"Quiet, but ....."
Price seemed fair so we upgraded to a suite. Not a great experience. Walking across carpet stepped on Cheerios. Went to turn on TV, very small for the room. Went to have coffee, cups were not cleaned. One still had a ring around the cup. Jacuzzi tub was a plus. Buffet dinner was excellent. Second time staying here. Overall probably will not be staying […] here again. Read moreGenuine Hotels.com guest review
"Great swimming pool"
Highly recommend this property.Genuine Hotels.com guest review
"nice, spacious room with a jacuzzi tub in Bathroom"
The hotel room was nice and spacious with a Jacuzzi tub in the bathroom. One of the nicest rooms for the price in Reno/Sparks. Room was great. The valet service had a little to be desired though. Not very efficient and rude.Genuine Hotels.com guest review
"Family ski trip"
Room is ok like usual Good swiming pool. But too crowded, and so the water is not clean. Many kids there. So environment is goodGenuine Hotels.com guest review
"Not great service"
We were excited to stay here on a whim after spending the day with family and too tired to drive home. Staff was friendly enough, but our reservation included 2 queen beds (we have kids) and we when we got to our room, it was a single King bed. With tired and hungry kids and toting our luggage we went back to fix the problem, and they said they had […] only one room left with 2 queen beds? This is a huge place, it wasn't busy and they only had one left? So we got to the room, it was nice, but the smoke alarm was chirping every few minutes... we called three times and they said they'd send someone to fix it. It never happened, so finally at 11 pm my husband had to disable it so our kids could finally go to sleep. We ate in Rosie's coffee house and ordered the Famous Awful Awful which we expected would be the same awesome burger they serve at the Little Nugget downtown Reno. Nope, it was just a regular burger no thrills. My son's mashed potatoes had a sharp plastic something in them, and people around us who had arrived and ordered before us, got their food a LONG time after we had finished eating. We felt bad for their kids watching our kids eat. Staff is very pleasant and did rescue our son's stuffed frog we left behind and we were able to retrieve it the next day. The Arcade was fun for the kids also. Everything was clean. Read moreGenuine Hotels.com guest review
I was amazed with the size of the room, and the cleanliness!!Genuine Hotels.com guest review
Great room for great e. Coffee pots in rooms! (so you don't have to get starbucks)Genuine Hotels.com guest review
"Unprofessional checkin but good for Sparks"
Well, overall I must say that everyone at the hotel was very nice. I had one big issue upon my checkin...I was not asked for a credit card for incidentals when I checked in and this caused me a whole bunch of issues with room service, at the cafe, etc... AND...when I checked in (at 9pm), there was an associate having a personal conversation on the phone […] AT the desk. She gave me a dirty look when I stood in the registration line and called for another associate. I have traveled extensively throughout the US and abroad and this was probably the RUDEST I have ever been treated upon checkin. I would come back here again only because I have family that lives close by, but I would mention this to the manager if it happens again. The pool and workout facilities were pretty great and like I said, the REST of the staff were very nice. (Especially Jesus who works in the Cafe.) Read moreGenuine Hotels.com guest review
The price is good. The location is ok. The hotel is nice. The food is hit or miss. One day it is good the next day just okGenuine Hotels.com guest review
We have stayed in this hotel for a week . The air conditioner went out , so we had to change rooms . Then TV went out had someone come up 3 times to try & fix it . Still it kept going out . Was not even address by management or the hotel . We'll never stay there again .Genuine Hotels.com guest review
Easy on and off from highway. Great food - Home of the "Awful Awful" Burger. Nice pool and close by movie theater is great!Genuine Hotels.com guest review
Super affordable. Very clean.Genuine Hotels.com guest review
"A wonderful experience!"
Everything was fine except for the view. Service from the bell hops was great. Will be back again.Genuine Hotels.com guest review
"Had It All, But Smoke Smell Was Bad"
Loved having access to a neat pool and walking distance from a very nice movie theater. Disappointed that the shuttle didn't serve the Amtrak station, and even though we had a smoke-free room, I could still smell it strongly coming up from the Casino level. The Arcade was just ok. Most of the games were really worked over, but the staff was very he […] lpful. Read moreGenuine Hotels.com guest review
This was a staycation and for the price well worth it! Would definitely stay againGenuine Hotels.com guest review
Our stay was fine except for the fact that it was listed as a pet friendly hotel and we found it inconvenient with our dog in such a high rise hotel and there was actually not a good place to take her potty nor any bags to dispose of her waste or a place to put it..........luckily we had our own bags. The next place we stayed was much better so since […] we travel with our pet we will not be returning. The room however was nice and clean. The rate was good however. Read moreGenuine Hotels.com guest review
We were in the west tower 6th floor and room was stuck in the 70's it has flowers on the wallpaper and velvet sofa. The room really needs to be updated.Genuine Hotels.com guest review
We are locals that try to get away from regular life from time to time in our resort town. The Nugget has a good reputation in this town but this visit was very disappointing. First we ordered and paid for a Room with a King sized bed and a couch, we were told when we arrived that none were available and that they were putting us in a Two Queen room. […] Come to find out the king rooms were just not cleaned yet but the front desk clerk decided that because we had kids with us that we needed to have two queens instead so she didn't tell us that king rooms would be ready in an hour. The rest was just in attentiveness ... The comforter has a cigarette burn in it, the bed was not made under the covers, the tabletop was askew, the coffee pot still had coffee grounds in it and the tv had terrible reception. I was disappointed with our visit and complained to the management , they promised to follow through and call me the day we checked out. We still haven't heard from them. Read moreGenuine Hotels.com guest review
"Easy to find"
I had a good 2 nights. Beds were firm but not to bad. Service and staff were great.Genuine Hotels.com guest review
"Nice for price"
Nice hotel. Only thing was the shower faucet, it was either on pure hot or cold, no in between.Genuine Hotels.com guest review
The hotel is very nice and clean, the pool area is great, the only inconvenience was not having a microwave in the room to heat up my child's beverage, but overall we enjoyed our stay.Genuine Hotels.com guest review
In regards to getting information of amenities I was disappointed to be told the pool was closed when it wasn't,- was hung up on by front desk and they seemed to be inattentive. To resolve the issue they gave me the same rate to stay again... Not that great of service!Genuine Hotels.com guest review
The hotel is on the older side but super clean and we'll kept. The service was excellent. Very fast at check in. Bell service was quick and so was valet. The casino was a little small but lots of people around to help . Comp drinks kept flowing. We hit up the Friday buffet and was a small selection but very fresh and yummy. Got a spa suite and they […] let me bring my pup. Thats the best part. Pets are welcome with open arms:) Read moreGenuine Hotels.com guest review
"Nice for the price"
For the price it was a good stay. The on-site restaurants were good and reasonable. Check-in was simple, check-out was a breeze.Genuine Hotels.com guest review
"Kids Love It!"
Will be back.Genuine Hotels.com guest review
Has a casino at hotel,Genuine Hotels.com guest review
"should have waited a month...entertainment in Mar"
Overall the Nugget did a very good jobGenuine Hotels.com guest review
1st time there. Little run down, but staff is wonderful. Good group of people. Makes a huge difference.Genuine Hotels.com guest review
As soon as you step into the hotel /casino to check in you are surrounded by cigarette smoke. The non smoking room that I requested continued with the smell of smoke as with every opening of the elevator doors another puff of smoke would permeate the hall way and creep under my door to my room saturating my pillows and clothes.Genuine Hotels.com guest review
"Upgraded room was spacious but not clean"
Yesterday, I sent photos and an email to the Nugget customer service department documenting the brown dried fluid stains in the bathroom. We didn't notice them until the morning or we would have asked to switch rooms. For the upgraded hospitality suite, we were disappointed that we only had two sets of towels in one of the two bathrooms and the linens […] and bedding smelled faintly of smoke. We all woke up with stuffy noses and sneezing. The room still had tape on the ceiling throughout the front room and red/brown stains up above the bar area sink. Overall, we were very disappointed and a little grossed out by the uncleanliness of the room. Read moreGenuine Hotels.com guest review
Perfection! Very clean, genuinely nice friendly staff...rooms were perfect!Genuine Hotels.com guest review
"Great View, Big Room"
The room was very spacious, clean, and comfortable. There was a sofa and a recliner in the room, which is something I had never seen in a standard room before. The bed was great and the view was very nice. The room decor needs updating, unless you like that Golden Girls motif, which, I'm not afraid to admit, I do. I just pretended it was 1989, which […] was probably the year the TV in the room was purchased. The casino was okay, but there was a huge arcade for the kids, hence a lot of families. Read moreGenuine Hotels.com guest review
No frills with decent service and clean rooms for an affordable price.Genuine Hotels.com guest review
"Great pool, reasonable price."
My bed sheet was only covered 4/5 of the bed, the chair was dirty. This is the second time I chose this hotel, the first time was way better than this time.Genuine Hotels.com guest review
Nice easy Sparks casino. But Enough with a resort fee if you have limited hours or outright closed facilities!Genuine Hotels.com guest review
"Nice except forsmell"
Our room smelledlike disinfectant. We left the windows open when we went out but it was still there on our return. Nice place other than that.Genuine Hotels.com guest review
"could use a room remodel.wallpaper has to go"
It was nice. the room is outdated. could use a new paint and new furniture and electronic stuff. beddings old...wall paper has to go. other wise its all nice and comfy...Genuine Hotels.com guest review
Everything's good except for the long wait for check-in since I went during the Presidents' Day weekend.Genuine Hotels.com guest review
The hotel was much better than expected. Very clean, pretty good amenities, great swimming pool. Can't complain for the price.Genuine Hotels.com guest review
We were going to get in late, so we called ahead to make sure we got a room booked. We knew we were getting something in the remodeled East Wing, but they "upgraded" us to a suite on the executive floor. The room was really big and comfortable but sooo antiquated. The bedding, carpet, wallpaper, fixtures, and furniture were throwbacks to the 70s-80s. […] TV's were old so we couldn't hook up our chromecast (an HDTV was a selling point for the weekend because House of Cards S2 came out). In the end, we didn't spend much time in front of the TV anyway and enjoyed the spaciousness of the room. The only real downside was the thinness of the walls. We could hear young kids crying and screaming next door (why do people bring small kids with them to Reno?) Read moreGenuine Hotels.com guest review
Did not get room I reserved, all restraunts were booked but no one inside, infact sat down at the bar by the oroke restraunt after I was told it was all reserved up and the place never filled while i was sitting there, doesn't seem like good business.Genuine Hotels.com guest review
"Ski trip Feb 2014"
This is the first time we stayed in Deluxe Room which is far away from garage. The room is older but bigger than the Premier room. We like the indoor pool a lot but it's always full and this time it ran out of big towels. The arcade is on the way to garage tower such attraction for my kids. We went there on Sunday night but some machines are out of […] tickets and malfunction. We wasted a couple of token. Only two staffs were working on the counter so no one can fix it. My daughter like going with me to the Starbuck located in lobby in the morning to get some sweet. We visited the noodle hut since the dinner buffet line is super long. The noodle is good but I assume there's MSG in it. I kept drinking water after that. We will go there again if the price is reasonable. Read moreGenuine Hotels.com guest review
Loved the tower on the east. The first room smelled like marijuana. They were quick and efficient on relocating us. My brothers room located on the east wing was beautiful comparing to mine.Genuine Hotels.com guest review
Over all it was ok. The room was warm and smelled of smoke. The air conditioner did not work very well, results a stuffy warm room.Genuine Hotels.com guest review
"Nice place to stay"
Rooms and Service very good. Saturday night buffet overpriced and leaves something to de desired.Genuine Hotels.com guest review
Very helpful to have a pet-friendly hotel! I was displaced from my home for a short period of time during a construction project, and was very grateful for the pet-friendly rates and ability of the Nugget, which I hadn't been aware of before!Genuine Hotels.com guest review
"took a wrong turn and ended up in the 80's."
The condition of the casino and lobby is great. I was a little surprised by the outdated room decor. plumbing was very loud and kept us up most of the night.Genuine Hotels.com guest review
"Great Last Minute Getaway . . ."
There was a great special on our room so we stayed over Valentine's/President's Day weekend 2014 after riding the Fun Train up from the Bay Area with Key Holidays. Excellent hotel with plenty of dining options since the hotel is about 5 miles from downtown. Our room was very nice and the bed was comfy. We really wanted to try the indoor pool and spa, […] but did not due the the massive amounts of people and wild children running loose in that area. We did see the Dennis DeYoung (Styx) show in the Celebrity Theatre and enjoyed that very much. Definitely would go back again. Read moreGenuine Hotels.com guest review
"Pool Fantastic for Families"
The hotel is slightly older and decor outdated. But, the price is a bargain and the pool is fantastic for children. Indoor and open all year, it is large and has small individual pools on the side that are perfect for toddlers. Our favorite staycation hotel.Genuine Hotels.com guest review
"Best room ever in a casino"
We got a great deal through hotels.com. The best rooms we ever stayed in a casino.Genuine Hotels.com guest review
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