use one of the hotel bikes. Breakfast was buffet but plenty of choice. Would definately go back.

Genuine Expedia guest review

Beautifully situated on the estuary, a little walk from the town centre. We had a comfort room which was fine and bathroom was adequate.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

comfortable, spacious room, bathroom needed updating a bit, all linen nice and white. Breakfast was good and plenty of choice, hotel surroundings nice. Nicely furnished public areas and bar.

Genuine Hotels.com guest review

A good base to stay for the night as only 15mins walk to lovely town centre. Staff were quite aloof and didn't appear very helpful which let the hotel down. Room ok for what we paid but in this day and age I think there should be a kettle in each room.

Genuine Hotels.com guest review

Shame about the lift - had room near the lift and did not get a wink of sleep due to squeaky lift.

Genuine Hotels.com guest review

Classic French style "Grand Hotel", spoiled by a common feature of such hotels - no air conditioning in the rooms. OK in spring, but was too hot in high season for my tastes.

Genuine Expedia guest review

Have stayed before and gone downhill - rooms are tired and need refurbing - I had booked a superior room as I thought and thought it was extremely basic! Mini bar fridge dirty! Waited all week for glasses / coke bottle to be removed and in the end stuck them on the cleaners cart! Bathroom clean but stained copper taps, badly brown stained toilet and […] chipped metal bath! No bed in the room for my son on arrivial which broke by the last night and he had to sleep on a matteress on the floor! Spa area no longer managed - never any towels for showering and no toiletries provided. Breakfast - always running out of pastries - one morning had to wait 30 minutes for a croissant! Would suggest fruits should be prepared on site not brought in! Disappointing as the location is lovely. Will come to Le Touquet again but no here! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Sadly there was nothing 'Grand' about the inappropriately named Mercure Grand Hotel, falling considerably short of a hotel worthy of four star status in our opinion. This was our first break as a family following the birth of our five month old daughter, the long awaited excitement was abruptly ended when we checked into our room. It became quite apparent […] that the second floor was yet to benefit much needed refurbishment, our room if one can descibe it as such, was very tired following years of maintenance neglect. Damaged front door with hole to corridor, niccotine stained armchair, flaking ceilngs, dated bathroom with several broken tiles, unsecured curtain pole with filthy curtains barely hanging and fridge that didn't work, the list goes on! To our disappointment a room change was not possible until the following day which was totally unsatisfactory. We moved to another room on the third floor, which had been refurbished and was acceptable to a standard I would have expected from the very first night. Sadly on night three following a day in the town, we returned to our room to a distinct odour of sewerage, that strong you could taste it. This resulted in another room change, our third in four nights. To conclude, the Mercure Grand Hotel is not a hotel we will consider visting again or indeed recommend. Read more

Genuine Expedia guest review

I was looking forward to our stop over stay on the last night of our trip to France as I had booked a superior double room with a balcony at Mecure Grand, the website made the hotel look fab. I was bitterly disappointed. There was no valet parking - cars were parked all over the road at the front of the hotel. The reception staff were rude, arrogant […] and stroppy. We were then given a disgusting twin bedroom which looked like it hadn't been decorated (or aired) since the 1970's, with two single lumpy looking beds. When I returned to reception to complain I was barely spoken to, just grunted at and given a new key for another room. This room was, whilst strangely decorated, clean and functional - although had no balcony (but I don't think any of the rooms do). The floor and corridor smelt absolutely disgusting - I can't quite describe it - we had to open the windows in the corridor to be able to breathe. They then tried to charge us 17.50 euros each for breakfast, which although it was fairly good, it was not worth 17.50 euros and this price was not advertised anywhere. I refused to pay for breakfast upon check out which the moody receptionist had to get manager approval for but it was quickly accepted that we shouldn't have to pay. This hotel is far too big for its quite smelly boots. Read more

Genuine Hotels.com guest review

Have stopped here before.Lovely location, but a 15 minute walk to town and seafront.Hotel fine but a little tired, curtain track very tacky and curtains difficult to draw properly, but balcony window on hotel front reccommended for excellent views.No tea/coffee in rooms, as in other Mercure hotels.Overall not bad.

Genuine Hotels.com guest review

Only issue of concern i had with this hotel was when it came to check-in. Although check in was from 3pm onwards we checked in about 4pm to find our rooms weren't ready. This was a bit frustrating as we were only staying one nigh and wanted to get out and explore. Staff were really friendly and appologetic. Good location away from town centre but within […] easy walking to shops and restaurents. Room clean and tidy. Looking forward to returning. Read more

Genuine Hotels.com guest review

Would highly recommend this hotel-the staff were extremely friendly and helpful and the room was lovely. There is a 15 minute walk to the town centre but this was fine as the neighbourhood is very improessive and it wasn't raining! Would definitely stay again

Genuine Expedia guest review

very handy situated for the "cente Ville" if you like walking ( about 1 mile from the centre the leisure facilities are very good and open at realisitic hours however, we found the lack of tea making equipment a let down, and the in house breakfast quite expensive

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent hotel, but as renovation taking place, banging could be annoying if you stayed in during the day. All in all good though would thoroughly recomment.

Genuine Hotels.com guest review

Very nice hotel - very good value, though could have done with tea/coffe in the room. Went at Easter and it was a great price for a 4 star hotel considering the facilities - Excellent pool and sauna, though changing facilities were a little basic it didn't matter. Only 10 mins walk to the centre. Very friendly helpful staff. Only stayed one night but […] would definitely go again for the price and the facilities and hotel quality. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

An art decor hotel with charm. Comfortable rooms and good facilities. Pleasant walk to local amenities.

Genuine Hotels.com guest review

3rd time we've stayed at this hotel and can't fault it. Friendly, helpful staff. Clean, comfortable rooms and a great pool area.

Genuine Expedia guest review

This was our second trip in a couple of weeks to stay in Le Touquet. Staff were very helpful and the courtesy car service was handy as the hotel is located a good 20 mins walk from the centre of town where the majority of shops, restaurants and bars were. Bedrooms were functional and clean with the beds being very comfortable. Swimming and sauna area […] could have been a bit cleaner looked a little dated. Overall the experience was a positive one and I would recommend this hotel to others. Read more

Genuine Expedia guest review