The hotel lobby is wonderful and the rooms are ok but not worth the big bucks! The staff at the front desk weren't very helpful when we were checking in. Customer service wasn't their priority. But the staff at the breakfast and bar were incredible.Genuine Hotels.com guest review
The staff was very helpful. Richard the Escalade driver was friendly and prompt. great location for shopping, dining and more..Genuine Hotels.com guest review
We were in Alant afor a couple of nights and then to Auburn to watch the football game. Staff couple not hav ebeen for helpful. The $32 valet was surprising, but it is $22 to self park.Genuine Expedia guest review
Our stay was great, friendly staff and great location close to mall.Genuine Hotels.com guest review
"Close to major shopping malls"
We loved the convenience of the hotel. It saved us a lot of driving around town, and with the Atlanta traffic that was a major plus.Genuine Hotels.com guest review
"Good Location for Buckhead"
Great Staff offset a slightly older hotel and rooms. Bar and restaurant were adequate but not great. They did offer a private car to shuttle around Buckhead which was very useful.Genuine Expedia guest review
"Good, but not great"
The hotel is beautiful from the outside, and in a great location next to the mall. I had to switch my room, because it smelled kind of funny. $22 a night for parking seemed steep.Genuine Expedia guest review
"Great Buckhead location."
Hotel has been renovated but not a total reno. Bathrooms still have old green tile from the 80-90's when I first stayed there. But it in Buckhed and connected to Lenox Sq, lots of hot spots and shopping. Our room overlooked the AC units so the view was terrible.Genuine Expedia guest review
"BuckHead Hotel Stay"
A very enjoyable experience . We didn't have a lot of time to be in the hotel, but enjoyed the time that we did. For me, bed could have been softer.Genuine Expedia guest review
"NIce hotel but dont drink at the bar"
NIce accomodations and excellent staff. Large upgraded room and bathroom, but battery light on smoke alarm above bed too bright and distracting when falling asleep Location is super convenient to food and shopping, but secure your personal belongs. Eye witnessed cell phone snatchers lurking from train station across the street Bar cocktails $15.Genuine Expedia guest review
"GYm and pool"
They won't give me an late check out, but the pool and part of the gym were close.... Very bad for corporate customersGenuine Expedia guest review
Better than most Marriott's.....was there for a conference and the fact this one is attached to a mall made it just perfect. Mostly quiet for sleeping and ease of attending meetings and for rec time was great.Genuine Hotels.com guest review
"Luxury Oasis Beside the Mall"
I took my daughter on a "girl's weekend" for shopping and fun. It was so nice to have our room to go to to take a break anytime and didn't have to drive anywhere! The hotel and our room were top notch and the staff extremely friendly and helpful. I didn't realize that parking was $22.00 a day but it was still well worth it. Will definitely be back with […] my other daughter! Read moreGenuine Expedia guest review
"Buckhead GA J.W. Marriott"
Could not have been better from the staff to all facilities. I will stay there again with no worries about what I will find and recommend to anyone!Genuine Expedia guest review
"Best hotel in buckhead"
V. Good for shopping and dinning in Atlanta beter than down town.Genuine Expedia guest review
"Excellent hotel and connects to Lenox mall!"
We have stayed at this hotel several times - once for doing Christmas shopping and another for back to school shopping at Lenox mall. The mall connects to the hotel through a breezeway. Very convenient and safe. Staff are very helpful. Hotel is clean and well maintained. Ask for a corner room if you'd like a little more room and we were very glad that […] we did! The only shortcoming, if you call it that, is that there are few options for breakfast other than the hotel restaurant which is rather expensive particularly if you do not desire a full-on buffet and there seem to be few other options in surrounding area other than a corner cafe. Oh, and don't confuse this hotel with the other Marriott across the street which is rather run down and not at all in the same league with this J.W. Marriott. Read moreGenuine Expedia guest review
"Great Location and Helpful Staff"
I stay here whenever I'm in Atlanta on business and am usually very satisfied. Recently I did encounter something that I did not like. The hair dryer in the room is only 1600 watts...something that I haven't seen in a very long time, yet alone at a hotel the quality of the JW Marriott. It was so deficient that I brought my own with me on my visit the […] following week. Please upgrade! Read moreGenuine Expedia guest review
"The hotel had a chemical fire"
We returned from the Braves baseball game around midnight and the hotel was evacuated due to a chemical fire. Most people were outside and some were barefoot and in pajamas. I would estimate our time outside at around 1 1/2 hours. Some of the hotel staff did bring out cold water in bottles and there was one update before we were allowed to go back inside. […] We climbed the stairs to the 11th floor because so many people didn't have shoes or had kids. After we went to bed, around 2:30 am, the fire alarm went off 2 more times, about an hour apart followed by an announcement that it was not an emergency and not to evacuate. I know this is something that may not have been preventable but the next morning, the bill for my valet parking was slipped under my door. I had assumed the room would and the valet parking would be comped for the evening due to all the interruptions and interrupted sleep but that was not the case. Read moreGenuine Expedia guest review
I liked the area and the security. Needed more options on local food eaterys at the front desk.Genuine Expedia guest review
"Relaxing. Refreshing. Revitalizing."
Outstanding! The staff were very accommodating and friendly. The breakfast each morning was awesome!Genuine Hotels.com guest review
"Business Traveler/Partial Leisure"
The service at the hotel was excellent. The complimentary shuttle (in a Cadillac Escalade!) was a great touch since I did not have a vehicle. Shopping, eating and MARTA are well within walking distance. I will definitely stay again.Genuine Hotels.com guest review
"Beautiful hotel. Very convenient location."
Stayed for 1 night to attend a concert. Was very convenient to hop on Marta to get downtown. Very friendly staff. Would definitely stay there again.Genuine Expedia guest review
Always very good hotel. Renovations are nice. Location is perfect. Valet parking seemed disorganized and possibly understaffed. Towels were not what I expected for a J.W. Marriott. Large unadjustable shower head was annoying. Pleasant, well-trained employees.Genuine Hotels.com guest review
"Nice hotel with access to Mall Marta & restaurants"
Great stay, friendly staff, would definitely recommend.Genuine Expedia guest review
"Luxury living, cheap pricing..."
Enjoyed my stay, getting into the parking garage was a little difficult but worth it. A little upset they charge for self parking but whatever, comes with territory I guessGenuine Expedia guest review
"Proximity to Lenox Square"
Always our hotel of choice when visiting the Atlanta area to do some shopping.Genuine Expedia guest review
"Nice July 4th weekend"
I would highly recommend this hotel on a visit to Atlanta. The service from the very beginning was great. The valet ./ bell hop service was awesome very friendly helped with checking in, parking, directions to a few things we wanted to do. The location is great. The Marta is just outside your from doorstep, so trips to downtown are made easy, direct […] access to Lenox Mall was really nice, and the kids loved the indoor pool. Definitely recommend this hotel. Read moreGenuine Expedia guest review
I feel as though the showers for this type of hotel would have been slightly bigger. However, everything else was amazing! The staff was very welcoming and helpful. The beds were to die for. In fact, when we got home, my husband and I looked up how much one of the beds would cost, because we would love to have one at our own personal home. The pool […] was relaxing and the pool room was spacious. Internet included would have been nice, but the cable television was an acceptable substitute. Our view was absolutely beautiful. We could see the whole Atlanta skyline. Overall, I loved this hotel and would definitely stay at another one. Read moreGenuine Hotels.com guest review
Great location. Staff was very friendly and helpful. It was an easy stay.Genuine Hotels.com guest review
"close to allmust see sights"
FabulousGenuine Hotels.com guest review
"100% Will stay again"
My wife and I are 44 and we have stayed at many many hotels in our lifetime. We both agree that our stay at JW Marriot on June 8, 2013 was the best hotel stay experience we have ever had. However, it is important to note that we reserved the XPCB Standard King Room that includes valet parking and breakfast for 2. That alone was worth over $60 if you […] don't book that rate. Breakfast is $22 per person and I believe valet parking was $20+. Breakfast is a normal buffet type breakfast but everything was very fresh and tasted great. They also had a chef on duty to make omelets or eggs to order and wait staff who were very attentive. The room and bed were fantastic. The room was very clean and the bathroom was immaculate with black marble tile, a walk-in shower and a separate tub. The room even has a door bell. The valet parking was super great. We have been to other hotels that took 15-20 minutes to fetch your car if you didn't call ahead. We never called ahead and our car was there in less than 5 minutes every time. The staff was fantastic. They were all very polite and some even told me that their job was the best in the industry - yes, I asked. Read moreGenuine Expedia guest review
Restaurant was too expensive.Genuine Hotels.com guest review
It was very comfortable and clean . Loved the location. I would like to stay there again.Genuine Expedia guest review
"Wonderful all around"
I absolutely loved this hotel. From we checked in, the hotel staff was so nice and friendly. I'm so upset I don't remember her name, but she is like 30/31, AA and has about mid back length. She was able to tell us about all the best places to shop, eat and party! The only thing I didn't like was that parking was $22 a day, but hey, we stayed in Buckhead […] next to Lenox Mall so what should I expect? lol Read moreGenuine Expedia guest review
Great hotel with excellent location -directly connected to Lenox mall. Also has free chauffeur driven transport within a 2 mile radius. Scored a great deal by finding a package deal the day before which included a free hot breakfast and valet parking in a four star hotel over the memorial week end. Ask for Felix he is a great porter , driver etc.Genuine Hotels.com guest review
The shower head was not working properly as it should in order to provide sufficient water for a good shower. However, the hotel staffs are helpful and friendly throughout out stay.Genuine Hotels.com guest review
"What a great experience!"
We chose this hotel for its location. It is connected to an upscale mall and there are a bunch of great restaurants in the surrounding neighborhood. My wife and I had never been to Atlanta, and the Buckhead neighborhood where the hotel is located was an excellent introduction to the area. The staff of the hotel were excellent - very attentive to our […] needs. The hotel itself was immaculate - clean, well maintained, and inviting. What more could we ask for? Read moreGenuine Hotels.com guest review
"Bad Shower Head!!"
We enjoyed it's excellent hospitality with very good personal service. However, only one shortcoming was our room's shower head. The shower head needs to be replaced with a better one so it can delivery more water.Genuine Hotels.com guest review
Very nice hotel! The service was by far the best thing about the place! Very nice and helpful!Genuine Hotels.com guest review
"Great hotel in a great location"
Hotel convenient to everything, including shopping mall, restaurants, stores, and movie theater. Rental car not needed if you'd like to save money on parking ($22/night). Hotel is across the street from the MARTA (train system). Hotel was very clean, rooms were comfortable, and staff was accommodating. Only thing that would have made our stay better […] would be a refrigerator in the room. Read moreGenuine Expedia guest review
"stay was good but could have been much better"
Overall stay was good but the service was so so. Ordered dinner and 2 hours later found out the order was never put in. I did get a free meal the next day but it was upsetting. Most staff was very friendly while few other just pretended they didn't see you.Genuine Hotels.com guest review
"Convenient to mall and transit"
Very nice hotel with front desk clerk being very helpful. Free transportation by SUV to area restaurants was nice since it's $22./ night to park in covered parking. Very convenient to mall,but had trouble finding way,not well marked and then helped others find the escalator that leads to the mall the next day.we did not like the smell in the lobby. […] It's a strong,powdery,perfumed smell that was over-wheel mind every time we got off the elevator! Pool was not well marked and gym was being reconstructed,but all in all I would stay there again for the convenience of the Lenox mall a breezeway away and the transit across the street. Read moreGenuine Hotels.com guest review
This hotel had the nicest, most helpful employees!!Genuine Hotels.com guest review
"Location was great"
It was a great stay.Genuine Hotels.com guest review
The JW needs a facelift compared to other 4 to 4.5 hotels in the area. The room arrangement and furnishings are definitely more like a 3 star. Towels, mats and robes were old. Bedding was the same as the airport Courtyard Marriott in Denver. They charge 12.95 per day for WiFi which is free at many nice hotels. No mini fridge in room. Furniture looked […] cheap and worn. Staff was, however, very friendly and accommodating. Our room was nicely cleaned each day. JW just needs an update to bring it back to the luxury it once afforded. Read moreGenuine Hotels.com guest review
Very friendly and helpful staff. Clean and comfortable room. A great location near Lenox MallGenuine Hotels.com guest review
"Great location great hotel"
Location couldn't have been more perfect for our visit - sticking around the buckhead area. Hotel personnel were helpful and polite. Overall a lovely visit. Would recommend and stay here again.Genuine Hotels.com guest review
"Great service, great location, very clean."
I stayed here for a girls' weekend with old friends and it was wonderful. There are some wonderful restaurants nearby within walking distance and being connected to Lennox Mall was very convenient. The beds in the rooms are full size so a bit small but the hotel was very accommodating and supplied us with one roll away bed to make it more comfortable […] for all of us. Also, the concierge service is outstanding. Each concierge gave great restaurant suggestions and went out of their way to help us with reservations. Being just across the street from the MARTA station was wonderful as well. It's only about a 30 minute train ride to the airport. I would definitely stay at this hotel again. Very nice. Read moreGenuine Expedia guest review
"Perfect Weekend Getaway!"
Great location, beautiful room and extremely helpful staff!Genuine Expedia guest review
Great place to stayGenuine Hotels.com guest review
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