"Good price and location"
Only a few blocks from the happening area of river walk and walking distance to Alamo. The room was clean. Bathroom situation was a bit odd. To shut the door you had to step inside the shower. Beds were nice and comfortable. Heated pool but no hot tub. The full breakfast bar was nice. Saved us money. Parking was free. Worth the couple extra minute walk […] to attractions! Read moreGenuine Hotels.com guest review
This hotel was great. The RiverWalk path is directly behind it. Parking is free and plentiful, which is not the case with the more centrally located hotels. Our room was spacious and clean with great amenities. The front desk staff was happy to help with ANYTHING. We would recommend this place to anyone visiting San Antonio.Genuine Hotels.com guest review
"San Antonio March 2014"
The hotel staff were inconsiderate and did not accommodate special requests even though I called in advance and was promised those accommodations. Hotel staff seemed very apathetic toward me as a guest and seemed resentful of the fact that I booked through a "third party." Room had some maintenance issues that were never addressed while I was there, […] even though I brought the issues to their attention. Hotel was convenient to several attractions which is why I selected it. Read moreGenuine Hotels.com guest review
"Nice hotel although over priced"
Hotel rooms are nice and spacious. Air conditioning unit is old style where you have to turn it on and off. It isn't controlled with a thermostat and it is loud. The location is a short walk to Riverwalk. For a little more money I would rather stay on the Riverwalk.Genuine Expedia guest review
Overall I was very pleased with the hotel and the complimentary breakfast. And free parking was very nice. The only complaint that I would have would be that the hotel doesn't have a shuttle to the convention center. For the price that we paid for the room, which wasn't that cheap, we ended up having to get a taxi one evening and then had to pay for […] parking across from the convention center. Marykay consultants and directors are so used to staying in hotels that provide a shuttle to their conferences. If we ever have a conference in San Antonio again, I would definately not stay at your hotel again and please don't think I'm being ugly at all. I am just being honest. Thanks! Read moreGenuine Hotels.com guest review
"Nice hotel. Great Staff."
Expedia messed up our reservations. The staffed was wonderful in helping us sort it out. The room was comfortable for the 6 of us. We stayed one night. The view from our balcony was not the best. But for our purposes, it was perfect.Genuine Expedia guest review
Stayed two days at this hotel. I reported issues about the room and no other arrangements were made from the hotel. They could have moved our room or gave us a credit but instead we paid $399.30 for this room that we felt was no worth it. The toilet was was wobbly and the door into the bathroom hit the seat every time you opened and closed the door. […] The fan in the bathroom had seen better days as it was not in correct working order. You almost have to step over the tub to get out if the door is closed in the bathroom. The room had a weird smell upon arrival as if died hair in the room. The windows looking out of the room were very dirty; needed to be cleaned on the inside and outside. The second day we came back from the river walk staff had cleaned our room even though we had asked to skip service until checkout. Hotel staff left our door cracked leaving everything exposed for anyone to take. The hotel is within walking distance to the main part of the of the river walk about 1/2 mile or less however surrounding the hotel is empty buildings for sale and lease. I would describe it as an area that is less traveled by foot and uneasy when it gets dark. Read moreGenuine Hotels.com guest review
I love the place! Nice staff clean room good breakfast most of the time.Genuine Hotels.com guest review
Nice place would stay there again close to river and downtownGenuine Expedia guest review
"Nice hotel and friendly employees"
The hotel was nice and the room was more spacious than thought. The breakfast was a nice change we thought. It was a bit further of a walk through a kind of sketchy area to the main area of the River Walk than we liked, but all and all was a great place to stay.Genuine Hotels.com guest review
We have stayed in several hotels by the river walk. We had a river walk view, very nice. The parking was free, a first for us in that area. Everything was in walking distance, we were meeting at the convention center. The breakfast was perfect!! The only complaint, I should have booked 2 rooms. The beds were full and not queen. 2 teens and 2 adults. […] There is a couch bed but its a couch bed. Overall it was a great place to stay!! Read moreGenuine Expedia guest review
"Very nice hotel in a sort of run down neighborhood"
this hotel was very nice and we got it at a rate that was equivalent to the Best Western across town. The room was very spacious and nice, and included both a king size bed and a couch / lounge area. We had a sick child is that night, but they were quick to send out people too clean up the mess. The breakfast they serve in the morning was very nice […] and more deluxe then you would see at a traditional continental breakfast. I also enjoyed getting a Starbucks on the way out after I checked out. I would definitely recommend this hotel, the only thing I didn't like was that the neighborhood seemed to include run down buildings and or vacant buildings. It was right near the Riverwalk however, so I can't really knock it for that. Read moreGenuine Hotels.com guest review
This is our 3rd time staying at Hyatt Place, and we are very pleased, will always come back.Genuine Hotels.com guest review
"Nice hotel. Always happy with Hyatt."
No microwave in room but they let us use the one in the kitchen anytime. Staff was very accommodating for our son with special needs.Genuine Expedia guest review
The hotel is on the riverwalk, which is very convenient. There is abundant parking, which is included in the price.Genuine Hotels.com guest review
"Nice stay on the river"
Yes, this hotel is ON the Riverwalk. It is not, however, on the section of the Riverwalk that has all the restaurants and shops. That is just a short walk away. For the price, I'll take it! The parking was free, the breakfast included in the price, and the room was comfortable. I did think the restroom was a bit small, but that is to be expected in […] landlocked downtown San Antonio. The hotel staff were friendly and helpful. All in all, a great place to stay. Read moreGenuine Expedia guest review
"Heater dont work!!"
We stay one night and the room they give us dont work the heater and we have cold all night.Genuine Expedia guest review
Hotel stay was excellent. The staff was very attentive and the hotel included free parking which is a nice bonus over similarly located hotels. I would highly recommend staying here as it is just far enough from the main portion of the river walk to keep the area quiet while being just a short trip away from the action.Genuine Hotels.com guest review
"Right on the Riverwalk!"
Very efficient staff. Clean and comfy room. Clearing a lot next door so that was kind of ugly, but location was very nice. Walking distance to all. Unfortunately my son became ill and we had to leave a day early. Hotel and hotel.com graciously gave us a refund. We are grateful. Ps pool heated enough to swim in in March!Genuine Hotels.com guest review
"Nice Hotel, friendly staff"
I thought the hotel was great, I loved that it was free parking and even free breakfast buffet which was delicious! The staff was very friendly and helpful. Even though they state that it is located on the Riverwalk, it's actually about an 8-10 minute walk to the "main" part of the Riverwalk. It was a nice walk but for someone that's looking to be right […] in the middle of it all they may have been a little disappointed. So I think a little more disclosure of what part of the Riverwalk it is actually on would be helpful! Still a great place to stay! Read moreGenuine Expedia guest review
"Nice, but their was a surprise"
The hotel was clean and most of the staff was enjoyable. Our king suite bathroom door hit the toilet every time opening or closing; this was an extremely small bathroom. We asked for another room and was told all the king bed rooms had this problem. The two queen bed rooms did not; however, they were sold out. A couple of the front desk staff were not […] helpful when I called about the conflicting prices listed for their movies and simply, those employees didn't care about any concerns you had. Read moreGenuine Expedia guest review
"We enjoyed our stay!"
We were very pleased with this hotel. It was close enough to the riverwalk and the Alamo without having to deal with the crowds and noise. Our room housed 5 (2 adults, 3 children) of us nicely. The openness of the room was new and convenient. Breakfast was fabulous!!! Very friendly staff at the front desk. All in all, this place is great!!!Genuine Hotels.com guest review
"Close but Quiet"
No, this hotel isn't on the horseshoe of the central river walk, however it is on the river, and a very short walk to the main river walk. The bonus was, on Friday night we didn't have to listen to any drunken carousing! Yes the room is not spacious, but it is comfortable and the space is used very well. No, you cannot shut the door if you are already […] sitting on the toilet, but how often do you need to do that? The hot breakfast is good and varied, and the staff is super nice and helpful! We rented a movie to watch the first night and it kept glitch-ing. The front desk apologized and removed the charge from the bill because they could not fix it that night. I add that not to pick on them, but to show even when something went amiss, they took care of us. Even though it stalled and reset itself we still got to watch the movie too! My husband and I personally thought the beds were very uncomfortable, but our kids and his parents thought they were fine. We like slightly softer bed though, so there is that. Read moreGenuine Expedia guest review
"Great choice on the Riverwalk"
This is an excellent choice for a stay on the Riverwalk. It's close enough to downtown without being in the noisy crowded downtown area. Its just a short walk up the river to the restaurants and shops and an ideal location. We would definitely stay here again if we visit the area in the future. Clean spacious rooms, excellent complimentary breakfast […] and friendly staff. Highly recommend this hotel! Read moreGenuine Hotels.com guest review
"Great spot for quick visit"
The hotel is very convenient to downtown San Antonio/Alamo/Riverwalk. We were able to walk everywhere, even in rainy weather. Free parking is a big plus. The room had an unexpected, large sitting area with a great TV.Genuine Hotels.com guest review
"Hotel staff great, but expected nicer facilities."
The hotel staff were great, no complaints. My negatives would be that I stayed at this hotel to be close enough to the riverwalk without taking taxi, but its a long scary walk from the actual riverwalk. Its close enough to be considered close but not to walk at night. For what I paid, and it being The Hyatt, I figured the rooms would be classy. They […] weren't. They were renovated and nice, don't get me wrong, but I could have paid $30 more and stayed at a classy hotel at the foot of the riverwalk. No complaints, just next time Ill spend the extra cash to get more out of what it costs to stay downtown. Read moreGenuine Expedia guest review
The hotel was nice close to the RIVERWALK but not on the RIVERWALK Like stated in the hotel reviews....Genuine Expedia guest review
The location was convenient. Within walking distance to all the restaurants and businesses surrounding the riverwalk. The room was very clean and nice. The only thing I would not recommend is ordering from their 24 hour menu. We paid $10 for a flatbread pizza that looked and tasted like a bad microwavable meal. Other than that great place to stay.Genuine Hotels.com guest review
"Nice and Clean!!!"
Hotel was nice! Great location on the riverwalk. Our room was nice and clean.Front office staff was nice.Genuine Hotels.com guest review
"Great Service with Great Value"
Hotel room was very clean; checkin was seamless and quick. The staff were really on their game. The reason why I booked this hotel was because the parking was free in DT San Antonio, plus it was centrally located with the river walk just a couple blocks away. My friends that paid double the price at another hotel and parking didn't have a large a room […] than we did here at the Hyatt Place. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel for a great price!"
We took our first family vacation and stayed here. It was a nice hotel for a great price! They have a good complimentary hot breakfast and the hotel was very clean! It was only 26 minutes away from Sea World. We had a good time!Genuine Expedia guest review
The rooms were very nice , spacious and comfortable. We were on the river with a close walk to everything! We would definitely stay here again.Genuine Hotels.com guest review
Nice, clean, very friendly staff... Would definitely stay at again.Genuine Hotels.com guest review
Our fridge in our room and one of the phones didn't work but everything else was wonderful.Genuine Hotels.com guest review
"An enjoyable stay"
Easy to find off the interstate. Quiet room. Nice friendly service at the desk. Good comfortable, very clean, room with a feeling of luxury. A little closer walk to the Riverwalk would have been nice, but it wasn't really all that far. We would stay here again and tell others about this place.Genuine Hotels.com guest review
"Hotel close to The America Tower a"
The hotel was in the perfect place close to The Villita and The Tower of AmericaGenuine Expedia guest review
"Nice location, close to convention center"
Our room was the wheelchair accessible room. Not sure why we were given that one, but it was a little worn down. Room was clean and everything worked such as wifi, hot water and fridge. The breakfast was really good for a hotel. Fresh fruit, meat of some choice, yogurt, coffee and tea. We never left hungry. The staff was friendly and helpful. Great […] place. Read moreGenuine Hotels.com guest review
"Wonderful hotel, close to riverwalk festivities"
The hotel was beautiful, and the staff was great. Breakfast was outstanding, with so many options, I had to make two trips to see everything that was available.Genuine Hotels.com guest review
"Overpriced for what you get"
They had us wait in the lobby for about an hour because apparently we didnt have our reservation confirmed even though I showed them our expedia confirmation. They told us they were all booked and didn't have any rooms available. Well after. waiting for what seemed like forever they finally decided to give us a room, even though they were apparently […] "full". I was able to get in contact with an expedia representative who helped clear the whole thing up. One of the front desk people said. its been happeing a lot lately... Um you guys definitely need to fix what's going on there! After a long night we decided to order some food from our room, which by the way isn't room service you have to go down stairs and get your food from the lobby. They at least gave us a free meal. The food wasn't all that great. The only good thing about the hotel is the beds, they were really comfortable. The walk to the lively part of the Riverwalk is about 10min, but I would much rather pay a little bit more to stay closer the action. Read moreGenuine Expedia guest review
"Excellent location on River-walk without the noise"
They were the most friendly staff I have ever had the pleasure of dealing with. If I return to San Antonio again this is were I will stay.Genuine Hotels.com guest review
"NOT on the Riverwalk"
The room was nice, BUT the hotel is NOT on the Riverwalk. They advertise a hot breakfast...that is a joke...cold scrambles eggs and sausage were the only "hot" items. The rest was basically a continental breakfast. The bread was stale and dry. Too much money for the location and the horrible breakfastGenuine Expedia guest review
"A great choice in Riverwalk areas"
There are many great things about this hotel. The location is just a 5 minute walk distance to the famous Riverwalk. When you walk out of the back door of the hotel, the river is right in front of you. You can walk along the river to the restaurants and night clubs. Among all of the hotels in Riverwalk area, this hotel is the only one that offers free […] parking without any additional charge. This is so convenient and important. Also, the hotel has free WIFI without any additional fee. The last thing is, the hotel offers free breakfast. and their breakfast is the best "free breakfast" i have ever had. All of the eggs, sausages, potatoes, fruit and coffee are so fresh and delicious. This hotel is the best choice at Riverwalk. Read moreGenuine Hotels.com guest review
"No where near the river walk!"
Yes the hotel was "on the river walk" but on the ugly side, you still had to walk a good 15 minutes just to get to anything. The beds were uncomfortable and the breakfast was the WORST! I wouldn't recommend this hotel to anyone. Pay a little more and stay closer to the actually river walk and the Alamo.Genuine Expedia guest review
"Construction is starting next door"
I want to give both pros and cons. Pros- Hotel staff is very nice, a ten minute walk from the river walk, food available 24 hours a day, very clean room. Cons- The bed was SUPER uncomfortable, at night it took about five minutes for the water to warm up, no safe in room, no room service (Have to go down to the front desk to get food which of course […] is overpriced), no vending machines. One huge concern is that construction is starting next door and so at 7 am on Saturday we heard the construction from our room. I know it isn't the hotel's fault but it still wasn't fun waking up to that. Read moreGenuine Hotels.com guest review
"Staff were rude, food was cold and room was dirty."
Horrible., I will never stay here again. The room was dirty and things were broken.Genuine Expedia guest review
"nice, clean and reasonable"
hotel was nice, not complaints. reasonably close to everything downtown at reasonable rate. Breakfest was very good. I would recommend!Genuine Hotels.com guest review
We chose this hotel for our honeymoon, and it was a great choice! The hotel is on the riverwalk, although it's a bit of a walk to the major shops and restaurants. The staff is kind and the breakfast is pretty good. Our only problem was that we didn't get a new ice bag when we used ours, which is obviously not such a big deal. This is a great place to […] stay. Read moreGenuine Hotels.com guest review
Free parking and close walk (~10min) to heart of river walk. Close to some other cool places not on the river walk (Feast, Friendly Spot, Liberty Bar, Blue Star brewing Co). The hotel staff was rude, but the hotel was nice enough for a couple days. Room with river view included a balcony. Free breakfast was decent.Genuine Hotels.com guest review
"Nice hotel, off the busy part of the Riverwalk"
This hotel was close enough to the resaturants and bars of the Riverwalk to walk, but far enough away so that it was quiet. The staff would do anything for you, and they cleaned constantly. The food was good and service great.Genuine Expedia guest review
Bathrooms are very, very small and did not have any rooms in the hotel with any larger bathroom. Could barely close the door behind you. Keycards lost info several times and we didn't have them close to electronics. Had to get them rekeyed four times.Genuine Expedia guest review
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