nice hotelGenuine Hotels.com guest review
"Great Location in San Francisco"
No real problems. Good, central location in SF...easy to get to shopping, get a cab, etc. There was some sort of protest going on with regard to a meeting being held in the hotel. A little uncomfortable when the police showed up, but nothing unbearable.Genuine Hotels.com guest review
Ridiculous how the parking isn't included!Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, I apologize if the high price of parking came as a surprise. We value your feedback.
Great location...but VERY loud! Can hear everything going on outside!Genuine Hotels.com guest review
"Very Nice Hotel"
Weekend getaway in SF. My only complaint was the bath supplies were very poor. Usually in this nice of a hotel, you are provided with high quality shampoos, soaps, lotions but not here. Bring your own if you dont like cheap shampoo.....Genuine Hotels.com guest review
"Great value for a weekend night"
Huge room, good health club at no additional cost, great price.Genuine Hotels.com guest review
"Mediocre at best."
Traveled to SF for a four day national meeting and first time staying at the Parc 55. After the standard delays in getting into SFO and arriving to registration at 2am, I was informed my room was not ready. Yes, for a 2am check in on the night I was supposed to arrive. Instead of the king room I had requested for 400/night (ripoff), they dumped me in […] a 2 x double bed room, which I accepted due to my sheer exhaustion. The room smelled musky (in spite of the no-smoking signs everywhere). Half the cable channels did not work. If you want coffee from the lobby, get ready to pay extra, as it is only offered if you purchased the "breakfast option" with your room. The hotel bar was solid, and they make the drinks almost too stiff. Location was reasonable, right near union square. Ditched my last night there and stayed at the W, for a real experience. Overall, for the price you can do much better, and would not stay here again. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this unfortunate experience with us. We are extremely sorry your room was not ready at such a late arrival time. This is unacceptable and I will speak to our team to make sure this does not happen in the future. We value your feedback and wish your stay would have been more enjoyable. All the best.
"best night of our lives"
Everything was beyond excellence.Genuine Hotels.com guest review
Room was ok nothing spectacular. The staff was great, which would be the reason i go back.Genuine Hotels.com guest review
Great location and place. Stayed for a weekend visit. The location is great just off the Bart, next to cable trains, and downtown.Genuine Hotels.com guest review
Hotel is conveniently located near Powell Bart station, attraction sights and shopping. I arrived at the hotel early in the late morning to store my lugguage and wasn't expecting to check in till afternoon. Was pleasantly surprised to know that the room was available for me to check in. Had the chance to freshen up before exploring the city for the […] rest of the day. Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
Clean, friendly staff, and closeto BART. Rooms fairly small but nice.Genuine Hotels.com guest review
All in all a great trip, stayed for my birthday. Have to give great compliments to check in staff... Very will to help even changed room from 1 king to 2 doubles........ Only real issue was that room temp was teally warm even with window slots open and ac on, also i lnow they have a seperate company for valet, but be prepared for about 20 mon wait to […] get your car.... Wish we had been told to call ahead for car to be brought to front Read moreGenuine Hotels.com guest review
Parking was horrible. Upon check in valet staff wasn't around, difficult to find and not helpful. Upon check out had to wait a long time for car to be brought up. The hotel itself was very nice, had a very comfortable stay.Genuine Hotels.com guest review
I stayed here during the Nike Women's Half Marathon weekend. It's a great location in terms of being very close walking distance to the start line, as well as, all the downtown shopping. Valet parking is expensive, but nothing unusual compared to other SF hotels. We had a room with a double bed and the room felt decently roomy. Beds are horribly hard […] and it was difficult to get the room at a comfortable temperature. Our room was also facing a direction where we could hear all the commotion going on in the streets. Luckily, they did include some earbuds in the bathroom for light sleeps like me. We asked for a late checkout since we would need to rush back from the finish line and hopefully take a shower before leaving, but were only able to get an extra 30 min. Luckily, it was just enough time, but usually this isn't a big deal at other hotels. Overall, I don't think I will return to this hotel mainly because of the hard bed, which caused me to barely get any sleep before the run. I really hope they update the beds because it is a great location. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your visit with us. We apologize we were unable to extend a longer check out time. Race days are difficult since almost every guest requests late check-out and we run very high occupancy so we want to make sure there is enough time to clean rooms. We are going to be replacing beds in our hotel starting early next year. We hope to have the chance to impress you on a future visit. Congrats on completing the NWM!
Great location. But I think its rediculously that you have to pay extra for a refrigerator.Genuine Hotels.com guest review
Although I give the hotel overall a 3, the room was quite large and comfy. Clean overall but smelled musty. The service in the cafe area for breakfast was rude and so expensive for what we got. Plus to watch a movie on tv, it cost $17.99! That is ridiculous! Location and comfort of the bed and the price we paid helped to make the bad parts better.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to review us. We apologize your experience in our restaurant was less than excellent and will share these comments with the team to help better our hotel in the future. Thank you for letting us know. All the best.
"Old and Drab"
Hotel is old.Not worth the $.Service was fine but it was an old drab looking hotel.Room and hall smelled musty. Disappointed.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We apologize your experience was less than excellent. We value your feedback. All the best.
I was pleased with everything! the costumer service, quality, condition of the room.Genuine Hotels.com guest review
very nice hotel, great area everything is walking distance . only thing its a bit noisy at night with ambulance sirans . Wish we would of got a tub in our restroom . Rooms are very clean. Car service men are good. Nice hotel .Genuine Hotels.com guest review
"Would stay again"
Nice place. Good service. Clean room.Genuine Hotels.com guest review
"We LOVE this hotel!"
It was only our second time staying here, but my boyfriend and I LOVE this hotel! Especially how it's so close to Union Square and The Cheesecake Factory, which we also love! We plan on staying here every time we come to San Fancisco, and we actually already have plans to stay at Parc 55 for the first days of June 2015.Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
The only gripe I have about our stay here is that when we woke up in the morning I had a bill under the door for using their Internet of $16 that I wasn't informed about when we were checking in. Other than that, our stay was good.Genuine Hotels.com guest review
I lost my suitcase in the parking valet and they have been useless and slow and have still not found it, despite the face that they supuld have camera footage of it.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, I checked with my team and we have logged that this suitcase was retrieved last week. We apologize for the delay but happy to hear this is resolved now. Thanks again
"Fail on connecting the rooms! but still comfy"
I bit disappointed that we did not get connecting rooms when this was the main reason i booked this hotel. I even called in house reservations a week before to ensure connecting rooms and I also called the morning of at 8AM as they mentioned this is when they do room assignments. Regardless of my effort...we still didnt get connecting rooms! Super disappointed.... Neighborhood […] -- nice location since you're super close to bart and next to the shopping center. However, two blocks in the other direction and you're in the heart of the tenderloin with ellis street right there with the homeless people! Just stick on the right side near union square. Nonetheless the room was very clean and affordable. Very nice location and comfortable stay. Read moreGenuine Hotels.com guest review
I have stayed at several hotels in SF and this was by far my favorite stay! We got an upgrade in our room and it was amazing! The room was so nice, spacious and clean! Everyone there was extremely nice and helpful! We were very happy with our stay!Genuine Hotels.com guest review
Clean and nice room, friendly staff, great area, definitely coming again!Genuine Hotels.com guest review
Overpriced, i have never paid so much for a sub par breakfastGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, we are sorry to hear your stay was less than excellent. Thank you for letting us know.
"invest in new beds"
the sheraton hotel has the best beds. for the amount of money I spent i was not impressed.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, we are actually upgrading our beds starting early next year. We are sorry you did not enjoy them and appreciate your feedback.
"corner room/ great view of 5th and market"
it was great, i got a standard room and was put into a corner roomGenuine Hotels.com guest review
Our stay was great we upgraded to a suite because the manager was able to lower the price down a bit and the room was nice with a beautiful view. Only thing was parking was a pain. The traffic. And also we had to pay another $51 for parking that last for 24 hrs even though we were guest there. I didn not think that was fair.Genuine Hotels.com guest review
I am actually pretty disappointed in my stay... especially for the money it cost to stay there! It's in the tenderloin.. so walking outside is iffy. The hotel itself is very nice inside, however, It is supposed to be a non-smoking hotel but they put us in a room that WREAKED of cigarettes. (In their defense, they did switch us quickly after I complained). […] PARKING was $70 dollars a night..... And it takes about 45 min-1 hour to get your car back from the valet! So instead we spent MORE money on cabs to get anywhere. BREAKFAST buffet (I've actually seen better food at a Fresh Choice) was $35 per person (and they don't tell you the price, they just sit you). Last but not least, the beds were the most uncomfortable beds we have ever slept on. Old spring mattresses, no cushion, and flat pillows. My husband and I are still having back and neck pain from trying to sleep on those beds for 2 nights and so are the guests we had with us. I am going to complain to the Wyndham company this afternoon. $199/night is robbery for this hotel. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your feedback with us on multiple channels. We apologize your experience was less than excellent and can assure you this is not what we strive for. I shared the valet comments with Pro Park America who operates our valet garage and gave my Chef and restaurant managers your feedback on the breakfast. We are sorry your stay was not more enjoyable.
"LOVE Parc 55"
The staff was absolutely amazing. Everyone was very kind, welcoming, and informative. Leaving, we did have a bit of an issue with valet not being able to find my man's keys, but otherwise, the total experience was great. The room was very clean. Everything was comfortable. Checking in and out was a breeze. Would definitely stay here and again and recommend […] it to friends. Read moreGenuine Hotels.com guest review
Customer Service is the key to any business which Parc 55 lacks. I was so disappointed in the whole staff. My boyfriend and i normally stay at The W but rooms were no longer available so we booked at Parc 55...never again. I guess pay from what you get. I will definitely never stay here, and althought I may look younger I am professional who books several […] weekend getaways to city because I live in Marin. Parc 55 losts a potential loyal customer. The only staff who treated me with respect was the bar staff thanks to them I wont be writing a formal complicant. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to share your stay with us. We are very sorry to hear you experienced poor service from some of our staff members. I will share this review with the team to help us improve in the future. We appreciate you letting us know. Thanks again.
"very noisy and expensive parking"
we were on the 25 floor and could still hear all the street noise. walls are paper thin, and so were the windows. hard to get a good night rest. Also parking is $51, very expensive.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback we apologize the street noise kept you awake at night and hope you were able to take advantage of our complimentary ear plugs. We value your comments and hope to have the chance to impress you in the future.
"They could do better."
This hotel is in the best location in San Francisco. The problem is they do not have free WiFi and for the price of the room, they should. Also, the ice machines do not work so the staff had to bring it. The elevators were extremely slow for the size of this hotel. We had breakfast at the hotel and they could really do better on the buffet. It was dirty […] and the eggs were extremely runny. Read moreGenuine Hotels.com guest review
They upgraded my room when they made an error in my reservation. The room was comfortable and clean. The hotel was quiet, and I was there during the World Series, when there was a lot of celebrating going on. I would definitely stay here again.Genuine Hotels.com guest review
"The Decline of Parc 55"
Parc 55 has been my favorite for years. No more. They have eliminated room service so a guest cant lounge in the morning and have breakfast sent up. But they havent eliminated the high price for a room and prohibitively exorbitant cost to park. In the morning you can get dressed, run downstairs and pay $2.00 for a cup of coffee you self serve if […] you like. A hotel of their caliber should do better. We love the rooms, the location but the service no lomger justifies the cost. If I am going to shell out close to $400 for a room and parking I'll go the St. Francis or the Hilton where i can at least get coffee sent to my room if I want. Makes me sad because For years Parc 55 has been my favorite. No longer Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback and loyalty over the years. We are very sorry for the inconvenience of closing room service. We know this was a nice amenity for our guests. We apologize this is a decision maker for your hotel of choice in San Francisco and appreciate you staying with us in the past. Thanks again.
"Overpriced for lack of amenities"
Our stay here was just okay. As a very frequent traveller, i really rely on room service at times. Upon check in i learned this hotel discontinured their room service in august. In turn i ordered food from a local thai place, and on my final bill i saw the hotel charged a $10 food delivery fee, even though it is not associated with the hotel. For a […] hotel of this cost, i think it is rather ridiculous to not have room service. And even more ridiculous to charge for ordering food since the hotel does not offer anything to hour room. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay. We are sorry to hear you were inconvenienced by the closing of our room service department. I will review these comments with the Kin Khao restaurant owners about the delivery fee they charge. We appreciate your comments and appreciate you taking the time to let us know.
Great location in Union Square. Close to Chinatown for sightseeing and grabbing a cable car if you want to go down to the wharf.Genuine Hotels.com guest review
Great location to ride the cable car from union square and close to all the shopping.Genuine Hotels.com guest review
"World Series Weekend"
Stayed here while attending the World Series - very accommodating for early check-in so we could settle in before the game. Had a World Series souvenir table set up with great gear to purchase for the game. Room was very nice and not a bad size for your typical SF hotel room. Hotel had a high-end feel with friendly, helpful staff. It's located in a […] very congested, busy area but all hotels in SF have this issue. Would definitely consider a return stay. Read moreGenuine Hotels.com guest review
"Pricy but good!"
Very pricy! $60 for our car to stay the night in the garage! Jeez.Genuine Hotels.com guest review
"Not luxurious, but very nice."
Diana at the concierge desk was particularly warm, friendly and helpful.Genuine Hotels.com guest review
It was last-minute for the marathon, and it was a perfect location with a very comfortable room + amenities. I would definitely stay here again.Genuine Hotels.com guest review
We loved the location. Our room was a little warm for comfort. Valet parking at the hotel was very expensive and everything was charged. No room service menu, so if you needed a little snack or drink you had to leave your room and go downstairs. The breakfast buffet was blah and also expensive. For those staying here and charges were paid for by their […] companies, these little things were probably inconsequential but for those that had to pay with their hard earned money, this was not the way to go. I would rate this as a 3.5. Internet access was not free but charged at $18/day and I had my service cut off the day before I was to check out and I had to take 30 minutes to get connected again. Read moreGenuine Hotels.com guest review
Although room was on the 29th floor, street noise was annoying . Drapes cords were broken and ice maker broken.Room very clean. Location was perfect for the theater, good restaurants, and shopping. [two night stay]Genuine Hotels.com guest review
Great price, nice remodel since last time I stayed here, and great location!!Genuine Expedia guest review
quite overpriced due to the conference, but overall a great experience!Genuine Hotels.com guest review
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