"Better hotel rooms and service for the same price"
We checked into a dirty room with 2 beds…had to go back downstairs to see guest services. Asked for the room we paid for clean/King bed. Front desk said they were booked. I asked for a room upgrade. And then guest services all of a sudden had rooms for us. We cancelled the rest of our stay with the Monte Carlo and moved to Ceasers Palace. We got an […] awesome room for $40 more than what we would have paid at the dirty, old, cheap bathroom Monte Carlo. It's the not worth the money when you can stay several other places on the strip for the same price and get a better room. FYI!!! Read moreGenuine Hotels.com guest review
just decoration outside but in side the room there is bad smellGenuine Hotels.com guest review
Response by Monte Carlo Resort and Casino Dear Fahad, We regret that your assigned hotel room failed to exceed all expectations. Sincerely, Lori P. Guest Relations Manager Monte Carlo Resort & Casino MGM Resorts International
"Internet is very bad"
If you need internet to work like I did, don't stay here. This hotel,is very aware of the internet complaints but has not fixed the issues for years and don't plan on upgrading to a decent áervice anytime soon. Your wireless data will be what you end up using.Genuine Hotels.com guest review
Response by Monte Carlo Resort and Casino Dear Anonymous, Although renovations are in the works, we apologize for any WiFi functionality issues encountered during your stay. Sincerely, Lori P. Guest Relations Manager Monte Carlo Resort & Casino MGM Resorts International
"Book a Strip View"
August 2014. The noice from the construction was bad, woke us up at 7:40. We switched to another room and could hear it a little but recommend you book a strip view room. The furniture in both rooms were in need of some attention. Bed was extremely comfortable. Housekeeping was excellant, always helpful.Genuine Hotels.com guest review
"Wouldn't waste my money"
All pools close at 7, 20 dollar a day resort fee, no blow dryer in the room, shower faucet leaked so had to listen to it drip. We only stayed one night and wouldn't ever waste the time or money to stay again!Genuine Hotels.com guest review
refrigerator and room wifi was absent.other services were excellent.Genuine Hotels.com guest review
Not pleased with our stay. We were told at check-in that there was not wi-fi. Our room seemed old, and had limited tv channels. The pool closes early. And most of all - the staff there were sooo incredibly rude!Genuine Hotels.com guest review
Room was clean, we ordered a rollaway bed when we checked in at 6 pm but got it around 1 AM. Out room was never serviced. Never the less , the hotel is still very nice, the pools were fun and the casino was somewhat generous .Genuine Hotels.com guest review
Old !! No wifiGenuine Hotels.com guest review
No wireless internet in the rooms!Genuine Hotels.com guest review
"2 nights away from home, south Orange County, Ca"
When we first arrived, the wait wasn't too bad to check in, the nice man that watched out for the next available check-in employee, he was very nice, very professional. Does his job very well, can't remember his name. The gentleman that checked us in was very nice, he wanted to give us a room that was on a higher floor than what our reservation had […] told us on Hotels.com, so I thought maybe that's a good thing. The hotel itself was very nice. When we got to the room, very disappointed,looked nothing like it did online, we didn't get the room it said we were getting. beds weren't that comfortable, bathroom was way too small, my daughter found holes in her sheets, I saw some black marks on my husband & I's sheets, looked like mascara? ad wi-Fi problems, and the TV was not working right at all, lost connection few too many times. Overall not happy with the room, hotel was very nice, had fun at the pool, and loved the little cafe Sabatina or something like that. Don't know that I will be back to stay at the Monte Carlo, you are never guaranteed what you will get when booked online. Read moreGenuine Hotels.com guest review
Our stay was nice..but it was the second time we've had to wait for our rooms to be ready and that's very inconvenient an time consuming. It took away some of our vacation time.Genuine Hotels.com guest review
Queen beds, but is so small like a full size bed. No hair dryer.Genuine Hotels.com guest review
"not a 4 star, more like a motel."
the shower head was perfect if you are 5'2. we wanted 1 king and got 2 double beds. we found candy on the floor when we arrived. the cable wouldnt work and it didnt have one movie channel. the volume on the tv was wonky too. the alarm went off at 8am both days even after i tried to turn it off. no fridge at all and no sofa. this was not a 4 star, reminded […] me of a side of the highway MOTEL. Read moreGenuine Hotels.com guest review
I would not stay here again during the construction. It wakes you up daily because they start very early in the morning. I would think the prices would reflect this while its going on. Very disappointed. I've stayed here in the past and loved it. Not this time. The rooms need to be updated, there was what looked like black spots, or mold in the bathroom […] and peeling wallpaper. I also would like room service to somehow be available. I was at a conference for 5 days, and the last thing I wanted to do was to go back downstairs to get food. Read moreGenuine Hotels.com guest review
"room and bathroom"
Bathroom shower and sink was draining slow, room and hotel floors can use a rug update or cleaningGenuine Hotels.com guest review
Good location clean hotel great serviceGenuine Hotels.com guest review
Hotel and amenities were great. The new restaurants and live music was a nice surprise.Genuine Hotels.com guest review
We all had a good time !!!!! no single deck cards on black jack tables very unfair and no internet conecction.Genuine Hotels.com guest review
"Monte Carlo - August 2014"
Good Value - Satisfied Customer - No Complaints -Genuine Hotels.com guest review
"Rooms need updating!"
I was disappointed in the room. It was not very clean and they need updating. The $35 buffet credit I was supposed to get with each room was not ever applied. The staff was very rude, they knocked on my door at 9 am on the day I was supposed to check out, and check out time is 11 am. I would not ever recommend this hotel.Genuine Hotels.com guest review
"Close to everything."
It's our first time in Las Vegas and definitely we will comeback to Monte Carlo. We love their pool so much.Genuine Hotels.com guest review
The first two times I have stayed at the MC I upgraded to a strip view room-but was pleased to see my deluxe room offered just as nice of a view! Could see the Excalibur all the way to the Mandelay Bay. Love the pools, location, and size of MC. Easy access to all areas of the Strip! Will be back again soon!Genuine Hotels.com guest review
"Not good response"
Friend of mine, was left his i pad on room 477, and already call customer service, but it wasnt quick response to get back his ipad,....bad bad badGenuine Hotels.com guest review
Good place to stay when in Vegas.Genuine Hotels.com guest review
The room was very average (and a little below average for Vegas standards), but the pool area was fun!Genuine Hotels.com guest review
It has been my favorite hotel for a long time. However, it is outdated and needs a little renovation. It seems that it has lost some of its former glory and elegance. It's still ok for the price but it's sad that it has lost its elegance once had.Genuine Hotels.com guest review
"Fun for everyone"
Kids loved it. Location was awesome and had all the amenities needed to keep everyone happy.Genuine Hotels.com guest review
We generally stay at Monte Carlo as we always have a good experience. As usual, it didn't disappoint. Had a clean room, nice staff and this time received two vouchers for the buffet. Just a quick tip: we stayed on 24th floor on the higher tower at the end of the hall. The music from the pool was a little loud but other then that, another great experience. […] Quick after thought, I wish they would add a refrigerator. Read moreGenuine Hotels.com guest review
Maria at the front desk great and very helpful. She was the one that help me check in/check out .Genuine Hotels.com guest review
"Lost in Vegas"
The stay was good, the problem is the hotel charging for every little thing you ask for. I was there for three nights, and every morning between 8:30 and 9:00, while I was asleep, room service would knock on my door waking me up after a long night. Knowing that I was there for multiple night they should have did my room last or at least wait until after […] check out time of 11:00am... Read moreGenuine Hotels.com guest review
"Right in the middle of all attractions."
Very pleasant and friendly service.Genuine Hotels.com guest review
"Delivers in all aspects"
Excellent value and location, and spacious rooms.Genuine Hotels.com guest review
Perfect location for walkers who enjoy all perks of the strip. If u haven't stayed before at least try it onceGenuine Hotels.com guest review
very badGenuine Hotels.com guest review
"very nice hotel"
As always very convenient and great facilities.Genuine Hotels.com guest review
Rooms can most definitely use an upgrade. Old furniture and carpet had a horrible smell.Genuine Hotels.com guest review
It was really nice. Not as entertaining as other hotels on the strip, but the staff was really nice at check in and the rooms were great!Genuine Hotels.com guest review
Loved our room and our stay. Hotel was nice enough to surprise us with an upgrade for free to the Diamond Suite. Loved it! Great service, friendly people. Our alarm clock was not working and the closet door in our room was off track. Called the front desk to report and in a few minutes sent someone to fix the closet door and replace the alarm clock. […] Will definitely go back again. Read moreGenuine Hotels.com guest review
"Horrible horrible stay!"
First, we were given the wrong room number and after having walked all the way to our room, (keep in mind these hotels are huge and crowded and we're carrying bags) we find out it's the wrong room! We walked back and were still given the wrong room! Finally after the 3rd time we got in. This all took 2 hours due to the crowds. After seeing how upset […] we were, they only offered to refund our resort fee of $20.. We had come for a relaxing getaway and ended up stressed out before even getting to our room. Oh and the ac was not working well at all. We were there during a hot weekend and couldn't breathe due to the heat! The pool was ok and the location is nice but we will definitely not be back at this hotel. Unfortunate for them since we go to vegas once a month.oh and Wifi doesnt even exist past the 2nd floor! Read moreGenuine Hotels.com guest review
Totally enjoyed my stay here. Great location where I can easily walk to attractions nearby.Genuine Hotels.com guest review
"Property- nice; rooms- filthy"
Hotel property is beautiful. Rooms are nothing special. Cleanliness doesnt seem to be a priority. Many stains on carpet.Old beat up and deteriorating furniture and chairs. Coffee table was missing large chunks of its outer decorative laminate layer. Material on chairs was cranking from wear. Toilet seat had dried urine on it. Tub was stained and filthy […] looking. It had what appeared to be a white powdery substance covering. Almost like they used comet cleaner and didnt wash it away. Bathrooms dont have fans in them. There are vents in the ceiling that look like they are fans but none of the switches avtivate a fan. The vents are corroded in large dust build up. They clearly never clean those.Rooms dont match how nice the rest of the property is!!!! Read moreGenuine Hotels.com guest review
"Monte Carlo DUMP!!"
The Monte Carlo is a DUMP! The first two floors have been renovated, and are beautiful (casino, shops, restaurants, etc). Our hotel room on the 28th floor overlooking the strip (which we paid extra for) was a dump! So very disappointed with our stay. Carpet disgusting, lamp shade broken and dirty, no refrigerator, and NO WI-FI!!! If we had known it […] was like this, we would've booked at a different hotel. We were told the rooms have not been renovated in 15 years!! Do not make reservations, Motel 6 would be better! Read moreGenuine Hotels.com guest review
"Rooms need to be updated"
Hotel lobby was nice, rooms definitely need to be updated. Wallpaper in bathroom was peeling, carpets and sitting chairs were stained, lamp shades were cracked and furniture was scratched. The line to check in was so long, our wait time was probably around 30 minutes before we got up to the counter. However the hotel had the convenience of everything […] in it, casino, shopping, restaurants and pools. Overall the rooms were cleaned, however there are things that just need to be replaced when they can't be cleaned. Read moreGenuine Hotels.com guest review
The stay was great clean rooms very comfortable. but is ridiculous that wi-fi is only available on the first floor. The worst thing is that we left an item behind in the room and it was not an expensive item but a very special item and was never logged in to the lost and found. called 30 minutes after checking out and nobody was able to give us an answer […] told us to call when security was in about 9pm first security said that they did find an item and described it and that he was going to call to give me a ticket claim number and never received a call. second day was told i was goign to get a call and again nothing and finally was told that nothing was found had to stop by on our way from Utah and make a report. Very dissapointed of course I take full responsibility for leaving the item behind but it was a pillow that by no mean looked like the hotels one. May seem silly but a very special pillow. Read moreGenuine Hotels.com guest review
"No WiFi in room. Seriously!?"
The room is a bit run down and old. The main problem with the room here is that there is NO WiFi!!! What decade are we in? We had to PLUG IN our computer to the ethernet port, so only one person could be on the internet in the room at once, and they had to sit at the desk, as the cord wasn't long enough to get to the bed. Serious problem!!!Genuine Hotels.com guest review
"Amazing experience but terrible private restrooms"
The rooms were as expected- nice, without being overly luxurious or anything. However, the bathrooms were so subpar. What kind of a 4-star hotel bathroom only has 1 dim light? At least the light was over the sink, so I could apply my makeup properly. However, the tiny tub with the shower curtain was so dark, that I could barely see in the shower. The […] water pressure in the shower was also pretty terrible, and the water felt like a light drizzle. It also took forever and a day for the shower to get hot. I think it was 10minutes into my shower that I finally felt the water reach a comfortable temperature. I had it on the hottest possible, and didn't need to turn it down at all during my 20 minute shower. Wifi is only complimentary in the lobby and public areas, and guests have to pay for wifi in their rooms. The concierge was very helpful in booking Blue Man Group tickets for us a few hours before the show. We got discounts on seats towards the front of the theater, thanks to our m-life membership. The checkout process was very efficient and simple, thanks to their check out computer kiosks. And they were more than happy to hold our bags for us until our flight in the evening. I'm not exactly sure if I would stay in the Monte Carlo again because of the bathrooms. Although the rest of our experience there was amazing, a dark bathroom with measly tepid water is a huge bummer. Read moreGenuine Hotels.com guest review
The Monte Carlo had everything we were looking for. Fun pools, excellent dining options, good casino scene.Genuine Hotels.com guest review
The hotel was fine, loved the food court and casino. The pool was great with the exception of extremely expensive drinks! ($19 for 24 oz cocktail!). Great location on the strip. My only issue was our room. Our bath tub leaked a steady stream of water 24/7. It was really annoying when we were trying to fall asleep. Also the walls are ao thin and you […] can hear everything in the halls. The windows must be the same because we were woken up 7am every morning by the construction outside the hotel for the new sports arena! It would have been nice to sleep in but that was impossible! Read moreGenuine Hotels.com guest review
Well first off when arriving at the hotel I was greeted by an hour wait just to check in, after that I went to my room where I was greeted by someone else already in there me and my pregnant wife went through this process 5 times up down up down up down and I'm not talking about just to the 5th floor it was the 31,30,29,23,21 we got to the hotel at […] 3pm and didn't get to a room untill about 6. Let it be know it was our anniversary at that so we where not so pleased, one of the rooms we where in was not even cleaned had hair all over the bed was not vacuumed at all, the bathroom was used and not even cleaned, the pool had so many kids in it the lazy river was not even enjoyable I paid 10 bucks for my pregnant wife to get a float and to just relax and we'll we could not do that after 10 min of being splashed bumped into flipped over by all of the kids running around in circles through the lazy river well we left. As trying to get a refund because we could not enjoy the float in the river I was told go away there is nothing I can do to help you. This hotel was not a good first experience for me or my wife in las vegas. Read moreGenuine Hotels.com guest review
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