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This 330-acre resort sits on 2 miles of white-sand beach on the north portion of Captiva Island. J. N. Ding Darling National Wildlife Refuge is 4.6 miles away.
South Seas Island Resort has a golf course, private beach access, tennis courts, a health club, and an outdoor pool. Beach and pool areas offer lounge chairs, umbrellas, and towels. The onsite spa at this four-star property offers massage and treatment rooms and beauty services. Business amenities include a business center and wireless Internet access. South Seas Island Resort's restaurants include Harbourside Bar & Grill, serving steak and seafood. Carry-out delis and cafes serve convenient snacks and treats. Room service is available during limited hours.
Amenities featured in guestrooms include balconies, refrigerators, and coffee/tea makers. Guestrooms have televisions with premium TV channels, DVD players, and HBO. Business-friendly amenities include free local calls. Bathrooms feature hair dryers. Guestrooms are accessible via exterior corridors.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Two marinas, one for yachts and one for smaller craft, are on site. Water recreation includes deep-sea fishing excursions, dolphin-watching cruises, and a sailing school, along with kayaking, Jet Skiing, parasailing, and power-boat rentals. Swimming pools located throughout the property include a lagoon-style pool complex with cabanas and restaurant.
Professional staff offer individual tennis lessons and clinics (surcharges), and players can choose between 19 courts, four of which are lit for night play. The 9-hole, par-27 Captiva Island Golf Club provides gorgeous Gulf views and gentle ocean breezes. Guests also receive discounts at The Dunes Golf and Tennis Club, an 18-hole championship course on nearby Sanibel Island.
Beachcombing on the resort's 2.5 miles of white-sand beaches is a popular activity. Captiva Island and neighboring Sanibel Island are famous for the dazzling shells that wash up on their shores.
The recreational activities listed below are available on site or nearby; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Accessed by bridge via Sanibel Island, Captiva is smaller and less developed than its neighbor. Turner Beach, also known as Blind Pass, is popular among fishers and shell collectors. Captiva Beach is a popular spot to watch the sun set. Dolphin cruises depart from Captiva’s docks.see all hotels in Captiva
Excellent service. Very relaxing stay. Staff extremely nice and helpful.Genuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying at South Seas Island Resort. We're glad you were able to relax and enjoy the resort village. We hope to see you again. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"The worst I can imagine"
The outside of the Hotel and the location do promise a perfect stay, not to mention the price. But when we arrived, it was a to the contrary. The first room was dirty and molted. The second room was the same. The third room they offered us was dirty as well. The kitchenette and the patio were so dirty that my son had black hands after playing a minute […] on the floor. We left the Hotel immediately though having booked two nights. Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort I'm very disappointed to read about your experience. Should your travels bring you to Sanibel & Captiva again, I hope that you will consider giving us another chance. I would be happy to assist you in making your arrangements to ensure that you have an enjoyable stay. All the best, Anthonia Smith Dir of Guest Relations
The Tennis Villas are agingGenuine Hotels.com guest review
"Wonderful resort and great location"
We stayed at the Beach Villas, it was exactly what we were looking for. Close to a pool and the beach. The resort has wonderful amenities and located near some really great restaurants as well as the restaurants that are a part of the resort. The Fall Getaway package was the right choice at the right time of year if you are looking for a peaceful, personal […] vacation. Read moreGenuine Hotels.com guest review
We went with friends to relax on a weekend. But the hotel It's ideal for families and kids...Genuine Hotels.com guest review
"Didn't meet my expectations"
It was My husbands birthday weekend & we were really excited to visit this resort. According to the pictures on the website I expected a modern beachfront villa that had access to the beach & that's not what I got. Needless to say I was very disappointed. It seems as they were doing some construction on the beach & it was closed off. The crew worked […] 24 hours around the clock the entire two days we stayed there. We didn't get any sleep to say the least, we were woken up at 3am-8 am w/the beeping noise from the construction. Also Upon booking the hotel, I was supposed to receive a bottle of champaign & instead was given a cheap bottle of red wine. I just feel that for the amount of $ I spent, I was very disappointed & would never recommend any of my family, friends or colleagues to this resort. I would request a refund if at all possible! (P.s **beware of all the hidden fees!!!!!**) Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying with us and sharing your experience. I apologize that we did meet your expectations. It is our goal to ensure guests have a great time with us. We'd love to see you and your husband return to enjoy the resort the way you were hoping to. I am available to assist you if you would like to discuss further. The beach nourishment project you speak of is a county controlled project that will replenish and improve the beaches of Captiva. We unfortunately do not have control over the project, and they are working very quickly to minimize its impact on the guests. The good news is that the project is now past the beach, tennis and bayside villa areas, and the project will be done (according to the county) by the first week of November. The beaches of Captiva have long been recognized as one of the best in the country, and this nourishment project will only serve to protect and preserve that reputation for years to come. I also feel it is important to note that we do not have hidden fees. The room charge, resort fee, and taxes are explained at the time of booking, the confirmation email, and upon checkin. Again I thank you for taking the time to share you experience and I hope we will get an opportunity to welcome you back. With warm regards, Anthonia Smith Dir of Guest Services
"Ready to go back!"
We traveled with a toddler and the resort couldn't have been more family friendly. From the pools to the play areas, we didn't run out of things to do. It was still a great getaway for my husband and I. The amenities were wonderful. Staff was super friendly. I'm ready to make reservations for a return trip.Genuine Hotels.com guest review
Response by South Seas Island Resort Thank you for bringing your family to South Seas Island Resort. We're glad you had a such a memorable time. We look forward to your return to Sanibel & Captiva Island. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
very nice resort our room was great but some of the apartments are not updated , i will return.Genuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying at South Seas Island Resort and sharing your feedback. Please know I am here to help for your next visit. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
Great place that's inclusive....that being said the bathrooms are in major need or renovation. I could sit on the toilet and take a shower at the same time. The walls are also very thin.....heard every step, every chair dragged across the floor every ones conversation. Great place to eat right next door, Doc Fords Rum bar and Grill, probably some of […] the best food I have ever had in my life. Excellent view, great beaches with a semi private pool...We had a wonderful time. A bit pricey for room in my opinion, they just aren't that nice. Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying at South Seas Island Resort and sharing your experience. We hope that you will return to Captiva and stay with us again. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
Wonderful stay, great tours, amenities and food.Genuine Hotels.com guest review
Response by South Seas Island Resort Thank you for your comments on your recent stay at South Seas Island Resort. We hope to see you again soon. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
Didn't like the extra charges per adult to use the facility. But over all it is a great location to spend a relaxing time with the family.Genuine Hotels.com guest review
Response by South Seas Island Resort Thanks for staying with us recently and sharing your feedback. We're glad you had a good time overall. The resort fee covers services like digital newspaper, tennis, the trolley service, resort-wide wifi, and chairs, towels, and umbrellas on the two main beaches and main pool complex. We hope to see you again. Anthonia Smith Dir of Guest Relations
Not air conditioning in the master bedroom, the staff is no friendly at all ,far from the beach is not what the say ,Genuine Expedia guest review
Response by South Seas Island Resort Thank you for staying with us recently. I apologize we did not meet your expectations. I hope that you will consider us for a future stay so you can enjoy the resort and the abundant amenities. With warm regards, Anthonia Smith Dir of Guest Relations
Just what my family needed for a hectic year. Relaxing, serene and just right amount pf rhings to do if yoh so choose to.Genuine Expedia guest review
Response by South Seas Island Resort We're glad you could unwind with us. Thanks for staying in Captiva and we look forward to your return. All the best, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
My husband, six year old daughter and I had a terrific time and spent most of our time at the pool and at the beach. The staff were all very friendly, kind, and helpful. The food and extras such as renting a kayak are very expensive and I would recommend that families do what they can to mitigate costs such as bringing your own inflatables for the pool […] and buying groceries on route for snacks and breakfast. Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thanks for sharing your experience at South Seas Island Resort. We hope to see you and your family again. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"South Seas never disappoints!"
5th time here -- this place does NOT disappoint. First time staying in the Beach Villas and it was like a totally different vacay (this time just me and my husband, no kids). The villas are perfect - just enough space, great location and have everything you would need. Nice to have the smaller, quieter pools to go to after spending the day on the beach. […] Staff is great, always helpful and polite. Ignore any negative reviews. This place is paradise (and we live right off the island) Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort We appreciate you staying close to home and spending your getaways at South Seas Island Resort. We look forward to your next visit. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Sand, Surf & Sunsets at South Seas"
Read and reread all of the feedback online before I booked. Some posts were a little harsh, others were spot on. We stayed in the Beach Villas (2 bedroom) which were PERFECT for us. Views and location were terrific. Maid service was a blessing. Lots of pools, smaller ones throughout, larger ones with water slides, etc. Tip: Buy food/alcohol/supplies […] at Walmart or Publix before you get to the islands. Drinks are expensive. Tip: You'll want a raft/noodle/etc. for the beach, you can buy them on the island...or stop at walmart. Some leave their purchases for others. Tip: If you don't want to see a lot of kids, go elsewhere. Tip: be prepared to drive offsite for dinners b/c the resort doesn't offer much. Doc Fords, Cantina Captiva, and Sunshine Seafood are very close by. Tip: Go to the marina and see the manatees (we saw 5!) Tip: Rent a golf cart...the trolley comes every 15 minutes, but it's fun! Tip: If you can, bring your bikes or kids scooters. Tip: Rent a boat - we got a pontoon boat and went to some remote islands and cabbage key. Read moreGenuine Expedia guest review
Response by South Seas Island Resort Thanks for staying with us and sharing your experience. We're glad you enjoyed your time with us and we hope to see you again. Our new executive chef, Seth Kondor, is working hard on the menus (including a new menu at Harbourside already available) to offer a better dining experience on site. We hope you will try Harbourside Bar & Grill, The Pointe, and Scoops and Slices upon your return. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Enjoyed our stay"
This is a magnificently beautiful resort. Lots of pools for the kids. Friendly and helpful staff. The beaches were pristine. Just a lovely time at a remote outpost.Genuine Expedia guest review
Response by South Seas Island Resort Thanks for visiting and we look forward to your return. All the best, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
The resort is very kid friendly and hotel staff are very accommodating. Will return.Genuine Hotels.com guest review
Response by South Seas Island Resort Thanks for staying with us and sharing your experience. See you soon. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Good family destination"
We had problems booking into the hotel because of Expedia but other than that the property is really nice. It's very spread out and you will have to take a trolley or rent a bike or golf cart. This is a family resort on a island so we tried to go to dinner after 9pm and nothing was open at all on the resort or near the resort so be preparted.Genuine Expedia guest review
Response by South Seas Island Resort Thank you for staying at South Seas Island Resort and sharing your experience. We do have a few late night dining options. Harbourside Bar & Grill, an upscale seafood restaurant overlooking the Yacht Harbour, is open from 5pm - 10pm nightly, with live music playing from 8pm - 11pm. Scoops and Slices, serving ice cream, pizza, calzones, salads, and a wall of candy, is open from 11am - 11pm, with delivery from 5pm - close. Our newest partner, Doc Ford's Rum Bar & Grille, just opened in mid July on the south end of the resort village and is open 11am - close. Doc Ford's has been on Sanibel for 20 years and has become famous for their Caribbean-themed menu, mojitos, and other specialty drinks. At their Captiva location, they have two bars and a stage for live music. We hope that you will return and enjoy these options. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Great weekend getaway"
This was our first trip to Captiva and heard great things about South Seas Resort. Pleasantly surprised and the resorts ambiance , reminded me of a Nantucket feel to it. So pleased with our rooms location " harbor villa"( north end) which was conviently located near the pools, dining areas, marina, and the beach was within walking distance!!!! The restaurants […] were great!!! , really enjoyed the seafood and sitting outside at the pointe. Could not have imagined renting a fishing pole and fishing off the T dock would make such fond memories with my 5 yr old!!!!!! We actually caught yellowtails. I am not a fan of the gulf waters too murky -greenish for my liking but the shells were plentiful! One complaint I had was the hot water was not working and had to call maintenance. After all was fixed quickly the shower pressure was nill to none. Had to call for washcloths everyday, I need washcloths!!!! The hotel was wonderful and will definitely return to this resort if I ever went back to Captiva!!!! Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying with us recently and sharing your experience. I apologize that we were unable to fix the water pressure during your stay. I'm happy to read it didn't keep you from having a great time with your family. We hope to see you again soon. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Great Family Vacation"
Loved the resort! It was just what my family needed (2 kids, one nearly 6 and the other nearly 2). The trolley made it convenient to get around the resort. The set up at the beach and the pools met all of our needs (I even got my time in a hammock with a frozen cocktail). The best part of the trip was getting to pet a manatee in the ocean. Truly un […] forgetable! Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying with us. We look forward to your return and wish you a pleasant remainder of your summer. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Nice family hotel"
Staff is friendly and accommodating. The room view was spectacular. I like that it is a cashless/cardless resort, you pay everything with your room key.Genuine Expedia guest review
"it was a beach hotel experience"
over all we were very happy and satisfied, a few thing that i did not like is the fact that check inn is at 4pm and they seemed to be very extrict about enforcing that rule but we wanted at least a late check and they said no, we all want to feel special ,, i did not feel that way.Genuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying with us. I'm sorry that we were unable to honor your requests; we do try to honor as many requests as we can. For future visits, we encourage arriving guests to pack a day bag with the essentials, should the room not be ready upon arrival. If we are unable to honor late checkouts, guests are allowed to use the facilities for the remainder of the departure day, and we have showers at North Pointe to freshen up prior to leaving the resort village. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Friendly staff beach,pool, trolley Great!"
Relaxing time! Everything on the resort was wonderful.Genuine Expedia guest review
"second time around not so good"
Overall we were disappointed with our recent stay. We were repeat clients and supposed Expedia VIP card members and had hoped for a stay as good as or better than our experience here the year before. Unfortunately that was not the case. There was lots of noise from our neighbors on the first 2 nights - the walls are paper thin and we were kept awake […] till 4am, slamming doors arguments and swearing - not what we expected from this expensive destination. The bathroom had a lot of mildew - so taking a bath was out of the question. For some peculiar reason they also need to mow the lawns and trim the bushes at 8am daily, which is also noisy. Days 3 through 5 each morning we received a call from reception welcoming us to the hotel and asking us if we had any special requests - YES - some peace and quiet. Housekeeping was not done till after 3.30pm daily so the potential for an afternoon siesta to catch-up on lost sleep was also out of the question. With flights, car hire and meals this was a 4k week vacation for 2 - which is by no means cheap. Last year we had a great relaxing time - this year we did not feel welcome, or comfortable. Most of the staff we encountered seem to take their job of 'policing' the property much to seriously, to the point of being rude. With a $34 day resort fee - it would be nice if by day 6 a familiar staff member could remember your face. Captiva is paradise, but South Seas Island Resort is not. Read moreGenuine Expedia guest review
Response by South Seas Island Resort Thank you for staying with us. I apologize that we did not exceed your expectations this visit and I hope that you will allow us the opportunity to serve you again. Your feedback is very important to us and will help us better serve you and other guests as we move forward. I wish you all the best. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"SOUTH SEAS IS MY HAPPY PLACE!!!"
We love this place! Every year we come & stay here & it's better & better every time :) Location, amazing! Food, superb! Service, impeccable! Resort, outstanding! If you drive a few minutes outside the resort there's a really great seafood restaurant called The Green Flash.... mmmmm yummy! I can assure you that South Seas will be your happy place too! […] :) Can't wait to come back next year! Read moreGenuine Hotels.com guest review
"Resort experience for families"
My husband and I went with son, daughter-in-law and grandaughter. Great beach/pool experiences...some of the rental and activity prices seemed high but I do not have any resort experience to compare saff was very accomodating...Genuine Expedia guest review
"Bad and good..."
We decided to take a trip to Sanibel from Daytona Beach and I chose this resort based off of location and amenities. Upon arriving, we were asked for a credit card to have on hold for "incidentals," at a charge of $200 a day. This concerned me, as I did not see this in any fine print upon looking at the resort online. This charge was so that you could […] use your room key as a credit card for dinner or whatever on resort property. Even if you have zero intentions of doing ANYTHING on resort property that costs money, they still REQUIRE you to put a credit card on file. That really didn't make me happy. They explained that they treat their resort like a cruise, where you would just use your room key to pay for everything. We did have dinner on resort property on our first night and while it was delicious, it was incredibly small and expensive. Our room was decent. Unfortunately, we found black mold throughout the tile and ceiling in the shower and a dead cockroach in the cabinet. This is an "okay" resort for convenience of the beach, but other than that, I wouldn't recommend it. Read moreGenuine Hotels.com guest review
"Not As Expected"
This resort is very large and the grounds are nicely kept. The beach villa we rented was a little dated. The outside areas such as stairs doors and elevators needed cleaning. Trash cans were filled with garbage to the brim near the pool area and some of the chairs and lounges were broken. Towels provided at the beach were extremely worn out and not […] even large enough to cover your lounge chair. To top it off you end up having to rent a golf cart, not so cheap, in order to get around, unless you want to wait for the trolly. The place is not awful but definetly expensive for what the offer. I would not rent here again. Read moreGenuine Expedia guest review
"Plush tropical paradise"
Captiva is a beautiful island. The hotel is a the very end of the island. There are beautiful beaches, manicured gardens and outstanding coconut palms all around. The staff is super polite and the service is great. We enjoyed the beach, tennis, dining and just hanging out in our studio that had a bay view and fast internet access. I highly recommend […] it for those who want some quality relaxing time in a plush tropical setting. Read moreGenuine Hotels.com guest review
Beautiful, pristine Gulf of Mexico beaches. Close walk to beaches. Private, for resort guests only. Free, clean towels provided daily and beach chairs & umbrellas available as well.Genuine Expedia guest review
Expensive stay, food and drinks are very expensive with limited options and there were to many families with kids. If you are looking for an adult getaway, this is not the place.Genuine Hotels.com guest review
Enjoyed several days relaxing on the beach. Staff was very helpful with everything we needed.Genuine Hotels.com guest review
Response by South Seas Island Resort Thanks for staying with us and sharing your experience, Matt. Have a great rest of the summer and we hope to see you again soon. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
"Slice of paradise"
From the beginning to the end it was a perfect stay. We decided to book a room in order to be close by to a cruise tour we were taking and I can't say enough about South Seas. The Room was clean and inviting. The view was exceptional looking out at the marina. We didn't stay long enough to actually use any of the property perks, but I'm sure we will […] come back for a longer stay! Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thanks for staying with us, Debi. We look forward to your return when you have more time to enjoy the watersports, dining and abundant nature found throughout the resort village. See you soon. With warm regards, Anthonia Smith Dir of Guest Relations, South Seas Island Resort
Great location. Everything is a little pircey, but the serivce was excellent and having a bar on the beach while the sun sets is pretty magnificent. Would definately go back.Genuine Hotels.com guest review
"Great family vacation that has it all"
We enjoyed all of the amenities of south seas. From a low key pizza/ice cream shop to a pretty harborview restaurant with fresh seafood. Fantastic array of activities for children. The awesome slides in the pool , the Scully's activities center was great for kids of all ages. We loved watching the dolphins and manatees. My 6 year old son played his […] first 9 holes of golf twice on the picture perfect pitch n putt type course on the water. Our only complaints are the distance from our room to the main pool, since we did have to wait over 10 minutes in the heat for the shuttle one day and the lack of evening activities. Maybe just a movie by the pool would be nice. Read moreGenuine Hotels.com guest review
"There is such a great selection of activities"
From the rooms to the beaches, it was all so beutiful. Boat rental, bike rental, golf cart, jet skis, fishing, snorkeling, mini golf, many children activities so many pools, great array of beaches, great pool for kids with the slides, friendly staff, clean everything,Genuine Expedia guest review
"Harbor side room; great facilities!"
Excellent resort that was all inclusive. Everything related to the resort is put on your room bill, so no need for cash or credit until it is time to check out. Great pools! Our four year old daughter loved the water slide and so did we. Great place to relax along the beach too, which was only a five minute walk, if that, from our room. Saw manatees […] in the harbor and dolphins while at the pool. Loved the bathroom of our room. Enough room for all three of us to get ready at one time. Took a dolphin cruise through Captiva Cruises that left our harbor; very convenient. Lots of food options around the resort, but we ate outside of the resort the majority of the time. We would definitely go back to this resort. Read moreGenuine Expedia guest review
"Nice & quiet."
Our room was great, nice & spacious, had all utensils needed for cooking, very clean. The beach is close by. Best place in Captiva, we have been coming here for 10 years.Genuine Expedia guest review
Unit needed refreshing. Several items in the room were in need of replacement.Genuine Hotels.com guest review
"A beautiful escape from reality!"
South seas resort offers everything you could possibly want! It's a fully accommodating resort with gorgeous beaches and plenty of staff to bring you drinks or lunch on the beach.Genuine Expedia guest review
My husband and I visited Captiva Island for the first time and we loved it. I would have liked to stay on Oceanside but we got there at midnight and it was Memorial Weekend so they didn't have anything available. We had a Bay view Villa and it was just fine. The resort was very nice and the staff was wonderful. Had a hard time accessing the internet […] but other than that it was a wonderful place to stay. Read moreGenuine Expedia guest review
"Beautiful relaxing resort"
Great for families, lots of activities and amenities if you want them. Rented 1br condo on the beach and it was a but tight for family of four, but sufficient considering we spent all day outside enjoying the serenity of Captiva.Genuine Hotels.com guest review
Beautiful resort. Varied accommodations to suit all types of travelers.Genuine Expedia guest review
"Beautiful resort with lots to do!"
South Seas is a wonderful place to stay!! The islands are beautiful and the resort was very nice. The staff were very welcoming and the grounds and rooms are nicely maintained. My family and I will be back to visit again soon!Genuine Expedia guest review
Response by South Seas Island Resort Thank you for bringing your family to stay with us at South Seas. I'm glad you all enjoyed your time here and we look forward to your return. With warm regards, Anthonia Smith Dir. of Guest Relations, South Seas Island Resort
"Hidden fees and poor service"
Booked this place for the first night of a 9 day trip thinking it would be a perfect place to relax. Immediately upon check in the experience started to go down hill. On top of hefty price to stay there we were greeted with nearly $90 in "resort fees" and when i questioned why they weren't up front about them the young kid said "so you don't have to […] stay here then". That was just after an initial question about the charges. Anyway, we were checking at 11pm so obviously we weren't going elsewhere. The room was ok and the view was dockside not facing the ocean. Overall its one of those places that gets you inside and tries to take you for every penny you have. Read moreGenuine Hotels.com guest review
"Hidden Fees can ruin a vacation !"
Our room was nice and we would have been very happy with our stay if only the issues we had with clearly hidden fees that were intentionally left undisclosed until the day of check-in. We purchased a room for over $300/night and then since we had four guests, on the hotels.com website an additional 60.00 for the extra person was added and with taxes […] the room was booked at a little over 400.00 When we arrived, the hotel then charged us another $18.00 per guest as a resort fee. So we paid $500.00 for our one night stay. This hotel is not worth that. Read moreGenuine Hotels.com guest review
Response by South Seas Island Resort Thank you for staying with us and sharing your experience. I apologize that the resort fee came as a surprise, as it is not our intention to trick or surprise guests that it exists. We do have a resort fee of $17 per guest, ages 13 and older, that covers certain amenities and facilities such as the waterslides of H2Whoa! and resort facilities like Skully's Family Interactive Center, where there is mini golf, arts & crafts, Little Matey's Discovery Cove, and supervised activities on a daily basis. The resort fee also covers resort-wide Wifi (with no restrictions on the number of devices connected), the trolley service that runs from 7a - 11p daily, free tennis court times at Pavel Blackwood Tennis Academy, daily electronic newspaper, and chairs, towels and umbrellas at both of our staffed beaches. After reading your post we did some research and confirmed the ways in which we communicate the resort fee. On all third party/online websites, as well as our website, the resort fee is listed in the terms of agreement when completing the reservation, the confirmation email sent upon completing the reservation, and at registration, it is listed on the registration card. Online travel sites, such as hotels.com, do not charge the resort fee at the time of booking, but do charge the room and tax for the duration of the stay. We collect the resort fee at the property level. I hope that we can resolve any billing inaccuracy so that the positive aspects of your stay will be the memories you carry with you. With warm regards, Anthonia Smith Dir. of Guest Relations, South Seas Island Resort
"It was nice not the best"
Our room had dirty bed skirt with holes and blood on our bathroom door. We asked for new sheets, came back to the sofa Bed open which would not close. The worst was we had to get a wake up call on Sunday at 8juat to ask to have a late checkout at 1, which is the whole reason you get one before the day so you do not have to get up ad we could not. The […] front desk made that hard and it was fun. Not all pools had towels but it was a good location. Read moreGenuine Hotels.com guest review
"relaxing get away"
Excellent!!!Genuine Hotels.com guest review
We stayed at the resort for our 10 year wedding anniversary. We reserved the tennis villas. Upon check in I mentioned to the receptionist that I had read the reviews and was aware some were nicer then others and could we please have a nice room. She told me she had nothing recently updated in a one bedroom and would upgrade us to a 2 bedroom at no charge […] that was recently updated. The tennis villas are in the South end (which everything is in the north end of the resort) the view from the 3rd floor is horrible (you only see the top of trees) the room which was "recently updated" is just blah... Tube TV's,not a picture on the wall etc. the resort in the north end is MUCH nicer, the pools are nice, the resort is clean and the employees are very helpful. The resort fees are also quite expensive at $17 per adult per night!! Overall I'm not sure if we would return to that resort. We have stayed in MUCH nicer places for less money! Read moreGenuine Hotels.com guest review
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