Room was clean location was good. Initial check in staff was not helpful and took a long time to address our questions. Why ask us where on the grounds we'd like to stay only to say they cannot accommodate us?Genuine Hotels.com guest review
People who work at the restaurant very poor service did not know how to handle a crowd. RudeGenuine Hotels.com guest review
"Not as bad as recent reviews"
We enjoyed our stay, friendly staff, comfortable room, lobby not really dated (per other comments), great terrace out back. Crazy expensive, more than the Ritz in Berlin, which is the only questionable part.Genuine Hotels.com guest review
"Beautiful scenery and location"
Relaxing quiet peacefulGenuine Hotels.com guest review
Need better signage on the outside of the buildings in order to locate rooms.Genuine Hotels.com guest review
Stayed at the hilton 2 nights for wedding activities. Staff was friendly, room was clean and good sized. No complaints.Genuine Hotels.com guest review
"Decent Stay for One NIght"
Room was large and comfortable. No issues for a quick stay other than the entire hotel reeked of weed.Genuine Hotels.com guest review
"Sonoma wineries - they are the best!"
Only issue was the on site restaurant was painfully slow. It took 2 hours to get our meal served.Genuine Hotels.com guest review
Very restful!Genuine Hotels.com guest review
"Beautiful relaxing pool area!"
Overall it was a typical hotel. A little overpriced compared to similar motels. I was disappointed there wasn't a complimentary continental breakfast. It would of been nice to see a sign on the outside of each building with the room numbers listed. It was a little confusing looking for our room. The pool was the best part. Very nice. I could of stayed […] by the pool all day if I had more time. Read moreGenuine Hotels.com guest review
"Perfect night get away with the family"
Easy stay for a quick night away. They didn't have a pool view room we requested, but gave us a room close to the pool and vouchers for breakfast which worked out even better for our family. They also have a complimentary wine/cheese at reception in the evenings.Genuine Hotels.com guest review
"Above the quality you would expect"
The stay was very pleasant , the rooms very clean and service was great .Genuine Hotels.com guest review
"Okay for business, less so for leisure."
Bldg needs updating. Thin floors/ceilings: could hear every footstep above creak their floor. Bathroom sink had 12" crack across it. "Marble" shower is plastic. Fitness center is good: all Precor w 2 treadmills, 2 elipticals, 1recumbant bike, weights. Restaurant deck is nice for morning coffee. Didn't eat there. Would probably not choose it again. Hyatt […] closer to old town is superior. Read moreGenuine Hotels.com guest review
"Clean, comfortable, friendly service"
Also kid friendly. Will stay here againGenuine Hotels.com guest review
"Sonoma Race Weekend Retreat"
We love this hotel and this is our 3rd time staying here. We choose a room close to the pool this time & were dis-hearted to see that there was no balcony with out pool view from our room. We had hoped it would come with one as the ones on the 1st floor have a full deck. We only had one issue with the maid service as they forgot to clean our room the […] day of our last stay. We had to call and have them service our room and also bring fresh towels. Otherwise a great time! Read moreGenuine Hotels.com guest review
the stay was okay. The hotel kinda looks like an old apartment complex. the pool was nice but the request for some Pool towels took way longer than it should have. everyday the pool towels got low around 5 pm and never re stocked until we called front desk.Genuine Hotels.com guest review
"Clean Hotel , Horrible Service."
I'm assuming this hotel is for business trips only. Families am especially those buying through hotels.com or any third party are not welcome as specifically told by both the clerks there. They first tried to tell us our room wouldn't be ready for quite some time , when we didn't get the hint the room we reserved wasn't even available and downgraded […] us even though we already paid and told us that's what we get for using a third party service. Read moreGenuine Hotels.com guest review
The beds were very comfortable, but the hotel needs an overhaul- the halls smelled musty, the decor is dated and worn out, the AC wasn't working very effectively and the pipes rattled whenever someone in my room or any other nearby room(!) took a shower.Genuine Hotels.com guest review
The king size bed was very good in our room (Burgandy wing), and rooms were clean. It is an older Hilton, location and grounds are nice.Genuine Hotels.com guest review
"Walls are paper thin"
Don't expect to get much sleep if your neighbors are making love all night or have friends over to chat. You can hear everything since the walls are paper thin. I was extremely annoyed during my stay here.Genuine Hotels.com guest review
Hotel room was beat up, but the resort employees were very good. Bathroom had paint messed up in more than a couple spots, air conditioner rattled like an off balance dryer all night.Genuine Hotels.com guest review
"Very Nice Place to Stay!"
Great, quiet location. Restaurant was a little pricey, but fantastic views overlooking the Valley. Pool accommodations very nice, room also very nice.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your positive remarks of Hilton Sonoma Wine Country Hotel. Sounds like your stay at our hotel perfectly met your needs and that makes us happy. We’re glad to hear you enjoyed our beautiful pool and the views of the area. We hope you will stay with us again in the future.
"One Night Stay"
Beautiful Hotel. Wish I could have stayed longer.Genuine Hotels.com guest review
It was the perfect 24 hour getaway. My only suggestion would be to add more lounge chairs to the pool. The first day I couldn't find a chair all day, but it seemed like there was plenty of room to add more as people arrive, especially adults.Genuine Hotels.com guest review
"Nice wine country get away"
Very nice hotel. Great location. Our only "negative" impression was a fairly strong odor of cigarette smoke in the corridor of our building (we'd reserved a non-smoking room).Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It is wonderful that you had such an enjoyable getaway with Hilton Sonoma Wine Country. We’re so glad you enjoyed our central location in Santa Rosa, and how much you liked the hotel. Our hotel maintains a strict no-smoking policy, and we provide an outside, designated smoking area for people who choose to smoke. If you are ever concerned by any issues while staying with us, you are welcome to let our staff know so we can assist. It will be our pleasure to welcome you back soon.
Very dirty carpet outside the room (lobby area). Need serious vacuum and cleaning.Genuine Hotels.com guest review
We had a cultural event in Santa Rosa that we knew would finish late in the evening and didn't want to make the two-hour drive back home. This hotel was the perfect place to spend the night. The check-in was a breeze and the staff at the front desk was very friendly. I asked for a room with a nice view and he gave us that. We are a family of four and […] the room was spacious for us. The room was clean, lighting was good, beds were comfortable with enough pillows and the bathroom was fully stocked with towels for four. Love that! My only issue was the fact that there was no refrigerator in the room. Hilton Sonoma is a great place to stay and we've found our home away from home in Santa Rosa. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We are truly honored to read such a glowing review of our accommodations and staff at Hilton Sonoma Wine Country. Your kind words of praise will be passed along to all of our Associates so they know just how much their efforts were appreciated. We are so glad to know how much you enjoyed your room’s view, your comfortable beds and all of the amenities we are known for. We offer refrigerators upon request. Thank you again for your generous review and we look forward to your next stay with us.
"Nice place, would recommend."
This was a nice hotel; the area is just beautiful.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It sounds like your stay at Hilton Sonoma Wine Country perfectly met your needs, and that makes us happy. We are delighted that you found our hotel to be so nice, and how much you enjoyed the area. Your recommendation is truly an honor, thank you. We hope to have the privilege of serving you again in the future.
My room was very spacious but the bathroom was left partially painted and with paint strokes on the ceiling and walls. There was left over trays in the halls from breakfast and when I placed my room service order for dinner told them about it as the halls smelled bad. My food arrived with no silverware and food got cold and then came in complete. Very […] over priced for this outdated "wine country" location. I stayed here for a business overnight trip. Pool area appeared to be kept nicely. Would hesitate to stay here again. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We deeply regret that your recent stay was not a positive experience. Our staff is committed to providing exceptional guest service, but it appears this was not your experience. We apologize for any inconveniences, both regarding Housekeeping and room service. We will be sure to share your comments with our management to ensure we are delivering top-notch service for every guest. We hope you will allow us to impress you in a future stay.
"Very nice! Would stay here again"
The only two things were they were always out of towels by the pool, and we were there when a prom was going on and it had kids all over and it was loud luckily our room was far enough away to not bother our sleeping. Also at the Nectar restaurant my daughter ordered a personal pizza it was 12.00 and it tasted and looked like it was a frozen pizza. […] She was disappointed. Other than that I would stay there again. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country It is wonderful you had such a nice stay with Hilton Sonoma Wine Country and that you would stay here again. We sincerely appreciate that you shared your impressions with us. We apologize that you encountered difficulty in obtaining a towel at the pool, and we will be sure to address this with our associates. It is regrettable that some guests were of any disruption to your peace, but we’re glad your room location ensured the quiet you desired. We look forward to having you again on your next visit to Santa Rosa.
"Great, secluded feeling hotel."
I wasn't sure how I was going to feel about the hotel as we were driving up to the venue but it was lovely and had a very private feel to it. I liked the wooded setting and made me feel like we were not in such a busy area. The restaurant at the hotel was nice and we sat outside and had a nice afternoon with wine and snacks. The service was knowledgable […] and helpful. I would definitely stay here again and recommend it to others that were coming out to the area. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for your delightful review of Hilton Sonoma Wine Country! We’re glad you liked the privacy and serenity of our location, and that you appreciated our helpful staff. The outdoor patio of Nectar, our award-winning restaurant, is truly beautiful. We apologize if there was confusion regarding nearby attractions. Over 330 area wineries and vineyards are within a short drive of our property, , making any stays here ideal for wine enthusiasts seeking many options. Please visit us again soon.
We stay here every year in April for the last 6 years and it is always Great.Genuine Hotels.com guest review
Clean and comfortable, this hotel provides a nice experience for the majority of travelers.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Positive feedback such as yours encourages us to continue to provide the exceptional service we feel our guests deserve. We are delighted you took the time to share with us what a nice experience you had with Hilton Sonoma Wine Country Hotel. We look forward to hosting you again when you are in the area.
"Good Access to Highway 101Santa Rosa"
The staff at the hotel were very accommodating and friendly. The attended to one of my problems immediately.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to write us with your comments about Hilton Sonoma Wine Country. Our associates will be truly happy to know how friendly and accommodating you found them to be. We’re grateful to hear your impressions about our fitness room and will take them under consideration. Please know that we also feature seven miles of walking and running paths to take your experience out of doors as well as a Junior Olympic-sized pool as we understand that our guests are committed to a healthy lifestyle. It is our hope you will visit with us again in the future.
"Our go to digs for wine tasting in Dry Creek"
We stay here every year.Genuine Hotels.com guest review
Room was stuffy,A/C did not work well. Window would not open-jammed. Had to ask front desk for new room assignment.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It is appreciated you took the time to share your impressions with us about your recent stay. While we were glad to have had the opportunity to address your concerns, we certainly regret any inconvenience you experienced with your initial accommodations. Thank you for bringing our attention to any issues you encountered. We have alerted our Maintenance Associates to ensure that all areas are at their best. Our guests are always encouraged to share how we can make their visit the best it can possibly be. We would be delighted to welcome you again in the future.
"Beautiful locastion and a gateway to wine country"
The hotel was wonderful. The front desk was very helpful. The restaurant served a good, well-priced breakfast. The rooms are spacious, with a good work area. The hotel is a short way from the major highway, with lots to do right in the area and easy access to several wine areas.Genuine Hotels.com guest review
Great staff and nice size rooms, Quiet. Hot tub is rundown and pool area could be updatedGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We are so glad to hear our great staff worked to create a memorable stay for you, and that you appreciated our roomy, quiet guest rooms. We do regret, however, that you were not impressed with the hot tub and pool area. We appreciate your feedback on this and will be sure to share your impressions with our maintenance associates. It is our hope that we have the opportunity to welcome you again.
"Nice hotel beautiful location"
Very nice hotel, rooms were very spacious and confortable. Very clean which is important for me as I have 2 small kids. Nice breakfast buffet.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It sounds like your stay at the Hilton Sonoma Wine Country Hotel perfectly met your expectations and that makes us happy. It is good to know you enjoyed your comfortable and spacious guest room. Our delicious breakfast buffet has something for everyone in the family. We are glad to have met all of your needs and we hope you will return to visit us again in the future.
"Good Location, terrible view from rooms"
Also found the rooms a little noisy from the hallways. Rooms were super comfy. Big picture that was supposed to be mounted was on the floor, strange that a Hilton let someone check in before fixing that. And no breakfast was included? first hotel in years I've stayed at that least something aside from coffee wasn't available.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to share your observations at your recent visit. We are committed to always attending to every detail of our guests’ visit and it is regrettable if an aspect of your room décor was not just right. We do feature breakfast dining at our restaurant but we apologize if you were inconvenienced in any way. Please allow us to provide you with the comfort you deserve the next time you are in the area.
"Close to everything but quiet"
Fine bed, quiet surroundings. Very close to Schulz museum & Railroad Square. In-room safe was nice feature. Sink stopper did not work. Shower was very nice - plenty of hot water at pressure.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We are so glad you enjoyed our location here at the Hilton Sonoma Wine Country Hotel. As you mentioned, the Charles M. Schulz Museum and Railroad Square are close by and favorites with many of our guests. Enjoying the peace of wine country and comfortable accommodations is what we love to hear from our guests! Thank you for your review, we do hope you visit again soon.
"Great nights sleep"
Very quick, easy, professional service. Checked in quick to a clean room with great beds. Older bathroom, but clean and okay. Wife forgot some toiletries, which the staff brought up quick, free of charge. Nice placeGenuine Expedia guest review
Response by Hilton Sonoma Wine Country It is great to know that you enjoyed our professional, helpful service and a great night’s sleep, thank you! There is nothing quite like finding a comfortable place to rest while traveling. We hope to welcome you back again to the Hilton Sonoma Wine Country Hotel.
"Old and dingy"
I would not go back. The hotel is old and is in need of a major facelift.Genuine Hotels.com guest review
"Santa Rosa Gem"
My wife and I live on the North Coast and travel to Santa Rosa about once a month for for medical/dental stuff and shopping (Trader Joe's), and WalMart. Hilton Sonoma Wine Country is North Santa Rosa, and very conveniently located for our purposes. The hotel itself is situated on a promontory with a nice view to the West, in a very quiet suburban neighborhood. […] The plus is: it's a "Hilton!" And the price: very reasonable, We used to stay in town, at another nice hotel; but after staying just one night, now prefer this particular Hilton. It's a winner! Read moreGenuine Hotels.com guest review
I was at the hotel on business and had never stayed at this Hilton before. The grounds are beautiful, clean and well maintained and the staff was very friendly. The hotel itself seems outdated and in need of some repairs, my room wasn't filthy but it wasn't really clean either (found lots of stray hairs - yuck). The hotel is also very pet friendly, […] which is fine but would be nice if they had rooms that were kept apart for guests that don't have pets with them. The room next to mine had dogs that were whining and barking, probably left alone and another dog down the hall that was barking and sounded unattended. The food wasn't great but it was convenient and a tad overpriced for the quality. I think the hotel could be great or was great at one time, definitely needs a facelift and some culinary help though! I probably wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Pleasant in wine country"
This was a nice overnight for us on the way to Clear Lake. Great welcome, and assistance with finding movie theatres. Enjoyed the pool and jacuzzi, but not until the next morning. Only glitch for us was not getting the call back/message on when the jacuzzi service would be completed. The clamp that held the shower head in the room was disfunctional, […] but that's a minor inconvenience. Overall, very much enjoyed the stay, and would stay again, and reccomend to friends. Our room overlooked the pool, and that was nice. Also liked that the hotel was away from the freeway just enough to avoid the view and noise, but close enough for quick access. This stay was quiet/tranquill and relaxing, only distraction was the noise from the hotel service carts wheels being dragged behind the electric carts pulling them. If they were pneumatic, we might have dosed through checkout time by the pool!... :0) Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Providing our guests with a relaxing getaway is so important to us! Thank you for sharing your appreciation for the Hilton Sonoma Wine Country Hotel. It is truly great to know that you enjoyed our location, close enough to the main highways to make it convenient, but removed enough to appreciate the peace and beauty of the area. Dozing poolside can be the perfect way to spend a day and we hope than any sounds from our associates were not too much of a disruption. Please know that your comments regarding the shower in your guest room will be shared with our maintenance team. It would be our pleasure to welcome you again. Thank you for your recommendation.
"Unchanaged over the years"
So wonderful to see that the property has been well maintained over the years. (We were here 20+ years ago to celebrate a wedding).The staff was very accommodating. Provided a handicap-accessible room when we were earlier informed it was not available. Only negative was the pile of trash (discarded furniture, appliances, etc) that can be seen from out […] our window.....we were in the Boujolais building..spoiled the scenery and takes away from the beauty of the hotel grounds. Read moreGenuine Hotels.com guest review
"Convenient access to the Wells Fargo Auditorium"
It was our first visit to the area and we will stay with you again should we return. The room was comfortable and convenient. The resturant food was great.Genuine Hotels.com guest review
Could use 2 upholstered chairs for 2 people. Why only one person gets to be comfortable is beyond me.Genuine Hotels.com guest review
"Comfortable room, great staff"
When we got there our reservation did not show on their system. The staff went the extra to locate it in the website and honored our reservation.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to provide feedback of your stay at the Hilton Sonoma Wine Country Hotel. Ensuring that our guests are accommodated is always our pleasure and we all believe in going the extra mile! Your kind words about our team members help us to remember why we love our jobs. We appreciate your thoughtfulness and hope to welcome you for a return trip!
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