"Awesome rooms & friendly staff"
The rooms are very spacious and well furnished. The staff always went out of their way to make our stay enjoyable and as easy as possible. It's waking distance to Union Square and surrounded by tons of amazing restaurants & shopping.Genuine Hotels.com guest review
"Needs a customer service course - I wont be back"
Started out great - booked THREE rooms for my adult family to stay. They just stopped room service in August. BAD IDEA! Front desk had no clue how to resolve an issue, management needs to better train their staff to accommodate guests paying this kind of money in the area they are in!!!! We called Gwendolyn at the front desk to ask where we could find […] a vending machine in the hotel or a way to get a bottle of water to our room. We were told that service is only for guests on HIGHER floors but we could walk (at 11 pm) about a block to the local CVS and buy all the beer, wine and snacks we needed. We didn't ask for beer/wine/snacks. We asked for water!!!! My husband and son both have C-Pap machines that require water and we forgot to purchase water that day; so we ended up using tap water. With a restaurant in-house, I find it hard to believe that they can't at least provide water for their guests at a charge!!!! I called to speak to a manager after we checked out and was told that they have requested upper management to allow them these services but are still unable to accommodate these requests. Sorry.... I wont be back to the Parc. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to review us. Let me start by saying how very sorry we are for the inconvenience of closing our room service department. This is a tough time for the hotel and we are trying to tie up all the loose ends. We have requested to have water available in all vending machines starting this week. I am going to speak with my team to find out why we are not offering our guests to purchase bottled water through the bar. We value your feedback very much and will utilize it to help us improve and learn from these challenges for the future. We apologize again that your stay was not more enjoyable. All the best
It stopped room service which is a big thing when you are traveling for business and are tired when you return to the room. I think that should be mentioned when renting the room.Genuine Hotels.com guest review
Nice stay. We slept really well there. But we were supposed to have a room with a view on the 16th floor instead we got a (still nice) room on the 6th floor with a poor view. That's a shame. But I recommend staying in this hotel.Genuine Hotels.com guest review
"Of all the options in Frisco"
I LOVE staying at Parc 55. They do there best to go above and beyond always. Their managers are attentive to the errors of their staff. I stay here every time I come to San FranGenuine Hotels.com guest review
It was our first time in San Francisco and the stay in the hotel was great! the convenient location allowed us to move easier .Everything was clean and the the beds were comfortable! great experience!Genuine Hotels.com guest review
"Great luxury hotel"
I was upgraded to a Jr Suite, at check in. I thought the room reasonably priced and more spacious than I expected. The location was great for work and pleasure.Genuine Hotels.com guest review
The hotel was good, the restaurant was very good. Had a very nice dinner there one evening. Staff were friendly and helpful.Genuine Hotels.com guest review
Didn't know I have to pay for the parking and wifi.Genuine Hotels.com guest review
"Awesome customer service - must stay here!"
Beautiful hotel, great location, excellent staff. Highly recommend!Genuine Hotels.com guest review
Very happy with our stay at the Parc 55. We had an upper floor with a view and were pleased with the room cleanliness and amenities. Fast elevators and good valet made getting around easy. Very nice lounge area, especially at night. Location is ok. Being around the corner from BART transit stop and cable car turnaround is nice. Neighborhood is "colorful". […] Be cautious of time and direction of travel if on foot. Read moreGenuine Hotels.com guest review
"Nice stay in Union Square"
Great hotel, nice front desk greeting. clean and comfortable.Expensive valet parking.... per Union Square hotels... asked for free wifi and was also upgraded as I arrived very late and they had a nice room un-booked. Would definitely stay again. Buffet breakfast was nice but a bit pricey... so I ate a lot.Genuine Hotels.com guest review
"Great value in Union Square"
I have stayed here four times. This hotel has become my go to hotel because I think it is the best value in the area. The rooms are clean and comfortable. The staff is excellent. The views from the rooms can be incredible.Genuine Expedia guest review
"Great hotel with horrible management."
We stayed here when we missed our sf flight due to Paul McCartney concert traffic. We had booked it through hotels.com because it's so convenient, but my friend was logged in on my ipad where my wife's account was the default, so the booking was on my credit card with my name in hotels.com but my wife's name on the room. I could prove all of this at […] 10 pm when I was checking in without having eaten dinner yet. The woman at the counter was pretty rude and matter of fact. She said they needed her there. I had my wife jump on the phone and could have given them a texted copy of her drivers license but that wasn't budging the woman. I asked for her manager and she went and asked him and came back to tell me he said no. I asked for him to come out and talk to me and he did. Omar, the manager, listened to my story without any emotion in his eyes. He then said no. I asked him to think about how he would feel in the same situation and he said, "it's protocol." He explained that I should not have booked through a third party and if I booked through them they would have let me. The story ends well. Hotels.com got on the phone and worked it all out for meal they were amazing and fixed it. I am just shocked that a hotel would not be nice and flexible in the age of social media! Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for giving us feedback on your recent stay. Let me start by saying how sorry I am for the rude service you received at our hotel. This is completely unacceptable and will be addressed with the team members. Omar is no longer a manager at our hotel, but I will make sure our desk agents are offering nothing but great service to our guests. We do have a protocol for security purposes but we should have been more understanding and assisted with contacting hotels.com to make sure you were able to check into your wife’s room. Thank you for taking the time to share this with us and I hope the remainder of your stay was enjoyable. All the best
We parked at another garage close to it and only cost $24 for an overnight parking whereas it would cost 60 plus tips for the valet. It has small room and relatively old. It costed 600 for staying one night but No free wifi and breakfast included. I will choose other place next time for sure.Genuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I apologize you felt the rate paid was not equal in value. Out room rates due fluctuate and I am sorry this was during a very busy time for us. We appreciate your feedback, thank you for letting us know.
"Great location close to Union Square."
The Parc 55 is a very nice, modern hotel close to shopping, restaurants, and transportation. We've stared there twice. The rooms are clean but lack extras such as a mini refrigerator or a mini bar. The rooms also don't have much space for unpacking clothing. The people at check in are friendly and helpful. Both times we stayed, we were upgraded to a […] higher floor because we were staying for several days. Read moreGenuine Hotels.com guest review
"Comfortable room, perfect location"
The bed was very comfortable, and there was a lot of space in the room. We had a view that was unbeatable. We walked to almost all of our activities, including shopping and dining. The staff was friendly and helpful. Only one thing could have made the stay perfect, and that would have been a faster internet signal. Nevertheless, we would stay there […] again in a minute. Read moreGenuine Hotels.com guest review
Everything was great. The bellman was the only rude person I encountered.Genuine Hotels.com guest review
Hotel is ok, no room service and then they re closing the restaurant.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, yes unfortunate our room serviced department is closed, however our cityhouse restaurant is not. We apologize for the inconvenience of having room service closed and for the confusion about our restaurant. Thanks again.
Check-in was less than efficient, was told the reservation was not in their system. Called hotels.com and they re-confirmed the reservation, went back to the desk and the representative still told me it didn't exist. I called Hotels.com again. Went back to the front desk and someone else helped me and she found it immediately. When the staff member […] walked up I told her that the reservation was there. She said ooopppsss and walked away. No sorry, no apology, no nothing. It was as if I inconvenienced her. My grandchildren and I stood around for over 2 hours and she said oopppss. Thanks to the other staff member she upgraded us to a bay view for all the trouble...... My husband said never ever again at this hotel.........Ridiculous.......... Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this unfortunate experience with us. I am extremely sorry this happened during your check in at our hotel. Totally unacceptable and I will review this feedback with the team to make sure we improve in the future. Thank you for letting us know, we hope the remainder of your stay in the upgraded room was enjoyable. All the best.
Great location in Union square area. Check in line a bit long but not bad. Everyone was friendly and helpful at the hotel especially Diane , concierge. Recommend the best restaurants in the area. We would stay againGenuine Hotels.com guest review
"Very overpriced for the experience."
Served the purpose of having a place to stay close to our event but overall underwhelming. Relatively clean but generally unwelcoming.Genuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments on your recent experience. We apologize your stay was less than excellent. We appreciate you taking the time to let us know, we hope to have the chance to impress you in the future.
"Nice but disappointing"
As a "luxury" hotel, my expectations were a little higher. I was disappointed with the feel of the hotel. It just seemed old.Genuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay with us. We apologize your experience was less than excellent. We value your review and will share these comments with the team to help us improve in the future. Thanks again
"Terrible hotel, terrible service"
Will never stay at this hotel again. This was my first time staying here, I arrived at 10:45pm and was told my room was not ready and that it wouldn't be ready for 45 more mins. I asked my options and it was either wait minimum 45 mins or move to another 3 star random hotel in the wharf I had never heard of and that looked 10 steps below the pard 55 […] hotel. I opted to wait and sat on bench right in front of check in desk. I asked the guy if I needed to keep checking in and he said no he would let me know as soon as it was ready. 40 mins later 2 guys walked in with bags and were given keys to 2 separate rooms. I walked up to ask if mine was ready the guy said whats your last name? Asked for my ID again as if he hadn't checked it the first time then said yes its ready. I went to my room which smelled like strong bleach throughout the room and the window opened to a mini roof that had constructions and trash cans on it right in front of my window. I got 5 hours of sleep before checking out the next morning. The tub did not drain and would back up so I could only take a 4 minute shower. Terrible hotel and service. Do not recommend ever. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you Lisa for taking the time to review us. I am extremely sorry to hear you had a bad experience with us. I completely understand your frustration and we definitely could have handled this situation better. I will review this with my Front Desk team to make sure we are following through on late arrivals when rooms aren’t ready. Also I apologize for the bleach smell and will share this with my housekeeping team. Again our deepest apologies for your stay being less than excellent. Thank you again for letting us know.
"It is very convenient to access to many places."
There is a fantastic housekeeping staff member....her name is Jenny and she made our stay there sooo very pleasant !!!Genuine Expedia guest review
Clean, nothing too fancy, but has all the necessities. Location is unbeatable in regard to public transit to landmarks/attractions.Genuine Hotels.com guest review
"Close to BART and shopping."
Love the location, and the hotel was great.Genuine Hotels.com guest review
"Solid 4 star but expensive."
We visited on a very busty weekend for San Francisco which drove prices high. Our rate was $350 per night. The hotel was nice, clean and well located; however I expect more for $350 per night. Parking is $68 per night!Genuine Expedia guest review
"great stay but internet will cost you extra"
Everything was great we had a great time, but we would have been more excited to have a spa or pool and free wifi for the hotel guestsGenuine Hotels.com guest review
"I'd Stay Here again"
Nice hotel, with a large lobby area. Our room was a premier King Suite on the 29th floor, at the corner of the building, giving us beautiful views from 2 sides of the room. Hotel was close enough to be able to walk to a lot of places. The only negative for me was that the mattress was a little harder than I like, but my husband, who loves hard mattresses […] was in heaven. Read moreGenuine Hotels.com guest review
"Good solid hotel"
I felt that we made a good choice staying at the Parc 55 on a recent trip to San Francisco. Our hotel room was ready when we checked in and it was clean and comfortable. My only complaint is that while it is close to the cable turnaround and BART, there are also many street people and homeless hanging around the hotel. There is not much the hotel can […] do about it and unfortunately it made us uncomfortable walking back to our hotel at night. Read moreGenuine Hotels.com guest review
Very nice hotel with very centric location close access to subway, Central Park and Broadway. Elegant and modern lobby. The rooms are very small and there is no place to put things in the bathroom so its not too appropiate if you are going with family, but overall is a very good place with excellent service.Genuine Hotels.com guest review
I scored a room on the 31st floor with beautiful views of the city. Conveniently located right off the Powell BART stop.Genuine Hotels.com guest review
"Great Family Vacation in San Francisco"
We loved the Parc55. We landed in SFO, jumped on the BART and headed to Union Square. When we exited Powell, as we walked up, the Parc55 was just across the street. Check in was easy, and we were even upgraded to a higher floor in consideration of our kids. No noise from the street level. We had a gorgeous view of the Bay. I would definitely bring my […] family back here. Read moreGenuine Hotels.com guest review
Close to everything. 2 parents 16 & 18 yr old kids, all in one room we stayed, for 7 night, lots of room for us all.Genuine Expedia guest review
The hotel was beautiful, the room was large for a San Francisco hotel. The hotel restaurant was on point and the drinks were great. It was scary to leave the hotel at night though. Right around one corner were a large amount of homeless and around the other corner was a soup kitchen.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing the nice comments about our hotel and restaurant. I apologize if you did not enjoy our location. We appreciate your feedback. All the best.
"Nice hotel close to all major points of interest."
Nice hotel that was very accommodating. Staff always courteous and friendly and try to make your stay memorable.Genuine Expedia guest review
"Comfy but somewhat dated rooms"
The room & bathroom more "tired" in reality than on site photos but beds very comfy & bathroom a good size! Housekeeping did a nice job & we had a room service breakfast that was quick, tasty & employee who brought it to our room was funny & personable! On 22nd floor so had a great view but you still here sirens but hey, it's SF! A mini fridge in the […] room would be a great addition. Near shopping & that made my teenage daughter very happy!! Read moreGenuine Hotels.com guest review
Great location. $10-$15 cab to pretty much anywhere in City. Easy access to cable cars and shopping. Clean comfortable beds. The hotel just felt good. Great value for around $200/night on hotels.comGenuine Hotels.com guest review
Good comfortable, clean room with good bed. Good restaurants. Great staff! The he hotel is in a good location ( right in the shopping district ) but also on the edge of a rough side of town. Police and ambulance sirens going off at all hours. I guess it is to be expected in cities the size of San Francisco.Genuine Hotels.com guest review
very clean,kind staff, but cigarette smell in hotel room. There were baggers near the hotel.Genuine Hotels.com guest review
"O.K. but there are better hotels around that ar"
Staff was great, proximity to Bart is excellent and the view from the room was great. My main complaint would be how firm the mattress is, it's actually hard to sleep on at least for my wife and I. The noise was terrible, ambulances, police cars and fire engines were going all the time, maybe it was just a busy two nights but I doubt it.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay with us. We are pleased to hear you enjoyed our location, friendly staff and views. I apologize if you found out beds to be uncomfortable and will share this with the team. Thanks again for letting us know.
"Had an amazing stay"
This hotel was really nice . Coming from Las Vegas it's hard for hotels to impress us but Parc 55 did just that . Oh and the restaurant city house was deliciousGenuine Hotels.com guest review
The phone message light blinked all night (even though we had no message and front desk said they would turn it off). Drapes were hanging down in places (but black-out curtains were fine, so no problem). The safe in the room did not work.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your experience with us. I am very sorry to hear all the complications you had with you room. I will review this feedback with the team to make sure we are being more thorough and following through with items reported. We apologize again, thank you for letting us know.
"Nice hotel with close access to everything"
Nice clean hotel with helpful staff. Love the location.Genuine Expedia guest review
"Nice hotel close to all the places we tour"
The hotel very pleasant staff very friendly and helpfulGenuine Expedia guest review
"Excellent Value/ Location --only one complaint"
Hotel was relatively large and is an excellent value given Hotels.com pricing. It had all the accoutrements of a large, well-run chain hotel. The location is very good for access to Union Square and transportation, but if you exit the hotel and head in the direction opposite of Union Square, you immediately enter a more dangerous neighborhood that is […] run down and a bit scary--this is my only gripe. All else is excellent. Read moreGenuine Hotels.com guest review
We sincerely appreciated early accommodations. Hotel location was ideal to many eateries and shops. We would definitely return to your hotel!Genuine Expedia guest review
"Average hotel, some times rude."
we had several noisy celebrations few stairs below us, without response of consierge.Genuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, we apologize about the noisy neighbors. We know how important a good night’s rest is while traveling. We do have 24 hour security at the hotel to help stop excessive noise after hours for our guests. Thank you again.
"Nice location, decent hotel"
Good location, awesome gym.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )