Overall, very satisfied. Service level was high, very attentive and accomodating staff. I liked the location away from the gridlock of Waikiki Beach and walking distance to Hilton Lagoon, Ala Moana Mall and Magic Island. No lanai, but very large windows that open and let the ocean breeze in. Large bathroom with separate tub and shower booth a plus. […] Starting to show some age and can probably use some refresh to the rooms, but nice layout nonetheless. Daily internet charges is a minor minus point. Read moreGenuine Hotels.com guest review
"Loving it here"
We loved this hotel. Everyone was knowledge and nice about recommending places to go. Great vacation. The room opened up the ocean, spectacular view!!!! Loved this hotel!Genuine Hotels.com guest review
Nice hotel, friendly staff, great location. The "king" bed was 2 doubles pushed together with a runner down the middle to hind the seam. Very uncomfortable and tacky.Genuine Hotels.com guest review
Jamie the valet person had great customer service skills.Genuine Hotels.com guest review
We enjoyed our stay at Hawaii Prince Hotel at Waikiki. Although not walking distance to beach but easy drive to beach walk / shopping. Beautiful ocean view from prince suite on the 30th floor, beds are very comfortable.Genuine Hotels.com guest review
We were very disappointed with this hotel and do not recommend it to anyone who wants a 4 star experience. On all websites including Hotel.com this hotel was rated as 4-star charging 4-star prices. However, it lacked the quality of a 4-star hotel and in no way can be compared to Hyatt, Hilton or Marriott to be rated that high. I would recommend this […] hotel be downgraded to '3-star'. The entire hotel is quite run down. The carpets and furniture in the lobby are so old you don't feel like using it. The rooms were nice with nice Marina views and staff were friendly. The assistant manager Tyler was very nice and upgraded us to a higher floor. The hotel seemed to largely cater tourists from Japan and China, since you could see a huge population in the hotel. We wouldn't recommend this hotel for anyone expecting a Hilton or Hyatt 4-star experience. We finally switched to a Hyatt regency in Maui and it now feels like a 4-star experience. Read moreGenuine Hotels.com guest review
"3 day Hawaii trip"
The location was great because it was close to the mall and the beach. The shuttle to Waikiki did take long when we were trying to get back. It was about 30 minutes late so beware of thatGenuine Hotels.com guest review
It was fantastic.Genuine Hotels.com guest review
Room was very goodGenuine Hotels.com guest review
great room looking out over the beach!Genuine Hotels.com guest review
"Not the Hotel we thought we were getting"
We were very disappointed in this hotel. The pictures make it look much newer and updated than it is. We booked the largest, nicest suite they had and it did not meet our standards. Very dated, very plain, definitely not a "nice" hotel. In addition to the simplicity of the hotel, when we arrived no bellman ever came out to help us. The cabbie loaded […] our bags onto a cart and we took it ourselves. And this was at 6:30pm. Very disappointed. Read moreGenuine Hotels.com guest review
We were there for a wedding. The room where the wedding was held was fine and the food was terrific.Genuine Hotels.com guest review
"Close to the beach not on!"
Everything is within walking distance ! Downfall parking! Staff extremely helpful and polite!Genuine Expedia guest review
"Great place to stay"
I loved the room was facing the beach and we watched beautiful sunset. It was convenient to go to the shopping mall and Ala Moana beach. It was little far from Waikiki shopping area, with the traffic it took 20 mins or more, but there were shuttles to Waikiki every 30 mins, which was nice. The room was comfortable but I thought it was little small. […] But we didn't stay in the room so overall it was a wonderful stay. Read moreGenuine Expedia guest review
We stayed in a two bedroom suite on the 8th floor and it was fantastic. The bathrooms were huge and plenty of living space in the living room. I would definitely stay here againGenuine Expedia guest review
Overall, nice hotel. Staff very helpful. A few downsides is that it looked like there was some kind of bug, possibly a roach in the room that my daughter found. The problem I did encounter was not with the hotel, but with the Enterprise Rental car that the hotel staff reserved for me. I will never rent from Enterprise again. Briefly: I had the staff […] at hotel reserve the Economy car, which is one step above Compact -- so it is not the cheapest. When I came to the place to pick up car, they asked if I wanted to upgrade, I said I didn't, they said that they can't guarantee that the car will be a 4-door. Sure enough, their "can't guarantee" was that they guarantee that it is not a 4-door. When I asked for a different car, they said they didn't have any, when I asked for a car that is lower class -- Compact-- just to look at what it looks like, they conveniently said that they are out -- liars. I was the first one to rent the car that morning - at 8:00am, and they were out? All they wanted is to charge me more for an even higher upgrade. Their next step up upgrade was like a Toyota Corolla -- why is Toyota Corolla not an economy car? Enterprise Rental Cars -- Liars. I will never rent from them and will write a complaint to their headquarters. Read moreGenuine Expedia guest review
"Nice and quiet Hotel"
Nice Hotel but in very quiet or inactive area. 5 or 10 minutes walk to active area and shopping district/mall.Genuine Expedia guest review
"nice hotel with amazing view of the ocean"
Hawaii Prince is a very nice hotel located at the west end of waikiki beach, 5min walk from the Ala Moana Shopping Center, a prime location for shopping! It's 5min west to the Hilton Hawaiian Village where you can find many restaurants, shopping, and other touristy things to do. The hotel staff is friendly and the rooms are very nice! The ocean view […] is amazing, especially if you live at some of the top floors. Read moreGenuine Expedia guest review
Because this hotel is not right on Kalakaua, we never fail to get a good price for a nice quality room. Every room is an ocean view, it's clean and updated, and it has a huge bathroom. The hotel staff is always nice and pleasant. Even though it's not right on the main street of Waikiki, it's close enough to everything.Genuine Expedia guest review
"Nice place to stay."
We stayed at the Hawaii Prince Hotel Waikiki and found it clean and pleasing. The hotel staff and concierges were very polite and helpful. Housekeeping came in to tidy up the room daily. I would stay here again and recommend this hotel to my friends and family. Kudos Hawaii Prince Hotel Waikiki! Thanks for making our stay pleasing!Genuine Expedia guest review
Good experience; would stay there again; staff was friendly and helpfulGenuine Expedia guest review
Nice clean hotel. Room service fast and food is excellent.Genuine Expedia guest review
"Very central but out of the Waikiki bustle."
I've stayed at Hawaii Prince many times when in Hawaii on business. It's quiet, priced reasonably, has wireless internet and express coffee shop.Genuine Expedia guest review
Nice room with habor viewGenuine Hotels.com guest review
"Absolutely love it!!"
People are friendly! A lot of shopping in walking distance. Variety of different foods. Ocean view is fabulous !!! Only thing they could improve is television options. You need at least one movie channel, HBO or XMAX, or Showtime at least one of them!!! Book online cuz it's cheaper; very comfortable and room service was great......... Oh an the food […] in the hotel is great!!! Pricey but great!!! We are definitely coming back and will stay here!!!! We were here for our 10th wedding anniversary for 6 days and we will never forget this experience. Must check out the Chief's Luau!!!!!! absolutely fantastic!! Read moreGenuine Hotels.com guest review
"for older people"
needs a restaurant other tan the bar n snack shop the air salon odor is too strong when walking to catch the elevatorGenuine Expedia guest review
"Nice hotel with a very convenient location"
Convenient location and no hidden charges, i.e. no resort fees. This is not a luxurious hotel, doesn't have a big pool, the room furniture needs a little more upkeep. Here are the list of positives: Conveniently located (next to Hilton Hawaiian Village), walking distance to the Ala Moana Park, Ala Moana shopping center, walking distance to all city […] bus stops. The beach in the Ala Moana park is so beautiful, not as crowded and kids friendly. The hotel provides a free shuttle to Waikiki every half hour. The hotel doesn't charge a resort fee like most hotels in Hawaii. Read moreGenuine Expedia guest review
"Expectations not met"
The hotel is more for the business traveler- not a family vacation. The hotel was full and the elevators were in a constant state of repair or delayed. The 2 restaurant's offer is limited- a full buffet or Japanese. The hotel is not on the beach so the walk to the beach was far. Absolutely no activity in the hotel. Parking fee outrageous. The concierge […] was more interested in sharing what we should do rather than giving us the directions to where we wanted to go. The hairdryer in the room had to be replaced and the light bulb over the tub replaced. I had requested a suite and received a standard room. I would strongly encourage those traveling with teen's stay at the Hilton Hawaiian Village. Read moreGenuine Expedia guest review
"Great short stint."
We stayed here for our 32nd Wedding Anniversay. Had a blast. Wasn't too crowded and bustling like the Hilton. The hotel grounds and environment was very serene, calm and a great get a way like no other. We were given a higher room for the beautiful view as a gift for our special day. Thankyou HPH staff! I will come back again for sure.Genuine Expedia guest review
It's was an OK stay.Genuine Hotels.com guest review
Overall, hotel staff were very personable and room service was quick to respond. Besides taking in the natural beauty of Hawaii, the hotel should consider chairs comfortable to view scenery from hotel room too after a long day. Would have preferred more comfortable pillows at the hotel.Genuine Hotels.com guest review
"Excellent managed hotel accommodations."
Very clean.Warm friendly staff. Close to downtown but not in downtown. Quiet. Convention I attended was very well managed,had such a good time!Genuine Expedia guest review
I liked the hotel but was surprised at a couple of things. Wall paper peeling off the wall & paint in bathroom chipping off. Just seemed odd as all of the main hotel was tip top.Genuine Expedia guest review
"Clean upscale, prince of a hotel"
Hotel clean & up to date! Good location, free shuttle! Tommy @ the travel desk friendly & very knowledgable!!Genuine Expedia guest review
"One Day Getaway"
Clean Room. Great Service, from Valet to Check Out. In Room Dining was Okay Too! Bigger Televisions would be Nice.Genuine Hotels.com guest review
2 nights and 3 days of relaxing. The food was great! And your staff was wonderful!! Will definitely try to stay here againGenuine Expedia guest review
"A Great Surprise"
The room was large, clean, and had terrific views of ocean and marina. Easy access to Waikiki as the hotel had constant free shuttle anywhere we wanted to go.Genuine Expedia guest review
"End of the line"
Initially chose the Prince because of Japanese management in an Asian friendly town. Indeed the management and people are very nice. On the downside, the location at the very edge of Waikiki means a 25 mins walk to the main drag, even if the hotel provides a half hourly shuttle service. The food at breakfast and lunch buffet was also rather mediocre. […] There is no direct beach access either. Read moreGenuine Hotels.com guest review
As I got into the shuttle for the airport I realized that my phone was left in the room charging . Housekeeping had already discovered it, turned it in then brought it to me! Great service and also had a great spa treatment--excellent location to walk both to ala moana shopping center and Waikiki . Nice views of the marina and ocean.Genuine Hotels.com guest review
"Overall excellent experience"
Great staff, clean room, couldn't ask for anything more..Genuine Expedia guest review
make sure you ask for a room above 8th floor. Lots of fixes going on, elevator, hot tub.Genuine Expedia guest review
"Need to renovate"
It was okay not all that great tho. No balcony! Could of been better!Genuine Expedia guest review
"Beautiful views, room was clean and comfortable"
Really helpful staff, great location. Would stay again.Genuine Expedia guest review
Have stayed at Hawaii Prince Hotel many times. Staff is fantastic and always more than helpful. Love the location.Genuine Expedia guest review
"well located. very nice hotel w great view"
everone was very friendly. one concierge (carmen) was outstanding.Genuine Expedia guest review
"Nice hotel, but not convenient to Waikiki"
Have shuttles to Waikiki but only in the afternoon and evenings for every half or even 1 hour. So you need to rent a car if you want to live here and get ready for fighting for parking spot in Waikiki.Genuine Expedia guest review
"Good beach view with windows that open wide"
This hotel would satisfy the general family tourist. Staff was great, always showed an eagerness to help when possible. The room itself was quite magnificent as ever single room offered a beach view. The windows were enormous and slid wide open allowing for the tropical Hawaiian air to fill the room. Loved the mini fridge and massage chair.Genuine Expedia guest review
Overall a decent experience. The pool on the 5th floor had a nice view of the ocean and the Marina. Our room as requested had an ocean view, which was spectacular. It was very busy, with a great number of tourist groups staying there. If you want to be on the beach this is not the right hotel. It is not far from the beach, approximately a 10-15 minute […] walk. Read moreGenuine Expedia guest review
We've stayed here dozens of times over the past decade; and it's like coming back home to your Mom's less than pristine but agreeably comfortable digs. For example this time the elevators took forever, and the dresser drawers wouldn't quite close; but the sweeping ocean view (from practically every room) can't be beat, and the unstuffy atmosphere in […] the lobby made for a relaxed and enjoyable time. Read moreGenuine Expedia guest review
"Pay for every little thing"
I did not like the fact that I had to pay for Internet access, parking and to print at the business center.Genuine Expedia guest review
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