The hotel was good, the restaurant was very good. Had a very nice dinner there one evening. Staff were friendly and helpful.Genuine Hotels.com guest review
Didn't know I have to pay for the parking and wifi.Genuine Hotels.com guest review
"Awesome customer service - must stay here!"
Beautiful hotel, great location, excellent staff. Highly recommend!Genuine Hotels.com guest review
Very happy with our stay at the Parc 55. We had an upper floor with a view and were pleased with the room cleanliness and amenities. Fast elevators and good valet made getting around easy. Very nice lounge area, especially at night. Location is ok. Being around the corner from BART transit stop and cable car turnaround is nice. Neighborhood is "colorful". […] Be cautious of time and direction of travel if on foot. Read moreGenuine Hotels.com guest review
"Nice stay in Union Square"
Great hotel, nice front desk greeting. clean and comfortable.Expensive valet parking.... per Union Square hotels... asked for free wifi and was also upgraded as I arrived very late and they had a nice room un-booked. Would definitely stay again. Buffet breakfast was nice but a bit pricey... so I ate a lot.Genuine Hotels.com guest review
"Great hotel with horrible management."
We stayed here when we missed our sf flight due to Paul McCartney concert traffic. We had booked it through hotels.com because it's so convenient, but my friend was logged in on my ipad where my wife's account was the default, so the booking was on my credit card with my name in hotels.com but my wife's name on the room. I could prove all of this at […] 10 pm when I was checking in without having eaten dinner yet. The woman at the counter was pretty rude and matter of fact. She said they needed her there. I had my wife jump on the phone and could have given them a texted copy of her drivers license but that wasn't budging the woman. I asked for her manager and she went and asked him and came back to tell me he said no. I asked for him to come out and talk to me and he did. Omar, the manager, listened to my story without any emotion in his eyes. He then said no. I asked him to think about how he would feel in the same situation and he said, "it's protocol." He explained that I should not have booked through a third party and if I booked through them they would have let me. The story ends well. Hotels.com got on the phone and worked it all out for meal they were amazing and fixed it. I am just shocked that a hotel would not be nice and flexible in the age of social media! Read moreGenuine Hotels.com guest review
"Great location close to Union Square."
The Parc 55 is a very nice, modern hotel close to shopping, restaurants, and transportation. We've stared there twice. The rooms are clean but lack extras such as a mini refrigerator or a mini bar. The rooms also don't have much space for unpacking clothing. The people at check in are friendly and helpful. Both times we stayed, we were upgraded to a […] higher floor because we were staying for several days. Read moreGenuine Hotels.com guest review
"Comfortable room, perfect location"
The bed was very comfortable, and there was a lot of space in the room. We had a view that was unbeatable. We walked to almost all of our activities, including shopping and dining. The staff was friendly and helpful. Only one thing could have made the stay perfect, and that would have been a faster internet signal. Nevertheless, we would stay there […] again in a minute. Read moreGenuine Hotels.com guest review
Everything was great. The bellman was the only rude person I encountered.Genuine Hotels.com guest review
Hotel is ok, no room service and then they re closing the restaurant.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, yes unfortunate our room serviced department is closed, however our cityhouse restaurant is not. We apologize for the inconvenience of having room service closed and for the confusion about our restaurant. Thanks again.
Check-in was less than efficient, was told the reservation was not in their system. Called hotels.com and they re-confirmed the reservation, went back to the desk and the representative still told me it didn't exist. I called Hotels.com again. Went back to the front desk and someone else helped me and she found it immediately. When the staff member […] walked up I told her that the reservation was there. She said ooopppsss and walked away. No sorry, no apology, no nothing. It was as if I inconvenienced her. My grandchildren and I stood around for over 2 hours and she said oopppss. Thanks to the other staff member she upgraded us to a bay view for all the trouble...... My husband said never ever again at this hotel.........Ridiculous.......... Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this unfortunate experience with us. I am extremely sorry this happened during your check in at our hotel. Totally unacceptable and I will review this feedback with the team to make sure we improve in the future. Thank you for letting us know, we hope the remainder of your stay in the upgraded room was enjoyable. All the best.
Great location in Union square area. Check in line a bit long but not bad. Everyone was friendly and helpful at the hotel especially Diane , concierge. Recommend the best restaurants in the area. We would stay againGenuine Hotels.com guest review
"Terrible hotel, terrible service"
Will never stay at this hotel again. This was my first time staying here, I arrived at 10:45pm and was told my room was not ready and that it wouldn't be ready for 45 more mins. I asked my options and it was either wait minimum 45 mins or move to another 3 star random hotel in the wharf I had never heard of and that looked 10 steps below the pard 55 […] hotel. I opted to wait and sat on bench right in front of check in desk. I asked the guy if I needed to keep checking in and he said no he would let me know as soon as it was ready. 40 mins later 2 guys walked in with bags and were given keys to 2 separate rooms. I walked up to ask if mine was ready the guy said whats your last name? Asked for my ID again as if he hadn't checked it the first time then said yes its ready. I went to my room which smelled like strong bleach throughout the room and the window opened to a mini roof that had constructions and trash cans on it right in front of my window. I got 5 hours of sleep before checking out the next morning. The tub did not drain and would back up so I could only take a 4 minute shower. Terrible hotel and service. Do not recommend ever. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you Lisa for taking the time to review us. I am extremely sorry to hear you had a bad experience with us. I completely understand your frustration and we definitely could have handled this situation better. I will review this with my Front Desk team to make sure we are following through on late arrivals when rooms aren’t ready. Also I apologize for the bleach smell and will share this with my housekeeping team. Again our deepest apologies for your stay being less than excellent. Thank you again for letting us know.
Clean, nothing too fancy, but has all the necessities. Location is unbeatable in regard to public transit to landmarks/attractions.Genuine Hotels.com guest review
"Close to BART and shopping."
Love the location, and the hotel was great.Genuine Hotels.com guest review
"great stay but internet will cost you extra"
Everything was great we had a great time, but we would have been more excited to have a spa or pool and free wifi for the hotel guestsGenuine Hotels.com guest review
"I'd Stay Here again"
Nice hotel, with a large lobby area. Our room was a premier King Suite on the 29th floor, at the corner of the building, giving us beautiful views from 2 sides of the room. Hotel was close enough to be able to walk to a lot of places. The only negative for me was that the mattress was a little harder than I like, but my husband, who loves hard mattresses […] was in heaven. Read moreGenuine Hotels.com guest review
"Good solid hotel"
I felt that we made a good choice staying at the Parc 55 on a recent trip to San Francisco. Our hotel room was ready when we checked in and it was clean and comfortable. My only complaint is that while it is close to the cable turnaround and BART, there are also many street people and homeless hanging around the hotel. There is not much the hotel can […] do about it and unfortunately it made us uncomfortable walking back to our hotel at night. Read moreGenuine Hotels.com guest review
Very nice hotel with very centric location close access to subway, Central Park and Broadway. Elegant and modern lobby. The rooms are very small and there is no place to put things in the bathroom so its not too appropiate if you are going with family, but overall is a very good place with excellent service.Genuine Hotels.com guest review
I scored a room on the 31st floor with beautiful views of the city. Conveniently located right off the Powell BART stop.Genuine Hotels.com guest review
"Great Family Vacation in San Francisco"
We loved the Parc55. We landed in SFO, jumped on the BART and headed to Union Square. When we exited Powell, as we walked up, the Parc55 was just across the street. Check in was easy, and we were even upgraded to a higher floor in consideration of our kids. No noise from the street level. We had a gorgeous view of the Bay. I would definitely bring my […] family back here. Read moreGenuine Hotels.com guest review
The hotel was beautiful, the room was large for a San Francisco hotel. The hotel restaurant was on point and the drinks were great. It was scary to leave the hotel at night though. Right around one corner were a large amount of homeless and around the other corner was a soup kitchen.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing the nice comments about our hotel and restaurant. I apologize if you did not enjoy our location. We appreciate your feedback. All the best.
"Comfy but somewhat dated rooms"
The room & bathroom more "tired" in reality than on site photos but beds very comfy & bathroom a good size! Housekeeping did a nice job & we had a room service breakfast that was quick, tasty & employee who brought it to our room was funny & personable! On 22nd floor so had a great view but you still here sirens but hey, it's SF! A mini fridge in the […] room would be a great addition. Near shopping & that made my teenage daughter very happy!! Read moreGenuine Hotels.com guest review
Great location. $10-$15 cab to pretty much anywhere in City. Easy access to cable cars and shopping. Clean comfortable beds. The hotel just felt good. Great value for around $200/night on hotels.comGenuine Hotels.com guest review
Good comfortable, clean room with good bed. Good restaurants. Great staff! The he hotel is in a good location ( right in the shopping district ) but also on the edge of a rough side of town. Police and ambulance sirens going off at all hours. I guess it is to be expected in cities the size of San Francisco.Genuine Hotels.com guest review
very clean,kind staff, but cigarette smell in hotel room. There were baggers near the hotel.Genuine Hotels.com guest review
"O.K. but there are better hotels around that ar"
Staff was great, proximity to Bart is excellent and the view from the room was great. My main complaint would be how firm the mattress is, it's actually hard to sleep on at least for my wife and I. The noise was terrible, ambulances, police cars and fire engines were going all the time, maybe it was just a busy two nights but I doubt it.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay with us. We are pleased to hear you enjoyed our location, friendly staff and views. I apologize if you found out beds to be uncomfortable and will share this with the team. Thanks again for letting us know.
"Had an amazing stay"
This hotel was really nice . Coming from Las Vegas it's hard for hotels to impress us but Parc 55 did just that . Oh and the restaurant city house was deliciousGenuine Hotels.com guest review
The phone message light blinked all night (even though we had no message and front desk said they would turn it off). Drapes were hanging down in places (but black-out curtains were fine, so no problem). The safe in the room did not work.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your experience with us. I am very sorry to hear all the complications you had with you room. I will review this feedback with the team to make sure we are being more thorough and following through with items reported. We apologize again, thank you for letting us know.
"Excellent Value/ Location --only one complaint"
Hotel was relatively large and is an excellent value given Hotels.com pricing. It had all the accoutrements of a large, well-run chain hotel. The location is very good for access to Union Square and transportation, but if you exit the hotel and head in the direction opposite of Union Square, you immediately enter a more dangerous neighborhood that is […] run down and a bit scary--this is my only gripe. All else is excellent. Read moreGenuine Hotels.com guest review
"Nice location, decent hotel"
Good location, awesome gym.Genuine Hotels.com guest review
"great location, nice views from upper floors"
good service, unmemorable but pleasant stay.Genuine Hotels.com guest review
"Not as advertised"
U have to pay extra for parking, a lot. No free breakfast. The guy at the restaurant was rude. False advertising.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, we apologize if you felt our parking was expensive. I can assure you our lot (run by Pro Park America) charges competitive rates with the surrounding hotels. Rudeness is totally unacceptable and I will share these comments with our restaurant team. Sorry again your stay was not more enjoyable.
"Better than I expected"
Hotel was great. Price seemed comparable to other similar star hotels in the area. I was initially hesitant reading some reviews before booking. Rooms were a little small but clean. Staff members were very nice & accommodating. Great location if you want to be close to Union square. Would definitely stay there again. Only downside are no free amenities […] such as free wi-fi. Read moreGenuine Hotels.com guest review
Only complaint was that the shower handle was very difficult to turn and pull and there was only hot water for shower - even when turned to cold only - so couldn't shower.Genuine Hotels.com guest review
Really loved itGenuine Hotels.com guest review
A little bit excessive with the taxes ( over 50$) and 49$ valet parking made it well over 100 more then anticipated to pay to sleep and shower as I passed thru SFGenuine Hotels.com guest review
Our new favorite place to stay in San Francisco. We took Bary in to town and used Muni the whole time. Convenient is an understatement. The hotel staff was friendly and helpful and made you feel like you were home each time we returned from an excursion. Great three days!Genuine Hotels.com guest review
"Great location, expensive to park"
I liked the room and location. The staff was friendly and helpful. While not too close to wharf, very close to cable car to get to wharf. The only thing I didn't like was that it cost $50 day to park.Genuine Hotels.com guest review
"Don't get what you pay for"
Every single little thing had to be purchased separately. If I pay as much as I did for a few nights in the hotel the least they can do is give me a complimentary cup of coffee. I had an issue with my room and the front desk manager would not speak with me saying he was tied up. I used to work at Wyndham in college and back then even if the manager […] was tied up he would have personally followed up with me later in the day. Room was VERY noisy, could hear all outside noise and woke up several times during the night. Also, thought it was small for the price. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this feedback with us. I am extremely sorry to hear you experienced some complications during your stay. A manager most definitely should have followed up with you and I will follow up with them in regards to this review. We apologize again that your stay was not more enjoyable. Thank you for taking the time to let us know.
"Would stay here again"
Great customer service and great roomGenuine Hotels.com guest review
Everything else is great about this hotel it's just the parking that sucks.. Parked at the hotel and paid about fifty bucks.. Too much.. but then it's city life.. worth every single penny spent..Genuine Hotels.com guest review
"Great Location, Great Hotel!"
We truly enjoyed our stay at the Parc 55 Wyndham. The staff was extremely nice and very accommodating with any of our needs. The location was fantastic and there were so many restaurants, shopping and fun activities close to the hotel. Our only complaint was the comfort of the pillows in the room. They were very stiff and had no give to them. Every […] morning my husband and I had stiff necks. Other than that little bitty complaint, everything else about our stay was top notch! I would definitely stay there again! Read moreGenuine Hotels.com guest review
Bed and room and view was awesome! Loved the location.Genuine Hotels.com guest review
"All around great experience!!"
The Parc 55 Wyndham Hotel was great! The beds were comfortable and the room was clean. The concierge was super helpful to us! The location is great for San Francisco sightseeing, transportation and eating! We stayed in 5 hotels while traveling around California and this was definitely our favorite one! The one thing we wish we had was a small refrigerator […] in the room. Other than that, I highly recommend this Hotel. Read moreGenuine Hotels.com guest review
"San Francisco weekend"
We enjoyed our weekend in The City. Went for some R&R and it was nice to relax in the cooler weather. Close by to some great restaurants, shopping, movies and sights.Genuine Hotels.com guest review
Just decent,is not a four stars hotel ,is a 3 stars hotel and worth the price that you paid for the room.Good attention from the personal,they need to renew the furniture to make it a four star hotel.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We greatly value your feedback on your recent visit. I am glad you enjoyed the friendly service from our staff. We apologize your experience was only average and will utilize these comments to help better our hotel in the future. Thanks again.
"Great stay but ambulance sirens every night"
We had an overall great hotel and convenient location. It was modern, clean and comfortable. Their service was very good as well. The biggest complaint I have is that the hotel being so close to a very large busy main street, ambulance and fire truck sirens passed by every night late into the night for all 4 nights we were there. The piercing sirens […] echoed between the buildings of Union Square. Even with curtains drawn, it was hard to fall asleep. We should have asked for more ear plugs (they provided 1 pair). Read moreGenuine Hotels.com guest review
Hotel was very nice and clean. Location was perfect for us since we used the muni system, the cable car and F line both stop very close to the hotel. Only possiblr downside was that you don't get anything complimentary, like water or wifi, which we received at other hotels.Genuine Hotels.com guest review
the room we were assigned was next to the Fusion Hotel which we later found out has a "club" and both nights we stayed there the crowd exiting the "club" were extremely loud and obnoxious...it was a total mob scene and went on one night for several hours....screaming, yelling, etc the following night thank goodness it only lasted for over one hour.we […] did discuss this when we checked out and they comped us$35.00 (wow) off our bill.I would not stay on that side of the hotel again. The TV didnt work correctly and we notify the housekeeping, but nothing was ever done. walls very thin could hear next door guests late into the night....other than that...it was a nice hotel.....not sure I would stay there again though. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We greatly value your feedback on your recent visit. We apologize your experience was less than excellent and will utilize these comments to help better our hotel in the future. I am sharing your comments to the Housekeeping and Front Office managers to better our guest experience. We are sorry again that your stay was not more enjoyable. We hope to have the chance to impress you on a future visit. All the best,
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