"Nice Location, Lovely Hotel"
We enjoyed our stay at the Rydges Kensington. The hotel was very quaint, and the staff was very helpful and friendly. The continental breakfast next door at the Jam Cupboard was wonderful! It has a nice selection of breads, cereals, yogurt, and pastries. We were very satisified. While the room was somewhat small, it was set up to be very functional, […] and the bed was extremely comfortable. The location was perfect. It's about a 20 second walk to the Gloucester Road stop on the Underground the the London Hop On Hop Off buses picked up right outside the hotel! You can't get anymore convenient than that. There were 2 nice pubs right down the road and a nice Italian restaurant. The Marco Polo pub right next door really needs to have more English beers on tap, though. Read moreGenuine Hotels.com guest review
"Not a 4.1 star hotel"
We decided to stay at Rydges because: 1-location, 2- the rating on hotels.com. Duration: 3 nights. The Pros: location, hotel is clean. The Cons: extremely rude service (considering this is London you would think that service is much better than New York - where we're from), Hotels.com messed up our booking (that's another story) and it took over 2 hours […] to get this resolved. The manager refused to correct the issue and demanded that we pay extra per night. Finally we got the room we originally paid for. Next, the beds - if you like soft and sunken mattress, this hotel would be the perfect one for you. My back completely shocked from their bed, you can see a whole on the bed in the morning. Smell - we were put on the first floor and it smelled like sewage, we had to buy candles to help with the smell. The hotel refused to do something about that. If I was to put up with all of these negatives, I would stay somewhere else and pay 1/2 of what I paid. Will be back to London and don't mind staying in Kensington area but will not be going back to Rydges. Read moreGenuine Hotels.com guest review
"Great hotel-all excellent-European room sizes"
We stayed July 30-Aug 5 2014. 2 rooms. Hotel is well appointed. Know that the building is remodeled beautifully and rooms are small through USA eyes. GREAT breakfast every day! Easy connections to anywhere in London from Gloucester station.Genuine Hotels.com guest review
"Nice boutique hotel"
My family and I stayed here on vacation. We had two separate stays in two rooms (3 fl). The rooms are nicely kept and furnished although small. The king are quite large almost the same as in US so no need to be concerned that these aresults more like doubles with a fancy name. The staff here was friendly and helpful. We went up the street for breakfast […] ad it wasn't included in room rate for us. There are plenty if restaurants in the surrounding area. All in all, this was a good stay and a nice hotel. Read moreGenuine Hotels.com guest review
"Very nice location"
Perfect location with kidsGenuine Hotels.com guest review
"central location to my needs"
smaller rooms by American standards, but very nice updated room. Worked great and would stay there again.Genuine Hotels.com guest review
Hotel showing signs of wear and tear, not expected for the high rates charged. Breakfast should be included for this type of room rate. Room was supposed to be an executive suite, but did not appear to be?Genuine Hotels.com guest review
"Nice Location Small Rooms"
Nice location. Rooms very small even by European standards. Service adequate, nothing special. Breakfast decent. Do not plan to bring more than one suitcase.Genuine Hotels.com guest review
+Close to Underground subway, few mins walk to Sainsbury supermkt, 25min walk to park. +Good cleaning, provided additional toiletries next day n refused tip. Surprise! -Receptionist didn't give wifi code upon checkin n bring luggage to storerm immediately. They were left at d front for 15min. - Room not cold enough, airconditioner not functioning w […] ell. Read moreGenuine Hotels.com guest review
"Below the standard that I'm accustomed to"
My wife and I were disappointed with the hotel. We had been in Stratford upon Avon and Sheffield and had far superior accommodations. Although, we made it work, we found the hotel dark and drab. The room was supposed to be upgraded from what I booked. But, it's hard to imagine that. We had very little room for our clothes. There was only one real drawer. […] One plus was the bathroom and shower - they were great. Read moreGenuine Hotels.com guest review
"A good hotel in a great location"
The Rydges Kensington is not a large hotel but what it lacks in size, it makes up for in terms of location. The hotel is a few minutes away (by foot) from Gloucester Road station which makes it incredibly convenient to travel. It's also about 10-15 minutes away (by foot as well) to Hyde Park & Kensington Gardens and the Natural History Museum. This […] was ideal for us and I'm sure would be the same for other families. The only downside was that the rooms are small but not uncomfortable. Overall, we were very pleased with the hotel. Read moreGenuine Hotels.com guest review
"Nice location, friendly staff. one issue with the"
We had a pleasant stay here. it has easy access to the tube station, walkable distance to Albert Hall and several museums. It is on the pricier side, and they charged us 50/night for an additional bed for our 2yo, which I think was too much. If traveling with kids the other thing to remember is that there is no ramp access into the hotel. Although this […] is a small issue and easily remedied by carrying the stroller up the stairs, it could be improved by just making a small modification to the stairs. for folks traveling with kids this is a good place to stay as it has ample room for the child to sleep and move around in. Also the in room hot water kettle, and the coffee machine made life a little easier. There is also a sainsbury and tesco express nearby which will come in handy if you want to buy morning breakfast and or fruits. Read moreGenuine Expedia guest review
"Great stay in London"
Enjoyed our stay in this hotel. Very good location, near the tube stop at Gloucester. Room was quiet and beds were very comfortable, only wished there was more lighting in the bathroom.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, We very much appreciate your comments regarding your stay at Rydges Kensington London . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Joanna Carruthers General Manager
This is a really well placed hotel, no more than a 10 minutes walk to Royal Albert Hall, Science Museum, Natural History Museum, Victoria and Albert Museum, and a lot of other interesting places to visit. The Hotel Staff is really kind and helpful and the room was very comfortableGenuine Expedia guest review
Response by Rydges Kensington London Dear Guest, Thank you for choosing to stay at Rydges Kensington Hotel. We are pleased you enjoyed your stay and that you were able to benefit from our great location. Our staff will be pleased to read your comments. We look forward to welcoming you back to the hotel in the near future. Kind regards. Joanna Carrunthers General Manager
"Well-located and comfortable hotel"
We thoroughly enjoyed our week at the hotel. We were pleased with how close we were to restaurants and Kensington Gardens and museums. The staff was helpful and welcoming. We would stay there on our next visit.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, Thank you very much for your feedback. We are pleased you enjoyed your stay and that you found our location convenient. Our staff will be delighted to read your comments. We look forward to welcoming you back to the hotel in the near future. Kind Regards Joanna Carruthers General Manager
"Great Location, great hotel"
Great location - Right outside Gloucester Street underground station. Plenty of restaurants near by. Room was small, but this is apparently normal for a zone 1 London hotel. The room was very modern, clean & comfortable though. Hotel staff were really helpful & friendly. Allowed me to keep my bags with them for no extra charge when I went across to […] Paris for 4 days Read moreGenuine Expedia guest review
Response by Rydges Kensington London Dear Guest, Thank you very much for your feedback. We are pleased you liked our hotel and our location. We are indeed conveniently located close to the tube station and other local restaurants and shops. Our staff will be delighted to read your comments. We look forward to welcoming you back to the hotel in the near future. Kind regards Joanna Carruthers General Manager
"Some good, some not."
I have stayed at Rydges before and was previously treated like a queen--not this time. Hotels seem to forget it's not hard to get the basics right: decent space, good mattress, quality sheets/towels, ventilation, light, water pressure/shower/bath space, internet connectivity, television with a couple of decent channels, service personnel. Easy, right? […] My most recent stay at Rydges featured a teeny room with a window facing a wall, a bed that literally slanted, internet that cost 10 pounds (in this day and age??), a heating/cooling system that was sporadically attentive and so loud I could not hear the phone over it, a sink so small it made a Paris apartment seem like a spa, a rainforest shower head with mediocre water pressure in a shower space so small you could not escape the water and felt like you were drowning, all BBC channels. The staff was nice enough but seemed more focused on the fact that they were full in March than on keeping it that way. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, Thank you for taking the time to tell us about your stay at the Rydges Kensington Hotel. I am pleased you choose to stay with us for the second time, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Rydges Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the hotel and provide you with a genuine hassle-free experience. Yours sincerely, Kind regards Joanna Carrunters General Manager
"Very good location, terrible room"
This hotel is very well located, close to Gloucester tube station, and has a variety of markets, coffee shops and restaurants around. The room was the smallest room I've stayed in, and this was my fifth time in London. It had a single bed, with 2 sides of it leaning against the wall. The tv was oddly placed, that made it difficult to watch it. Under […] the TV there was a small table with a chair, but it was hard to sit, as the bed was right behind it. To open the suitcase, I had either to block the room door or to obstruct somewhere else. The bathroom was ok, good amenities, although it wasn't very clean, there were some hair lying around on the sink, on the shower and even on the bathing towel they provided. Even the room being paid, they made me leave with them 100 pounds and my original passport, as I didn't had a credit card with me. Would not recommend nor stay there again. Read moreGenuine Expedia guest review
"gr8 hotel - perfect location!"
great hotel - very modern rooms and very comfortable - attentive staff on the whole and perfect location for anyone wishing to visit London and see anything in Royal Albert Hall.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Nikki G, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges and found our hotel to be modern and comfortable. We strive to ensure unforgettable stay for all guests . Great location is definitely one of our greatest assets. Great location is definitely our greatest asset. Famous London museums, local shops, bars and restaurants are just a short stroll from the Hotel. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Nice clean hotel with very small rooms"
Nice clean hotel 1 block from subway/ underground station. The boutique style hotel was clean and in good location but room was very small by US standards.Genuine Expedia guest review
A bit expensive for what it isGenuine Hotels.com guest review
Response by Rydges Kensington London Dear JK, Thank you for choosing Rydges Kensington for your stay in London. Thank you very much for your review and sharing your thoughts on your recent stay with us. Guest feedback allows us to identify areas where we can improve our service. Hope you will decide to come back to Rydges in the future. Best Regards, Joanna Caruthers General Manager
"good location but some disappointments"
Easy access to the underground and surrounding attractions. The room was very tiny and had to pay for internet and breakfast.Genuine Expedia guest review
"A mixed experience"
The checkin was very bad. The young woman on the desk gave me a room with a double bed, not the "executive king" I had booked. When I pointed out the error, she told me that was the English version of king size. Since I am English and she was not, I would have been amused, had I not been traveling for nearly 24 hours. She then offered me rooms in the […] basement and elsewhere. If I had not already checked with the cleaning staff that there was an "executive king" available, I would not have been in a good position to argue. When I gave the woman the number of the available room, she told me it was occupied, and only when I told her I had visited the empty room, did she give it to me. Never in my life have I had such an experience. During the four days I spent at the hotel, I never saw this ?Australian staff member again, and all the other staff I had contact with were excellent. The room was rather cramped for two people but, apart from a small spot of mold in the shower, everything else was fine, especially the location. I quite liked the hotel, though like London in general, it was overpriced: you would get more for the money in France or the US. Read moreGenuine Expedia guest review
"Fantastic place to stay in London"
The Rydges is a fantastic location - its a 2 minute walk to Gloucester Station . Its in a nice, safe area - bank is across the street. The staff is very courteous and willing to help. The attached restaurant is really good and there's 24 hour room service -- as well as a well stocked mini-bar. Rooms are very clean and modern - perfect for one person […] but still OK for 2 people, plus, how much are you in your room anyway. The price is definitely right, so we'll be returning teh Rydges on our next trip. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Robert D, Thank you for choosing Rydges Kensington for your stay in London. I am pleased to hear you enjoyed your stay with us and found the staff to be so helpful and accommodating. Great to hear you were impressed with good room service as well as great location. Look forward to welcoming you back in the near future. Best Regards, Joanna Caruthers General Manager
"Great hotel in Kensington for picky travelers"
i prefer a bit of culture and atmosphere with my hotels. and a bit of luxury for the 4 star ones. this great little hotel in kensington met all the criteria and i'm a very picky traveler. I will definitely stay at this hotel again in the future. Great price, great location and great bar and food. Room is a bit small, but workable for a business traveler. […] if you are staying as a couple, you would need to upgrade to a bit larger room. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Baddogsales, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your great review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Tiny rooms, nice staff and expensive"
Tthe room was so tiny that I could touch both walls with arms outstretched. The bathroom sink way so tiny it made brushing you teeth difficult because the shelf above it prevented you from rinsing down to hit the drain. The shower door was broken. The staff of the hotel was very nice and the rooms were clean. It just wasn't a very good value compared […] to other hotels in the area. Read moreGenuine Expedia guest review
Very clean room. Good size for London. Good location next to an underground station.Genuine Hotels.com guest review
"Great hotel. Great location."
Will stay here again and recommend to others. Room is quite spacious as far as European hotel rooms go and the bathroom was large, including an oversized rain shower. Staff was helpful and quickly okayed our request for late check out. Tube station is almost directly across the street allowing you to easily access all of London. Only (minor) downfall […] was when we decided to have a drink at the restaurant/bar (Jam Cupboard) and experienced a very slow wait and bad service. With all fairness to the staff member, he was waiting on all tables and bar patrons while trying to train someone. There should have been additional staffing. Read moreGenuine Expedia guest review
Excellent hotel with an excellent location. I would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel a little out of the way"
The Rydges was one of the roomier and nicer hotels I've stayed in. Considering it's not that centrally located to attractions, it's a little pricey; however, there's a Starbucks and a grocery store right around the corner as well as an Underground station, so it's a good spot for a short stay.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Rachel, Thank you for taking the time to rate us and write a review. I am pleased that you enjoyed your stay with us and hope to see you again on your return to London Best regards Joanna Carruthers General Manager
"okay hotel good location"
We usually stay at the Kensington Hotel when we're in London but I thought I'd try something different. This hotel was fine but I would not stay here again. I paid for the Executive King which is supposed to be larger and my room was in the basement or "lower ground". When I asked about the size of the room I was told that the "lower ground" basement […] rooms were larger than those on the upper floors. The room was pretty small and the "king" bed was actually a Murphy bed. The full American breakfast was good and a lot of food. Read moreGenuine Hotels.com guest review
"Perfect London Location"
Stayed in London for a week. Thought it would be impossible to find such a great hotel in such a superb location at an affordable rate. Highly recommend Rydges to all comers.Genuine Expedia guest review
Staff was very helpful in resolving issues,Genuine Hotels.com guest review
"Conveniently Located, Comfortable"
This was my first time in London and I had a wonderful time! I liked that it is really close to the Glouster Station. It was easy to go anywhere in the city. The staff was nice and the room was comfortable. However, their websites boasts of free wi-fi, but if you want to access it you have to pay 20 pounds. The breakfast was also confusing as they charged […] me for it one day, but not on another day. I feel like they need to decide if Continental breakfast is free or not. Overall though, it was a pleasant stay and I would recommend it to anyone going to London looking for an affordable place. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Dear Diana, Thank you for your review and ratings. I am glad you had a wonderful time in London and pleased that we could be apart of that experience. I will congratulate our front office staff for your wonderful comments. I have just checked and could not find the free wifi section? Our Wifi is indeed chargeable however if your sign up to our PGR (Priority Guest Rewards) program our wired access is free. Hope to see you again should you decide to venture back into London Best regards Joanna Carruthers General Manager
"Small room for family of 3 people"
We paid for a 3 people room (2 adults and 1 child) and we got a small room with a queen bed and an extra bed very uncomfortable. Also we couldn't almost walk in the room with that extra. They should not sell those rooms for a family. The internet was a madness, we had to fill a form to connect every time and could not connect all my devices at the same […] time. The best was the location. Overall... I could get a better hotel in that area for the same price. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Thank you for our review and comments, I am sorry your room was less than satisfactory. Due to such a central location in en extremely dense area space is hard to come by. Best regards Joanna Carruthers General Manager
"Don't take the last room available."
It was the last room available and it lived up to that bill. The room was right over the kitchen and, since the window didn't close all the way, it was filled with different aromas. The shower was clogged. At first, I had one minute to use the water before I had to turn it off due to a clogged drain. It eventually drained. After I reported the problem […] and supposedly some action taken, I had two minutes to use the water before it filled the drain. The cook could not get my eggs cooked to my satisfaction during a four day stay. It was a great location and friendly front desk staff. Behind the scenes seemed to be lacking. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Tom, I am sorry to hear your stay was less than satisfactory. Our maintenance department service our drains monthly so that should not have happened, our chief engineer is on the case and is speaking to his staff accordingly. Regarding the window I have also logged this with maintenance to investigate. Our Head Chef has also been made aware of your eggs and is currently investigating. Here at the Rydges Kensington London we try and ensure that we assist our guests the best way possible, I am sorry it has seemed to not be the case this time but should you decide to return I have updated your profile with your comments and can ensure you a more pleasant stay Thanks and regards Joanna Carruthers General Manager
Hotel was updated, clean & comfortable. Great food & nice cozy bar. Staff was very helpful & polite. Train station literally across the street and a bus stop right outside the door. I was traveling with my 7 year old daughter & our executive studio had 2 separate rooms with a TV in each. Great feature when your viewing taste is different from the little […] ones. Also, the room had a nice desk/vanity where there were several portals for electronics. Great experience!! Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Holly, Thank you for your ratings and wonderful review. I am pleased your liked our food in The Jam Cupboard and enjoyed a drink in The Polo Bar Kensington. I am also pleased that the 2 TV's proved useful. Thank you again and hope to see you next time should you decide to return to London Best regards Joanna Carruthers General Manager
We enjoyed a two night stay when we first arrived in London-- and we returned for another night after traveling north for a bit. The hotel was very clean and most of the staff was friendly and pleasant. Several were eager to answer questions and help us with map routes. Rooms are small, but efficient and very clean.Genuine Hotels.com guest review
"Nice hotel in a good location"
We stayed for a week. A family of three in an Executive Studio. Hotel recently renovated in contemporary style. Welcoming lobby. Good sized and clean room. Large enough bathroom. Cordial staff. Weekly Wi-Fi package for a reasonable price, but cumbersome access. Computer stations by the lobby, but internet access only after you parches a code. No printer […] by the computer. Could not print boarding passes. Very good location. Two minutes from Gloucester Road station with the Piccadilly, Circle and District lines. Easy access to Heathrow airport and around the city. Ten minutes walking to Exhibition Road and Hyde Park. Cafes and grocery stores around the station. Would stay again. Read moreGenuine Hotels.com guest review
The room was very nicely decorated. Bathroom was good sized for a London hotel. We had three people in the room, so my daughter slept on a fold out chair, which she said was not comfortable. The double-sized bed was very comfortable though. There is a 10 pound charge per day for the internet. There are a number of restaurants and museums nearby. It […] is a block from the Gloucester tube station on the Picadiilly Line, which goes directly to Heathrow airport. Read moreGenuine Hotels.com guest review
Was a very nice hotel, staff could have been a little nicer though. Location is great and next to the park and museums.Genuine Expedia guest review
Hotel is very clean. Nice neighborhood with enough good restaurants in the vicinity. One little snag. Fire alarm went off four times the first night. Hotel did not offer to do anything for us. After long conversation manager took off 4 local calls and a glass of wine. Rooms comfortable enough but not very spacious. For Europe good hotel for the mon […] ey Read moreGenuine Hotels.com guest review
"Rydges Kensington London Hotel - Very Nice"
The hotel was very nice. The Executive Suite we were in was excellent. It was newly renovated with a contemporary look and contemporary fixtures. We couldn't have been happier with the room. The staff was friendly but weren't terribly helpful when we inquired about purchasing two throw pillows that they show for sale. We ended up purchasing the pillows […] from our room. The location is great. It was very close to Hyde Park and the Underground was a block away. We would stay there again when returning to London. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Dear Bryan Thank you for your comments and ratings. I am glad you enjoyed your stay with us and the location proved handy. Hope to see you again on your return to London. I have noted your comment regarding the throw pillows and I will ensure that our front office team are fully up to speed with future sales. Once again thank you and hopefully see you soon on your return to London Best regards Joanna Carruthers General Manager
"Fantastic Room - - Awkward Getting There"
We had a terrific stay at the Rydges. We had booked the Kensington Suite and were thrilled with the size, cleanliness (the room felt brand new), and ammenities (2 large LCD televsions; separate shower and tub; etc.). The sofa bed was not the most comfortable mattress, but it was nice to have the extra bed. The hotel staff was extremely friendly and […] helpful. The hotel is undergoing renovations so getting to our room was a bit awkward as the lifts were not working appropriately. Even though we were on the first floor, we had to go upstairs and back down stairs to get to our room which was especially tricky with luggage. I assume this will be corrected when the renovations are complete. Read moreGenuine Hotels.com guest review
There is a bus stop right out side of the hotel entrance and the tube is less than a block away. The staff are friendly and well mannered but not very knowledgeable about the local attractions and events.Genuine Expedia guest review
"Rooms to small, beds not comfortable"
Room was to small felt very cramped!Genuine Expedia guest review
"Love this hotel!"
The location of this hotel could not have been more ideal...just steps from the Piccadilly line. The staff was incredibly helpful and friendly and the hotel rooms were absolutely lovely. A great value for the rate...you will certainly enjoy your stay.Genuine Hotels.com guest review
"Will stay again!"
For our first visit to London we got lucky and chose this hotel. I ignored many previous reviews as they mostly seem to come prior to recent renovations performed on the hotel. We found the room to be comfortable (perhaps a bit small by American standards), clean, and the staff were very accomodating and friendly. The location was ideal for our travels […] with the Gloucester Station just a short half block away. There was also a market and a few local pubs and restaurants that were quite good. The only real complaint I had about the hotel was the charge for wireless internet service. The charge was ridiculous and a bit of a black eye on the hotel. Its almost silly in 2011 that a hotel charges for internet access. Read moreGenuine Hotels.com guest review
The staff at the front desk wouldn't even look up as guests were coming in and leaving. The hotel lost their entire television service, which was terribly disapopinting, since I chose this hotel in the neighborhood of my daughter's dorm, where she is doing her semester abroad. The idea was to have a fun evening together after dinner, just hanging in […] and watching some movies and catching up. When I complained, the hotel didn't offer any type of consolation. They merely shrugged their shoulders at me. Read moreGenuine Hotels.com guest review
Very nice room, very clean.Genuine Hotels.com guest review
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