When I was on my way to the hotel, at first I thought "oh dear, did I pick one in a bad neighborhood". The moment I turned onto Camelback, the neighborhood was beautiful. I was no longer fearing I might get mugged, nor did it look like I was downtown. When we pulled into the hotel valet, I was a little embarassed because we were VERY under dressed. […] We pulled up in a beat up Titan, and there were BMWs, Audis and Mercedes parked around. We were wearing blue jeans and flip flops. Turns out there was a wedding, so we weren't actually under dressed, everyone else was over dressed. For the price, you definitely get an outstanding hotel. I stayed one night. I ordered room service for dinner, they were very prompt, the order was right, it was delicious, they even setup the table in the room. Pay attention to the rates of the food. I added tip, but it says "delivery charge and gratuity included" at the bottom of the menu that I didn't see until after I tipped. So I think I tipped 40% in the end, LOL ouch. Tipping is optional at this hotel. The landscaping was awesome. A tuscany home feeling. Lots of greenery. Every employee we ran into was extremely helpful. We got lost, they walked us to where we needed to go. We had a question, they found someone to answer it. Everyone who called us to answer that question knew our names. So they are good at making sure you feel important. Loved this hotel. Next time I'm in Phoenix, I would love to stay here again. Read moreGenuine Hotels.com guest review
"5 star in Scottsdale"
great experience...amazing location and service and ammenititesGenuine Expedia guest review
"Get away from it all!"
We stayed at the hotel because that is where our friend was having his wedding ceremony and reception. The celebration was wonderful, tasteful and the food was fantastic. All hotel personnel were professional and most accomodating. Pool staff worked their tails off to assist folks with finding chaise chairs and providing towels. The ice water kept coming, […] they couldn't do enough to please you. Would go back every chance I got. Read moreGenuine Hotels.com guest review
"Can't wait to come back!"
Beautiful time ..., perfect size ... Not crowded ...Genuine Hotels.com guest review
The grounds are beautiful, the staff is very friendly and helpful, the food at T Cooks was fabulous. Only negative, a small TV in a big armoire looked kind of strange and was pretty far from the bed which made viewing a bit straining.Genuine Hotels.com guest review
"The hype exceeds the reality."
The food and service are superb and the bed could not have been more comfortable. On the downside, the room amenities were disappointing, e.g. not a single drawer for clothing, a closet that would not open fully, a private patio that was so tiny and bare that it detracted from the overall quality of the room, and a shower that could only be turned on […] by taking a cold shower. Read moreGenuine Expedia guest review
"Excellent romantic getaway....."
A very charming, romantic Spanish style hotel with a very attentive, friendly staff. Excellent!Genuine Expedia guest review
"Dissappointing. Staff needs training."
Started out bad when we checked in and they said they only had a room with a king bed. They offered my 13 yo daughter a roll away, until I produced a copy of my reservation from Expedia which stated 2 doubles were reserved. Front desk then told me it was my fault for reserving thru Expedia; she advised against that. There was much back and forth until […] we got annoyed and the manager emerged from the back room and said he had found a room for the week with 2 beds. So, we got 2 saggy double beds and a view of the parking lot. They claim this is a non smoking property, but all the outdoor seating areas have ashtrays, so we were treated to smoke during our meals and walking about the property. Our brunch reservations were not honored as far as a requested outside table, causing another argument between the staff in front of us. Matt, the pool attendant, does things on his own schedule, not when guests need it. A request for ice water meant an hour wait, until he was done putting ALL the towels on ALL the chairs. Another morning, a guest came to the pool at 8 and no towels were by the pool. She called to request some and didn't receive them until an hour later. A grumpy old lady at the pool grew agitated when my daughter and husband were throwing a ball in the pool and took their ball, then summoned hotel security who told us to keep it down! You wouldn't want anyone having fun here! Apparently, they are accommodating if you are a miserable old prune. Read moreGenuine Expedia guest review
The royal palms was stellar, totally amazing. Extremely relaxing and intimate. Every employee was gracious , happy, and very helpfull. The valet guys were the best we have had anywhere. If I could make one complaint .... The pool staff could have used one more helper part time. They worked there ?#*'s off. You had some guests at the time we were there […] that were cigar smokers. Did not like that when we were at the pool. The food was great, Green Eggs & Ham my new favorite. The grounds... Flowers were beautiful. Loved the fire pits. Read moreGenuine Hotels.com guest review
"Royal Palms is going down hill fast"
I feel that the Royal Palms is misleading its potential guests as I booked a "newly renovated" Valencia Casita with a King bed and the room actually has a queen bed. I went on their web site and do not see any rooms advertised with queen beds so it seems like a big deception on their part. Not only was the bed not a king it was the most uncomfortable […] bed I have ever slept in. We asked to b moved to a room with a king bed and the Front Desk Manager told us that they were fully booked and that besides when you book through Expedia you are not guaranteed a king bed, but what ever is available. I looked for that disclosure and could not find it on Expedia's site. Additionally, they do not show a single queen bed room type on their own web sites so how did we end up in a queen bed at $50 per night. They did come and turn the mattress that did not change it into a king and it did not matter to the comfort that is horrible. The pillows are ridiculousness. You would think that a hotel that is charging over $600 for a room could get down pillows, not the sack or rocks they put on the beds. When we checked in we went to eat at the bar because we did not want to wait for room service after a long day on the road. The bar staff was friendly, but it took an hour for our meal to arrive...Ugh. We had the same experience the next day at the pool. The wait staff were nice, but the food we ordered took over an hour to arrive. We saw others complaining about the same thing, Read moreGenuine Expedia guest review
Love the atmosphere and all of the little hideaway spots. This resort feels much cozier than its actual size and we had a great time. Next time we'll pay more attention to making eating reservations though. Restaurant was great but very busy and we didn't have time to stick around for the hour wait for Sunday brunch.Genuine Hotels.com guest review
I liked everything about my stay. I would go back. I liked how quiet it was in the back part of the hotel, depsite the hotel's location in a very busy area. It all was very nice.Genuine Hotels.com guest review
The resort had an overall beautiful appearance, but then we got to our room and there was a gap underneath the door where rain was swept in and the carpet got wet. Also no hot water in the morning due to the light being out on the water tank. Breakfast was not included and was very expensive. Bed was so high and uncomfortable.Genuine Hotels.com guest review
Royal Palms has always been on our bucket list of places we wanted to stay. On this trip we had a 3 day package at another property and it was so bad we looked on line and found we could stay at Royal Palms. We booked immediately and we are glad we did. Our suite was spacious and comfortable, the staff is well trained and helpful. We love the location. […] One thing we especially like is that everything from fitness center to WiFi to valet parking and most important tipping is included in the Resort Fee. Wish every hotel followed that approach. Read moreGenuine Hotels.com guest review
Absolutely amazing place! I will go back for a weekend trip!Genuine Hotels.com guest review
"Nice and great location"
I had been to the well known bar at the Royal Palms but never stayed as a guest until last week. It was very pleasant, and obviously a great location. I would not hesitate to recommend it to anyone. My suite was roomy, comfortable and quiet. My only small complaint is the resort fee which is on top of the Hotels.com price. I never used any of the facilities […] - at all - but incurred the charge anyway. In fairness, they told me about it up front - twice- so I chose to go forward knowing about it. I loved this hotel overall! Read moreGenuine Hotels.com guest review
"Terrible dining room and service"
The dining room was terrible and overpriced. The coffee in the morning was cold. The food was per cookedGenuine Expedia guest review
"Wonderful four days!"
The staff was very friendly from the second we arrived on property and continued the helpful and upbeat assistance throughout our stay. The wait staff at T. Cooks rivals the service at the finest of any restaurant we have experienced.Genuine Expedia guest review
"Great quiet hotel for couples and newlyweds"
Very quiet time of the year to stay in Phoenix and that was exactly what we were looking for with privacy and convenience to local sights. The entire staff did a very good job with taking care of our needs during our stay. Beautiful property and i especially am grateful for honoring our wishes with the location of our casita. This property is best for […] couples Read moreGenuine Expedia guest review
"beautiful old world style"
We really liked our designer casita. The staff was ever so helpful, the place is gorgeous and beautifully decorated for the holidays. I was a little disappointed by the condition of the rug as we entered the casita but the rest of the room was very nice. I loved all of the amenities in the bath area, the bed was very comfortable, the safe was a nice […] touch, I liked the front porch area better than the high wall in the back area. The pool area, banquet room, were all beautiful and the food in the dining room and at the event we attended was excellent. Read moreGenuine Hotels.com guest review
"Pricey hotel and poor service."
Hotel is pricey and you expect excellent care. Wife went to spa first day for massage and was treated very well. Next day went to do excercise and since she didn't paid for any service was treated not very nice. No locker or slippers were available for her. This is not what you expect from this type of hotel.Genuine Expedia guest review
"Beyond my expectations"
On every corner a little surprise was waiting for me to discover .I finished 16 g memory chip in my camera and there was still more to capture. ..food for your artistic eyes... a simple message to your heart and soul... beautiful and romantic dance of natural lights and color...Genuine Hotels.com guest review
"Resort Fee...with renovations happening"
It's a beautiful resort, and our room was Amazing!Our complaint is about the restaining of the tiles around the property. The outside constantly smelled like paint thinner...annoying when you're dishing out $30 for resort fee ($34 with lovely taxes)Genuine Hotels.com guest review
The Royal Palms is a beautiful resort--even more beautiful than it appears online--and it's staff is incredibly professional yet friendly at the same time. The rooms are comfortable, the food in T. Cook's restaurant is divine, & in short it's just like a whole other world where you can go to forget about whatever is troubling you! Would highly recommend […] it & have every intention of staying there again. Read moreGenuine Expedia guest review
"Romantic with boutique feel"
Beautiful boutique feel with all the bells and whistles. I took my husband for his birthday and it was very romantic.Genuine Expedia guest review
"Worth every penny!!"
This hotel was wonderful. The grounds are absolutely beautiful (you forget that you are staying in a city). There gardens and hammocks and bunnies and lush grass. The pool was awesome. The food was delicious, especially breakfast. We only stayed for two days, but we never left the grounds. The staff was more than courteous; they were informative and […] helpful. This place is clearly expensive, but, to me, it was worth every penny. Read moreGenuine Expedia guest review
"Can't wait to come back!"
Great plce to relax, the service is outstanding. The property is beautiful. my wife and I love this place and have stayed 3 times. I hate to knock anything about this place, but the restaurant T.Cooks is usually great but not so great this time...the tomatoes used for the heirloom salad were hard green (not ripe) and the steak medallion entree was luck […] warm. I have higher expectations of this restaurant. The waiter said they did not have an executive chef at the current time. Read moreGenuine Expedia guest review
The hotel and staff were fantastic, couldn't ask for more. The only suggestions I would have for the hotel that would have made the experience better are. It would have been nice if soft background music were played by the pool and common courtyard area. One surprise for a hotel of this quality is the in room TV. Walk into the room and see a beautiful […] TV cabinet and inside is a 19 Inch TV. Believe me, I wouldn’t recommend sitting in room and watching TV at this great property. That said, it was a bit anticlimactic. Great Property, Great Staff = Great Experience! Read moreGenuine Expedia guest review
"Fantastic Stay at Royal Palms Resort and Spa"
Everything was perfect. The place is gorgeous and the staff absolutely amazing. This is probably the best resorts in the US we have stayed in so far. It totally set the bar. We got first a beautiful Valencia Casita but unfortunately due to the recent renovation the internet was not working there. In just half an hour the had moved us to a Estate Suite. […] I wish we could have been able to stay in the casita because it was gorgeous but the suite was perfect too. One evening when we had dinner at the T. Cook's my husband was suddenly served a second plate of the same meal he was already eating. After some confusion we found out that the chef had not been happy with the meal that had been brought to my husband (his intention had been to take it back before it left the kitchen but wasn't fast enough) so he prepared another one more to his liking. We told the waiter that we were more than happy with the food that had been originally served but they gave us the second plate anyway. Our friends ended up taking it home with them. The rooms were spacious and clean. The hotel amenities just drop dead gorgeous. Lots of areas to sit and enjoy a drink. The resort had a feel of old hacienda. We loved everything and will certainly return again. Read moreGenuine Hotels.com guest review
"one of the best"
Beautiful grounds and buildings, attentive and friendly staff, great food.Genuine Hotels.com guest review
The pool is 24 hrs we loved that. The hotel is very nice wish we spent more days there. My family loved it. Would definitely recommend this.Genuine Hotels.com guest review
Wonderful facility, room, and service.Genuine Hotels.com guest review
It seems every room here is great...I don't think they have a bad room. Resort fees include unlimited valet parking and all gratuities except spa and restaurant. Is an amazing deal...will be back.Genuine Hotels.com guest review
Wonderful, as usual for this property!! I recommend it over Phoenician!!Genuine Hotels.com guest review
Exceptional value - we visited in August, the low season, so the price was remarkably low. It is a great property - quiet, beautiful, etc.Genuine Expedia guest review
A beautiful small hotel in a beautiful setting. Everything satisfactory. Food good at T Cooks though hostess was bizarrely clueless about how to be a hostess each of the two times we had meals there (delays in getting seated, running around like she was a VIP and forgetting those who were waiting, taking people out of order and rude to the hotel guests) […] . Just strange and unlike the rest of our stay. Read moreGenuine Hotels.com guest review
"Lovely Boutique Historic Hotel in Spanish Style"
This is a lovely hotel. It's small and intimate with lovely courtyards (lots of flowers, fountains, and comfy places to sit) and the design is incredibly welcoming (& the staff is too!). The spa is wonderful - Sharron is a wonderful mani- & pedicurist - and has lots of unique treatments, including watsu (not available the days we were there though). […] The restaurant (T Cook's) was good too - it has gorgeous big round tables, comfy chairs, and helpful waitstaff (you can also get half portions of the entrees which is great if you don't eat a lot!). This would be a great place for a small group retreat, where you want to sit and talk amidst beautiful surroundings and feel very well-taken care of. The details are taken care of, so you know when Mona the concierge makes a recommendation it will be well worth it. I also appreciated the nightly turndown service and our giant soaking tub!! Read moreGenuine Hotels.com guest review
"Great For Seniors"
Disappointing service levels......................Genuine Expedia guest review
"CO to AZ"
THIS WA THE BEST HOTEL OUT OF OUR 10 that we stayed during our long trek!! Unfortunately it was at the END of our vacation and we only had one day :( . I would have loved to have stayed a week! This hotel was once privately owned with the owner importing many items from overseas. Later it was purchased, added onto, and made a hotel. It has many fountains, […] many "spots" to sit and feel "like a million bucks" without paying it. I would definitely recommend this hotel and I am coming BACK! Read moreGenuine Hotels.com guest review
This is a true gem in the desert....the staff is unbelievable, catering to your every request...friendliness is taken to a whole new level at this resort. I recommend this unique resort to everyone,Genuine Hotels.com guest review
The property and staff is "top notch"...very nice.Genuine Hotels.com guest review
"Great romantic getaway"
This resort is absolutely beautiful and worth every penny spent . The service was impeccable . I went with my boyfriend for his birthday and we both were astounded by the service level of excellance . We will go back again .Genuine Hotels.com guest review
"No Pool..No Fitness Center..but paid a resort fee?"
The day we got there to check in for our overnight stay for our annivesary, we were told that the pool was closed and also the fitness center was going through some repairs. There were also rooms being refurbished. Even with that information, they charged us a resort fee anyway and said they would shuttle us down the street to a nearby resort pool AND […] also would shuttle us the other way if we wanted to work out. Just felt wierd doing that so we opted not to. Anyway, the room was decent and the onsite restaurant was WAY overpriced for the food. Overall we would give it a 3 Read moreGenuine Expedia guest review
Great hotel, awesome service! Very satisfied and can not wait to go back!!!!Genuine Hotels.com guest review
Awesome service: the staff is just the best I have ever seen. Always trying to help and not begging for tips. In fact tips are not required. Rooms are very confortable and they are all different. The overall decorum of the hotel is fantastic. The restaurant in the hotel is just OK though. It is perfect for breakfast and lunch but it is a bit under what […] you would expect in a place like this for dinner. Read moreGenuine Expedia guest review
I wouldn't think about staying any other place in the Scottsdale area. You will not find a better resort in the area.Genuine Hotels.com guest review
exceptional room and property.Genuine Hotels.com guest review
We are used to stay in executive hotels and when we booked this one we were alitte hesitant, however we loved it. It is very cozy and very tastely decorated. We enjoyed the gardens and my kids loved the food at the restaurant. We check in very late without any problems. I definitely will book it again.Genuine Expedia guest review
WHAT AN ABSOLUTE FIND! ALL OF THE STAFF WERE PROFESSINAL AND PERSONABLE. POOL IS HEAVEN. RESTAURANT WAS SUPERB. SPA WONDERFUL................BEST, BEST, BEST MASSAGE EVER!!! WE ARE MAKING THIS AN ANNUAL TRIP FROM CALIFORNIA!!!Genuine Expedia guest review
"One of the BEST"
The staff is first class and very helpful. The bar was pleasant and served well made drinks and wonderful appitizers.....not to mention Happy Hour. The restaurant, T Cooks, was outstanding and deserves every good thing that is ever said about its quality! The property itself is very peaceful and well maintained. My hat off to all that helped make my […] stay memorable. I can't wait until I can go back, next time with my wife. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )