"Won't be returning"
Extremely poor service. Room wasn't ready by check-in, ice machines on at least two different floors didn't work, NO hot water in the morning and front desk seemed apathetic at best. Won't be returning any time soon.Genuine Hotels.com guest review
for businessGenuine Hotels.com guest review
We had a wonderful relaxing vacation.Genuine Hotels.com guest review
"To much smoke"
The only complaint I have is the amount of smoke in the common areas.Genuine Hotels.com guest review
"stain on the table."
The table had stain when we checked in. There was no water bottle next to "enjoy complimentary water for your stay" sign.Genuine Hotels.com guest review
"WHAT A DUMP"
dont stay in the west wing....1960's decor. Plumbing for the shower needs work...does not drain quickly and takes a while for hot water. Neighbors smoke weed...although I made numerous calls to the help desk there was nothing done. All this for $190@nite :( I think Motel6 had better accommodations!Genuine Hotels.com guest review
"Not too painful"
Went for a conference, I don't gamble so the smoking in the building, and around the restaurants was obnoxious . The food was mediocre if not just unappetizing . But the view from the 23rd floor helped somewhat to relieve all the other miseriesGenuine Hotels.com guest review
"Tired old hotel"
The room was clean, bed sheets appeared new(ish), rest of the hotel was not good. Hall carpets were stained, everything is terribly outdated! Room decor from the 80's? Blue stripe wallpaper with blue rose border, straight from a really old nursing home (sorry don't want to offend nursing homes...), really old style tv, with non working remote. Staff […] not super friendly, checking line was way too long!!!! I gave my room number to charge a meal and was told it wasn't my room, which it was, took forever to get them to figure that out. I would NOT stay here again. Read moreGenuine Hotels.com guest review
Hotel was very clean, quiet. Got it for a great price.Genuine Hotels.com guest review
"Got a great deal at Nugget Reno"
This was for an overnight stay but the last minute booking gave us an awesome deal. We were able to find a bar that would show our hockey game as well as a restaurant that served really good food (Rosies). The room was very clean and quiet. I would definitely stay there again.Genuine Hotels.com guest review
"we loved it!"
Great pool! Lots of upgrades recently. Looks great insideGenuine Hotels.com guest review
"Ok hotel for a quick stay."
Comfortable but a bit outdated and the food was terrible.Genuine Hotels.com guest review
"Great place to start your airline travels."
Overnight. Pre travel. Airline shuttle runs frequently.Genuine Hotels.com guest review
"ron and Rita moving on"
Excellent and excellent price.Genuine Hotels.com guest review
"Check your civil rights at the door!!"
NOT 2nd amendment friendly!! We have stayed here for years and been very happy about it. The new policy now bars "weapons" from the premises and says you will be evicted if you have any. Concealed carry permits have no apparent validity! If you enjoy being a "soft target" by all means stay here....Genuine Hotels.com guest review
Weekend stay for a tournament hotel fine room needs to be upgraded t.v. was horrible!Genuine Hotels.com guest review
DO NOT BE FOOLED BY THE WORD DELUXE IT IS NOT. ONLY BOOK PREMIER THEY ARE THE REMODLED ROOMS THE OTHERS ARE NOT AT ALL. NOISEY AND OLD.Genuine Hotels.com guest review
Clean, large room. Friendly hotel staff and prompt service to get extra towels. Easy check out in the morning.Genuine Hotels.com guest review
"You get what you pay for -- bargain ???"
Though the room was cosmetically pleasing at first, upon further inspection, we were rather disappointed. The carpet was not only well worn, but it was also severely stained. The toilets had dark water stains -- never felt it was very sanitary. We visited in March. The room was impossible to cool. This hotel has a very strange -- not satisfactory -- […] A/C system. Read moreGenuine Hotels.com guest review
"Not worth the hassle or resort fees."
We stayed at the Nugget in September 2014 but didn't get to stay long enough to really check out the resort, so I thought we'd give it another go. I'm really regretting it now. First, they lure you in with a great rate, but by the time you check out they add a per person fee which doubles the price. I decided to go ahead with the booking because the […] pool looked fun. We arrived at 8:40pm and spent exactly 40 minutes in line to check in. We saw a friend while we were in line. He checked in at 3pm and spent 30 minutes in line. Totally unacceptable. Then the gal who checked us in informed us that the room type I reserved and paid extra for was not available. My new choice was a smoking room or a downgraded room at the upgraded price--no price adjustment for the plain room. So instead of two queen beds we got fulls, and instead of a nice big flat screen tv we got a small old tv. By the time we got to our room and into swimsuits we only had 20 minutes until the pool closed. (10pm pool closing seems early for an all-night town like Reno). When we got to the pool the employees were asking everyone to get out. Apparently someone had pooped in the pool. That's obviously not the Nugget's fault but it was the last straw. This place isn't worth the hassle or the extra fees. Read moreGenuine Hotels.com guest review
"No safe in the room!"
Besides having no safe in the room for valuables; the whole casino did not have any scotch. I myself do not drink but my husband does. It was amazing that all the other casinos even the small ones out of the way had Scotch and was able to provide Dewars. The room was nice but did not find too many machines to play that I liked. No horseracing in the […] sportsbook. Read moreGenuine Hotels.com guest review
"Family trip to Reno/Sparks"
A couple day stay at The Nugget while visiting family in the Reno/Sparks area. Kind of disappointed in the quality of food at the various restaurants (except the Oyster Bar, which was GREAT!) My son loved the arcade and overall, it was a nice stay. A bonus: In N Out burger is very close by! :)Genuine Hotels.com guest review
"A comfortable room"
The Nugget is a well run and comfortable hotel. In Reno, it offers excellent accomodations at a reasonable price. We have stayed in many of the major hotel/casinos in Reno and prefer the Nugget.Genuine Hotels.com guest review
"stay at this hotel."
Great hotel and casino. Will stay again next time.Genuine Hotels.com guest review
Long wait on Friday night to check in. Otherwise, great room at a great price!Genuine Hotels.com guest review
"Gladly stay again"
Nice area, close to restaurants.Genuine Hotels.com guest review
"worst service ever"
the line to register was 2 hours long, we reserved a premium room with a premium mattress and flat screen, got a very old room with small old style TV and a hard flat mattress. it then took another 2.5 hrs to get moved to a room that wasn't much betterGenuine Hotels.com guest review
my overall stay was really good everyone there treated me wellGenuine Hotels.com guest review
The check in was horrid. I was almost late for an appointment and the line was so long and when I was finally at the front they had 3 employees walk away. Line was still very long. Valet was awful. I told them I was just checking and leaving for an appointment. The gentleman told me he would put it off to the side. They did not and it took an additional […] 15 minutes to get my car back. When I returned I went to valet again and it was really backed up. I waited for them to be told that I was in the wrong spot and had to go out and come back in. I just found a parking spot. The room was not that clean and the bed was awful. Had to sleep in the very middle. They took a $100.00 deposit from me and told me that I wont get it back up to 5 days. Did not know this and I was not happy. Due to safety reasons I needed to stay an extra night even though I was not happy with this place they told me that they would have to take another $100.00 deposit. I declined. I do have to go to Reno several more times and I will not be staying at this hotel again. Read moreGenuine Hotels.com guest review
The rooms are not bad other then the ancient TV. The problem is the train yard next to the hotel and the thin walls. The trains are going all night making it very difficult to sleep. Then there are the thin walls. If you are unlucky enough to get a loud couple next door then you won't be getting much sleep either. Then trere is the food. I tried the […] buffet and was not impressed. Rosie's was ok but nothing special. Read moreGenuine Hotels.com guest review
"A decent hotel for the price"
This is a comfortable hotel and it was not crowded in early spring. We were there to ski and relax. The bulk of the guests were students from other Nevada areas there for athletic competitions. The pool water was pretty dirty and the restaurant "Gilley's" in the hotel is not recommended, even for a burger or BLT. All in all a decent place for the p […] rice. Read moreGenuine Hotels.com guest review
"okay hotel for a decent price..."
Other than the massive wait to check-in in the lobby full of smokers, and the complete lack of electric outlets in the room (one double plug at the vanity) which makes charging cell phones and laptops difficult, the stay was fine. Luckily it was only a one night stay on the way elsewhere, so didn't inconvenience us too much. Provided the room rates […] were the same, I'd stay at the Nugget again. Read moreGenuine Hotels.com guest review
My wife is an asthmatic and their was a couple with dogs next to our room so that set my wife off.Genuine Hotels.com guest review
Our stay was a nice place to stay and it was easy to find. But we booked through Hotels.com and on our reservation we requested a crib for our 11 month old. When we checked in we were informed that there was no crib and that when you book with Hotels.com that those requests are NEVER sent. It made for a very long night trying to sleep with the 11 month […] old. Read moreGenuine Hotels.com guest review
"Busy highway sounds"
Hotel is just beside the highway , you can hear the cars even if you're at the top floors. But the hotel rates are excellent.Genuine Hotels.com guest review
"we will try another night"
The room was as expected, clean and ready for us to stay. The only draw back was we heard all the noise in the hallway. Loud banging, couples arguing and the security guard announcing himself. I tossed and turned all night. We went to use the pool, but it was just closed to a child messing in it. Glad they did that but so wanted to use the hot tub after […] a long days drive. Read moreGenuine Hotels.com guest review
"Always a great place to stay"
Because of events I couldn't control, we couldn't get to the hotel on the first night. They held my room and allowed me to check in the morning. The staff were professional and friendly.Genuine Hotels.com guest review
"Our lil family vacation time 3/15"
Took my family for a small vacation. Came to this hotel because of the indoor pool as most of the neighboring hotels had outdoor pools open seasonal and since its still 'winter' time, the pools were closed. My kids had an awesome time. We also went to Adventure Wild Park which was nearby. We all enjoyed ourselves.Genuine Hotels.com guest review
"Great for an overnight or quick weekend"
For a quick cheap, clean, and convenient hotel this is the place. Easy to get in and out of. Right next to the freeway, so you can head anywhere you want in Reno/Sparks quickly. The main draw back is VERY HEAVY cigarette smoke in the hotel lobby. Yes, of course there is smoking in all casinos on the main floor, which goes hand in hand with the business. […] Since we only use the room in the evening, and maybe a restaurant once for a 1 or 2 night stay, it is tolerable. For longer lodging, we would stay someplace else. Read moreGenuine Hotels.com guest review
"No more west tower"
If I ever stay at the Nugget I'm definitely staying in the new towers. Stayed in the west towers, ice machine didn't work, toilet sometimes flushed and had a 18 inch tv that I could barely see. Service was good and hotel was clean though.Genuine Hotels.com guest review
Went to reno for monster jam! Hotel stay was awesome. Some friends were coming down the same day and they set us up with co joining rooms! Very niceGenuine Hotels.com guest review
It was fine not great but fine.Genuine Hotels.com guest review
"Vacation day with Mom & brother 3-13-15"
Spend the day and night with my family. Enjoyed fun times near by in Sparks.Genuine Hotels.com guest review
"Good Hotel but ...."
Great except for those vintage TV setsGenuine Hotels.com guest review
We enjoyed the pool and spa. The room was older but ok for the price. I have stay there before, however this time the bathtub was dirty. The beds are really firm. We would not go to the buffet again.Genuine Hotels.com guest review
"Best Hotel in Reno"
Excellent service from staff. Best I have ever had in Reno. Will stay here again.Genuine Hotels.com guest review
Slots are way too tight! Also the rooms need to be updated..Genuine Hotels.com guest review
Overall, not a bad hotel. We weren't there to gamble, just looking for a decently priced room in the area. The room was a little smoky, but i guess that is to be expected. There are windows that open up about 4 inches for some fresh air. The indoor pool was large, plenty of room for all the people. Rosie Cafe was decently priced for breakfast. : )Genuine Hotels.com guest review
Beautiful accommodations and very friendly hotel employees.Genuine Hotels.com guest review
OkGenuine Hotels.com guest review
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