"not a good review"
We should have been made aware of the construction!!! Also, the hotel was grossly understaffed and breakfast service was terrible. There were no plates or silverware at times. The staff that was there did the best they could have, but management should have had more help to keep people happy. Next time we go away, it will most likely be at a different […] hotel due to these problems. We also had to wait 1/2 hour for more towels and we had to call for the maid to come to clean the room at 3pm!!!! It should have been cleaned earlier when we were out. Read moreGenuine Hotels.com guest review
"Once Construction completed should be really nice"
With the exception of the construction, the hotel was an en enjoyable stay. The rooms were updated and the beds were extremely comfortable. Although the construction was isolated to one area, it was an eye-sore, the noise was unpleasant and it took away from the overall ambience of the hotel. The plus side, once the construction is completed it should […] be very nice and inviting. The hot breakfast and free cocktails in the evening was an added bonus. I thought the hotel should have offered free Wi-Fi even if it's only in the lobby. I rated the quality of service as a 4 because the hotel only offered free Wi-Fi in the business center.. Read moreGenuine Hotels.com guest review
"Embassy Suites Boca Raton FL"
Was remodeling the hotel but was still very nice , friendly , good food & clean rooms.Genuine Hotels.com guest review
Overall this hotel appears to be a great place to stay. However, at the time I stayed there it was being renovated and I was unaware of that when I made the reservation. I like Embassy Suites because they have spacious rooms and include a decent breakfast. This particular hotel was being renovated during my stay. Most of the lobby/atrium area was under […] construction and unavailable for use. The odor of paint was potent. The halls had remnants of construction throughout, much of which could have been cleaned up better despite the ongoing construction. The noise from construction was also an issue. I'm sure once it is complete it will be a significant upgrade, but I would avoid it until it's done. Looked to me like it won't be complete until probably July or August 2014. Read moreGenuine Expedia guest review
the room was very clean and well maintained by a courteous housekeeping staff. the rooms are outdated and well worn. after the renovation of the lobby is complete they should focus on updating the roomsGenuine Hotels.com guest review
coffee too weak. get Starbucks.. Cups way to smallGenuine Expedia guest review
"Not Please At All!"
Super hard to find. No signs that point you to the hotel. It's in the back of a business complex. Parking was beyond bad. Hotel is under construction inside and outside of the building so no rest when traveling all day or sleeping in as they started at 9am everyday. Internet didn't work in the bedroom which mean you have to get up and go to the front […] of your room. Talked with the staff about my displeasure and was told since I book through Expedia there was nothing they can do for me to accommodate my 3 days of serious inconvenience. Asked staff where the nearest beach was and they started giving me verbal directions (I am not from Boca Raton). Front desk staff was not helpful or seemingly in tune with my displeasure. They were more focused on moving me along and getting me away from the check out counter. I felt displaced and taken advantage of. Embassy has always been my hotel of choice no matter where I am traveling but this location did not come close to meeting my expectations from past experience. What's actually hard to digest is that I am not sure they really care as money has already changed hands. Read moreGenuine Expedia guest review
I thought the hotel was wonderful. I especially love the glass elevators. I'm not a fan of elevators however if they are glass I do not feel as closed in. The rooms are lovely and the complimentary breakfast buffet was delicious. They are currently remodeling their main lobby area to include the area near the breakfast buffet so space was a little limited. […] I'm sure its going to be gorgeous when they are finished. I am now a huge fan of embassy suites and will be making that my hotel of choice from now on. Read moreGenuine Hotels.com guest review
All was fine except be aware that construction is going on in the restaurant and logia. Otherwise the hotel is trying to cope and the atrium will be beautiful when finished.Genuine Hotels.com guest review
The hotel had just hosted a prom that evening. There were noisy, screaming teenagers walking through the halls and laying on the sidewalk near the front entrance. It appeared as though Housekeeping was given the night off as there were half drunken glasses and dessert dishes left on the floor in front of the banquet room. Also, the carpeting in the […] hallways and elevator needed to be vacuumed. Read moreGenuine Hotels.com guest review
Staff was fantastic!!! Good location. They are in the middle of a huge renovation, but the guest rooms are very nice and very updated. Front desk was organized and very accomadating. Nice gym.Genuine Hotels.com guest review
"Seen some bad reviews, but don't know why?"
Beautiful place. Booking through Expedia a, we saved over 50$. The rooms were great, although far from the elevators. Will Def. Stay again and would recommend!Genuine Expedia guest review
"Building Site Status"
Sadly the hotel did not live up to being excellent. There is major building works inside the hotel which have many undesired impacts on hotel accommodation - noise, dirt, smells etcGenuine Hotels.com guest review
"Under renovation but a decent price & nice staff.."
We spent 5 nights in early April & we were treated very well. The room had it's problems due mainly to old age & needed updating. Beds not the greatest but I caught a cold & did sleep a lot. We ate @ the buffet every morning enjoying various delicious omelets. Close drive to Delray Beach for a family function.Genuine Hotels.com guest review
Everything was super......only one complaints they need some type of heat for the rooms...my wife gets cold at times battling sickle cell...they need some type of heating source. ..just in case. James Scott jrGenuine Hotels.com guest review
The room was absolutely perfect! I loved the fact that it had a living room area and then you had the bedroom. Plus there was two tv's, one in the living room and one in the bedroom. My husband and I also enjoyed the breakfast buffet! That was also amazing! My husband and I will be coming back in the near future.Genuine Hotels.com guest review
The atrium area was going through renovations during our stay, so 2/3 of the area was under construction, but our room was spacious and had a nice view. It was close to our destination and the rates were reasonable.Genuine Hotels.com guest review
"Clean and friendly"
The hotel was a bit busy in the evening because of a College event, and the construction was unsightly. Otherwise, we would stay again.Genuine Hotels.com guest review
Requested two double beds and received a room with a king size bed and a pullout couch. Front desk advised no double beds available.Genuine Hotels.com guest review
"Average and overpriced"
The hotel was clean and the staff was very friendly. I must say that I was surprised that at a $209.00 per night rate, that we were not told the hotel was under renovation. It didn't interfere with our stay but because of the renovation, the restaurant was only serving one menu item. We were planning on dining on-site when we got in at 6pm. I was extremely […] upset that we had to get back in the car and go off property because all they had was a BLT sandwich and nothing more. If I'm paying 209.00 a night, I at least expected a full working facility. We had so many hotels to choose from and I was disappointed. Read moreGenuine Hotels.com guest review
Room smelled like cigaretteGenuine Hotels.com guest review
"Convenient to relatives & friends in Delray & Boca"
Loved everything about it. - the rooms, the location, the decor, the breakfast. Don't remodel - it's perfect as it is.Genuine Hotels.com guest review
Our room had been recently renovated, but still needed help in the bathroom. There was little water pressure in the shower,which was disappointing. However, the room looked nice with soft grey neutrals. The bed was clean and comfortable. The lobby is being renovated and that can't happen too soon. The drab, outdated decor was a real downer. The breakfast […] was a disaster- yellow gelatinous glop was passed off a scrambled eggs and grey tasteless chunks were called potatoes. The griddle where you could order an omelet or pancakes was digustingly dirty and so I just skipped it all together. I've had fresher donuts from a cellophane wrapper bought at a convenience store. The coffee mugs were missing for a while and when they arrived, were icy cold. Overall it was a disappointing stay. We needed some more shampoo and conditioner and when we asked at the front desk, they didn't have any. We were told some would be brought to the room, but that never happened. We have enjoyed Embassy Suites in other cities but this one.... not so much! We won't be back and we won't recommend it to anyone. Read moreGenuine Expedia guest review
"Newly renovated, great breakfast"
Our room in the Embassy Suites Boca Raton had just been renovated, the new furniture looked fresh and sophisticated. Parts of the hotel still aren't redone yet, including the dining room, but certainly not bad. The gym is large and has a good selection of equipment. The free breakfast includes made to order omelettes, fresh fruit, oatmeal, yogurt etc. […] The location is convenient to major roads but not walking distance to almost anything. Read moreGenuine Hotels.com guest review
Everything was great! Just a llittle disappointed in your cocktail hour. I have stayed there several of times and the cocktail hour has never had such a small variety of food selections. Very disappointed in that because I spent around $230 for one night. I would expect more for that priceGenuine Hotels.com guest review
Pleasant, clean, great food, easy to reach from the interstateGenuine Expedia guest review
"nice hotel but 2 issues"
hotel is ok they are updating the entire hotel so once complete it should be great. 2 issues with the hotel in general although they had a nice business they charged for wifi -find that annoying yet the mcdonalds across the street was free. so a 3 star hotel charges you but for a $1 at mcdonalds you can use wifi bizarre. second is the pool is nice but […] does not really get sun due to a large office building that blocks the sun. So if you want to sit at the pool and get some sun not the hotel for you. Everyone was very nice and breakfast was great. Read moreGenuine Expedia guest review
I stayed at this location due to closeness to my event at the Boca Airport. I have stayed at other ES properties and was always happy....this one what a disappointment. I always get a non smoking room...this one reeked. At first I thought it was just me, but after a day others could smell it on my clothes. I checked with the front desk and was assured […] it was a non smoking room. The free drinks and snacks, a tradition at ES was terrible. The snacks were little more than bar fare. My other complaint was the construction guys using a hammer drill on the floor above me @ 08:00 after I had been up all night working. Read moreGenuine Expedia guest review
It was good.Genuine Hotels.com guest review
Rooms slightly dated signs of ware in the bathroom not bad but noticeableGenuine Hotels.com guest review
"Excellent value and central location"
Well-maintained hotel with helpful and friendly staff. Enjoyed our stay thereGenuine Expedia guest review
"Great hotel in Boca Raton"
We were greeted when we walked in and the staff was very friendly. Check in was fast and easy and we were informed about the managers cocktail reception in the evening and the full breakfast in the morning. Great touches that not everyone offers these days. We brought our own wine with us, but forgot a corkscrew and glasses. No problem here, the front […] desk provided us with a complimentary corkscrew to take home with us and the restaurant provided us with wine glasses. Another great touch! We love Embassy Suites and they are becoming our automatic first choice when traveling. Read moreGenuine Expedia guest review
"Nice hotel off I95"
I chose this hotel due to its proximity to a planned social event and I was pleasantly surprised to find a clean hotel despite the ongoing renovation on some of the higher floors, very useful staff, curtious and helpful, clean, recently updated rooms with separate bedroom and balcony, free drinks in the evening ,free breakfast and right off I 95!We […] will stay here again when in Boca. Read moreGenuine Expedia guest review
We are very satisfied with the hotel. Thank you. We will be staying there again.Genuine Hotels.com guest review
I planned a baby shower in Boca & friends & family were coming in. I needed a place close to everything & this was ideal. The hotel staff was extremely accommodating & very friendly. Just a wonderful place to stay when away from home. FYI - the food was EXCELLENT.Genuine Expedia guest review
"Definitely recommend; would like to go back."
Was everything we expected from Embassy Suite. Will recommend for anyone who will be in that area.Genuine Expedia guest review
"Recommended for comfort"
The hotel is busy upgrading the rooms, and we got an upgraded suite over weekend. The staff seem to just know how to treat you right, from the front desk, to the cleaner, and the guy who makes the omelets for breakfast deserves a medal. Great deal all round.Genuine Hotels.com guest review
"Close to businesses and expressway"
Great stay.Genuine Hotels.com guest review
Excellent! Will recommend to family and friends when traveling to the area! I have never been to a hotel that matches the level of cleanliness, quality, complimentary drinks and breakfast for the price we paid. Listed as 3.5 Stars but once the construction is complete I would rate it much higher.Genuine Hotels.com guest review
the housekeeping dept was terrible. they did not clean our room for 2 days,and there was no do not disturb sign on door . the manager seth was very nice about it and took care of the problem. hotel is undergoing renovation. we were not told this .Genuine Hotels.com guest review
Service was slow. Many rude people working there.Genuine Hotels.com guest review
"Too cold and weak bar facilities"
Nice hotel with Friendly Staff. The complementary breakfast and happy hour are a wonderful idea! Two major areas of criticism. The lobby of the hotel was permanently cold. Impossible to go to the atrium to eat without a jacket. Air-conditioning set way too low. Also as someone who likes NFL and who stayed there over a Sunday, they had little or no access […] to NFL games in the bar area which is a major drawback in terms of planning future stays there. Read moreGenuine Hotels.com guest review
I and my fiance enjoyed the service, staff, food, and rooming accommodations.Genuine Hotels.com guest review
I was overly impressed with everything about your hotel.....yet my first memory of that night was the fact that I never slept! I did go to sleep late (about 2:00 AM) only to have the fire alarm ring. No, it was definitely not your fault and I am totally aware of the importance of having everyone evacuate...especially due to the smell of smoke! The long […] walk down the stairs and up (we were on the 6th floor), left me with an overwhelming feeling of exhaustion and inability to sleep. We had come for my mom's 90th birthday party, and I couldn't even function. Not sure if I would come back, if only for superstitious reasons. Read moreGenuine Hotels.com guest review
Great location for my purposes. The hotel offered all the amenities at no additional charge; breakfast, papers, WiFi, etc. Nice pool and gym facilities. Staff was excellent. I am planning my next stay in Boca and will stay at the Embassy!Genuine Expedia guest review
The rooms need updating but the hotel has started the renovations! Can't beat the free happy hour or the delicious breakfast. Would recommend it and stay there again.Genuine Hotels.com guest review
The Hotel was under construction on some of the floors, the carpeting seemed dirty. The heater for the pool was not working and the jacuzzi was not working.Genuine Expedia guest review
"Just the vacation that I needed"
The room was beautiful and breath taking!! I loved the free breakfast buffet,was such good food no imation food here. The free happy hour from 5;00- 7:00 was unbelievable !! Would love to stay there again!!Genuine Hotels.com guest review
"Run down, looks like a prison"
This may have been a nice hotel once but the glory days are gone. The staff was very nice and helpful but this can not make up for the poor state of the building. The free breakfast is only good if you are careful about what you eat.I come to this part of Florida often. I only stayed here because all my preferred hotel were booked. I am sure that I […] would never stay here again. Read moreGenuine Hotels.com guest review
"Employee's Are The Best"
Thanks to Barbara (from Australia) my stay was great and it was without any complaints.Genuine Hotels.com guest review
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