"Great Hotel, Friendly Staff"
Loved the hotel...the room was extremely clean and the front desk staff were very friendly and helpful. Only downside would be it's not super close to downtown...about a $15 cab ride each way. But a fabulous hotel nonetheless!Genuine Hotels.com guest review
"Nice and inviting"
Great staff and wonderfully welcomingGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your appreciation of our hotel. It is truly heartwarming to read your positive comments for our associates. They will be delighted to have made such a positive impression. Please don't hesitate to book with us again, as it would be our pleasure to welcome you back to the Hilton Sonoma Wine Country Hotel.
"Great price for a hotel for wine tasting weekends"
I enjoyed my stay at the Hilton Sonoma Wine Country. The price was great and we enjoyed the wine-tasting they offered. The beds were comfortable and the location was close to Sonoma wineries and local shops and restaurantsGenuine Hotels.com guest review
"Great Santa Rosa Location"
Stayed at this hotel exactly one year ago. We like the hotel for its great location. Easy access to variety of Santa Rosa restaurants and easy access to the highways to wine country. Hotel room was clean and pleasing but nothing special. However, all of the hallways, foyers and access points reeked of the smell of cleaning solutions. Honestly, most […] hospitals smell less antiseptic! Spent 3 nights and the smell did not dissipate. Also the carpeting throughout our building was faded and worn. I do not recall the facility looking as tired when we visited last year. On the plus side they have just upgraded their internet service and now provide free basic wifi access to all. You only pay for premium wifi if you need higher speed for more complex projects. The basic wifi is great for checking email and surfing the web. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your thoughts and impressions with us regarding your visit last year. We’re always pleased to learn when we can provide our guests with a pleasant experience and hope any inconveniences were minimal during your time with us. Our location is indeed ideal for enjoying the best of Sonoma Wine Country. Please know that our associates are always happy to help and we regret if you found the scent of cleaning solutions to be cause for inconvenience. We hope you’ll allow us another opportunity to welcome you back again.
"hilton let down"
I stayed at a best western the night before for a third of the price and it was a better experience. If the Hilton's don't give us a better show we should ignore them.Genuine Hotels.com guest review
"This hotel could have a great potential....."
I called ahead to ask if they had a non-pets room, as I am highly allergic to pets. I was told yes, and that I will be accommodated. The room was nice, bedding and towels were clean, nevertheless, the carpet in room was very dirty, and fool of pet hairs. It looked as the rooms never get vacuumed. I had to pick up the pet hair and wipe down with wipes […] the carpet area around the bed. Needless to say, I slept with a surgical mask for three nights. Also, carpets in the hallways are filthy..... Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Please accept our apologies for any inconvenience you encountered during your recent stay. It’s truly disappointing when a guest leaves feeling they did not have their expectations met in all ways, nor does it reflect the high standards of service that we have set. We urge all of our guests to let us know about any concerns that arise while they are here so that we can resolve any issues immediately and it is truly regrettable that we were not able to do that for you while you were here, when it would have mattered the most. Your comments will be shared with everyone here to reinforce with our team the commitment required to always strive to the highest level of service for our guests. Thank you for sharing your opinions and thoughts.
"Hilton on the top of the hill"
Beautiful hotel, room was a junior suite that overlooked the pool. The surrounding hills were lit up with color in the Fall leaves!Genuine Hotels.com guest review
Stayed here with lots of family for a vineyard wedding. Clean, fantastic restaurant with great outdoor seating and bar, great pool, exercise room too small, rooms great, lots of free coffee in lobby. Everyone loved itGenuine Hotels.com guest review
The hotel was nice and clean and the staff were friendly and helpful.Genuine Hotels.com guest review
"Good location for day trips"
We found this location to be surprisingly comfortable. We chose a room with a lanai and it really opened the room up like a home. The restaurant was nice, we used business services and dry cleaning and the clothes were delivered to our room. It's a relaxing place to stay - we wish we would have just spent a day by the pool. No, you are not directly […] in wine country but the rates are 1/2 as well. And the drive to just about any vineyard is short and peaceful. Read moreGenuine Expedia guest review
"great local getaway"
The rooms are big, I stayed in a room with a lanai. Now the deck isn't private but it wasn't busy so that was ok. Pool is great. Nectar restaurant onsite is great.Genuine Hotels.com guest review
Clean big rooms and the room service was really good.Genuine Hotels.com guest review
Uncomfortable mattress, run down room interiors including furnishings and carpet. I was on the ground floor, arrived after dark and would have liked to be informed that the screen door and curtains open directly onto the common sidewalk outside the rooms. Not a great value for money.Genuine Hotels.com guest review
Nice hotel in a central location for our wine country plans. Usually B&B is our choice but with a last minute trip we just booked at the Hilton. Pleasant surprise. Even a nice walking trail nearby to start the day off!Genuine Hotels.com guest review
Excelent. We even had a few deers running behind the parking lot.Genuine Hotels.com guest review
"Not worth the price, even at a discount"
We came here for a ladies' college reunion. Generally, the price is just way too high (even with the hotels.com discount) for what you get. The hotel overlooks a highway, and isn't really in walking distance of any wineries, which is a huge bummer. Additionally, it is just a HUGE hotel, and seems to be a place that hosts a lot of weddings. There happened […] to be a wedding happening the weekend we were there, and there were just tons and tons of people sitting around the hot tub all weekend long, sloppily leaving their booze around. And no one from the hotel staff was there to tell them to clean up after themselves. Also, when we had questions for the hotel staff about winery suggestions, etc., they didn't really seem to know a lot. They even gave us tickets for a 2-for-1 wine/cheese tasting, but when we got to the winery they told us they had needed 24 hour notice for the cheese. Anyway, I was overall not very happy with the price we paid and what we got. Read moreGenuine Hotels.com guest review
My friends and I stayed at this hotel after attending a nearby wedding. We were impressed by the cleanliness of the hotel and friendliness of the staff.Genuine Hotels.com guest review
"Great location in Sonoma Wine Country"
The hotel was centrally located in the Sonoma Wine Country with easy access to both the northern wineries and southern. Great restaurants in the area. Easy hi-way access. Lovely property.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country The central location of the Hilton Sonoma Wine Country Hotel truly provides our guests with easy access to all of the area’s best attractions. Thank you sharing your impressions with us. We are delighted you enjoyed your overall stay as well as our spacious well-appointed accommodations. We also appreciate your alerting us to the issues you experienced in your guest room and will ensure that our housekeeping associates take special care with the items you mentioned. If you ever find anything amiss while staying with us, we are always more than happy to help. It is our hope that you will be returning to Wine Country soon as we would love to welcome you back.
The room was not very clean, the tubs soap dish had moist suds, the door knob was slippery, crumbs on the carpet.. Luckily we had Clorox wipes to clean.......Genuine Hotels.com guest review
"Convenient to Healdsburg and Russian River wine"
We checked in later and got a quiet room on the first floor in the Burgundy building. Not fancy, but comfortable and clean. With the inflated prices in the area and not much available, I was happy to get my reservation at a cost that was not too much, but not sacrificing too much in quality.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We love to know that a guest has enjoyed their stay so immensely that it inspires such lovely feedback! From value to comfortable accommodations and our convenient location, it is great to know your experience at the Hilton Sonoma Wine Country Hotel was so positive. We look forward to seeing you again, and we hope it’s soon!
"Cozy relaxing place"
Nice landscape view with beautiful buildings and ample parking. Room was clean and fresh. I loved the pool area and the jacuzzi, but the pool is not heated so we stayed most of the time in the jacuzzi. The restaurant at the hotel was pricey and the food had a burn taste even asking for medium done, so next time I will explore outside restaurants.Genuine Hotels.com guest review
It was a long day and we checked in late, but everyone was accomodating. The room was very comfortable and we had a great nights rest. It is in quiet area, but not far from the freeway. Great walking path just feet away from the hotel.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It is always our pleasure to accommodate our guests and we are thrilled you enjoyed your stay at the Hilton Sonoma Wine Country Hotel. Santa Rosa is certainly a fantastic place to visit with so many great destinations and activities within an easy drive of the hotel. For those who enjoy to stroll or run we feature a seven mile path to experience some of the natural surroundings right outside our door. Thank you for your feedback, we would love to see you again soon.
Although it was one night...the hotel could be updated as the rooms seem to be a little dated.Genuine Hotels.com guest review
Good rate and nice room. Close to functions we attended.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you so much for taking the time to share your impressions of the Hilton Sonoma Wine Country Hotel. It is wonderful to read that you found value in our hotel and enjoyed your accommodations. It would be our pleasure to welcome you again.
"Nice hotel, slightly far from downtown Sonoma/Napa"
Nice hotel but 45 minute drive to downtown Sonoma/downtown Napa Good access to more northern areas (Healdsburg, Russian River) Helpful staff Free wine tasting in lobby for 2 hours most evenings Has a decent pool and gymGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We always appreciate when a guest takes the time to provide feedback regarding their stay at the Hilton Sonoma Wine Country Hotel, thank you! While we are centrally located with easy access to over 330 area wineries, we apologize if you were inconvenienced in any way but we do appreciate your recommendations for getting around to enjoy the area without using your own car. Our wine tasting in the lobby is a favorite with many of our guests. It would be our pleasure to welcome you back again.
"Great location, nice views, very pleased :-)"
Nice, loved it!!! Very comfortable and quiet. Easy access to freeway and highways. Friendly staff made it even more enjoyable.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We love when our guests write to tell us how much they love our hotel! Thank you for taking the time to share feedback about your stay with us at the Hilton Sonoma Wine Country Hotel. It gives us great pleasure to know that you enjoyed so much of what we have to offer from the greatest location in Wine Country, to our comfortable accommodations and more. Our Lobby Wine Tastings are a favorite with so many of our guests and we are glad you agree. We value your feedback and hope to see you again soon!
"Nice hotel in a weird place"
the hotel and room were nice enough, it was just in a very odd spot. You drove out of Santa Rosa, sort of into the hills, and then there was a hotel. There was nothing around but trees. We did not want to eat at the hotel restaurant, so had to drive to another location. We did eventually find a grreat Thai restuarant in downtown Santa Rosa, but the […] whole hotel experience was a bit bizarre. Read moreGenuine Hotels.com guest review
I wasn't there long, but it was quiet and the bed comfortable. I was able to get a good night's sleepGenuine Hotels.com guest review
"quick trip lawyer app thin doc.app."
dinner was fantastic great service. check in service was really fast and very friendlyGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you so much for your review of the Hilton Sonoma Wine Country Hotel. We are thrilled your dining experience at Nectar as well as the service of our associates made such an impression on you. Please accept our apologies, however, if you encountered any issues with the shower in your guest room. Our maintenance associates will be made aware of your concerns to ensure that all is at its best for future stays. We appreciate your feedback and hope you visit us again soon.
The setting is beautiful with a great view of the valley. The decor is lovely and the staff very helpful. I did expect a refrigerator and microwave, and was surprised that there was not free wifi available either.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Located on 13 manicured acres with views of the beautiful Santa Rosa Valley, the Hilton Sonoma Wine Country Hotel is the perfect destination. We are certainly glad you chose to stay with us. It is particularly nice hearing that our associates provided you with such helpful service. Please know that refrigerators are available upon request and wireless Internet is complimentary in all public areas. Thank you for the kind review, we hope you will visit us again soon.
"Quaint and serene"
Restaurant quality great. Quiet, calm serene setting. Great location. Friendly staff, great service and product. Highly recommended.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Your summary of the Hilton Sonoma Wine Country Hotel as quaint, calm and serene is really appreciated! It is our desire and top priority to make sure each guest receives exceptional service from check-in to check-out. What a wonderful way to get away and refresh your senses! We hope that you will return soon, as it would be our pleasure to welcome you back. Thank you.
This is the 2nd time here. Really like this hotel. Especially like their products, soap, hair products, really nice.Genuine Hotels.com guest review
"Not the cleanest Hilton"
Quieter than most yet reasonably convenient, this hotel is very spread out over the large grounds. The area nearby is mostly nice with some notable exceptions. The view from some rooms is ugly storage buildings and there are some abandoned graffiti tagged buildings nearby, in stark contrast to the nice park and nice office building that are also nearby. […] My room was not as clean as I expected and repeated attempts to get the maid to clean it (with notes left with a nice tip) were ineffective. I should have spoken to the management instead. The layout of the hotel over the large grounds made that inconvenient, but I could have called easily from the room. Read moreGenuine Hotels.com guest review
Thanks Had a good meal and great service the guy at the bar was not very socialGenuine Expedia guest review
Response by Hilton Sonoma Wine Country It is always our pleasure to comfortably accommodate our guests at the Hilton Sonoma Wine Country Hotel and we greatly appreciate you sharing your feedback with us. Both our in-room service cuisine, as well as our menu selections at Nectar feature locally sourced ingredients with an exciting blend of California Cuisine and we are delighted you enjoyed your dining experience! It would be our pleasure to welcome you back for your next trip.
Everything was first class. Staff referred us to one of the best Italian restaurants we have ever experienced (in down town Santa Rosa.) Excellent!Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Knowing that the Hilton Sonoma Wine Country Hotel is one of the best you have stayed in is a huge compliment! Thank you for taking the time to share your review and appreciation for so much of what makes our property great. Our associates always know of the best restaurants and area attractions and will be thrilled you enjoyed their recommendation. It would be our pleasure to welcome you again.
Very nice hotel and the restaurant was absolutely delicious. ..would stay here anytime. ..Genuine Hotels.com guest review
"Not the cleanest Hilton, but a nice area"
I was not impressed with the cleanliness nor maintenance of the hotel, but the service was good and the area is nice and quiet. I didn't go to the pool, but it looked nice. Very close to a great breakfast place with huge portions and reasonable prices - Piner Cafe and a truly fabulous laundromat - Wash Plus.Genuine Hotels.com guest review
"Nice hotel- short drive to wineries"
Stayed several nights and visited local wineries. The staff was helpful with directions to wineries and local restaurants. Relaxed at the clean, well kept pool.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for your review of our hotel and appreciation for our location and attentive associates. Located with easy access from San Francisco as well as over 330 area wineries, the Hilton Sonoma Wine Country Hotel is the ideal getaway and we are thrilled you enjoyed your time here. Relaxing poolside can be the perfect way to relax. Our Junior Olympic sized pool is a favorite with many of our guests. We hope to welcome you back again soon!
"The best bargain of our trip"
hen going on Hotels.com on our way to Santa Rosa for the night, this looked perfect. But what a pleasant surprise to find that it was a good as it looked. Went into the charming town of Santa Rosa and back to our room for a great night's sleep. Thank you Hilton and Hotels.com.Genuine Hotels.com guest review
The Hotel kinda had and old people smell in the hallway, but the room itself did not smell bad. Also everything was great until about 3am in the morning, thats when the people in the room above ours decided to do their workout, really not sure what they were doing but it sure sounded like they were excersing had to call the front desk, about that time […] they took a 5 minute break so we thought the front desk might have called the room, but oh no then it started again so this time my boyfriend was awake and he called they told him that they would have to get the security guard to go to the room so about 1 and 1/2 hour later they finally stopped.We did not blame the Hotel but it sure was not a great nite Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you so much for sharing your feedback for our hotel. We are delighted you enjoyed dining at our on-site restaurant with some of the greatest views of Wine Country. However, we can't help but feel disappointed to learn that your stay was disrupted in any way by sounds from outside your guestroom. We truly regret not having the opportunity to provide you with an excellent encounter in all ways and we will be sure to share your comments with our management team. We hope to welcome you back again.
the room was beautiful and the view and pool nice; it was surprising there was no refrigerator in the roomGenuine Hotels.com guest review
The hotel accommodations were wonderful. While the restaurant ambience was good, the service was extremely slow. A simple breakfast took over an hour.Genuine Hotels.com guest review
The hotel and grounds were lovely. We had a very pleasant and tasty dinner at the hotel's restaurant. M yonly complaint was the quality of the breakfast served for ny room service order, it was simply not good, It was what one would expect from a fast food restaurant. I expected something better after our very good experience with dinner, so it was […] very disappointing. Read moreGenuine Hotels.com guest review
very personable front desk. I mentioned it was our anniversary hoping there might be a "nicer" room available (view/balcony). The room size was fine; first floor on parking lot. Very low ceilings;dated bathroom with water spots on ceiling; left closet door was off its track and unfortunately the bed was very lumpy. However, a bottle of Korbel sparkling […] arrived at our door around 6p, compliments of the front desk for our anniversary. That was very nice! Read moreGenuine Hotels.com guest review
"nice pool view with table and chairs"
We stayed in the room with patio and pool view, very nice experience. Rooms were clean and comfortable. would come here again to same room style with patio.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We love knowing that you have enjoyed staying with us at the Hilton Sonoma Wine Country Hotel! Within easy access to so may of the best area attractions, our hotel is the perfect choice. Thank you so much for your feedback and for sharing details of your comfortable experience. Our Lanai guest rooms offer an incredible view of our pool area, as you mentioned. We look forward to seeing you again, as it would be our pleasure to welcome you.
"Conrad Hilton is rolling in his grave"
Air conditioning was broken. I notified the hotel and no one came to fix it. There was hair in the shower when we checked in. Stay away from this poorly maintained hotel.Genuine Hotels.com guest review
"Service With a Grnuine Smile"
We were very pleased with the service at the Hilton Sonoma Wine Country. The check-in staff were very friendly - when I requested a room near the pool for our kids, they happily upgraded us to a pool-view room (normally an extra $10). Later in the evening, I asked for some paper plates for some pizza we picked up (yes, I forgot to bring some!). The […] front desk sent me to the restaurant, who told me we didn't have to use paper plates - they would be happy to give me real plates, with napkins and cutlery to boot! Finally, the night before we left, I asked at the restaurant/bar if they could fill some water bottles for me, since the day before we had found the tap water to contain a lot of chlorine. For a family of 4, we go through 1.5-2 gallons of water a day. One of the staff very happily filled about 5 large bottles with filtered water for us. all in all, they always provided service with a smile. Our room was cheerful and clean, though the carpet looked like it could use a shampooing. The pool was quite nice, though the hot tub jets were not working. They ran out of towels, so I phoned the desk and asked for more - it did take about 20-30 minutes. The fitness center was kind of small - 4 cardio machines and some free weights - unfortunately, no resistance machines. Overall, we came away from this hotel with a very good feeling, and would go back again. Read moreGenuine Hotels.com guest review
A nice place for overnight. Swam in the pool, had a nice tasting of a wine from a place very close to the hotel. Nice restaurant......all very pleasant as expected with a nice view of the valley.Genuine Hotels.com guest review
"3 night visit"
Liked the location. No freeway noise. Decent view from first floor. Very noisy upper floors. You can hear the neighbors above....especially kids. Very thin floor boards. Good service, friendly. Apparently the bar at the hotel doesn't have a blender to make certain drinks. Very disappointing for my wife.Genuine Hotels.com guest review
"More than we expected"
As we walked int to the room we were amazed of how incredibly hughe the room was. It was very comfortable and inviting and the cleanliness and comfort was very high.Genuine Hotels.com guest review
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