"Not 5 star"
See titleGenuine Hotels.com guest review
I wanted to stay at the Royal Palms, but Expedia overbooked the hotel and I had to settle for the Phoenician which is not the place I wanted to stayGenuine Expedia guest review
Response by Royal Palms Resort and Spa - Destination Hotels & Resorts We are so sorry to read that you were relocated to the Phoenician due to the hotel being overbooked by a third party site. We look forward to welcoming you to Royal Palms the next time you need a relaxing local vacation.
"the best hotel ever"
so so so nice hotel for taking vacation. I want to be there ALL day.Genuine Expedia guest review
Could not express how impressed I was with the venue and all of the helpful, eager staff! This trip was truly amazing and everything you would want for a romantic getaway!Genuine Hotels.com guest review
"Charged more then they told me"
Told me 30 fee for valet concierge tips/convenience. Checked out said total was 36 n some change check cc bill they charged me $140 and never mentioned it. I called they said it was for incedentals but never mentioned it. Said will be returned in 8-12 days? Plus charged me $11 n some change for two cans of pop out of wet bar seems excessive.Genuine Expedia guest review
"Beautiful Property, But No HBO"
We have family in Phoenix and have stayed in virtually every resort there at some time over the years. This is a beautiful property in a great location, the staff is exceptionally cordial, and the room was very nice--but we had to watch the season finale of "Game of Thrones" on our iPad because there was no cable access in the room. That was very surprising […] (I hadn't bothered to ask about it before booking, because I just assumed it would be there) and quite disappointing in a place of this caliber. Read moreGenuine Hotels.com guest review
My husband and I wanted to get away and this place was beautiful.Genuine Hotels.com guest review
This place was great! It was a little stay-cation for us. Close to home and the price was right.Genuine Hotels.com guest review
"Best service ever!"
This was a "girls weekend" trip. We were continually blown away by the service we received. From check in to check out we were treated like royalty but also like old friends! So helpful, so friendly, so accommodating. The grounds were lovely, our room was beautiful, location was close to everything, our beds were divine. We would all go back and will […] definitely be recommending to friends! Read moreGenuine Hotels.com guest review
"Very cozy resort"
The staff was amazing, very friendly and helpful.Genuine Expedia guest review
Only one night but received a great impression. Room clean and comfortable. Restaurant is excellent.Genuine Expedia guest review
"Favorite ..... But issues for the 1st time"
This is our favorite place for a relaxing getaway. (We have stayed once a year for the last several years.) This stay was no exception-a relaxing getaway. The resort and service has no equal in Phoenix. However, for the first time we noticed cleanliness issues. Our drains in the shower and sink were slow to drain. Therefore water backed up in both the […] sink and shower. This is unacceptable !!! We will certainly return but hope they have fixed the drainage issue. Read moreGenuine Hotels.com guest review
Beautiful property and the staff is very attentive to your every need. We will definately be going back!Genuine Expedia guest review
"Royal Palm in Phoenix Review"
When checking in, was told by them that we had reserved two rooms instead of the one that we needed. The hotel quickly accommodated us be changing the res. to one. Since we had booked thru Expedia and the rooms were prepaid that we would have to contact Expedia for a refund on the second canceled room.. I am doing that now. Please send a reimbursement […] check Thanks for you consideration. Read moreGenuine Expedia guest review
"Great hotel, truly relaxing at its best."
Hotel staff was friendly and knowledgable. Resort was extremely quite and the grounds were a pleasure to explore. The hammock in the back area was a great place to relax.Genuine Expedia guest review
"A Beautiful Escape"
The Royal Palms is exquisite. The surroundings are beautiful and the staff are incredibly friendly. The food at T. Cook's was delicious as well. I highly recommend staying there and hope to return someday.Genuine Hotels.com guest review
I enjoyed my stay and staff was very accommodating.Genuine Hotels.com guest review
"Perfect Location for Lovers Getaway,"
Excellent. Room was very comfortable and the bed was heavenly. Loved the shower.......Genuine Hotels.com guest review
"Fantastic weekend in a fantastic resort!"
Rooms were very clean, facilities are fantastic, and the service great! The only thing when we arrived home, we were missing my carry-on. Forgot to double check when luggage were loaded into our van. The hotel receptionist called us, and the missing luggage was sent to us FedEx - overnight! Excellent service! Thank you!Genuine Expedia guest review
This was a getaway for my wife and I after a crazy month. We could not have chosen a better resort. Wonderful staff, exquisite grounds, that had us walking around and enjoying the beautiful scenery well in to the night, and to close it off relaxing in front of the fireplace. Just what we needed.Genuine Expedia guest review
"Beautiful private sanctuary!"
Perfect stay from the moment we arrived until the day we left. The service is impeccable, Our room was gracious, and had a gas fireplace that we enjoyed each evening. The dining room and lounge area are stunning- with tasteful furnishings and beautiful Native American art throughout. Another highlight of the hotel was the gorgeous landscaping- magnificent […] specimen plants throughout- with flowers, cacti, gorgeous mature planting a everywhere you look. I rarely say this about any hotel- but we will truly miss this one! Read moreGenuine Expedia guest review
"Feel like royalty"
I didn't get a honeymoon for my wedding, but this was sure close to it! One main thing... Definitely meant for the rich... I splurged because we needed it, but we sat across from millionaires and billionaires at t.Cooks and in the suites. You can tell the staff doesn't care how much your worth, they treat you the same, and it was well with the mone […] y. Read moreGenuine Expedia guest review
"Class all the way"
Can't wait to return to the hotel and T CooksGenuine Expedia guest review
"Excellent restaurant (T Cook's) and staff!"
Always a great experience at Royal Palms! Great food, great setting.Genuine Expedia guest review
There is nothing that is not fabulous at Royal Palms. The staff is very friendly, helpful and professional. The location is perfect for sight seeing. The dining and shopping possibilities are boundless. Best suited for adults. The restaurant was excellent as well.Genuine Expedia guest review
"A Little Slice of Heaven in Phoenix"
This was the second time my girlfriend and I have stayed at the Royal Palms. The grounds are absolutely stunning and the staff couldn't be any more accommodating or pleasant.Genuine Expedia guest review
"A high quality hotel - some minor niggles"
We stayed for four nights. The check-in process was painless, and the room was very nice. We got a complimentary upgrade to a Casista style room. Overall the room was great. The grounds of the hotel are gorgeous and well maintained. The pool area is ok, although I think it definitely could be larger. We never were unable to find a chair, but I felt […] the resort was less than fully occupied and could imagine there were times that seating was unavailable. The pool staff were not the most attentive either. Probably my biggest disappointment on-site was the food. We had one dinner at T-Cooks, and I thought it was just 'ok' The choices were limited and I was underwhelmed. Pricing was OK, but not cheap enough you'd want to eat there every night. There really isn't any other onsite food options, which I felt the most let down by. Room service had a few other options, but they were basically either the T-Cook's menu or a few other items. The pool looked like it had a few options, but they didn't sell food after 5. So, we ate in Scottsdale most nights which is about a 5-10 minute ride. We would have preferred to eat onsite. Back to the positives, the Valet service was the best I have ever experienced. I never waited more than 60 secs to pick up or drop off. Read moreGenuine Expedia guest review
Our experience at the Royal Palms Hotel was amazing. The hotel was beautiful, it had a wonderful view of the Camelback Mountains, our room was great. I spoke with a Ms. Goss prior to our trip, and they were very accomidating on helping this be a wonderful 10 year anniversary trip. She set up tours, talked with me about things, and overall helped me […] relieve some anxiety about things to do. We did not use all the amenities in the hotel, but everything was above and beyond. All the valet guys where great! I would defiently recommend Royal Palms again, as it was also in close proximity to Old Town Scottsdale, which gave us many many options for food and shopping. Read moreGenuine Expedia guest review
My overall stay here was wonderful. Between the spa treatments, the hot air and the super friendly staff, I felt like I experienced a little piece of paradise. The hotel is very intimate; definitely a place to have a girls weekend or a nice couples getaway. I wouldn't recommend bringing the little ones. Breakfast was very tasty, a little pricey for […] the amount of food they give you. Read moreGenuine Expedia guest review
"Classy Spanish Colonial Style Hotel"
Stayed over the Labor Day long weekend, and while the hotel was quite busy, the staff were very friendly and accommodating. the guys working by the pool deserve special commendation...they worked really hard to keep everybody happy. The hotel is an older Spanish colonial style, originally built in the 1920s but updated with modern amenities. Grounds […] very well kept, and overall the place is very beautiful. You can imagine the grand old movie stars such as Rita Hayworth, or Marilyn Monroe staying here - it has that kind of atmosphere. The room was spacious and very comfortable. While we didn't have a great view out our window, that didn't matter...we were out by the pool or around Phoenix / Scottsdale more than in our room. Read moreGenuine Expedia guest review
The hotel is just wonderful, everything is charming and we had a great experience there. Everything is luxurious and many little details are exquisite.Genuine Expedia guest review
We came for a quiet getaway and were not disappointed at all. The staff is very nice and will do whatever they can to fill your needs. The room was very clean and decorated nicely.Genuine Expedia guest review
"Terrific Hotel Must See"
Grounds: The hotel grounds were beautifully maintained and offered a tranquil relaxed feeling that you would expect from a spa. There were several paths lined with plants and flowers that lead to other parts of the hotel. Most rooms had fountains in front of them and private quarters with outdoor seating and space. . There were fountains and the sound […] of running water all over the grounds and they offered outside dining which was terrific. The pool was beautiful and offered cabanas if you want to relax but do not want sun and they can be private by pulling the Curtin. Staff & Services: The hotel has turn down service and they put water by the bed, ice in the bucket and turned down the sheets and put some candy and treats in the room nightly. The staff was friendly and nice, when I pulled up I was met by valets and they parked my car and the staff took me to my room and made sure that I was comfortable. Food: The restaurant was terrific and the breakfast bar was laced with large juicy berries and other fruit which prompted me to take a picture and send to my friends.....knowing they would be jealous. I tried one of the chef's signature salads and when I read the ingredients it was nothing that I would normally think that I would like however, if I had more time I would have ordered it again and tried more of the specialties. I will return the next time I am in Phoenix. Read moreGenuine Expedia guest review
"Great hotel that is close enough to GCU"
The hotel staff are very friendly and professional. I loved staying there. The hotel room was very clean and the bed was super comfy! This is my hotel I am staying at when I visit my daughter at GCUGenuine Expedia guest review
It was awesome. The staff was very helpful. The hotel was very peaceful. I would definitely stay there again when I am in Phoenix.Genuine Expedia guest review
Very quiet boutique hotel. Beautiful grounds. Nice outdoor spacesGenuine Expedia guest review
"Beautiful setting, very peaceful -excellent servic"
The hotel staff was very accommodating to our needs and wants during our stay. What great experience all across the board!Genuine Expedia guest review
Close enough to be in Scottsdale in 5 minutes or less and Phoenix in 20. The airport is 25 minutes away. Nicely appointed rooms with great attention to little details that make a big difference. ALL the staff I encountered were great. Will return here on my next Phx visit.Genuine Expedia guest review
"Issue with other guests"
This is a superb hotel. Unfortunately weekend guests bring their own hi-fi equipment to the pool, which is small, and simply impose their musical tastes on everyone else by playing loud music by the pool. Hotel management simply told them to turn the music down as opposed to turning it off. So if you want to be somewhere quiet to rest or read a book, […] this is not the place to be. Read moreGenuine Hotels.com guest review
"Great for a weekend away"
This resort treats a person right. The personal at The Royal Palms are very attentive to your wants and needs. This resort is in the Arcadia district of Phoenix, close to Old Town Scottsdale and Paradise Valley with a great view of Camelback Mountain. The grounds are gorgeous and great for photo taking. The pool is a little small and can be crowded […] at times. The pool does have a pool side bar and wait staff for food. The rooms are well appointed and have a well stocked mini bar. The only downside was the continental breakfast at Cervantes Bistro with limited selection and was fairly expensive for what was provided. We will skip breakfast at the resort next time. Overall this was great resort and made for a great weekend away and will be back for sure. Read moreGenuine Hotels.com guest review
"Great place for a Quiet getaway!"
This is a great place if you are looking for a quiet getaway! Really enjoyed....Genuine Expedia guest review
"Great Place to Stay"
Really impressed with the Royal palms. Clean hotel, great people, Great location! Definitely staying again!Genuine Expedia guest review
"Beautiful, old world charm!!"
We stayed for three days, and the staff went over and above to be accomodating. The maid came in CONSTANTLY to clean the room, which was nice. Concierge was super friendly and gave great refrences for restaurants in town. WOULD STRONGLY RECOMMEND!!!Genuine Expedia guest review
"Royal Palms Scottsdale"
The grounds are glorious, and the services bountiful and luxurious. The staff was unfailingly helpful and courteous. The kitchen was very well skilled, and the service attentive and unpretentious. There were a few quibbles with the room; the alarm clock couldn't be set; the bedside lamp wouldn't switch off at bedside; the TV remote was iffy, but overall […] a lovely room. Spa services were not quite up to the standard received at Four Seasons, but the staff was friendly and attentive. Certainly a resort worth visiting again. Read moreGenuine Expedia guest review
Hotel was great all around in every area. Enjoyed drinks at the bar with close friend, lunch with business colleague, and a great casita to come back to. Was recommend this property and would recommend this to anyone. Stayed at other properties in the Phoenix area and this is by far the best. Had a great time and will return soon.Genuine Expedia guest review
Great spa and staff!!! I went to the spa twice and loved it.Genuine Expedia guest review
"Great summer "stay-cation""
Stayed here instead of our usual place. Glad we did. Very romantic grounds, smaller setting. Not the big pool with loud crowds of kids and/or alcohol.Genuine Expedia guest review
"Best resort I've stayed at"
From the moment we arrived to the moment we left, we were treated like royalty. I'd recommend anyone stay there, our only regret was that we were not there longer.Genuine Expedia guest review
"Our stay at Royal Palms"
This was our second stay at this beautiful resort and just like the first time even this time it was close to perfect. We were a little disappointed that the restaurant that we so enjoyed last time was now closed for renovation. The one replacing it is nothing even close to the one under renovation. (Also the food is still very pricey and not worth […] the money we spent). Other that that our stay was fantastic. We warmly recommend this place for anyone seeking a relaxing stay in a gorgeous place with absolutely beautiful grounds and top-notch service. Read moreGenuine Hotels.com guest review
"Excellent hotel close to PHX and shopping mall."
Although we did not spend a lot of time at the resort, we were always treated with the utmost respect. The staff was very pleasant and helpful. Our room was clean, spacious, and had a very romantic setting. Royal Palms Resort and Spa was exquisite and breathtakingly beautiful. I highly recommend.Genuine Expedia guest review
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