I slept and read a book. It was quiet. Nice swimming pool,Genuine Hotels.com guest review
Rooms were out dated pool staff very rude the rest off the staff was great loved gilley's rosies needs a make over the food was not that good worst food on my tripGenuine Hotels.com guest review
"Better than expected!"
I just stayed here one night before driving the rest of the way to Vegas. It was a good prGenuine Hotels.com guest review
Great place to stay and wonderful employees !Genuine Hotels.com guest review
The hotel was great , BUT THE POOL IS AMAZING!!!! Inside , warm.... Huge whirlpool !!!!!!! Waterfall!!!! Severel wading pools !!! Pool side food service too!!! I would come back here just for this reason !! "THE POOL AREA"!!!!!!Genuine Hotels.com guest review
We enjoyed our stay very much. We actually extended an extra day, both because of the convenience as well as the price.Genuine Hotels.com guest review
A great price for an overnight stay and close to good entertainment.Genuine Hotels.com guest review
Several stays, always a good experience.Genuine Hotels.com guest review
It was nice for my short stayGenuine Hotels.com guest review
"Areas that need attention."
Damaged carpet in many areas in hotel. Dirty cielings and lights out in pool area. Loose panels and bulbs out in elevators. Elevators not labeled and difficult to find. Stains on the desk chair cushon in my room. No toothpaste provided. The second and third night I was only provided decaf coffee in the room even though the first day I only used regular […] coffee. Cigarette smell from bathroom even though I was in a not smoking area. Very old televisions in rooms but modern tvs downstairs in the Casino where no one is watching them. Read moreGenuine Hotels.com guest review
"Nice clean room"
It was clean, good food, easy on easy off freewayGenuine Hotels.com guest review
"Even a Motel 6 Has Water"
The hostess at the front desk just didn't seem to like her job. The hotel is a large casino in the Reno area, I asked her about a players card and she gives me the run around about receiving one. I get to the Casino, and they have no dealers to deal Roulette...I've never seen this before, weird to say the least (strike 1). The room was nice and the […] bed was comfortable. It appeared clean, and housekeeping had the room clean when I returned back from work. Day two of the stay I get in from work and there is no running water that evening....not to wash my hands, take a shower, or flush the commode. I call the front desk and I get the reply (we are working on it)...not, let's switch you to an area where the water is at, more of a deal with it attitude. (Strike 2) So I deal, and go to bed, dissatisfied and feeling grubby, as I can't bathe, wash my hands or even flush the commode. I wake up to check out at 6AM and still no water...the solution, now I can go all the way across the hotel to the west tower to get a shower. (Strike 3) Needless to say neither I nor anyone I come in contact with will be recommended to frequent this hotel. Had I not booked through hotels.com I would have demanded a refund, but I knew that wasn't going to happen since I booked through a third party. Read moreGenuine Hotels.com guest review
Our stay was nice,very comfortable .We will stay there everytime we have a girls night out.Genuine Hotels.com guest review
"Old and in disrepair"
I have stayed at motel 6's that are better kept than this property. There was years of dirt built up on the bathroom fixtures, broken fixtures and closed restraints throughout.Genuine Hotels.com guest review
"Room was clean but beds were hard"
We had a great time in Reno. The hotel is located in a great place to get to everythingGenuine Hotels.com guest review
"Vacum and Cleaning Supplies needed"
We only stayed here one night due to the filthy conditions. From the smoke filled casino with portable air cleaners throughout to the room that wasn't vacuumed or cleaned prior to our arrival. The entire hotel needs an overhaul.Genuine Hotels.com guest review
Fun and relaxing. Enjoyed the adult swim time before kids. The staff were very kind. Rooms were spacious and clean.Genuine Hotels.com guest review
"Meeting Son and His Country Band"
The hotel was easy to access from the freeway. The employees in front of the hotel were great giving me parking information. The service provided by the Front Desk, and Rosie's Cafe was great, as was the food in the Cafe. I ate there twice. All the employees I talked with were pleasant and helpful. It was easy to find my room which was very clean and […] comfortable. Also the room that the band was playing in was easy to find, and I was able to spend some time before the show with my son. Thanks, everyone! Read moreGenuine Hotels.com guest review
Even though, JA Nugget has new ownership, the quality of this location remains the same...OUTSTANDING facility. But wish they would bring back the RACE BOOK. I was there for the Belmont Stakes weekend and had to go elsewhere to bet.Genuine Hotels.com guest review
Rooms were nice. NOT A FAN OF SUPERANTISPYWARE FINE PRINT all guests are required to pay a 100 dollar deposit in addition to regular room charges had I seen that I would have booked in Reno VA Sparks. Roses Cafe one of the worst restaurants I have ever been too poor service and food lacked due to poor service on 26th floor and awoken by railroad yard […] activity at 0400 Read moreGenuine Hotels.com guest review
We would come againGenuine Hotels.com guest review
"1st Bad Stay Ever"
First of all let me say I've stayed here several times. I have never experienced a stay like this. For starters we check in, they were unable to give us the room we paid for and offered a similar room on a smoking floor. The smoking floor was too much for us so we got down graded to a standard room. We spent over an hour on the phone with hotels.com […] and finally got our rate reduced to the room we have. I must say hotels.com was great and really worked to make it right. Next there was a concert, absolutely no parking, none!! I know parking is at a premium and I would not remark about it BUT the parking garage had the top 2 floors closed for no visible reason. Please understand I used to recommend this hotel, but due to poor planning and even worse customer service this will be my last stay. I stay in Reno several times a month, there are several other hotel / casinos that do a much better job in event planning. Adios Nugget!!! Read moreGenuine Hotels.com guest review
"Clean and classy"
Great location and quiet atmosphere on Sunday NightGenuine Hotels.com guest review
The room we were assigned was is a poor location, next to the swimming pool entrance. The room smelled like "toe jam" as the room was closed with no air circulation. We had to leave the front door open for awhile to air out the room. The beds were clean and comfortable.Genuine Hotels.com guest review
We ended up staying at the Hotel again this time in an updated room and for less money then when we booked with you.Genuine Hotels.com guest review
Beds were horrible.. Everything else great!!Genuine Hotels.com guest review
"Needs an update."
The hotel is very dated. I expected a little bit more from this hotel. The room was clean on the surface but I felt that underneath it all it was grimy. For instance it seemed like everything in the room was at least 30 years old and 30 year old mattresses have some stories to tell.Genuine Hotels.com guest review
They shut the water off about 9 pm. Next morning had cold water, Finally checked out at 930 still no hot water. I realize stuff happens, but never even said sorry.Genuine Hotels.com guest review
"Dated , but very clean and comfortable"
Great price, clean, and pleasant staff. Area not so great. Airport transfer is on call after about 7PMGenuine Hotels.com guest review
"Nice, large room"
All employees were friendly and helpful. Room was very comfortable, with chairs, desk, vanity, and table. Couldn't have been better.Genuine Hotels.com guest review
The wait at check in was almost an hour long and then I was given room number that didn't exist and had to go back down and handle that. So from arrival to getting an actual room was about 90 minutes. Other than that it was a nice stay.Genuine Hotels.com guest review
Got a killer deal online for the room. Rooms are a bit dated & they did have a water break in the west tower while I was there that resulted in having to go down to the pool change room to have a shower one morning. Overall it's still a decent enough hotel/casino.Genuine Hotels.com guest review
"Great room for low price"
I always stay here when I'm in the Reno area. Great prices, very nice hotel. friendly staff.Genuine Hotels.com guest review
Our stay though short was quite comfortable. Room was clean and the hotel location was walking distance to shopping.Genuine Hotels.com guest review
Room was very clean, the clerk was helpful and nice, accommodations greatGenuine Hotels.com guest review
It was very crowded downtown Reno, so glad we where in Sparks. I do not like that there was a lot of small kids this time around, Reno is for adults. I liked that the casino did not smell like smoke, they have also done a lot of work to hotel it was nice and bright and cheerful.Genuine Hotels.com guest review
Nice place. Nice pool. It is in a casino, so the smell of smoke lingers.Genuine Hotels.com guest review
AC didn't work took until 043 to get cool in room general staff had a heck of a time getting this squared away.Genuine Hotels.com guest review
"state of chaos"
remodel and changes to facility make it much more limited than I am used to in this hotelGenuine Hotels.com guest review
"CHOKE ON THE SMOKE"
In the past, we very much enjoyed our night stays in November 2013 and April 2014. However, this last visit June 2014 the Nugget was so incredibly thick with smoke from cigars & chain smoking cigarette smokers that we were not able to play the machines or enjoy a meal. We know that smoking is allowed at casinos, but won't be staying again. Our throats […] were raw and eyes burnt raw from the second hand smoke just passing through the nugget :(. We know smoking is legal and that's where the profits are for casinos, but for us - will not be back to the Nugget. Read moreGenuine Hotels.com guest review
The room was great once we got in it. We arrived at the hotel about 4:30pm because we had a dog we had to be put in the west tower on the fourth floor. They had no clean rooms at 04:30 asked us to call back in 15 minutes and they would have one ready. We called still no room again wait 15 minutes and they will call us back. We went to eat and never […] received a call about 45 minutes later we called them. They told us they did not know why it wasn't cleaned yet they would check and call back. We went back to the hotel took about 15 minutes. I went to the desk and was given a room. While I was at counter next to us was another clerk and he called my husband to tell him there was a room available will I was checking in. Read moreGenuine Hotels.com guest review
I wanted a receipt to show that I did not charge any items to my room. I was told that it was not possible. I have never had a problem with the Nugget but other hotels have added items on as room charges after I have checked out so I prefer to have a piece of paper in my hand. So I was disappointed that this piece of paper was unavailable to me. Other […] than this my stay went well Read moreGenuine Hotels.com guest review
Casino appears to be very disorganized and under staffed from check in to valet parking and everything in between it is a 45min to an hour wait.Genuine Hotels.com guest review
"good very good"
Every thing was fabtasticGenuine Hotels.com guest review
Got a great room at a great price. The beds were very comfortable. Would have liked to have had a refrigerator, but did okay without it. Will stay here again.Genuine Hotels.com guest review
"good clean place."
Better than i expected for the bargain price. I would stay at the nugget again.Genuine Hotels.com guest review
The hotel was fine. The biggest problem I had was with service from the front desk. I arrived at 10:30 pm to check in and had to wait in line for 40 minutes to be helped.When I finally got to the desk I had a trainee helping me that had to ask multiple questions to a manager. I didn't get to my room until around 11:30Genuine Hotels.com guest review
It was great, except for the arcade, very limited for family fun, they should take a lesson from GSR,Genuine Hotels.com guest review
The room was great, but the staff isn't very friendly.Genuine Hotels.com guest review
One of the best places I've ever stayed at......Genuine Hotels.com guest review
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