"not satisfied at all"
i stayed there with two girls(both 15 years old) so i specifically asked for a room with two beds when i booked a room through hotels.com. we arrived and all they could give us was the room with one king bed. how is that possible? they knew we are going to be three persons in the room, i paid over 100$ for additional person in the room in addition to […] regular price. i made reservation for two beds. and they were out of rollaway beds as well. So i had to sleep on the chair. Almost 600$ per night and i had to sleep on the chair. How nice is that? Read moreGenuine Hotels.com guest review
"FIVE STAR HOTEL"
FROM THE FIRST DAY THROUGH THE FIFTH, WE ALL ENJOYED OUR STAYGenuine Expedia guest review
"Great Place To Stay In Marina Del Ray"
This is a great hotel, we've stayed here several times. The staff are the most professional. The amenities and anything you could want are right there.Genuine Expedia guest review
"Luxury at its' best"
Hotel is top notch. Clean rooms service is the best. Good food great location.Genuine Hotels.com guest review
"Great choice for family"
We could spend a wonderful time to stay here. You can feel relaxing and comfortable. It is just okay to sit on the sofa in the room, seeing Marina Del Ray harbor. You can enjoy the high quality hotel life.Genuine Expedia guest review
"Easy 15 minute drive to airport...."
Great view of marina and lovely back porch where we ate looking at the boats.....room was nice and had a nice view of Marina and LA.Genuine Expedia guest review
"Nice Hotel with a great location"
Never had a bad experience staying at a Ritz-Carlton hotel and this one is no exception. As always, the staff is very helpful and accommodating, and the room is very clean.Genuine Expedia guest review
The hotel staff was very friendly and helpful. The view from the hot tub overlooking the marina....well, lets just say...it doesn't get any better then that! We rented a car and we did park in the public lot across the street. Hotel parking was $38.00 per day but the lot was $6.00 for 24 hours, that's a no brainer. Loved the fact that we were within […] walking distance to Venice beach. I would stay here again in a heartbeat! FANTASTIC! Read moreGenuine Expedia guest review
Beautiful hotel!! BUT $40 a night to park, $18 for pizza (one person) with $4.50 delivery fee, 20% grat ThEN they have a tip spot on your receipt. Drinks are $18 each plus the above add on's. pool area is absolutely gorgeous and staff was exceptional. Just to pricey. Stayed one night, Paid more in pizza, parking and tips then we did for the room. Don't […] see us staying here again. *not a big deal but our room had recent hole coverings in the wall that wasn't even painted over. Read moreGenuine Hotels.com guest review
Our stay was fabulous!!! Clean room, very helpful staff, great rates, and amazing pool. Great for a family about a mile from Venice beach and Santa Monica Pier is a little under five miles. Great Breakfast place within walking distance called Cafe Buna gret food!!!Genuine Hotels.com guest review
"Nice hotel close to the beach"
It was a great experience and a great view close to the beach u loved itGenuine Expedia guest review
"Remembers what "classy" means"
It's nice to stay at a place that remembers that the hotel industry is built on service, not just a place to stay. We spent nearly our entire time on the hotel property, from cocktails after check-in on Saturday, through lounging around in the afternoon, and dinner Saturday night (best steak in a very long time). Sunday brunch was incredible, and despite […] the hotel being very full, they were accommodating about our late check-out following brunch. All along, and in each area, great personal attention, and plenty of smiles. Read moreGenuine Expedia guest review
excellent hotel, great staff, satisfied every need of ours, outstanding hotel.Genuine Expedia guest review
"5 star hotel with 1 star service"
I brought my wife to the Ritz for her birthday and we were both very, very disappointed.. There was only one electric outlet that worked in the room, there were nats flying around in the bathroom sink and tub area. They drained the whirlpool at 8am on a monday morning and called it a repair.. I talked to the maintenance guys and they said it was regular […] maintenance. I asked why they dont do this at nite so its ready for the morning and they said the hotel does not pay overtime.. We will not recommend this hoteland/or never go there again.. Total waste of $500.00, i should of just given the $500 to my wife to go shopping.. This hotel SUCKS!!!!!! Read moreGenuine Hotels.com guest review
"Absolute BEST Hotel!!!"
The Ritz-Carlton MDR surpasses a 5 star! By far the BEST hotel. We took an "all ladies" trip & had the best time. The hospitality of the staff was superb! The facility is beautiful and the food was excellent. Highly recommend the outside heated rest/bar. I cannot express enough how satisfied we were with the Ritz. We will definitely return to the R […] itz. Read moreGenuine Expedia guest review
Dear Ritz Carlton hotel, My four-night stay with my father was amazing! From Hotel Staff to everything including Hotel facilities to the Hotel itself, everything was wonderful and passed by efficiently. Hotel is very beautiful and very clean, and so was my room. Thank you for the spectacular view on the 8th floor, thank you for the wonderful hotel staff […] and room services. The pool, Jacuzzi, the view, and the spa were all wonderful. Plus, the member’s lounge on 11th floor, with breakfast, lunch, hors d'oeuvres and dessert, all made this trip to Los Angeles the most magnificent stay at the most beautiful hotel we have ever experienced. We were on cloud 11! Thus, the complimentary yoga on Saturday morning was just what I needed and it completely fulfilled my trip to Los Angeles. Everything was excellent! Therefore, we sincerely thank you Ritz Carlton Hotel and the staffs for making our stay in Los Angeles, the best time of our life. We will definitely recommend this hotel to everyone we know and we will be back! Thank you very much. Read moreGenuine Expedia guest review
"Great get-away vacation"
Our first visit to Marina Del Rey was very enjoyable. The staff was very "customer-friendly" and happy to assist.Genuine Expedia guest review
"Great Hotel for all"
Me and my wife went to our honeymoon in the Los Angeles area and stayed at the Ritz Carlton in Marina del Ray. The hotel is beautiful. The bed was very comfy. The service was exceptional. They make you feel as if you were rich. Great hotel though.Genuine Expedia guest review
"Awesome experience, additional for wifi."
Everyone was extremely nice. The room was clean, and service exceptional. I think at this level, they really could throw in the free wifi though.Genuine Expedia guest review
Excellent ---------////////------------------------Genuine Expedia guest review
"accommodation clean,staff behavior is good"
Except internet use and valet parking fees $ 38 perda every thing was goodGenuine Expedia guest review
"accessable business venue"
folks we very attentive and professional, definitely would go back to this location.Genuine Expedia guest review
"Personal Touches Made the Difference"
We arrived at the check in time of 3pm and our rooms were not ready. They apologized and gave us complimentary drinks in the lounge. When our son left his computer case and Ipad in the room, they sent it back to us FedEx at no charge. The rooms have wonderful marina views. The staff were pleasant and were very accommodating. We would stay there again. […] The only strange thing was the lack of a formal and dedicated dining facility so we ate offsite. Their major restaurant was uninviting and had a limited menu and no clientele. It was kind of off the bar and informal looking with banquet type tables and chairs. Read moreGenuine Hotels.com guest review
"Not an hotel to have an emergency in."
Hotel needs new emergency protocol. Our son was stuck in elevator for an hour, and it took them 30 mins to find out who he was and to notify us!Genuine Expedia guest review
"Friendly hotel for women travelers."
Hotel staff were exceptional; excellent service orientation from front desk to waitpersons. Hotel furnishings could use updating -- including carpeting, drapery, bedding, i.e. spreads, dust ruffles. Key access to floor was beneficial -- alleviated some safety concerns when staying in a big city hotel.Genuine Expedia guest review
"Marina del Rey"
Good hotel for business trip or family. Great location in harbor.Genuine Expedia guest review
Very good, but Wifi and parking overpricedGenuine Hotels.com guest review
Service at this hotel was absolutely fantastic and our room was beautiful and very comfortable. We were very happy here.Genuine Hotels.com guest review
"Great place to stay!"
Everything about this hotel was superb. I would stay there again in a heartbeat.Genuine Expedia guest review
Lovely!!! Location, proximity, lot's of little "extras" overall satisfaction! We had a great stay - staff was EXCELLENT - not one bad thing to say!Genuine Expedia guest review
"Comfortable but not plush"
Staff is very friendly and swift which was great. I also enjoyed the pool area. I do agree with other reviews that a Ritz-Carlton should have updated carpets, wallcoverings, window treatments, etc. This location has more dated decor. Parking is expensive and there is no self-parking unless you cross Admiralty Way (a busy thoroughfare) and use public […] parking. Read moreGenuine Hotels.com guest review
"beautiful view of marina"
Marina view is lovely, but the hotel does sit on a busy road so when you are at the pool area, there is a constant buzz of traffic. The weather was 80 degrees while we were there so we used the room balcony often. The paint on the outside of the sliding door was chipped and peeling - they need to work on that - also a pile of saw dust where some bug […] had been working. Room was very comfortable and clean. Hotel service staff was great. Read moreGenuine Hotels.com guest review
Everything you expect when staying at the Ritz, superior service with a smile. My fiancee got bumped to a Executive suite because the marina rooms were full. The room was twice the size and had a beautiful view of the marina. Only complaint if any was a robe that had to be replaced. Cost of Valet parking is about 40 bucks, but again, when you stay at […] a luxury hotel its expected. Read moreGenuine Hotels.com guest review
"Great hotel and isolated in a beautiful part of LA"
An example of the level of service we have commonly found at Ritz-Carlton properties. The chair at the desk was more of a lounging chair - quite comfortable but not suited to the desk height. A word to the front desk and it was swapped out for an adjustable, comfortable and professional work chair. Ritz-Carlton staff all over the place, offering to […] help with just about anything. Express checkout at the elevators, with a call-ahead for your car from there. Of course, the downside, if there is one, is that this comes at a price. This particular hotel only has valet parking at $38 per night (no self-park option), internet access is $10 a night unless you are Marriott Gold or above. Only 1 restaurant and prices are very high. Breakfast Buffet was $39. Bagel with cream cheese was $8. Dinner for 4 without wine was $300+. There are a couple of places within walking distance for breakfast through dinner, but you are somewhat isolated in Marina del Rey and will need to drive anywhere. Didn't use the service, but the hotel has cars and drivers to take you places. I think it is "free" (except for tips) but they won't drive you to San Diego, I suspect. Read moreGenuine Expedia guest review
"Comfortable, easy, and great location."
We had a great stay here. Really just needed a place to do a few nights layover between Hawaii and heading back East. They got us into our room at 8 am after a red eye flight--which was amazing! I know this is an older property but kept up well decently and the setting and staff were lovely. Can't beat the location. Close to the airport. Walked and […] biked to Venice Beach. Close drive to Santa Monica. Even explored Malibu easily. And you can't beat seeing blue water everywhere you look! Read moreGenuine Expedia guest review
"Enjoyed our stay"
We stayed several nights. The maid service and turn down service were excellent. All of the staff were very friendly.Genuine Hotels.com guest review
Nice location, good staff, choice for relax and romanceGenuine Expedia guest review
"A definite must when staying in Marina Del Ray!"
Staff is very accommodating and very nice! The hotel was beautifully decorated for the holiday season and everything was tastefully done. Hotel and rooms are very clean. Turn down service was a nice touch: chocolates on our pillows, bed turned down, mood lighting and soft music every night when we returned. Hotel food prices are comparable to other […] restaurants which are all within walking distance. Our room on the seventh floor had a gorgeous view of the pool area and marina. Sliding doors to small balcony blocked all noise. Valet parking was always prompt and very courteous. Our only complaint was the bed; it was too soft for our tastes. It had a down filled mattress cover and became to warm for us sometimes during the night. Read moreGenuine Expedia guest review
"Too stuffy for my tastes"
Too stuffy for my tastes. But if you like having the door opened for you at every turn, you will love this place.Genuine Expedia guest review
Excellent hotel.. very comfortable stay for business. for the price there should be free wifi..Genuine Hotels.com guest review
Although "the ritz" brings visions of luxury and quality, these visions proved to be false at this particular Ritz in Marina del Rae. Upon arriving, we were bumped up to a better room because it was my birthdays- I was thrilled. I'm a teacher who does not make a lot of money and had reserved the room I could realistically afford. So, that was great! […] My friend and I met people for dinner and drinks and stayed out until around 1:00 a.m. - walking into our hotel room, it smelled horrible; it smelled "mildewy" like water had seeped in and was left to dry- and the bathroom smelled as if someone had smoked a cigarette while taking a bath. We called the front desk and. Lovely man came up and sprayed a lemon scented concoction and we slept with the balcony door open the rest of the night- I'm sure there are lovely rooms however, I did not have that experience. Oh, and the next morning, on my actual birthday, I was awoken by the sounds of someone throwing up in the next room. Yummy! Read moreGenuine Hotels.com guest review
"Tranquil and Gracious"
Spent a celebratory 50th Birthday weekend on the Club Lounge Floor. Truly appreciate the professionalism and graciousness of the RC personnel, from the moment we checked in to our departure we felt genuinely welcomed and valued. The property is nice/elegant without being stuffy. As it was an overcast/rainy SoCal weekend we relaxed in the tranquility […] of the Club Lounge enjoying the views and catching up on couple-time. Looking forward to repeating the pleasurable stay soon! Read moreGenuine Expedia guest review
Front desk and valet were very friendly and on point. Driving there was a hassle but the hotel was beautiful. Gym & pool open 24hrs. tennis & basketballs courts. Hotel exterior and interior were beautiful (especially around Christmas season).Genuine Hotels.com guest review
Loved staying at the Ritz and hated to leave. View over the Marina was perfect as was the location. I will go back whenever possible. Great experience!Genuine Hotels.com guest review
First experience at a Carlton ritz....very much enjoyed it and love the location. Only bad thing our weather didn't cooperate with the great hotel experience.Genuine Expedia guest review
food exceptional, staff exceptional (i resented having to pay for music) otherwise all was excellent and memorableGenuine Expedia guest review
"Very Nice Hotel"
Everything you would hope for in a Ritz.Genuine Hotels.com guest review
Can not beat the location and the staff is absolutely wonderful!Genuine Expedia guest review
"Thanksgiving family vacation"
The hotel is nice and well kept. The hotel staff is friendly and accommodating. The rooms are a little small. The valet parking is very expensive. You can park directly across the street for $6.00 a day. The pool, jacuzzi, basketball, and tennis courts are great! We also enjoyed the heated outdoor marina area, it is nice for relaxing and reading. Overall […] a good experience. Read moreGenuine Expedia guest review
Typical Ritz Carlton with impeccable service, great drinks in the hotel bar/lounge. Only negative is the $38/nt for parking.Genuine Hotels.com guest review
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