"Very Poor Service"
This hotel needs refurbishing. It appears unclean. We were there for two nights and our room was never cleaned. When we informed the front desk about this there was no apology, just "oh well". The breakfast was just ok. I would recommend either of the two hotels next door rather than this one.Genuine Hotels.com guest review
"Very happy with our stay!"
We were just passing through on our way back from Florida. Our room was clean, and the beds were very comfortable. Breakfast is the only thing I would rate average. Very friendly clerk at the front desk, who was helpful in giving us suggestions on where to go for dinner.Genuine Hotels.com guest review
"DISAPPOINTED -no maid service for 2 days and NOISY"
Having stayed at this same hotel in October and happy, I was extremely disappointed with this stay. We had no maid service on 12-23 and no maid service on 12-24. We were not notified that this would occur. One night a family on our floor had five children running up and down the halls. The following night - there was a family with children in a room […] on the floor above ours - they were so noisy that several guests complained. Just miserable. Read moreGenuine Hotels.com guest review
"Just What Our Family Needed."
Visiting relatives in the area, and Comfort Suites was perfect for us. Loved the extra space with the sofa.Genuine Expedia guest review
"A very positive experience overall"
Was quite nice other then some minor repair issues, electrical outlet not working and a broken handle on one of the cupboard doors the room was very nice, would stay again.Genuine Hotels.com guest review
Decent hote for the price,Genuine Hotels.com guest review
"Great place to stay with great breakfast!"
My wife and I were extremely pleased with our stay here for three days. The room and service were great, the place was clean, and the breakfast was a notch above most hotel breakfasts. The breakfast area was even staffed well and the lady kept coming around asking if she could get anything for us and took our dishes. Almost felt like we were at a r […] estaurant. Read moreGenuine Hotels.com guest review
"Ok stay, you get what you pay for."
Restroom wasnt cleaned, random hairs all over.Genuine Hotels.com guest review
Breakfast needs workGenuine Hotels.com guest review
"Great, but not clean"
I would say everything about this hotel experience was great, except for one major problem. I had little girls with me in my room and there was a used condom on the floor next to the bed. Luckily I am the only one that saw it and I disposed of it quickly… I spoke with the manager and he apologized profusely.Genuine Hotels.com guest review
The entire hotel had a terrible smell. The cost of the hotel was high compared to the condition of the rooms. The comforters had stains all over and beds not comfortable.Genuine Hotels.com guest review
"Stopped to sleep while traveling, would stay again"
we would stay again for overnights sleep while traveling. Not an outstanding hotel, but a solid hotel. Was what we needed, no complaints. Just not above and beyond for a score of 5.Genuine Hotels.com guest review
"3 day Business Trip"
Usually I stay at a different hotel when I'm in the area, but it was sold out. Tried Comfort Suites. Decent hotel. Right next to several restaurants and a Walgreens within walking distance for misc. items. Would recommend.Genuine Expedia guest review
Wasn't any hot waterGenuine Hotels.com guest review
"Quick weekend trip with the family"
This Comfort Suites is probably one of the older ones I have stayed in or was constructed in a hurry; showing its age a little with some worn carpet and the door to our room was not quite square. There was about an inch of space between the floor and the door on the hinge side, but not the latch side. Staff was very friendly and the indoor pool was […] great! The location is very good too: a Panera Bread right outside the front door! Not very convenient to I-20, but was worth the extra effort to get to the hotel. Read moreGenuine Hotels.com guest review
the staff and indoor pool was good but the water pressure of the shower was disappointing. I will consider comfort inn as a choice.Genuine Expedia guest review
We loved our room, it was really nice. Great room! Great service! Great location!Genuine Hotels.com guest review
Response by Comfort Suites Longview Dear Keiunna, Thank you for your amazing review. I'm so glad that you enjoyed your stay with us at the Comfort Suites Longview. Please come back and see us again soon. Kind thanks, Carla L. General Manager
Blow dryer did not work, bathroom shower area needed maintenance (wall), breakfast was not up to expectations and swimming pool out of commision.Genuine Hotels.com guest review
Response by Comfort Suites Longview Dear Mr. Bruski, Thank you for your review of the Comfort Suites Longview. Please accept my apology that we did not meet your expectations. I will address your concerns with my maintenance team immediately. Please allow us another opportunity to impress you the next time you are in the area. Sincerely, Carla L. General Manager
GoodGenuine Hotels.com guest review
Response by Comfort Suites Longview Dear Guest, Thank you for sharing your recent experience at the Comfort Suites in Longview, TX! We value and utilize all of our guest feedback to make improvements and ensure that every guest receives the highest quality of service. We hope to see you the next time you visit Longview! Kind thanks, Carla L. General Manager
"convenient to everything"
Hotel staff was very friendly and helpful. They baked cookies in the afternoon that were available in the lobby. The ladies who worked in the breakfast area were so sweet and helpful. One of them even cooked my son bacon on a sausage day because he mentioned he would like some. The room was very clean and comfortable. It was very nice to be able to […] stock the fridge with drinks. WiFi was free and worked well. Pool and hot tub area were clean and well maintained. Towels were provided poolside. Oh, and tall people will appreciate the shower. The shower head is actually high enough that you can wash your hair without bending your knees. I will definitely stay here again on my next trip to Longview. It is located right on the loop which is how you get e everywhere. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Longview Dear Melody L, Thank you for sharing your experience of the Longview Comfort Suites! We value and utilize all of our guest feedback to make improvements and create a better stay for our guests. We are happy to hear that you enjoyed your stay and that our staff made it more enjoyable. I have shared your comments with my staff and they join me in thanking you. We make every effort to make each one of our guests feel at home and comfortable. We can’t wait to see you again when you come to Longview! Sincerely, Carla L. General Manager
For a family of 5, we had plenty of room with 2 queen size beds and a sleeper sofa. Clean pool and hot tub.Genuine Hotels.com guest review
Response by Comfort Suites Longview Dear Family Vacation, Thank you for staying with us at the Longview Comfort Suites! We appreciate the time you spent writing your thoughts about our hotel’s wonderful amenities. We value and utilize all of our guest feedback to make improvements and create a better stay for our guests. We can’t wait to see you again when you are back in town! Sincerely, Carla L. General Manager
The staff was friendly and extremely helpful. There were four rooms for our family and they did all they could to put us close together. The rooms were clean and well stocked with towels and toiletries. Biscuits and gravy for breakfast...what more could you want? We were there for three nights and had no complaints.Genuine Expedia guest review
"easy to find"
traveled with my senior-citizen parents & it worked - we were able to stay in same room with them sharing a king bed and me on the sofa bedGenuine Hotels.com guest review
I will be coming back in July. Great Service from Staff.Genuine Hotels.com guest review
Great staff! Great sleep! Breakfast and attendant fantastic. Would stay again gladlyGenuine Hotels.com guest review
Response by Comfort Suites Longview Linda thank you for your feedback. We are excited to know that our staff helped to make your stay at this hotel great! I am glad to know you will choose Comfort Suites in Longview for your next visit Sincerely, Carla Levingston General Manager
"Spacious Room for Large Family"
Great stay for large family. Room was spacious and comfortable.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Customer service was excellentGenuine Hotels.com guest review
We stayed 5 nights,...everything was fine. would have liked HD TV, but had plenty of stations, Water was hot, beds wew comfy.Genuine Hotels.com guest review
"Nice and Roomy"
Nice, but slightly dated. I'd stay here again.Genuine Hotels.com guest review
Clean, shopping in area, breakfast was very good, quiet, easy to get to.Genuine Hotels.com guest review
Our a/c went out in our house. So this was the first hotel on the list. So I booked it. When we got there the young man at the counter was wonderful. He told us the coldest rooms were on the third floor. He was right. My son and I went to the pool and the hot tub, while hubby stayed to cool off in the ICE COLD room. The pool are was great and my son […] loved the pool. He is not a good swimmer so the 4 foot pool was just his size. He went from one end to the other. The room smelled so clean. The bed..... well... the bed!!! If could take the bed home with me I would. We always stay at the Hyatt when we go out of town and I never would think of taking their bed with me. But for Comfort Suites of Longview I would. The sheets and towels were clean. The coffee pot was great. The breakfast was great. I was a nice stay in our home town. It was worth the money to stay here than it was to go to mom and dads house. LOL.Thanks Comfort Suites I will book with yall even when I go out of town now. Read moreGenuine Hotels.com guest review
Great convenient location,friendly personnel.Genuine Hotels.com guest review
"a few hiccups"
First room we were given wasn't even clean. Second room we walked into was ICE COLD (A/C was on HIGH), then the heater wouldn't work. However, the staff worked very hard to make up for those short-comings. The breakfast the next morning was excellent.Genuine Hotels.com guest review
"ease of location"
Was more than pleased with the accomodations. Laura was more than pleasant,when switching my sister's room. The staff were all very polite and kind.Genuine Hotels.com guest review
"Convienient to everything"
Our stay was less than 24 hours, but we enjoyed it very much. We were pleasantly surprised by the great, full breakfast offered in the morning. Everyone was helpful and very friendly.Genuine Hotels.com guest review
I will stay again.Genuine Hotels.com guest review
"would not stay here again!!!"
we booked because of the indoor pool and soon after we checked in they closed the pool and did not open again. the breakfast was bad and the customer service was badGenuine Expedia guest review
We had a very enjoyable stay! We were very impressed with our room! The price was very affordable and our expectations were not very high. When we entered the hotel we were pleasantly surprised! Would definately stay again!Genuine Expedia guest review
"Comfort Suites in north Longview excels"
The room was clean and comfortable. Breakfast was good, too.Genuine Expedia guest review
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