"Excellent choice for museum going"
I was able to add a few days in London after a business trip so I was looking for a hotel in the Kensington area in easy walking distance to Victoria & Albert and Natural History Museums that also left plenty of money in my budget for shopping and scones and clotted cream. When traveling I rate hotels on location, do I feel safe, and is it clean. Rydges […] Kensington was excellent on all of those plus being very comfortable. I do caution you to read the description of the rooms. The cheapest room is the size of a broom closet and is only suitable for a quick overnight stay for a person under 6ft tall. I spent the money (averaged under $150 a night for 4 nights which I consider decent for London) for a larger room and was pleased. The staff was nice especially when I kept demagnetizing my hotel room key and had to get it reset. Wifi worked well, bed and pillows were comfortable, nice pressure in the shower. But honestly the absolutely best thing is the location. The hotel is half a block from the Gloucester Road station. There is a Waitrose and a Tesco Express next to the station. Lots of restaurants ranging from chains like Paul, Pret, US hamburger places, pubs, Italian, Steakhouse, just a about everything you could want to eat. Walk to multiple museums and Kensington Gardens. I would happily stay here again. Read moreGenuine Hotels.com guest review
"Perfect Hotel, Perfect location"
Recently renovated, very attractive, large updated bath, comfortable bed, quiet (double glass windows), Glouster Rd tube half block, bus stop just around the corner, very pleasant, helpful staffGenuine Hotels.com guest review
The smaller room was like a jail cell but we were upgraded for a small fee and enjoyed our room much better. The staff was courteous and the room was clean. The neighborhood was amazing. It was a close walk to everything.Genuine Hotels.com guest review
"Cozy Hotel in Great location"
Overall a nice stay. Good value in a great area easily accessible to the tube. We enjoyed the breakfast and usable gym, which is hard to find in London. Staff was friendly but not always the most knowledgeable.Genuine Hotels.com guest review
"Lovely Room, Great Breakfast, Close to Tube!"
We were very pleased with the decor and cleanliness of our room. The only issue was a slight draft that made the room chilly at times. Our rate included a full English breakfast which allowed us to get items from the buffet as well. This was so nice to have before starting our day running around London. Wifi was free in the room and quick too. Hotel […] is a two minute walk from the Gloucester tube station (took it straight to the airport on the Piccadilly line), and is walking distance to a few museums! Pharmacy, convenience & grocery stores close, as well as nice pubs and restaurants. Definitely check out Byron, down the street, for a "proper" burger. Would definitely stay here again! Highly recommend! Read moreGenuine Hotels.com guest review
The physical facility was fine and location good enough (except Gloucester Road station partially closed). Officiousness of staff was more British than the British, then I found it was Australian chain. My room key did not work each time i went to room so had to go down and up again each time - staff blamed me until they came up and found out for t […] hemselves. Read moreGenuine Hotels.com guest review
"Overall great hotel in South Kensington"
The hotel is situated in a great location, a block from the Gloucester Road tube station. The staff is friendly, the hotel is lovely, and the rooms are spacious.Genuine Hotels.com guest review
"Squeaky but clean!"
Hotel was clean but squeaky floors everywhere the room & hall area. Bf was boring in the 2nd day but service was lovely & very accommodating every day. Area has easy access to the Gloucester Tube station & walking distance to lots of resto, bars, coffee shops, grocery, pharmacy, tour bus & shopping at HARRODS! hehe!Genuine Hotels.com guest review
It was a wonderful hotel. Not what I was expecting. I had called the hotel from the states to ask for transportation from the airport to Rydges and when I arrived at LHR my driver was waiting. The Lobby of the hotel was a little shabby by that I mean that the lobby furniture is in need of an update. Our room was spacious and clean. At first we didn't […] know how to work the lights then realized that we had to put our room key in to work the lights. My only complaint was the tub, they were very high and it was a little difficult for me, but it worked out. The staff and breakfast was wonderful. Read moreGenuine Hotels.com guest review
"Great location and accomodations for families"
Remodeled and renovated, awesome location and next to the tube.Genuine Hotels.com guest review
Convenient, friendly, pleasant room that had all the amenities..Genuine Expedia guest review
"Property that fulfilled needs"
A block from Gloucester st tube station. In town for several shows and the location allowed one to use their Pyster card to get to a variety of venues. Serviceable room and wifi.Genuine Expedia guest review
So close to a major Tube line with lots of nearby restaurants and a great market.Genuine Expedia guest review
Response by Rydges Kensington London I definitely agree we are in a great location being so close to the tube! Kind Regards, Joanna Carruthers General Manager
"Nice Location, Lovely Hotel"
We enjoyed our stay at the Rydges Kensington. The hotel was very quaint, and the staff was very helpful and friendly. The continental breakfast next door at the Jam Cupboard was wonderful! It has a nice selection of breads, cereals, yogurt, and pastries. We were very satisified. While the room was somewhat small, it was set up to be very functional, […] and the bed was extremely comfortable. The location was perfect. It's about a 20 second walk to the Gloucester Road stop on the Underground the the London Hop On Hop Off buses picked up right outside the hotel! You can't get anymore convenient than that. There were 2 nice pubs right down the road and a nice Italian restaurant. The Marco Polo pub right next door really needs to have more English beers on tap, though. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London I appreciate you taking the time to provide us with some feedback on your recent stay, it is so pleasing to see that you had an enjoyable stay! Kind Regards, Joanna Carruthers General Manager
"Not a 4.1 star hotel"
We decided to stay at Rydges because: 1-location, 2- the rating on hotels.com. Duration: 3 nights. The Pros: location, hotel is clean. The Cons: extremely rude service (considering this is London you would think that service is much better than New York - where we're from), Hotels.com messed up our booking (that's another story) and it took over 2 hours […] to get this resolved. The manager refused to correct the issue and demanded that we pay extra per night. Finally we got the room we originally paid for. Next, the beds - if you like soft and sunken mattress, this hotel would be the perfect one for you. My back completely shocked from their bed, you can see a whole on the bed in the morning. Smell - we were put on the first floor and it smelled like sewage, we had to buy candles to help with the smell. The hotel refused to do something about that. If I was to put up with all of these negatives, I would stay somewhere else and pay 1/2 of what I paid. Will be back to London and don't mind staying in Kensington area but will not be going back to Rydges. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London I appreciate you taking the time to provide us with some feedback on your recent stay. However it is very disappointing to see that it wasn’t an enjoyable stay. I have taken your comments on board and am currently looking into them as we speak. Kind Regards, Joanna Carruthers General Manager
"Great hotel - very helpful staff!! :~)"
Enjoyed the Continental breakfast. Staff was quite helpful. Close to the Underground and museums.Genuine Expedia guest review
Response by Rydges Kensington London Thank you for taking the time to provide us with some very valuable feedback! Kind Regards, Joanna Carruthers General Manager
"Great hotel-all excellent-European room sizes"
We stayed July 30-Aug 5 2014. 2 rooms. Hotel is well appointed. Know that the building is remodeled beautifully and rooms are small through USA eyes. GREAT breakfast every day! Easy connections to anywhere in London from Gloucester station.Genuine Hotels.com guest review
"It was ok"
Very nice hotel, very clean , good staff, i will return backGenuine Expedia guest review
"Nice boutique hotel"
My family and I stayed here on vacation. We had two separate stays in two rooms (3 fl). The rooms are nicely kept and furnished although small. The king are quite large almost the same as in US so no need to be concerned that these aresults more like doubles with a fancy name. The staff here was friendly and helpful. We went up the street for breakfast […] ad it wasn't included in room rate for us. There are plenty if restaurants in the surrounding area. All in all, this was a good stay and a nice hotel. Read moreGenuine Hotels.com guest review
"Very nice location"
Perfect location with kidsGenuine Hotels.com guest review
"central location to my needs"
smaller rooms by American standards, but very nice updated room. Worked great and would stay there again.Genuine Hotels.com guest review
"Not a place to stay"
Too noisy. Too tight, employees lack knowledge of the city. Just horrible week stay for meGenuine Expedia guest review
Hotel showing signs of wear and tear, not expected for the high rates charged. Breakfast should be included for this type of room rate. Room was supposed to be an executive suite, but did not appear to be?Genuine Hotels.com guest review
"Great location in Kensington"
I stayed one night at the Rydges in a single room which turned out to be a less than 150SqFt space with a single bed. With the suitcase on the floor, there was hardly room to move around. It felt more like a college dorm room. The bathroom was equally small with a tiny sink an a shelf above it that would not allow you to wash your face without bumping […] your head on the shelf or flooding the floor with soap-suds. That said, the room was very clean and extremely quiet despite facing on to Gloucester Road and near the intersection with busy Cromwell Road. The staff were friendly and efficient. The hotel does have a restaurant but I did not use it. The price of this hotel is driven by its location in Kensington, less than a 5 minute walk to the underground and within walking distance of the museums. There are other hotels within the vicinity of Gloucester Road and Earl's court that may offer better value for money. Read moreGenuine Expedia guest review
"Nice Location Small Rooms"
Nice location. Rooms very small even by European standards. Service adequate, nothing special. Breakfast decent. Do not plan to bring more than one suitcase.Genuine Hotels.com guest review
+Close to Underground subway, few mins walk to Sainsbury supermkt, 25min walk to park. +Good cleaning, provided additional toiletries next day n refused tip. Surprise! -Receptionist didn't give wifi code upon checkin n bring luggage to storerm immediately. They were left at d front for 15min. - Room not cold enough, airconditioner not functioning w […] ell. Read moreGenuine Hotels.com guest review
"Good location, mattress was worn out!"
A nice hotel in a good location. Staff was very nice. Our mattress was worn out completely. Staff promised to replace but there was no extra mattress!Genuine Expedia guest review
"Below the standard that I'm accustomed to"
My wife and I were disappointed with the hotel. We had been in Stratford upon Avon and Sheffield and had far superior accommodations. Although, we made it work, we found the hotel dark and drab. The room was supposed to be upgraded from what I booked. But, it's hard to imagine that. We had very little room for our clothes. There was only one real drawer. […] One plus was the bathroom and shower - they were great. Read moreGenuine Hotels.com guest review
"A good hotel in a great location"
The Rydges Kensington is not a large hotel but what it lacks in size, it makes up for in terms of location. The hotel is a few minutes away (by foot) from Gloucester Road station which makes it incredibly convenient to travel. It's also about 10-15 minutes away (by foot as well) to Hyde Park & Kensington Gardens and the Natural History Museum. This […] was ideal for us and I'm sure would be the same for other families. The only downside was that the rooms are small but not uncomfortable. Overall, we were very pleased with the hotel. Read moreGenuine Hotels.com guest review
"Nice location, friendly staff. one issue with the"
We had a pleasant stay here. it has easy access to the tube station, walkable distance to Albert Hall and several museums. It is on the pricier side, and they charged us 50/night for an additional bed for our 2yo, which I think was too much. If traveling with kids the other thing to remember is that there is no ramp access into the hotel. Although this […] is a small issue and easily remedied by carrying the stroller up the stairs, it could be improved by just making a small modification to the stairs. for folks traveling with kids this is a good place to stay as it has ample room for the child to sleep and move around in. Also the in room hot water kettle, and the coffee machine made life a little easier. There is also a sainsbury and tesco express nearby which will come in handy if you want to buy morning breakfast and or fruits. Read moreGenuine Expedia guest review
"Great stay in London"
Enjoyed our stay in this hotel. Very good location, near the tube stop at Gloucester. Room was quiet and beds were very comfortable, only wished there was more lighting in the bathroom.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, We very much appreciate your comments regarding your stay at Rydges Kensington London . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Joanna Carruthers General Manager
This is a really well placed hotel, no more than a 10 minutes walk to Royal Albert Hall, Science Museum, Natural History Museum, Victoria and Albert Museum, and a lot of other interesting places to visit. The Hotel Staff is really kind and helpful and the room was very comfortableGenuine Expedia guest review
"Well-located and comfortable hotel"
We thoroughly enjoyed our week at the hotel. We were pleased with how close we were to restaurants and Kensington Gardens and museums. The staff was helpful and welcoming. We would stay there on our next visit.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, Thank you very much for your feedback. We are pleased you enjoyed your stay and that you found our location convenient. Our staff will be delighted to read your comments. We look forward to welcoming you back to the hotel in the near future. Kind Regards Joanna Carruthers General Manager
"Great Location, great hotel"
Great location - Right outside Gloucester Street underground station. Plenty of restaurants near by. Room was small, but this is apparently normal for a zone 1 London hotel. The room was very modern, clean & comfortable though. Hotel staff were really helpful & friendly. Allowed me to keep my bags with them for no extra charge when I went across to […] Paris for 4 days Read moreGenuine Expedia guest review
"Some good, some not."
I have stayed at Rydges before and was previously treated like a queen--not this time. Hotels seem to forget it's not hard to get the basics right: decent space, good mattress, quality sheets/towels, ventilation, light, water pressure/shower/bath space, internet connectivity, television with a couple of decent channels, service personnel. Easy, right? […] My most recent stay at Rydges featured a teeny room with a window facing a wall, a bed that literally slanted, internet that cost 10 pounds (in this day and age??), a heating/cooling system that was sporadically attentive and so loud I could not hear the phone over it, a sink so small it made a Paris apartment seem like a spa, a rainforest shower head with mediocre water pressure in a shower space so small you could not escape the water and felt like you were drowning, all BBC channels. The staff was nice enough but seemed more focused on the fact that they were full in March than on keeping it that way. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Guest, Thank you for taking the time to tell us about your stay at the Rydges Kensington Hotel. I am pleased you choose to stay with us for the second time, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Rydges Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the hotel and provide you with a genuine hassle-free experience. Yours sincerely, Kind regards Joanna Carrunters General Manager
"Very good location, terrible room"
This hotel is very well located, close to Gloucester tube station, and has a variety of markets, coffee shops and restaurants around. The room was the smallest room I've stayed in, and this was my fifth time in London. It had a single bed, with 2 sides of it leaning against the wall. The tv was oddly placed, that made it difficult to watch it. Under […] the TV there was a small table with a chair, but it was hard to sit, as the bed was right behind it. To open the suitcase, I had either to block the room door or to obstruct somewhere else. The bathroom was ok, good amenities, although it wasn't very clean, there were some hair lying around on the sink, on the shower and even on the bathing towel they provided. Even the room being paid, they made me leave with them 100 pounds and my original passport, as I didn't had a credit card with me. Would not recommend nor stay there again. Read moreGenuine Expedia guest review
"gr8 hotel - perfect location!"
great hotel - very modern rooms and very comfortable - attentive staff on the whole and perfect location for anyone wishing to visit London and see anything in Royal Albert Hall.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Nikki G, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges and found our hotel to be modern and comfortable. We strive to ensure unforgettable stay for all guests . Great location is definitely one of our greatest assets. Great location is definitely our greatest asset. Famous London museums, local shops, bars and restaurants are just a short stroll from the Hotel. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Nice clean hotel with very small rooms"
Nice clean hotel 1 block from subway/ underground station. The boutique style hotel was clean and in good location but room was very small by US standards.Genuine Expedia guest review
A bit expensive for what it isGenuine Hotels.com guest review
Response by Rydges Kensington London Dear JK, Thank you for choosing Rydges Kensington for your stay in London. Thank you very much for your review and sharing your thoughts on your recent stay with us. Guest feedback allows us to identify areas where we can improve our service. Hope you will decide to come back to Rydges in the future. Best Regards, Joanna Caruthers General Manager
"good location but some disappointments"
Easy access to the underground and surrounding attractions. The room was very tiny and had to pay for internet and breakfast.Genuine Expedia guest review
"A mixed experience"
The checkin was very bad. The young woman on the desk gave me a room with a double bed, not the "executive king" I had booked. When I pointed out the error, she told me that was the English version of king size. Since I am English and she was not, I would have been amused, had I not been traveling for nearly 24 hours. She then offered me rooms in the […] basement and elsewhere. If I had not already checked with the cleaning staff that there was an "executive king" available, I would not have been in a good position to argue. When I gave the woman the number of the available room, she told me it was occupied, and only when I told her I had visited the empty room, did she give it to me. Never in my life have I had such an experience. During the four days I spent at the hotel, I never saw this ?Australian staff member again, and all the other staff I had contact with were excellent. The room was rather cramped for two people but, apart from a small spot of mold in the shower, everything else was fine, especially the location. I quite liked the hotel, though like London in general, it was overpriced: you would get more for the money in France or the US. Read moreGenuine Expedia guest review
"Fantastic place to stay in London"
The Rydges is a fantastic location - its a 2 minute walk to Gloucester Station . Its in a nice, safe area - bank is across the street. The staff is very courteous and willing to help. The attached restaurant is really good and there's 24 hour room service -- as well as a well stocked mini-bar. Rooms are very clean and modern - perfect for one person […] but still OK for 2 people, plus, how much are you in your room anyway. The price is definitely right, so we'll be returning teh Rydges on our next trip. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Robert D, Thank you for choosing Rydges Kensington for your stay in London. I am pleased to hear you enjoyed your stay with us and found the staff to be so helpful and accommodating. Great to hear you were impressed with good room service as well as great location. Look forward to welcoming you back in the near future. Best Regards, Joanna Caruthers General Manager
"Great hotel in Kensington for picky travelers"
i prefer a bit of culture and atmosphere with my hotels. and a bit of luxury for the 4 star ones. this great little hotel in kensington met all the criteria and i'm a very picky traveler. I will definitely stay at this hotel again in the future. Great price, great location and great bar and food. Room is a bit small, but workable for a business traveler. […] if you are staying as a couple, you would need to upgrade to a bit larger room. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Baddogsales, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your great review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Tiny rooms, nice staff and expensive"
Tthe room was so tiny that I could touch both walls with arms outstretched. The bathroom sink way so tiny it made brushing you teeth difficult because the shelf above it prevented you from rinsing down to hit the drain. The shower door was broken. The staff of the hotel was very nice and the rooms were clean. It just wasn't a very good value compared […] to other hotels in the area. Read moreGenuine Expedia guest review
Very clean room. Good size for London. Good location next to an underground station.Genuine Hotels.com guest review
"Great hotel. Great location."
Will stay here again and recommend to others. Room is quite spacious as far as European hotel rooms go and the bathroom was large, including an oversized rain shower. Staff was helpful and quickly okayed our request for late check out. Tube station is almost directly across the street allowing you to easily access all of London. Only (minor) downfall […] was when we decided to have a drink at the restaurant/bar (Jam Cupboard) and experienced a very slow wait and bad service. With all fairness to the staff member, he was waiting on all tables and bar patrons while trying to train someone. There should have been additional staffing. Read moreGenuine Expedia guest review
Excellent hotel with an excellent location. I would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel a little out of the way"
The Rydges was one of the roomier and nicer hotels I've stayed in. Considering it's not that centrally located to attractions, it's a little pricey; however, there's a Starbucks and a grocery store right around the corner as well as an Underground station, so it's a good spot for a short stay.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Rachel, Thank you for taking the time to rate us and write a review. I am pleased that you enjoyed your stay with us and hope to see you again on your return to London Best regards Joanna Carruthers General Manager
"okay hotel good location"
We usually stay at the Kensington Hotel when we're in London but I thought I'd try something different. This hotel was fine but I would not stay here again. I paid for the Executive King which is supposed to be larger and my room was in the basement or "lower ground". When I asked about the size of the room I was told that the "lower ground" basement […] rooms were larger than those on the upper floors. The room was pretty small and the "king" bed was actually a Murphy bed. The full American breakfast was good and a lot of food. Read moreGenuine Hotels.com guest review
"Perfect London Location"
Stayed in London for a week. Thought it would be impossible to find such a great hotel in such a superb location at an affordable rate. Highly recommend Rydges to all comers.Genuine Expedia guest review
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