"gr8 hotel - perfect location!"
great hotel - very modern rooms and very comfortable - attentive staff on the whole and perfect location for anyone wishing to visit London and see anything in Royal Albert Hall.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Nikki G, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges and found our hotel to be modern and comfortable. We strive to ensure unforgettable stay for all guests . Great location is definitely one of our greatest assets. Great location is definitely our greatest asset. Famous London museums, local shops, bars and restaurants are just a short stroll from the Hotel. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
A bit expensive for what it isGenuine Hotels.com guest review
Response by Rydges Kensington London Dear JK, Thank you for choosing Rydges Kensington for your stay in London. Thank you very much for your review and sharing your thoughts on your recent stay with us. Guest feedback allows us to identify areas where we can improve our service. Hope you will decide to come back to Rydges in the future. Best Regards, Joanna Caruthers General Manager
"Fantastic place to stay in London"
The Rydges is a fantastic location - its a 2 minute walk to Gloucester Station . Its in a nice, safe area - bank is across the street. The staff is very courteous and willing to help. The attached restaurant is really good and there's 24 hour room service -- as well as a well stocked mini-bar. Rooms are very clean and modern - perfect for one person […] but still OK for 2 people, plus, how much are you in your room anyway. The price is definitely right, so we'll be returning teh Rydges on our next trip. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Robert D, Thank you for choosing Rydges Kensington for your stay in London. I am pleased to hear you enjoyed your stay with us and found the staff to be so helpful and accommodating. Great to hear you were impressed with good room service as well as great location. Look forward to welcoming you back in the near future. Best Regards, Joanna Caruthers General Manager
"Great hotel in Kensington for picky travelers"
i prefer a bit of culture and atmosphere with my hotels. and a bit of luxury for the 4 star ones. this great little hotel in kensington met all the criteria and i'm a very picky traveler. I will definitely stay at this hotel again in the future. Great price, great location and great bar and food. Room is a bit small, but workable for a business traveler. […] if you are staying as a couple, you would need to upgrade to a bit larger room. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Baddogsales, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your great review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Tiny rooms, nice staff and expensive"
Tthe room was so tiny that I could touch both walls with arms outstretched. The bathroom sink way so tiny it made brushing you teeth difficult because the shelf above it prevented you from rinsing down to hit the drain. The shower door was broken. The staff of the hotel was very nice and the rooms were clean. It just wasn't a very good value compared […] to other hotels in the area. Read moreGenuine Expedia guest review
Very clean room. Good size for London. Good location next to an underground station.Genuine Hotels.com guest review
"Great hotel. Great location."
Will stay here again and recommend to others. Room is quite spacious as far as European hotel rooms go and the bathroom was large, including an oversized rain shower. Staff was helpful and quickly okayed our request for late check out. Tube station is almost directly across the street allowing you to easily access all of London. Only (minor) downfall […] was when we decided to have a drink at the restaurant/bar (Jam Cupboard) and experienced a very slow wait and bad service. With all fairness to the staff member, he was waiting on all tables and bar patrons while trying to train someone. There should have been additional staffing. Read moreGenuine Expedia guest review
Excellent hotel with an excellent location. I would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel a little out of the way"
The Rydges was one of the roomier and nicer hotels I've stayed in. Considering it's not that centrally located to attractions, it's a little pricey; however, there's a Starbucks and a grocery store right around the corner as well as an Underground station, so it's a good spot for a short stay.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Rachel, Thank you for taking the time to rate us and write a review. I am pleased that you enjoyed your stay with us and hope to see you again on your return to London Best regards Joanna Carruthers General Manager
"okay hotel good location"
We usually stay at the Kensington Hotel when we're in London but I thought I'd try something different. This hotel was fine but I would not stay here again. I paid for the Executive King which is supposed to be larger and my room was in the basement or "lower ground". When I asked about the size of the room I was told that the "lower ground" basement […] rooms were larger than those on the upper floors. The room was pretty small and the "king" bed was actually a Murphy bed. The full American breakfast was good and a lot of food. Read moreGenuine Hotels.com guest review
"Perfect London Location"
Stayed in London for a week. Thought it would be impossible to find such a great hotel in such a superb location at an affordable rate. Highly recommend Rydges to all comers.Genuine Expedia guest review
Staff was very helpful in resolving issues,Genuine Hotels.com guest review
"Conveniently Located, Comfortable"
This was my first time in London and I had a wonderful time! I liked that it is really close to the Glouster Station. It was easy to go anywhere in the city. The staff was nice and the room was comfortable. However, their websites boasts of free wi-fi, but if you want to access it you have to pay 20 pounds. The breakfast was also confusing as they charged […] me for it one day, but not on another day. I feel like they need to decide if Continental breakfast is free or not. Overall though, it was a pleasant stay and I would recommend it to anyone going to London looking for an affordable place. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Dear Diana, Thank you for your review and ratings. I am glad you had a wonderful time in London and pleased that we could be apart of that experience. I will congratulate our front office staff for your wonderful comments. I have just checked and could not find the free wifi section? Our Wifi is indeed chargeable however if your sign up to our PGR (Priority Guest Rewards) program our wired access is free. Hope to see you again should you decide to venture back into London Best regards Joanna Carruthers General Manager
"Small room for family of 3 people"
We paid for a 3 people room (2 adults and 1 child) and we got a small room with a queen bed and an extra bed very uncomfortable. Also we couldn't almost walk in the room with that extra. They should not sell those rooms for a family. The internet was a madness, we had to fill a form to connect every time and could not connect all my devices at the same […] time. The best was the location. Overall... I could get a better hotel in that area for the same price. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Thank you for our review and comments, I am sorry your room was less than satisfactory. Due to such a central location in en extremely dense area space is hard to come by. Best regards Joanna Carruthers General Manager
"Don't take the last room available."
It was the last room available and it lived up to that bill. The room was right over the kitchen and, since the window didn't close all the way, it was filled with different aromas. The shower was clogged. At first, I had one minute to use the water before I had to turn it off due to a clogged drain. It eventually drained. After I reported the problem […] and supposedly some action taken, I had two minutes to use the water before it filled the drain. The cook could not get my eggs cooked to my satisfaction during a four day stay. It was a great location and friendly front desk staff. Behind the scenes seemed to be lacking. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Tom, I am sorry to hear your stay was less than satisfactory. Our maintenance department service our drains monthly so that should not have happened, our chief engineer is on the case and is speaking to his staff accordingly. Regarding the window I have also logged this with maintenance to investigate. Our Head Chef has also been made aware of your eggs and is currently investigating. Here at the Rydges Kensington London we try and ensure that we assist our guests the best way possible, I am sorry it has seemed to not be the case this time but should you decide to return I have updated your profile with your comments and can ensure you a more pleasant stay Thanks and regards Joanna Carruthers General Manager
Hotel was updated, clean & comfortable. Great food & nice cozy bar. Staff was very helpful & polite. Train station literally across the street and a bus stop right outside the door. I was traveling with my 7 year old daughter & our executive studio had 2 separate rooms with a TV in each. Great feature when your viewing taste is different from the little […] ones. Also, the room had a nice desk/vanity where there were several portals for electronics. Great experience!! Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Holly, Thank you for your ratings and wonderful review. I am pleased your liked our food in The Jam Cupboard and enjoyed a drink in The Polo Bar Kensington. I am also pleased that the 2 TV's proved useful. Thank you again and hope to see you next time should you decide to return to London Best regards Joanna Carruthers General Manager
We enjoyed a two night stay when we first arrived in London-- and we returned for another night after traveling north for a bit. The hotel was very clean and most of the staff was friendly and pleasant. Several were eager to answer questions and help us with map routes. Rooms are small, but efficient and very clean.Genuine Hotels.com guest review
"Nice hotel in a good location"
We stayed for a week. A family of three in an Executive Studio. Hotel recently renovated in contemporary style. Welcoming lobby. Good sized and clean room. Large enough bathroom. Cordial staff. Weekly Wi-Fi package for a reasonable price, but cumbersome access. Computer stations by the lobby, but internet access only after you parches a code. No printer […] by the computer. Could not print boarding passes. Very good location. Two minutes from Gloucester Road station with the Piccadilly, Circle and District lines. Easy access to Heathrow airport and around the city. Ten minutes walking to Exhibition Road and Hyde Park. Cafes and grocery stores around the station. Would stay again. Read moreGenuine Hotels.com guest review
The room was very nicely decorated. Bathroom was good sized for a London hotel. We had three people in the room, so my daughter slept on a fold out chair, which she said was not comfortable. The double-sized bed was very comfortable though. There is a 10 pound charge per day for the internet. There are a number of restaurants and museums nearby. It […] is a block from the Gloucester tube station on the Picadiilly Line, which goes directly to Heathrow airport. Read moreGenuine Hotels.com guest review
Was a very nice hotel, staff could have been a little nicer though. Location is great and next to the park and museums.Genuine Expedia guest review
"Rydges Kensington London Hotel - Very Nice"
The hotel was very nice. The Executive Suite we were in was excellent. It was newly renovated with a contemporary look and contemporary fixtures. We couldn't have been happier with the room. The staff was friendly but weren't terribly helpful when we inquired about purchasing two throw pillows that they show for sale. We ended up purchasing the pillows […] from our room. The location is great. It was very close to Hyde Park and the Underground was a block away. We would stay there again when returning to London. Read moreGenuine Expedia guest review
Response by Rydges Kensington London Dear Bryan Thank you for your comments and ratings. I am glad you enjoyed your stay with us and the location proved handy. Hope to see you again on your return to London. I have noted your comment regarding the throw pillows and I will ensure that our front office team are fully up to speed with future sales. Once again thank you and hopefully see you soon on your return to London Best regards Joanna Carruthers General Manager
"Fantastic Room - - Awkward Getting There"
We had a terrific stay at the Rydges. We had booked the Kensington Suite and were thrilled with the size, cleanliness (the room felt brand new), and ammenities (2 large LCD televsions; separate shower and tub; etc.). The sofa bed was not the most comfortable mattress, but it was nice to have the extra bed. The hotel staff was extremely friendly and […] helpful. The hotel is undergoing renovations so getting to our room was a bit awkward as the lifts were not working appropriately. Even though we were on the first floor, we had to go upstairs and back down stairs to get to our room which was especially tricky with luggage. I assume this will be corrected when the renovations are complete. Read moreGenuine Hotels.com guest review
There is a bus stop right out side of the hotel entrance and the tube is less than a block away. The staff are friendly and well mannered but not very knowledgeable about the local attractions and events.Genuine Expedia guest review
"Rooms to small, beds not comfortable"
Room was to small felt very cramped!Genuine Expedia guest review
"Love this hotel!"
The location of this hotel could not have been more ideal...just steps from the Piccadilly line. The staff was incredibly helpful and friendly and the hotel rooms were absolutely lovely. A great value for the rate...you will certainly enjoy your stay.Genuine Hotels.com guest review
"Will stay again!"
For our first visit to London we got lucky and chose this hotel. I ignored many previous reviews as they mostly seem to come prior to recent renovations performed on the hotel. We found the room to be comfortable (perhaps a bit small by American standards), clean, and the staff were very accomodating and friendly. The location was ideal for our travels […] with the Gloucester Station just a short half block away. There was also a market and a few local pubs and restaurants that were quite good. The only real complaint I had about the hotel was the charge for wireless internet service. The charge was ridiculous and a bit of a black eye on the hotel. Its almost silly in 2011 that a hotel charges for internet access. Read moreGenuine Hotels.com guest review
The staff at the front desk wouldn't even look up as guests were coming in and leaving. The hotel lost their entire television service, which was terribly disapopinting, since I chose this hotel in the neighborhood of my daughter's dorm, where she is doing her semester abroad. The idea was to have a fun evening together after dinner, just hanging in […] and watching some movies and catching up. When I complained, the hotel didn't offer any type of consolation. They merely shrugged their shoulders at me. Read moreGenuine Hotels.com guest review
Very nice room, very clean.Genuine Hotels.com guest review
"Accommodating and Personal Service"
We had an overall excellent experience at this just renovated hotel. The staff ended up being VERY helpful with directions, accommodations, etc. We had to add a roll in bed the first night for my daughter, which cost us a room upgrade, but the staff made every effort to help us with directions, taxis, best travel options, and many other details. The […] neighborhood is safe and pretty, with only a 10 minute stroll to Hyde Park. 1/2 block to the Tube. Modern bathrooms,, cool cotton sheets, comfortable bed. The first night our room was above the street and a bit loud. When we moved to our regular room, it was very quiet. I cannot recommend this property highly enough. Read moreGenuine Hotels.com guest review
As it turns out, under construction means the following: fire alarms every 40 minutes, even BEFORE the stated work hours of 8-4, water being shut off until 4, then that shut-off being extended to 6, then people from reception going door-to-door at 9pm to find out if the water is on, then Internet access being taken away with no alternative, and finally, […] a ceiling that began dripping when the guy above took a long shower. When I complained, they stood there and merely said, I'm sorry...sorry. Expedia should have told you we were under construction. Way to pass the buck. The location is fantastic, to be sure, but there are a TON of hotels on the same corner. I highly suggest the Radisson that is there. A bit more pricey, but free Wi-fi, gym, larger beds, etc. My suggestion is you go with any of your other options in that area - especially given its proximity to the parks and to the tube. Read moreGenuine Expedia guest review
"Great location for Natural history, V&A & Harrods!"
Very comfortable clean room. Lovely restaurant area and cosy bar which has happy hour!Genuine Hotels.com guest review
Just stayed at this hotel for 3 nights. Very pleasant, friendly staff, great contemporary room. Bathroom prducts were great! Would def stay againGenuine Hotels.com guest review
Response by Rydges Kensington London Dear Paddy, Thank you for choosing Rydges Kensington for your stay in London. Thank you for your great review and sharing your thoughts on your recent stay. I am very pleased to hear that you enjoyed staying at Rydges. Look forward to welcoming you back to the hotel in the near future. Best Regards, Joanna Caruthers General Manager
"Good but felt a little like having flown with Ryan"
The hotel is all the things you would expect from a city hotel. The only thing is that you have to pay for absolutely everything (e.g. even bottles of water by the bed were charged).Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Lee, thank you for choosing Rydges Kensington for your stay in London. Thank you very much for your review and sharing your thoughts on your recent stay. Your review is much appreciated as it allows us to improve services provided by Rydges Hotel. Based on feedback which we have received from our guests we will be offering complimentary Wifi in the near future. I hope you will decide to stay with us again. Yours sincerely, Joanna Carruthers General Manager
"Very comfy bed and great service .. Everyone !"
I thoroughly enjoyed my stay at Rydges and the polite service from everyone was exceptional .. The food was absolutely delicious !! Thankyou for allowing me to enjoy the a Rydges experience .Cheers Maree Mulcahy.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Maree Mulcahy, Thank you for choosing Rydges Kensington for your stay in London. I am pleased to hear you enjoyed your stay with us. Unforgettable customer service is one of out greatest priorities and I am happy to hear that you had a chance to experience it during your stay. Look forward to welcoming you back in the near future. Best Regards, Joanna Caruthers General Manager
Couldnt fault our night away everything was lovelyGenuine Hotels.com guest review
This is a fantastic hotel in a great location dorectly opposite the tube and in a safe neighbourhood. For the standard of quality of the hotel the prices are great. Breakfast is good and fairly priced (i.e pay for only continental if you only have continental etc) facilities are good- gym, concierge, restaurant. Rooms are lovely and modern- slightly […] on the smaller side but very modern abd comfortable. Only improvements i would make is to have dressing gowns provided and bottled water should really be complimentary in a 4* hotel. Will be staying here again Read moreGenuine Hotels.com guest review
"great location, excellent cost/quality ratio"
good hotel, but rooms as with many hotels in this category are very small, already enough for a short stay.would definitely come back. my only complaint was the expensive and limited wifi (10 pounds / day)Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Daniel, thank you for choosing Rydges Kensington London for your stay. Great location is one of our greatest assets and guarantees easy access to famous London Museums as well as local restaurants, bars and shops. I am pleased to hear that you found Rydges Kensington to be at a good quality and for a suitable price. Thank you very much to share your thoughts on your recent stay with us. Guest feedback allows us to identify areas where we can improve and at the moment we are considering to reduce Wifi rate or to offer it free of charge. Thank you for your great review and look forward to welcoming you at Rydges in the future. Best Regards, Joanna Carruthers General Manager
An expensive but central and comfortable hotel with friendly staff. The room I had (a single) was very small, almost to the point of not being functional e.g. I couldn't move through itGenuine Expedia guest review
The single rooms are TINY ! I had an unrelated room problem for which I requested a change. This was accomodated without fuss.This room was much more comfortable. The gym , which was a specific requirement of mine, was the smallest hotel gym I have ever used, 2 people would have been too much to share the facility . All said the location is the best […] and tube access is practically at the doorsteps. Read moreGenuine Hotels.com guest review
"Visit to London"
All great, except staff at Breakfast did not speak English and could not understand what we wanted to order. A little difficult...Genuine Hotels.com guest review
Service very average in bar, restaurant, and reception. Kept waiting for food and drink. Reception computer broken at check-out. Breakfast a rip off for the price. Go to the baker down the road instead.Genuine Hotels.com guest review
"Good Location -"
Great location - impressive interior on arrival. Bit disappointed that our shower didn't drain correctly and the shower door seal wasn't looking the cleanest. Also the duvet had a internal zip, attaching what felt like 2 duvets together. which you could feel. For a 4* hotel i thought they would have had a spare room/shower room, for guests to use, not […] just the our room was dirty and not ready. Read moreGenuine Hotels.com guest review
"room in the cellar"
The room was fine except for the fact that it was situated below the ground floor with no view. There is no parking with the hotel.Genuine Hotels.com guest review
Fabulous location and very helpful staff.Genuine Hotels.com guest review
Response by Rydges Kensington London Dear Meg Thank you for your high comments and ratings, hope to see you on your return to London Best regards Joanna Carruthers General Manager
"Great Hotel, close to museums"
Rydges Hotel - we had a great stay at this hotel. The staff were fantastic, helpful, pleasant - obviously very busy as the hotel was full during our stay. Our room wasn't quite ready when we arrived after check in time - but so what, everyone was doing their best and it was ready within minutes - because we had arrived. Lovely attitude. Beds were comfortable, […] bed linen lovely, room had everything we needed, bathroom great, all very clean. We only slept there really and were out from 8.30am until 8.30pm, but we slept very well. The location is perfect for the museums - a five minute walk, tube station opposite and the London tour bus stop is right outside the hotel. We will definitely stay here again on our next trip to London. Read moreGenuine Expedia guest review
"great hotwl for short stays"
Stayed here for 3 nights after a last minute booking. Overall pleasant stay. Great location opposite the Gloucester Road station. The room was great, but one of the smallest rooms I've stayed at. I think it may have been one of the smaller ones in the hotel as I'd peered into a few of the rooms whilst the room was being serviced and they were much […] larger than the one I stayed in. Read moreGenuine Hotels.com guest review
Response by Rydges Kensington London Dear LastMinuteMan Thank you for your review and ratings, I am glad you had a pleasant stay. Location is certainly one of our greatest assets. I am not sure of your room type but some of our rooms are smaller than others but we still insured a comfortable living space as well as enough room for the in room amenities. Hope to see you again should you next decide to venture into London. Best regards Joanna Carruthers General Manager
Great location - good access from LHR (Piccadilly line to Gloucester Rd.), great for my work, plus easy access to shopping areas (Kensington HIgh St., King's Rd. and Knightsbridge). Good value, given the hotel's comfort level and location. Have stayed at this hotel a couple of times, and would be happy to return.Genuine Hotels.com guest review
"Avoid room on level LG"
Overall, a great stay. I would recommend it and return. The only black mark, was the room that we received upon arrival. It was located in the LG (lower ground), at the far end of the hallway - in between the dirty laundry room and clean linen room. the LG (lower ground) is really the basement. It was musty and very damp, in fact a t-shirt left on the […] bed - felt damp when picked up a few hours later. Had we not been so tired we would have asked to be given a new room on the spot. However, we sucked it up for one night. The next morning the hotel gave up a new room with no hassle. Everything was great after that. My only suggestion for new guests is that if given a room on level LG - ask for a new room before you even leave the front desk. Read moreGenuine Expedia guest review
Staff very helpful and great area with excellent restaurants nearby.Genuine Hotels.com guest review
"good quality hotel, v close to tube station"
Welcoming and friendly. Rooms good size. Great locationGenuine Hotels.com guest review
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