clean,comfortable room,good bed with ample pillows. all staff were friendly and competent. slight traffic noise from freeway but excellant views.Genuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"Wonderful half-way stopping area"
We truly enjoyed the hotel. The costs were very nominal and the food courts were very good. I would give it an A+ and look forward to a return visit.Genuine Hotels.com guest review
"on a business trip"
It is a nice enough hotel. The restaurants could use some better servers as they are not very quick. the food is above average and the portions are very good. The pool is very nice and relaxingGenuine Hotels.com guest review
Booked two weeks in advance. Checked into our room and it didn't match the description of the room we had booked. When confronted, the front desk said too bad. Pool was cold and filled with running screaming splashing kids. Room next to us had a barking dog ALL NIGHT LONG! Called to complain and they did nothing to fix the problem! Will not stay ag […] ain. Read moreGenuine Hotels.com guest review
"Enjoyed the stay!"
Stayed in the East tower and the room was very comfortable, was directly across from the rail yard and I never heard them. Staff was friendly. The only thing I didn't like, was the $100 deposit required when using my business debit visa. Those funds were held for 7 days..... I later found out that I could have given a $100 cash deposit.Genuine Hotels.com guest review
"needed a cleaner room"
The room was very outdated old worn out carpet. The worst part was how dirty things were. The wallpaper in the bathroom was stained and the tiles in the shower had mold. The bedspread was the most unacceptable part as it was stained. We were only in the hotel for about 12 hours and too tired to change anything but we won't stay there again Until the […] rooms are cleaner. The best part was how simple it was to check in and how friendly the desk staff was. Read moreGenuine Hotels.com guest review
"Great stay at a great price"
My wife and I had a great stay and had a lot of fun. Spent a couple hours at the pool. We took a day and drove to Lake Tahoe which was less than an hour away. Also went to some near by lakes. We aren't big on throwing away money in the casino, we did play the penny slots for couple hours too. Oh... and the seafood restaurant was incredible! We will […] be back. Read moreGenuine Hotels.com guest review
"Good Place to Stay"
For the money, a great place to stay. The airport shuttle service is excellent alsoGenuine Hotels.com guest review
Loved the valet and having everything i needed in the building. The mattresses were not as I had hoped but the covers were first rate, their hair dryer overheated in 30 seconds, we had to jiggle the toilet handle to keep it from running. Small fixes. Everything else was great, comfortable and loved it.Genuine Hotels.com guest review
"Good inexpensive hotel"
At an average of $44 a night for a clean good size room in a nice hotel/casino I found John Ascuagas Nugget to be a good value.Genuine Hotels.com guest review
Stay was very good; rooms very nice....clean and very well decorated. Only problem was train yard on south side; we asked for side opposite I-80 due to traffic noise but train yard had switching all through the night so Thursday night was not pleasant...Friday was much better and Saturday night was only a slight problem early Sunday morning about 6 […] :00am. Read moreGenuine Hotels.com guest review
great placeGenuine Hotels.com guest review
"beware of hidden fees"
room rate of $53 was great so I booked a room. On my receipt they tacked on a $28 Tax Recovery Fee. What's up with that??? There was no mention of this fee until after I had booked the room. That is just wrong!Genuine Hotels.com guest review
"Nice Rooms but Significant Road Noise"
For the price, the rooms were very clean and amenities were nice. The biggest problem was that we had a room in the East Tower - 23rd floor facing the highway, and the road noise was constant. Enough to be annoying, but not enought to prevent us from sleeping.Genuine Hotels.com guest review
"Honets staff returned an IPAD we left in the room!"
My daughter left her ipad in one of the drawers, we called and the staff reported it had been found and it was returned. Wow, I didn't expect that. I respect this honesty very much. Whether it was a person, or corporate culture...We are very grateful.Genuine Hotels.com guest review
"Price was good"
It was wonderful. They have a gorgeous swimming pool. and it was the warmest temperature of 85% in any hotel I have every been. There rooms made you feel like you were in a great place not just any hotel.Genuine Hotels.com guest review
"Convenient for visiting, shopping, parking"
We always enjoy our stays at the Nugget. This time we noticed that the only mirrors were in the bathrooms - none in the room itself, which made getting ready a bit difficult. Also, electrical outlets were not easy to come by. We had to get down on our hands and knees to find the one at the desk, and it was hard to locate the power strip behind the nightstand. […] With all of today's technological equipment that needs charged, this was not easy to deal with. Read moreGenuine Hotels.com guest review
The hotel sits beside the railroad tracks and the interstate highway. You hear highway noise all night and railroad cars moving at 3 o'clock in the morning. I stayed 4 nights and never got a good night sleep. Scratch this hotel off your list if sleeping good is a prerequisite.Genuine Hotels.com guest review
I was woried about price but you had a great price and are room was very big and nice.Genuine Hotels.com guest review
Everything was great except that the ice and soda machine we not working on our floor. The bed was not very comfortable, that is the reason for the 2 on the comfort of the room. Being on the bed was like being on a padded trampoline. The buffet was good. The Oyster bar lacked. The service that we experienced was not up to par. Rosie's cafe was a 3 star. […] Overall, we did enjoy our stay and will once again stay at the Nugget when we are in Reno Read moreGenuine Hotels.com guest review
There was way too much chlorine in the pool (and too many people, but a given for a Sunday night). Other than that, I was satisfied with my stay and will definitely stay again.Genuine Hotels.com guest review
"Great Place, Great Value"
Very nice amenities and caring staff. Great entertainment for the wuole familyGenuine Hotels.com guest review
"Clean, Great Service, Great Room"
Room is very large and love the pool. Fun and great for familyGenuine Hotels.com guest review
"Not what I asked for!!!!!!!!!!!!!!!!!!!!"
I wanted a king size bed, I got 2 queen, not good. The toilet did not work properly, thank God for public toilets. The a/c and heating didn't work properly so my wife was uncomfortable. Overall I was not to pleased with my stay.Genuine Hotels.com guest review
"John Ascuagas hotel stay"
The pricing for the room with 2 queen beds was very good and the location to Interstate 80 was easy. We enjoyed the stay, thanks again.Genuine Hotels.com guest review
more than I expected on short notice but was pleasantly surprised with room and services provided....would do againGenuine Hotels.com guest review
"Not as good as usual!"
Front desk ladies were holding personal conversations while I was checking in, and they were trashing another employee. She did not smile and I must have been a burden, because that was her demeanor. Upon check out, they could not provide me with a receipt, and I was told a matter of factly that since I booked the room online, they did not provide any […] receipts, which I am going to have a hard time explaining to my employer. Not good this time! Read moreGenuine Hotels.com guest review
"Indoor Pool and Spa during Winter/Spring"
We stayed for a few days and went with the indoor pool and spa since it was during the rainy season. Overall, we liked the hotel and would stay there again. They have some good "happy hour" deals on beer as well. There are a few nice places to eat within walking distance as well. The only complaint would be that it's one of the furthest from downtown […] Reno. Read moreGenuine Hotels.com guest review
"Nice visit except the second hand smoke"
We loved the pool set up and it was great for families. The room was very nice and clean. The second hand smoke in the casino and intermittently around the hotel check it was at times overwhelming. The best air was in the buffet and by starbucks thank goodness. The individual smokers filled the air around them and it did not discipate easily.Genuine Hotels.com guest review
We checked in early and the room was clean, but the bed was extremely uncomfortable, it was hard as a rock. My husband ended up sleeping in the recliner. I am glad it was only a one night stay I could not have taken 2 nights on that mattress. I did tell the supervisor at the front counter when I checked out and she laughed and said she preferred a firm […] mattress. I didn't think it was funny. We had our children with us so we didn't gamble, I am sure if we did we would have had a different reaction. We also ordered room service for dinner and were told it would be 15 minutes to get our food, this was at 7:30, our food did not arrive till nearly 10 pm and it was ice cold. Not the worst hotel we have stayed at but not the best either. We will try somewhere different next time. Read moreGenuine Hotels.com guest review
Definetly geared towards adults, not families. West tower is old old old, needs updating really bad. Pool area and customer service were excellent though.Genuine Hotels.com guest review
"Great get a way"
It was a very quick get-a-way to pick up my granddaughter and I didn't want to drive home the same day. The hotel was great, very clean and the personnel were very friendly. The restaurants were ok, a little dissapointed with the steak house, but overall it was a great stay!Genuine Hotels.com guest review
"As close to a 5-star hotel I can afford/"
Got a great deal on the room and was so pleased with it. One of the best rooms I've ever stayed in, both comfy and beautiful. I've stayed at the Nugget for almost 40 years now and am never dissatisfied. It has great dining and great service, and the West Tower, the newest addition to the hotel is fantastic.The Nugget also has a great Oyster Bar and […] absolutely the best buffet in the Reno Area. Read moreGenuine Hotels.com guest review
THE VALUE OF THE ROOM IS FANTASTIC. THE ONLY PROBLEM WAS THE ROOM WAS OVER THE FREEWAY AND VERY NOISEY. THE HOTEL DID AGREE TO MOVE US FOR THE SECOND NIGHT AND IT WAS BETTER. I RECOMMEND PEOPLE ASKING FOR MOUNTAIN VIEW THAT IS FARTHER FROM THE FREEWAY.Genuine Hotels.com guest review
We made our reservations on the road. We asked for a king bed non smoking room and when we arrived found there were none available. The person who checked us in at the hotel did a great job of getting us a room that would work for us. Overall a great experience and I would definitely return. Great Job Nugget!!!Genuine Hotels.com guest review
Room could have been much better. Reservation indicated king bed, floors 19-26. Given 12th floor double beds next to freeway. After protest and showing my reservation moved down to 9th floor, king bed next to railroad tracks, which was better. Asked to speak with manager about my concerns and reservation, but my call was never returned. Staff was very […] nice. Read moreGenuine Hotels.com guest review
"ez to find close in to Reno self contained no nee"
a o kGenuine Hotels.com guest review
"WAIT WAIT WAIT"
I don't think it is acceptable to wait over a half hour in line to check in. Two people held up the line with issues regarding their credit cards. They should have been sidelined until they got their personal problems worked out. POORLY MANAGED. I BOOKED A ROOM FOR $30 WHICH COST ME $53Genuine Hotels.com guest review
I expected a little more for a Premier room. It was no larger than normal only updated furniture and decor. So I basically paid extra for newer furniture. Even though we were on a non smoking floor the smell of smoke was still fairly strong. I was prepared for this since it is located in a casino. I will probably choose stay somewhere else next time.the […] employees were extra helpful though. Read moreGenuine Hotels.com guest review
"Good deal for the price"
My stay was fine. Nothing out of the ordinary. But for the price, quite acceptable. My biggest complaint was the noisy trains all night long.Genuine Hotels.com guest review
The room was nice but we did not know we had to pay extra.Genuine Hotels.com guest review
The people were very friendly and helpful which number one in my book Customers service 5 star plusGenuine Hotels.com guest review
"Nice place to stay"
We needed a place to stay because our mom was flown to the area on a medical emergency. They were very accommodation and even allowed our chocolate lab to stay with us so we didn't have to board her. It's easy to get to off the freeway and have free valet!Genuine Hotels.com guest review
"Awesome but noisy"
The room was fantastic. I wish I could have stayed there longer. However, the room I received was feet away from the freeway, so I could hear the traffic all night long. The girl at the service desk wasn't all that friendly, but the hotel was very nice and well maintained. I would defiantly stay at this Nugget again, just not on the same side of the […] building. Read moreGenuine Hotels.com guest review
"Not what it used to be"
The NUGGET is not what it used to be - the atmosphere seemed a little less classy then my previous stays. They are charging a large deposit now that is returned to your card after a few days - it made me feel like a potential thief. I have been a good customer for several years - staying several times a month - and now have to leave a deposit when checking […] in Read moreGenuine Hotels.com guest review
Had a very enjoyable stay. The only thing that I would like to have had included in the room was a small microwave. I will definitely stay there again.Genuine Hotels.com guest review
Good price for the stay. It got a little too crowded this last weekend. Also the smell of smoke in my non smoking room was overwhelming. Other than that nice hotel. Good stay.Genuine Hotels.com guest review
"Horrible woman at check in"
Got off to a very rough start with a very rude woman at check in. She informed us that we had cancelled our reservation. I told her I had just received a confirmation email the day before. Once I showed it to her she was super angry and left us waiting for 10 min while she went in back to do whatever. Overall the hotel was quite nice, big room great […] restaurants but would never stay here again. Read moreGenuine Hotels.com guest review
Checking in was horrible came across a very rude clerk and was not able to check in at all due to the fact that one of the employees lied and said we were able to check in and be under 21 we called to make sure and also made reservation, we drove all the way from California and had this issue and the clerk we were checking in was no help and the manager […] said she would issue a full refund, but later on changed her mind after the fact and basically lied. Never will I visit that hotel Read moreGenuine Hotels.com guest review
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