"Great location but not great hotel."
The location was great. Everything was within walking distance. The room I stayed in was also very clean and didn’t have a musty/smokey smell. The view was also great. However, for the price I cannot recommend this hotel to others. I will not stay here again. The valet service was poor. Service was very slow, they did not keep our car locked and did […] not provide assistance with our bags. For several hundred dollars a night I would expect a little help with our bags (with a service charge of course). The receptionist also did not help us with our luggage when explaining the same issue on check in. It was disappointing that everything was an extra cost (internet, etc). Even Travelodge (a lower-end Wyndham property) provides everything complementary. The amenities were also on the cheap side. The rooms were also quite a bit outdated, particularly the bathrooms. The showerhead was old with no strength and the curtains were also old and didn’t look clean. Also be mindful of other reviewers who mentioned that this hotel is on the outskirts of a dangerous area. We stayed on the 10th floor but there was a 1.5 hour conflict with several police cars that kept us up at night. We could clearly hear their voices. Overall, I think this hotel was fine for a night, but this is not deserving of the rate class. As long as you have that in mind and love location, this could be right up your alley. Read moreGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for taking the time to review us. We are pleased to hear you enjoyed our location and views. I apologize about the service you received in our valet lot, we do provide luggage assistance so I will share this with my belldesk team to make sure we are doing our jobs to ensure a great guest experience. I will also give these comments to Pro Park America since they are the company that runs our parking garage. We value the feedback you provided and will utilize it to help us improve in the future. Thank you for letting us know.
"Room with a view and a soundtrack"
We stayed here on a Friday night of a holiday weekend on the 22nd floor. Fabulous view from our window. You can walk to many great restaurants and shops. The downside is the area is very loud. Amazing how voices from the street below could carry up to the 22nd floor and through the closed window. I could hear sirens and drunken people screaming all […] night. Their were earplugs offered in the hotel room, so this is obviously an ongoing issue. I didn't get a very good night's sleep. Also, it was very cold, and it was difficult to get the room to heat up. I expected the tub and shower to be nicer. It wasn't a bad experience, but I will try a few other hotels first before I ever stay here again. Valet parking is $51/night. Ouch!!! Read moreGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the feedback, we apologize if the city sounds kept you awake at night and hope the ear plugs helped. It is hard to control the noise levels outside considering our central location but I will review this with the team. I will also have our engineers look into the thermostat in your room. I am very sorry this was not working correctly. Thank you for letting us know.
"A weekend steal!"
We thought we wouldn't be able to get a good room when we booked on behalf of a family who was visiting from abroad. It turned out to be a very good deal! They enjoyed their stay very much. The only downside was the rather high price for valet parking, but given the car that they rented, it was just a minor inconvenience in an otherwise enjoyable s […] tay. Read moreGenuine Hotels.com guest review
"New Years 2015."
Stayed here for New Years. The hotel is a block away from the mall wich made shopping very convenient. The hotel did get a bit crowded for new years but they're gala was a lot of fun.Genuine Hotels.com guest review
Great location, comfortable, and good priceGenuine Hotels.com guest review
"great hotel and great location"
overall, hotel is great, since we paid so much i would expect to face these issues: 1. there is a line to the elevators, we had to wait 10 min to get down at the morning 2. no matter what is the hour there is always at least 4 people waiting at front desk.Genuine Hotels.com guest review
"Very nice stay here."
Just an overnight here to catch up with some friends. Very lovely hotel and room. Larger room than we're used to in SF for great price on Hotels.com.Genuine Hotels.com guest review
"Would choose a different hotel next time."
We were put on a very low floor (I believe the 6th floor), which was very noisy. The windows wouldn't shut all the way, making the noise even worse. There was a musty smell (like stale cigarette smoke) when we were in a nonsmoking room and the condition of the room was very worn and noticeably old, especially the bathroom and windows. Overall, aside […] from the smell, it seemed clean enough and the hotel staff was courteous. It was pretty convenient as the hotel is walking distance to Union Square shops and restaurants. I would choose a different hotel in the area for the same price range. Read moreGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the feedback, we are very sorry to hear your stay was less than excellent. We value your comments and will share them with the team. Thanks again.
SweetGenuine Hotels.com guest review
"Nice weekend getaway"
Parc 55 meet all of our needs. Good location for shopping and dining. Room comfortable with great view. Staff friendly and pleasant.Genuine Hotels.com guest review
"Great location AND great hotel!"
The hotel was super clean, we could not have asked for a better location - so close to everything in Union Square. I will definitely stay here again!Genuine Hotels.com guest review
We had a great room with a beautiful view. We went on New Years weekend, so it was a little busy. Even with the crowd we got great service. It was definitely a little pricey but it's to be expected in San Fran. One thing I feel strongly about is Wifi. This should be standard for a hotel of this caliber and this location.Genuine Hotels.com guest review
"A Great Stay in San Fran"
My husband and I enjoyed a really nice night away. The staff was friendly, the rooms lovely, and the location perfect.Genuine Hotels.com guest review
"Enjoyed our stay!"
We loved our room. It was clean, comfortable,quiet and the location was perfect! We had a great view and we were able to walk to all our destinations. Our only complaint is there wasn't coffee in our room. That would have made it a perfect stay for us.Genuine Hotels.com guest review
"End of year travel"
Buss trip very accommodating staffGenuine Hotels.com guest review
"Close to Union Square"
Place was great, staff super friendly. Not happy about paying for small continental breakfast; I think it should be included in the room price.Genuine Hotels.com guest review
I've stayed at several hotels in the city and this one is my favorite. The inside of the hotel is really nice. The rooms are clean and modern. The hotel is conveniently located near the mall, Bart, several restaurants, and clubs.Genuine Hotels.com guest review
"San Francisco after Christmas"
We were in San Francisco for 4 days and 3 nights. Rooms were very nice but some of our group complained about hearing noises from the street. We would have loved to have complimentary coffee to start us off in the mornings. It was very convenient to the stores and the buses and trams.Genuine Hotels.com guest review
We arrived early on Christmas morning, the staff was very accommodating , our request for adjoining rooms were honored . I would highly recommend this hotel .Genuine Hotels.com guest review
The staff was pretty unfriendly..Genuine Hotels.com guest review
"A Good Choice"
Staff was very pleasant and helpfulGenuine Hotels.com guest review
"Firm beds, very good service"
I'll start with the most relevant fact for other visitors: the beds are definitely on the firmer side, which some in our party loved, and some found too hard. It's a great location, just off Market Street and very conveniently located. Mild issue with noise, but you have to expect some of that in the City, and considering it's location I was pleasantly […] surprised by how quite it was. I booked 3 rooms, and my parents and sisters arrived before I did. My parents had no problem checking in, but when my sister tried they couldn't find her reservation. At first they told her she'd have to wait until I arrived, then said they could get her checked in if my father came down to verify her identity, which he did. When my sister gave them her credit card, they realized they had been looking for her reservation under the wrong name (she has an unusual last name). They were very apologetic, and upgraded her to a suite (which as very handy since she was travelling with her daughters). Bottom line: my sister had a bit of an issue getting checked in, but the staff handled the situation very gracefully, and more than offset any problems we had with the process. Read moreGenuine Hotels.com guest review
We have stayed at a lot of other hotels and this was the best location. You're close to everything! The only negative is parking. If you plan to park it's $55 per day plus tax! We rented a vehicle and to park for 2 hours it was the same rate of $55. That seems excessive and not very customer service oriented. Other than that our stay was great.Genuine Hotels.com guest review
we had a great time hotel is in the heart of the shopping area. good goodGenuine Hotels.com guest review
Loved how everything went. Friendly staff and the hotel was excellent for the occasion. I would definitely recommend it and would come back again.Genuine Hotels.com guest review
"Good location! Make sure to get a room with a view"
Overall was satisfactory. Great location. Looks much better/newer in the pictures. If you end up here get a room with a view. Beds aren't up to date for you pay.Genuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for taking the time to share your stay with us. We are happy to hear you enjoyed our location. We appreciate your feedback. All the best.
"Geat place to stay!"
This was our second time staying at this hotel. The staff is very friendly, and the rooms were very clean. The location is excellent as you are within walking distance to a lot of restaurants, shopping and entertainment. The only downside was trying to order a cocktail in the lounge located on the lobby floor. The service was just slow.Genuine Hotels.com guest review
"This Hotel is a Bit Past its Prime"
This Hotel could really use a makeover. They removed the mini-bars from the rooms a couple months ago and do not offer room service. I wouldn't have stayed here if I had known this. Parking your car overnight is $59 and the limited warm breakfast buffet is $29. The hotel carpet around the elevators is really worn and stained.Genuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the feedback on your recent stay. We apologize for the inconvenience in closing our room service department. We value your comments and appreciate you letting us know. All the best.
"Enjoyed the stay"
We enjoyed our stay at the hotel, excellent location, close to the mall, shopping, restaurants, etc. The staff was courteous and gave us great assistance.Genuine Hotels.com guest review
For the price they should at least have complementary coffee in the lobbyGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the comments, we wish your stay would have been more enjoyable. All the best.
Everything was great during our very quick trip. Early check in with no charge was great. Great winter decorations.Genuine Hotels.com guest review
Was comfortable and clean the beds were like sleeping on clouds. I highly recommended it to all my friendsGenuine Hotels.com guest review
"up scale hotel that is family friendly"
a pleasant surprise. very nice hotel.Genuine Hotels.com guest review
wonderful staff! thought breakfast buffet was a bit overpriced, but otherwise, was a great place with awesome location.Genuine Hotels.com guest review
I have stayed at the Parc 55 many times through the years and have had such a great experience I've recommended it highly. This holiday I suggested my son & wife also stay( they usually stay at another hotel) & they did, unfortunately they didn't sleep the first night due to people on the street making noise. The front desk upgraded their room for the […] next night & when I checked in & told them the experience of my son they put me on a higher floor. Unfortunately there were still loud sounds throughout the night, better than the ground I'm sure but we noticed the windows are not sealed & let in cold air plus more noise. Kudos to the front desk but the noise issue should be seriously addressed. Read moreGenuine Hotels.com guest review
THE FAMILY HAD A GREAT TIME. THE BED WAS A LITTLE LOPSIDED AND TOILET PAPER WAS HARD, BUT OTHER THAN THAT EVERYONE WAS GREAT AND THE AIR FILTER WAS PERFECTLY CLEAN WHICH IS VERY IMPORTANT FOR OUR FAMILY.Genuine Hotels.com guest review
The view was beautiful. Close by all the major shopping stores.Genuine Hotels.com guest review
"Not the Parc 55 I Remembered"
It had been about 5 years since I last stayed here and it's not what I remembered. I don't mind paying for a nice room but I think the most I would have paid for this one was $80. Of course you're foing ro pay premium rates in Union Square but this was not worth what we paid. ...over $240 with parking. The beds were very uncomfortable, the rooms were […] dated and I would give the bathroom 1 star. We were on the 18th floor and the noise was still insane. They do supply ear plugs which came in handy about 1am. The location is fantastic, and so was the service from the staff. The room was what made the stay less than desirable. Read moreGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for taking the time to review us. We are pleased to hear you found our service and location fantastic. We apologize you were unsatisfied with our rooms and will share this with our team to help better our hotel for the future. All the best.
"Good hotel recommended"
Excellent location and good serviceGenuine Hotels.com guest review
Only one night and most satisfactoryGenuine Hotels.com guest review
The hotel did not have enough parking for their hotel guests. The valet was really rude and the hotel's response was "San Franciso is very busy". They should have some type of plan for nights that are "busy". Very inconvenient.Genuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the feedback, I am very sorry for the service you received from the Pro Park Valet staff that operate our garage, I will share this with their manager. Thank you for letting us know, we hope the remainder of your stay was enjoyable. All the best.
"Good, but watch where you go..."
Great hotel, nice room, and actually pretty quiet rooms despite being right in the city. Only complaints--we had to wait almost 15 mins in line to check in, and the concierge warned us about the area--she was right. There are certain directions that you won't want to stray to far in. Other than that, great stay.Genuine Hotels.com guest review
"We will definitely be back."
Absolutely perfect! This will be our new "go to" hotel in San Fran. We were on the 25th floor with a view of the bay which was beautiful. The room was spacious and well equipped (although no fridge). The linens were white (which is the only color that doesn't make my skin crawl at a hotel) and VERY clean. I love that you can leave the fan on constantly […] through the club mate control - for those of us that are used to sleeping with a fan on, it's a big plus. Overnight parking is $55 which is standard in this area but I loved that you could text the valet when you wanted your car brought up and he will text you back when it's ready! No more endless waits - such a great idea. Breakfast buffet was nice with everything served at the right temperature. Overall you can tell this hotel has some good management!! Hope they keep it up! Read moreGenuine Hotels.com guest review
Great place to stay for business in San FranciscoGenuine Hotels.com guest review
"Affordable, spacious, great location"
We frequently stay at the Parc 55 when we visit SF. The location is great, especially if you are shopping in Union Square. Just don't go out the wrong door, then you are in the Tenderloin. The rooms are spacious, and so is the bathroom, which is unusual in the city. The bar is great and the appetizers are very good. They recently stopped room service, […] which kind of sucks, but think of all those unnecessary calories avoided! Read moreGenuine Hotels.com guest review
Incredible mayhem in the streets below which is why I suspect the hotel provides ear plugs. Room not so clean. Definitely not worth the room rate.Genuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for sharing your stay with us. We apologize your experience was less than excellent. Thank you for giving us feedback to improve. All the best.
The hotel location is The bestGenuine Hotels.com guest review
"Nice room, great location"
we pulled our car into the valet parking area. After waiting awhile, we were directed to leave our car on the street in front of the hotel, valet would get to it whenever they could (??!!) Didn't feel comfortable doing that, but the scene was quite busy, many people checking in at once, the valet was almost overwhelmed. Check in was fine. We were getting […] comfortable in our room, when in walked another family who had ALSO been given our room! They left quite embarrassed. A bit later we left to go shopping. When we returned, our room key no longer worked. Back downstairs to get another key issued. Otherwise, the room was quiet, clean & nicely furnished -no complaints there. The location was terrific-right downtown. Easy walk anywhere. Read moreGenuine Hotels.com guest review
Response by Parc 55 San Francisco, a Hilton Hotel Thank you for the comments on your recent stay. I am extremely sorry for the troubles you experienced and will share this with my team to make sure we prevent things like this in the future. We are happy to hear you enjoyed our rooms and location. Thank you for taking the time to review us. Happy Holidays.
"Great room, Super Convenient"
Great room, Super ConvenientGenuine Hotels.com guest review
"Used free night, good service IF you are proactive"
1. Night was not really free, cost me $40.00 2. I selected King room with a view, paid 40.00 for fees and got a bad view/25th floor/smallish room. 3. They remedied the view, moved me to a bigger room but took 30 min (inconvenient as I needed to shower/prep for my company holiday party in that time). 4. Water is $5.00 but was marked clearly on the bottles. 5. […] Neighborhood is great, you can see the shopping center but lots of undesirables around (like Manhattan or any other big city). Read moreGenuine Hotels.com guest review
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