"Not as advertised"
U have to pay extra for parking, a lot. No free breakfast. The guy at the restaurant was rude. False advertising.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, we apologize if you felt our parking was expensive. I can assure you our lot (run by Pro Park America) charges competitive rates with the surrounding hotels. Rudeness is totally unacceptable and I will share these comments with our restaurant team. Sorry again your stay was not more enjoyable.
"Better than I expected"
Hotel was great. Price seemed comparable to other similar star hotels in the area. I was initially hesitant reading some reviews before booking. Rooms were a little small but clean. Staff members were very nice & accommodating. Great location if you want to be close to Union square. Would definitely stay there again. Only downside are no free amenities […] such as free wi-fi. Read moreGenuine Hotels.com guest review
Only complaint was that the shower handle was very difficult to turn and pull and there was only hot water for shower - even when turned to cold only - so couldn't shower.Genuine Hotels.com guest review
Really loved itGenuine Hotels.com guest review
A little bit excessive with the taxes ( over 50$) and 49$ valet parking made it well over 100 more then anticipated to pay to sleep and shower as I passed thru SFGenuine Hotels.com guest review
Our new favorite place to stay in San Francisco. We took Bary in to town and used Muni the whole time. Convenient is an understatement. The hotel staff was friendly and helpful and made you feel like you were home each time we returned from an excursion. Great three days!Genuine Hotels.com guest review
"Great location, expensive to park"
I liked the room and location. The staff was friendly and helpful. While not too close to wharf, very close to cable car to get to wharf. The only thing I didn't like was that it cost $50 day to park.Genuine Hotels.com guest review
"Don't get what you pay for"
Every single little thing had to be purchased separately. If I pay as much as I did for a few nights in the hotel the least they can do is give me a complimentary cup of coffee. I had an issue with my room and the front desk manager would not speak with me saying he was tied up. I used to work at Wyndham in college and back then even if the manager […] was tied up he would have personally followed up with me later in the day. Room was VERY noisy, could hear all outside noise and woke up several times during the night. Also, thought it was small for the price. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this feedback with us. I am extremely sorry to hear you experienced some complications during your stay. A manager most definitely should have followed up with you and I will follow up with them in regards to this review. We apologize again that your stay was not more enjoyable. Thank you for taking the time to let us know.
"Would stay here again"
Great customer service and great roomGenuine Hotels.com guest review
Everything else is great about this hotel it's just the parking that sucks.. Parked at the hotel and paid about fifty bucks.. Too much.. but then it's city life.. worth every single penny spent..Genuine Hotels.com guest review
"Great Location, Great Hotel!"
We truly enjoyed our stay at the Parc 55 Wyndham. The staff was extremely nice and very accommodating with any of our needs. The location was fantastic and there were so many restaurants, shopping and fun activities close to the hotel. Our only complaint was the comfort of the pillows in the room. They were very stiff and had no give to them. Every […] morning my husband and I had stiff necks. Other than that little bitty complaint, everything else about our stay was top notch! I would definitely stay there again! Read moreGenuine Hotels.com guest review
Bed and room and view was awesome! Loved the location.Genuine Hotels.com guest review
"All around great experience!!"
The Parc 55 Wyndham Hotel was great! The beds were comfortable and the room was clean. The concierge was super helpful to us! The location is great for San Francisco sightseeing, transportation and eating! We stayed in 5 hotels while traveling around California and this was definitely our favorite one! The one thing we wish we had was a small refrigerator […] in the room. Other than that, I highly recommend this Hotel. Read moreGenuine Hotels.com guest review
"San Francisco weekend"
We enjoyed our weekend in The City. Went for some R&R and it was nice to relax in the cooler weather. Close by to some great restaurants, shopping, movies and sights.Genuine Hotels.com guest review
Just decent,is not a four stars hotel ,is a 3 stars hotel and worth the price that you paid for the room.Good attention from the personal,they need to renew the furniture to make it a four star hotel.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We greatly value your feedback on your recent visit. I am glad you enjoyed the friendly service from our staff. We apologize your experience was only average and will utilize these comments to help better our hotel in the future. Thanks again.
"Great stay but ambulance sirens every night"
We had an overall great hotel and convenient location. It was modern, clean and comfortable. Their service was very good as well. The biggest complaint I have is that the hotel being so close to a very large busy main street, ambulance and fire truck sirens passed by every night late into the night for all 4 nights we were there. The piercing sirens […] echoed between the buildings of Union Square. Even with curtains drawn, it was hard to fall asleep. We should have asked for more ear plugs (they provided 1 pair). Read moreGenuine Hotels.com guest review
Hotel was very nice and clean. Location was perfect for us since we used the muni system, the cable car and F line both stop very close to the hotel. Only possiblr downside was that you don't get anything complimentary, like water or wifi, which we received at other hotels.Genuine Hotels.com guest review
the room we were assigned was next to the Fusion Hotel which we later found out has a "club" and both nights we stayed there the crowd exiting the "club" were extremely loud and obnoxious...it was a total mob scene and went on one night for several hours....screaming, yelling, etc the following night thank goodness it only lasted for over one hour.we […] did discuss this when we checked out and they comped us$35.00 (wow) off our bill.I would not stay on that side of the hotel again. The TV didnt work correctly and we notify the housekeeping, but nothing was ever done. walls very thin could hear next door guests late into the night....other than that...it was a nice hotel.....not sure I would stay there again though. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We greatly value your feedback on your recent visit. We apologize your experience was less than excellent and will utilize these comments to help better our hotel in the future. I am sharing your comments to the Housekeeping and Front Office managers to better our guest experience. We are sorry again that your stay was not more enjoyable. We hope to have the chance to impress you on a future visit. All the best,
loved itGenuine Hotels.com guest review
"Better than a cheap motel but not impressed"
The location was the best thing about this hotel. It's near everything. The room was comfortable and clean. Unfortunately for us we had a room with a broken heater system and slept in the cold the first night waiting for the heat to kick in. They moved us to another room with heat but then the cable didn't work. They sent the cable guy shortly. Once […] these issues were addressed, the rest of our stay was good. This hotel should really splurge to provide FREE wifi in rooms for all guests. Other hotels provide it and it makes a big difference. Not sure if we would stay there again. Read moreGenuine Hotels.com guest review
"Homeless Problem too close to hotel"
We found the hotel very satisfactory. People were friendly and hospitable. The hotel parking was overpriced and the bar area was pricey for what cocktails cost in other cities. The location was ideal with the excepting of the SF homeless problem. It seemed no matter what direction you headed off to, they were camped out on the sidewalks. I would not […] feel safe walking around at night alone. Read moreGenuine Hotels.com guest review
Very kind lady at the front desk!All went ver smoothly and fast!Great location!Genuine Hotels.com guest review
Overall, it was a good stay. But, if you walk the wrong way out of the hotel, it turns into a very sketchy area. Everything we wanted to see was just a short cab ride or walk. The rooms were clean, although the beds were a bit firm. There was a bit of street sound, but they offer ear plugs which was nice. I would stay again for a short period, nothing […] extended though. The woman at the front desk was VERY nice. I believe her name was Rie. Read moreGenuine Hotels.com guest review
Overall, good. Bed was to hard. Valet was slow at times.Genuine Hotels.com guest review
We enjoyed our stay. Loved the room and will return in the future! Thank you for helping to make our trip so wonderful!Genuine Hotels.com guest review
"Worth the money"
Very accommodating staff. Location in the heart of downtown and right near the Bart station. Super convenient! Many restaurants and shops nearby for entertainment. Toots of homeless and beggars out at night. Hard to walk around the area late without being hassled every block. But, other than that, a great experience overall!Genuine Hotels.com guest review
"Perfect one night stay"
We booked this hotel for an overnight so we could enjoy dinner and a show with friends. It was very nice, very convenient location to the best of S.F.Genuine Hotels.com guest review
"Nice Modern Hotel near Bart & Muni"
Nice modern hotel very close to Bart & Muni. Great location to explore the city. Hotel was updated, clean and staff was very friendly. The view was ok. The coffee in the room was tasty.Genuine Hotels.com guest review
We were very happy with our choice.Genuine Hotels.com guest review
Hotel was is centrally located for business and pleasure was disappointed that the hotel did not have a cafe or offer breakfast. Everyone on the staff was very pleasant and helpful.Genuine Hotels.com guest review
We liked everything, nice hotel, polite staff, excellent location. The only negative would provably be the size of beds. It says two queen beds but in reality there are full.Genuine Hotels.com guest review
Overall quite a nice hotel. Friendly staff - pretty generic rooms but nice - next to the shopping district - we love to walk so we found the location to be just fine. Parking was expensive (we are not allowed to post rates) but it was the going rate. We rated the hotel overall a 4 - I would give it a 4.5 if it was available. It certainly had more of […] a "soul" than a Marriott or a Hilton but it was still your big hotel. I would recommend it - it is a safe choice at a sort of reasonable price. With a lot of research you could probably find a boutique hotel that was more personal but you could also totally strike out. Read moreGenuine Hotels.com guest review
Room was somewhat small but all in all a good stay. Housekeeping was a little slow getting to our room on a daily basis but when they did it was cleaned well.Genuine Hotels.com guest review
"Nothing comes with the room"
Except the coffee. There is no regular TV, only reruns of shows you have to pay for. Water is provided in bottles and you have to pay for that as well. In keeping with the above, wifi is not free either. Location is great, just a short walk to the cable car station and Union Square shopping, and just a little farther from Market Street. Apart from the […] obvious lack of amenities unless you are willing to pay at every step, the room is clean and well appointed. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I apologize your experience was less than excellent. We do offer free WiFi on our 1st and 2nd floor lobby and also in our business center, I’m sorry if you weren't able to take advantage of this. We value your feedback and hope to have the pleasure of showcasing our amenities to you on your next visit.
The housekeeping staff went above and beyond for us. My son left his precious blankie behind and they retraced out steps for us and found it in the parking lot. I was so appreciative and my son is so excited that he gets to be reunited with his blanket!Genuine Hotels.com guest review
After completely being disappointed by the Rodeway Inn in SF, this was a great experience. Everything I would expect using Hotels.com:-)Genuine Hotels.com guest review
"great choice in the area"
It was a great stay. If you find a good rate this hotel is a solid choice. Got a free upgrade to the 31st floor with awesome views of the city. downside is not huge but, for business trips, the internet service is expensive and slow. Other than that, great choice.Genuine Hotels.com guest review
Great location , great rooms!Genuine Hotels.com guest review
Everything was great but, one thing. I had authorized the front desk to allow my Mother as a second authorization for check in. But, of course when she arrived they gave her trouble. They need to communicate more effectively to allow a smooth check-in process for all their guests from start to finish! Otherwise, it's a beautiful hotel and location is […] everything! Read moreGenuine Hotels.com guest review
Staff, room and service were wonderful!Genuine Hotels.com guest review
Worst customer service! Called a few days after I booked online to request a cancellation since I cannot make it in the city, manager said they do not refund any bookings. THEN, ON THE DAY WHEN WE ARRIVE AT THE HOTEL AT AROUND 11PM, THE MANAGER TOLD US THEIR ROOMS ARE OVERBOOKED. Cannot believe how they said they cannot refund our reservation and in […] return said their rooms are OVERBOOKED! TOOK US 2 HOURS TO GET TO ANOTHER HOTEL. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for bringing this to our attention, I am very sorry to hear of your complications. I can assure you this is not what we strive for. We value your feedback and apologize again for your troubles. All the best.
"Great for Birthday gathering!"
Great hotel. Had dinner at restaurant! Excellent service. Everyone is on their game!Genuine Hotels.com guest review
"Good hotel but missing the executive lounge"
Great location for shopping at Union Square and Westfield Shopping Center, and just a short walk to the Theater District. I've stayed here on several occasions when I want a treat after dinner and a play. I typically stay on the exec level (floors 27 and higher) due to the unavoidable noise of downtown SF, and the room used to come with an exec lounge […] which offered a free breakfast and happy hour snacks. But now I guess the exec lounge has been turned into more guest rooms. A shame because you're already paying a premium for the upper level and now you also need to add $35+ for room service. Read moreGenuine Hotels.com guest review
"This hotel sucks!"
I would never pay a penny to stay at this below standards motel.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you Jennifer for sharing your feedback with us. We are very sorry to hear you found our hotel to be less than excellent. Thank you for letting us know.
Didn't like that I had to pay $50 for parking on top of the $200.00 a night hotel stayGenuine Hotels.com guest review
Staff was great, room was comfortable and clean, the food at the restaurant smelled delicious, enjoyed the bar which made great drinks. Excellent location that has great access to BART. I would stay hear again anytime!Genuine Hotels.com guest review
"Great location and awesome service"
The location is perfect if you want to be near Union Square. The services offered by the hotel are great. The staff was always super friendly and helpful. The rooms are small but the views from the premium levels (at least from my room) was great.Genuine Hotels.com guest review
"Great location, fantastic fitness center"
Overall very nice stay. The front desk let me know there would be street noise since I was on the 7th floor, but they also provided ear plugs. If you want to avoid it, get a room on a higher floor.Genuine Hotels.com guest review
"Great location and great view"
My stay was excellent. They allowed us to check in early which was great since our flight arrived at 10am. We had quick, friendly check in service, the staff was awesome and the hotel is beautiful! Having paid extra for a room on a higher floor, it was well worth it as the views are amazing. San Francisco is really beautiful. We were one block away […] from the end of the trolley line, a couple of blocks away from Union Square and close enough to China Town to walk with my 67 year old mother. If you love high-end shopping, this is a great place to be with Nordstroms and several other stores very nearby. Read moreGenuine Hotels.com guest review
Staff was friendly, helpful, and responsive. Location was great. The room and the hotel were very good. We had a room with two double beds. It would have been better if the beds had been queen size but it was okay. Other than that, everything was excellent. Considering the quality of this hotel and the price in comparison to alternative hotels in San […] Francisco, it was a good value. Read moreGenuine Hotels.com guest review
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