All hotels in London, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights here61 Gloucester Road, Kensington, London, England, SW7 4PE, United Kingdom, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 479 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    3.9
  • Condition
    4.1
  • Neighborhood
    4.4
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4.0 / 5Excellent
"Not bad would return"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed Hotel for the most part. The Restaurant was good as they have a package deal for courses. The hotel is a bit old you can tell from the many doors and creeking in floors. You can definitely hear guest that are in floor above you. The bed was comfortable. They have very good electronics in the room. Only issue was with billing, had to call and email them to get my bill. Issue is need for expense report. Maybe they should have a way to retrieve online without having to make international call to resolve.
Genuine Hotels.com guest review
4 night business trip Apr 8, 2015
James
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful hotel and great friendly staff. Though inexpensive the room was on par with W hotels I have stayed in. Thumbs way up.
Genuine Hotels.com guest review
2 night trip with friends Apr 6, 2015
Terence
US
4.0 / 5Excellent
"Location, Great staff & comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Three night stay with my 2 adult children, 24 & 20. King suite was roomy & comfortable. Bed was very nice, sofa bed could've been better. Prime location near Tube station. Good proximity to many tourist destinations. Katrina at Polo Club was great. Front desk staff were efficient & accommodating. Overall, quite pleased.
Genuine Hotels.com guest review
3 night family trip Mar 23, 2015
James
US
4.0 / 5Excellent
"Rydges Kensington"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great Location, close to underground and Natural history museum only a short walk away. The staff at the desk were very accommodating and helpful. Room was very clean, quiet and comfortable. Very nice stay all around.
Genuine Hotels.com guest review
3 night family trip Mar 9, 2015
Jason
US
4.0 / 5Excellent
"London trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very nice hotel and located in a beautiful area, close to the tube and other amenities. It is nicely appointed and very clean. The only negative is that the room was very small - typical for European hotels.
Genuine Hotels.com guest review
2 night business trip Mar 3, 2015
Linda
US
3.0 / 5Good
"Too much hassle"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I don't think I will stay there again. The Hotel is in a very nice neighbourhood, very close to the tube. But the room amenity is bad, the aircon blow cold air then it gets hot, then go back to cold. It was not warm in London when I was there, so I was not happy with that. TV signal up and down. We have to move room because none of the wall socket worked after they did their 10 minutes maintenance work. They did move us to a suit, but the aircon is so loud you can’t hear the TV. Then the key stop working, have to go back to the front desks to get new one for the last 2 days we were there. Reception are very nice, but I just don’t want to stay there again. Too much hassle………….
Genuine Hotels.com guest review
5 night romance trip Feb 17, 2015
Yi
US
5.0 / 5Outstanding
"Superb hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is an excellent hotel in South Kensington, London. 1/2 block away from the tube, it is ideally situated. The room was very comfortable (great bed!), and the staff is extremely congenial and helpful. A 5+ all the way around!
Genuine Hotels.com guest review
11 night romance trip Feb 13, 2015
Susan
US
5.0 / 5Outstanding
"Excellent choice for museum going"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was able to add a few days in London after a business trip so I was looking for a hotel in the Kensington area in easy walking distance to Victoria & Albert and Natural History Museums that also left plenty of money in my budget for shopping and scones and clotted cream. When traveling I rate hotels on location, do I feel safe, and is it clean. Rydges Kensington was excellent on all of those plus being very comfortable. I do caution you to read the description of the rooms. The cheapest room is the size of a broom closet and is only suitable for a quick overnight stay for a person under 6ft tall. I spent the money (averaged under $150 a night for 4 nights which I consider decent for London) for a larger room and was pleased. The staff was nice especially when I kept demagnetizing my hotel room key and had to get it reset. Wifi worked well, bed and pillows were comfortable, nice pressure in the shower. But honestly the absolutely best thing is the location. The hotel is half a block from the Gloucester Road station. There is a Waitrose and a Tesco Express next to the station. Lots of restaurants ranging from chains like Paul, Pret, US hamburger places, pubs, Italian, Steakhouse, just a about everything you could want to eat. Walk to multiple museums and Kensington Gardens. I would happily stay here again.
Genuine Hotels.com guest review
4 night trip Jan 23, 2015
Karon
US
5.0 / 5Outstanding
"Perfect Hotel, Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Recently renovated, very attractive, large updated bath, comfortable bed, quiet (double glass windows), Glouster Rd tube half block, bus stop just around the corner, very pleasant, helpful staff
Genuine Hotels.com guest review
3 night romance trip Jan 23, 2015
tom
US
4.0 / 5Excellent
"Hotel stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The smaller room was like a jail cell but we were upgraded for a small fee and enjoyed our room much better. The staff was courteous and the room was clean. The neighborhood was amazing. It was a close walk to everything.
Genuine Hotels.com guest review
5 night trip with friends Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Cozy Hotel in Great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall a nice stay. Good value in a great area easily accessible to the tube. We enjoyed the breakfast and usable gym, which is hard to find in London. Staff was friendly but not always the most knowledgeable.
Genuine Hotels.com guest review
4 night romance trip Dec 27, 2014
Eric
US
5.0 / 5Outstanding
"Lovely Room, Great Breakfast, Close to Tube!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very pleased with the decor and cleanliness of our room. The only issue was a slight draft that made the room chilly at times. Our rate included a full English breakfast which allowed us to get items from the buffet as well. This was so nice to have before starting our day running around London. Wifi was free in the room and quick too. Hotel is a two minute walk from the Gloucester tube station (took it straight to the airport on the Piccadilly line), and is walking distance to a few museums! Pharmacy, convenience & grocery stores close, as well as nice pubs and restaurants. Definitely check out Byron, down the street, for a "proper" burger. Would definitely stay here again! Highly recommend!
Genuine Hotels.com guest review
4 night romance trip Dec 28, 2014
Samantha
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is located close to bus, tube, easy pickup for taxis and walking distance to a number of attractions. Seems recently updated and very clean & comfortable. Hotel staff was excellent!
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
2.0 / 5Fair
"Tough"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The physical facility was fine and location good enough (except Gloucester Road station partially closed). Officiousness of staff was more British than the British, then I found it was Australian chain. My room key did not work each time i went to room so had to go down and up again each time - staff blamed me until they came up and found out for themselves.
Genuine Hotels.com guest review
1 night business trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"Overall great hotel in South Kensington"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is situated in a great location, a block from the Gloucester Road tube station. The staff is friendly, the hotel is lovely, and the rooms are spacious.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
Lauren
US
3.0 / 5Good
"Squeaky but clean!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was clean but squeaky floors everywhere the room & hall area. Bf was boring in the 2nd day but service was lovely & very accommodating every day. Area has easy access to the Gloucester Tube station & walking distance to lots of resto, bars, coffee shops, grocery, pharmacy, tour bus & shopping at HARRODS! hehe!
Genuine Hotels.com guest review
4 night romance trip Oct 24, 2014
Dennis
US
4.0 / 5Excellent
"London Get-away"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a wonderful hotel. Not what I was expecting. I had called the hotel from the states to ask for transportation from the airport to Rydges and when I arrived at LHR my driver was waiting. The Lobby of the hotel was a little shabby by that I mean that the lobby furniture is in need of an update. Our room was spacious and clean. At first we didn't know how to work the lights then realized that we had to put our room key in to work the lights. My only complaint was the tub, they were very high and it was a little difficult for me, but it worked out. The staff and breakfast was wonderful.
Genuine Hotels.com guest review
5 night trip Oct 17, 2014
Susan
US
4.0 / 5Excellent
"Great location and accomodations for families"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Remodeled and renovated, awesome location and next to the tube.
Genuine Hotels.com guest review
3 night family trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Convenient, friendly, pleasant room that had all the amenities..
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
"Property that fulfilled needs"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A block from Gloucester st tube station. In town for several shows and the location allowed one to use their Pyster card to get to a variety of venues. Serviceable room and wifi.
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfectly placed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
So close to a major Tube line with lots of nearby restaurants and a great market.
Genuine Expedia guest review
Other trip Sep 21, 2014
Karla
US
4.0 / 5Excellent
"Nice Location, Lovely Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We enjoyed our stay at the Rydges Kensington. The hotel was very quaint, and the staff was very helpful and friendly. The continental breakfast next door at the Jam Cupboard was wonderful! It has a nice selection of breads, cereals, yogurt, and pastries. We were very satisified. While the room was somewhat small, it was set up to be very functional, and the bed was extremely comfortable. The location was perfect. It's about a 20 second walk to the Gloucester Road stop on the Underground the the London Hop On Hop Off buses picked up right outside the hotel! You can't get anymore convenient than that. There were 2 nice pubs right down the road and a nice Italian restaurant. The Marco Polo pub right next door really needs to have more English beers on tap, though.
Genuine Hotels.com guest review
3 night family trip Aug 25, 2014
J10CatE
US
2.0 / 5Fair
"Not a 4.1 star hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
We decided to stay at Rydges because: 1-location, 2- the rating on hotels.com. Duration: 3 nights. The Pros: location, hotel is clean. The Cons: extremely rude service (considering this is London you would think that service is much better than New York - where we're from), Hotels.com messed up our booking (that's another story) and it took over 2 hours to get this resolved. The manager refused to correct the issue and demanded that we pay extra per night. Finally we got the room we originally paid for. Next, the beds - if you like soft and sunken mattress, this hotel would be the perfect one for you. My back completely shocked from their bed, you can see a whole on the bed in the morning. Smell - we were put on the first floor and it smelled like sewage, we had to buy candles to help with the smell. The hotel refused to do something about that. If I was to put up with all of these negatives, I would stay somewhere else and pay 1/2 of what I paid. Will be back to London and don't mind staying in Kensington area but will not be going back to Rydges.
Genuine Hotels.com guest review
3 night trip with friends Aug 30, 2014
BlueFish
US
4.0 / 5Excellent
"Great hotel - very helpful staff!! :~)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the Continental breakfast. Staff was quite helpful. Close to the Underground and museums.
Genuine Expedia guest review
Other trip Aug 25, 2014
Elaine
US
4.0 / 5Excellent
"Great hotel-all excellent-European room sizes"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed July 30-Aug 5 2014. 2 rooms. Hotel is well appointed. Know that the building is remodeled beautifully and rooms are small through USA eyes. GREAT breakfast every day! Easy connections to anywhere in London from Gloucester station.
Genuine Hotels.com guest review
6 night trip Jul 30, 2014
John S
US
4.0 / 5Excellent
"It was ok"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel, very clean , good staff, i will return back
Genuine Expedia guest review
Other trip Aug 10, 2014
mariano
US
4.0 / 5Excellent
"Nice boutique hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
My family and I stayed here on vacation. We had two separate stays in two rooms (3 fl). The rooms are nicely kept and furnished although small. The king are quite large almost the same as in US so no need to be concerned that these aresults more like doubles with a fancy name. The staff here was friendly and helpful. We went up the street for breakfast ad it wasn't included in room rate for us. There are plenty if restaurants in the surrounding area. All in all, this was a good stay and a nice hotel.
Genuine Hotels.com guest review
2 night business trip Jul 14, 2014
ercarter
US
4.0 / 5Excellent
"Very nice location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Perfect location with kids
Genuine Hotels.com guest review
3 night trip Jul 21, 2014
Naomi
US
5.0 / 5Outstanding
"central location to my needs"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
smaller rooms by American standards, but very nice updated room. Worked great and would stay there again.
Genuine Hotels.com guest review
2 night business trip Jul 21, 2014
Paul
US
2.0 / 5Fair
"Not a place to stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Too noisy. Too tight, employees lack knowledge of the city. Just horrible week stay for me
Genuine Expedia guest review
Other trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
"UK Vacation"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Hotel showing signs of wear and tear, not expected for the high rates charged. Breakfast should be included for this type of room rate. Room was supposed to be an executive suite, but did not appear to be?
Genuine Hotels.com guest review
5 night family trip Jul 2, 2014
Ray
US
3.0 / 5Good
"Great location in Kensington"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I stayed one night at the Rydges in a single room which turned out to be a less than 150SqFt space with a single bed. With the suitcase on the floor, there was hardly room to move around. It felt more like a college dorm room. The bathroom was equally small with a tiny sink an a shelf above it that would not allow you to wash your face without bumping your head on the shelf or flooding the floor with soap-suds. That said, the room was very clean and extremely quiet despite facing on to Gloucester Road and near the intersection with busy Cromwell Road. The staff were friendly and efficient. The hotel does have a restaurant but I did not use it. The price of this hotel is driven by its location in Kensington, less than a 5 minute walk to the underground and within walking distance of the museums. There are other hotels within the vicinity of Gloucester Road and Earl's court that may offer better value for money.
Genuine Expedia guest review
Other trip Jul 14, 2014
seulectTraveler
US
2.0 / 5Fair
"Nice Location Small Rooms"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice location. Rooms very small even by European standards. Service adequate, nothing special. Breakfast decent. Do not plan to bring more than one suitcase.
Genuine Hotels.com guest review
3 night business trip Jun 27, 2014
Mihnea
US
3.0 / 5Good
"Great Location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
+Close to Underground subway, few mins walk to Sainsbury supermkt, 25min walk to park. +Good cleaning, provided additional toiletries next day n refused tip. Surprise! -Receptionist didn't give wifi code upon checkin n bring luggage to storerm immediately. They were left at d front for 15min. - Room not cold enough, airconditioner not functioning well.
Genuine Hotels.com guest review
3 night family trip Jun 21, 2014
A Traveler
US
3.0 / 5Good
"Good location, mattress was worn out!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
A nice hotel in a good location. Staff was very nice. Our mattress was worn out completely. Staff promised to replace but there was no extra mattress!
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
2.0 / 5Fair
"Below the standard that I'm accustomed to"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
My wife and I were disappointed with the hotel. We had been in Stratford upon Avon and Sheffield and had far superior accommodations. Although, we made it work, we found the hotel dark and drab. The room was supposed to be upgraded from what I booked. But, it's hard to imagine that. We had very little room for our clothes. There was only one real drawer. One plus was the bathroom and shower - they were great.
Genuine Hotels.com guest review
2 night romance trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
"A good hotel in a great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Rydges Kensington is not a large hotel but what it lacks in size, it makes up for in terms of location. The hotel is a few minutes away (by foot) from Gloucester Road station which makes it incredibly convenient to travel. It's also about 10-15 minutes away (by foot as well) to Hyde Park & Kensington Gardens and the Natural History Museum. This was ideal for us and I'm sure would be the same for other families. The only downside was that the rooms are small but not uncomfortable. Overall, we were very pleased with the hotel.
Genuine Hotels.com guest review
4 night family trip May 18, 2014
Jason L
US
4.0 / 5Excellent
"Nice location, friendly staff. one issue with the"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a pleasant stay here. it has easy access to the tube station, walkable distance to Albert Hall and several museums. It is on the pricier side, and they charged us 50/night for an additional bed for our 2yo, which I think was too much. If traveling with kids the other thing to remember is that there is no ramp access into the hotel. Although this is a small issue and easily remedied by carrying the stroller up the stairs, it could be improved by just making a small modification to the stairs. for folks traveling with kids this is a good place to stay as it has ample room for the child to sleep and move around in. Also the in room hot water kettle, and the coffee machine made life a little easier. There is also a sainsbury and tesco express nearby which will come in handy if you want to buy morning breakfast and or fruits.
Genuine Expedia guest review
Other trip May 31, 2014
Matheen
US
5.0 / 5Outstanding
"Great stay in London"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed our stay in this hotel. Very good location, near the tube stop at Gloucester. Room was quiet and beds were very comfortable, only wished there was more lighting in the bathroom.
Genuine Hotels.com guest review
10 night trip Apr 8, 2014
John
US
4.0 / 5Excellent
"Rydges Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is a really well placed hotel, no more than a 10 minutes walk to Royal Albert Hall, Science Museum, Natural History Museum, Victoria and Albert Museum, and a lot of other interesting places to visit. The Hotel Staff is really kind and helpful and the room was very comfortable
Genuine Expedia guest review
Other trip Apr 10, 2014
Juli
US
5.0 / 5Outstanding
"Well-located and comfortable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We thoroughly enjoyed our week at the hotel. We were pleased with how close we were to restaurants and Kensington Gardens and museums. The staff was helpful and welcoming. We would stay there on our next visit.
Genuine Hotels.com guest review
6 night trip Mar 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location, great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location - Right outside Gloucester Street underground station. Plenty of restaurants near by. Room was small, but this is apparently normal for a zone 1 London hotel. The room was very modern, clean & comfortable though. Hotel staff were really helpful & friendly. Allowed me to keep my bags with them for no extra charge when I went across to Paris for 4 days
Genuine Expedia guest review
Other trip Mar 23, 2014
A Traveler
US
3.0 / 5Good
"Some good, some not."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have stayed at Rydges before and was previously treated like a queen--not this time. Hotels seem to forget it's not hard to get the basics right: decent space, good mattress, quality sheets/towels, ventilation, light, water pressure/shower/bath space, internet connectivity, television with a couple of decent channels, service personnel. Easy, right? My most recent stay at Rydges featured a teeny room with a window facing a wall, a bed that literally slanted, internet that cost 10 pounds (in this day and age??), a heating/cooling system that was sporadically attentive and so loud I could not hear the phone over it, a sink so small it made a Paris apartment seem like a spa, a rainforest shower head with mediocre water pressure in a shower space so small you could not escape the water and felt like you were drowning, all BBC channels. The staff was nice enough but seemed more focused on the fact that they were full in March than on keeping it that way.
Genuine Hotels.com guest review
1 night trip Mar 16, 2014
World Traveller
US
3.0 / 5Good
"Very good location, terrible room"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel is very well located, close to Gloucester tube station, and has a variety of markets, coffee shops and restaurants around. The room was the smallest room I've stayed in, and this was my fifth time in London. It had a single bed, with 2 sides of it leaning against the wall. The tv was oddly placed, that made it difficult to watch it. Under the TV there was a small table with a chair, but it was hard to sit, as the bed was right behind it. To open the suitcase, I had either to block the room door or to obstruct somewhere else. The bathroom was ok, good amenities, although it wasn't very clean, there were some hair lying around on the sink, on the shower and even on the bathing towel they provided. Even the room being paid, they made me leave with them 100 pounds and my original passport, as I didn't had a credit card with me. Would not recommend nor stay there again.
Genuine Expedia guest review
Other trip Feb 15, 2014
Heloisa
US
5.0 / 5Outstanding
"gr8 hotel - perfect location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
great hotel - very modern rooms and very comfortable - attentive staff on the whole and perfect location for anyone wishing to visit London and see anything in Royal Albert Hall.
Genuine Hotels.com guest review
2 night trip Jan 31, 2014
NIKKI G
US
4.0 / 5Excellent
"Nice clean hotel with very small rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice clean hotel 1 block from subway/ underground station. The boutique style hotel was clean and in good location but room was very small by US standards.
Genuine Expedia guest review
Other trip Feb 4, 2014
Roman
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
A bit expensive for what it is
Genuine Hotels.com guest review
1 night trip Jan 8, 2014
JK
US
3.0 / 5Good
"good location but some disappointments"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Easy access to the underground and surrounding attractions. The room was very tiny and had to pay for internet and breakfast.
Genuine Expedia guest review
Other trip Jan 7, 2014
TJ
US
3.0 / 5Good
"A mixed experience"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The checkin was very bad. The young woman on the desk gave me a room with a double bed, not the "executive king" I had booked. When I pointed out the error, she told me that was the English version of king size. Since I am English and she was not, I would have been amused, had I not been traveling for nearly 24 hours. She then offered me rooms in the basement and elsewhere. If I had not already checked with the cleaning staff that there was an "executive king" available, I would not have been in a good position to argue. When I gave the woman the number of the available room, she told me it was occupied, and only when I told her I had visited the empty room, did she give it to me. Never in my life have I had such an experience. During the four days I spent at the hotel, I never saw this ?Australian staff member again, and all the other staff I had contact with were excellent. The room was rather cramped for two people but, apart from a small spot of mold in the shower, everything else was fine, especially the location. I quite liked the hotel, though like London in general, it was overpriced: you would get more for the money in France or the US.
Genuine Expedia guest review
Other trip Dec 25, 2013
David
US
5.0 / 5Outstanding
"Fantastic place to stay in London"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Rydges is a fantastic location - its a 2 minute walk to Gloucester Station . Its in a nice, safe area - bank is across the street. The staff is very courteous and willing to help. The attached restaurant is really good and there's 24 hour room service -- as well as a well stocked mini-bar. Rooms are very clean and modern - perfect for one person but still OK for 2 people, plus, how much are you in your room anyway. The price is definitely right, so we'll be returning teh Rydges on our next trip.
Genuine Hotels.com guest review
5 night trip Nov 30, 2013
Robert D
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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