Absolutely amazing place! I will go back for a weekend trip!Genuine Hotels.com guest review
"Nice and great location"
I had been to the well known bar at the Royal Palms but never stayed as a guest until last week. It was very pleasant, and obviously a great location. I would not hesitate to recommend it to anyone. My suite was roomy, comfortable and quiet. My only small complaint is the resort fee which is on top of the Hotels.com price. I never used any of the facilities […] - at all - but incurred the charge anyway. In fairness, they told me about it up front - twice- so I chose to go forward knowing about it. I loved this hotel overall! Read moreGenuine Hotels.com guest review
"Terrible dining room and service"
The dining room was terrible and overpriced. The coffee in the morning was cold. The food was per cookedGenuine Expedia guest review
"Wonderful four days!"
The staff was very friendly from the second we arrived on property and continued the helpful and upbeat assistance throughout our stay. The wait staff at T. Cooks rivals the service at the finest of any restaurant we have experienced.Genuine Expedia guest review
"Great quiet hotel for couples and newlyweds"
Very quiet time of the year to stay in Phoenix and that was exactly what we were looking for with privacy and convenience to local sights. The entire staff did a very good job with taking care of our needs during our stay. Beautiful property and i especially am grateful for honoring our wishes with the location of our casita. This property is best for […] couples Read moreGenuine Expedia guest review
"beautiful old world style"
We really liked our designer casita. The staff was ever so helpful, the place is gorgeous and beautifully decorated for the holidays. I was a little disappointed by the condition of the rug as we entered the casita but the rest of the room was very nice. I loved all of the amenities in the bath area, the bed was very comfortable, the safe was a nice […] touch, I liked the front porch area better than the high wall in the back area. The pool area, banquet room, were all beautiful and the food in the dining room and at the event we attended was excellent. Read moreGenuine Hotels.com guest review
"Pricey hotel and poor service."
Hotel is pricey and you expect excellent care. Wife went to spa first day for massage and was treated very well. Next day went to do excercise and since she didn't paid for any service was treated not very nice. No locker or slippers were available for her. This is not what you expect from this type of hotel.Genuine Expedia guest review
"Beyond my expectations"
On every corner a little surprise was waiting for me to discover .I finished 16 g memory chip in my camera and there was still more to capture. ..food for your artistic eyes... a simple message to your heart and soul... beautiful and romantic dance of natural lights and color...Genuine Hotels.com guest review
"Resort Fee...with renovations happening"
It's a beautiful resort, and our room was Amazing!Our complaint is about the restaining of the tiles around the property. The outside constantly smelled like paint thinner...annoying when you're dishing out $30 for resort fee ($34 with lovely taxes)Genuine Hotels.com guest review
The Royal Palms is a beautiful resort--even more beautiful than it appears online--and it's staff is incredibly professional yet friendly at the same time. The rooms are comfortable, the food in T. Cook's restaurant is divine, & in short it's just like a whole other world where you can go to forget about whatever is troubling you! Would highly recommend […] it & have every intention of staying there again. Read moreGenuine Expedia guest review
"Romantic with boutique feel"
Beautiful boutique feel with all the bells and whistles. I took my husband for his birthday and it was very romantic.Genuine Expedia guest review
"Worth every penny!!"
This hotel was wonderful. The grounds are absolutely beautiful (you forget that you are staying in a city). There gardens and hammocks and bunnies and lush grass. The pool was awesome. The food was delicious, especially breakfast. We only stayed for two days, but we never left the grounds. The staff was more than courteous; they were informative and […] helpful. This place is clearly expensive, but, to me, it was worth every penny. Read moreGenuine Expedia guest review
"Can't wait to come back!"
Great plce to relax, the service is outstanding. The property is beautiful. my wife and I love this place and have stayed 3 times. I hate to knock anything about this place, but the restaurant T.Cooks is usually great but not so great this time...the tomatoes used for the heirloom salad were hard green (not ripe) and the steak medallion entree was luck […] warm. I have higher expectations of this restaurant. The waiter said they did not have an executive chef at the current time. Read moreGenuine Expedia guest review
The hotel and staff were fantastic, couldn't ask for more. The only suggestions I would have for the hotel that would have made the experience better are. It would have been nice if soft background music were played by the pool and common courtyard area. One surprise for a hotel of this quality is the in room TV. Walk into the room and see a beautiful […] TV cabinet and inside is a 19 Inch TV. Believe me, I wouldn’t recommend sitting in room and watching TV at this great property. That said, it was a bit anticlimactic. Great Property, Great Staff = Great Experience! Read moreGenuine Expedia guest review
"Fantastic Stay at Royal Palms Resort and Spa"
Everything was perfect. The place is gorgeous and the staff absolutely amazing. This is probably the best resorts in the US we have stayed in so far. It totally set the bar. We got first a beautiful Valencia Casita but unfortunately due to the recent renovation the internet was not working there. In just half an hour the had moved us to a Estate Suite. […] I wish we could have been able to stay in the casita because it was gorgeous but the suite was perfect too. One evening when we had dinner at the T. Cook's my husband was suddenly served a second plate of the same meal he was already eating. After some confusion we found out that the chef had not been happy with the meal that had been brought to my husband (his intention had been to take it back before it left the kitchen but wasn't fast enough) so he prepared another one more to his liking. We told the waiter that we were more than happy with the food that had been originally served but they gave us the second plate anyway. Our friends ended up taking it home with them. The rooms were spacious and clean. The hotel amenities just drop dead gorgeous. Lots of areas to sit and enjoy a drink. The resort had a feel of old hacienda. We loved everything and will certainly return again. Read moreGenuine Hotels.com guest review
"one of the best"
Beautiful grounds and buildings, attentive and friendly staff, great food.Genuine Hotels.com guest review
The pool is 24 hrs we loved that. The hotel is very nice wish we spent more days there. My family loved it. Would definitely recommend this.Genuine Hotels.com guest review
Wonderful facility, room, and service.Genuine Hotels.com guest review
It seems every room here is great...I don't think they have a bad room. Resort fees include unlimited valet parking and all gratuities except spa and restaurant. Is an amazing deal...will be back.Genuine Hotels.com guest review
Wonderful, as usual for this property!! I recommend it over Phoenician!!Genuine Hotels.com guest review
Exceptional value - we visited in August, the low season, so the price was remarkably low. It is a great property - quiet, beautiful, etc.Genuine Expedia guest review
A beautiful small hotel in a beautiful setting. Everything satisfactory. Food good at T Cooks though hostess was bizarrely clueless about how to be a hostess each of the two times we had meals there (delays in getting seated, running around like she was a VIP and forgetting those who were waiting, taking people out of order and rude to the hotel guests) […] . Just strange and unlike the rest of our stay. Read moreGenuine Hotels.com guest review
"Lovely Boutique Historic Hotel in Spanish Style"
This is a lovely hotel. It's small and intimate with lovely courtyards (lots of flowers, fountains, and comfy places to sit) and the design is incredibly welcoming (& the staff is too!). The spa is wonderful - Sharron is a wonderful mani- & pedicurist - and has lots of unique treatments, including watsu (not available the days we were there though). […] The restaurant (T Cook's) was good too - it has gorgeous big round tables, comfy chairs, and helpful waitstaff (you can also get half portions of the entrees which is great if you don't eat a lot!). This would be a great place for a small group retreat, where you want to sit and talk amidst beautiful surroundings and feel very well-taken care of. The details are taken care of, so you know when Mona the concierge makes a recommendation it will be well worth it. I also appreciated the nightly turndown service and our giant soaking tub!! Read moreGenuine Hotels.com guest review
"Great For Seniors"
Disappointing service levels......................Genuine Expedia guest review
"CO to AZ"
THIS WA THE BEST HOTEL OUT OF OUR 10 that we stayed during our long trek!! Unfortunately it was at the END of our vacation and we only had one day :( . I would have loved to have stayed a week! This hotel was once privately owned with the owner importing many items from overseas. Later it was purchased, added onto, and made a hotel. It has many fountains, […] many "spots" to sit and feel "like a million bucks" without paying it. I would definitely recommend this hotel and I am coming BACK! Read moreGenuine Hotels.com guest review
This is a true gem in the desert....the staff is unbelievable, catering to your every request...friendliness is taken to a whole new level at this resort. I recommend this unique resort to everyone,Genuine Hotels.com guest review
The property and staff is "top notch"...very nice.Genuine Hotels.com guest review
"Great romantic getaway"
This resort is absolutely beautiful and worth every penny spent . The service was impeccable . I went with my boyfriend for his birthday and we both were astounded by the service level of excellance . We will go back again .Genuine Hotels.com guest review
"No Pool..No Fitness Center..but paid a resort fee?"
The day we got there to check in for our overnight stay for our annivesary, we were told that the pool was closed and also the fitness center was going through some repairs. There were also rooms being refurbished. Even with that information, they charged us a resort fee anyway and said they would shuttle us down the street to a nearby resort pool AND […] also would shuttle us the other way if we wanted to work out. Just felt wierd doing that so we opted not to. Anyway, the room was decent and the onsite restaurant was WAY overpriced for the food. Overall we would give it a 3 Read moreGenuine Expedia guest review
Great hotel, awesome service! Very satisfied and can not wait to go back!!!!Genuine Hotels.com guest review
Awesome service: the staff is just the best I have ever seen. Always trying to help and not begging for tips. In fact tips are not required. Rooms are very confortable and they are all different. The overall decorum of the hotel is fantastic. The restaurant in the hotel is just OK though. It is perfect for breakfast and lunch but it is a bit under what […] you would expect in a place like this for dinner. Read moreGenuine Expedia guest review
I wouldn't think about staying any other place in the Scottsdale area. You will not find a better resort in the area.Genuine Hotels.com guest review
exceptional room and property.Genuine Hotels.com guest review
We are used to stay in executive hotels and when we booked this one we were alitte hesitant, however we loved it. It is very cozy and very tastely decorated. We enjoyed the gardens and my kids loved the food at the restaurant. We check in very late without any problems. I definitely will book it again.Genuine Expedia guest review
WHAT AN ABSOLUTE FIND! ALL OF THE STAFF WERE PROFESSINAL AND PERSONABLE. POOL IS HEAVEN. RESTAURANT WAS SUPERB. SPA WONDERFUL................BEST, BEST, BEST MASSAGE EVER!!! WE ARE MAKING THIS AN ANNUAL TRIP FROM CALIFORNIA!!!Genuine Expedia guest review
"One of the BEST"
The staff is first class and very helpful. The bar was pleasant and served well made drinks and wonderful appitizers.....not to mention Happy Hour. The restaurant, T Cooks, was outstanding and deserves every good thing that is ever said about its quality! The property itself is very peaceful and well maintained. My hat off to all that helped make my […] stay memorable. I can't wait until I can go back, next time with my wife. Read moreGenuine Hotels.com guest review
This is a wonderful old world resort which is a very relaxing facility. The personnel and service are great and the food terrific. This is a place one goes back to.Genuine Expedia guest review
My wife and I stayed at The Royal Palms this weekend. This historic hotel is a beautiful resort set in an exquisitely maintained landscape. The staff were friendly and helpful without being intrusive. We spent a lot of the time by the pool as this was an R&R type weekend for us rather than a ightseeing trip. The pool area is well kept and well staffed, […] iced water was provided free at all times and cocktails a muncies arrived promptly. The pool is smaller than your average mega-resort hotel but that said the hotel was full yet we never had any problem getting lounge chairs poolside no matter how frequently we abandoned them.This hotel very obviously puts a great deal of effort in to customer service. The in-house restaurant,Cookes, served nice food at a very reasonable price. I don't have a any snags at all to balance out this report, we were very happy with our stay. This is not a woo-hoo 'Spring Break' type destination thankfully and our stay was most pleasant. Definitely recommend for couples getaway weekend. Read moreGenuine Expedia guest review
"Don't miss the chance to stay here"
This hotel is amazing! The property is beautiful, the service is the best-they think of everything! We've been to many wonderful hotels and resorts but this one was our favorite.Genuine Hotels.com guest review
"Love love love"
An oasis in central Scottsdale. One of the best hotel experiences we have ever had. A very romantic spot which truly feels exactly how they had hoped it would, visiting a rich uncles mansion. Can't wait til we return.Genuine Expedia guest review
Staff service is fantastic as is the setting and the total ambience. Small tiny issues such as old fashioned showers, lack of patio privacy and use of awful Keurig tea and coffee making facilities. Otherwise a wonderful experience.Genuine Expedia guest review
"Wind down Time"
This hotel might have the best kept grounds of any hotel in the world , simply beautiful. The staff are friendly but in a casual way , very real. Day two we asked to change rooms & the day manager herself took my call & switched our room right away. We have two children who have traveled the World with us & enjoy a resort that is quiet over a "family […] friendly" kids everywhere hotel . The Palm is just that , fewer families , less pool & resort nosie overall. Keep this in mind if you are planing a visit . It is really a very serne hotel where relaxing & taking time are the norm. The Palm charges one daily resort for parking , internet etc. It is close to $30 , but I rather liked it in one chunk rather than $10 here & $15 there. All the staff tell you about the resort fee when you try to tip them, but I still tipped excellent service. We will be back again that is a given. Read moreGenuine Expedia guest review
"TOP Notch Hotel in Scottsdale AZ"
Beautiful place. Very nice room with comfortable bed. Quiet and romantic. The only complaint is that it was so dark in the bathroom that you could not see to apply makeup or do your hair.Genuine Hotels.com guest review
"Royal Palms AZ"
Friendly, helpful, and polite staff. Beautiful resort, impeccably maintained. Fantastic restaurant and bar. The only thing that I would not recommend is the spa. They messed up my appointments twice and in the end, i had one of my services canceled on me due to an esthetician calling in sick (I know it's not their fault). The masseuse that i had was […] simply terrible. Read moreGenuine Expedia guest review
"Royal Palm, Phoenix."
Excellent hotel on beautiful grounds in downtown Phoenix. The staff at the hotel are fantastic, incredibly helpful and attentive.Genuine Expedia guest review
My husband and I stayed here for a weekend getaway and loved it. T. Cooks and Alvarado spa were also excellent. Very relaxing atmosphere for adults. I would not recommend it for children.Genuine Expedia guest review
"Classic Resort, Lovely Ambiance"
Beautiful grounds and a great on-site spa. Check out was a bit disorganized and confusing, food was above average but not great, and resort fee was a bit high, but overall I still think this is the classiest resort in the area. Would return again.Genuine Hotels.com guest review
"royal palms -beautiful getaway"
Loved this hotel. warmth and character of boutique hotel, with all of the amenities. grounds beautifully landscaped and maintained. understated elegance. planning to come back for a girls' getaway. would be great place for a wedding, as well.Genuine Hotels.com guest review
"A very pricey nowhere"
I can't think of a single reason to spend so much money to be bored out of your mind. Although - the staff and spa are excellent.Genuine Hotels.com guest review
Response by Royal Palms Resort and Spa - Destination Hotels & Resorts With amenities such as Alvadora Spa, T.Cook's Restaurant and Lounge, our poolside Cabana and intimate areas around the property with hammocks for guests to unwind in, Royal Palms is known as the ultimate destination for relaxation. Our concierge is also readily available to assist with any off-property activities such as Hot Air Balloon rides, Jeep Tour excursions, Horseback riding or even a day with our Director of Shopping!
"Royal Palms holiday stay"
Beautiful hotel and helpful staff!Genuine Hotels.com guest review
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