Comfort Inn West - Phoenix

Hotel stay was good and the staff was friendly. The only small issue was with the provided breakfast not being refilled promptly for the amount guests waiting to eat. Otherwise we had a pkeasureable stay at the Comfort Inn West.

Genuine Hotels.com guest review

This is a very good property with generously sized rooms and good facilities. I It's a short walk to the heart of things, so don't worry about the location. Obviously it is basically right by the interstate but our room was 100% soundproofed, couldn't hear a thing.

Genuine Hotels.com guest review

We stayed here on the way to Phoenix. This was truly one of the best Comfort Inn and the best hotels we stayed at. Excellent in all categories, and we travel a lot and are very discerning. We would stay here again anytime!

Genuine Hotels.com guest review

I wanted to put in a “good word” for D.J, who was at the check-in desk when we arrived. He was extremely polite & helpful, and went above & beyond to make sure we got checked in promptly, as the hotel was sold out. All other experiences at the hotel—cleanliness, comfortable bed, breakfast area, etc.—were also very much enjoyed! Thank...

Genuine Hotels.com guest review

We stayed at this hotel on our road trip to Dallas. Couldn't be happier the decision. Great location. The room was excellent, very comfortable bed. The desk clerk was very nice and friendly. We liked this hotel so much that we stayed on our return trip home.

Genuine Hotels.com guest review

Stay was fine except: Only given one skimpy towel for pool and only give 30minutes when requesting late checkout

Genuine Hotels.com guest review

We'll definitely be back! The staff was so friendly and helpful, the entire site was so attractive and clean, and our bed was the most comfortable hotel bed we've ever slept in! All these good things for such an affordable price! Thank you!

Genuine Hotels.com guest review

The hotel staff was wonderful. You could tell they cared and where always willing to do whatever they could to make our stay outstanding. The staff had a great knowledge of the area and glad to share it. The food was good. The hotel was also very clean, all in all the place was outstanding! I highly recommend it for any travel need.

Genuine Hotels.com guest review

This was my first time visiting Phoenix therefore I was not aware of the area and locations surrounding the city. I chose this hotel for a few reasons, 1) Reviews, 2) Internet, and 3) No pets allowed. Upon arriving the reviews became misconstrued. A couple in the lobby prepared us for the flat screen comment and stated it's not the flat screen we're […] used to so don't expect that in your room, the hotel clerk begin to explain that they meant the screen itself was flat. Next stop was the room. On my way I observed the filthy hallway carpet. Once arriving to the room the first thing noticed was the loose door, then the door latch which was broken into as though someone attempted to break in the door (my guest experienced a form of this with one of the hotel clerks later in the stay which was the ultimate last straw). My next observation was the bathroom (which is generally the first room I check out). The appearance of the restroom was so unbelievable that I had to take a few pictures of it. The fan was hanging, the ceiling had gross water damage, the walls around the bathroom were badly peeling and the shower curtain rod was barely hanging on with what appeared to be temporary molding. Bottom line is this room should not be rented to another customer until it has been through some structural rehab if the hotel intends to improve their customer service. Because of this experience I will probably not ever consider staying at any of the hotels under this organization. Read more

Genuine Hotels.com guest review

Best hotel we have stayed inat Phoenix! Staff very nice and accomodating. Updated and clean. Will stay again!The general manager was awesome.

Genuine Hotels.com guest review

We just stayed at this Comfort inn over spring break, and were very happy with our choice. It's a good location for downtown. The room was very nice -- clean, spacious, light, comfortable beds, nice bathroom with a good shower.

Genuine Hotels.com guest review

Very clean and modern Comfort Inn. The rooms were kept up and the beds were extreamly comfortable. Breakfast in the morning was delicious and really kept us throughout the day. Would stay here again on our next trip to Phoenix.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was wonderful. Very clean, very spacious and the staff were so friendly and helpful. Very family friendly!

Genuine Hotels.com guest review

The staff really makes this hotel what it is. The room was clean and the beds were comfortable.Breakfast was great.

Genuine Hotels.com guest review

We had an excellent stay here. D.J at the front desk was a very helpful.We chose a 2nd floor room It was spacious, clean, quiet, and the beds were very comfortable. We enjoyed the pool . No complaints. We will definitely stay here again.

Genuine Hotels.com guest review

Great location, front desk manager was very helpful, polite and accomodating. The room was clean, beds comfortable and the price compared to other places in the area was a great value for the money. No parking fees, free breakfast and free wi-fi a real value! I would definitely stay here again and I would recommend to friends.

Genuine Hotels.com guest review

Check in staff very friendly and efficient. They gave me a mint at check in and was very quick about it...and I like to talk they were friendly and done their computer check in while I talked to them. Rooms are updated Comfort Inn Rooms.

Genuine Hotels.com guest review

The first room I was given smelled strongly of urine in the bathroom. The clerk tried to explain that it was the smell of the chemical used to clean the toilet. I don't think so. But why would anyone use urine smelling chemicals to clean the bathroom? The second room was a non-smoking room that had obviously been smoked in. Lighting was dim and the […] wall paper dingy, bubbled and peeling. The property is located right next to the intersections of two major freeways but is hard to get to. The clerk was very friendly and tried to accomodate, but he simply didn't have much to work with. The high rating combined with the low quality experience made me question the integrity of the rating system. I won't stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a great hotel. I don't know how else to describe this property. The customer service is outstanding. The people at the front desk are friendly and helpful. The doormen do a great job making you feel at home. The room was clean and so comfortable. They even supplied us with a Keurig coffee maker since we are Kimpton In-Touch members. I would […] stay here again in a heartbeat! A-1 Service. A-1 Comfort. A-1 Cleanliness! Read more

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Genuine Hotels.com guest review

My friend and I decided to economize on hotels for a four day Spring Training getaway. This Comfort Inn is a good deal (booked via Hotels.Com) and paid in advance. The manager and staff are very friendly and helpful. Rooms are pretty basic but they were spotless especially the bathroom. Free Wifi and breakfast included. There is a nice looking pool […] and deck area in back but we didn't use it. Only downside is the location, while convenient to a freeway, is in an industrial area so you are stuck driving -- do not recommend taking a stroll after dinner. We would definitely stay here again. Read more

Genuine Hotels.com guest review

The staff was great and everything was very clean. No funky smells or anything like that. The beds are firm if that's what you like. Basic continental breakfast, didn't try the pool. There is an on-ramp to I-10 W but no off ramp so you have to get off the freeway a few blocks away and drive surface streets (we took McDowell) to get to it. The only criticism […] I have is that it's in an industrial/run down neighborhood which looked a little scary at night. I made sure to park in a well-lit place in the hotel parking lot to make sure I didn't have my aftermarket stereo stolen (nothing was bothered fortunately). Read more

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Genuine Hotels.com guest review

Was very happy with this hotel. Nice, clean and good size for the low price and great location. Iride trolley pickup right in front of hotel. Has all the amenties you would need in your room. Coffee maker, microwave, fridge, iron w/ board and blow dryer. Even though just returning already starting to plan vacation for next year and this will be the […] place we will be staying at. Read more

Genuine Hotels.com guest review

For the price of this hotel the quality is Brilliant. The rooms are large and clean.Breakfast was good and wi-fi connection was perfact for work...

Genuine Hotels.com guest review

My room at the Comfort Inn was spacious, immaculately clean and well-appointed. The bed was comfortable. The D.J staff was friendly and helpful. Breakfast was actually pretty good. Pool was clean and look new....

Genuine Hotels.com guest review

I just wanted to say thank you for everything! Check in was smooth and so were the services in all other areas! The hotel and its employees were so accommodating, pleasant, and professional! Very clean and comfortable! Loved our stay here will definitely return here again!

Genuine Hotels.com guest review

The room was spacious and comfortable and clean. The staff was friendly and helpful. There is nothing negative...

Genuine Hotels.com guest review

We were in Phoenix for a family member's surgery at Barrows (St. Joseph's), the hotel was quiet even though it's right off I-10.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We booked this hotel for one night to save a little $$ during our 5 night stay in the Phoenix area for spring training baseball. It was ok for one night, but I wouldn't stay there longer than a night. The hotel sits right along the interstate, in an industrial area. Nothing to walk to around this hotel. I don't think I'd want to in this neighborhood […] anyway. The room was very basic, not updated. But everything worked ok, and it was comfortable enough. We didn't trust the complimentary breakfast. The hotel was cheap by spring break standards, but highly overpriced if you were staying there at another time of year. Read more

Genuine Hotels.com guest review

One of the nicest rooms I've ever stayed in. It's relatively new, of course, and that helps. But my king room was beautifully appointed and very well lit. The bathroom was fabulous! Spacious with good lighting. I was close to the elevators but never heard a peep from hallway or neighbors. From check in to check out, the staff was(D.J) friendly, helpful […] and very responsive. Free breakfast was typical, but good and satisfactory offering something for every appetite. Read more

Genuine Hotels.com guest review

This hotel is part of the center in downtownPhoenix. It is very convenient and nice. It is well priced compared to the other locations in downtown. The staff was extremely friendly. I had to complain that the guests next door was making too much noise for me to sleep and the manager immediately came up and fixed it.

Genuine Hotels.com guest review

Our room was Quuen sized, both the bed and the whole room. It was the handicapped accessable room with plenty of grab bars for getting in and out of the over sized tub. Clean and comfortable, great hot breakfast, and very friendly, helpful staff. Will definitely stay there again when in the area.

Genuine Hotels.com guest review

We stayed on a Comfort Inn Phoenix. Room was big and clean. Stayed next to the pool, it was a quiet stay. Off the road enough where noise wasn't a problem.. In the morning great breakfeast.

Genuine Hotels.com guest review

I stayed Comfort Inn for business. I had a room overlooking the pool, which was very nice. Check in was very friendly and helpful in fulfilling my request for a poolside room. Very clean room which had a microwave and refrigerator. Modern lobby . Location was convenient to the airport, about 8 miles. Free parking and reasonable rates.

Genuine Hotels.com guest review

It should really be noted in the review of this hotel what a bad area it is in.

Genuine Hotels.com guest review

we stayed here for our holiday and had a fantastic time, the beds were so comfortable if i could of brought one home i would have, they were the perfect end to very busy days. the rooms were cleaned on a regular basis. the pool area was well maintained.

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice hotel very clean and good service, would probably stay there again.

Genuine Hotels.com guest review

The prices are outstanding for the amount of service.The rooms are very nice and clean and the staff at the front desk were very nice.

Genuine Hotels.com guest review

This one was just as great. The hotel staff was very helpfull. The full breakfast was wonderfull. Large variery of items.The room quality overall was about three stars. It was clean and comfortable.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I spent night at this well located hotel. It's just one block from Hwy 10 and close to lots of restaurants. The staff is friendly and the rooms were clean and spacious.

Genuine Hotels.com guest review

Great Service, front desk was helpful with directions and meal suggestions. Clean hotel, good location. I'd stay here again anytime.

Genuine Hotels.com guest review