Hotel staff was very kind and helpful. The hotel and the room is nice considering the age of the hotel. Bed was one of the best hotel bed I sleeped in.Genuine Hotels.com guest review
"You get what you pay"
Helpful staff, clean room, reasonable price rateGenuine Hotels.com guest review
"Not worth the discount I got"
If you enjoy sleeping in a closet then this place is for you. The only hotel room i have ever stayed in where it was difficult for two people to move around at the same time. Not to mention we had to wait to check in because our room was not ready when we got there. I will definitely never stay here again.Genuine Hotels.com guest review
The hotel was nicely decorated. Rooms were nice as well however they were really small.Genuine Hotels.com guest review
The main criticism was that the restaurant in the hotel had marginal food and service at best. The coffee was terrible.Genuine Hotels.com guest review
"A great experience all around!!!"
The room was very clean and the decor was really cute. I asked for a room near the elevator and it was. It was very quite also. Nice little bar with a very friendly bartender. The girls at the front desk were very polite. As I was waiting for my shuttle in the foyer, 3 employees asked me if I needed help with anything or if there was something they […] could do for me while I was waiting. The location was wonderful. We walked to restaurants and bars. We also walked to the train. Centrally located. Will be back for sure!!! Read moreGenuine Hotels.com guest review
"Nice clean small"
Wonderful people. Quiet. Newly repainted. But small. Very small. The photographer was very very good. A little misleadingGenuine Expedia guest review
"Feels like HGTV"
In general, the hotel was great. The lobby is gorgeous, the area is fantastic. However, I got to my room and immediately felt like the entire place was a "quick fix" from whatever it used to be. Paint was all over the bathroom tile, and the room wasn't even completely repainted. Laminate, and other little details which, when combined, cheapened the […] otherwise cute hotel. However, WHY is it styled like Cape Cod in the middle of Texas?? Gym was functional, but wildly outdated. Bed was very comfortable. Read moreGenuine Hotels.com guest review
"Loved this hotel!"
I thought this hotel was one of my favorite-it has so much character. The dcor is charming and I like that it is an older building, but updated in a beautiful way. The coat is very reasonable for the location although the downtown is not great-ti is undergoing renovation.Genuine Hotels.com guest review
"A definite must stay"
Hotel staff was very courteous and friendly. The room was a bit small for my taste but very nicely decorated. The free WiFi in room is always a plus. The air conditioner didn't seem to be working to well but I like sleeping in a cold room. Bathroom itself was a bit cramped, and the view was of a wall of an adjacent building. Other than that it was in […] a great location in downtown Dallas near the Art District. Read moreGenuine Hotels.com guest review
"Quaint and wonderful"
The hotel came up as the closest to my convention. So glad I stumbled across it. The staff was great and the hotel had personality and I will take that any day. There were some things that were loose and imperfect but that is what made it special.Genuine Expedia guest review
"Looks great…until you get into your room."
Nothing to really report about this hotel other than that the room itself was a terrible let-down compared to the quality of the lobby/front reception area. Seems they are trying for some sort of island/beach theme. I was supposed to have a "suite", but the bed took up 70% of the space in the room. This wouldn't be a problem if it was a Cali-King or […] something like that…but it's not. Just cramped. View from the hotel window was just another part of the hotel. Read moreGenuine Expedia guest review
"Large room, but cramped"
My first room had broken heat. Took over an hour to confirm and get me a new room. Staff was friendly and really cared but management wasn't backing them up and helping when needed. Even when the restaurant was overwhelmed managers just watched and then apologized to customers. They never jumped in and supported their staff. It was disappointing to […] see such a good staff get so little support. I had a sitting room and it is jam packed with furniture with little room to navigate the space. Same with the bedroom. They worked to make it cute and didn't leave any space to move around. Its a sizable room so this is even sadder. The hotel was well located and the staff is friendly, just sad that decorators and the management made it an unpleasant stay. Moved to the Sheraton and was much happier there. Read moreGenuine Expedia guest review
"Cute hotel. Good staff, bad management"
Arrived at midnight and heat was broken in the room. They sent maintenance who took 30 minutes to confirm yes it is broken. Poor front desk person had no support and struggled to get me a new room because of an endless parade of guest questions. Manager never jumped in to help. So over an hour to move me to a new room. I had a room with a sitting room. […] Well named cause it is so packed with chairs and a table you cant really stand or move in there. Wireless was on 4th floor was absolutely terrible although a friend on the 8th floor could stream movies. (For the geeks out there, I was losing more than 50% of packets). Again the staff really tried, just seemed like they weren't supported by management at all. If you like cute, and don't care about space to move around it is certainly cute and well located downtown. If you need consistent internet and responsive service this is probably not the hotel for you. Restaurant was overwhelmed twice when I was there and after the staff asked management for help 3 times, they just came over and apologized to the guests for the wait. Never actually helped the staff. Read moreGenuine Expedia guest review
"Convenient, casual, affordable, spacious"
Hotel was spacious and well-kept. Not fancy or trendy, but clean and comfortable. The two queen room was spacious, beds were quite comfortable and there was a large flat screen tv. Easily fit 4 young ladies traveling for work and fun too. Bathroom was pretty small, but there was a large bathroom on the 2nd floor near the banquet hall that we could use […] when we all needed to have mirrors and counter space for getting ready. The shuttle service was awesome! Drivers were very nice and accommodating, and it saved us a ton of money on cabs. Guest services were also very helpful when we needed towels or had questions. Read moreGenuine Expedia guest review
"Great for the Price"
Not the nicest, but for a quick business trip just fine. If you will be in town for multiple nights and need some room to work, forget this place. Rooms are tiny, hotel is old, and noisy. Again, great for a quick one or two night trip when you just need a place downtown to sleep. Staff was great!!Genuine Hotels.com guest review
"Worth the money"
This was a cool hotel. The front staff were friendly, the rooms were clean, and the location was great.Genuine Hotels.com guest review
My wife and I enjoyed our stay at the Hotel Indigo. Took a walk down main street and enjoyed the ambience. Would consider staying there again.Genuine Hotels.com guest review
"Dallas Weekend (OU-Texas, Cowboys-Redskins)"
Overall, the stay was good. Great location. My only comment is that what was originally requested....two rooms with two bedrooms...was not provided. There was no availability for a rollaway. With that said, the trip worked out in that for the second night, one of the guests did not come down for the trip starting on the second day so the remaining three […] guests had a bed for the second and third nights covering both rooms. Service at the front desk , the bar, and the bell men's were excellent. I would stay at this hotel again. Read moreGenuine Hotels.com guest review
"Minutes from Fair Park"
We stayed at Hotel Indigo the evening before the Texas OU game (Hook'em!) and liked everything about this hotel. I think the bar should have stayed open later for all the late comers. We also liked that there was a parking garage right the street.Genuine Hotels.com guest review
"Good location, cute, needs cleaning"
The room was nice and location was great. But the couch had stains, the sprinklers in the room was clumped with dust. We had an issue with the thermostat in the room and the maintenance engineer did not seem to care and it did not get fixed. They should have moved us to another room.The carpet in the hallway also had stains. This place needs a thorough […] deep cleaning. House keeping came in to service the room and did not clean the floor. Shame, it could be a great hotel if attention was paid to its cleanliness and service. Read moreGenuine Hotels.com guest review
"Very Nice Hotel! Close to The Majestic."
We absolute loved the hotel! The staff was great. The room was very cozy and clean. The bed slept very well!! Would definitely stay there again.Genuine Expedia guest review
Overall stay was very good, however, the individual that checked us in was very short and rude. She was not very informative about anything near the location of the hotel.Genuine Hotels.com guest review
"Great hotel, friendly staff!"
Lovely hotel, within walking distance to alot of what Dallas has to offer but the hotel also offers a free shuttle. Hotel staff were lovely and very helpful.Genuine Hotels.com guest review
"Nice hotel in downtown Dallas"
The hotel is in a great location. Walking distance to restaurants and shops. It's a short drive or longer walk to the JFK Museum. The staff was friendly and room was comfortable.Genuine Expedia guest review
Everyone was very friendly. The rooms were small but comfortable. We would stay there again.Genuine Hotels.com guest review
"Could be nice, bad service."
Service was slow and sometimes unprofessional. THe hotel was decorated very cool but the lobby and restaurant seemed crowded and unappealing - and not really clean. The front desk was chaotic at times and there was a good bit of clutter. Not very inviting when you want to get away. The room was very comfortable but I was under the impression there was […] a mini bar which there was not. Will try another hotel in downtown Dallas next time... too many good alternatives to return here. Read moreGenuine Expedia guest review
This is the 2nd time I've stayed in this hotel recently. Cleanliness is superb, however one of the faucets on the sink was loose to the counter top on both occasions. It wasn't dripping or anything, just loose. Hoping maintenance improves as I really like the hotel due to location & convinienceGenuine Hotels.com guest review
"Great boutique hotel in Downtown Dallas"
Great stay. Had cool adjoining rooms in a corner of the hotel...one room was a suite which worked out really well for 4 adults and one infant. Service was excellent...entire staff was friendly and helpful. Short walk to Dart line which provided service to Cotton Bowl Stadium and State Fair. Pretty good cafe in lobby with Lattes and breakfast items. […] Surrounding area was safe but not super cool. Opposite end of downtown area from cooler West End section. But great value, we will return. Read moreGenuine Hotels.com guest review
"Beach Themed Hotel in the Big CIty"
The hotel was nice, I think I got a bad room in the way of setup, TV was small and flat mounted on a side wall which was odd, and two double beds were crowded into a pretty small room, and some stains on the wall and ceiling but the beds were so so comfortable and everyone in the hotel was very nice and accommodating. I could have asked for a diff room […] but I wanted to stay on the same floor as a colleague I was traveling with. Read moreGenuine Hotels.com guest review
"Nice hotel close to Baylor Medical Center"
Our room was arranged funny and we had no hot water the night we stayed. Other than that our stay was good,Genuine Expedia guest review
"Downtown Dallas Gem"
The Hotel Indigo is in the arts district with plenty of restaurants and things to do. We were there for a concert at the Majestic Theatre which was right next door. The hotel is upscale boutique with beautiful furnishings and a well appointed lobby. The rooms have wood floors and are very well decorated with an art deco vintage vibe. The doorman could […] not have been anymore cheerful and helpful. We were greeted at the front door by him grabbing our bags, parking our truck and escorting us to our room. I will definitely stay here again when I am in Dallas. Great deal for the money. Read moreGenuine Hotels.com guest review
For a downtown boutique hotel in a very cosmopolitan city, Indigo could do much better. The hallway carpets were filthy, the room decor was cheesy and the so called shuttle service was not existent.Genuine Hotels.com guest review
"Ok but could be better"
First room assigned did not open after 2 tries ( lugging suitcases back and forth from 8th floor to front desk.) Outside the room there was still glasses from room service sitting outside the door- leading me to believe the room was never cleaned. They gave me a new room when I didn't want to try for a 3rd time. My client, in another room, upon check-in, […] had to switch rooms because his room was never cleaned. Not a good start to begin our stay. Once we were in place with the new assigned rooms- the beds, showers, etc were fine. Breakfast was ok- bt I much prefer the continental breakfast or buffet - style. Overall- hotel is ok, at a reasonable rate, but service could be much better. Read moreGenuine Expedia guest review
Woludn't stay here again if my life depended on it.Genuine Hotels.com guest review
"Convinient for Business"
It definitely needs an upgrade but an overall good stay. If you're travelling on business not a bad place to stay for the price.Genuine Hotels.com guest review
Bright rooms, lovely staff. I had a pleasant stay. Hotel restaurant is far too expensive though. Like ridiculously so. 2 sandwiches cost me around $40.Genuine Hotels.com guest review
The staff were very helpful and the hotel was very well kept.Genuine Hotels.com guest review
Service was good but hotel was in need of some renovations. Very outdated. Rooms are very small and the bar is even smaller. Was lots of visible dust on any surface higher than your shoulders.Genuine Hotels.com guest review
"Not what was expected."
The staff is nice, but some either have no idea what's going on, or are content to let you feel like a paranoid idiot. The AC thermostat has a motion sensor. This sensor turns the AC off after about 30 minutes of no movement and won't turn on again until it senses more movement. This means that when you lay down, the AC turns off. It was over 100 degrees […] in Dallas during our stay, so the rooms quickly get uncomfortably warm and we don't sleep well when it's hot. We didn't know about the motion sensor, and half the staff at the front desk either didn't know or thought it was amusing to pretend ignorance when we said it was rather creepy that the AC seemed to know when we were walking towards the thermostat because that was the only time it turned on. Even the engineer they sent up to fix our AC acted like there was an unusual problem. They had us change rooms at midnight so they could fix our AC and told us our new room wouldn't have an AC problem. It did, so we spent another miserably hot night. We didn't find out what was going on until we checked out and we were asked about our stay. The manager is the one who told us about the motion sensor. We were not amused. On another note, Expedia said this hotel has a restaurant inside. There's no restaurant. There's a bar with some tables and they have a kitchen hidden somewhere that will serve food from a limited menu. Read moreGenuine Expedia guest review
"One Night Stay"
We had an awesome stay, the hotel is really nice and colorful. The only two drawbacks I had was you could hear conversations in the halls and one of the TV remotes did not work. Other than that, we enjoyed our stay, great views, cool downstairs bar and very nice customer service.Genuine Hotels.com guest review
"great place to stay"
The people where realy nice. There was live music across the street in the park.The hotel made you feel like you where at a beach resort. It is well worth it to stay thereGenuine Hotels.com guest review
"All around excellent"
The hotel is in a great location with so many things to do within walking distance. Not far from places you have to drive to. I reccomend using the hotels valet service if you plan on coming and going around town twenty dollars unlimited come and go if you use another it's twelve dollars each time. Front desk staff was friendly and helpful. Definitely […] plan on making it the place I stay my next trip to the area! Read moreGenuine Hotels.com guest review
"Perfect for a girls night out"
This hotel was fantastic!! Right away the staff was very friendly and helpful. We had a group of 7 girls celebrating a 21st birthday and this place was perfect. The rooms were big and bright- very girly and homey. Comfortable beds, big desk and TV. Nice bathroom area.Genuine Expedia guest review
"Nice hotel, right in the heart of downtown Dallas"
Very trendy hotel! Walking distance to downtown Dallas restaurants and a short drive to actives and museums. A little bar and grill located downstairs that you can have breakfast, lunch, or dinner at. I was so happy to find out they have a little fitness room on location, available to their guests. It had treadmills, ellipticals, and all your basic […] necessities for a good workout. Read moreGenuine Expedia guest review
In room was very tasty. Nicely marinated Vidalia steak. Also the location of the hotel was very convienent. As was the shuttle service. The hotel staff was friendly.Genuine Hotels.com guest review
"Nice parking garage with skywalk"
Clean room, nice decor.Genuine Hotels.com guest review
sink was backed up with water when toilet was flushed. drinking glass had lipstick on rim when I removed the lidGenuine Hotels.com guest review
I arrived at the hotel early and they were able to get me into a room earlier than check-in time which I appreciated greatly! All of the staff was very courteous, from the staff in the Dining Area, Front Desk to the Gentlemen driving the shuttle. It was my first time in Dallas and they made it a pleasant experience.Genuine Expedia guest review
it was ok. door rattled every time someone shut theirs. room very small, but bathroom is great. bed was stiff but slept well.Genuine Hotels.com guest review
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