"Almost got a 5"
The front desk staff was usually to busy to answer any questions. When I called down to ask a question about staying another night. Phone rang for over 5 minutes. When the person finally answered the phone. Every question I asked I got a very short answer. I felt like I was bothering them. Staff is spread thin. Other than that I love the hotel. This […] is a very quiet hotel for Waikiki. Nicely updated ,comfortable beds, very clean and good value. The housekeeper on the 9th floor (Matilde) was very nice,always has a smile on her face. The rooms were very clean because of her hard work. Thanks Don Read moreGenuine Expedia guest review
Everythings good except the parking but i would still get a room there.too expensiveGenuine Hotels.com guest review
This hotel is on a busy street in Waikiki so it's true--it can get loud at night even when you stay on the 10th floor. However, it is so convenient. Food was everywhere once you exited the hotel. The beach was only two long blocks away. Shopping (low and high end) was extremely easy. The hotel staff was extremely superb!Genuine Expedia guest review
"Convenient Location.....loved the room!"
Thoroughly enjoyed our stay and our room.....slept like a baby!Genuine Hotels.com guest review
"Good location, nice hotel"
I only stayed at this hotel for a night, but it was pleasant. It served its purpose, mainly for providing a place for me to wash and sleep. The front desk workers who checked me in and out were very friendly and nice. The room itself was clean and provided all the basic necessities for a short stay. The only thing is that the hotel is probably not ideal […] for light sleepers as the it is located on a busy street in Waikiki. However, ear plugs can help and the room comes with a pair of them you can use. The noise level wasn't too terrible or constant, so it might be fine. I was pretty beat after a busy day, so I had no problem sleeping through any noise without the ear plugs. The hotel's parking lot got full by the time I came back to the hotel for the night (around 10:30pm), but they do have a deal with the adjacent lot which is complimentary with your regular hotel parking fee. The hotel front desk will give you a parking pass when you check in and pay the parking fee, and you can just show this pass to the adjacent lot staff to park at their lot if the hotel's lot is full. Overall, I had a nice stay, albeit short. I would stay here again and recommend it, especially because the location is convenient and prime. Read moreGenuine Expedia guest review
"hotel situated in a noisy external environment nex"
faulty door key/lock mechanism ... door would not always lock when leaving the room ... dangerous situation. Tub faucet could not be completely shut down ... dripped continuously. Room itself decent but ...................Genuine Expedia guest review
Great location. Great service. Enjoyed my stay at aqua waveGenuine Hotels.com guest review
The hotel is about average, nothing fancy about it. The surrounding area is a little noisy at night, however, it's a good location in Waikiki. It's a short distance to the beach (5-10 minutes walk).Genuine Hotels.com guest review
I have stayed at this hotel several times they have staff that have been there for years very polite and great location.Genuine Expedia guest review
"Great hotel for the price"
The hotel was very clean and offers parking for a fee. The staff was very friendly and helpful. The nice part is that the hotel is located at the back of the International Marketplace and there are free shows nightly. I have stayed here before and would definitely stay here again.Genuine Expedia guest review
The hotel was very clean and the staff was great. Definitely recommend staying there.Genuine Expedia guest review
"Awesome one night stay!"
The check desk agents were very friendly. I arrived early to the hotel so unfortunately. They were able to valet my bag and I was able to explore waikiki for about 1.5 hours (the time i had before i could check in) When I finally checked in I was upgraded to the highest floor with partial ocean view. Amazing! I forgot some of toiletries back home and […] the front desk was able to pull pretty much everything I needed out of a drawer like magic. Beds were so comfy. View was amazing. Room was kept cool by an a/c. Extremely convincing and Very short walk to the beach. 3 ABC Stores are just right there. The infamous Matteo's italian restaurant was across the street. just Duke's alley is right out the door and so is the international market place. I'll be staying here again! Read moreGenuine Hotels.com guest review
"Nice, Friendly, Attentive"
Very nice. Staff friendly, everything at your fingertips. All walking distance.Genuine Expedia guest review
"In the heart of historic Waikiki"
Good location in center Waikiki. Parking is under hotel and expensive, but very convenient. There was a parking garage next door that would put your car on a lift. Room was pleasant and comfortable.Genuine Expedia guest review
"Get it in writing"
I had a late check in and asked for late check out which was pointed as no problem. Upon checkout at 3pm the manager said because if late checkout there will be a fee of 100 dollars. which is was full rate. Since I had to head for airport I had no time to argue. The only part they explained is that they can't rent it out since its late checkout. I […] called from airport and dialed my room number, well it seems to me they did rented rented by the time I got on plane. Sorry guys I will never use you again and I learned my lesson to get it in writing. Read moreGenuine Hotels.com guest review
Good for the price and location. Would have been nice to have the pool up and functional.Genuine Hotels.com guest review
"Friendly and cozy"
I had a great time. The room was a great place to relax at after days of exploration and nights of wandering.Genuine Expedia guest review
"Convenient location, close to beach"
We stayed twice when arriving and leaving Honolulu. Love the convenient location, and comfortable bedding. Will come back.Genuine Expedia guest review
"decent location, lousy parking"
The place was clean, and located only a block from the beach. The staff were friendly and generally helpful. There was a fair amount of street noise at night but I guess that's to be expected in that area of Waikiki. The parking was not very good at all. There are only maybe 20 parking spaces at the hotel itself. They tell you to park next door if […] they are full (which they will be if you arrive after 4 pm), but the elevator facility next door takes only short cars (apparently my rental Chevy Captiva compact SUV was too tall). I had to drive around the block to park at a large building nearby. This building was supposed to give me a discount rate, but did not. I then had to take my receipts to the hotel to get my money back for the parking fee. So I paid what I would have paid if the hotel did not have parking, plus I had to keep taking my receipts back to the hotel. Read moreGenuine Expedia guest review
Service was excellent and location is great. Rooms are standard nice but nothing fantastic.Genuine Hotels.com guest review
Great location! Nestled between the International Market and walking distance to hot spots and restaurants in Waikiki Cheesecake Factory and the high-end shops. One down side was the last of a ramp for strollers. Make sense because its a boutique hotel, but it got old picking up a stroller multiple times. Staff was awesome and the hotel is nice. For […] pool seekers, there is no pool. Read moreGenuine Hotels.com guest review
The staff was very friendly and helpful. However, Expedia is partially to blame for the stay because they did not put on their website about parking. Yes they listed the price per day but failed to explain that parking is FIRST COME FIRST SERVE. There are only 70 parking spots available but they have over 250 rooms! You will also be charged for parking […] no matter what (and that means even if you don't have a spot!!!) So buyer beware! Also, after the third day we had to actually ask the cleaning staff to clean our room. They boast comfortable beds but they really aren't. The sheets, pillow cases, and blankets all had stains on them. There is no swimming pool, and the work out room is fairly small with little equipment. The lanai is a very small patio with plastic furniture (only two chairs and a very small table). There is no ocean view. It is close to the beach (about two blocks) and close to shopping and Starbucks. Yes Wifi is included but the connection is awful. I would not stay there again. Read moreGenuine Expedia guest review
"Nice hotel within walking distance to the beach"
This is my three trips to Hawaii, and I have stayed at various hotels. This hotel is within a walking distance to waikiki beach, and it is right next to the international market. The staffs were very helpful. Our room was on the second floor, the room was clean, comfortable and spacious, a lot of space for two kids to run around. The room also has a […] coffee maker , microwave and refrigator. Right across the street is a Japanese udon restaurant, which serve breakfast, lunch and dinner. The food was very tasty and affordable, but I would recommend to go early because there is alway a line. Down the block on the right is a buffet restaurant, which offers a variety of foods and a fire show. It is very entertaining. If there is any starbucks fan, Starbucks is on both left and right side. I also recommend if anyone want to do certain activities to book it early. We book ours with the concierge at the hotel lobby, and it was fast and convinence. We spent a day parasailing and the beach, one night at the luau, one day drive to north shore for giovanni shrimp truck, shave ice , dole plantation, and spent the afternoon at sunset beach. If possible, book your car rental early because there is only a certain of cars available. Read moreGenuine Expedia guest review
"Nice hotel. Noisy at night due outside noise."
For a last minute booking, we were thoroughly pleased. The staff was very warm and accommodating.Genuine Expedia guest review
House keeping was not good and there was too much noise until late at night.Genuine Expedia guest review
"Great Hotel with a great location"
I went on vacation with my mother who is legally blind and want to commend the staff for their helpfullness in making my moms stay a safe and pleasant experience. Towards the end of our trip Tropical Storm Flossie was heading towards Oahu and we did not know what to expect as far as the weather was concern. The staff made sure the hotel guests were […] given the most current information on weather conditions, flight information and for those of us who had our flights cancelled, made sure we made our reservations for accomodations for the days we would have to remain on Oahu. We were very thankful that Flossie did not cause any damage to Oahu and we only had to stay one additonal night. I would like to thank the hotel Manager Gilbert Reyes and hotel staff members, Frank and Issac for their helpfullness and consideration of my mothers disability. Read moreGenuine Expedia guest review
"Nice hotel, close to the beach"
Hotel is nice, not extravagant but nice. It is a short walk to all of the nightlife in Waikiki. We very much enjoyed the location of the hotel as it was very easy to navigate the area. The biggest downfall of the area is parking. Parking under the hotel is hit or miss, and parking in the elevator garage next door is slow as you have to wait, sometime […] 30 minutes, to get your car out. Hotel parking is almost double a day and the only advantages are that you can pay with credit and might be able to get a spot under the hotel. IF you don't mine waiting and have cash to spare, use the elevator garage and just have patients. Read moreGenuine Expedia guest review
"Location Location Location"
It's not beach front property but it's next to the Waikiki International Marketplace and Kapiolani Shopping Center. The beach is not far just a block south past the Outrigger Hotel. The entire hotel staff was extremely polite and accommodating. There was enough security during the nights to keep the rowdy bar crowd from meandering into the lobby including […] the working girls out front. Parking was challenging but that is expected downtown. The nice thing is everything is within walking distance. If you stay above the sixth floor the noise factor shouldn't be too much of a burden. Ask for a partial view of the beach so you can lay out on the balcony and enjoy the warm sun and get some tan too! Aloha! Read moreGenuine Hotels.com guest review
"Location is the best,"
Going back in 2014 and I'm getting the same room. Best location, next to the two main blv. In Waikiki and right next to dukes lane and international market. Every night I saw a luau for free from my balcony. We loved it. When I got back to California I told my family and friends about the hotel.Genuine Expedia guest review
"Good hotel to stay"
Hotel is in good location close to Waikiki beach. But parking is not adequate.Genuine Expedia guest review
"Superior Customer Service"
Would highly recommend this hotel to anyone who wants a true "Aloha" welcome. Not only were the rooms clean and the location convenient, but the customer service went above and beyond. We were always greeted with a smile and making sure our stay was most comfortable.Genuine Hotels.com guest review
"Low to Mid Quality, Close to Beach"
Low to mid quality older hotel with very tight parking. Only reason rate is as high as it is...because of the proximity to the Waikiki Beach. OK for a one night stay where the only thing you need is a room to sleep in. Very limited amenities and the desk staff was very disinterested in providing prompt service.Genuine Hotels.com guest review
Besides the intial arrival, missing the driveway twice, and lack of parking this was a great staycation for us. Future reference for those going. Parking is located under the hotel and there is an extended vertical garage outside. It's a hard to spot ally right after hotel front entrance. Location is great, who knew you could stay that close to the […] international marketplace. Definitely made it fun to be able to walk to almost everything. The hotel is what you pay for. At a good rate its perfect and comfertable. If you are not satisfied about the looks for the price you think you're mo eh is worth more because this place is great. We had a room facing the garage which was great because we wanted to keep N eye on our car. Another review on trip advisor complained about not being able to sleep because of the garage lift but you could barely hear it. Also the garage operates from 6am-11pm and does t make noise during the time most people are sleeping. Starbucks and Jamba Juice right down the road. Ono cheese steaks across the street open 24-7. Internationl Marketplace also has. Farmers market of baked goods and fruits. Miko the gal at the front desk was so helpful and sweet throughout the whole stay, and the staff was always available to help. We will definitely stay here again Read moreGenuine Expedia guest review
Totally adequate, don't expect frills.Genuine Hotels.com guest review
"Fantastic staff- Fun Hotel"
Staff was so helpful that it felt like a much more expensive hotel with the front desk remembering our names.Genuine Expedia guest review
Bathrooms could of been a little bigger and there should be more hotel parking available. But all around a great hotel!Genuine Hotels.com guest review
"Very close to Royal Hawaiian Area"
Our room was not ready when they said it would be, so they upgraded us to a junior suite deluxe that was ready. We were quite pleased with the room and the staff.Genuine Expedia guest review
Lovely service, decent room, clean & friendly.Genuine Hotels.com guest review
the hotel was central located to wakiki.the hotel staff was excellent.enjoyed stay.Genuine Expedia guest review
"In the heart of Waikiki"
We booked to stay at the Wave but on arrival were told by staff that due to some mishap, our room was in need of repair and they had no other rooms available. Therefore, we had been transferred to their sister hotel, the Aqua Waikiki Pearl, which was just around the corner. Staff offered to drive us to the Pearl but we declined as it was such an easy […] walk. Staff were polite, offered us cold water on arrival at the desk, which was appreciated as we were very dehydrated after our long flight. The change in room was most certainly an upgrade, which was a pleasure to receive after our long flight. The beds were very comfortable. The bathroom was huge. The view from the balcony included glimpses of both the sea and the river. Air-con was available in all rooms. The lounge area was spacious, comfortable and tastefully decorated. Overall, a great place to stay. Read moreGenuine Hotels.com guest review
Walking distance to everything-beach, shopping, restaurants. Great staff at front desk-very helpful.Genuine Expedia guest review
"Ill come back"
Everything was great except the parking.Genuine Hotels.com guest review
"Great hotel in center of Waikiki"
The hotel was nice and situated close to the beach. For the money we paid, it was great. Big airy rooms and small balcony.Genuine Hotels.com guest review
You need to accommodate shuttle to the airport......why there is no continental or local style breakfast? How about a pool for people who'd rather stay within the hotel without going to the beach? The receptionist...quite not helpful......Genuine Hotels.com guest review
"The room was decent and staff was very accommodati"
The room was decent and the staff was very accomadating. Only complaint was that the music at night was very loud.Genuine Expedia guest review
"Gzila needed something close"
Good location to downtown where I would be working. The at sports bar next door was a bonus. You got to try the coconut shrimp. It's da best!Genuine Hotels.com guest review
"Parking and misc."
Parking was horrible we had to park at the overnight elite service which was actually cheaper at the hotel.... The first room I was given was horrible it had mold and it's location was over the ugly area of the building(no scenery) then I was charged upgrade fees. All your rooms should be kid friendly!Genuine Hotels.com guest review
"A place to freshen up before flight home"
This hotel was decent for what we needed. We had stayed in a condo on N. shore for two weeks and on our day of departure wanted a place to shower after the beach and freshen up before our flight home. Location - ok Parking - good Clean - ok View - alley Service - good and friendly Not bad for a night or two but would not want stay longer. Good value […] for the $68 special we paid. Yes I would stay here again Read moreGenuine Hotels.com guest review
The room was only fair nut the noise and parking was not good at all.Genuine Expedia guest review
The hotel was perfect walking distance from the beach and the international market. We arrived almost three hours before check in and they had a room ready for us plus a free upgrade! The room was really bigger than we expected only caveat, My fiancé and I sleep with the tv on tv was in the sitting area, but overall would definitely recommend and would […] stay here again. Read moreGenuine Expedia guest review
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