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1 room, 2 adults
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3300 Lenox Rd Ne, Atlanta, GA, 30326, United States of America, ‏‎855-239-9485
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 307 reviews)

  • Wellness
    Great wellness & sports facilities
  • Location
    Great location
  • Service
    Fantastic service
  • Bar
    Standard bar
  • Value
    Poor value for money
  • WiFi
    Bad internet service
4.0 / 5Excellent
Excellent stay but the parking garage is poorly designed and confusing but that was our only complaint.
Genuine Expedia guest review
Other trip Mar 30, 2015
Gary
US
5.0 / 5Outstanding
"Excellent hotel with a wonderful staff"
Everyone at the hotel made the stay enjoyable. I travel a lot so I stay at nice hotels all of the time. However, it is rare that you encounter great staff throughout the entire hotel
Genuine Expedia guest review
Other trip Mar 30, 2015
Sandra
US
5.0 / 5Outstanding
"Getaway"
Nothing to complain about. Everything was perfect
Genuine Hotels.com guest review
1 night romance trip Mar 21, 2015
Greg
US
4.0 / 5Excellent
"Towels"
Everything was basically perfect. The towels I expect are going to be replaced soon since they were starting to get thin. For this caliber of hotel, they should have already been replaced. One of our party was ill & we had to check out a day early. But since the arrangement was with Hotels.com, the hotel charge me for an additional day! Next time I will not use Hotels.com to make my reservation!
Genuine Hotels.com guest review
4 night family trip Mar 12, 2015
Robert
US
5.0 / 5Outstanding
"great weekend getaway"
Excellent choice.
Genuine Hotels.com guest review
2 night trip Mar 13, 2015
Sheila
US
5.0 / 5Outstanding
"I'll return"
I had a good time
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
Melvin
US
4.0 / 5Excellent
"Perfect location...would stay again"
The hotel was great, location was perfect. The room was ready when I got there around 12pm which was a major plus as we just finished driving 8 hours. I only wished the water pressure in the shower was better and that they offered free wifi in the rooms. The room was very clean and the staff was nice.
Genuine Hotels.com guest review
1 night trip with friends Mar 14, 2015
Taraun
US
5.0 / 5Outstanding
"friday the 13th"
wonderful
Genuine Hotels.com guest review
1 night trip with friends Mar 13, 2015
Max
US
5.0 / 5Outstanding
"Excellent location and excellent service."
Amazing hotel in the Buckhead area. Excellent service and amenities. Breakfast was great. Everything was spotless. Will be back for sure!
Genuine Expedia guest review
Other trip Mar 15, 2015
Gian
US
5.0 / 5Outstanding
"Great weekend"
This hotel has all the amenities you need and is in the middle of everything, mall ,entertainment etc.
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Fabulous stay!"
Wonderful! Don't have to go outside to get to the Lenox Mall. Customer service, superb! The only downfall was bugs in my room, of which they took care of immediately and removed a night's valet parking from my bill. I would return to this hotel.
Genuine Hotels.com guest review
3 night trip with friends Feb 20, 2015
Beth
US
4.0 / 5Excellent
"Decent Comfort"
Great hotel, overall nice place to stay.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Location Plus Beauty and Comfort"
Comfortable and great location. Beautiful hotel.
Genuine Hotels.com guest review
1 night trip with friends Feb 21, 2015
A Traveler
US
3.0 / 5Good
"Clean hotel!"
Service was ok, was surprised that parking and wifi was not complentary. Needed to call to get room cleaned.
Genuine Expedia guest review
Other trip Feb 17, 2015
raj
US
5.0 / 5Outstanding
"Great!"
Gorgeous hotel! Everything was wonderful. The only complaint is we asked for a hair dryer because there wasn't one in the room and they said the would bring it right up, but never recieved it. Otherwise staff and hotel were amazing
Genuine Hotels.com guest review
3 night trip with friends Feb 12, 2015
A Traveler
US
4.0 / 5Excellent
"JW Marriott Buckhead"
All was good. The staff were excellent. Only complaint: they charge a daily fee for in-room WiFi! Nobody expects that anymore - especially in a hotel of that calibre.
Genuine Hotels.com guest review
1 night family trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Meeting"
I have stayed here a few times, front desk staff super friendly. Room was great but some what noisy with my corner room this time
Genuine Hotels.com guest review
1 night business trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Birthday Getaway!"
Celebration weekend getaway! Great room, excellent staff, and overall a wonderful experience.
Genuine Expedia guest review
Other trip Feb 10, 2015
JOHmom
US
3.0 / 5Good
"It was okay"
Upon arrival, we requested a double bed standard room, they only had king size available. Also our sink was clogging up so they had to fix that. It was very fast after we called but still an issue. I feel I stayed at nicer hotels for less.
Genuine Expedia guest review
Other trip Feb 6, 2015
Ash
US
5.0 / 5Outstanding
"Amazing Hotel"
This was simply an amazing hotel. We arrived later than anticipated so we had dinner in the hotel restaurant. It was wonderful and there really wasn't a need to go outside of the hotel to eat.
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
1.0 / 5Poor
"not worth the money."
Had to change the room 2am because heating was Not working,and they offer Free breakfast and charge Anyway.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
Great hotel, convenient location.. would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Good"
Pretty good stay, we arrived late, but still had a warm welcome! And room is pretty clean and good!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Chengyi
US
2.0 / 5Fair
"Disappointed"
Staff was nice...once you could understand them. Seemed more outsourced then Dell Computer Comp. Location had a couple restaurants in walking distance if you want a 2 1/2 hour wait. Don't forget about the $25 overnight parking fee you have to pay when leaving the hotel. Save the extra $100 and stay somewhere else.
Genuine Expedia guest review
Other trip Jan 19, 2015
Adam
US
5.0 / 5Outstanding
"Nice In Town Weekend"
Just stayed one night for our Anniversary. The only bad part was the traffic around the hotel, but it's Buckhead, I should have anticipated that. The hotel itself was fine, clean, and convenient to our dinner reservation restaraunt. Room was nice. I didn't care for the pillows, but that's a personal preference thing.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful room & very clean!"
The service @ JW Marriott couldn't get any better! Very efficient! Love how close to the Marta transportation it is too!
Genuine Expedia guest review
Other trip Jan 14, 2015
susie
US
5.0 / 5Outstanding
"Nice hotel. Near church/wedding and reception."
I checked in late and out by 10am (I think), so not too much time to appreciate much. Breakfast Buffet was great. Staff VERY IMPRESSIVE. I marked hotel "facilities/condition" one less because it was difficult to use the TV remote. I finally left TV on the next morning before chk'ing out because I cd not turn it off!!! Something was wrong w/remote, but I forgot to tell the front desk. Had problems almost every time (off/on) even when I stood in front of the TV and pointed remote exactly in front of the light. I think I will be back for shopping & little get away with my husband.
Genuine Expedia guest review
Other trip Jan 12, 2015
Brenda
US
2.0 / 5Fair
"Bad Experence"
Booked a room with 2 double beds. When arrived, said Hotels.com booked a king room. Not correct. Then were rude and said they did not have any doubles available and not guaranteed. Finally gave us a handicap room with 2 doubles but the bathroom was un acceptable.Then a 4:30am the fire alarm went off and we had to evacuate the building.At5:00 allowed to return and said was false alarm. Back in room alarm light continued to flash for another half an hour. Then when we receive the bill under the door, they had overcharged from the guaranteed rate. Had to go to front desk to correct. Based on the bad experience we should have be compensated some monetary amount but none offered.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location"
Fantastic location Very good staff Nice and comfortable rooms
Genuine Expedia guest review
Other trip Jan 5, 2015
lisee
US
4.0 / 5Excellent
"NYE Stay-cation"
Another "stay-cation" for me...fiance and I were attending the Sol Fusion NYE party happening at the host hotel. Room block was sold out through the promoters, so we came to Hotels.com and actually got a rate that was only $10 more. We stayed on the Executive Level and the service was great. The Club was awesome for snacks, drinks and breakfast (although I could've done without the powdered eggs). An excellent stay overall.
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
Tamorra
US
4.0 / 5Excellent
"A nice experience"
I really enjoyed the executive option that is available. Staying on that level and being able to experience the lounge was a great experience.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Ashley
US
4.0 / 5Excellent
"Great location friendly staff"
We visited with our family and loved the southern friendliness of the employees. The hotel was clean and rooms were spacious. It is in a great location.
Genuine Expedia guest review
Other trip Dec 31, 2014
lisee
US
5.0 / 5Outstanding
"Top Notch Service"
Had a wonderful stay at the Marriott. Like the convenience of Lenox Mall being connected so we stayed warm and dry walking over. The service and staff are top notch. Our second year staying there. It's our new tradition.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Jodi
US
5.0 / 5Outstanding
"Exceptional"
Exceptionally well trained and courteous staff at every level
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
James
US
5.0 / 5Outstanding
"Just Perfect!!"
Incredible Hotel, great service and friendly staff. Perfect location.
Genuine Hotels.com guest review
2 night family trip Dec 14, 2014
Karen C
US
3.0 / 5Good
"Fair value in Buckhead... Beware Breakfast"
This is the second time I have stayed at the JW Marriot at Lenox Square. Both times have been during the holiday season. Both times I have purchased the breakfast option during my reservation. I will never do so again after this past visit. We arrived to the breakfast area at 9:45 AM to find a line with > 10 people waiting outside the restaurant. One was a group of 7-8 people, the other was a group of 4. I was there with a guest, and there were 2-3 tables for two available. After waiting for 20 minutes in line, I asked one of the servers if we could just sit at a table for two instead of waiting behind two big groups of people. She gave an exasperated reply that she was going to split the group into separate tables (which never happened, BTW). So instead we were forced to wait another 15 minutes for the two big groups to be seated, all the while staring at a table for two that was open when we first arrived at the restaurant. I cannot overstate how completely inept the serving staff was. Once we were finally seated we had to remind the waiter on 3 separate occasions that we would like coffee. Staff seemed either completely overwhelmed (server upon being seated), or too apathetic (server seating patrons) to function. Look elsewhere for breakfast (flying biscuit is a much better choice where you will be treated well and get better food).
Genuine Expedia guest review
Other trip Dec 15, 2014
C
US
2.0 / 5Fair
Complete traffic hell trying to get into the hotel and valet area (extremely poor signage)... Front desk staff was rude, condescending, and inattentive. Had to carry my own luggage from the vehicle, thru the lobby and to the room, no one offered assistance. After settling in the room, we went to the hotel bar where the staff didn't acknowledge me or my wife sitting at the bar and had to be called down for service - after that, I ordered 1 drink and a club soda which totaled a staggering $27 before tip. A simple Makers and water - nothing high end mind you... I was there for a company Christmas event, and the bar staff for this event wasn't much better than the hotel bar staff. The drinks were watered down, the staff rude, and at one point when I asked for a traditional pour / normal strength drink I was told I shouldn't drink so much and refused service. This was early in the evening and certainly in no way warranted as ALL those around me were astounded at the attitude I received and THEY even went so far as to demand that the bartender serve me properly. Check out was easy enough (assuming I wasn't incorrectly charged for anything...) When back at the valet area to depart - the lines of people waiting for their vehicles was crazy - the staff totally overwhelmed, understaffed, and lacked any sort of common courtesy.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Solo getaway"
Good hotel will stay again
Genuine Hotels.com guest review
1 night trip Dec 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location-Great service"
We'll definitely be back soon!!!
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
Lorick
US
5.0 / 5Outstanding
"Fantastic experience you will NOT forget!"
Fantastic- we stay here often. Great service-great location-Feels like 5 Stars in every aspect!!- Food in restaurant is outstanding- bar has energy- and service from the front door to your room at the highest level. Cannot beat proximity to some of areas BEST restaurants and shopping!
Genuine Hotels.com guest review
2 night business trip Nov 28, 2014
james
US
5.0 / 5Outstanding
"beautiful area, convenient to shopping and dining"
Very nice
Genuine Hotels.com guest review
2 night business trip Oct 18, 2014
A Traveler
US
4.0 / 5Excellent
"BEARS VS FALCONS"
very pleasurable, I enjoyed the city of Atlanta, the parts that I saw.
Genuine Hotels.com guest review
3 night trip with friends Oct 10, 2014
Tinopher
US
5.0 / 5Outstanding
"Nice!"
We were in town for Frozen on Ice. The staff was immediately friendly and welcoming, even letting the kids pick a little toy out of a basket. They had refreshments upon arrival. Our room was clean and spacious. The hotel was gorgeous. Only complaint, parking garage was kind of confusing and entering hotel from it was as well.
Genuine Expedia guest review
Other trip Oct 12, 2014
Morgan
US
5.0 / 5Outstanding
"Bed Like a Cloud"
The moment I lay down in bed I thought, "Why didn't I do this sooner." From the quality of the pillows to the lightness of the duvet, I was in love. And I had an awesome view from the 22nd floor.
Genuine Hotels.com guest review
2 night trip Oct 4, 2014
Jane
US
1.0 / 5Poor
"FRONT DESK SERVICE & VALET HORRIBLE THE WORST EVER"
I have NEVER, in all my world travels, been treated so rudely by front desk personnel. Three young & very powerful persons checking me in made absolutely sure I was miserable. I will never stay here again!!! I wanted to go somewhere else, but my room was non refundable. Called for my car parked in valet 10 minutes before I needed to leave. Went downstairs & waited an additional 20 min for the car. Rude & condescending staff. Run Forest, Run!!!
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Robert Brinker
US
5.0 / 5Outstanding
"All around great Atlanta hotel"
I was there with my daughters for a concert downtown...the JW was a lovely hotel, the staff was helpful and courteous, the room was clean and spacious. When we had a little free time, Lenox Square was right next door for convenient shopping. I would definitely stay there again.
Genuine Hotels.com guest review
1 night family trip Sep 30, 2014
Suzanne
US
5.0 / 5Outstanding
Overall rating excellent. Went above and beyond. Never expected such a jewel. From the moment we arrived till the day we left. Wish we could have stayed longer than 1 night.
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay for the price"
Had a quick overnight stay here on business. Room was spacious and clean, friendly staff, modern/updated decor. I'll be back...
Genuine Hotels.com guest review
1 night business trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Staycation"
We took the weekend off and stayed in town. Just wanted some down time at a luxury hotel. The best thing about the hotel was the outstanding staff. They made excellent recommendations for restaurants and things to do. They were very professional. Very well done!
Genuine Expedia guest review
Other trip Aug 25, 2014
Robin
US
5.0 / 5Outstanding
"Relaxing place to stay"
The staff was very personable which really put the icing on the cake with our stay! It made us feel like a number one priority. It was a very wonderful stay!
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
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