"Old and dingy"
I would not go back. The hotel is old and is in need of a major facelift.Genuine Hotels.com guest review
"Santa Rosa Gem"
My wife and I live on the North Coast and travel to Santa Rosa about once a month for for medical/dental stuff and shopping (Trader Joe's), and WalMart. Hilton Sonoma Wine Country is North Santa Rosa, and very conveniently located for our purposes. The hotel itself is situated on a promontory with a nice view to the West, in a very quiet suburban neighborhood. […] The plus is: it's a "Hilton!" And the price: very reasonable, We used to stay in town, at another nice hotel; but after staying just one night, now prefer this particular Hilton. It's a winner! Read moreGenuine Hotels.com guest review
I was at the hotel on business and had never stayed at this Hilton before. The grounds are beautiful, clean and well maintained and the staff was very friendly. The hotel itself seems outdated and in need of some repairs, my room wasn't filthy but it wasn't really clean either (found lots of stray hairs - yuck). The hotel is also very pet friendly, […] which is fine but would be nice if they had rooms that were kept apart for guests that don't have pets with them. The room next to mine had dogs that were whining and barking, probably left alone and another dog down the hall that was barking and sounded unattended. The food wasn't great but it was convenient and a tad overpriced for the quality. I think the hotel could be great or was great at one time, definitely needs a facelift and some culinary help though! I probably wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Unchanaged over the years"
So wonderful to see that the property has been well maintained over the years. (We were here 20+ years ago to celebrate a wedding).The staff was very accommodating. Provided a handicap-accessible room when we were earlier informed it was not available. Only negative was the pile of trash (discarded furniture, appliances, etc) that can be seen from out […] our window.....we were in the Boujolais building..spoiled the scenery and takes away from the beauty of the hotel grounds. Read moreGenuine Hotels.com guest review
"Convenient access to the Wells Fargo Auditorium"
It was our first visit to the area and we will stay with you again should we return. The room was comfortable and convenient. The resturant food was great.Genuine Hotels.com guest review
Could use 2 upholstered chairs for 2 people. Why only one person gets to be comfortable is beyond me.Genuine Hotels.com guest review
"Wine country base"
Good location for visiting Sonoma County wineries. Nice views from practically any room. Pool and hot tub (which could have been hotter.) spacious room and bath. Fairly priced.Genuine Hotels.com guest review
"Close to must-see sights"
Very happy with the hotel and surrounding area. Very quiet and comfortable room. Would definitely recommend.Genuine Hotels.com guest review
Nice place. We only stayed for one night. We had our entire wrestling team there. It was perfect for our stay. Would definitely stay here again.Genuine Hotels.com guest review
Overall Rating FGenuine Hotels.com guest review
"could be better!"
when arrived at hotel, we loved the beautiful loby and professionality of front dest. We were even more impressed when we saw our room with a nice view over the valley and the sun comming in our room. We ordered lunch from hotel restaurant and they delivered quickly. Food was not good at all and over priced! I ordered shrimp avocado hoping to see nice […] big juicy grilled shrimp ( even 1-2 would satisfy me as a nice apptizer) but when I got my food, it was those small salam shrimps, just defrosted full of water over half avocado. it tasted like water! At night, my son was tired so we got back to hotel earlier so he could take a bath and go to bed. When I went to fill up his bath tub, I noticed a few dark short hair then I noticed there are lots of them. Tub looked dark as if it hasn't been cleaned for a long time. I felt so disgussted, almost wanting to throw up! I have always stayed at Hilton but this was an unpleasant surprise. I called the front office and asked if they can send someone to clean it. I talked to Ian and he told me he will send someone immdeiately. I waited for 5-7 minutes but no one showed up. I called again and he said the same thing. But again 10 minutes passed no one showed up. I called this time ( I was very upset by now) after 20 minutes and talked to Jeff. He said he will send someone. Finally after 25 minutes Lewis came in and cleaned our bath tub. I was extremely disappointed and angry. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country While we are glad to know there were some aspects of our hotel that you enjoyed from our location as well as the views, how disappointing it is to learn of the remainder of your experience. This is truly not the type of encounter we would hope for any of our guests and we ask that you accept our sincere apologies that your in-room dining was not more to your liking. We have shared your comments with our management team and will ensure that all areas of our hotel are at their best. We do hope you will give us another opportunity in the future to fully impress you.
Very comfortable room, easy check in staff friendly and helpful. Wish we couldhave stayed longer.Genuine Hotels.com guest review
The room was nice and clean, staff were courteous, close to wineries. Would stay there again.Genuine Hotels.com guest review
"Great Pet Friendly Hotel"
First time staying at this hotel. Very impressed with layout, pool area and extremely pet friendly. We did have a problem with a noise above our room. Sounded like old water pipes or A/C unit, which made a loud noise in middle of night and early morning. Brought it to staffs attention and they moved us to another room in a different building. Very […] accommodating. Read moreGenuine Hotels.com guest review
"Very Nice Stay"
Very nice hotel, I was greeted my Jeff on my arrival and he was excellent. Answered all my needs and was very nice. Location was great located right off of 101 and only a quick drive to downtown Santa Rosa. Hotel room could be a little more updated but still was nice. Everything was clean as well.Genuine Hotels.com guest review
Excellent hotel! Great price!! Will absolutely stay again!!!Genuine Hotels.com guest review
"I'll Be Back"
Beautiful Spot. All around great experience.Genuine Hotels.com guest review
"Convienient ans secure place"
It was a comfortable place to stay.Genuine Hotels.com guest review
Always expect a bit more from the Hilton's but then this is not one of their upscale facilities (commanding view of a large trailer park homes facility from the dining room window), however does excel over other nearby motels/hotelsGenuine Hotels.com guest review
"Nice room close to Pauline Creek"
Really nice room. Quiet with big soft king size bed. Room was well furnished. The writing table looked like it could use some old English here and there but we were very happy with the place and will be staying there again!Genuine Hotels.com guest review
We love this place. My wife and I stay here regularly when we visit family in that area. The people that work there are lovely and it's usually relatively quiet. On some weekends there have been some sloppy drunk people staying there, who have been wine tasting, but nothing too crazy. Gotta love the deer and wild turkeys that sometimes visit the surrounding […] areas. Read moreGenuine Hotels.com guest review
"Good place to stay in Santa Rosa for tourists"
The front desk staff staff was very helpful about winery visits. We received coupons for all the wineries we visited and saved a lot of money on tastings. Large and comfortable rooms. We had a slight change in our reservation and it was handled efficiently. There are a nice restaurant and bar with very good service and friendly staff. This hotel is […] conveniently located to wineries; the redwood forests to the north and the Sonoma county beaches are an easy drive away. The hotel is not in town but only a few minutes away by car. Would definitely stay there again. Read moreGenuine Hotels.com guest review
nice the workers were niceGenuine Hotels.com guest review
"Great stay in Somona"
We booked this hotel last-minute due to a change of plans so we weren't 100% sure what we were going to get. We were pleasantly surprised by the location and the quality of the hotel. Check-in took about 3 whole minutes and the room was much larger than we expected. Definitely a clean, comfortable space to stay.Genuine Hotels.com guest review
Could not find the enter key box in front door at night time ! so dark !Genuine Hotels.com guest review
"Very Pet Friendly"
Nice resort property that allows pets. The rooms are due for a little bit of reconditioningGenuine Hotels.com guest review
"large hotel in north Santa Rosa"
Stayed one night....they allowed our small dog to stay...nice pool and hot tub....nice grounds...clean, safe, gorgeous views. Main complaint....very noisy....had loud neighbors and the doors are inside hallways so every slam you hear!!Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Located in the heart of Santa Rosa, our hotel offers easy access to over 330 area vineyards and wineries, golfing, shopping and more in the surrounding area, including right here in Santa Rosa. As you mentioned, our hotel is indeed pet-friendly and we offer over 7 miles of walking paths to enjoy with your pooch. We are so glad to know you appreciated our comfortable accommodations but we must apologize if your stay was disrupted in any way by the sound of other guests. We value your comments and hope you will consider another visit.
"Nice hotel close to wineries"
Very nice room, plenty space, comfy bed, just a little trouble with the shower drain, but in general the experience was really good.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to share your impressions. We are delighted your overall stay was such a positive experience that you found your guest room to be so comfortable. We apologize if you encountered any maintenance issues with the bath and will share your description with our associates to resolve. Please know if anything arises while staying, we are more than happy to help. We hope to welcome you again soon to the Hilton Sonoma Wine Country Hotel.
Stayed here before and will continue to use this hotel in Santa Rosa.Genuine Hotels.com guest review
The rooms were nice and big and the beds were comfortable. The heater was very noisy and the pipe in the shower sounded like it was going to explode! It was a good hotel but nothing special.Genuine Hotels.com guest review
"Dated but good enough."
The room was a bit musty, and its showing its age. Little things bother me like smudges/dirt on walls and light switches, filthy exhaust vent in bathroom, etc. The bed was comfy and the shower was clean. Sometimes that's all you want. Staff was very friendly. Breakfast buffet was very disappointing. Do not go if its not free. This place was probably […] gorgeous 15 years ago. But it could stand a freshening up if you ask me. Read moreGenuine Hotels.com guest review
"Easy access, yet inside a quiet neigbhorhood."
parking is easy, nice warm outdoor pool and hot tub. Very friendly staff. Definitely will go back again.Genuine Hotels.com guest review
Great staff, room and and service!Genuine Hotels.com guest review
A quite, clean, quality hotel with good food at the restaurant. You get a big bank for your dollar.Genuine Hotels.com guest review
"Wine country tour"
Rooms and hotels was nice, service was impecable. I would stay here again. this is the best value in the area for the $$.Genuine Hotels.com guest review
"Nice room, comfortable night sleep"
The hotel staff were extremely welcoming and helpful. The room was clean and I had one of the best nights of sleep in a long time! I slept better in the bed than in my own at home! I would stay again in a heartbeat, except I would leave enough time to enjoy all the amenities instead of just resting and leaving.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country There is definitely something to be said for a restful night’s sleep! We are delighted you enjoyed our comfortable guestrooms as well as the service of our friendly associates. Knowing that you would so quickly make the decision to join us again is such a wonderful compliment. It is our hope you will indeed visit again soon and take advantage of all that you missed the first time. Thank you for your review of the Hilton Sonoma Wine Country Hotel.
"OUR BEST EXPERIENCE IN SANTA ROSA"
THE STAY WAS GREAT!!Genuine Hotels.com guest review
"Needs work but better than a Motel"
The property is a bit worn around the edges. The room interiors are trying to look fresh but it is obvious the structure under it all is old. Especially in the bathroom. The mattress was one of the most uncomfortable i have ever tried to sleep on. "Tried" was an important factor here. The rates were good and not much more than the Motel 7 or Quantity […] Inn so it is a step up worth making. But not by much. Read moreGenuine Hotels.com guest review
"Nice hotel - mising some basics"
The hotel is very nice and there is a decent work out room. I was surprised to find that there was no refrigerator or microwave in the room. I haven't been in a hotel in years that didn't have these basics. A bottle of water is also generally provided at no charge. The charge in the room was $3,50. Really? I was able to get free internet access but […] had to call the front desk to find out how to access it. Read moreGenuine Hotels.com guest review
"Wine not Whine"
This is a very nice hotel complex. I only used the room so I don't know about the rest of it. But the room was clean, quiet, very roomy and good amenities.It is close to 101, which doesn't give it a great view but it is convenient.Genuine Hotels.com guest review
"Conrad Hilton is rolling over in his grave!"
Conrad Hilton is rolling over in his grave My sweet-heart and I had been at a fundraiser at Lagunas Brewing Company in Petaluma. My wish was to make the whole night romantic for me and my boyfriend. So I booked a room for the night. But that bubble got popped fast. It started in the lobby when the front desk clerk was giving some well-dressed Baby Boomer […] ahead of me a hard time for just coming in and seeing if there were any vacant rooms on a rainy night. I get to the counter and tell him my last name which is Connor; but I had forgotten that I put the name as Kilmer-Connor (Kilmer is my maiden name). Now the desk clerk is now giving me a hard time saying, “We Have No Connor. We have No Connor.” So I said nicely sorry I might have put it under Kilmer-Connor. I finally get the keys and drive to our room in the rain. We get in the room it has no mini refrigerator. The trash cans were so small that you could not us them for an ice bucket (my friend did it at the Four Season Chicago) or even using it as a trash can. The room is non-smoking with three fire sprinkler heads in the room two in the main part and one in the bath room. All fire sprinkler have stickers that read don’t hang clothes hangers on. Really? The major problem of night was the a/c it had two modes rushing cold air and blasting heat only. The last thing to happen that night; I called the front desk at 11:30pm to set up my wake-up call they put me on hold! The service was bad overall. Read moreGenuine Hotels.com guest review
The hotel seemed nice, but had a few kinks. First we requested adjoining rooms since we were traveling with children, the desk clerk told us she was giving us adjoining rooms, but when we got to the rooms, the were across and down the hall. Desk clerks should know how rooms are laid out. We were given knew rooms, but obviously someone else had a similar […] situation, since one of the toilets was unflushed and there were missing towels in the other. For the most part, hotel is very nice, they just need to work on the final touches, like doing once over of rooms, before they are assigned to guests. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We are delighted you enjoyed many aspects of your stay with us including our value and convenient location. Your review is of great importance and we must thank you for sharing your concerns regarding your accommodations. Please accept our sincere apologies if your room was not in its best condition upon your arrival. The head of our housekeeping department has been notified to ensure that this oversight does not occur again. We greatly appreciate that you chose to stay with us for your wine country getaway. We hope you'll allow us the opportunity to welcome you back again.
"Terrific hotel in Wine Country"
First class accomodations and friendly, helpful staffGenuine Hotels.com guest review
"the wine tasting was amazing."
very nice. comfortable, quiet and nice location.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country What could be better than a wine tasting in Sonoma Wine Country? We are thrilled you enjoyed your time with us from your accommodations to your dining experience and more. It would be our pleasure to welcome you again to the Hilton Sonoma Wine Country Hotel. Thank you for your feedback.
"Better than expected"
I made a note to the hotel about plugging in my electric car and the staff was accommodating and provided several 110v plug in options. The wine package was exceptional.Genuine Hotels.com guest review
"Nice hotel but surly restaurant staff at breakfast"
Enjoyed the check in, the room, the parking and dinner at Nectar restaurant BUT our breakfast experience left a lot to be desired. Here we are sitting in a charming room with a dynamic view of the hills to be greeted by a grumpy desk person who tried to steer us away from a window/view table. Then we had to ask for water and then twice had to ask for […] a menu and there were no other patrons in the restaurant - it was about 9.30. We ordered oatmeal and when it arrived asked "Yona" our server for some maple syrup - her reply in a really offensive tone was "WELL you didn't ask for any!". WOW am I interfering with your day or what Yona?? This is not the kind of help that a hotel chain of this calibre should be hiring. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your feedback. While we are delighted you enjoyed so many aspects of our Wine Country hotel, we apologize if the service you encountered for breakfast was not as it should be. We take our guests' comments quite seriously and will share your candid response with all of our associates. We hope that you will visit again for a stay that is positive in every way.
"Stately California Hotel"
This older well-built hotel is a quality property located on a hillside with great views of the wine country. The room was spacious, comfortable and well appointed. The grounds are magnificent with ancient trees and foliage that is well manicured.Genuine Hotels.com guest review
We stayed 2 nights. The room,service and staff were all nice. I wish the pool had been heated. We used the workout room and spa afterward, would have liked a heated pool. Overall, this was a good room, good location and we had a good stay. In the heart of wine country, which we wine tasted 1 day. It was a good location to wine taste a lot of wineries […] in the Russian River Valley. Read moreGenuine Hotels.com guest review
"close to high school end of year dist tournament"
very goodGenuine Hotels.com guest review
"Access to Highway 101"
I frequently stay at this hotel. The room service team is always on time and friendly.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We're always grateful when a valued guest takes the time to share their impressions of the Hilton Sonoma Wine Country Hotel. Our associates will be so pleased they contributed to your memorable experience. Thank you for your positive feedback and we hope you'll continue to stay with us in the future.
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