Nice room and good place to stay.Genuine Hotels.com guest review
okGenuine Hotels.com guest review
I like that hotel. It's clean and the staff are friendly. I just wish that I could win some money while gambling there...lol...Genuine Hotels.com guest review
This is the second time I've stayed at this hotel. When I stayed last spring my fiance and I received a spacious room. It was pretty dated (old tv, lots of floral print, etc.) but it was clean and comfortable and a fabulous deal for the price. It was such a good experience that I opted to stay here again on my way to California for a business trip. […] Much to my surprise this time my room was one of the recently remodeled ones. It was gorgeous! Everything was very, very nice (marble counter tops, flat screen tv, etc.). I couldn't be more pleased! Booking through here doesn't guarantee the remodeled room but it was a nice surprise. Read moreGenuine Hotels.com guest review
"Dont Go to the West Wing"
The hotel is great, but don't go to the west wing. If you have a family, the TV is very small, I didn't know they still exist. I am talking about the TV looks like it was from the eighties a box TV. I thought I was at a motel 8 hotel. Also ask for a room that is not facing the Railroad tracks. Believe me if you stay up late, you will here it in the […] morning. Read moreGenuine Hotels.com guest review
We stayed as a short stop during a family road trip. I would say as lodging it was fine. Rooms were in decent shape, the receptionist put us in joining rooms which was cool for the 7 of us. The buffet at the Rotesserie Cafe was pretty solid. For the price we paid I guess I would say it was good.Genuine Hotels.com guest review
"Good for a cheap cut-rate hotel."
Hey... You get what you pay for!! Want great service from kids over 14 and modern rooms, pay for it.Genuine Hotels.com guest review
"worst hotel.in the world"
worst hotel in the world !!! I made the reservation in the area of non smoker but when I arrived at the hotel had no rooms available .... the park takes nearly an hour valet to bring your car .... more stinky hotel in the world .... he talks and 4 star but not worth a starGenuine Hotels.com guest review
Good experience only thing is that some of other in our party got the same room at the same hotel for less money.Genuine Hotels.com guest review
"Close to all the things we wanted to do."
Clean rooms. Friendly staff and easy in and out. Free valet parking too. We had a great time.Genuine Hotels.com guest review
"The place to stay when in the Reno area"
This hotel is a great deal, with plenty of parking (even for oversize vehicles such as our truck and flatbed) , huge rooms and a great price. The room and entire hotel were immaculate and well appointed, the bed was comfortable and there were four comfy pillows. We did not try the casino, but the buffet is a fantastic deal and has a wide array of very […] tasty food at both breakfast and dinner. We will definitely be back! Read moreGenuine Hotels.com guest review
We had a great time staying here! The room was very nice and clean. The pool was great, could've been a little warmer though. Definitely would stay here again and would recommend to friends.Genuine Hotels.com guest review
"Off the strip, but a great location off I 80"
Great Pool, nice gym. Next time in Reno we will stay at the Nugget. Food at Johns oyster bar was very good. I was at the JA Nugget in the early 80's with my parents and it is still a great place. We will be back!!Genuine Hotels.com guest review
"Mediocre Customer Service"
The Nugget is very convenient off Interstate 80, easy on and off and has a decent parking garage, but trying to get to the hotel registration is awkward, with no automatic doors, an inconvenience if you have bags your carrying in. Then they have a weird policy of not returning a deposit to me for 14 days? The entire hotel needs a remodel with new elevators, […] some buttons didn't work. Also, the rooms are a bit dated. They need more front desk people to move things along. There was a long line of guests, but only two people checking folks in. It took 20-30 minutes. I got there late and was hungry. When I went to the cafe, the wait staff were slow and the pizza I ordered was under-cooked. I liked the price of the hotel, but Harrahs was similar and had better service. Read moreGenuine Hotels.com guest review
GILLEYS WAS THE BEST THING THERE. THE BED WAS SHORT SHEETED AND THE BATH MAT WAS FILTHY.Genuine Hotels.com guest review
A baby was in the room next to us very noisy. I tried to do my lap swim at six to seven and people were in the way there was no one there to help me. They were just standing around they were not swimming I had to keep moving in order to do my laps. Not a very good stay, I usually have a good time but not this time.Genuine Hotels.com guest review
"Need a New Staff!"
The lady behind the counter was a complete grouch. I wouldn't stay there again just because of her. The rooms were okay. AC didn't work in the first room, but they switched me to another room pretty fast. They do have a nice pool/hot tub area. I would have stayed there again if not for the lady at the counter.Genuine Hotels.com guest review
Room was comfortable and clean. We had breakfast from Rosie's Cafe which was great! But may be it is not a good idea for non-smokers to stay in this Casino Hotel. Though you have a non-smoking room, you can not walk around the resort area without inhaling ample amounts of tobacco smoke!Genuine Hotels.com guest review
"Would stay again"
The hotel is somewhat dated but very clean and nice! Beds were super comfy! Free coffee and bottled water in the room which was a nice treat! The steakhouse is amazing. Cheap drinks at the bar outside of it ($2 for Crown Royal!). The pool was nice. It's indoors with lounge chairs outside so when it's nice and hot and you wanna enjoy the sun, you have […] to go outside to do so then back in to use the pool. That's more of a personal preference I guess! ;) The drinks ordered via room service by the pool were very weak and not worth the money by any means. Overall, we'll stay again for sure...and just skip the pool side drinks! Read moreGenuine Hotels.com guest review
The hotel staff were all very helpful and friendly. The room was very clean. The Oyster Bar restaurant is a must go to during your stay. The seafood is fresh and tastes delicious.Genuine Hotels.com guest review
This was our third stay, we like the pool for the kids. Staff was pleasant.Genuine Hotels.com guest review
It was typical of most casino hotels. Living in California, I was not used to the allowance of cigarettes indoors. That was the only negative.Genuine Hotels.com guest review
"Disappointed in booking"
Location, appearance and cleanliness is standard and what you would expect from a casino/hotel. Parking was manageable and within reason. We didn't venture into the casino area of the hotel so this review is just about the room and general appearance. Upon check in (2 queen - non smoking) I was informed they did not have the room I had reserved and […] paid for available. I have a small child and will not settle for a smoking room. After waiting for a few minutes the lady who checked me in informed me the best they could do is a non smoking room with 1 king bed. This would have been perfectly acceptable if it were just the wife and I. This was however a family vacation. Spending 2 nights with my child in our bed is not what I paid for and am very disappointed in the service I received in regards to the hotels management of my reservation. The room itself (aside from having only 1 bed) was clean and about what you would expect for the price point of the room. The carpet was a bit dated as was the television set. The bathroom was clean and had plenty of room. Overall the room was clean but dated, definitely a good deal for the price. Do however be careful with making a reservation if you have specific needs for you or your family or your family vacation may end up being a closer one than you had expected! Read moreGenuine Hotels.com guest review
Very comfortable, a bit noisy from the freeway. Confusing entry. Used valet parking and bell servicesGenuine Hotels.com guest review
This place/casino associated hotel was very, very smoke filled... so much so that we had to use the room service for dinner as I, asthma prone, couldn't leave the room. Our room was clean and had lovely décor, linens et al but the two big windows let in all the traffic noise which was from the freeway immediately below our room! UGH! All night traf […] fic... Read moreGenuine Hotels.com guest review
"Giant hotel in need of some serious updating"
When we arrived we learned that our non-smoking king room had been given away and we we're stuck with a twin queen smoking room, not ideal since my husband has asthma. The hotel is way out of date and lacks current color schemes, furniture, and technology (i.e. TV's and in room clocks). It may have been a jewel once but that day is long gone. We would […] not opt to stay at this place again, head farther into the city and find something nicer. Read moreGenuine Hotels.com guest review
I booked a room with 2 queens non smoking but got a king and fold out bed still turn out to be a queen and a fold out bed.Staff was rude TomGenuine Hotels.com guest review
"poor service response"
the hair dryer and television did not work. numerous reports were made to the hotel staff with no action made to correct the problem!Genuine Hotels.com guest review
The stay was very disappointing. The shower in the room next to us was so loud couldn't hear our TV. The "Hot Tub" was down for maintenance - this was part of the attraction of staying there "indoor pool/Spa". The bathtub in the room had floaties in it and looked like it hadn't been wiped down or cleaned in months. Will not recommend this place and […] will not be staying again. Read moreGenuine Hotels.com guest review
all goodGenuine Hotels.com guest review
"Won't Be Returning"
I was very disappointed with the services from front to back. The room was horrible too.Genuine Hotels.com guest review
Could have been nice, the room and bathroom were big. But no one came to clean our room (we were gone all day, returning at 9PM) the first day, we had to ask for clean towels. The second day, beds got made, still no clean towels, didn't clean the coffee pot or replenish it. Parking as HORRIBLE!!! I will never stay here again.Genuine Hotels.com guest review
The overall stay was okay. My boyfriend and I checked in around 12:30/1am due to being on a road trip from Northern California. The guy we had at the desk came off as pretty rude. I'm 20 and my boyfriend is 22. When I handed the guy my driver's license to look up the reservation he just tossed it back at me and said I needed to be 21 to check in, which […] I figured since it was a casino. So I just said that since my boyfriend is over 21, he can do it. The guy gave us a hard time because my boyfriend is from the UK and gave him the UK passport. By the time we got the keys, the guy was totally angry and room it out on us. It was not something I wanted to deal with after driving for 6 hours. The room we had was in the west tower, which was mentioned in other reviews to be unrenovated and very 60's-esque. And it was very 60's looking but I thought it was charming. The bed was super comfy and we slept great. The room was pretty clean as I can remember. Nothing stuck out that bothered me. And I'm super picky with hotels. For the price, the room was a steal. The service could have been nicer but it was pretty late. Read moreGenuine Hotels.com guest review
This was a good experience. I've stayed in a lot of casino being from Reno and this was a great experience.Genuine Hotels.com guest review
The toilet did not flush. We had to pack all our belongings and trott back to the front desk with a heavy icechest among other from the 21st floor and get a different room. That room had a horrible shower. The water was either too hot or too cold, no medium. The walk from the parking area was very long. No automatic doors.Genuine Hotels.com guest review
Good, but slight smoke smell was present and unappealling.Genuine Hotels.com guest review
Nice clean hotel, but needs updating.Genuine Hotels.com guest review
"Cheap Place to Stay"
Couple of things. First, if you park in self parking, prepare for a long walk to the hotel registration desk and your room. Also, the directions in getting to the front desk from the parking garage are horrible. The room itself was ok but the maid service left a little to be desired. We didn't have a replacement toilet paper roll in the bathroom and […] when I crawled in bed to go to sleep, the mattress sheet was shorted at the bottom. We also ate dinner in the hotel cafe and the service/food was terrible. Won't stay at the Nugget again. Read moreGenuine Hotels.com guest review
"J A Nugget, Reno, NV"
A very fine venue convenient to most activities in the Reno area; hotel going through renovations under new management with minimal inconvenience to guests. Looking forward to great things to come.Genuine Hotels.com guest review
"10 day stay at JA Nugget"
We spent 10 days at the JA Nugget for some heat relief (we live in Vegas). We lived here 30 years ago & the Nugget is still a class act. Our room was on the 24th floor facing the train yards & Reno airport. That alone provided me hours of endless entertainment! We ate several times in their restaurants & enjoyed good service & tasty meals for a reasonable […] price. A large room & very comfortable bed kept us happy. Read moreGenuine Hotels.com guest review
"ONE GREAT NIGHT IN RENO"
EXCELLENT HOTEL, WILL RETURN FOR A LONGER STAYGenuine Hotels.com guest review
"we were comfortable , we were safe"
We liked the size of the room and the view of the mountains- even of the rail yard below. We LOVED the atrium swimming pool! So nice. We would gladly come again.Genuine Hotels.com guest review
"Not all that bad."
Room was comfortable, staff was friendly and courteous. Pool was less then desirable for adults. It would be better to have an adult swim in the evening from 8pm to 10pm instead of 6 AM to 7 AM in the morning? Pool was too crowded with little ones we never got to enjoy it. We were surprised they only had one pool for such a big hotel? Other than that, […] my GF and I had a great time for our first get away together. Read moreGenuine Hotels.com guest review
Very nice room. Mattress was old. Need to replace Even though we were in the no smoking floor we could still smell smoke. The entire hotel smells of smoke. May not stay again due to this problem.Genuine Hotels.com guest review
Great room excellent price. Bed is comfy but the pillows need an upgrade. The staff was very pleasant. The food at the nugget is awesome some of the best food we've eaten in Reno. Super excited they have a gilleys!!Genuine Hotels.com guest review
"They have all what you need, pool is great"
They have all what you need, pool is great and staff was greatGenuine Hotels.com guest review
The power went out in our room, later heard that it was out on the whole floor. We were quickly moved to a room on a lower level. During our stay we needed to fax a document. The front desk was more than helpful, refaxing the document multiple times due to issues on the receiving end, and ultimately scanning and emailing the document. All this for no […] charge. Rooms are clean and comfortable, and the price cannot be beat! We stay here every time we visit reno. Read moreGenuine Hotels.com guest review
"Room is dated and neglected"
In positive note. The valet is great assets to the hotel. They work very hard from running to get my car and not wait too long. The hotel is dated and it's look like still in the 80's. My problem in the room were there were no toilet paper in the bathroom and there were dirty socks in the closet. I was so disgusted I will not use this hotel for my next […] destination to Reno. Read moreGenuine Hotels.com guest review
"trains ,planes and automobiles"
we arrived in reno by plane then we rented a car and drove to the nugget. the room was over-looking a rail yard for union pacific .one has to like trains to stay on the south side of the building. we loved it. the hotel in general was very clean . specifically, the room we stayed in was extremely clean.the food in the restaurants was pretty good.the […] location of the hotel [right on route 80] was great. the room rate was outstanding. the only draw-back we can think of was the smoking in the casino Read moreGenuine Hotels.com guest review
Close to the reno strip , nice staff !!Genuine Hotels.com guest review
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