"Very pleasant stay"
This was just what I was looking for; comfortable, clean, but do check if there are any outdoor concerts scheduled in the nearby stage!Genuine Hotels.com guest review
Service could have been a bit faster. Free continental breakfast would have been nice. Perfect location. Beautiful room. Altogether a great value! I would stay again & recommend to others.Genuine Hotels.com guest review
We booked 2 nights last weekend. For the cost of a regular room with a Queen bed, we were upgraded to a suite on the 25th floor with a dining room, kitchen, living room, King bedroom, and 2 bathrooms. I guess it was just luck of the draw, but we were blown away. Everything was clean and in great shape. Great location downtown. Thank you, Double Tre […] e! Read moreGenuine Hotels.com guest review
"Great hotel overall"
Very clean with a modern design, this hotel was close to every place we needed to go. Staff was very friendly and eager to serve us in any capacity. The only issue we had was the fact that we could not connect to the hotel Wi-Fi. We called the service department several times over the few days we spent at the hotel, and we never received Wi-Fi connectivity. […] However, we were given complimentary continental breakfast because of the Wi-Fi's lack of functioning. Read moreGenuine Hotels.com guest review
"excellent but slightly marred by other issues"
I very much loved the hotel. The location could not be better. The staff were lovely people. But we had to pay $30 for parking each day. On the internet this piece of information should be very prominent. We had to discover this when we arrived at the hotel.Genuine Hotels.com guest review
"great for travelers who want a little comfort"
The room was comfy and we enjoyed our stay. Nothing extra, just a basic, clean and well attended hotel.Genuine Hotels.com guest review
"Room was nice but new fixtures on closet & drawers"
Location great room ok but new fixtures on closet & drawers very awkward & kept sticking - bad design even though they look nice. Bathroom sink also awkward design. Extra taxes on bill very surprising as we were told rate included all taxes. Who should we talk to about this? Would seriously not consider staying at this hotel if excessive tax not refunded. […] Thank you Read moreGenuine Hotels.com guest review
Very good hotel. Less expensive than some comparable hotels nearby.Genuine Hotels.com guest review
Nice location, clean hotel. Parking was quite difficult.Genuine Hotels.com guest review
"Close the floors when renovating"
Not necessary to be bothered by drilling and pounding when trying to napGenuine Hotels.com guest review
"clean and new"
My stay was excellent. My only complaint is that the elevators took a long time in the morning, and some of them had some issues with the doors opening and closing as it someone was holding open the door when they weren't. Otherwise, great stay.Genuine Hotels.com guest review
"Great place to stay in Toronto!"
Great hotel in a good location, close enough to walk to alot of things to do in Toronto.Genuine Hotels.com guest review
I had stayed at this hotel before when it was the Metropolitan. At that time it was OK but a bit rundown. Now it has been redone, the rooms are modern and clean and the fitness center has new and more machines. Very nice and still affordable.Genuine Hotels.com guest review
"Not bad for the money"
Overall happy with the hotel except its check-in time of 3pm and after was inconvenient for me who arrived in Toronto ~6am from a re-eye flightGenuine Hotels.com guest review
"Great new rooms that have been redone"
Bed was extremely comfortable and was easy to catch public transport or to walk around. 10 - 15 min walk to financial areaGenuine Hotels.com guest review
"Newly Renovated, excellent Staff"
Yummy cookies from a thoughtful and welcoming staff. The room was clean and nicely redone. There must have been some finishing up to renovations on higher floors though, because we could here it on Monday morning. Overall, it's worth the price. The location is very good. If you have a car, there is a well priced parking garage just a block away for […] 1/2 the price of the hotels rates - ask the front desk and they'll tell you all about it, they are super friendly. Read moreGenuine Hotels.com guest review
Very nice hotel, very clean and newly restored, nice lobby . The pool was very nice, the room was a bit small but spotlessly clean. The parking was tight but that is what a big hotel in downtown is like. The breakfast served in the restaurant was terrible at $54.00 for two people they should be ashamed. All in all it was a good experience.Genuine Expedia guest review
Our room was not yet available so we got an upgrade!Genuine Expedia guest review
The staff here is excellent. Everyone was more than willing to do whatever they could to help!Genuine Expedia guest review
"OK hotel, great location."
Hotel is old and some floors are still in maintenance, room is tiny and no complementary slippers. I had to try more than 5 different floors to find a working ice machine. Location is good on the other hand, walking distance to China Town, lots of cheap/delicious food around the corner.Genuine Hotels.com guest review
"Great for the money and comfortable"
I was received well and allowed to check in prior to time; checked out late for free. Staff very professional but friendly. They gave me clear directions to where I needed to go for the conference, great location in relation to this. I got a real lovely room with plenty of light (three windows) as I hate darkrooms, and away from the ice-making machine […] on the same floor. Pure luxury on bed and bedding and towels. All staff from porters to waiters were attentive to customer needs; the place is clean and well lit with dining facilities open till late. The newspaper every morning was useful for knowing what is going on Read moreGenuine Expedia guest review
Pros: clean, comfortable, good location, nice view, nice decor, friendly and helpful staff. Cons: a surprise cost on in-room wifi, too much at 12.50 a night, maid service tried to come at 8:30am, very limited TV, climate control wouldn't stop blowing cold air unless the heat was on, local calls were not free.Genuine Expedia guest review
I loved everything from the room to the food and the staff was eager to help. The only reason I gave this hotel a 4 is because they have underground parking which is fine but it was hard to find the elevator/stairs since they share it with the apartments next door. When I finally found a spot the next day I got a ticket for not registering the car with […] the lobby which is not true since I had given them my license tag number when I paid for the service. I guess the girl forgot to add it to the list but, they took care of it for me which was nice and finally registered my car a day and a half later. Read moreGenuine Hotels.com guest review
very good, but toronto is too expensive....the neighborhood has no foodGenuine Hotels.com guest review
Everything was wonderful EXCEPT there were two cold air openings near the heater which froze my son's toes to death. He was hardly able to work at the desk because of how uncomfortable it was.Genuine Expedia guest review
Hotel service was a bit weak...not enough wash cloths, toiletries etc.Genuine Hotels.com guest review
Room was beautiful ! Everything was brand new. Bed was extremely comfortable. Great staff. Dinner in the pub was delicious. Would definitely stay here again!Genuine Hotels.com guest review
"New but not great"
Brand new renovated room. However room was not ready for checking until late in the afternoon. Staff gave me advice not to book through Expedia if I wanted to be treated like a hilton member. There are no closets just hangers with weird hooks.Genuine Expedia guest review
Good place to stay if you must stay downtown, breakfast USD. 25. To expensive for what you pay.Genuine Expedia guest review
We moved to this hotel for our second night in Toronto. The first hotel was supposed to be four stars, but it was a nightmare. The Doubletree was clean, the staff was extremely friendly, and our newly renovated room was perfect. The bed was very comfortable, and the sheets were amazing... Seems like a small thing, but goes a long way towards a great […] nights sleep. The room had a decent view and had all of the amenities you would expect from a higher end hotel. I travel a lot for work and this suited all of my business needs, while being very comfortable for a long weekend away. Restaurant was decent and has a fabulous server that made the experience even better. Excellent value for the price Read moreGenuine Hotels.com guest review
Hotel was very out of date. Walls were ugly pink and looked very dirty. Double tree was recommended by co workers but very disappointing. Safe to say I will not stay again.Genuine Expedia guest review
Hotel was well located to musuems, shopping at Eaton Center, and theatre, and Chinatown. Staff was most helpfull, and there is a great (not to be missed) Dim Sum Restaurant within the hotel. Doubletree warm cookies were welcomed !!Genuine Expedia guest review
When I booked my reservation, it was under the name Metropolitan Hotel. Yet when I drove to the address, all I saw was the Double Tree sign. No one informed me that the name had changed, so I drove around the building for about 10 minutes until I decided to go in. The person at the front desk was on the phone, and simply glared at me until he got off […] the phone several minutes later. The parking garage is poorly maintained and laid out. If all of that doesn't disinterest you, the rooms are very nice. Its just the staff, and the rest of the facilities that are terrible. Read moreGenuine Hotels.com guest review
"Great location and superior staff."
Great ethnic food shops, the AGO, and Chinatown in one direction, and all of Downtown in another, make this hotel a terrific starting point for experiencing Toronto on foot and at a reasonable price. A large interior renovation is currently in progress so don't expect a lot of amenities (e.g., pool, fitness club), but the very friendly and knowledgeable […] staff makes up for any missing extras. Read moreGenuine Expedia guest review
The hotel rooms have been remodeled. And they look awesome. Super modern and minimal look. Updated. The only thing was that housekeeping didn't replace our wash cloths in the bathroom and there were dirty wine glasses on the floor outside the door to our room the whole two nights we were there. Location is awesome. Walk to Kensington Market, Art Gallery, […] great shopping on Queen street- it's all within a 10-15 min walk. desk staff was helpful. Even beeter is the sweet grocery store located around the corner and starbucks. Read moreGenuine Hotels.com guest review
The hotel was undergoing renovation during my stay, and workers were able to perform work from 8am-6pm, so if you are planning on being in your room at all during the day, this may not be the one for you. Also, my final day, the water broke for at least some rooms in the hotel (mine was included in this) and I was unable to shower before I left. Be […] very careful with this one! Read moreGenuine Hotels.com guest review
"Loud and Unreliable"
Don't stay at this hotel if you're a light sleeper. The walls are thin and don't act as a noise barrier at all. I was located near an elevator, and I could hear every time the elevators stopped on my floor, and the people talking as they got out of it. All night long. It didn't help that they were doing construction on the floor above me during my stay, […] which meant all day there was pounding of hammers and the water would sporadically shut off, come out brown, or come out only cold. I was given no warning of these water or noise issues when I checked in, and the front desk was unhelpful when I called downstairs for info about the issues. I barely slept at all the 5 days I was there, couldn't shower one day before my conference, and was very dissatisfied with my experience. A few positive things though: internet included in the price, fantastic location with tons of local restaurants and sites nearby, helpful concierge. Don't bother with the hotel restaurant - its massively overpriced and there are better, cheaper alternatives less than 2 blocks away. Read moreGenuine Hotels.com guest review
Good location, about 2 miles from the CN tower, close to restaurants. Has all the stuff, but not in the best of condition (carpet worn, shower has a little mold). I think they are transitioning to a Hilton, and will be updated soon. Staff nice.Genuine Expedia guest review
Enjoyed my overnight stay until the construction started. Nobody's fault. Just a noisy wake up call.Genuine Hotels.com guest review
"Nice hotel, but no fitness center"
Had a great stay and the pricing was good for the area, also very close to the heart of downtown. However, the fitness area was under construction during our stay.Genuine Expedia guest review
"What, fitness center is closed"
If you are going to list a fitness center as one of the amenities, it ought to be in service. And, speaking of service, you should really have more than one working elevatorGenuine Hotels.com guest review
My room was on a floor very recently refurbished The telephone did not work (to reach Front desk I had to use by cell phone and ring as though I was calling from outside) The new flatscreen tv did not work Room service is not 24 hoursGenuine Expedia guest review
"Misleading Guide Maps"
If one tries to use the maps supplied by hotel services (Magazine in room), one would realize that they are out of scale and do not have Chestnut Street designated on them, not to mention are the streets acurately portrayed. They do a dis-service to the hotel and to the visitor.Genuine Expedia guest review
Great location, clean and cozy rooms, some rooms have great downtown views. The only downside is that the hotel was having renovations for the parking garage and the swimming pool/gym area, so we could not use those areas. We had to park across the street in a different hotel's garage, which turned out to be fine.Genuine Expedia guest review
I was woke up every day a 6 30 am due to noise !! There was no parking , Public parking would only take CASH !! What a nightmare !! They would not take a card, made me walk two blocks to a bank to get cash !! The front desk should of made us aware of this !!!!!!!!!!! Bought out by Corporation and service has gone down hill bad !! Some of the staff was […] still the same but when I mentioned my problems they said they have heard it all before . Most were looking for new job's stay at the Hilton !! Read moreGenuine Expedia guest review
This was a relatively inexpensive hotel, the only thing it has going for it is the location, can't beat the 5 min walk to Yonge St. The parking situation is awful!!!! The parking structure connected has maybe 20 spots total. The restaurants are very expensive but that's common with Toronto. I wouldn't say the room was bad or anything, it just had no […] special amenities other than the location. The staff was very good about giving me driving directions to best avoid the horrible surrounding construction! Read moreGenuine Expedia guest review
"Perfect location at an affordable price"
The staff is wonderful and when I called few days ahead they were able to change my reservation from one queen bed to two double beds. I also had to call to let them know that I would be arriving after midnight. Hotel was quiet and it's location was perfect for people needed to be downtown.Genuine Expedia guest review
I stayed here last year during the same time period. I picked the hotel based upon my first experience. I liked the location since it is a 10 minute walk from Dondas Square in one direction and Chinatown in the other. The staff was warm and friendly. I used the fitness facility this time around. The pool was shallow but it did offer a much needed break. […] I will defintely stay here again on my next trip to Toronto. Read moreGenuine Hotels.com guest review
"Good location, near City Hall in downtown Toronto"
My wife and I stayed at this hotel for 7 days while on vacation from August 27-September 3, 2013. The hotel exceeded our expectations. We had a corner room with a great view of downtown Toronto. We could see the CN Tower lit up at night from our room. The hotel staff was nice. The breakfast buffet at the Hemispheres Restaurant was excellent. Great service […] and food. The maids did a good job of cleaning our room every day. We had no problems. Read moreGenuine Expedia guest review
"Nice hotel - good location."
The hotel was very conveniently located - walking distance to lots of things. Hotel staff was pleasant. Room was on the small side, but nice bay windows. The Hemisphere is a nice place to sit and have a drink and watch the world go by.Genuine Expedia guest review
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