I live in Dallas my husband and I like to stay at different hotels and this is not what I expected the customer service was great the room was clean I had to call for them to clean my room daily because they said they don't only clean every other day and the valet driver took change out my car. So just an ok stay.Genuine Hotels.com guest review
Has character and charm. Not your standard chain hotel. Liked the older antiques and older windows in the rooms. It gives it charm. Nice staff and friendly atmosphere. I will definetly stay here again.Genuine Hotels.com guest review
Rooms were spotless, décor was restful & elegant, hotel staff were friendly & pleasant. History of the establishment was a plus and the building is beautiful.Genuine Hotels.com guest review
"Great Location and beautiful hotel"
Staff was very helpful and food was fantastic - rooms were very niceGenuine Expedia guest review
"A nice place"
Nice 102 year old Hotel. Rooms were nice and clean. A little wear but it is 102 years old. We very much enjoyed our stay. Staff was very accommodating and helpful. I would stay there again.Genuine Hotels.com guest review
Very well maintained property in heart of downtown Dallas. Easy and very courteous check in/out. Responsive valet parking. Excellent bell hops. Knowledgeable staff made this trip very comfortable and enjoyable. Love the property and location with it's proximity to good restaurants and for us local hospital where we had family being treated. Could not […] ask for a better price! Read moreGenuine Hotels.com guest review
"Nice Downtown Hotel"
Comfortable, inexpensive downtown hotel. Watch billing closely though - we had trouble with our billGenuine Expedia guest review
"Great location old hotel"
Great location however this is a very old hotel. While the bedroom was nice the bathroom is in great need of an upgrade. The house keeping staff is very friendly and so are most of the hotel staff.Genuine Expedia guest review
"The worst hotel in the world"
Very bad I travel a lot coz I'm a pilot a never seen a hotel so bad like this !!Genuine Expedia guest review
"Wonderful weekend - great location"
No complaints or improvements. Everything was wonderful.Genuine Expedia guest review
My only complaint is I didn't feel like our shower had hot enough water... But when the person sharing the room with me took a shower he said it was fine. It may just be that I like my showers really hot, and it's probably fine for most peopleGenuine Expedia guest review
"Where's the hot water"
We have stayed at the Adolphus four times and up till now we were happy return customers. We were back in Dallas on May 16, 2014. and had booked a room for 2 nights. When checking in we were told that the King bed room we booked had no view and would we prefer a queen with a view. We agreed with the option of getting the King if we didn't like it. After […] looking at the room we immediately called down and said we wanted the room with the King. Now it was no longer available. When leaving after our second night our morning shower was cold. Yes that's right, COLD! They did make amends for the cold shower and was told the GM would call about the room. It has now been 1 week and we have not heard from them. I would like to add that the staff at the Adolphus has become very lazy and by their comments I think they are resting on their laurels. Read moreGenuine Expedia guest review
"No Hot Water!"
If you enjoy hot showers, keep looking. Manager was rude as well. I'll never consider staying here again.Genuine Expedia guest review
I was first impressed with arrival at the Adolphus. Then saw the front desk needs training. Polite but lame Also charging for Wifi in 2014 is a bit of a joke.Genuine Hotels.com guest review
"Nicest hotel I've ever stayed in"
The place is absoultly elegant !!! Even if you don't stay there it's worth going in to see the pictures in showcase of the celebrity's that have !! The Queen of England, U.S Presidents ,movie stars! AmazingGenuine Expedia guest review
The Adolphus is first class....thanks for a great stay!Genuine Hotels.com guest review
"Close to many sites"
I have stayed at this hotel before and absolutely loved it. But this time was different. The only complaint I have was the Valet service was incredibly slow and chaotic. I would expect a prestigious hotel as this to have it together better.Genuine Hotels.com guest review
"A winner with atmosphere & location"
The best historical hotel in Dallas. Spacious corridors & rooms. Wonderful foyer for drinks, afternoon tea, or just people-watching. Eating in the hotel varies from the famous French Room ($165 for tasting menu with wines) to the Rodeo Bar & Grill ($16 for burger, fries & beer). Breakfast is a la carte, and service varies depending on how busy the staff […] are. Our room was perfectly clean - and cleanliness should not be confused with some aging in the facilities. A wonderful place to stay - good enough for Queen Elizabeth II (1991) and certainly good enough for me. Read moreGenuine Expedia guest review
the bed was the main thing keeping the rating down, mattress was only OK, not very nice.Genuine Expedia guest review
Great! Stay here !Genuine Hotels.com guest review
Adolphus is an elevating experience with its old oak massive rooms, its exemplary French Room restaurant, its historical significance. I thought the service was standard for this size hotel. Our room had a water problem, with both hot and cold bathroom taps running quite hot. Management did offer to change rooms with an upgrade, a gracious step. I will […] definitely return. Read moreGenuine Hotels.com guest review
We loved this hotel and will stay there again. The staff were all very friendly and proffesional. We were upgraded at check in and our room was large and very convenient to the elevator. We had to wait quite a long time to check out on Sunday. More staff in reception would have been helpful. The drive in area was very congested at times, so we were […] picked up curbside. It would have been nice to have an outdoor bench for guests who were waiting for their ride. The food at the breakfast buffet was very tasty and still hot. The breakfast buffet was very reasonably priced, although selections were quite limited. All in all, a vey pleasant weekend in Dallas! Read moreGenuine Expedia guest review
The Adolphus is a wonderful hotel where the guest is highly respected and treated as if they always stay at the Adolphus. From the time you drive up to valet to the time you leave the hotel, there is nothing but smiles and wonderful attitudes all over the hotel.Genuine Hotels.com guest review
Little dated but great bed clean rooms and a great nice upgrade. Great value!Genuine Expedia guest review
"Middle of downtown Dallas."
No free wifi is absurd. The cold water was warmer than room temperature. Pretty gross to drink.Genuine Expedia guest review
We spent one night at this grand old hotel while in Dallas. It was charming, and the staff at breakfast was very attentive. They even have a courtesy shuttle.Genuine Expedia guest review
"Great place to stay"
Hands down the most attentive hotel staff I have ever dealt with. Very clean nicely laid out. Valets were very friendly. Staff is definitely a five star crew. Hotel room was very nice. Only complaint was the all night every five minutes banging noise on the other side of our bathroom wall. Other than that, excellent. Priced very affordable for this […] level of service Read moreGenuine Hotels.com guest review
We got a great deal on this hotel so my one complaint is minor. Room was large and comfortable. The staff was great. The only problem was no COLD water in the room. Unusual to only have hot water out of vanity and shower., but otherwise fantastic for the price.Genuine Expedia guest review
"We love this "old" hotel."
We love old hotels and this one especially. We had our daughters wedding reception there. The room we had this last weekend was very large & comfortable. The bath room fixtures were a little tired. We will continue to stay there when we are in Dallas. Loved sitting in the lobby late in the evening. We saw 4 brides come thru - that was fun.Genuine Expedia guest review
"Front desk guy a"
Front desk guy wasn't accommodating, unprofessional. I felt like I was checking in at Motel 6, the bathroom has rust in toilet handle, dirty and screeched up toilet not clean and dusty. I feel like I should be charged.Genuine Expedia guest review
The hotel was great. The check -in and out was quick.Genuine Hotels.com guest review
"Historical Downtown Hotel"
Very hospitable and enjoyed our stay. Staff was knowledgeable and friendly and helpful.Genuine Expedia guest review
We really enjoyed our stay. It is a beautiful old hotel. It is handy to everything and easy access if you wan to go to the Bush library or the stockyards in Fortworth only a short drive. Would stay there again if I ever go back to Dallas.Genuine Expedia guest review
My car was not properly taken care of by the valet. Side swiped and major damage to the bumper. It took 3 days for a phone call back about the incident. Be cautious.Genuine Hotels.com guest review
"located in convenient downtown Dallas."
Great room, spacious and very comfy bed and pillows. Even had a walk in closet.Genuine Expedia guest review
"4-Star Hotel.... ABSOLUTELY NOT!"
am so disappointed and appalled by the entire experience. I feel as though Expedia needs to provided significant compensation/refund based on the evidence I have provided. This is not just a complaint, this is a photo documented explanation of the disgraceful nature of the accommodation that were advertised as " A distinctive establishment that will […] bring you the premium service and amenities sure to make your stay more comfortable and convenient. Properties may be located in the hub of the city, resort areas, or near points of interest.Our 4-star hotel suppliers include Intercontinental Hotels Group, Hyatt, Omni" I have never stayed at an Intercontinental, Hyatt or Omni that had any of these issues, and categorizing this hotel in the same group with those brands is a gross insult to those brands and falsely advertising this hotel. My intent when booking the rate was the location of the 4-star hotel given the nature of our business in Dallas. This is not a comparable accomodation to that of the advertised Hyatt, Hilton or others. Read moreGenuine Expedia guest review
First class service , lots of hangers & towels. Thought I saw a ghost . The dining in French Room is an unforgettable experience . Herbalife President Team, Lisa Van CGenuine Expedia guest review
The stay was wonderful and immensely pleasant! Thank you!Genuine Hotels.com guest review
"Nice and close to Kennedy exhibit and museums."
Went to museums and Daley plaza. Both are in walking distance with restaurants all around.Genuine Expedia guest review
"Dark and hot"
Broken main room light, had to trip around in the dark to find bathroom light. Room light was unplugged because switch was broken and would not turn off. Staff knew this because they had to have unplugged it. Air conditioning blew all night but no cold air. Very frustrating and HOT!Genuine Expedia guest review
"Beautiful elegant hotel"
Good experience. Staff was more than helpful! Elegant turn of century hotel.Genuine Expedia guest review
"Retro hotel with fine dining"
Old hotel renovated with an old world style. The French Room restaurant is a gorgeous fine dining venue with artwork on the tall ceilings - dinner for a mere $60 per person, nice deal for that style. Watch our for the $28 valet parking which is the only parking option.Genuine Expedia guest review
"Very elegant and classy hotel."
I had a wonderful experience. I recommend this hotel to anyone looking for a quiet beautiful hotel.Genuine Expedia guest review
"They gave us the "pet room""
I stayed here last year and booked the same two queen bed deluxe room. It was great, very nice I had to bring our dog this time and they clearly gave me the lackluster pet room. Too hot, no fridge, broken shower drain Still waiting for the manager to call meGenuine Hotels.com guest review
"Beautiful old hotel"
Beautiful old Hotel. We had excellent service from everyone at the hotel, very kind and professional service. But, the hotel could use some updating. The bathroom & bedding was very nice and up to date, but, the carpet, furniture, paint etc. could be updated. The hotel was beautiful old and nostalgic but could use a touch of remodel in some areas.Genuine Hotels.com guest review
"The Adolphus during 2014 Final Four"
Staff was extremely helpful and friendly. Quick car transport around the general area was a great touch. Would recommend HIGHLY for those looking to be within walking distance of main dt attractions..Genuine Expedia guest review
Such a great hotel! Friendly staff who are willing to assist you with restaurants and sight seeing. I will always stay here!Genuine Hotels.com guest review
All the staff were relentlessly positive and helpful, even with the onslaught of the Final Four hordesGenuine Hotels.com guest review
"Like the location"
Cold water was so hot could not enjoy the stay or use the bath tub.Genuine Expedia guest review
My reservation was for two queen beds. Instead, we had two full beds. The room was also suppose to have a small fridge. Nope. Just an ice bucket. What a disappointing romantic weekend. The hotel is beautiful, but this was a real disappointment.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )