"fair at best"
Hotel was fair at best....room was ok..not the cleanest..but not filthy. ..stale.musty...bathroom shower was bad....beds were poor...wouldn't stay againGenuine Expedia guest review
"Terrific location. Restaurant update is very good."
Great location! In-room amenities still need updating. Sofa is OLD and worn. Beds are terrific as are the pillows. Small bathroom is problematic. But you can't beat being right across from Mayo.Genuine Expedia guest review
"Looks nice, but the room smelled bad, like musty."
They charged 12 a night for parking, because it was booked with expertise. Otherwise it would've been free.Genuine Expedia guest review
"Noisey air conditioner, could not turn fan off"
All in all the hotel and staff were good just the air conditionerGenuine Expedia guest review
"Grand Hotel, Rochester Minnesota."
Great location, across from Mayo Clinic. I had just have surgery. The room was not handicap accesible, even though I requested one at the time of reservation. Room very small, no room for a wheelchair in the bathroom.Genuine Expedia guest review
"Two nights/ Different Experiences"
After checking out, I had to extend my stay which required checking in, again. The rooms (same rate) and the Front Desk staff differ, significantly. First room had full length mirror and convenient/pleasant bathroom configuration. Second room was not as nice--bathroom was squeezed next to entry way. Room temperature was difficult to regulate. Front […] desk staff, first night, was not very friendly nor helpful. Second night, Front Desk staff explained where to place the guess parking pass and where to get complimentary breakfast. Read moreGenuine Expedia guest review
Was a good place to stay for an indefinite time. Staff was outstanding. Location second to none for Mayo. Rooms were large enough to not be claustrophobic. Good restaurant and coffee shop in house. Parking was bit tight but very helpful. Will plan to stay here again when I return.Genuine Expedia guest review
Every thing was great except the breakfast nook on the second day of our stay was divided in half so very small all could not be accomadated . We were to eat in the area in front of the nook. It was so hot ! When I complained I was told nothing could be done and the next day would be the same . They had rented out the space to a outside vender . How […] unfortunate the guest staying did not come first. Read moreGenuine Hotels.com guest review
Wonderful hotel and great locationGenuine Hotels.com guest review
"Nice hotel,close to doctors appt."
Nice,kind,helpful. Should not have to pay for parking each day.weve stayed there before and enjoyed it.Genuine Expedia guest review
We went to the Mayo Clinic so the hotel was both economical and very convenient. The parking was a bonus.Genuine Hotels.com guest review
"our experience at your hotel"
I was very disappointed in the room, was misled about the type of room that I had reserved,, after checking in found that it was not a suite, no sofa etc. also the continental breakfast was terrible, we ate elsewhere.,did not have fast internet service. The bed was very uncomfortable, so therefore did not get much sleep. No one at the desk service […] could even recommend a restaurant for our evening meals. Read moreGenuine Expedia guest review
"The hotel room wasn't the cleanest."
The hotel was overpriced for the cleanliness. In addition, we made a local phone call and got charged for it.Genuine Expedia guest review
"Good location, slow service"
The hotel is close to the Mayo clinic which is nice. It is clean. There is a breakfast buffet that is adequate but is served in a big room with no warmth or character. Food could be displayed nicer.Genuine Expedia guest review
Our trip to Rochester was for medical reasons. This hotel provided an easy distance to the Mayo Clinic. The hotel has been refurbished since the last time we stayed there three years ago. Looks much better and the staff is very friendly.Genuine Hotels.com guest review
"Location in proximity to Mayo clinic, excellent !"
Aside from location we found the hotel to be ok. The tidiness of the exterior (cigarette butts around the coffee shop disgusting).Your staff was excellent, always pleasant and very responsive.Genuine Expedia guest review
"Our stay in Kahler Hotal."
We were worried and upset about our son being so sick. It was great to have a comfortable, clean place to come to in the evening. It was easy assess in and out. Eating places were located close by. We especially enjoyed having the refrigertor. We kept juices, cheese, etc. The best thing was that it was across the street from the clinic!!!Genuine Expedia guest review
"convenient to the retail area around Mayo"
This was just a short walk to the boutiquey mall near Mayo Clinic which housed Barnes and Noble and some unique stores. Outside of the mall, you can sit around a fountain or eat at the diner. This is a very clean and safe-feeling area. Parking was convenient even though I was in the overflow parking structure and there was no charge for parking!Genuine Hotels.com guest review
"Great Access to Mayo Clinic"
We have been her twice and will be back! Friendly staff and the hotel is spending money making the hotel better and more comfortable for their guests. Easy access to the Mayo Clinic by street or subway.Genuine Hotels.com guest review
"Hotel very convenient to Mayo Clinic"
Housekeeping staff very helpful. Room was very clean. Was charged 12.00 a day for parking after being told it was free then no room in garage for our car. We also had three swimsuits and one pair of shoes ruined from excessive chlorine in pool/hot tub. Other than that stay was great.Genuine Expedia guest review
"Very convenient for the Mayo Clinic"
Everything was great for the stay. Staff was helpful and everything was accessable.Genuine Expedia guest review
"Most uncomfortable beds!"
We have stayed there before. They have remodeled the rooms and they are nice. The beds, however, are AWFUL. Hard and lumpy. Never again.Genuine Expedia guest review
"Clinic Visit made easy"
Once we checked in we didn't need to move the car, or even go outside unless we chose. Parking is a $12 additional charge... but with downtown parking rate over $40 for overnight, this isn't bad. The breakfast is kind of wimpy, but a good place for that second cup of coffee, a donut, and a banana as you fly off to clinic visits. Great to be able to […] run back for forgotten items, meds, or a power nap between appointments. Read moreGenuine Expedia guest review
Pool was dirty. Water murky. Elevators took a long time. Staff seemed to be frenzied and always had their head down. Bell hops were very courteous and friendly - much more so than staff behind desk. Parking is a joke. Hardly any spaces and weird configuration of underground parking. Very convenient to Mayo clinic.Genuine Hotels.com guest review
"close to clinic"
The front desk staff was not very helpful or friendly. The grout in the tub was gross. The extra blanket for the pull out bed was full of food crumbs from the previous person. The pool and hot tub were very small and it was very crowded. The breakfast was very disappointing. For the price of the room I am very disappointed. I paid the higher price because […] of the convenience of it being right across the street from Mayo while my husband was a patient and wish i would've gotten a different place and just walked the block to get to the clinic. Read moreGenuine Hotels.com guest review
"Nice Hotel across from Mayo."
Pleasant stay, good location and friendly staff, close to downtown food and entertainment. Golf courses located near by, will be staying here again.Genuine Expedia guest review
"GREAT MAYO LOCATION"
FOUND THE ROOM IN GOOD SHAPE, LOCATION EXCELLENT, MADE ALL OUR MAYO APPOINTMENTS WITH EASE, NICE RESTAURANT AND NEARBYE FAST FOOD LOCATIONS, PARKING CONVENIENCEGenuine Expedia guest review
"Chosen for its Location"
Hotel is across street from main buildings of Mayo Clinic. That is its saving grace. If not for that, would not stay here. It is not a bad facility, but it is so completely average and lacking in quality amenities that staying here can only be justified by its locationGenuine Hotels.com guest review
"excellent Mayo Clinic location."
I had some appointments at the Mayo Clinc. This hotel has a nice undergroung walkway directly to the clinic so you don't have to worry about the traffic or the unpredictable Minnesota weather.Genuine Expedia guest review
"Not a suite at all!"
The room was nothing more than an average hotel room, even though it was advertised as a suite. The bathroom was very small and there was someone else's hair in the corner, so it was not cleaned very well. The shower head was very low! I'm pretty short (5'4") and I had to bend my neck to get my hair wet and my husband is 6'4", so you can just about […] imagine. The bed was not very comfortable either. All in all, I think it was overpriced for what we received. We wouldn't stay there again. Read moreGenuine Hotels.com guest review
Enjoyed the room! Have upgraded it. But very disappointed in paying for parking. I have been going to the same hotel for several years and never payed for parking. The rates have gone up because of upgrade and cost of living. But parking was a plus for this place. Ajoins Mayo's Clinc which is handy.Genuine Expedia guest review
We stay here every 3 weeks for my father's Mayo Clinic visits - right across the street! The hotel is well maintained, staff is friendly, every thing works as intended. The Continental Breakfast is not worth the walk to the 2nd floor, hopefully they improve the quality when they finish the restaurant remodel. It makes the hospital food look good! The […] rooms are clean and the beds comfy, but the mini suites and Jr or kitchenette suites have goofy layouts and can (depending on wheich room you get) be uncomfortable. Read moreGenuine Hotels.com guest review
It wasn't worth the time or money. Will never stay there againGenuine Hotels.com guest review
"Very convenient and great staff!!"
This was a great choice considering its proximity to Mayo. If you are planning to be there for a few days this is definitely a great place to stay....the only negative if I have to is that the reataurant was in remodel consturction...but plenty of other gat places to eat in walking distance and plent of delivery options for in room dining even though […] the in-house option was not available but I spoke to a few people who had stayed there previously and they said the restaurant had a great varietY of excellent food. Just what I expected with a great, friendly and helpful staff! Read moreGenuine Expedia guest review
"Nice hotel, very convenient for Mayo access"
Very convenient for access back and forth from appointments, don't have to deal with any weather conditions, don't even have to leave the parking garage. Several choices for dining within a short walk and traffic lights/crossings allow ample time for people to get to desired location without having to deal with street traffic. Wish the on-site restaurant […] had been open, under renovation until later in June. Staff were all very friendly and helpful. Will use again when necessary. Read moreGenuine Expedia guest review
"Wasn't all that great"
Pool was down for maintenance on a Tuesday. Why schedule that for busy part of week instead of slower weekend day? Caf� completely closed for remodeling which left a coffee shop and a Jimmy Johns sandwich shop the closest and only options for meals without leaving hotel. Had to listen to them fix something in adjacent room for about 4 hrs until 8pm […] on Wednesday. Not very relaxing after a day at the clinic. They charge $12 a day to park under hotel. If you're visiting the clinic park there and walk over to hotel. $25 for 5 days. Save your $$. Tried to charge us for 2 local calls that never went through and for a misdialed call also that never went through. The best thing is how close it is to the clinic. I have stamina issues and I could still manage the walk. I think there are just as good or better options for much less if you look for them. I used some Expedia points to pay for this place and now feel like I didn't get what I was expecting. Mediocre continental breakfast also. Read moreGenuine Expedia guest review
"3 Day Stay at the Kahler Inn"
The hotel was in a great location for the Gonda building or Cancer Center. Their restrauant being reconditioned and was closed the whole time.Genuine Expedia guest review
Rooms were clean, initially requested mini-suite, was given standard room, when tried to upgrade, was charged upgrade charge by hotel as well as difference in room. Double check specifics to make sure what you ask for is what you are getting......Genuine Hotels.com guest review
"Patient at Mayo Clinic"
Hotel was convenient to walk to Mayo/Gonda Clinic. Breakfast included. Parking cost $12/day, about normal for Rochester. Easy walking to restaurants. Hotel staff very helpful.Genuine Expedia guest review
"Great for a clinic Visitor"
I will stay here again because it is so close to Mayo. A clean and comfortable basic hotel with a good continental breakfast. There is every reason to stay here and none to avoid it. Plenty of reasonably priced parking tooGenuine Hotels.com guest review
I intended to stay at the Kahler hotel where I have stayed for the last 20 years. Instead I was directed to a lower class establishment with no amenities and no access to Mayo for my disabled elderly mother. You need to make it very clear that this is not the Kahler hotel. Also, the person at the front desk was incredibly rude and unhelpful. They need […] to hire more mature people who can communicate with the sick and the elderly (the people who come to Mayo for help). The experience was so very awful!! Read moreGenuine Hotels.com guest review
"booking on line"
Interestingly enough my previous review wasn't accepted, but I wanted to let others know that if you do use this website to book you may pay less, which is great...however parking and other ammenities may not be covered. Something to consider as I was shocked when I discovered this.Genuine Hotels.com guest review
"Might want to think about another hotel."
Cafe was closed. Not enough parking for everyone and they will charge you unless you complain. Room not very clean. Staff not very nice. Just yuck. I don't usually review but many ill people go to this hotel and I think it should be clean with enough parking so people are comfortable. It's a bummer because it is one of the closer reasonably priced hotels […] to the Mayo Clinic. Read moreGenuine Expedia guest review
Great stay, clean room, convienent location, and decent breakfast. The parking was bad though. The underground garage is cramped and they oversold their parking. Nothing on the website mentioned I would have to pay another $12 for parking. Then I get down there and couldn't find a spot. Several others were circling in that cramped garage looking for […] a spot as well. The hotel does validate parking across the street, but nobody every mentioned that to me until I complained that they were out of parking. Front desk staff were all young men who were not the friendliest either. On my initial check-in, the first guy was still putting on his jacket like he showed up late for work and then he acted as if I was bothering him and he handed me off to another guy. Not sure I would stay there for more than a night or two honestly. Read moreGenuine Hotels.com guest review
Altho our suite was not available when we checked in because of a guest staying over, the management provided us with a nice room for the first night and switched us to the suite for the second...and the third which was an extension for us due to unforeseen plan changes in our schedule. Staff was totally understanding of our frustration in the first […] and our need in the second and handled both with aplomb. Read moreGenuine Expedia guest review
"Attached to Mayo Clinic by subway"
I stay here for my Mayo Clinic visits because it is a nice, clean hotel attached to the Mayo by the subway system.Genuine Hotels.com guest review
"great location when staying or visiting the Mayo C"
nice hotel, nice location,,,,, clean, we would stay there again,,,Genuine Expedia guest review
"Good hotel excpt a little upkeep needed in bathroo"
Everything was good, except bathroom needed some work; door would not stay shut; whole drain unit not secure (was able to lift out the whole drain; cover for heat lamp switch falling off the wall.Genuine Expedia guest review
"Not worth the price"
Was not informed of additional parking charge when booking. Very difficult to find parking spot and 90% of the time had to park at another location. Good location to hospitals but not worth price+parking.Genuine Hotels.com guest review
"Comfy stay downtown"
The hotel is nice and comfortable and across the street from the Mayo which is why I was their so it worked out great. The workout area and pool are also nice. I am from a small town so it took some adventuring to figure out my way through the subway and skyway but its pretty easy to get used to. Great location if you need to be downtown.Genuine Hotels.com guest review
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