"Good location but Staff needs replacing"
People rude at check in, rushed, nothing especial and they gave us the smallest room in the hotel..Genuine Expedia guest review
"Biz Trip to HK"
As usual clean rooms great facilities and foodGenuine Expedia guest review
Reception desk staff was outstanding and made me feel totally welcome to the hotel. Very professional.Genuine Expedia guest review
"Proximity to shopping"
Overall, hotel room was clean & all basic hotel amenities were readily available. Hotel location is about 10 minutes away from Yau Ma Tei MTR station or Jordan station. Quality of service is good but could be improved if check-ins & outs can be processed a lot faster than it is now. It took us over 20 minutes to check in & 15 minutes to check out. Also, […] the hotel hallways & lobby are extremely cold. It'd be nice if temperature can be adjusted to room temperature. Read moreGenuine Hotels.com guest review
"Convinent location, clean and neat"
Convinently located between Jordan and Yau Ma Tai. Very friendly staff and the room is really comfortable and clean.Genuine Expedia guest review
"Great Place in Hong Kong"
It was excellent, and the hotel is a wonderfully renovated place on Nathan Road just a couple of blocks from Jordan MTR station.Genuine Hotels.com guest review
"Good Hotel With Small Rooms"
The hotel has a good location, in the middle of Nathan road, close to the temple night market and a short walking distance from a metro station. The staff is friendly, efficient and helpful. The Japanese restaurant is rather expensive, but with excellent sushi and sake. The only downside are the small rooms, which I understand is the standard in such […] hotels in Hong Kong. Read moreGenuine Expedia guest review
"Enjoyed My Stay"
Great location. Good facilities. Really enjoyed the rooftop pool. Would definitely recommend.Genuine Expedia guest review
"Very clean hotel"
This was the first time I stayed at the Eaton. The most impressive part was having several different pillow options to choose from. It is hard to sleep sometimes when a hotel provides only one style of pillow and it is something that doesn't work for you. The room was small but efficient think of an average sized guest bedroom in the states with a queen […] sized bed and a small desk. It wasn't an issue for me since I was traveling alone, but I could see if you had the 2 bed option with two people it might get a little claustrophobic. Read moreGenuine Expedia guest review
"Good price, good location"
Not a bad location off Nathan Road. Price is good and rooftop pool and exercise is fine.Genuine Expedia guest review
Outstanding! Staff very friendly and helpful. Try the buffet breakfast. You can choose from Chinese food or a classic English Breakfast! The room was very good and the bed was comfortable. Also the air conditioning in the room could be put on "stun" for those of us who need it. This is my "only" choice when I come to Hong Kong! The bar make an excellent […] Martini too! Read moreGenuine Hotels.com guest review
"One of the best in HK"
One of my favorite hotels in Kowloon. I am always happy staying here.Genuine Expedia guest review
Staff were knowledgeable and friendly. Hotel was clean. We only had 2 nights in Hong Kong, but were able to pack in a lot of sightseeing thanks to the staff who were able to direct us to the different attractions.Genuine Expedia guest review
"Nice hotel close to everywhere"
Excellent hotel with a great location. One block from Nathan Road, a couple of clocks away from Jordan Metro Station. I've stayed in Nathan Hotel, which is on the opposite corner, but definitely this hotel is nicer.Genuine Expedia guest review
Friendly staff. In room free WiFi is very useful. I will recommend to all my friends and relatives.Genuine Expedia guest review
"Nice hotel close to shopping"
Nice hotel close to shopping and metro station. Didn't get a chance to hit the pool though because it was raining.Genuine Expedia guest review
"Excellent Choice for a Reasonable Price"
We have stayed at this hotel and surrounding hotels several times. The Eaton-Smart is very fine indeed. It is conveniently located, if you are coming from the airport on the Airport Express and take the free hotel shuttle K1 at Kowloon Station. Just a few steps from the hotel there are numerous bus stops that will take you straight down Nathan Road […] to ISquare and to the Star Ferry (buses 1 and 1A should do). Easy to get to MTR stations as well. Be sure to buy an Octopus card (a stored value card $150 HKD) which you can get from the booth at the Jordan MTR station, as well as many other places. The budget rooms are small, but very modern and clean. Internet access is excellent (both complimentary and $100 HKD/day premium), but you can ONLY connect one device to wireless, unless you have smart phone that can serve as a router to your other devices. During the usual checkin and checkout times the lobby is crowded and you will have to queue-up, but this is true everywhere (early checkin is not likely). Summertime the rooms may be slightly warm. Fantastic shaved ice and fruit desserts can be bought one block over from the Eaton near -- Woosung Street, 2, Yau Ma Tei, Hong Kong (paste into Google map to get directions). Try to understand and ignore the guys on Nathan Road selling suits, watches, etc. They are pushy, but they're also part of the Hong Kong experience. Starbucks on Nathan Rd. conveniently located a few steps away. Enjoy Hong Kong, one of the top places on earth! Read moreGenuine Expedia guest review
"would not recommend"
Second review attempt. What I booked was a Deluxe room with Queen size bed. What I received at check-in was a small room that barely fit a single bed. After two hours of dispute the hotel staff was able to provide a room with Queen size bed. Pros. 1. Bed was comfortable. Cons 1. Ethernet connection did not work so I had to use Wi-Fi which is slow. 2. […] Shower did not drain so after 5min there was stuff floating at my feet. 3. Smell of smoke was in the hallway and inside the room. Unfortunately I will not return. Read moreGenuine Hotels.com guest review
Well located, good breakfast buffet. Helpful staffGenuine Hotels.com guest review
"Compact but not tight."
I needed a place to spend the night after arriving on a long flight from the USA before proceeding to Guangzhou. This hotel filled my needs perfectly. The room was small, comfortable, and clean. The internet was fast.Genuine Expedia guest review
"Clean hotel close to night market"
I was given a room as requested - away from noise and elevators, non-smoking and with a king size bed. I was really appreciative of this. Front office employee was courteous and pleasant.Genuine Expedia guest review
Hotel is located a reasonable distance from most public transportation, and a shuttle is normally located at the Hotel. I found the Hotel Staff to be helpful and accommodating. Some rooms may be quite small, so it might be a good idea to ask for a room up-grade. The breakfast package was Continental and did not offer many choices.Genuine Expedia guest review
"Shame about the room layout."
The room design is very strange - there are two seperate cubicles for the shower and the toilet that open straight out on to the room and the cubicle doors aren't floor to ceiling so if you had a dodgy curry, the person you share a room with will know about it. Also, the room is tiny but I understand that this is expected of Hong Kong rooms. Lastly, […] I booked this hotel primarily because it was a VIP Access hotel and I was hoping to get some sort of extras or upgrade but I got nothing. Saying that, the hotel's saving grace is its location. The location was amazing and the staff were super nice. Read moreGenuine Expedia guest review
Value for money stay. Staff were efficient and helpful. Rooms were rather small but for this price in HKG. it's acceptable.Would recommend to others.Genuine Hotels.com guest review
"Great location small rooms for the price good gym"
I often stay here because it is close to Jordan Station, temple markets and food stall/street restaurants and generally a bit more cultrually friendly than TST or Mongkok. I booked a standard room this time which was pretty small with a very small bathroom and toilet all in one small area. There was vitually no hanging space for suits and shirts. I […] usually get an upgrade but to a bigger room but this time I didn't. Its good value for money with free wifi and good dinning options but I prefer to go next door to starbucks and or across the street for dinner. Read moreGenuine Expedia guest review
"JSL, Bay Area, California"
Glad to return to Eaton to find the consistency I can rely on. Room is small by adequate for one person stay.Genuine Expedia guest review
"For Business Traveler"
Price is right, convenient location, staff excellent, for business, room is too small!!!!Genuine Expedia guest review
"always a great experience"
Great location, awesome service and competitively priced.Genuine Hotels.com guest review
"A good hotel in a good location for a good deal"
The hotel is situated in the heart of Kowloon, right on Nathan road, next to Nathan hotel and the Novotel. The MTR subway is only 2 blocks away (7 min walk), the Airport express station is serviced by a shuttle bus. If you are looking for the typical Hong Kong type a feeling, even though being on Kowloon, is is a good choice to be. The rooms are spacious […] compared to other Hong Kong hotels in the same price range, the staff is friendly and always helpful. Read moreGenuine Expedia guest review
I liked the fact that this wasn't in the heart of the tourist area in Kowloon but things were still walkable. Pleasantly surprised by the contemporary style of the rooms.Genuine Expedia guest review
Close to the MTR, fantastic Chinese and Japanese restaurants in the hotel and great service.Genuine Hotels.com guest review
"We pretty much seeing what was planed to see."
I liked the idea of " green " , it save lots energy from earth, in this way, maybe can bring the cost down to guests !Genuine Hotels.com guest review
Clean and convenience location.Genuine Hotels.com guest review
"Great location in the heart of Kowloon"
Great hotel for the price right in the middle of what I like to do in Hong Kong. Easy access to moderately priced restaurants and the crazy Temple Street night market.Genuine Hotels.com guest review
Overpriced for such a small room. Rooms do not match the pictures on the website in terms of size and design. They look large enough and spacious but in reality are very small and noisy. You can hear the occupants from the room next to you constantly. Food was overpriced and unremarkable, as well.Genuine Expedia guest review
great hotel, great location I would stay there againGenuine Expedia guest review
"A something to share to all."
Of all the hotels I have stayed in the Eaton Smart would be the best so far. From check-in to check-out the staff were friendly and very attentive to all their guests. We made this trip to see Disneyland HKG and the Concierge made sure that we get there with ease. We will definitely recommend this hotel to our friends which I am sure will give them […] the same excellent experience. Read moreGenuine Expedia guest review
we took room # 1910 .... its big ,clean very ,good city view , big bed ...... we like EATON , we are very confort and satisfy in this hotel all the people are very friendly starting from the reception till checking out and getting taxiGenuine Expedia guest review
"Very convenient location"
Very convenient location. The airport express bus stop is right outside and the Jordan station is just a few minutes by walk. Hotel is contemporary. I would definitely stay here again.Genuine Expedia guest review
"New style not that great"
Got a room with the updated style where the shower and toilet were separate stalls. Bed was next to wash basin separated by a hospital type cloth separator. Lighting was bad as once you open the light to go to the bathroom at night, it just shined through. Overall room is small and although updated, provided no new ambience.Genuine Hotels.com guest review
"Small but close to all"
It was close to all.. Food and transportation. The only drawback, the size of the room. I could barely walk around the room. No space to put luggage. But I think that is norm for most HK hotel rooms. Service was normal. They were kind enough to let us leave luggage for a few days upon around our side trip to Thailand.Genuine Hotels.com guest review
The location can't be beat --- close to subway stations and bus stops, surrounded by restaurants and shops including the wonderful Temple Street night market, and on the route of the free city shuttle that takes you to and from the Airport Express train. The lobby restaurant is bright and airy, the free WIFI and computer use is a bonus, and the staff […] is friendly, efficient and helpful. Our room was very small but the queen bed was comfortable.The only complaint I have is the awful smell of smoke in our non-smoking room from time to time. It did not appear to come from smokers in adjacent rooms. We noticed smokers congregating outside the entrance of the hotel where the air intake of the HVAC system appeared to be. So smoke could have been sucked up into the HVAC system and piped through to the rooms. We hope management rectifies this. Read moreGenuine Hotels.com guest review
"One of my favorite hotels"
Had a problem with reservations so given a super upgrade! Fantastic buffet, a bit on the expensive side, but worth it. I love this hotel and wouldn't stay anywhere else in Kowloon or Hong Kong except when I am just connecting through and have to stay out by the airport. I come back here again and again. Gym on the top floor is first rate. Nice pool […] on the roof, but a little cool this time of year. Read moreGenuine Hotels.com guest review
"Great location and friendly staff"
This was my 6th time staying in this hotel. I like it location and high quality of customer care.Genuine Hotels.com guest review
"Better choose a different hotel"
I was eligible for the Expedia VIP room upgrade option, and I booked this hotel more than a month in an advance and I didn't get any upgrades. The room that I got was remodeled recently but the floor plan is very inconvenient and bathroom has no privacy at all. Hotel staff were not very helpful and friendly. I won't stay in Eaton Smart again.Genuine Expedia guest review
"Good location near the night markets"
Good location near the night markets (Temple Market, Jade Market and Ladies Market) and the subway stations this hotel was a good choice. We opted for a Club Room (breakfast buffet, tea and evening cocktails) and were on the 15th floor in a large room with a curving wall of windows. It was a little noisy as the room overlooked the main access to the […] Victoria tunnel (ask for a city view , an xx10, we were in an xx01). The breakfast buffet was good with a wide selection of both hot and cold food with eggs and pancakes made to order,the service was also good. We also ate in the lounge and were surprised with a very good meal, the lobster mac n cheese, the club sandwich and the nasi goring were very good. Located right off Nathan Road and easy access to the subway made this an easy starting point to do business and sightsee (we rode the tram the the Giant Buddha and would definitely recommend it). Read moreGenuine Expedia guest review
"good, but rather basic"
The hotel is trying to economize too much under excuse of being "green".Genuine Expedia guest review
Efficient hotel, got a one day stop, and Eaton upgraded my room to a suite for no charge.Genuine Hotels.com guest review
"Small Rooms-Great Location"
Small Rooms, but clean rooms in a great location. Did not have the breakfast because we thought it was expensive. We ate at the restaurant across the street and had good food at an inexpensive price.Genuine Expedia guest review
"Great hotel for couples and families!!!"
The bad things about the room was that the amenities were not enough, for example, tooth brush, razors and others.Genuine Expedia guest review
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