Really liked this place. About a mile from cailtrain. Walk there was good. Would stay there again.Genuine Hotels.com guest review
"You Get What You Pay For"
It's San Francisco and the rates here are just crazy high. So everything being relative, this is a great place to stay. I was pleasantly surprised by the size of the premium room, it was larger than I expected, much larger than many other rooms I've ever stayed in and it was on the corner with windows all around. The view was just amazing. Being nit-picky, […] I would say the bathroom was certainly closer to average than the rest of the room. The parking is valet only, ... Read moreGenuine Hotels.com guest review
"Nice place to stay"
Nice place to stay when visiting San Francisco. Great service by staff and rooms are well kept.Genuine Hotels.com guest review
"Very comfortable and convenient"
Close to shopping and transportation. Grab and go breakfast sufficient but not anything to write home about. Free coffee in lobby would have been nice but everything else was really above average.Genuine Hotels.com guest review
The hotel appears elegant from the outside, but it's age shows on the inside. Bedding was sub standard to what I'm used to getting in a four star hotel, the beds felt more like best western.Genuine Hotels.com guest review
The quality of the hotel for what you pay disappointed me. Staff was nice and accommodating but the room itself did not meet the standards of a 4 star hotel. Rug on the floor outside of the bathroom was soaked, tub drain was very slow, etc. But.. the gym was nice. Very well centralized in Union Square.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We are pleased to hear you enjoyed our staff, location and gym however I apologize for the trouble with the tub and the bathroom rug. I will review this feedback with the team to help us improve in the future. Thank you for letting us know.
TV was not working promptly they charge for movie however it doesn't show, no WIFI in the room in 21st century, concierge was completely out it.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback, we apologize your experience was less than excellent. I will follow up with our engineering team about the TV, I am sorry you had troubles with the movie. I hope you were able to report this to the front desk at check out as we would be happy to remove the charge from your bill. Thank you for letting us know.
"Renovated Rooms - Noisy Location"
Clean rooms, pet friendly, nice staff, and room service is prompt. PPV TV did not work and I still got charged for RoboCop. We had a fifth floor room right above the street and my wife and I could not sleep...way too much noise. People yelling, trash bins emptying all night, sirens, car horns...just make sure you stay above the tenth floor - you will […] will thank me later! One more thing: if you have a dog, the nearest grassy area for walking is 2.5 blocks away! Just thought I should mention it. The hotel is very receptive to small dogs but the dog walking and dog-grass-relief thing is kind of important. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I am pleased to hear you found our staff friendly however I greatly apologize the rest of your experience was less than excellent. We value your feedback, thank you for letting us know.
"Rip off hotel"
After booking online we went to park the car and only valet was available, no self park. It cost $60 to park the car dispite the higher hotel rate per night. After parking we went into our cold room and turned on the heat and left to eat dinner. Upon coming back, the room was still very cold. We called front desk and they offered to send a repair crew […] but it was late at night and we were in bed clothing and didn't feel like having a crew. They would not offer us another room with proper heating. While in bed we decided to check emails and after trying to connect as a guest it turns out you have to pay for Internet (I think it's $20 but can't recall) or go to the lobby to use free wifi. Who would of thought that this day and age wifi is not automatic specially when we paid so much for the room. When we returned home we see multiple charges to our CC all under the hotel name. I called and was told it was for parking at which point I pointed out 2 different charges which was replied with "wine cost". We did not drink wine, didn't open a bottle or even consider it. The accounting lady was standoffish and said she would reverse it. When I asked how long before I get a credit she became snarky. Not impressed and would not recommend. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I am extremely sorry for the complications with your billing and will follow up with my accounting team. We do charge additional for parking since our lot is run by a separate company, Pro Park America. I can assure you that we are not the only hotel to charge for this in San Francisco, parking is very limited and expensive in the downtown area. We value your feedback and wish you would have had a more enjoyable stay with us. We appreciate you taking the time to let us know about your visit. All the best
"HORRIBLE Customer Service"
Horrible customer service. Especially the valet manager(6'2" African American, thin) Very rude service. Got into my wifes face for his incompetence in his job. Blamed us for his mistake. Just confronted my wife like he wants to go toe to toe with her. At $50 to park at that hotel, you think you would get better service. So disappointed with the ser […] vice. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. We apologize your stay was less than excellent. We will review this feedback with the team to help us improve in the future. All the best
It's very noise ...stayed on the 28th floor .... needs better windows quit the out doorsGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the comments, I apologize if the city sounds kept you up at night. We do offer complimentary ear plugs in all of our guestrooms to help offer our guests a better night rest. We appreciate your feedback and hope the rest of your stay was more enjoyable. All the best.
Parc 55 gets five stars for treating my husband and I like five star guests. We booked a regular room for an overnight stay. We asked to upgrade to a room with a view. They offered a junior suite or a room higher up with a better view. We said junior suite because hey...it was our birthday. The next thing we knew, the desk manager was inviting us to […] be the hotel's five star guests. They upgraded us to the presidential suite!!! Gorgeous room, amazing view of the city, fabulous hospitality!! They gave us a wonderful surprise and a fantastic birthday memory! Thank you Parc 55!!! Read moreGenuine Hotels.com guest review
"Great Service Great Rooms Great Location"
This is my top choice for lodging in San Francisco. Everything is always great with a friendly staff.Genuine Hotels.com guest review
Love staying at Parc 55! Prime location & great rooms. Comfy beds & quiet. Great bar & restaurant. Can't wait to come againGenuine Hotels.com guest review
this hotel is good located. Feet from subway, street car, city pass location, restaurants and stores. Too many homeless around it. Every night the police had to come to the hotel because an issue related with a homeless. It is 4 stars but I will rate it as 3 since it does not provide with Wi-Fi, refrigerator, microwave or breakfast. If you want any […] of these items you have to pay extra. Room is clean but they need to purchase new mattresses. Read moreGenuine Expedia guest review
"excellent place to stay in SF"
The hotel is immediate to a BART station, giving excellent access to SFO. And it is as "downtown" as you get in SF.Genuine Hotels.com guest review
"Close to all the great shopping locations"
Was very pleased with our overall stay. We would for sure stay here again.Genuine Hotels.com guest review
Great spot and room, only thing is that that the parking for less than 24 hours was excessive at. $55Genuine Expedia guest review
The hotel is not that good, great location. The hotel is cleanGenuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the nice comments about our location and cleanliness. I apologize you felt our hotel was less than excellent. We hope to have the chance to impressing you on a future visit. All the best
"Great location and staff, deceiving pictures"
Great location and staff but pictures from website are deceiving. Very short ceilings and antiquated bathroooms, with just moderate accommodations. Unfortunately had to work while at the Parc55 and the business center was terrible. No internet, freezing cold and not very useful. Concierge was very helpful, as was the bell desk. Would stay again for […] the location but if you are willing to pony up a few extra dollars there are nicer hotels in the area. Read moreGenuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing your stay with us. I apologize your experience was less than excellent. We are going to be replacing equipment in our business center this week and should have it up and running by the first week of May. I am sorry for the inconveniences this may have caused. We hope to have the pleasure of seeing you again soon.
Very well located hotel near great shopping. Hotel was great, no complaints and definitely would stay there again.Genuine Hotels.com guest review
"Nice hotel overall"
Pleasant overall experience. Was a little no frills for being a Wyndham hotel though. The lobby and entrance was very wow but the rooms were just normal good. Everything is an add on upcharge. Parking like almost everywhere in San Fran is stupidly expensive. Also to keep in mind if you want a simple quick breakfast they have their "grab and go" continental […] breakfast, once again not included but $5 charge... Read moreGenuine Expedia guest review
"Nice hotel but scary area at night."
The staff is very friendly, the hotel is well maintained and the location is central. The area at night however is a little dubious with a lot of loitering and homeless people in doorways, alleys, in the front of markets ,etc. Weeknights for some reason are worse than weekends. Breakfast was excellent but pricey downstairs.Genuine Hotels.com guest review
The hotel itself was nice enough, not as close to Union Square as I had thought it would be. At check in better and more friendly service could've been offered. For the price I'm sure there are better optional, probably wouldn't stay here in the future.Genuine Hotels.com guest review
"Modern hotel& walking distance to all"
Hotel was convenient to all stores,restaurant,cable cars. Awesome free access to gym&wifi. My only complaint are: valet parking expensive per day Small breakfast has charges which should be complimentary Room key card keeps deactivating 4x on me Besides those complains,,stay was well worth itGenuine Expedia guest review
"Always a great stay in SF:)"
We stay here a lot as we have family in SF. Close to BART and MUNI .Genuine Expedia guest review
Nice place.. Parking a little pricey but I assume that's the case in most of SFGenuine Hotels.com guest review
Wicked nice hotel for the price and super cleanGenuine Hotels.com guest review
"location and staff"
very helpful friendly staff and check in easy. breakfast too pricey for guest. they helped with what we needed and transportation.Genuine Expedia guest review
"Very conveniently located by the Bart & trolley"
Very friendly staff, beautiful clean room and very comfortable beds.Genuine Expedia guest review
The hotel itself was really nice but the staff was horrible. Not only were they really rude but they cared very little for customer satisfaction. The only staff that was helpful and made my stay a little better were the door men. Plus there was no complimentary parking so valet prices were so high and being in San Francisco there was no other choice. […] There were really rowdy people in the next room and the hotel did nothing when we called to complain. My overall stay was so bad I had to leave a day early and go to a different hotel so the only good thing that this hotel offered was a good cancellation policy. Read moreGenuine Expedia guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for sharing this unfortunate experience with us. We are extremely sorry for the complications you had during your visit. I will follow up with my team in hopes to get more information so we can improve from this feedback. I apologize that you felt our staff were unfriendly as we strive to give 5 star service to every guest. Thank you for letting us know. All the best.
"business and pleasure"
Very centrally located. Hotel staff was very helpful in giving us guidance on how to enjoy San Francisco. Hotel was very clean. We only had breakfast at the hotel, the buffet was a bit pricy, so we did a la carte and the food was excellent.Genuine Expedia guest review
"Easy choice for the location"
Definitely book this hotel if you want to stay as close as possible to Union Square. The location was impeccable; minus the homeless people that inhabited the area. They don't bug you but is still an eye sore. Parking was 50 bucks a night but it gets rid of the hassle of trying to find parking in that busy area.Genuine Expedia guest review
"HORRIBLE! BAD NEIGHBORHOOD, lots of homeless !"
We have previously stayed at this hotel several years ago and liked it, that is why we rebooked here. Now the neighborhood is really bad…lots of homeless and marijuana everywhere! We were afraid to walk at night and didn't. We got probably the worst room in the hotel….no valet, we had to take our suitcases up ourselves…no one even came up to us to offer […] any help. They did end up moving us but the new room was hot and looked shabby. They charge a lot for WiFi ( I can't say how much, it's against the rules for a review) …I guess they figure everyone is on an expense account but we were not….also a lot for overnight parking….nickel and dime you every time you turn around. No shower gel in the shower…. We checked out a day early because it was so bad…we won't be back Parc 55…. Read moreGenuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for taking the time to share this unfortunate experience with us. I am extremely sorry to hear that your stay was less than excellent. We apologize about the unwanted attention that is surrounding the downtown area of San Francisco and can assure you we are doing everything possible to keep our hotel streets clean and safe for our guests. I will share the comments about luggage assistance with the team, I am unsure why our team would not have offered help, that is completely unacceptable. Our valet parking is operated by a 3rd party company, Pro Park America and they control the rates. We do provide complimentary WiFi in our lobby, restaurant, premier view rooms and have a free boarding pass kiosk for our guests. We appreciate your feedback and are sorry again that your stay was not more enjoyable. Thank you for letting us know.
"Nice hotel near everything we needed to have."
The hotel staff was very professional, pleasant, and consistently ready and willing to help in any way possible.Genuine Expedia guest review
I have stayed here several times and it's one of my favorite San Francisco hotels. The location is ideal and the hotel is modern and has all of the amenities needed.Genuine Hotels.com guest review
It was good, the only issue was the group of moms & babies but luckily they were mostly in the common areas of the hotel.Genuine Hotels.com guest review
Great location; BART just 1/2 block away. Lots of good restaurants, shopping, transportation.Genuine Hotels.com guest review
"Great Hotel - Perfect Location for San Fran"
always a great stay here, rooms are new, ensuits excellent, bar is great, very high standard, right next to tram and public transport on Market street. 2 blocks from Union square and right next to downtown nightclubs/bars ... have never had a bad stay here.Genuine Hotels.com guest review
"trip to san francisco"
pleasent , clean, very helpfull letting us know where things to go and doGenuine Expedia guest review
I would have liked this hotel if it weren't for the fact that I paid for a king sized bed and got 1 twin. The woman that checked us in clearly saw 2 people.... I think she did it on purpose. It was one of the worst nights sleep I ever had.Genuine Hotels.com guest review
Response by Parc 55 Wyndham San Francisco - Union Square Thank you for the feedback on your recent stay. I apologize your visit was less than excellent. We do not have twin bed rooms, however we do have a couple of rooms that have 1 queen bed. I am very sorry this was given to you without notifying you first. I will share this with the team to help us improve in the future. We know how important a good night’s rest is while traveling so again we apologize you did not get a great nights sleep. All the best.
"Close to union Square and convenient location."
Excellent hotel! I absolutely recommend it!!!Genuine Hotels.com guest review
"Right Next to Union Square"
Recently renovated (about three years ago) so accommodations were nice. Don't know why they can't provide free WiFi (Really?! Even Motel 6 has free WiFi). Would NOT recommend walking around at night as the hotel is on the border of the tenderloin district and the street is crammed with homeless people after dark. Very convenient walk to Union Square […] in the opposite direction (just a couple of blocks). Read moreGenuine Hotels.com guest review
"IT SERVED MY PURPOSES VERY WELL"
I WAS IMPRESSED WITH YOUR STAFF AT THE FRONT DESK.THEREAND THE WAY THEY HANDLED A LARGE GROUPOF PEOPLE IN A PROMPT AND COURTEOUS WAY. THIS MADE A VERY GOOD FIRST IMPRESSION WHICH CONTINUED FOR THE TIME OF MY STAY.LGenuine Hotels.com guest review
The hotel is close to everywhere we want to go. Either we go shopping, dining or enjoying the nightlife- the hotel is in the center of it all. Our room is always very clean and comfortable.Genuine Hotels.com guest review
"Four star hotel with 3 star service"
The hotel itself is right next to the Tenderloin, a sketchy S.F. neighborhood flooded with drunks, drug-addicts, homeless panhandlers, and people bent on violence. You'd better be looking over both your shoulders if you turn the wrong way. Inside the hotel, its quite, safe, and cleanly. When checking in or out, they could use a tip from Walgreens: When […] theres 3 or more patrons waiting, call in more staff!! The King-view rooms are as described. No stenches, clean carpets, no roaming pests, broken furniture or appliances, and a fab view. I especially like the basic cable provided on the pleasant flat screen TV. Wifi comes at an EXTRA CHARGE :o( WHAT?!?! They're catching up with the Digital Age. The staff: housekeeping, front desk, and engineers, are all fluent. Although fairly courteous, speak slow with others who seem to be clueless about problems or questions. If you're still not getting anywhere, ask for a Supervisor! Read moreGenuine Hotels.com guest review
I like the location of the Hotel; close to the BART system and good shopping. I will gladly booked this hotel on my next trip to San Francisco.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"In the heart of San Francisco"
The hotel stay was nice enough. We were only there for a short stay, so we weren't able to take advantage of all of it's amenities. The hotel is right around the corner from plenty of shopping and the famous San Francisco trolley ( which is a must to ride). There are quite alot of homeless people in the area and around the hotel; however they seem harmless, […] one did tell us to keep anything in the car covered. Overall I would stay here again and would recommend it. Read moreGenuine Expedia guest review
"Parc55 San Francisco Union Square"
The Parc 55 is an excellent hotel with incredibly friendly and competent staff. I enjoyed my stay; would recommend it to friwnds for its value and location to lots of vwnues; I would stay there again myself.Genuine Expedia guest review
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