"This hotel totally doesn't value this high price"
The location of this hotel is so good. Others are just so so. all the service is terrible especially all securities are very rude and they seems want to damage customers' luggages. This hotel only value less than 200 dollars per nightGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay. I am pleased to hear you enjoyed our location however I apologize if you received rude service, I can assure you this is not what we strive for. I will review your comments with the team to help us improve in the future. Thanks again
"Great location, older rooms"
Though in a great location, with a nice common area renovation, and a great view from the 26th floor room the upper floors suffer from old hotel syndrome. You can hear everything (SF late night...3 AM conversations in the halls), plastic shower curtains, tub faucets that don't convert all the water to the shower....not quite the boutique experience […] I thought it would be. The desk staff were very friendly and helpful. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We are pleased to hear you enjoyed our location and friendly staff. I apologize if you felt our rooms were not what you expected and appreciate you taking the time to let us know. We value your feedback and will utilize it to help better our hotel. Thanks again.
"Great Stay...will Stay Again"
We loved our short trip at Park 55. The service from the minute we arrived was top notch....friendly, efficient, professional. I called ahead for rooms next to each other and that was delivered. The view from each room was wonderful. We had great happy hour cocktails before heading out to dinner. There are lots of options nearby. We ate at Scala's and […] loved it. Be sure to book a reservation. The next day we kept our bags in the bell stand storage while we walked all over the city. Parking is a bit steep, but you get to keep it in the garage for 24 hours. We checked in the night before and were allowed to keep our car there until we left the city the following late afternoon. Perfect! Read moreGenuine Hotels.com guest review
"Very convenient to all shopping areas and chinatow"
The rooms are not insulated enough. I could hear vacuuming cleaners running on the hallway. Besides that, it is a great and friendly hotel. I'll come back again.Genuine Hotels.com guest review
"Great hotel in a bad neighborhood"
I travel a lot and always look for hotels that are clean and centrally located to area attractions or by public transportation to get around. This hotel is just that! It is clean, close by to the trolley station and shopping/restaurants. Easy to walk to different attractions. Only complaint is that it is close to a bad neighborhood so there are a lot […] of bums around. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We are happy to hear you found our hotel location convenient for your needs. We value your comments and hope to see you again soon!
Great Location / Friendly Staff / Convention hotel with ordinary rooms 1) NO room service? Really? 2) Charging for Internet in today's world is like charging to watch TV. Include it without nickel and diming. 3) Brought some wine from wine country to enjoy in the room -- called for wine glasses to room -- none available "You can go to restaurant and […] get some." 4) Shampoo tube in room was 1/3 full - YUCK was someone else's. Read moreGenuine Hotels.com guest review
Excellent! As an added bonus the Thai Restaurant in the hotel was exceptional. We got in very late and went to Kin Khao in the hotel to eat. We were blown away but decided over the next three days to compare it to the "highest rated " Thai restaurants in San Francisco. Needless to say we came back to Kin Khao as the best on our last day. Try the Pad […] Kee Mao and the Blistering Green Beans. Read moreGenuine Hotels.com guest review
Stayed in a very nice room..but I left my car keys there ..called the hotel 8 hours after I checked out they told me there was no keys found..then I ask for them to go check again in a place where I left them..the hotel said that they will check again.....if this hotel was very clean then they would have found them so I don't think they cleen the rooms […] good Read moreGenuine Hotels.com guest review
The room had a great view and the hotel was centrally located so we were able to walk to restaurants, museums, shopping. What little interaction we had with the staff was good, though the first day we arrived housekeeping tried to come into our room as we were changing. Weird.Genuine Hotels.com guest review
Service in the bar was poor. The staff were arguing among themselves and I could not get anyone to serve me.Genuine Hotels.com guest review
"Perfect location, not so perfect service"
The location could not have been better and the room was very clean, but rather simple and aging. Long wait to check in at midnight. Parking is very expensive. No room service available,btw. We were on 28th floor with incredible view overlooking city.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the nice comments about our location and views. I apologize about the wait at check in time, I can understand this must have been upsetting being so late at night after traveling. I will share your feedback with the team. All the best
Nice place. Great location, next to stores and trolley and BART. You can even take the BART directly to SFO. Parking at hotel is $60 nt.Genuine Hotels.com guest review
"Great location but bed made of bricks"
The beds are as hard as a rock and very uncomfortable. It's too bad too because the location of this hotel could not be better. Literally one block from the Powell St. BART station and two blocks from Union Square. The hotel staff is in no hurry to help you, so plan ahead and be prepared to wait in long lines for front desk and the bell captain. The […] ONE bell captain they had on duty moved like a snail and the line for baggage checking and retrieval had 15 people in it. Yes, I counted. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I am pleased to hear you enjoyed our location. I apologize about the beds being un-comfy and the long waits at the guest services desk. I will review this feedback with the team to help us improve in the future. We are getting some new beds soon so we hope to have the pleasure of seeing you again.
The overall experience was fine but was angry when they told me that they don't have any 2 Queen bed available whereas I booked it before hand.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, We are pleased to hear your overall experience was good. I apologize about the miss-communication with our two bed rooms. We only have two double bed rooms in the hotel and some rooms have a single king or single queen. We are sorry again for the confusion. We hope to have the chance to impress you on a future visit.
"Great place to stay"
Great hotel all around. Comfy beds too.Genuine Hotels.com guest review
"No room service=huge mistake"
It's very difficult to stay somewhere for business and not have room service available after a long day, and all you want to do is stay in your room and retreat. That is a mistake for the hotel to not have room service available to it's loyal business travelers. It's a pain to have to leave the hotel to go get dinner when some of us get back to our […] rooms so late and just want to relax. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay. I am very sorry about our room service closure and can understand the frustration with losing this amenity for our guests. We value your loyalty and your comments as a frequent visitor to our hotel. Thank again for sharing this review with us.
One thing for sure, it is close to everything. I was there for the conference. And the short walk was enjoyable and nice. The cons, no room service is a little hard for business travelers. The shower (at least in my room) is like dripping at max setting. Luckily, the weather was warm. I would complain if it is during the winter time. The area is very […] noisy. Guess that is living in downtown. The four nights I was there, there was a shooting at the corner of the hotel and Market. And yes, I can actually hear gun shots from my room. Thats how close it was. And a few ambulance calls between midnight to 5am. I have photos to proof each one with ambulance and police all over looking for the shooter. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments on your recent stay. I am pleased to hear you enjoyed our location for the convenience of getting around town. I apologize however for the incidents that occurred outside the hotel and can understand this must have been upsetting while trying to rest. I will share your feedback with the team to help us improve in the future. Thank you again for letting us know.
"Friendly and helpful staff."
Overall it was a great experience. The staff was helpful and friendly, the hotel was clean and comfortable. All in all, it was a good experience and I would stay at the hotel again.Genuine Hotels.com guest review
"Close to Powell Bart;$20 WiFi Charge;$100 Holdings"
I love the hotel. The exterior of the hotel isn't flashy, in fact it is tucked away by its box type setting. Once you get inside, you need to go to second floor to check in. It's a nice place. The only downside is the charges on Wi-Fi. $17-20 for Wi-Fi. It's been four days since I check out on the hotel and the $100 holdings is still in my account so […] beware of that one. Read moreGenuine Hotels.com guest review
"Not The Same"
I have always loved staying at the Parc55 while in town. Great rooms, beautiful views, you name it, bit this last stay just made me sad. A once glorious and cool place to stay has fallen on hard times. The feel of the rooms are now dated. The carpets and curtains look their age, and the once splendid bathrooms now have cheap shampoos and conditioners, […] plus bathroom fixtures that don't work. Don't expect to find a mini bar or even a fridge in your room. What was once standard is gone. No cool drinks or leftovers allowed. Speaking of food...all room service stopped at parc on August 1 2014. No more late night treats or breakfast. You have to traipse down to he lobby and eat in the uncomfortable restaurant off the lobby if you want food. The staff was good enough to print up a cheap flyer of places that deliver, but 35 dollar minimum is too much. I'll end this review by stating I called the consierge three times during my stay and the phone was Neve answered once. Parc55 is an apathetic, sad shell of what it once was. I cannot recommend and after ten years of faithful loyalty, I am now seeking a new place to stay on my next trip to SF. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to review us. We apologize your most recent stay was less than excellent. We do understand the frustration of closing our room service department and are very sorry this affects your decision to stay with us in the future. We value your feedback and loyalty very much, I will share all of these comments with the team to help us improve in the areas we still have in our hotel. Thank you again for sharing this with us.
"Good but not perfect"
The hotel location is perfect with steps from the union square and the room was really great and it only misses having a refrigerator (one should ask the room service to bring one if needed). the only pros that the room has is that the windows do not prevent the sounds from the streets and it is really annoying till the late at night. The Valet parking […] costs around $51 a night and it they don’t offer a free wifi. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We are pleased to hear you enjoyed our location however I apologize if the city sounds kept you up at night. We do provide complimentary ear plugs in all of our guestrooms. Thank you again for the feedback. All the best
"In the heart of the city"
It was perfect! Staff was exceptional; rooms were clean and welcomingGenuine Hotels.com guest review
"Awesome rooms & friendly staff"
The rooms are very spacious and well furnished. The staff always went out of their way to make our stay enjoyable and as easy as possible. It's waking distance to Union Square and surrounded by tons of amazing restaurants & shopping.Genuine Hotels.com guest review
"Needs a customer service course - I wont be back"
Started out great - booked THREE rooms for my adult family to stay. They just stopped room service in August. BAD IDEA! Front desk had no clue how to resolve an issue, management needs to better train their staff to accommodate guests paying this kind of money in the area they are in!!!! We called Gwendolyn at the front desk to ask where we could find […] a vending machine in the hotel or a way to get a bottle of water to our room. We were told that service is only for guests on HIGHER floors but we could walk (at 11 pm) about a block to the local CVS and buy all the beer, wine and snacks we needed. We didn't ask for beer/wine/snacks. We asked for water!!!! My husband and son both have C-Pap machines that require water and we forgot to purchase water that day; so we ended up using tap water. With a restaurant in-house, I find it hard to believe that they can't at least provide water for their guests at a charge!!!! I called to speak to a manager after we checked out and was told that they have requested upper management to allow them these services but are still unable to accommodate these requests. Sorry.... I wont be back to the Parc. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to review us. Let me start by saying how very sorry we are for the inconvenience of closing our room service department. This is a tough time for the hotel and we are trying to tie up all the loose ends. We have requested to have water available in all vending machines starting this week. I am going to speak with my team to find out why we are not offering our guests to purchase bottled water through the bar. We value your feedback very much and will utilize it to help us improve and learn from these challenges for the future. We apologize again that your stay was not more enjoyable. All the best
It stopped room service which is a big thing when you are traveling for business and are tired when you return to the room. I think that should be mentioned when renting the room.Genuine Hotels.com guest review
Nice stay. We slept really well there. But we were supposed to have a room with a view on the 16th floor instead we got a (still nice) room on the 6th floor with a poor view. That's a shame. But I recommend staying in this hotel.Genuine Hotels.com guest review
"Of all the options in Frisco"
I LOVE staying at Parc 55. They do there best to go above and beyond always. Their managers are attentive to the errors of their staff. I stay here every time I come to San FranGenuine Hotels.com guest review
It was our first time in San Francisco and the stay in the hotel was great! the convenient location allowed us to move easier .Everything was clean and the the beds were comfortable! great experience!Genuine Hotels.com guest review
"Great luxury hotel"
I was upgraded to a Jr Suite, at check in. I thought the room reasonably priced and more spacious than I expected. The location was great for work and pleasure.Genuine Hotels.com guest review
The hotel was good, the restaurant was very good. Had a very nice dinner there one evening. Staff were friendly and helpful.Genuine Hotels.com guest review
Didn't know I have to pay for the parking and wifi.Genuine Hotels.com guest review
"Awesome customer service - must stay here!"
Beautiful hotel, great location, excellent staff. Highly recommend!Genuine Hotels.com guest review
Very happy with our stay at the Parc 55. We had an upper floor with a view and were pleased with the room cleanliness and amenities. Fast elevators and good valet made getting around easy. Very nice lounge area, especially at night. Location is ok. Being around the corner from BART transit stop and cable car turnaround is nice. Neighborhood is "colorful". […] Be cautious of time and direction of travel if on foot. Read moreGenuine Hotels.com guest review
"Nice stay in Union Square"
Great hotel, nice front desk greeting. clean and comfortable.Expensive valet parking.... per Union Square hotels... asked for free wifi and was also upgraded as I arrived very late and they had a nice room un-booked. Would definitely stay again. Buffet breakfast was nice but a bit pricey... so I ate a lot.Genuine Hotels.com guest review
"Great hotel with horrible management."
We stayed here when we missed our sf flight due to Paul McCartney concert traffic. We had booked it through hotels.com because it's so convenient, but my friend was logged in on my ipad where my wife's account was the default, so the booking was on my credit card with my name in hotels.com but my wife's name on the room. I could prove all of this at […] 10 pm when I was checking in without having eaten dinner yet. The woman at the counter was pretty rude and matter of fact. She said they needed her there. I had my wife jump on the phone and could have given them a texted copy of her drivers license but that wasn't budging the woman. I asked for her manager and she went and asked him and came back to tell me he said no. I asked for him to come out and talk to me and he did. Omar, the manager, listened to my story without any emotion in his eyes. He then said no. I asked him to think about how he would feel in the same situation and he said, "it's protocol." He explained that I should not have booked through a third party and if I booked through them they would have let me. The story ends well. Hotels.com got on the phone and worked it all out for meal they were amazing and fixed it. I am just shocked that a hotel would not be nice and flexible in the age of social media! Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for giving us feedback on your recent stay. Let me start by saying how sorry I am for the rude service you received at our hotel. This is completely unacceptable and will be addressed with the team members. Omar is no longer a manager at our hotel, but I will make sure our desk agents are offering nothing but great service to our guests. We do have a protocol for security purposes but we should have been more understanding and assisted with contacting hotels.com to make sure you were able to check into your wife’s room. Thank you for taking the time to share this with us and I hope the remainder of your stay was enjoyable. All the best
"Great location close to Union Square."
The Parc 55 is a very nice, modern hotel close to shopping, restaurants, and transportation. We've stared there twice. The rooms are clean but lack extras such as a mini refrigerator or a mini bar. The rooms also don't have much space for unpacking clothing. The people at check in are friendly and helpful. Both times we stayed, we were upgraded to a […] higher floor because we were staying for several days. Read moreGenuine Hotels.com guest review
"Comfortable room, perfect location"
The bed was very comfortable, and there was a lot of space in the room. We had a view that was unbeatable. We walked to almost all of our activities, including shopping and dining. The staff was friendly and helpful. Only one thing could have made the stay perfect, and that would have been a faster internet signal. Nevertheless, we would stay there […] again in a minute. Read moreGenuine Hotels.com guest review
Everything was great. The bellman was the only rude person I encountered.Genuine Hotels.com guest review
Hotel is ok, no room service and then they re closing the restaurant.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, yes unfortunate our room serviced department is closed, however our cityhouse restaurant is not. We apologize for the inconvenience of having room service closed and for the confusion about our restaurant. Thanks again.
Check-in was less than efficient, was told the reservation was not in their system. Called hotels.com and they re-confirmed the reservation, went back to the desk and the representative still told me it didn't exist. I called Hotels.com again. Went back to the front desk and someone else helped me and she found it immediately. When the staff member […] walked up I told her that the reservation was there. She said ooopppsss and walked away. No sorry, no apology, no nothing. It was as if I inconvenienced her. My grandchildren and I stood around for over 2 hours and she said oopppss. Thanks to the other staff member she upgraded us to a bay view for all the trouble...... My husband said never ever again at this hotel.........Ridiculous.......... Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this unfortunate experience with us. I am extremely sorry this happened during your check in at our hotel. Totally unacceptable and I will review this feedback with the team to make sure we improve in the future. Thank you for letting us know, we hope the remainder of your stay in the upgraded room was enjoyable. All the best.
Great location in Union square area. Check in line a bit long but not bad. Everyone was friendly and helpful at the hotel especially Diane , concierge. Recommend the best restaurants in the area. We would stay againGenuine Hotels.com guest review
"Terrible hotel, terrible service"
Will never stay at this hotel again. This was my first time staying here, I arrived at 10:45pm and was told my room was not ready and that it wouldn't be ready for 45 more mins. I asked my options and it was either wait minimum 45 mins or move to another 3 star random hotel in the wharf I had never heard of and that looked 10 steps below the pard 55 […] hotel. I opted to wait and sat on bench right in front of check in desk. I asked the guy if I needed to keep checking in and he said no he would let me know as soon as it was ready. 40 mins later 2 guys walked in with bags and were given keys to 2 separate rooms. I walked up to ask if mine was ready the guy said whats your last name? Asked for my ID again as if he hadn't checked it the first time then said yes its ready. I went to my room which smelled like strong bleach throughout the room and the window opened to a mini roof that had constructions and trash cans on it right in front of my window. I got 5 hours of sleep before checking out the next morning. The tub did not drain and would back up so I could only take a 4 minute shower. Terrible hotel and service. Do not recommend ever. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you Lisa for taking the time to review us. I am extremely sorry to hear you had a bad experience with us. I completely understand your frustration and we definitely could have handled this situation better. I will review this with my Front Desk team to make sure we are following through on late arrivals when rooms aren’t ready. Also I apologize for the bleach smell and will share this with my housekeeping team. Again our deepest apologies for your stay being less than excellent. Thank you again for letting us know.
Clean, nothing too fancy, but has all the necessities. Location is unbeatable in regard to public transit to landmarks/attractions.Genuine Hotels.com guest review
"Close to BART and shopping."
Love the location, and the hotel was great.Genuine Hotels.com guest review
"great stay but internet will cost you extra"
Everything was great we had a great time, but we would have been more excited to have a spa or pool and free wifi for the hotel guestsGenuine Hotels.com guest review
"I'd Stay Here again"
Nice hotel, with a large lobby area. Our room was a premier King Suite on the 29th floor, at the corner of the building, giving us beautiful views from 2 sides of the room. Hotel was close enough to be able to walk to a lot of places. The only negative for me was that the mattress was a little harder than I like, but my husband, who loves hard mattresses […] was in heaven. Read moreGenuine Hotels.com guest review
"Good solid hotel"
I felt that we made a good choice staying at the Parc 55 on a recent trip to San Francisco. Our hotel room was ready when we checked in and it was clean and comfortable. My only complaint is that while it is close to the cable turnaround and BART, there are also many street people and homeless hanging around the hotel. There is not much the hotel can […] do about it and unfortunately it made us uncomfortable walking back to our hotel at night. Read moreGenuine Hotels.com guest review
Very nice hotel with very centric location close access to subway, Central Park and Broadway. Elegant and modern lobby. The rooms are very small and there is no place to put things in the bathroom so its not too appropiate if you are going with family, but overall is a very good place with excellent service.Genuine Hotels.com guest review
I scored a room on the 31st floor with beautiful views of the city. Conveniently located right off the Powell BART stop.Genuine Hotels.com guest review
"Great Family Vacation in San Francisco"
We loved the Parc55. We landed in SFO, jumped on the BART and headed to Union Square. When we exited Powell, as we walked up, the Parc55 was just across the street. Check in was easy, and we were even upgraded to a higher floor in consideration of our kids. No noise from the street level. We had a gorgeous view of the Bay. I would definitely bring my […] family back here. Read moreGenuine Hotels.com guest review
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