"Served its purpose"
We wanted a cheap central hotel for the evening prior to travelling to Toledo and that is what we got. The hotel is in a good location 2 secs from Gran Via and theatres and 10 mins from Puerto del Sol. The room was comfortable and clean, had everything needed for a good nights sleep.Genuine Hotels.com guest review
"Close to sights, very small and noisy"
Very close to sights, great value for money if you not planning on sleeping.. but the rooms are hollow, you can hear your neighbour, both sides, upstairs and in the hall.. which is not great when you trying to sleep. Room is extremely small, not enough room to put your open bag on floor or table - had to have open bag on the bed when sleeping. So you […] have to unpack everything - if that works for you. Read moreGenuine Hotels.com guest review
"Great for budget stay"
Excellent service from staff, free wifi throughout hotel, excellent location on gran via, just a few metres on side laneGenuine Expedia guest review
Great location, you can get every where by foot. Good service. Really good value.Genuine Hotels.com guest review
"Best Location but not the BEST WESTERN!!!"
The hotel is in a great location, close to everything and yet it is not in the hardcore which can be relaxing after a day of exploring the city... It has all metro station just around the corner and for people who are genuine tourist it is a great deal..Genuine Hotels.com guest review
Clean, nice helpful staff, quiet, right on Gran Via- close to two metro stations or you can walk to all the main attractions by foot! Will definitely come back.Genuine Hotels.com guest review
In the 2 nights there was an irritating buzz. They changed our room but the noise remained even 2 floors up. Won't stay here again.Genuine Hotels.com guest review
Good standard as compared to other hotels in area for same priceGenuine Expedia guest review
"Sightseeing visit to Madrid."
Location excellent, close to 2 metro stations. Breakfast OK, not fantastic but adequate. Room was comfortable and cleaned every day. Staff helped with wi-fi connection issues. Staff very helpful generally. Storage cupboard for suitcases offered and used after checkout. One negative aspect - lots of TV channels but NOTHING available in ENGLISH. Perhaps […] they could include BBC, CNN or whatever. Read moreGenuine Hotels.com guest review
Small hotel in a quiet street but in a convenient location near to metro station. Only used this as a one-night stopover but suited our purpose. Helpful and friendly staff. Good value.Genuine Hotels.com guest review
"Good location, not loud."
This was a pleasant hotel and I had a peaceful two-night stay there. It is conveniently located for getting around, and yet it is quite quiet and restful.Genuine Expedia guest review
"close to all must-see sights"
Awesome!!!!!!!!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"Central convenient location."
Good value for money. Breakfast is good with a large selection. I stayed here alone and I would not recommend it for other single travellers. Although staff are friendly, there are no windows with a 'view' just close-up views of the next door buildings so felt isolated when in room . There is a lot of noise outside from people passing and people living […] close by. There are no English speaking television channels. I would recommend it to couples, families or groups. Read moreGenuine Hotels.com guest review
"Room is surprisingly small."
The location of Best Western Los Cabos was excellent. Close to shops and restaurants at Gran Via. However, the room itself was less impressive. The single room I had was very small and old. There was hardly much space to do work on the study table. The electricity also short circuited on the first day of arrival. Which meant that I have to leave the […] room and bring my work somewhere else early in the morning. What was perhaps most uncomfortable was the strange odour that emits from the toilet. I have to close the toilet door in order to sleep in the night. Overall, good value for money if you are not spending too much time in the room. Read moreGenuine Hotels.com guest review
"Worst bed ever"
I spent two nights at this hotel and for sure I will not recommend it. The room are very small and the bed is totally UNCONFORTABLE. I don't know if this hotel represent the Best Western standard in Spain, but it definitively not represent my quality standard. I have seen yought hostels with more comfort. The hotel is located in pedestrian street. […] Public parking is available in the area, but very expensive (89 € for 3 days). Staff in the hotel is ok, but they cannot fix a lightbulb if you are not in the room. Location is good near a commercial street. Read moreGenuine Hotels.com guest review
"Close to Callao Metro"
It fulfilled a need. The room was very small, I think the term you prefer in your marketing literature would be "compact" There was everything I needed to be fair, but I could reach it all too easily without much room to spare. If I were to return I should not want to be put into this room (512) For that reason I would not prioritise to stay at this […] hotel again. One enormous plus however, was that the staff were exceptionally helpful, friendly and professional and gave me a warm welcome. Read moreGenuine Hotels.com guest review
"based in city centre"
The hotel was situated very centrally and was close to the metro. It was clean and tidy and the breakfast was ample, small room but a good choice and a friendly waiter. The hotel didn't cater very much for english people and only had 1 channel on the tv which was BBC World News. The hotel itself was fine however it was really noisy on a night outside […] and there was lots of banging doors internally. Read moreGenuine Hotels.com guest review
Excellent location if you would like to tour all of the city . Situatated just off the main street in Madrid you are within walking distance from any of the main attractions . 5 mins walk from the main shopping area and 15 mins from the old part of the city . Rooms are very clean and the staff were very accommodating , I would recommend to any of my […] friends if you are planning a short stay to the city . The only downside if there was one that there is no bar in the hotel ( you do get a mini bar in your room) . Read moreGenuine Expedia guest review
"Good decent hotel"
A lovely hotel, had a triple room. Only one comment to improve Wifi connectivity.Genuine Hotels.com guest review
The hotel is very well located, close to 2 metro stations. Service by lobby staff is good. Transport system in Madrd is excellent. Totally, it is value for money.Genuine Hotels.com guest review
"Best Western Los Condes"
The location was excellent for exploring. The main downside was the noise from the pipes when people turn on the shower or use the toilet. The windows where not glazed either, so you could hear a lot of noise from outside.Genuine Expedia guest review
"close to all must-see sights"
Hotel was okay, but an ice machine would have been great. Needed a shower curtain because water leaked. Overall it did its job.Genuine Hotels.com guest review
"Hotel Los Condes"
We stayed at the Hotel Los Condes for 5 nights in order to see Madrid and attend the Madrid Masters tennis. The hotel is extremely well situated for both tourism and transport to La Caja Magica (where the tennis is held), being very close to several well-connected stations on Madrid's efficient Metro system. It's set back from the traffic noise of Gran […] Via, so noise wasn't too much of an issue at night, other than the odd loud clunk, which I presume was from people on the fire escape. The rooms are small (don't stay here if you expect a vast and glamorous room) and quite 70s looking but are spotlessly clean and well-maintained. They don't have the advertised tea and coffee makers in the rooms, but will bring you tea and coffee 24hrs a day for free if you call reception, and the service is incredibly quick. Everything else in the room worked fine, though you have to remind them to switch the air-con on if it's under 30 degrees outside (the Spanish are used to the heat!!). The reception staff were incredibly polite, very helpful and spoke good English. The breakfast was pleasant and plentiful. All in all, a good budget hotel in a very convenient location in the centre of Madrid. Read moreGenuine Hotels.com guest review
"You know what you are going to get"
Since it is a Best Western, you know what you are going to get, nothing fancy but nice. It holds to all the standards of a Best Western and it was clean.. The welcome shampoo and body wash are the same thing so i would recommend bringing your own. We didnt have any problems and everything was nice. The location is great for walking to all the popular […] sites. I would recommend it. Read moreGenuine Hotels.com guest review
"Best Western los Condes - Perfect Location..."
The location couldn't have been better, 90mts off the mail shopping street, Gran Via and easily within walking distance of the Palace, Temple de Debod, Cable car and all major attractions. the hotel is basic but clean and the staff are top notch. I booked my return shuttle to the airport for the wrong day and they sorted it out and we make it to the […] airport with plenty of time. The breakfast buffet is fresh and filling plenty to set u up for the day ahead. right beside a KFC and McDonalds with two lovely local resturants across the road on Gran Via at reasonable price. I would definatley go back again. Read moreGenuine Hotels.com guest review
"Great value for money"
Our stay at the hotel was good from start to finish. A transfer service was offered from the airport to the hotel (12 Euros per person) which allowed for a painless start to our trip. The location of the hotel, just off the Gran Via, allowed us to visit all the main tourist spots on foot, although the stop for the official tour bus was just a couple […] of minutes away as were 2 metro stations. The staff at the hotel were extremely polite and helpful and their excellent English helped immensely when discussing and arranging day trips from Madrid, and again the tour company recommended by the hotel was based less than a 5 minute walk away from the hotel. Our room was spotlessly clean, comfortable and larger than expected. There was ample closet space, and free wifi available in the room. The only negative regarding the room would be the fact that tea/coffee facilities were not available, but a vast array of coffee shops, restaurants etc were just minutes away. Read moreGenuine Expedia guest review
"Hotel Los Condes"
situated up a laneway, hard to find if your not familiar with the area. Nice hotel but much better available nearby for similar pricesGenuine Hotels.com guest review
"Terrible Room, Good Location"
Air conditioner not working. Almost no natural light to the room, I nicknamed it 'the cave' by the end of my stay. I'm not a fussy person but the broken air conditioner simply shouldn't be happening at a hotel in Madrid, so it does raise questions about the management Any time the plumbing was used in the room above i knew about it, and vice versa. Any […] time anybody walked down the stairs, i knew about it. Being on the first floor of a hotel with a small elevator this was very often. The location of the hotel was fine for me, i considered it a 'walking city' and felt as though i was right in the middle of it all. Not the best area but it is busy enough to always feel safe. The staff were mostly nice, one guy was very rude, I'm sure this was the same guy that decided to give me what i hope was the worst room in the hotel. Overall i think the room was terrible, not at all what i was expecting from Best Western, but the location almost made up for it. i hope all of their rooms aren't like that. Read moreGenuine Expedia guest review
Fine for our purpose of visiting Madrid for few days. Close to the metro, many restaurants within 10 minute walk. Heart of theatre land. Actual location of the hotel a little of putting at first but no bother. As avid walkers we went most of the sites on foot quite easily.Genuine Hotels.com guest review
The Hotel it's self was very comfy, the room was very big and bathroom was also a good size. However it's not sound proof. Luckily we stayed during a quiet time, so the noise wasn't too bad, but you can hear people walking around above you and slamming doors. Good closet space, bed comfy and free wifi available. No tea, coffee facilities in the room […] which was a little dissapointing. Staff very good, happy to give loacl advise and spoke excellent English! Location of hotel is excellent for tourists, just off the grand via up a little street which reduces street noise, but the street is dark and daunting on first visit, but thereafter you learn to avoid the small groups hanging around as they seem to be harmless. Read moreGenuine Expedia guest review
there are better hotels for the same prize.. nothing is good about this hotels..Genuine Hotels.com guest review
"Hotel in Madrid"
There was construction going in the hotel in which I did not know that when booking room. The water was shut off in the hotel for nine hours. They said for six hours, but not true. No alarm clock.Genuine Hotels.com guest review
"Best Western Los Condes"
This is a great place to base yourself for a weekend in Madrid. The hotel is comfortable, reasonably priced and in a very good situation just off the Gran Via. We booked room only and with the offer of free coffee/ tea served in your room 24 hours a day it was very good value. Breakfast was available at an extra cost of 9 euros each. We had this the […] first morning but after that took the free coffee/tea and ate breakfast elsewhere.There were 3 of us in the one room. We had 2 double beds,one single and a decent sized bathroom with a bath. We loved Madrid- so vibrant and interesting. The bus from the airport to the centre of Madrid is only 2 euros each so best to get that and then take a taxi. Ole! Read moreGenuine Hotels.com guest review
The staff was very helpful with us, providing support when we required for, and also they are able to understand our different languages. Bedroom are comfortable, but the room was cold..no heaters in the room and duvet not quite heavy, but it's ok, especially for bathroomsGenuine Expedia guest review
Though indicated in advance, there were no coffee-tea makers in the room. This is really something they should look. The staff were extremely helpful and the hotel is near to so many tourist spot.Genuine Hotels.com guest review
"Great location, basic room"
The room was small, but not too much. It was very basic, but comfortable. Usage of the safe costs a euro per use. The bathroom was clean and had a bidet. The hotel staff were friendly. The location is great - a half minute walk from Gran Via and the metro station (Santo Domingo), and a walking distance from everything - less than half a mile from Peurto […] del Sol. Read moreGenuine Hotels.com guest review
"Basic but a brilliant location!"
Stayed as a couple in this hotel in the very heart of Madrid, close to Tour bus stop, bus stops and Metro. Most of the main "must -do" sights are within walking distance and therefore it is a good location if one wishes to visit Madrid on a bit of a budget! It is also near good restaurants and cafes. The room was fairly basic but comfortable and clean. […] The reception staff are very courteous and helpful and speak good English. We had no complaints! Read moreGenuine Expedia guest review
"Hotel Los Condes, Barcelona"
Good service. Well positioned. Clean and well looked after. Room was just very small.Genuine Hotels.com guest review
"Great location for access to almost everything"
Hotel is about 1 hour from the airport via underground and costs 5 euros a couple. There is 1 change but overall it is a dawdle and the walk to the hotel is not far. Room was small and basic and the toilet was very compact. I found the beds very hard and the pillow to thin and too soft. The TV had only 1 English channel - BBC World. HOWEVER, its location […] just off the Gran Via was just about as good as it gets and way overshadows my niggly complaints. Also the continental breakfasts were very good. Location meant you could get back for a siesta mid afternoon when things slow down. Read moreGenuine Expedia guest review
Bom custo/benefício. Próximo aos principais pontos turísticos.Genuine Hotels.com guest review
"Excelente ubicación y servicio de primera"
Excelente ubicación, el servicio fue de primera calidad. Todo el personal fue muy amable y el hotel es muy limpio.Genuine Hotels.com guest review
"Proche des lieux touristiques"
Tres bon rapport qualités/prix (avec petit dej inclus), chambre très propre, personnel très aimable, petit dej largement suffisant pour le rapport qualité prix. Proche Métro "Callao" (100m), 5min a pied plaza del sol, 45 min de l'aéroport en métro. Hotel petit rue relativement calme (même au rez de chaussé) très important à Madrid pour pouvoir dormir. […] Point négatif : TV espagnol uniquement (les chaines international ne marchaient pas). Read moreGenuine Hotels.com guest review
"Hotel muito bom e muito bem localizado."
Adorei minha estadia no Best Western, muito bem localizado, próximo a tres estações de metro. Voltarei a me hospedar neste hotel quando voltar a Madrid.Genuine Hotels.com guest review
싱글룸에 더블배드였는데 너무좁다 짐을풀공간이 없다 화장실에서 냄새남 호탤찾는 데 버거웠다 골목안쪽에 위치함Genuine Hotels.com guest review
"Muito bem localizado"
Boa estadia, pessoal da recepção muito eficiente!Genuine Hotels.com guest review
"Hyvä palvelu, mutta meluisa hotelli"
Hotelli hyvällä paikalla Madridin keskustassa. Huoneen siisteydestä huolehdittiin hyvin ja henkilökunta oli mukavaa ja palvelevaa. Hotellin äänieristyksessä toivomisen varaa. Käytävältä kantautuivat äänet huoneeseen ja naapurihuoneiden suihkukäynnit tiesi tarkalleen. Ilmastoinnin kanssa oli myös ongelmia.Genuine Hotels.com guest review
"Muy buenas camas"
Mucho ruido por descarga de otros bañosGenuine Hotels.com guest review
Nice location but would need a refurbishment to move from the 80's to the 10's. Poor breakfast but comfortable room.Genuine Hotels.com guest review
"Localização é o ponto forte!"
O hotel tel uma ótima localização, fica à alguns metros da Gran Via, uma das principais avenidas de Madrid, e bem próximo do ponto de metrô. O quarto é ok e bem grande (no meu caso, fiquei hospedada em um quarto triplo). O café da manhã é bem gostoso, não tem muita variedade mas vale pelo melhor ‘ramon’ que comemos na Espanha.Genuine Hotels.com guest review
"Hotel a Madrid"
Hotel in ottima posizione, in pieno centro. Stanze gradevoli anche se la doppia con letto matrimoniale era un po' piccola, mentre la doppia con letti singoli era spaziosa. Lo stesso per i due bagni. Camere pulite, buon rapporto qualità prezzo.Genuine Expedia guest review
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