"ok hotel but could improve to great"
This hotel could of been rated better if it wasnt for a few things. First, the in ground parking is in very tight parking garage with a lot of tight spaces in only 6 story parking garage. I highly suggest parking in a neighborhood lot. Second, upon our late arrival, we wanted to order room service. To or spectacular surprise the menu pages were sick […] together. I walked downstairs to lobby to get a new menu. I told the clerk that how do I know the pages weren't stuck together with someone's personal juices. He dropped the menu and ordered me another one sent down to my room even though I was already in the lobby. I had the same issue requesting a toothbrush. 3rd, simply checking or was a long process. The adjacent restaurants are are what make the hotel great. But I do they work independently from hotel. The location of the hotel is walking distance to many restaurants and a mall.. the staff did make an attempt to correct immediate problems which the reasons just slightly. There are better hotels in the area. But this one is ok if you can forgive the minor problems like sticky pages, a pain in the rear parking garage Read moreGenuine Hotels.com guest review
We were very satisfied with our stay. Staff was friendly and professional, the room was clean and modern, the location is convenienthe. This was our second stay and we will be bacK. Warm cookies are check in are a plus too.Genuine Hotels.com guest review
The hotel was beautiful, the staff were friendly and welcoming, and the rooms were neat and clean. The only downside is it is a bit of a walk from the entertainment district. In the summer the walk would be no problem! We just happened to visit during the coldest weekend (-10 degrees F) of the winter! It does have a better central location for exploring […] the entire city. Read moreGenuine Hotels.com guest review
"Lovely, nice location"
A lovely hotel in the heart of the city, in walking distance to major venues and U of T. Wifi a bit spotty though...Genuine Hotels.com guest review
Best bathroom in any hotel I have seen. Very clean, comfortable and close to food and entertainment.Genuine Hotels.com guest review
"Honest impression of hotel"
Hotel was nicely remodeled, staff very polite and helpful. Did not make use of the spa therefore no comment on that. The bar/restaurant nicely done, Bar was more comfortable than restaurant ~ restaurant felt more like a cafeteria layout. Burger at the bar was delish! Breakfast at the restaurant was bland...nothing exciting or super delish. The room […] was cozy ~ nice finishes, not allot of room for luggage storage. Was not impressed with the bathroom and the amenities, the layout is very small, vanity was odd vessel and faucet set too far back, made if difficult. The old or cheap iron provided in the room was junk, ruined a very expensive blouse. Read moreGenuine Hotels.com guest review
everything was great! no cold water for a while late at night, but otherwise, the rooms are ridiculously well-decorated, beds are more comfortable than my own, and service is excellent. definitely would stay again.Genuine Hotels.com guest review
Very helpful staff, especially Diba! Very clean room, good location.Genuine Hotels.com guest review
Fairy good!Genuine Hotels.com guest review
"NYE in Toronto"
This was our first time in Toronto for NYE. We had a great time. The hotel was in walking distance to the square where you could find shopping and restaurants. The staff at the hotel was very accommodating. The rooms were nice- modern, clean and comfortable.Genuine Hotels.com guest review
Absolutely wonderful customer service and hospitality. You will be welcomed and treated with kindness and respect. My colleagues and I have coined this property our home away from home.Genuine Hotels.com guest review
The hotel is near the Toronto City Hall and convenient to downtown business and offices. The staff made me feel at home and I did. Front desk staff, food and hospitality were top notch. Room service and housekeeping were great. I would recommend this hotel to friends and plan to stay here next time in Toronto.Genuine Hotels.com guest review
Overall, a very nice stay. Hotel is in walking distance of many destinations. Staff was pleasant and accommodating. Fitness center was a bit limited. Other than that, a-ok!!Genuine Hotels.com guest review
"Good Value - Would Stay Again"
Room was nicely appointed and the fitness center and pool were high quality although it was a bit odd that I had to walk past a conference reception to get to them. It's not the Hilton a block away but it is a good value considering the location.Genuine Hotels.com guest review
"Worth the stay"
Front Desk Staff very helpful.Genuine Hotels.com guest review
"Nice hotel close to everything"
The staff were very accommodating and room was great!Genuine Expedia guest review
"First trip to Canada"
Only one complaint....needed more lights over large mirror in bedroom. Not bright enough to apply makeup if someone else is in bathroom. Otherwise, room was great. Bed was wonderful.Genuine Hotels.com guest review
Great room for a great price. The room itself was perfect. There's a nice little bar in the hotel as well, but we only went in quickly one night and the server didn't acknowledge us for a few minutes, and it wasn't even busy in there. Great location downtown, super close to the Eaton Centre.Genuine Expedia guest review
"Don't plan on having a good shower."
The hotel stay for the price was marginal at best. The "water saver' shower was horrible. I would not recommend staying at this Double Tree. We have stayed at other Double Tree hotels with great satisfaction, not the one in Toronto.Genuine Expedia guest review
I called to cancel one day of my reservation and keep the last two days confirmed. However, when I was on my way to the hotel the next day I called again only to find out that my entire reservation had been cancelled. Needless to say I was upset, this would mean that I had no place to stay the last leg of my vacation in Canada. I wish I could remember […] her name because she was very calm and very helpful in keeping me calm as she reinstated my reservation and saved my vacation! My stay was pleasant and my room was more than adequate. Read moreGenuine Expedia guest review
"The best Hotel we've stayed in a long time"
Great location, superb staff, loved everything about our stay.Genuine Expedia guest review
"nice hotel, but larcenous phone rates"
Nice hotel, but charged me $28 for a 5-minute phone call to a toll-free number in the United States. And the hotel bar told us that they were closing at ca. 10 pm. When we came back (after a long walk in the rain), there were still people in the bar.Genuine Hotels.com guest review
"Great location, comfortable stay."
Good central location, close to subway stops and within easy walking distance to shopping and restaurants. Off the main street so quieter than some in downtown TO. Super comfy beds, clean rooms. Elevators were a bit slow but other than that, we enjoyed our stay a lot.Genuine Hotels.com guest review
"Overnight stay in Toronto after flight w/Porter"
Getting through Toronto traffic to the hotel was horrific and it was only 1.6 miles from the island airport. We chose Hilton because we love Hilton beds..and we weren't disappointed. We chose to be waited on @ breakfast, rather than choose the buffet, and had a wonderful leisurely meal. Our only difficulty was opening doors and drawers. The cabinet […] designer did not allow depth for fingers to pull things open. Read moreGenuine Hotels.com guest review
Reservations was in place and everything went well.Genuine Expedia guest review
"Great location with a Chinese restaurant"
This is a very great location if you decided to play around Toronto, and do some shopping in Downtown Toronto. They have very friendly staff, all you have to keep in mind it is you have to pay for parking, wi-fi, breakfast, etc... I love the food in that Chinese restaurant in the hotel.Genuine Hotels.com guest review
"Had a great stay!!!"
This hotel was perfect for my trip to Toronto. This was my bf first trip to Canada and we were also celebrating his bday. The hotel was in the perfect location, it was walking distance from the main shopping centers, pubs, and restaurants. It was also super close to the coach bus terminal and the metro system. The hotel itself was very clean, accommodating, […] and the staff were very professional and nice. I'll definitely be returning here on my next trip to Toronto Read moreGenuine Hotels.com guest review
"Expensive parking garage"
29 dollars per day,for parking your car in hotel parking lot.Nearby parking lot also expensive. Room small for the price.Genuine Expedia guest review
"A very relaxing weekend"
Throroughly enjoyed my stay. Clean, convienient and the friendliest staff. I will stay here again for sure!Genuine Hotels.com guest review
The room was small but nicely decorated, clean and had a super comfortable bed. The staff were very friendly and helpful. The location was great. We either walked or took public transportation. Never once used our car.Genuine Expedia guest review
Excellent hotel.. Nice staff.. Great location.Genuine Hotels.com guest review
Good downtown location, walking distance from Eaton center and waterfront, close to Rogers Centre, restaurants. Just don't expect to drive around, Toronto is worst than NYC to drive in as there's no real subway system.Genuine Expedia guest review
"Great location. Very comfortable and clean."
Most comfortable bed I've ever used. Room very clean and comfortable. Only improvement needed is blocking noise and light from hallway. Room 501 had a large gap at the bottom of the door.Genuine Hotels.com guest review
Front desk was wonderful. Had a great experience but rooms are kind of small, but the experiences offered in the hotel are magnificent and everything else. Don't have a single bad word to say about my stay.Genuine Expedia guest review
Nice hotel, but we had some issues with check in and the wait. There was a long line going down the steps of people waiting to check in. Quite a few people cut into the line and were not told by the staff behind the desks that there was a line and they should go to the end of the line. The wait to check in was about 20-30 minutes. In addition, we had […] a long wait for breakfast the next morning. People behind us were seated before us and we had to remind the hostess twice that we were waiting for a table. Read moreGenuine Expedia guest review
We went to have dinner at the Medieval Times and really enjoyed that and the hotel was excellent and the free cookies were so delicious!! Great time!!1Genuine Hotels.com guest review
Good hotel in a great location. Near most sights and a couple of blocks from 2 subway stations. Also lots of excellent restaurants near by.Genuine Hotels.com guest review
"Perfect weekend getaway stay!"
Staff so welcoming. Parking was conveniently located directly underneath hotel and added to room charge upon check-in. So much easier to navigate check in, parking, to allow us more time to "enjoy Toronto!" Hotel staff professional and welcoming. We will return again. Thanks!Genuine Expedia guest review
"great value in the center of Toronto"
We went as an older couple for a vacation. The hotel was located in the center of Toronto, near the subway and other transportation. We never took our car out of the garage the whole 3 days.Genuine Expedia guest review
Great experience! We felt pampered, and every need was met. The staff was friendly, and went out of their way to answer any question we had and to provide us with a wonderful stay.Genuine Expedia guest review
it was fantasticGenuine Hotels.com guest review
Overall is an ok experience. Staff members were friendly. Although i didnt like the fact that house keeping was right next door... there was a lot of banging and noise i heard in the duration of my stay at the hotel. And during check out a female front desk member was unpleasant and rude with facial expression and overall service. Besides that it was […] good. Read moreGenuine Expedia guest review
"Excellent TIFF location"
We had a wonderful weekend stay attending Toronto International Film Festival! The room and bedding were beautiful. The parking was convenient and not costly. Staff and quality of service a delight, and a great location to everything. I hope to return.Genuine Hotels.com guest review
"Perfect for our weekend getaway"
This hotel was very nice- clean, comfortable, and in a great location. I would certainly stay there again!Genuine Hotels.com guest review
While my stay in the hotel was pleasant the attitude of the bar staff was somewhat mystifying. Within the bar area was a set of soft sofa's surrounding by a table upon which was a large sign indicating for groups only. With now where else to sit my client and I sat down only to be advised in no uncertain terms we shouldn't be sat there. When it was […] politely confirmed there were no table or seats available to the somewhat standoffish waiter we were told we would have to move if a group arrived. While I understand the need to accommodate groups as a paying customer who I assume uses the same financial method of payment I was horrified to be treated this way. After being in sales for more than 30 years I am currently aware the customer is who keeps me in employment. I think some attention should be given to this premise in the case of the individual concerned. Read moreGenuine Expedia guest review
Attractive hotel with comfortable, clean rooms. Ask for a corner room - they're not any bigger, but have more windows so not so ordinary. Staff was very accommodating and had good ideas about restaurants, etc. AC unit was effective but will blow you away with frigid air when you turn it on, so it was hard to get the temperature just right. AC unit needs […] a deflector of some kind to shoot the air up into the room rather than right across the bed. In-house restaurant was good but pricey, especially for breakfast. Skip breakfast there and go to Tim Horton's a few blocks away. Hotel is on corner of Chestnut and Dundas, and the very busy entertainment/shopping Yonge Street is about three blocks east. The huge Eaton Centre shopping complex is there. The airport shuttle stops right outside the hotel, so it's convenient if you're flying in. Read moreGenuine Hotels.com guest review
"A Room with a View and in the middle of it all!"
Now I was prepared for how small the rooms were from reviews on another website we all use. LOL. However, though a little on the smaller side, I had the best view... The CN Tower! I could lay in bed at night and watch the tower's LED Light Show. The room was clean, the staff were fantastic and we were just three blocks from Toronto Eaton Center and […] about a 15 minute walk to the CN Tower. The area was not scary. It felt pretty safe to me. The bed was comfy, firm, but comfy. The bathroom was spotless and a fantastic, large, lighted mirror. Bottled water in room was free. Never went to the restaurant, so I am not sure how it was, however it was packed every night, we walked by. The Pool was clean, with amazing locker/shower rooms. Just wished it was open until 11 at night. We only got to use it once. I am a transplanted Canadian, living in the US and staying at the Double Tree on Chestnut in the middle of Toronto made this homesick Canadian happy. I can't wait to go back!! Read moreGenuine Expedia guest review
We were upgraded to a sweet for no charge. One reason it was my wife's 50 bday. Second was I always stay at Hilton hotels as as rewards member.Genuine Hotels.com guest review
"Great location easy walk to everything"
We were upgraded to a luxury suite no charge. My wife's 50 th bday. Will always stay at hilton hotelsGenuine Expedia guest review
"All I Wanted"
Check in was quick and easy. Parking is nearby. There's a convenience store across the street. The bed was comfortable. The room was clean. The staff was friendly and helpful. There are many places to eat around the hotel. I'd go there again.Genuine Expedia guest review
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