The only good thing to say was the hotel convenient location. Check in was slow. The room was not up to HoJo standards. Room looked old and dated. Beds were clean. Rug was old and stained. Toilet had a broken handle. Bath floor tiles had non matching replacements. Fiberglass shower surround had a large crack in one wall. Breakfast room too small. Variety […] of breakfast foods very limited. Never again will I stay there. Read moreGenuine Hotels.com guest review
I would never suggest this hotel to anyone. Rooms are stinking,conjusted and suffocated. Receptionist was discourteous does not have manners, very poor does not deserve good customers. No restaurents. I am highly dissatisfied and disappointed.Genuine Expedia guest review
Response by Howard Johnson Express Inn - Parsippany I would like to apologize for your experience during your stay with us. we are in the process of updating our rooms and you may have gotten one the rooms yet to be updated.We are not a full service property so we do not have a restaurant on site but there are restaurants within walking distance including a Steakhouse,Indian,Chinese,Fast food and a full service grocery store with salad bar and wide selection of beer and wine.
"Great for the price.."
I'm a musician so I'm always in cheap hotels. This place was the nicest for the price rangeGenuine Expedia guest review
Response by Howard Johnson Express Inn - Parsippany Thank you for your review of our hotel. At the Howard Johnson Express Inn we strive to provide a clean comfortable room at an affordable price.
The worst hotel ever.. never again will I go the I dnt recommend at all..Genuine Hotels.com guest review
"clean,comfortable and affordable"
Hotel is clean and comfortable. Convenient to local stores and restaurants.Crazy NJ traffic w/o left turns makes travel cumbersome.Would definitetly stay againGenuine Hotels.com guest review
"Not worth the savings"
It did, indeed, have a king-size bed which was very uncomfortable. The frame holders for the foundation were sticking out which bruised my ankle. WiFi was there but SLOW. Breakfast was there but far from being good. Egg substitutes were used, no bacon or sausage, mini chocolate chip muffins & cereal were the offered fare. There was a refrigerator […] which needed defrosting badly (also with an empty ice cube tray). We didn't need to use the microwave. I definitely do not recommend this hotel unless you have no choice like us! Read moreGenuine Expedia guest review
Response by Howard Johnson Express Inn - Parsippany We would like to apologize for the fact that you found our beds to be uncomfortable. We recently upgraded the mattresses in many of our rooms and have been getting very positive comments, we wil be replacing more in the coming months. We were sorry to hear that you injured yourself on the bed frame but our maintenence staff is looking into it..Our breakfast consists of Hot Waffles, pre made Scrambled eggs (not egg substitue) Mini-muffins,Danish, Bagels, Toast, Hot oatmeal, 3 cereals inc Raisin Bran, Corn Flakes and FrootLoops. We provide apples and oranges as well as coffee tea and choice of juices. Thank you for taking the time to leave your review.
Well, to begin with I am not a complainer by nature but I have a few things to say about this place. I know it is among the cheapest places to stay in the area, but that doesn't excuse issues such as no hot water, indifferent clerks, and gross linens. I arrived late at about 10:30pm on a weeknight and checked-in uneventfully. The rest of my stay was […] not that great. In a nutshell, I got a smoking room but had reserved a non-smoking room. The linens had tons of long hair strands caked on to them. And the icing on the cake, no hot water even after letting it run for 5 minutes. Upon check-out I advised the very indifferent, blank-looked woman at the desk. Her response was "well, it's an old hotel so sometimes you have to let the water run for 15 or more minutes." Um, ok?!? Don't you think that's a little excessive, and if so, shouldn't there be a sign indicating such? "No, it's just an old hotel." Oh okkaaay. Right. I didn't even bother to mention the gross linens or smoking room issues at that point, and just left. I had to go bang my head on the first available brick wall.I will say that the mattress was comfortable, there is ample parking for moving vans and big trucks, and it's in a good (but busy) area. Those, though, are not enough to convince me to stay there again. And I would advise folks to seriously think twice about saving $10 or $20 bucks by staying here. Spend a bit more and get a Holiday Inn Express or even one of the better Motel 6 / Red Roof Inns. Read moreGenuine Hotels.com guest review
"Not the greatest"
I asked for a non-smoking room, which was marked as a non-smoking room but smelled like smoke and had an ashtray in it. That was very disappointing. The breakfast was not replenished during the last hour of the timeslot they were supposed to have food available so I did not get to utilize that. Also disappointing. The staff wasn't rude, but none of […] the ones I dealt with were friendly in the slightest. The bathtub was also either old or needed replaced because it sunk in the middle. I had to stand on the outside edges of the tub to shower. Read moreGenuine Expedia guest review
Response by Howard Johnson Express Inn - Parsippany We would like to apologize for the experience you had during your stay at our hotel. We do our best to insure that non-smoking rooms are kept that way but we can not always police our guests to enforce it. Our general policy at breakfast is to replenish any baked goods until theallotted time is over and hot items until 15 minutes from the ending time. We generally receive good comments on the value of the complimentary breakfast. We are in the process of updating many of our rooms and i will definately look into your room and get it on the list. Thank you for sharing your comments and if you are in the area again stop in for a tour and see our improvements.
The hotel is easy to find and easy access, but the physical rooms are below normal standards with broken table and chairs. We had to check out earlier and did not feel safe in these rooms.Genuine Hotels.com guest review
Hotel is in need of a major renovation. It was old and not particularly clean...would have not stayed here more than one night....we just needed a room between destinations...Genuine Expedia guest review
"Its clean & neat"
It's as per our expectation, clean rooms etcGenuine Hotels.com guest review
"Clean and great place for price"
The staff was friendly and the rooms were very clean. Would definitely stay there again.Genuine Hotels.com guest review
just a little bit discomfort with the breakfast morning personal I feel like they was breading on my neck.Genuine Hotels.com guest review
"The price is right"
Booked for the price and clost to NYC. All I needed was a clean room to sleep. This is what I recieved. I booked three rooms for my self and two other friends. We all agreed we recieved what we paid for. AQ little on the older side, but was clean and the am food held us over until lunch. We all agreed we would stay here again if we were un the same […] budget. Read moreGenuine Hotels.com guest review
Great hotel for the money. Very clean, spacious and comfortable.Genuine Hotels.com guest review
Although this place looks nice on the outside, its not so great on the inside. Room had a terrible smell. Toilet backed up after one flush. Mold on the carpet by the bed. Spend the extra 20.00 and stay someplace decent. Even staff were not friendly.Genuine Expedia guest review
would not stay there again. Price was good, but you pay for what you get.Genuine Hotels.com guest review
The plug for the AC was loose...so the AC would 'cut out' especially during the nite! The room was fine and the hotel location was' great' for me!Genuine Hotels.com guest review
Vey good I am very satisfiedGenuine Hotels.com guest review
"Don't walk around barefoot!"
Staff was rude/threw key on counter. 1 elevator and it was ultra slow. Breakfast--no fruit, only a Danish in a package and cold cereal, no milk. Room was not clean. Toilet had "stuff" on it when I arrived and I had to clean it with a wash cloth. NEVER walked in the room without shoes/slippers on. Was happy to leave the next morning and keep going down […] the highway. Read moreGenuine Expedia guest review
This hotel is nasty and dirty and the rooms are very small. Never again.Genuine Hotels.com guest review
"close to major highways"
It was fine and the staff was attentiveGenuine Hotels.com guest review
"Save your money red roof just up the street!"
This hotel was terrible and dirty they didn't have a/c in lobby, halls, or elevator making it so hard to breath it was ridiculous. The rooms were filthy and water damaged. I was afraid to put anything on the floor.Genuine Hotels.com guest review
"Nice, convenient hotel"
Needed a hotel room asap due o an enviornmental toxin issue at our apattment. Abl to book uickly without problems, same day. Staff was courteous, couldnt be more helpful and friendly. Definately going back.Genuine Expedia guest review
"It was fine"
Good bargain for your dollar. The room was clean, location was perfect.Genuine Hotels.com guest review
"Rough around the edges."
Room smelled like mold and the A/C didn't work.Genuine Hotels.com guest review
"You get what you pay for."
Stayed 5 days on business. Changed rooms after first day because of defective A/C (didn't work and it was 95 degrees). Second room wasn't any better. Had a "Fire Drill" at 2:30am which left is all in the parking lot for an hour...Genuine Hotels.com guest review
"Non smoke area fake."
Simple. Stink. Dirtiest.Genuine Hotels.com guest review
"Rundown and not maintained"
Althought the hotel was cheap there is no excuse for having such a rundown hotel in the Howard Johnson chain. Bathrooms were smelly and not maintained, carpet stains etc. Do not stay hereGenuine Hotels.com guest review
At check in time, although they had my registration, they didn't have a non-smoking room. I waited a few minutes and was given a room. Got to my room and it smelled like smoke.Genuine Hotels.com guest review
"Great place to stay"
It was a little far from the Bronx, I sm not from the area therefore forgot to do a search. Other than that it was very nice, safe and quiet. Only stayed for 2 nights but for the price didnt even bother me driving to the Bronx.Genuine Hotels.com guest review
Just everything has a light smoke smellGenuine Hotels.com guest review
Horrible Hotel. Will never recommend to anybody.Genuine Hotels.com guest review
Checked out 20 minutes after checking in. AC did not work. Only other room available had no light but the front desk person said that I could get light from the parking lot. Smoke alarm was hanging from the wall by a wire, door chain was broken, pictures crooked. It was horrible.Genuine Hotels.com guest review
Response by Howard Johnson Express Inn - Parsippany I would like to apologize for the experience you had during your stay with us. Mechanical issues are sometimes beyond our control and perhaps the front desk clerk was trying to make light of a bad situation by his comment about the parking lot lights. I would like to apologize again for your stay and would hope that you will give us another chance to serve you in the future.
"my hotel stay"
The stay was ok. I have no complaints for its purpose. the price was good and I had access to all the major highways so I was able to go to nyc and to rockland county relatively easy.Genuine Hotels.com guest review
This was the worst hotel that i ever stayed @. I would never recommened anyone to stay here. I book a room for four nites then canceled to stay for two nites and they charged my card for four nites. It screwed up my banking account and the charged me with nsf fees and i asled would they pay for that and they said no. So i could not use my card @ all. […] Mr Dixon Read moreGenuine Hotels.com guest review
Response by Howard Johnson Express Inn - Parsippany I would like to apologize for the experience you had at our hotel but some of your points need to be clarified. Your reservation was for 4 nights so upon checkin your Debit card was charged for all 4 nights as is our policy. the only way that would overdraw your account is if you did not have sufficient funds to cover your stay.That is your responsibility. If there was a problem with your room did you notify the Front Desk and give us the opportunity to move you to another room? When you checked out early we issued a refund to your Debit card for the unused portion of your stay, the bank takes 3-5 business days to process and make the funds available to you. This is out of our control. We try very hard to make every guest feel welcome and try to make sure they have a pleasant stay.
"good value for the price"
great breakfast, clean rooms good value for the moneyGenuine Expedia guest review
Perfectly OK for the priceGenuine Hotels.com guest review
"I paid for this???"
The hotel is disgusting and most of the staff were nude. There are displaced families living there and they have taken over the hotel. Not a good choice.Genuine Expedia guest review
"Clean enough for the price"
Hotel has a LOT to learn about customer service. Two keys to our room needed re-keying. A friends room did also, but even re-keying didn't work. The technology was blamed (yet it seems to work flawlessly in other hotels). The AC cut out in the middle of the night (all 3 nights of the stay). My wife wanted to buy pillows to replace the cardboard-like […] ones. Read moreGenuine Hotels.com guest review
"You get what you pay for."
I didn't expect much and that's what we experienced.Genuine Hotels.com guest review
its was nasty i ll never stay in howard jonhsons again your customer service did nothing too bring me back and i needed 3 rooms for at least 5 more nights so i ll say it again it sucked GaryGenuine Hotels.com guest review
"Not bad for $55"
Pillos flat and unconfortable. Bedding material also uncomfortable. It is every thing you would expect for a $55 stay.Genuine Hotels.com guest review
The "fitness" room is a converted smoker guest room - it smells terribly. Rooms are clean, but everything overall is run down. Half the rooms face I-80 with a brown colored creek in front of it, littered with garbage.Genuine Expedia guest review
"once in a lifetime lol"
This hotel needs to remodel and get better staff. I made of work for one night but never againGenuine Hotels.com guest review
They say you can't tell a book by it's cover, but in this case you can. The inside looks just like the outside of the building. Old, bare and dirty. The photos from their website must be stock photos from a different hotel. If I had not been completely exhausted and desperate, I would have asked for my money back. I do not recommend this hotel.Genuine Expedia guest review
"LIKE THE HOTEL"
NICEGenuine Hotels.com guest review
"better hotel room to sleep."
This hotel needs to purchase new mattresses a towels.Genuine Hotels.com guest review
"Dark and depressing"
Overall not recommended Room dark and dreary. Gave me a place to sleep but was glad to leave the next day Next time I will know not to stay there again Thanks for readingGenuine Hotels.com guest review
"annoying room service"
everything was ok but the room service are annoying ,check out is a 11,am they start nocking door a 10:30 even you answer t they keep nocking until you open it. i toll then still wasnt the time to get out then they apologized,the next day they did the same thing again and i did not open till my time to leave.Genuine Expedia guest review
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