"3 night visit"
Liked the location. No freeway noise. Decent view from first floor. Very noisy upper floors. You can hear the neighbors above....especially kids. Very thin floor boards. Good service, friendly. Apparently the bar at the hotel doesn't have a blender to make certain drinks. Very disappointing for my wife.Genuine Hotels.com guest review
"More than we expected"
As we walked int to the room we were amazed of how incredibly hughe the room was. It was very comfortable and inviting and the cleanliness and comfort was very high.Genuine Hotels.com guest review
Hotel check in was super pleasant. Front desk staff very helpful. Bed was comfy and the room was clean. My only complaint was our room had a funky smell. I would stay again.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for sharing your experiences at the Hilton Sonoma Wine Country Hotel. It brings us great pleasure in knowing that you enjoyed such a nice stay for your visit to wine country and we truly appreciate your mentioning our convenient location and comfortable accommodations. Please accept our apologies if you encountered any odor in your guest room. Someone is always available should any concerns arise and we will be certain to share your comments with our housekeeping associates. It would be our pleasure to welcome you back again.
"Santa Rosa Hilton"
Hotel is a little older, but nice. Parking was close to the entrance of the building where I was staying.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country It is always such a pleasure to read a guest's review in which they express their appreciation for both the accommodations as well as our great location at the Hilton Sonoma Wine Country Hotel. We would love to welcome you back in the future. Thank you for your gracious comments!
The Hilton is always the best.Genuine Hotels.com guest review
"Worst experience ever at this Hotel"
We have been staying at this Hilton once or twice a year since 1994. This last stay was the end, however. The problems started when the desk person did not code our keys properly. He was a trainee working with minimal supervision and our keys were completely useless. This hotel is set up as a number of individual buildings over a very large site, so […] going back to the front desk was quite the chore. We had to drive and lost "our" parking place, when we returned with recoded keys it was a very long walk to our room, no luggage carts or bell service was available. But that was only the start. When we arrived at the room we found feather pillows that we could not use due to allergies. We informed the desk that we were going out and could they please deliver four non feather pillows. No problem they said. When we returned they had delivered four FEATHER pillows! We did not find this out right away, however, because OUR KEYS HAD STOPPED WORKING! Another trip to the front desk to fix the keys, a second call asking that they pick up the now 8 feather pillows and replace them with non-feather. Two hours later we had four non-feather pillows. It was 3 AM. NEVER, EVER, NEVER AGAIN! Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to share your experience. We are truly grateful that you have been such a frequent guest over the years. It is, however, most unfortunate that your recent experience was cause for such inconvenience and for that, we are truly sorry. It is our goal to create the best possible stay for all of our guests and it is disappointing that we did not fully achieve this with you during this stay. Your comments will be shared with our management team. We hope you will reconsider and provide us with the opportunity to welcome you back again.
"Nice hotel in Santa Rosa"
The staff checking us gave us some recommendations for restaurants in the area and we went to one for dinner and it was excellent. Nice hotel with a very accommodating staff.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country We love to help create a great stay for our guests! Thank you for sharing your review of the Hilton Sonoma Wine Country Hotel as well as your appreciation for everything that made your stay so memorable. What really stands out is your mention of our associates and the service they provided to you. We will be sure to let everyone here know how much you have valued their efforts. It would be our pleasure to welcome you back again.
For the price I expected the room to be in better condition. Toilet seat needed adjustment,drapes needed cleaning. They Make it sound like you have your own private Lanai. There is a Open deck for all bottom rooms , little Privacy with People walking across the deck, I had to keep drapes Closed to prevent everyone looking into your room. Room service Was […] just ok. Had a Beautiful view for hotel bar. Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country While we are glad to know that you found the views from our hotel to be so beautiful and our location to be convenient, it is truly disheartening to hear that a guest leaves feeling disappointed in any way. We apologize if your accommodations we not more to your liking or if you encountered any maintenance issues. Please know that your comments will be shared with our associates to ensure that all is at its best. Thank you for your feedback.
"Comfortable and Quiet"
The hotel was easy to find and the room was very clean with beds so comfy I didn't want to get up in the morning. All hotel staff were accommodating and friendly. The lotion/shampoo/soap fragrance is the best ever - I want to order it for myself in bulk. They made a poor decision in whatever interior decorator they hired, but I thoroughly enjoyed my […] stay. Read moreGenuine Hotels.com guest review
We were disappointed We were expecting much better Hotel keeping up with Hilton standards. Beds were not at all comfortable. AC was not good. Rooms were stuffy.Genuine Hotels.com guest review
Many nice things including wine tasting in lobby on weekend. However: lamp switch was broken, air conditioner had only one high speed which was noisy at night, dead bolt didn't work, and hot tub was not hot enough and needed draining and re-filling as soap bubbles stayed on surface.Genuine Expedia guest review
"Avoid if you have alternatives"
The front desk were vaguely familiar with their procedures. Had to deal with the manager. The room stank of smoke.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country All feedback, positive or otherwise, is important and we value the time you have taken to bring your experience to our attention. We can fully appreciate your frustration and sincerely regret if there was any miscommunication with our associates. Our hotel maintains a strict no-smoking policy and provides an exterior designated smoking area for people who choose to smoke. We take all claims and incidents very seriously and consider it as our duty to provide a clean, safe and secure environment for all guests. We would love the opportunity to welcome you back and fully impress you with all we have to offer. Thank you.
Loved this place friendly and very helpfulGenuine Hotels.com guest review
"Safari West Visit"
The hotel location was hard to find especially at night. The roads are not well lit so I was a bit scared (4-year old son and 5-month old daughter in tow). Small reception area and there was a line to check in with only one lady at the counter until after 20 minutes then another lady helped check in the elite members. I chose this hotel because it's […] near the place we went to visit the next day. and also Hilton are typically nice. The room was nice, comfy and clean but a little pricey I think for it's location. Read moreGenuine Hotels.com guest review
"Not what I expected from Hilton"
While there were no major problems, it was a series of minor inconveniences which lessened our stay. For example: the AC was difficult to regulate, (either very warm or ice cold and no in between); the shower had a whine which could not be resolved; the room service coffee was always lukewarm at best; the table service in the restaurant was painfully […] slow. All in all I have come to expect more from a Hilton property. Read moreGenuine Hotels.com guest review
It was fabulous!!! The pool/spa was very nice. It is in a very good location, close to everything we planned on doing. I just wish I could have stayed more than 1 night.Genuine Hotels.com guest review
"I would not go back again"
Food and hotel amenities are generally good. However, the management of hotel at lobby and concierge was very poor. We had to wait for the breakfast for 40 mins. If the management gets improved, it would be much pleasant to stay.Genuine Hotels.com guest review
"Very nice, great service, straightforward place."
Our first impression of this hotel was very positive, and it remained so throughout our brief (3-night) stay. We were warmly welcomed and assisted in our search for vineyards & wineries to visit, including tasting discounts. The beds were soft (too soft for a bad back, but comfortable for others), the rooms cozy (one of the double beds was a little […] close to the wall, but serviceable), everything was clean and easy to get in and out of. Enough space for 3 + luggage, maybe a squeeze for 4. Very nice bar and patio in the restaurant. Free wifi in the lobby, and they welcome you to use it late. Not a bad location: nothing fancy, but close to the highway. We would stay here again. Read moreGenuine Hotels.com guest review
My room was haunted and I'm certain that sounds stupid but too many unexplained instances lead to this assumption. We were there for a wedding and it was hotter than hell everyday. We never made it to the pool as the amount of kiddies was distracting. The rooms have a log cabin smell to them. This seemed like one of the nicer options in Santa Rosa but […] likely we will spend a couple of extra bucks and go with the Vintner's next time. Again, my room was haunted meaning unexplained phenomena (things would shake/vibrate for no reason, things lit up in pitch blackness and streaked across the room, something kept hitting me during sleep, etc...) kept occurring between 1 and 3 am. Read moreGenuine Expedia guest review
Nicely appointed and very clean. We awoke to no hot water for an hour and a half. It tarnished an otherwise pleasant stay.Genuine Hotels.com guest review
"Great area for Winery Visits"
Very clean, Quiet, and confortable roomGenuine Hotels.com guest review
"Don't look too close"
This hotel has much to offer for the wine country explorer in terms of vista, pool, and room/site appeal. It has much more to offer than the two-star motels in the area. Loved the salt water pool. However, there is a lot of neglected maintenance (eg, deck nails sticking up) and spotty service (eg, room service that took over 90 minutes to deliver). […] The exercise room was too small and freezing cold. I expected more gleam from a Hilton and paying more than $200 a night (weekend rate). Read moreGenuine Expedia guest review
Response by Hilton Sonoma Wine Country We are truly delighted to know you that you enjoy so much of what we have to offer, from our fantastic Sonoma Wine Country location to a relaxing swim in our heated salt water pool. However, we must apologize if you encountered any maintenance issues while you were here and if the temperature in our fitness facilities was not more to your liking. Please know that someone is always available should any concerns arise as we hope to provide the very best to our guests. Your comments will most certainly be shared with our associates. We hope to see you again soon.
"Less Bang for your buck"
Very highly tolerating front desk clerks, with upper class customers. Burgundy entry ramp has raised high and low wooden boards. Accident waiting to happen. Hallway rugs old. Enough to smell the mildew. Continental breakfast highly priced. Enough the upper class would not have a worry of paying. We ate in the friendly neighborhood restaurant which had […] excellent hot breakfast to fit a king or queen. Read moreGenuine Hotels.com guest review
"NOT WORTH $259.00 A NIGHT!!"
I was very disappointed in the hotel. I was expecting since this was a Hilton hotel to be a 4-5 star hotel. I would rate this a 2-3 star hotel. The hotel was VERY outdated!! The first I noticed was how dirty the carpeting was throughout the entire hotel. It was very noisy in the parking lot all night long. IGenuine Expedia guest review
Response by Hilton Sonoma Wine Country It is truly disappointing when a guest leaves feeling they did not have their expectations met. Someone from our management team is always available should any concerns arise and it is disheartening to know that we were not given that opportunity to provide you with a better experience while you were here, when it would have mattered the most. We are always grateful for the feedback we receive, however, and will use this as an opportunity to improve. Thank you for sharing your opinions and thoughts.
This is The cleanest hotel! Great location too!Genuine Hotels.com guest review
Pretty good, but a little bit too far from Napa Valley.Genuine Hotels.com guest review
"Santa Rosa layover"
Hotel was great the restaurant was over priced for not so great food. Waitresses were also just the food and 1960's look needed dome updating. The hotel staff was very friendly and helpful. Great place to stay, pool and hot tub were keep up nicely maintained.Genuine Hotels.com guest review
Great food!! I especially enjoyed the cheesecake. Pool was really nice and clean. Beautiful flowers and very fragrant.Genuine Hotels.com guest review
Great food!! I especially enjoyed the cheesecake. Pool was really nice and clean. Beautiful flowers and very fragrant.Genuine Hotels.com guest review
The bathroom decor is old and could use updating.Genuine Hotels.com guest review
quiet and staff was helpfulGenuine Hotels.com guest review
GREAT HOTEL NO PROBLEMGenuine Hotels.com guest review
"Great spot to discover Santa Rosa wine country!"
Great local to discover Santa Rosa wine area from.Genuine Expedia guest review
pool is awesome, room service food delicious!Genuine Hotels.com guest review
"Comfy bed, noisy room"
Be specific when you book a room. Third floor there means second floor above ground (built on a hill) and some rooms, like the one I had, back up to a deck/patio on the main building that had music playing and people talking late into the night. Fortunately the air conditioner which has two speeds, off and loud, will drown out the noise. On a positive […] note, the bed and pillows are super comfy. Read moreGenuine Expedia guest review
We enjoyed our stay at the Hilton Sonoma! Check-in what swift, curteous and friendly. This set the stage. We will stay here again on our way back from Eureka,CA. Dinner was absolutely delicious. We had the grilled chicken sandwich with French Brie and the Angus Burger both cooked to perfection. The chef allowed us to substitute baby sautéed squash for […] the fries. Along with the organic spring salad with nuts, the ambience food and service by Carol the waitress was outstanding. We were surprised to see many baby dear outside of our window. Hotel could use a little updating ;but we felt very comfortable. Read moreGenuine Hotels.com guest review
"Average at Best"
Kind of dated. Not conveniently located to shops or cafes. They will nickle and dime you for everything from charging for 16 oz. bottles of water in the room, wifi in the rooms, and a mediocre continental breakfast in the onsite restaurant. Not the place to stay if you will be without a car for 1/2 a day. The positives: the room was very clean and the […] bed was super comfortable. Read moreGenuine Hotels.com guest review
Great, gave crib for baby, and gave milk as wellGenuine Hotels.com guest review
Good place if visiting wineries - nice pool. Front desk (Lou) absolutely wonderful!Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you so much for sharing your review of the Hilton Sonoma Wine Country Hotel. With easy access to over 300 area wineries, our hotel offers the ideal location for all that the area has to offer. Our associates will be delighted to know that they left you with such a positive impression. It would be our pleasure to welcome you again.
"Napa valley trip"
Very convienent to wine regions including napa and sonomaGenuine Expedia guest review
Response by Hilton Sonoma Wine Country Centrally located in the heart of wine country, the Hilton Sonoma Wine Country Hotel is just perfect when enjoying all that the area has to offer. Thank you for taking the time to share your thoughts, we hope to see you again.
"Very nice hotel"
Very clean and modern. Room was nice and the restaurant had delicious food and a great view. The staff was a bit aloof and formal, but they were able to help when asked. Free parking was a plus as well. Would stay there again.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Clean and modern are two of our favorite words, thank you! It is always our goal to provide a wonderful stay for all of our guests and we couldn’t be happier to know we achieved just that during your stay with us. Our chef at Nectar Restaurant takes special care to prepare spectacular dishes using only the freshest of local ingredients. Thank you for sharing your appreciation of the Hilton Sonoma Wine Country Hotel, it would be our pleasure to welcome you back again.
Let the hubby book the hotel this time. Hilton is very nice, bed is comfy, rooms are clean, I have no complaints. However, when I book a hotel, there's always a free breakfast included, and usually a little cheaper than a Hilton. That being said, you get what you pay for, see first part of this review.Genuine Hotels.com guest review
We had a check-in time of 3pm but our room wasn't ready until 4:30 which was very disappointing. Also, suprised there weren't bathrobes in the room. The dining menu was somewhat limited, but food was good.Genuine Hotels.com guest review
"Country like setting"
Rooms were large, well appointed, and comfortable. Sitting area and desk . Just wish we were on view side instead of parking lot at ground level. Didn't want to open drapes for that reason. Pool area very nice. Manager's wine and cheese tasting Fri. Night was very well done.Genuine Hotels.com guest review
Was only disapointed that the pool was not heated. The pump had broken and so the whole of my stay (6 days) the pool was too cold to go in. The staff were amazing though...Genuine Hotels.com guest review
"OK, but not great."
Nice view from deck-level rooms, but rooms are definitely older and style is rather, well, 80's. Beds not very comfortable, and pillows are really "mushy" and non-supportive. Nice view, friendly staff. Parking is convenient.Genuine Expedia guest review
Response by Hilton Sonoma Wine Country Thank you for taking the time to post your observations regarding recent stay with us. Whether positive or otherwise, it is critical that we receive feedback from our guests, so that we can continually take the opportunity to evaluate our offerings and make improvements when needed. It is disappointing that your entire stay was not completely positive and that your guestroom and bedding were not to your liking. We apologize for any missed opportunities to make your stay exceptional and hope to be able to welcome you back in the future, thank you for your review.
This is a beautiful hotel. Very well maintained and good service.Genuine Hotels.com guest review
the treadmills in the gym were out of order, each and everyone of them.Genuine Hotels.com guest review
"Definitely in need of upgrading."
I had not stayed in this hotel for several years and was very disappointed at how it has changed and not for the better. The building where my room was located is really rundown, with dirty carpeting in the hallway, cobwebs in the windows and a musty smell, even in my room. There was NO internet access, not even on my Verizon phone, unless I wanted […] to pay $9.95 per day for the hotel's ATT internet access. There was NO hot water for the shower, only lukewarm, and the tap water was nasty tasting. The list goes on from there. In general, it feels as though they are cutting corners everywhere in terms of how this hotel is run and maintained. It is just not up to the standards of the other Hilton Hotels I have stayed at. Read moreGenuine Hotels.com guest review
"Central location for wine tasting"
Our room was clean and comfortable. Central to Sonoma wineries and not far from Napa wineries.Genuine Hotels.com guest review
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