DoubleTree by Hilton San Francisco Airport - Burlingame

I loved the bay access but would just return to the Embassy or Red roof if I want cheaper as this place is terribly stingy and un accommodating in addition to charging for everything and ANY thing, I regret that I did not just book at the Embassy again where in the past was welcomed and found them to be with much more professional treatment of their […] patrons and is more relaxed closer to the water access. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very comfortable and clean room. However, they charge you for wifi in the room which is strange because many other cheaper, less nice hotels do not charge for this.

Genuine Hotels.com guest review

if only there was a spa and sauna, swimming pool. Then it would be perfect for us where ever we go.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Other than not getting FREE internet it was a good stay. I keep forgetting that I stopped staying at Hilton Hotels because they charge for Internet. I miss-read the Hotels dot com advertisement and thought Complimentary Internet was included in my stay. I'll avoid Hilton's when I can until they change this.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

$20 per night for parking outside with a lot of space is too much in my opinion. Also wi-fi should be a no charge service.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

All rooms needs fridge. Service is great and staff.

Genuine Hotels.com guest review

This is a nice-for-airport area hotel, but they charge an extra $20 for parking. I think Hotels.com should have told me of this charge before a booked the room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall, the Doubletree was a nice hotel. There was a bit of confusion upon check in as I had booked two rooms; one under our name and one under my sons name. They were not able to find my son's reservation at first but after about 10 minutes of looking found it. The furnishings are bit outdated but the staff was congenial and efficient.

Genuine Hotels.com guest review

I hate paying for parking when already paying for room!!!

Genuine Hotels.com guest review

everything was good , but paying for parking,,,, over all ok

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

1 night stay was OK. Shuttle service was great, including shuttle to airport for the train downtown was great also. will stay again in my travels. thanks

Genuine Hotels.com guest review

Love staying here

Genuine Hotels.com guest review

Outside calls should be free to all guests!

Genuine Hotels.com guest review

Very good indeed. Good price on such hotel for a long weekend get away.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was absolutely great. The fact that you have to pay for parking and internet is a downside to me but other than that the hotel itself was excellent. The rest of the trip through hotels.com was a disaster and that is an understatement!!!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I got to the hotel in the evening when there was only one person running the front desk and there was a line of 5 people behind me. The room that was guaranteed as a king standard was not available and I had to settle for 2 double beds. The service was slow and the front desk clerk was unapologetic that the promised room was not delivered. I was too […] tired to argue since it had taken 20 minutes just to check in and there was a line of people waiting to hear the same news. Very disappointing. Also, know that there is a nightly parking charge of $20. Read more

Genuine Expedia guest review

The bed was good and the sheets were clean. The carpet was dirty--it looked oily. There was a dead cricket on the floor. Dishes (not mine) were left outside the door overnight.

Genuine Expedia guest review

Everything except for $9.95 Internet fee , and $20 per night parking was outragous. If DD Hilton had fixed this, it would be great. However, its not wroth to stay here all these hidden fees and no contoenental breakfast or complimentary coffee and tea anywhere. Cookie touch at the front desk was a good idea. But, confusing offerings and not pleasing […] hidden costs. Make your own mind... Read more

Genuine Expedia guest review

server sucks. really bad attitude. rooms kinda dirty. one of my worst experiences.

Genuine Expedia guest review

It was great, but parking was expensive.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very satisfied. Convenient airport shuttle.

Genuine Hotels.com guest review

Nice stay in a nice hotel with a nice view of the bay

Genuine Expedia guest review

For the price compared to other nearby hotels, we found this place a good value and very nice hotel. The only problem we had, which we did not report, due to our extremely short stay (we were slated to leave at 4:00am and didn't want to bother switching rooms) was that the toilet line to fill the tank must have been pinched or clogged, as it took a […] long time to refill--so we refilled it manually, Other than that, the place was impeccable and staff very friendly and helpful. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Room and hotel were great. However, we didn't have hot water in our room for 2 days! When I complained about it, they told me I wasn't using the facet right. Which was not true. Also the food at the restaurant was very expensive

Genuine Hotels.com guest review

It was a great stay, very clean.

Genuine Hotels.com guest review

When I booked our room I asked for a view of the water,had to remind them of my request, the room we were given was not up to our standards, returned to the front desk and was given a better room. Overall our stay was satisfactory.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had a quick overnight at the SFO airport, and chose the DoubleTree out of a plethora of airport hotels, primarily because of the bad reviews on some other nearby hotels shuttle services with long waits. The DoubleTree shuttle arrived within 10 minutes (supposedly runs every 15 minutes) and provided prompt service on the return to the airport as well […] at 4am the next morning. The hotel itself is an older building which has been updated in recent years. Most of the updating has been done very well, and provides an attractive environment and good value ofr the money. Oddly, there remain a few odds and ends in the room (a seemingly 1970's ceiling light fixture, popcorn ceiling texture, ancient towel hook for example) which would have been very easy to update and are relatively minor compared to the otherwise extensive and attractive upgrading. Although minor and not really affecting the quality of the stay, It's a bit baffling why these obvious and relatively minor things were seemingly overlooked. In summary, it's a nice stay at a reasonable price, with good shuttle service that is worthy of recommendation. Read more

Genuine Hotels.com guest review

We stayed at this hotel due to its proximity to the airport, and the shuttle was good. Being a family of 5 we had limited choices available for 1 room in this location. However the Internet was only free in the lobby, and we had to go down and ask the staff to supply the roll out bed. My kids were sent to the building next door to use their pool then […] were told it was shut once they got there. Having spent the past 3 weeks staying at Comfort / Best Western etc I wonder why anyone would stay at a place that charges double and offers much less. No breakfast, pool or room internet, room not any better than those in cheaper hotel chains. Read more

Genuine Expedia guest review

The hotel was great and the staff was great. The only thing they need to improve on is the restaurant, limited food and it wasn't that great.

Genuine Hotels.com guest review

We came in for the weekend after flying into Oakland. It would have been nice to have a pool. It would have been nice to have had the Bay View without having to request it. But all in all it was cozy and clean. We had no other issues.

Genuine Hotels.com guest review

I stayed here for 3 nights - the first two nights the fire alarm went off once at 11:00 PM and once at 1 AM. We evacuated to the lobby and it was chaotic. My keys to my room and to get out of the gate never worked. Finally the last night the keys worked and the fire alarm did not go off. Some of the staff seemed indifferent but there was one guy who […] was extremely sympathetic and helpful - he gave me vouchers for all the trouble I went through. Read more

Genuine Hotels.com guest review

Excellent hotel, quite, clean and very close to SFO

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

sound proofing of the side of hotel facing the airport particularly the windows needs upgrade. The windows rattles alot during aircraft takeoffs.

Genuine Hotels.com guest review

My stay at the Doubletree SFO airport was fine, until the Hotel Shuttle driver dropped me off at the wrong gate at the airport, making me walk a very long distance carrying all my bags to get to my terminal. I just barely made my flight, but the shuttle driver needs to pay better attention, especially at 5:30 in the morning

Genuine Hotels.com guest review

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Genuine Hotels.com guest review