"Nice hotel close to shopping and freeway."
We were on bottom floor. Someone in the room above us was nosy walking etc ALL night. To tired to call the front desk.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We sincerely appreciate your comments. While we’re happy you felt our hotel was a nice one, we do apologize if the noise of other guests disturbed your rest. Please know we are available to assist our guests in any way to make their stay the best it can possibly be. We hope we might have the chance to welcome you back in the future.
"Not as nice as I had thought it would be,....."
Hilton?.....or Best Western......? I can't tell the difference here. It looks ok from the outside, but REALLY not worth the $.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to share your feedback. However, we do apologize if you were not fully satisfied with your stay. We appreciate your feedback, as it allows us to understand our guests’ perspective and to try to improve for the future. We hope you might visit with us again.
"Great Hotel, good location, setting"
This is a nice hotel, a little older, but nice. beautiful city views, nice grounds. My room was a king, tons of room, comfy bed, a bit noisy, as the hotel was packaged, and neighboring rooms were enjoying themselves. All good, I have stayed here many times, and the staff is very friendly, the lounge is great, good food. I would recommend it to ever […] yone! Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you so much for sharing your glowing review of Hilton Sonoma Wine Country. It is delightful that you enjoy our hotel so much you choose to return again and again. We’re truly grateful for your loyalty, and for the opportunity to provide you with the kind of stay you deserve each time. Your recommendation is most appreciated. We look forward to seeing you again soon.
"Great place to stay!"
Great hotel, just missing microwave and refrigerators...Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We couldn’t be happier that your time at Hilton Sonoma Wine Country was so positive for you. Thanks for letting us know that our dedication to guest satisfaction made your visit memorable. We do offer free refrigerators upon request. We hope you’ll visit with us again soon.
It was a nice stay. It's always nice when your greeted with a smile.Genuine Hotels.com guest review
"Not the nicest Hilton"
I expect a little more from the main Hilton chain than this property offers. It is in need a facelift; it is showing its age. Facility is well-designed to host parties/weddings and we learned on a Saturday night how easily the party overflow could negatively affect us and our sleep.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thanks for sharing your feedback. It’s disappointing for all of us when our guest leaves feeling their expectations weren’t met. Please accept our apologies if you were not impressed with our décor, and if the noise of nearby guests disturbed your peace. Our associates are always available to all of our guests should they have any concerns. Your comments will be shared with everyone here. It’s our hope you’ll allow us to welcome you back again for the type of encounter you deserve.
"Wonderful place to stay."
A wonderful family getaway. Excellent location, close to freeway and restaurants. Easily accessible. Very clean and well maintained. I would stay again.Genuine Hotels.com guest review
Very niceGenuine Hotels.com guest review
Loved the room. Large and comfortable. The hallways in Chardonnay and Riesling sure could use a paint job as well as carpet replacement.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thanks for sharing your impressions. We’re glad you enjoyed our wine country location, and that you found your accommodations so spacious and comfortable. We apologize for the décor issues you encountered in the hallway, we will be sure to bring your comments to our management for further improvement and planning. It’s our hope to welcome you back again soon.
"My stay at the hotel"
It was very noisy at night people were talking on the phone in the hall way . They also keep on slamming their doors throughout the nigh. It was very cold and found out the next day that the heater was broken. I don't recommend it for families.Genuine Hotels.com guest review
"Make sure your luggage has wheels."
The service of the hotel was great, room was nice, wine for purchase in room was great and room service was fabulous. The Red Barn was also cute. (near by attraction) Only thing missing was luggage carts, there was very few to be found.Genuine Hotels.com guest review
There was no heat in our room. We kept turning it up and up until we finally had to go to sleep. I barely slept because it was 60 degrees all night long. Since we were only there for one night it was useless for them to "fix it" within an hour of our checkout time. Never again.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for letting us know of your experience, however we must sincerely apologize for heat in your room. This is definitely not what we want for our valued guests, and wish we had been able to assist you during your visit when it mattered the most. We deeply regret this inconvenience, and hope you might stay with us again so that we can regain your trust.
"A lovely hotel"
The TV remote stopped working and within minutes of reporting a problem the maintenance guy was their to fix it. Only shame was the jacuzzi was out of action.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We are truly happy to know how much you enjoyed your time at Hilton Sonoma Wine Country Hotel. Relaxing with some television is important for many guests, and while we regret your remote wasn’t working, we’re glad we were able to quickly fix it for you. Thanks for your feedback regarding our Jacuzzi and regret any inconvenience. We hope we might welcome you back again soon.
"Nice relaxing setting"
Just a quick ivernight but the staff was very accommodating and dinner in the restaurant relaxingGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Whether a guest stays one night or more, we want every experience to be comforting and satisfying. We’re glad to have provided you with that kind of stay at Hilton Sonoma Wine Country. Our associates will be grateful to know their service was appreciated. It’s our hope to welcome you back again soon.
"Nice hotel close to wine country"
We enjoyed our stay at this hotel. It is conveniently located off of the freeway, very clean, comfortable hotel. The staff was welcoming and even let us have a later checkout. I would recommend this hotel to others looking to stay in the area.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It’s always our desire at Hilton Sonoma Wine Country to provide excellent service, great accommodations and top amenities to make our guests stay great, so we’re thrilled to read you glowing review of our hotel. Sounds like your time with us suited you perfectly, and that makes all of us very happy. Please visit with us again the next time you are in wine country.
"Relaxing, spacious, yummy. Go there."
Loved it. Ou room was spacious and very pleasant (with a big bed and wonderful pillows), and we enjoyed the hotel restaurant (Nectar) one night for dinner. We had a really tasty meal there, overlooking a pleasant night-time view. We also appreciated a reasonably priced wine selection in our room, because the room was so comfortable to relax in together. […] Also this hotel supplies Half-and-half instead of horrendous "creamer" products for morning, in-room coffee (thank you!) We were alarmed and disappointed, though, that the hotel does not seem to care that California is in a drought. Nowhere to be seen was any appeal to "help out, we're in a drought," and even though we hung our towels for re-use, they were changed. Come on, folks. Hotels use lots of water and clients ought to be able to contribute to the effort if they want to. The drought is real. Read moreGenuine Hotels.com guest review
"Great Visit again!"
I really enjoy this hotel, it is a great location, and always comfortable. This was another good experience again. Front desk staff are not that friendly, not rude, but just kinda doing their job, robot like, but none the less, they get you checked in, and moved on. Which isn't necessarily a bad thing, but a little friendless goes a long way with guests. […] But nice quiet rooms, great comfy beds, nice amenties, Love the lounge, the staff is great there. Hallways and entry ways are dated and need some improvement, Overall, I really like this hotel and will stay again. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country What a wonderful review! We’re grateful that you’re so happy with Hilton Sonoma Wine Country Hotel that you visit with us again and again. It’s our privilege to provide you with the comfortable accommodations and central location to all that wine country has to offer. We appreciate the feedback regarding customer service and we’ll be sure to review it with our front desk associates. Your compliments are truly appreciated. We’ll be looking forward to seeing you again soon!
"Nice Clean Room"
The room was nice and cozy. Only had one minor problem.... The shower faucet handle broke off when trying to take a shower. It was fixed within 45 minutes of my call to them. It was an inconvenience but I was compensated with a discount on the room.Genuine Hotels.com guest review
"Poor construction, very noisy"
I treated my mom to a birthday weekend in Sonoma and thought it would be nice to stay in the area. We stayed in the Chardonnay Building in a room with 2 Queens and Lanai. The room seemed nice until we heard our "neighbors" walking around in the room above. We could hear their every move across our ceiling. They were up half the night which meant we […] were too. The construction of this room was incredibly disappointing for a Hilton. I will not be returning. Read moreGenuine Hotels.com guest review
"20 years of good experiences at this hotel"
I have been staying at his hotel a couple of times a year since it was a Doubletree in the 1990's. My brother and sister live in Santa Rosa, but i enjoy staying at a hotel when i visit. It is always a pleasure to drive up to it. Restaurant and bar are so much better than most local hotels. One complaint. I left the hotel at 10:30 Saturday morning and […] returned after 3 to find the rooom had not been made up yet. Read moreGenuine Hotels.com guest review
Overall, this is a pretty nice place, in a good semi-rural location, as a jumping off point for wine tasting etc. The room was spacious above average cleanliness. They offered coupons for the various winery tastings, which was a nice bonus. There is a restaurant on premises which we found substandard for the one meal that we had. Service was poor as […] we had to hunt down a server to wait on us. The food was satisfactory, but nothing to get excited about. We also had a poor service experience at the hotel- I asked for a wake-up call that did NOT happen. I would not hesitate to return but I would look for other options in the area. The price was above average compared to the amenities etc. Read moreGenuine Hotels.com guest review
"Beware! Don't stay here!!!"
I would not recommend this hotel to anyone. It was way way over priced for the area. We had a view of the freeway and below are window were two abandoned appliances. This place is awful and we will not be back.Genuine Hotels.com guest review
Comfortable, relaxing, beautiful location - you couldn't ask for more. The restaurant has very good food, too!Genuine Hotels.com guest review
Excellent accommodation, very convenient to freeway, nice restaurant.Genuine Hotels.com guest review
"Wine Country Retreat!"
This unique hotel is set in a wooded area right near Hwy 101. It is a bit of an older hotel, so it feels rustic. It is surrounded by tress, with a mountain lodge type feel. The buildings are named after wine varietals which is cool and there is wine in the rooms and wine glasses! They have wine tastings on Thursday and Friday nights, and when I expressed […] regret that we had missed that since it was Saturday, the front desk person comp'd me one of the bottles of wine in the room! (We chose the Pinot Noir from McMurray!) The room was comfortable and well-appointed. We will be back! Read moreGenuine Hotels.com guest review
"Close to Healdsburg and Russian River area"
The staff was especially impressive, very helpful without being intrusive. I was able to plug in my hybrid car into a 110v receptacle at a lamp post right by our room. Now that's terrific!Genuine Hotels.com guest review
"Decent hotel and price!"
Nice hotel close to Sonoma valley wineries. Great wine tasting happy hour at hotel lobby! And hotel gives tasting tickets to a ton of local wineries.Genuine Hotels.com guest review
"Santa Rosa Gem"
Very nice hotel. Property is well maintained. Pet friendly. I would return for vacation stay. Nice patio area in some roomsGenuine Hotels.com guest review
Great hotel with excellent food.Genuine Hotels.com guest review
We were only there one night but it was very nice, clean, and modern.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Sounds like your stay at Hilton Sonoma Wine Country Hotel suited you perfectly, and that makes us all glad. We hope we have the privilege of welcoming you back for another great stay in the future. Thanks so much for your kind review.
"Nice place to stay"
Very nice. Enjoyed our stay.Genuine Hotels.com guest review
"Close to wine country"
We had a good weekend with some friends going wine tasting in Sonoma. This was a good place to stay while going off to different wineries.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We were happy to welcome you and your friends for a wine tasting weekend. Sounds like your stay with us was a memorable one and we are truly happy to have provided you with the comfortable accommodations that made it possible. We hope you will stay with us again. Thank you for your review of Hilton Sonoma Wine Country.
"wine tasting trip"
we had a great time. after touring wineries and tasting rooms my son and daughter-in-law, my husband and I, settled down on the lanai and had wine, crackers, cheeses and salami and just talked. it was so much fun and just what we needed.Genuine Hotels.com guest review
Did not care for having to pay for wifi...otherwise, great stayGenuine Hotels.com guest review
"my stay at the hilton sonoma wine country, 10/2014"
The Check-in staff was very friendly. I had dinner there, the waiter was attentive. The entry driveway, has an odor... like wet rags when you get out of your car to go register...under the overhang. I felt the drinks and food were a bit overpriced...Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thanks very much for your review of Hilton Sonoma Wine Country. We’re glad you found our associates so friendly and attentive, and that your bed was comfortable. We regret the impression you had at our entryway, we will be sure to share this observation with our management. We hope to welcome you again soon.
"Avoid if you are planning on eating or wining"
Nice and pretty quiet. Why was there no mini Fridge? all our local wine could not fit into the ice bucket and our leftovers from dinner got ruined. :(Genuine Hotels.com guest review
The food was bad. The rice was very under cooked. The pasta sauce was extremely salty. The service was excellent. would not ever try the restaurant againGenuine Hotels.com guest review
"great, pleasant and comfortable"
good location on the hill with quiet environment, easy to visit wineries around and connect to freeway. comfortable room and factions, nice and professional staff. unforgettable experience.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We truly appreciate your glowing review of Hilton Sonoma Wine Country. Sounds like our central location, comfortable guest rooms and helpful associates really made your stay memorable, and that makes us all glad. Please come back and stay with us again soon.
Exterior of hotel is pretty and inviting. Rooms are a bit dated. We stayed for two nights. Despite leaving the hotel by 9am after the first night, housekeeping did not clean room. We called and asked why, and only response was what do you need.Genuine Hotels.com guest review
Everything about this place was excellent! I would definitely stay here again. My room was clean and comfortable. Great pool area and fitness center. Staff and service was excellent.Genuine Hotels.com guest review
"substandard for the price"
For the cost of one night's stay I was disappointed in our accommodations. The room cost $318 and for that price I would expect a spotless room. There was sunflower seed shells on top of one of the dressers. There was a long black hair on the wall of the shower. There was a wet glass ring on the cover of the hotel services guide. When I picked up the […] tv remote to turn on the tv the batteries fell out because there was no back to it. And lastly there was dirty glassware on the floor of the hallway across from our door and it was never removed. Very dissappointed and will never stay at that property again. Read moreGenuine Hotels.com guest review
"enjoyed my stay"
Will consider returning wen back in area on business.Genuine Hotels.com guest review
Room was clean location was good. Initial check in staff was not helpful and took a long time to address our questions. Why ask us where on the grounds we'd like to stay only to say they cannot accommodate us?Genuine Hotels.com guest review
"Comfortable in Wine Country"
I love to stay here. The staff are always welcoming and informative. The rooms are clean. The restaurant on the premises is good. Some of the décor needs to be updated and carpets repaired or replaced. This could be an excellent place to stay with a few changes.Genuine Expedia guest review
"Nice, quiet hotel property, Santa Rosa"
This is a very nice property, quiet and rooms are very modern, inviting and reasonable. I had a 2 queen bed room, it was perfect. Comfortable beds, lots of pillows which I love, and overall very nice. I really slept good as it was nice and quiet. I ordered room service one nite, it came within a half hour and was very good. A little pricey but good. […] I do wish the room had a refridgerator. I guess I should have asked for one, as I was leaving my room one day and saw one in the hotel hallway so maybe they only do it on request. I will ask next time. Staff was more than friendly, very accomdating, made you feel welcome. I did eat in the bar/restaurant, and it was very good! Good service too! They also have a nice pool area, with nice good condition patio furnitur Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We’re happy you chose to stay with us for your wine country getaway. It’s wonderful how much you enjoyed our scenic, quiet property and how comfortable you were in your guest room. We do supply refrigerators upon request, so let us know the next time you arrive. Thank you for your compliments about our customer service and dining options. We look forward to welcoming you back to Hilton Sonoma Wine Country Hotel.
"Nice quiet place to stay near city and wine countr"
We stayed two nights. Our goal was to be near Santa Rosa and the wine country. We used the pool a couple of times. It's in a nice quiet location on the hill above the city.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for choosing to stay with Hilton Sonoma Wine Country. We’re so grateful for your positive review, and happy we could meet your expectations. We like knowing how much you enjoyed our quiet hotel and lovely pool. We hope to see you again soon for another wine country getaway.
"Pleasant on all fronts"
We arrived for Check-in around 4 PM, was greeted by pleasant staff. Later called and inquired about a refrigerator and one was promptly brought up to our room and set up for us. The room was very clean and also quiet. There was a nice restaurant that served a very delicious New York cut steak and fresh (not frozen) vegetables. The staff there was also […] friendly. We slept in late and our drapes were so thick it was like midnight in the room at 10:00 AM. I have already recommended this hotel to other people and will certainly stay there again. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We’re grateful you took the time to share your positive review of Hilton Sonoma Wine Country. Our associates are happy to assist guests in any way, and it was our pleasure to provide you with the use of a refrigerator. We’re delighted your stay was great, and you recommend us to other people. We hope to see you again soon.
People who work at the restaurant very poor service did not know how to handle a crowd. RudeGenuine Hotels.com guest review
"Not as bad as recent reviews"
We enjoyed our stay, friendly staff, comfortable room, lobby not really dated (per other comments), great terrace out back. Crazy expensive, more than the Ritz in Berlin, which is the only questionable part.Genuine Hotels.com guest review
"Hilton needs to clean up the mold!!!"
Upon arrival the hotel looked great. I've booked trips with Expedia in the past and everything has gone smoothly. Not so smoothly this time but not Expedia's fault. When we checked in we asked for a ground floor room due to my husband's disability. We were given room 2308 in the Beaujolais building. All service to the rooms appeared to be self service […] so we found a cart and unloaded our car, found the room, unloaded our luggage and returned the cart to the hallway. When I opened the closet to hang clothes I looked up and saw a rather large water stain with mold growth around it next to the large vent in the entry area of the room! I called the desk to ask for another room due to the mold spot and was told that I could come up to the desk and get another key or they could send one down the hill to us. I chose to have them send the keys. NO apology for the state of the room, inconvenience, nor an offer to help us move everything back to our car and up the hill to the other room. Just, "here are the new keys, bye!" I was shocked that we were not at least offered help to move to the new room. I didn't check, but I'm pretty sure that someone else ended up in the "moldy room" as the hotel was fully booked. I expected more from a reputable company like the Hilton. (I've included the photos I took of the mold.) Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your review. We’re glad you have chosen to stay with us on a number of occasions, but we do regret that this stay was not as satisfying for you. We sincerely apologize for the housekeeping issues you mentioned, and assure you this is not our high standard. The room you mentioned is already being corrected, and we thank you for bringing it to our attention. Providing exceptional service to our valued guests is our greatest priority, and we are happy to assist guests in any way they need. We’re sorry that our associate didn’t offer to relocate your luggage, and that we did not properly address your inconvenience at the time. We hope we may welcome you back for the kind of experience you deserve.
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